SPORTS MEDICINE AND FITNESS PROGRAM COORDINATOR
Details: Keiser University is a regionally accredited, private, career university that provides educational programs at the undergraduate and graduate levels for a diverse student body. The main campus is located in Fort Lauderdale with campuses located throughout the State of Florida and internationally. Through quality teaching, the University is committed to provide all students with opportunities to develop the knowledge, understanding, and skills necessary for successful employment. Committed to a students’ first philosophy, Keiser University prepares graduates for careers in business, criminal justice, health care, technology, hospitality, education and career-focused general studies. Inherent in our Mission is service to the community. This service includes community partnerships, involvement with various constituencies and various continuing education programs. DESCRIPTIONProgram Coordinators are responsible for leveraging their expertise to develop, maintain, and deliver education services to students through:Coordinating with Program Directors to maintain core curriculum at the campus level Overseeing delivery of core curriculum at the campus level Preparing course plans and materials Delivering courses Monitoring progress/attendance Advising students Recording grades and submitting reports
PSYCHOLOGY INSTRUCTOR
Details: The purpose of Southeastern College is to offer quality career education in an atmosphere of personalized attention. At Southeastern College we focus on the specialized skills and knowledge needed for today’s marketplace by providing courses that apply to skill performance and career management development. At Southeastern College we select industry experienced individuals as members of our faculty. This allows our students to be educated by professionals who have practical knowledge in their particular field; as well as the appropriate level of formal education. This philosophy assists our faculty in recreating a similar atmosphere to that which you will encounter in your new career. DESCRIPTIONInstructors are responsible for leveraging their expertise to deliver education services to students through: Preparing course plans and materials Delivering courses Monitoring progress/attendance Advising students Recording grades and submitting reports
ASSISTANT DIRECTOR FOR ADMINISTRATION AND ASSISTANT TO THE TRE
Details: Harvey Mudd CollegeASSISTANT DIRECTOR FOR ADMINISTRATION AND ASSISTANT TO THE TREASURERRequires a Bachelor's degree and 3-5 years of related experience.To apply, please visit: http://apptrkr.com/3636482 Los Angeles Times 2013-06-17 Source - Los Angeles Times
QRC Technician Program Training Specialist
Details: Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 15,000 employees in more than 50 countries, we combine our global reach with a local presence. Job Description: QRC Technician Program Training SpecialistReporting to the QRC Technician Program Coordinator, the successful candidate will be responsible for delivery of technical training programs within the region. The Technical Training Specialist will manage resource requirements including facilities and materials. They will manage all metrics, desired course outcomes, evaluations and feedback. They will establish common processes and methodologies to ensure the effectiveness of the program delivery.Training courses will be delivered at Flowserve facilities. Technical training programs focus on maintenance and reliability of centrifugal pumps.Responsibilities:The Training Specialist will be responsible for the following key accountabilities: * Facilitate training courses in the field of centrifugal pumps and mechanical seals - maintenance and trouble shooting.* Deliver various combinations of classroom and hands-on instruction.* Perform assessments of the participant's knowledge and skills level.* Support the development of the training curriculum based on the outcome of the knowledge and skills assessments. Assist in the development of training materials and documents as needed.* Act as a subject matter expert for the materials development group when required.* Work closely with management to define and agree upon program competence standards, recommended working processes and procedures to ensure the most efficient and effective training.* Establish and maintain close working relationships with other internal departments and functions to promote the best interests of Flowserve Corporation.* Continuously monitor progress and provide regular feedback to Educational Services.* Work closely with management to define and agree on program updates and improvements as required.Position Requirements:* 8 - 10 years' experience gained within relevant industry with at least 8 years of field (hands on) experience.* Higher National Diploma (HND) or Higher National Certificate (HNC) in mechanical engineering with a recognized mechanical apprenticeship and 10 - 15 years hands on experience with rotating equipment or; High School Diploma.* 5 - 10 years' experience in a similar supervisory role related to rotating equipment.* Strong PC skills and experience with Microsoft Windows, Word, and PowerPoint.* Must have a passion for teaching and working with people.* Excellent communication and public speaking skills and a high standard of written and spoken English. * Additional language skills would be desirable.* Demonstrate a working style which is team oriented and values communication, participation and involvement of others.* Is able to work effectively with high degrees of self-management making decisions around priorities.* Understanding of SHE and OSHA regulations.* Must be willing to travel (40% travel will be required)."Flowserve is an Equal Opportunity Employer"
