Web Analyst – Southwest Metro
Details: The web analyst works closely with business teams to continually improve web site performance by analyzing multiple sources of data including:• Customer browse and purchase behavior• Customer feedback• Competitive data• Industry trendsResponsibilities:• Provide expert knowledge and insight into online business and customer behavior as well as in-store influence of the company’s web sites and other digital products (mobile site, mobile applications, kiosks)• Measure and analyze site clickstream data, traffic patterns, traffic sources, funnel conversion, as well as content and product performance• Make recommendations for optimization of the online customer experience by utilizing the full ecosystem of data sources• Actively interact with internal clients to assess needs, relay insights, and make recommendations based on those insights• Collaborate with business teams to establish reporting needs and methods (e.g. dashboards) and provide training and support in using and interpreting data• Work with the analytics implementation developer to troubleshoot data collection issues• Based on the business objectives of the business team or project, gather and synthesize relevant information about the user behavior online, the competitive landscape, and industry trends to make recommendations that either optimize the user experience or minimize user obstacles all to help achieve the specific business objectives• Collaborate with business teams to define their key business requirements (KBRs) and translate those into Key Performance Indicators (KPIs) that can be built into recurring reporting as a way to monitor those indicators over time, highlighting significant changes and investing the cause• May be involved in the initial definition (KBRs and KPIs) of the reporting, the initial building of the reporting, and/or the ongoing maintenance of the reporting• Likely assigned to one or several business teams as the primary analyst contact for those teams• Provide recurring reporting, fielding ad hoc analysis questions, and periodic analysis projects• Each member of the web analytics team will be assigned at least one area of specialization to be the teams internal resource for that topic
Engineered Wood Designer
Details: 84 Lumber is seeking an Engineered Wood Designer for our stores. This is position is responsible for completing design work assigned by the Design Manager, and responsibilities will include:Reading and interpreting blueprints.Ensure designs are accurate, optimized, and conforms to standards.Request sealed engineering drawings and/or repair details and follow-up to ensure complete when necessary.Generate EWP placement layouts for final construction.Generate and provide accurate pricing for estimating purposes.Aid in training of new employees when required.Provide job-site support, with the aid of sales department, when requested.
Web Producer
Details: Marketing Web Producer in San Jose, CAZenex Partners........ Founded in 2003, Zenex Partners is a full service Staffing firm, placing temp and fulltime talents all over US. Area of Specialization: Technology, Accounting, Administrative.Philosophy: Standing on the Zen principles, Good Karma and Win-Win partnership we believe that Employees are True Assets and Clients are partners. Awards/Recognition: Best of Staffing Client Inavero, 2011; Best of Local Business, Santa Clara 2011, 2012; Certified WBENCAbout the Client: A truly international Software Systems company leader in providing a range of products for digital media creation and editing, multimedia authoring, and web development including documentation and support and one of Fortune's 100 best companies to work for seeks a Marketing Web Producer for its San Jose office In search for....... Marketing Web Producer JOB DESCRIPTION: As a Marketing Web Producer dedicated to the Acrobat Solutions Product Marketing team, you will be responsible for implementing web updates and web tests for the Acrobat Family section of the company website. This involves closely collaborating with a wide range of web team functions for site changes to support marketing programs, promotions, new product launches, and ongoing testing of key web pages. Exceptional communication, problem-solving, and project management skills are a must for success in this role.ESSENTIAL DUTIES/RESPONSIBILITIES: Accurate and on-time implementation of web changes for the Acrobat Family section of the company's website. Oversee the entire page production and deployment process, from inception through completion, and act as the center for communications and issues tracking Build and implement testing recipes Develop and manage project schedules, and provide progress reports to keep key stakeholders informed Apply innovative and practical problem-solving regarding a wide range of web project management issues Monitor post-deployment feedback and implement corrective action when necessary
Technical Writer (327065)
Details: Job Title: Technical Writer Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized on Fortune's 100 Best Companies To Work For and at the top of Fortune World s Most Admired Software Companies. Immerse yourself in our award winning culture while creating breakthrough solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,200 financial institutions and their millions of customers worldwide. We're looking for a Technical Writer to join the Financial Management Group to create our SDK documentation for Mint.com, helping us expand into new areas of personal finance. To date, our product has been named a Times Top 50 Website, one of the Top 10 iOS and Android apps of 2012, won 4 Webby Awards, and received the best Personal Finance Tool from Money, Kiplingers, PC World and PC Magazine. Mint is the largest Financial Management platform, with over 10 million users and $250B of transactions! Due to demand from the broader market for the Mint financial management offering, one of Intuit Financial Services core strategies for 2013 is to make our Mint assets available to digital banking users. This is your chance to develop documentation to help developers integrate Mint into digital banking and take the Mint assets through the next phase of growth!We're looking for a talented Technical Writer to create and manage the SDK guide. As a Technical Writer on the Mint team, you will be responsible for working with our engineers to document keys aspects of the developer s guide. Your goal is to make the SDK guide intuitive and easy to follow, using clear language that conveys the simplicity of the developer s guide and inspiring confidence with the key client stake holders, including engineers and executives. Responsibilities: Work with Product Development, Product Management, and XD teams to deliver a software developers guide that is fast and easy for developers to leverage, and easy for end customers to use by identifying, creating, and maintaining high quality developer documentation. Ensure that developer-facing services (documentation for APIs, SDKs, widgets, etc.) are meeting developer's needs Foster strong sense of team with engineers and designers through solicitation of feedback and constructive contribution to review sessions Create copy that works as part of a visual design solution that is engaging and effective to help achieve business goals Approach all projects with a focus on communication hierarchy, taking into account visual layout, color, typography, proportion, iconography, photography, motion / rich media, and brandQualifications Preferred: BA/BS in Computer Science, English, or related area or equivalent experience 5+ years experience in Technical Writing, editing and proofreading web copy, preferably rich web apps/sites Excellent verbal and written skills, include strong working knowledge of grammatical principles and application Strong and diverse portfolio demonstrating breadth of experience across rich web apps Have exceptional information design skills and a proven track record of separating important from the minutia Ability to come up with crisp, effective copy for spaces that are often strictly confined Track record of working with high velocity engineering organizations and bringing your design leadership and perspective to bear on both strategic and tactical priorities Ability to work under time pressure to meet frequent deadlines. Must be a "self-starter" and autonomous driver Experience writing about complex engineering topics. Ability to write to technical audiences. Terms like JSON, OAuth, SOAP, and J2EE don t scare you Ability to learn new technology quickly, from core applications being developed to new collaborative tools, new platforms, and new devices Willingness and ability to work in an agile fashion is a must. Experience with agile processes like Scrum is a bonus.Additional information: Due to the nature of Intuit Financial Services (IFS) business, all hires, including internal transfers into IFS from another BU/FG, require a background screening. For more information, please contact the recruiter for this requisition.Learn more about our award winning workplace and how we give back to our local and global communities. Discover what it s like to be part of a team that rewards taking risks and trying new things. How far can you think? http://j/obs.intuit.comBe innovative Be yourself... Be Intuit Intuit is an Equal Opportunity EmployerRandstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $20.0 billion global provider of HR services and the second largest staffing organization in the world.