Nurse Instructor
Details: Position yourself at the forefront of the education revolution.* Are you interested in helping to make a long-term impact on the future of students and their families?* Are you an individual who embraces taking on significant ownership and responsibility from the day you begin a new job?* Are you looking for a role where the demands are high but so is the job satisfaction?If you answered Yes! to the above, then Kaplan Higher Education Campuses is the place for you. Kaplan College in Modesto (Salida) is looking for a Nurse Instructor to join our team. As a Nurse Instructor, you will provide your students with the skills and knowledge necessary to obtain entry-level employment in their field of study. In our collaborative environment, you will prepare students with the knowledge, skills, and work habits for a successful career. You will work in a modern facility that includes spacious classrooms, student and staff lounges, business offices, a reception area and a reference library.Primary Responsibilities:Delivery of Instruction:*Ability to engage students in a clinical/laboratory setting as well as didactic teaching environment.*Excellent presentation skills.*Easily learn our methodology and strategies.*Active and ongoing classroom management.*Receive and respond to ongoing training, development, and feedback. Student Services:*Mentoring skills to help guide students to achieve their highest scores on standardized tests.*Respond to or escalate student related issues as they arise.*Partner with academic support staff to ensure student needs are met. Subject Matter Expertise:*Previously passed the NCLEX exam.*Learn and share knowledge related to all aspects of the NCLEX.
Medical Assistant Instructor
Details: Position yourself at the forefront of the education revolution.* Are you interested in helping to make a long-term impact on the future of students and their families?* Are you an individual who embraces taking on significant ownership and responsibility from the day you begin a new job?* Are you looking for a role where the demands are high but so is the job satisfaction?If you answered Yes! to the above, then Kaplan Higher Education Campuses is the place for you. Kaplan College in Hammond is looking for an adjunct Medical Assistant Instructor to join our team. As an Instructor, you will provide your students with the skills and knowledge necessary to obtain entry-level employment in their field of study. In our collaborative environment, you will prepare students with the knowledge, skills, and work habits for a successful career. You will work in a modern facility that includes spacious classrooms, student and staff lounges, business offices, a reception area and a reference library.Primary Responsibilities:* Present facilitative, well prepared, organized, and clear lectures and classroom activities consistent with the course syllabus and school policies.* Continually promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making.* Provide the student with timely information and feedback on his/her academic progress relative to quizzes, tests, homework and projects.* Maintain accurate, up-to-date records of student academic and attendance performance.* Possess a thorough knowledge and understanding of all school policies, and actively participate in their implementation and enforcement.* Follow all retention policies of the school to ensure students are in attendance.
Massage Therapy Instructor
Details: Position yourself at the forefront of the education revolution. * Are you interested in helping to make a long-term impact on the future of students and their families?* Are you an individual who embraces taking on significant ownership and responsibility from the day you begin a new job?* Are you looking for a role where the demands are high but so is the job satisfaction?If you answered Yes! to the above, then Kaplan Higher Education Campuses is the place for you. Kaplan College Vista campus is looking for an experienced Massage Therapist proficient in anatomy and physiology and multi-modality bodywork to join the highly successful faculty of this campus. This is an evening teaching position.We are looking for an experienced individual with strong educational and technical knowledge along with a desire to train and develop a diverse student population. The ideal candidate will have excellent communications skills, be highly organized, possess a wealth of professional massage or holistic health experience and be passionate about the field of massage therapy. The Instructor will provide faculty support in both classroom and laboratory sessions of the Massage Therapy program.