Web Project Manager
Details: Randstad Technologies is looking for a Web Project Manager for a contract opportunity in South Florida. Projects:XFORM UnificationB2B & B2C Small ProjectsScope of work:The qualified candidate will be responsible for managing one or more small/medium to large sized projects within the constraints of scope, quality, time and cost to deliver specified requirements and meet customer satisfaction.Identify and communicate effectively with stakeholders. Prepare and maintain project plans as the project progresses. Develop and manage project budgets. Track and report project progress (including realistic forecasts of final target positions). Document, obtain approval and track all changes to project parameters. Manage tradeoffs between scope, quality, time and cost. Ensure all project requirements and or objectives are properly documented. Identify and document project risk. Develop and execute appropriate mitigation plans. Escalate issues to the next level of management. Ensure satisfactory transfer of Care, Custody and Controls of product on project completion. Close all project documentation and archive appropriate records. Have familiarity with project management tools and techniquesThe candidate will manage multiple small/medium to large scale B2B and B2C web initiatives.Required skills/competencies:5+ years relevant (web) project management experience. 6m + oversight in agile development environment.Relevant training in project management or related degree. Must be a strong communicator and work well within a team. Must be goal oriented and action-focused, practical and self-disciplined. Must be well versed in project management techniques, processes and methodologies. Must be demonstrating use of project plans, issue logs, risk/mitigation strategies. Must have strong problem solving ability, the ability to adapt to shifting priorities and align activities to meet organizational goals. Must possess excellent communication, presentation skills. Must have demonstrated the ability to quickly analyze situations and alternatives and make prudent decisions. Must be demonstrating leadership skills and proactive thinking. Must demonstrate the ability to work with all levels of the organization. Must have mastered the art of asking, observing and listening. Experience working with Creative Agencies for web front end deliverables a plus.work week: M-F 8a-5pRandstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $20.0 billion global provider of HR services and the second largest staffing organization in the world.
Web Designer
Details: Job Summary: Programming and Integration to Design, Construct and Support function e-Business Tools and Associated Sites as Detailed Below: Major Duties & Responsibilities: Overall design and development of sites and associated sub-pages Define User Experience(s) for specific sites Streamline of navigation systems to improve user experience Integration of flash based tools to Database backend for storage and page distribution Integration of construction tools administration site(s) Look and Feel Focus Specialist Graphic delivery and optimization Browser integration Content deployment and integration Integration of user interface to database collection tools Page delivery optimization Testing and enhancement schedule Remain current on flash, Java, HTML and Emerging design Languages. Education: a) H.S. Diploma Requiredb) College Degree or work equivalent. c) FINRA licenses a plusRandstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $20.0 billion global provider of HR services and the second largest staffing organization in the world.
Architect-Team Lead
Details: The Search Web Developer is responsible for taking direction from theTechnical Architect and working with the LSearch Development Team and business partners, business analysts, and testing teams.Responsibilities:Provide technical leadership and subject matter expertise on search capabilities, search engine tuning and search user experience. Hands on experience implementing search solutions using Microsoft FAST ESP, Endeca, Autonomy or Apache Solr. Create Proof of Concepts for validating search engine features. Installation, configuration, and administration of back-end and front-end enterprise search systems. Experience crawling and indexing web pages, databases, file systems and third-party integrations (i.e., Adobe CQ 5). Develop automated processes for the bulk indexing of large-scale data sets Development of front-end search applications leveraging Spring, Apache Struts, Apache Tiles, JSP. Development of search schemas and document processing pipelines. Linguistic tuning and dictionary management. Assist in technical design and implementation of complex search systems. Experience scaling search systems to accommodate query and indexing requirements. Demonstrated experience in regional and localized search. CJK+ experience preferred. Provide ongoing support for production systems and lower non-production environments (i.e., dev and QA). Skills:Skilled in Agile and SDLC processes. 4+ years experience working with one or more of the following search platforms: Microsoft FAST ESP, Endeca, or Solr or similar experience 7 + years of web development experience in J2EE for enterprise organizations Degree in Computer Science, MIS or related field Design driven development and good Object Oriented programming concepts is preferred. Working knowledge of Eclipse IDE 3.x version. Experience with JDK 1.6 or higher Commanding knowledge of HTML and JS. Knowledge of JS framework like JQuery a plus. Experience in one or more version control tools, defect tracking tools and build management tool a plus. Development Languages: Java, shell scripts, Python. Development Tools: Eclipse, Maven, Ant. Frameworks: Apache Struts, Spring, OSGi Front-Eend: HTML, CSS, jQuery, ExtJs Testing Frameworks: Junit, TestNG, Selenium OS:Linux, Windows 2003/2008 Server Education:Degree in Computer Science, MIS or related fieldRandstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $20.0 billion global provider of HR services and the second largest staffing organization in the world.
Sr. Technical Writer (326555)
Details: We're looking for a Sr. Technical Writer to work on our public developer documentation for clients Partner Platform. The writer must have some developer experience to build small samples and snippets to use with the documentation. Must have experience writing developer facing technical documentation ideally REST based APIs. Must be able to read code Java,c#, php, xml. 5+ years experience. The writer must have some developer experience to build small samples and snippets to use with the documentation. We have an immediate need to run through some new content end to end, identify gaps in the content and fulfill with new content.API docs required/ Basic, sample level coding Java at a minimum. Php, c# are pluses.Randstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $20.0 billion global provider of HR services and the second largest staffing organization in the world.
Senior Web Marketing Manager
Details: Senior Web Marketing Manager in San Jose, CAZenex Partners........ Founded in 2003, Zenex Partners is a full service Staffing firm, placing temp and fulltime talents all over US. Area of Specialization: Technology, Accounting, Administrative.Philosophy: Standing on the Zen principles, Good Karma and Win-Win partnership we believe that Employees are True Assets and Clients are partners. Awards/Recognition: Best of Staffing Client Inavero, 2011; Best of Local Business, Santa Clara 2011, 2012; Certified WBENCAbout the Client: A truly international Software Systems company leader in providing a range of products for digital media creation and editing, multimedia authoring, and web development including documentation and support and one of Fortune's 100 best companies to work for seeks a Senior Web Marketing Manager for its San Jose. Office In search for....... Senior Web Marketing ManagerJOB DESCRIPTION: As a Sr. Web Marketing Manager for the Acrobat Solutions Product Marketing team, you will be responsible for the customer experience and optimization of the Acrobat Family section of the Company website. This includes leading the end-to-end process for developing and implementing new web content, driving ongoing testing to improve website performance against business goals, and evolving the website through new, innovative approaches that enhance the online experience. The ideal candidate excels at bringing together cross-functional team members in a highly-matrixes environment to agilely and quickly accomplish results. Exceptional communication, problem-solving, and project management skills are a must for success in this role.ESSENTIAL DUTIES/RESPONSIBILITIES: Drive performance against business goals for the Acrobat Family section of the Company website via continuous improvement and testing Own the overall strategy, plan, and customer experience for the Acrobat Family section of the Company website Lead a cross-functional team, consisting of members from Product Marketing, Corporate Marketing, Campaign Marketing, Analytics, and Web team members, as well as third-party agencies, to drive web enhancements Manage the process of web changes to support GTM and product updates and new product launches Manage project communications to keep key stakeholders informed
Structural Designer
Details: About the Position:Primary Duties: Provide visual solutions for packaging, advertising, sales support requests, by creating designs and layouts. Design paperboard prototypes using Impact design software. Interpret direction from customer, sales and management to develop packaging solutions. Key Qualifications: 3+ years of FC structural design. must be able to provide efficient, timely and creative packaging solutions in a folding carton environment. Ability to develop design solutions for cost effective, structurally sound primary and secondary packaging for retail, consumer product and pharmaceutical markets.3-D Artios CAD system with new Kongsberg tableExcellent benefits.About Miller & Associates, Inc:We recruit for the Folding Carton, Label and Printing Industries on a nationwide basis, with Six offices located throughout the United States. Our company clients consist of national industry leaders, integrated and independents seeking the best possible talent in the sales, production, technical and administration areas. We work with individuals and company clients in a discreet, confidential manner. There is no cost or obligation to the individual. Company clients pay our fee and also pay interview and relocation costs. Visit us at http://www.foldingcartonrecruiters.com/ Call today for more information about how Miller & Associates, Inc. can help with your career and recruiting needs.