Admissions Advisor II
Details: Position Summary An Admissions Advisor II is responsible for advising and counseling students in degree and certificate programs (all verticals/schools as approved for KULCs). The Advisor will provide accurate information regarding academic programs, application requirements & enrollment procedures. The primary mode of communication is via in-person conferences held at Kaplan Univ. Learning Center campuses. The Advisor will provide Admissions related info. to the student (and his/her support system when applicable) while exercising the highest levels of integrity in customer service. The Advisor is responsible for the student from time of enrollment through New Student Orientation with responsibilities extending through the first five weeks of classes through action items identified & assigned through the Accountability Process.Key Job Responsibilities To advise/counsel students through the Admissions process & facilitate the collection of required Admissions documents relevant to the first term start. Operate w/in federal & state regulations at all times. To know, maintain, adhere to, & comply with all applicable corporate, state & federal policies for Admissions. To maintain consistent contact w/current & prospective students, providing the highest level of customer service. Provide accurate & timely information regarding academic programs, application & enrollment procedures, requirements & any Admissions related info. to the student. To ensure adequate knowledge of programs offered; take responsibility for keeping current w/program changes & to participate in training programs for self-improvement & professional development. To ensure prospective students have realistic expectations regarding their course of study by adhering strictly to established standards for Admissions. To act ethically & with integrity that is above reproach & fulfills all requirements of Kaplan's Admissions Code of Conduct; maintain Kaplan core values at all times, contribute to positive team spirit & respect. To facilitate communications between Admissions, Financial Aid, Academics & Administration for the purpose of enhancing the Admissions process & creating a positive team atmosphere between departments. To input all activity into database management system in a timely and accurate manner; and ensure that adequate, accurate and timely student records are created during the Admissions Process and are forwarded to other departments as appropriate. Assist other members of the Admissions department in routine and occasional activities as defined by your Director of Admissions. To utilize a proprietary/ consultative communication methodology when working w/prospective & current students through live & telephone interviews - & evaluate each prospective student based on his/her needs, desires, interests, qualification, motivations & commitments. To convey accurate, independently verifiable info. in the proper context to enable applicants to make well-informed decisions to attend Kaplan University Learning Center. To network & participate in internal campus events, facilitate student life activities, develop professional relationships & generate personally developed referrals (i.e. open houses, orientations, workshops, career days, etc).Minimum Qualifications Bachelors Degree 2-4 yrs experience in advising/counseling, marketing, education, or direct consultative customer facing role. Working knowledge of MS Office. Experience w/CampusVue or other higher ed. database management system preferred. Excellent communication/ interpersonal skills. Ability to communicate accurately & positively by telephone, email and media to students & internal customers. Ability to provide exemplary customer service to a wide variety of individuals. Ability to follow processes, work effectively on a team, & maintain a positive attitude. Ability to quickly learn to use a database management system. Ability to multi-task, meet deadlines. Composure and Self-Presentation Passing score on Office and Grammar test.
Financial Aid Officer
Details: Position Summary The Financial Aid Officer assists Kaplan Higher Education students in all aspects of the financial aid process and help ensure that the school receives financial aid funds in a timely fashion.Key Job Responsibilities Maintain telephone coverage during assigned hours, including answering inbound calls from students and internal customers and making outbound calls for various purposes. Assist students in all aspects of the financial aid process by delivering accurate, up-to-date information in a calm, polite, professional demeanor. Answer questions and provide support to students via email, telephone and various other communication methods. Follow up with Prospective and Continuing Students via e-mail, message board, telephone, chat, and various other communication methods. Perform complex financial aid processes, such as creating estimated award letters, clearing C-Codes, performing verifications, and dealing with overlapping loan periods, transfer credits, repackage aid for a new award year, determine student eligibility, etc. Acquire, enter, edit, and update Student Data in various internal and external systems. Attend required training sessions. Follow all Standard Operating Procedures. Meet assigned productivity goals. Various other duties as assigned by Senior Financial Aid Officers, Assistant Directors, or the Director in charge of Financial Aid.Minimum Qualifications Bachelors Degree required Financial aid experience preferred. Strong Analytical and Critical Thinking Skills. Must be able to work some evening and weekend shifts. Ability to answer complicated student financial aid questions accurately and in detail. Ability to deliver outstanding customer service by telephone, e-mail, and other media. Ability to follow processes, work effectively on a team, and maintain a positive attitude. Excellent Communication skills, both written and oral.