Printing Company is seeking a Prepress Imposition Tech
Details: About our company: Zoo Printing is an extremely fast-paced, high volume trade printing company. We currently have two manufacturing locations in addition to our corporate office. Zoo Printing is growing fast, so there are many opportunities to grow with us. Zoo Printing prides itself on providing full benefits with 100% coverage. We are currently hiring a Prepress Imposition Tech.We are seeking a prepress imposition tech for our rapidly growing company. The prepress imposition tech will be responsible for planning and generating gang run printing layout, gathering PDF files for plating, and outputting or creating all necessary production files. This is a opportunity for someone with 3-5 years of experience looking to begin a career with a growing company. The ability to adapt quickly, work well within a team, and strong multitasking and troubleshooting skills go a long way. There is lots of room for positive people to grow with the company.
Driver - Roll Off
Details: We have a Driver - Roll Off position open in Sylva, NC. The Driver - Roll Off drives a roll-off truck to provide prompt, courteous and complete waste removal for commercial roll off customers. Representative Responsibilities - Driver - Roll Off: Performs complete pre-trip inspection including, but not limited to, checking tire pressure, fluid levels, safety equipment, gauges and controls. Drives heavy diesel truck to and from customer locations and disposal area(s). Climbs into and out of truck at customer locations and disposal area(s). Operates packing and discharge cylinder mechanisms. Operates hydraulic controls to dispose of collected material at the designated facility. Tarps containers and secures container to rails while wearing required personal protective equipment. Courteously interactions with customers, dispatchers and supervisors. Cleans up under stationary compactors. Cleans up the area around accidental waste spills. Reads route sheets and services each customer as assigned by the dispatcher and/or supervisor. Completes required route/productivity sheets, Vehicle Condition Reports (VCRs) and other forms. Properly performs driver check-in procedures upon returning to the facility at the end of the day. Operates in a manner that is aimed at creating capacity and ensuring productivity by meeting company specified productivity goals while ensuring safe operations at all times. Follows all safety policies and procedures. Performs other job-related duties as assigned. Interested candidates should submit resumes and salary requirements by clicking "Apply Now". Please reference Job Title and Job #.
NTB-National Tire & Battery Automotive Technician / Mechanic
Details: CAREER OPPORTUNITIES with NTB-National Tire & Battery as Automotive Technicians / Mechanics for our BUSY stores in your area!Join the nation's largest and fastest growing independent tire and automotive service retailer!National Tire & Battery offers a highly-competitive base salary and a comprehensive benefit package which includes: medical, dental, vision & life insurance; short & long-term disability; paid vacation & personal days; career path & advancement opportunities; unlimited earnings potential including industry-leading bonus/commission plan.The Automotive Technician inspects, diagnoses, prepares estimates, repairs and installs mechanical services including brakes, driveline suspension systems, wheel alignments and oil changes. All services are completed in compliance with National Tire & Battery company policies, procedures and “Quality Standards". Calibrates and maintains mechanical equipment. In conjunction with other retail employees, helps to clean and maintain all areas of the retail store and its perimeter. Drives customer’s vehicles in and out of the shop area and performs road tests. Installs, balances and repairs tires as needed during peak periods. Is responsible for consistently displaying the highest quality of work and customer service.Basic Duties & Responsibilities:In addition to the basic and advanced responsibilities of a General Service Technician: Meet or exceed company performance standards for quality and speed of service to our customers. Install and repair brakes, steering and suspension systems, transmissions and drive axles, tune-ups, diagnostic, vehicle preventative maintenance, etc. Conduct vehicle inspections for mechanical services. Detect and note any conditions that would affect the safe operation of the vehicle and bring them to the attention of the service manager or store manager. Routinely inspects, maintains and makes necessary repairs and/or adjustments to machinery necessary for an efficient and safe work environment. Performs ride complaint diagnostics. Assumes a high level of responsibility for meeting all OSHA requirements. Assists in the installation, balancing and repair of tires as needed. Perform a road test to ensure that the work has been completed properly. Follow all safety practices as outlined in policy and procedures.
Health Safety and Environmental Coordinator
Details: Health Safety and Environmental CoordinatorThe role of a Site HSE Coordinator is to guarantee, according to national legislation, the respect and the enforcement of the Group's HSE policy. The main missions of the role are to:▪ Analyse the site risks and bring solutions to improve the working conditions; the level of industrial safety; and respect of the environment ▪ Propose an annual HSE action plan to the site management ▪ Coach and support the site management and employees ▪ Participate in HSE network and HSE reporting for the group▪ Monitor legal compliance and manage the site's relations with local government and regulatory organizations ▪ Monitor the reporting of HSE indicators (FR0t, environmental data, ...)▪ Organise and drive HSE audits and trainings ▪ Carry out and investigate accident enquiries▪ Investigate and Manage Worker’s Compensation Claims▪ Manage return to work and safety program▪ Environmental testing ▪ Conduct Core safety team audits and bi-weekly safety meetings▪ Conduct all safety and environmental training▪ Partner with plant and corporate program teams on new program launches.▪ Assist with any additional tasks as assigned by the company. ▪ EMR for Louisville IS location. As EMR, responsibilities and authority include: - Ensuring the Environmental Management System (EMS) requirements are established, implemented and maintained in accordance with the ISO 14001 standard. - Reporting on the performance of the Environmental Management System to top Management for review and as a basis for improvement to the EMS 1.0 Preferred Qualifications: The ideal candidate will have/be:▪ Bachelor’s degree in engineering or Health, Safety & Environment related degree▪ Master’s Degree preferred▪ A first experience in a plant or in an industrial environment ▪ Knowledge of HSE tools and methods : AMDEC, 5 why methodology, job instruction, audits, ISO 14001, OSHAS 18000…▪ Knowledge of national legislation ▪ General knowledge of automotive production plant technologies ▪ Proficient level of English
Automotive Sales Representative
Details: If you are a seasoned sales professional than this is an outstanding opportunity to start a rewarding career in automotive sales. If you are motivated and driven by a culture where your pay is a by-product of your efforts, a position as a full time Sales Representative with a Chrysler Group Dealership may be for you. The Chrysler Group is launching an unprecedented 16 all-new or significantly refreshed products for the 2013 model year. With this dynamic new showroom of products, Chrysler is positioned for strong retail growth. Consumers and industry experts have already taken note of Chrysler's new product line-up and are forecasting increased customer demand for these great new products. Become a member of our winning automotive sales team! Apply today! Job Responsibilities Gain in-depth knowledge of Chrysler vehicles and differentiate them to existing and potential customers Spend time with customers to determine their needs and discusses vehicle options Test drive vehicles to demonstrate automotive features Complete quotes, return email/voicemail, other administrative functions to include running credit applications and processing transaction paperwork Support on-line customers through our eSales office Follow up with existing and potential customers to generate leads and close sales Automotive: Sales Representative/Automotive Sales/Senior Sales
Driver - Residential (Automated) v2
Details: POSITION SUMMARY:Drives an automated / semi-automated residential truck to provide prompt, courteous and complete waste and / or recycle removal for residential customers.REPRESENTATIVE RESPONSIBILITIES:The following responsibilities are general duties that a particular employee in this position may or may not be required to perform. The actual duties required of this position will vary. Performs complete pre-trip inspection including, but not limited to, checking tire pressure, fluid levels, safety equipment, gauges and controls. Drives heavy diesel or alternative fuel truck(s) to and from customer locations and disposal area(s). Climbs into and out of truck at customer locations and disposal area(s). Loads residential waste into truck hopper if the toter dump/cart is unable to handle the load. Uses the toter dump/cart whenever possible. Operates hand hydraulic controls to lift/load refuse, operate compactor and dispose of collected. material at the designated facility. Courteously interacts with customers, dispatcher(s) and supervisors. Writes labels and tags that identify unsatisfactory waste containers and/or refuse. Cleans up waste spills and overflows, including the area around containers. Cleans waste from the packer blade and truck body on each landfill or transfer station run. Reads route sheet, follows map and services each customer as identified on the route sheet or as assigned by dispatcher and/or supervisor. Immediately reports any safety or customer service issues of which the employee is made aware to supervisor or manager. Completes required route/productivity sheets, Vehicle Condition Reports (VCRs) and other forms. Ensures compliance with DOT and Company hours of service standards. Performs driver check-in procedures upon returning to the facility at the end of the day, including post-trip inspections. Follows all safety policies and procedures; participates in all required safety training and meetings. Performs other job-related duties as assigned. Interested candidates should submit resumes and salary requirements by clicking "Apply Now". Please reference Job Title and Job #.