Instruction Designer
Details: Instructional Design leads the planning, analysis, design, development, deployment and evaluation processes of learning materials. Demonstrates instructional design theory and methods, various instructional methods and delivery options; measurement and evaluation theory and methods, various software tools used in instruction. Applies knowledge and skills to a variety of standard activities. Works with moderate guidance in own area of knowledge. - Demonstrates in-depth knowledge of adult learning theories and concepts. - Analyzes training audiences and desired outcomes to identify appropriate strategies for delivering training. - Collaborates with subject matter experts (SMEs) to ensure accuracy of training content. - Works independently with minimal guidance and is skilled at prioritizing many projects in a fast-paced environment. - Able to communicate effectively across multiple levels of the organization and in all forums. - At least 2 years of experience with Articulate, Camtasia, Captivate, or other Rapid eLearning Development tools. - BA required. MA in Instructional Design, Educational Technology, or a related field preferred. Randstad Technologies is an EOE-M/F/V/D and is a wholly owned subsidiary of Randstad Holding nv, a $20.0 billion global provider of HR services and the second largest staffing organization in the world.
Customer Support
Details: Customer SupportWe have a great position for someone who is dependable, resourceful, energetic and very customer service oriented. If you have intuition, multi-line phone experience, outstanding computer skills, and the ability to work well with others, we would like for you to apply with us. We are Culligan of Ann Arbor/Detroit, and due to our growth, we are looking for a world-class customer support rep to handle all types of calls and help keep our customers very happy. We want to hire a career-minded person looking for growth and advancement; this will be someone with a positive attitude, someone who leaves any personal issues at the door, and someone who has no attendance issues. Applicants with dispatching experience and good geographic knowledge of the Ann Arbor/Detroit metro area will be given extra consideration. We offer health, dental, vision, company paid life insurance, supplemental life insurance, Flex-Spending Accounts, paid time off, 401K with company match, a drug-free work place environment, and competitive wages. If you enjoy a great work environment with a real team atmosphere, please send your resume with cover letter and salary history to EOE. No outside agencies or phone calls please.
Customer Service Associate- Liberty Commons Branch
Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a Customer Service Associate reporting to the Branch Manager, you will be an essential part of the customer experience in the branch. Each day will be different, but you will always enjoy a high level of customer contact. Whether on the teller line, or at the sales and service desk, you will focus on exceeding expectations with your product knowledge, cash handling experience and service training.Ideal candidates will have: A High School diploma or equivalent At least 6 months of cash handling experience A minimum of 1 year of customer service experience in a financial services, sales or retail industry is preferred Strong multi-tasking, interpersonal and communication skills ( both written & verbal), and a professional manner Computer skills to include Windows-based applications Ability to work evenings and weekends, depending on branch needs Ability to lift heavy coin, as well as stand on feet for long periods of time Prior experience in being evaluated/surveyed by customers is preferred As an industry leader, we are committed to investing in resources that set us apart from our competition. For you, this means working for a company who provides excellent technology, call desk support and training tools. You will enjoy the prestige and security offered by a large company—with the manageability of a community bank atmosphere. Most of all, you will work with a company that values and recognizes how diversity and inclusion contribute to our success.
Service Sales Rep
Details: Otis Elevator Company, a wholly owned subsidiary of United Technologies Corporation, is one of the world's largest manufacturers and maintainers of people moving products, including elevators, escalators, shuttle systems and moving walkways. Headquartered in Farmington, Connecticut, USA, Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.35 million elevators and escalators worldwide. So just imagine where we can take you! The Oakland branch of the Western region is searching for a highly motivated Service Sales Representative to sell and maintain maintenance service for elevators and escalators. Responsibilities include: estimating, negotiating and selling service contracts at required levels to obtain new units on maintenance agreements. Retain and resign current maintenance agreements at required levels through good customer service and selling on factors other than price. Sell open order and repair for items not covered under contract, provide customer service through site visits, and prompt response to customer requests. Provide basic elevator consultation to customers and deliver effective sales presentations. Understand basic contract language terms based on the standard Otis agreement. Monitor and lead collection activity. Follow and track standard work processes in completing the above.
Data Services Report Writer-Int
Details: About Norton Healthcare For more than 125 years, Norton Healthcare’s faith heritage has guided its mission to provide quality health care to all those it serves. Today, Norton Healthcare is a leading health care system based in Louisville, Ky. It is the area’s third largest private employer, providing care at nearly 140 locations throughout Greater Louisville and Southern Indiana. The Louisville-based not-for-profit system includes five Louisville hospitals with more than 1,800 licensed beds; five outpatient centers; 12 Norton Immediate Care Centers; 12,000 employees; more than 600 employed medical providers; and in excess of 2,000 total physicians on its medical staff. Norton Healthcare was the 2011 recipient of the prestigious National Quality Forum National Quality Healthcare Award, along with the 2011 Kentucky Hospital Association Quality Award. The organization has consistently been recognized as one of the best places to work in Metro Louisville, the state of Kentucky and nationally. Norton Healthcare and Humana are one of only four national pilot sites, and the only one in Kentucky, to study the Accountable Care Organization (ACO) model through the prestigious Brookings – Dartmouth ACO Pilot Project. More information about Norton Healthcare is available at NortonHealthcare.com. Primary Duties and Responsibilities: Participate in the analysis, build, testing, and implementation of Epic's Clarity reports (Crystal Reports) to meet the Norton Healthcare System end user reporting needs. Provide expertise and perform report configurations and design to augment the Report Writing Team. Be able to create complex operational and project-related reports including design, documentation, development, testing, implementation and ongoing support. Provide analysis, design, documentation, development, testing, implementation and maintenance of Reporting user interfaces including alerts, prompts, screens, dashboards and templates. Analyze, configure, document and test Epic Clarity and Chronicles reports. Use of OLAP and OLTP technologies along with Knowledge of data warehouses/data stores and data marts to execute SQL query techniques to access relational databases. Will be able to translate user requirements into functional & design specifications. Provide documentation and training to transfer knowledge and operational support to other team members on the Report Writing Team.