Automotive Service Advisor
Details: Automotive Service AdvisorThe Customer Service Advisor is responsible for effective operation of the service center to include: sales, productivity, and profitability. Assists with the supervision and direction of associates in the service center, and is responsible for ensuring that the service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. This position works closely with the Service Manager to achieve overall sales and operational objectives.
General Sales & Operations Manager
Details: Put Your Career on the Fast TrackJoin the Jiffy Lube J-Team!Jiffy Lube. The Biggest Name in the BusinessJiffy Lube began operations in 1979 with a handful of service centers in Salt Lake City, Utah and has grown to more than 2200 centers in North America. We are first in the quick lube industry when it comes to the number of customers served and the number of retail outlets.The J-Team Mission.To Profit and grow as a team by providing the highest perceived value in quality, friendly service, and convenience in the preventive maintenance of our customers’ vehicles.A Job You Can Benefit From.Along with competitive pay and outstanding advancement potential, full-time J-Team members not only learn technical and managerial skills, but also enjoy the following benefits:· 401(k) Retirement Savings Plan · Paid Vacations· Health Insurance· Dental Insurance· Regular Performance Reviews & Bonus Structure for Management Team· Paid Training· Generous Employee Discounts· State Inspection School Certification Program (where available)Position Yourself for OpportunityThe Jiffy Lube career ladder, as well as our fast-track development programs, offers a challenge from every level of operation to grow and achieve success.
Customer Service Manager-Automotive Parts and Service
Details: The Customer Service Manager will be responsible for actively leading the team of customer service advisors who are expected to serve our customers while providing solutions to their automotive needs. This individual is expected to achieve sales goals and provide superior customer service through in-store execution of various programs, initiatives and standards. The Customer Service Manager is expected to recruit, hire, develop and provide on the floor leadership and direction to a team of customer service advisors. As Leaders, all Customer Service Managers are Expected to Drive These Priorities- Associates- Will inspire and develop a team of associates to exceed company sales, operational and service goals. Foster a culture of “customer first” teamwork dedicated to all three lines of business. Accountable for the implementation and development of Retail and Service Selling Excellence through the Customer Service Advisor Team. Educating and training the team to be cross functional will be instrumental to the success of this position Customers- Ensures all company customer service programs and procedures are followed by all associates. Drives Retail and Service Selling Excellence through a professional selling organization made up of Customer Service Advisors. Insure that all customers are being met with a consistent level of customer service based on current Do It Right Repair, Selling Excellence standards and SOP’s. Will be expected to know, and act on customer feedback, based on customer engagement, observation, net promoter scores and phone shops. Sales- Expected to know sales goals, key performance indicators, and category performance. The Customer Service Manager is expected to ensure all Customer Service Advisors engage their customer on the sales floor, phone and Drive Lane to assist in making informed decisions and complete solution offerings. Will be responsible for executing promotions, sales tactics, spiffs and sales incentives by fostering an environment of selling excellence across all LOB’s. Will be expected to manage the merchandising map and presentation standards while adhering to in-stock for the customer program. Profits- Foster a climate to drive profitable sales through customer focused execution. Will be expected to improve the profitability of Pep Boys by controlling expenses, margins, payroll, paid-outs and store use items. Managed inventory disciplines, to include, RGIS inventory, shrink management, inventory accuracy, reverse logistics and managed shipping. Will also be expected to take an active role in improving profit margins through accident reduction and decreasing general loss liability. Growth- Customer Service Manager will contribute to the growth of the organization by exceeding sales and profit goals and providing our customers with superior service. A Customer Service Manager will also be responsible for recruiting, hiring and retaining talent that provides superior customer service and adequate succession planning. Directly manages six (6) or more associates.