Service Center Representative
Details: Service Center RepresentativeCLAIM YOUR FUTURE AS A GREAT PERFORMER!Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, “Claim Your Future.” PRIMARY PURPOSE: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.ESSENTIAL FUNCTIONS and RESPONSIBILITIES Acts as primary liaison with customer in solving problems related to the application process and service.Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.Assigns new claims to the appropriate claims handler.Directs customer calls to the correct person at all locations.Participates in and maintains a quality service culture within the Customer Service Team.ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).QUALIFICATIONSEducation & LicensingHigh school diploma or GED required.ExperienceOne (1) year customer service experience required; preferably in an inbound call center.Skills & KnowledgeKnowledgeable in disability plan eligibility, coverage and benefitsGood customer service skillsExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsStrong organizational skillsGood interpersonal skillsAbility to work in a team environmentAbility to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employerand aDrug-Free Workplace
Work From Home - Online Retailer Customer Support Rep
Details: Convergys is seeking bright, articulate, detail-oriented applicants with a desire to help us exceed our customer's expectations. A Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all customers. This vital position requires an action-orientated, flexible problem-solver who will assist customers in expediting orders and correcting post-sale problems. Associates primarily communicate with customers via inbound calls with some email response required.Associate will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment.Apply now to be part of our fast growing team!! WHAT TO EXPECT IN YOUR DAY-TO-DAY JOB AS A CUSTOMER SERVICE REP: • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures from a work from home office environment. • Ask open ended questions to identify the needs of the customer. Demonstrate empathy. • Navigate through computer systems to access customer information and troubleshooting procedures. • Maintain broad knowledge of client products and services to better allow you to make product suggestions to meet customer's needs through first contact resolution. • Confirm customer understanding of the solution and provide additional customer education as needed. • Prepare complete and accurate work and update customer file. • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. EDUCATION AND EXPERIENCE: • High school diploma or equivalent experience. One year customer service experience. CANDIDATE PROFILE: Excellent communication skills and attention to detail. Ability to develop customer rapport and overcome objectives.Strong customer interaction/soft skill experience.Ability to comfortably navigate in multiple windows based applications simultaneously.Tolerance to work in a repetitive, fast paced, high production work environment. Ability to remain calm under pressure and work independently. Willingness to rotate shifts, as needed. WORK AT HOME ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS: Ability to perform light hand activity work at a dedicated home computer/telephone space with adequate work surface. Position is primarily sedentary. Work area must be quiet, free from background noise and distractions.TECHNICAL REQUIREMENTS: • A PC that meets the requirements of the Home Agent platform. PC must have a vendor manufactured date less than six years in age. (Example: If today's date is 1/1/2012, the PC manufacture date should be no older than 1/1/2006). You will be able to test your PC during the online application process. • 3.0 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor running at a clock speed of 3.0 GHZ) • 2 GB RAM and 12 GB of available hard drive space• High speed Internet access (DSL or Cable only). • An Internet Service Provider that Supplies 2 or more IP addresses OR an Internet Service Provider that supplies 1 IP address and is connected to a router. • Analog headset with a built-in digital signal processor and a specified 8 GB flashdrive will be required upon employment. • A telephone with a mute button to be utilized during training, team meetings, and individual coaching and technical support sessions. • Power Bar/Surge Protector that is UL 1449 Recognized. If you are looking for an opportunity to grow with Convergys in an exciting, fast paced career, please apply today!
Cust Serv & Problem Res Rep II
Details: Dimension & Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance.Occasionally use decision-support tools to answer questions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. Offer solutions to issues that are often non-standard/non-routine and require some clarification. Maintain broad knowledge of client products and services. Education & Professional Certifications: High school diploma or equivalent experience. Candidate Profile: Knowledge of basic computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills. Must be flexible with the ability to adapt to changes quickly and think conceptually. Possess insight into self and others. Solid problem solving skills. Some technical knowledge. Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Inbound Customer Service Sales Associate
Details: NOW HIRING FOR FULL TIME INBOUND CUSTOMER SERVICE SALES ASSOCIATESWORK FOR A COMPANY THAT IS PROVEN TO BE A GREAT PLACE TO WORK! RECIPIENT OF TENNESSE CAREER CENTER' EMPLOYER OF CHOICE AWARD!You know that preparation today leads to greater success tomorrow. You've worked hard to develop the skills and knowledge you'll need to make your career goals a reality. We take pride in our ability to develop our new hires to become tomorrows leaders, and surround them with industry leading technology and top training. Joining Convergys, you'll become part of a team that understands providing excellent results for our Fortune 500 client enables career growth.We offer our associates clear recognition and rewards for high achievement. We strive to create an environment that clearly communicates the commitment and dedication needed to be the best in our industry. Job satisfaction also is recognized at the team level with a number of incentives and contests that reward talent and accomplishments. Employees receive incentives for top performance, attendance, and a variety of other areas that help nurture a professional, yet fun and exciting environment.Join us at Convergys. In our state-of-the-art call centers, you'll discover fun, challenging work, surrounded by talented, supportive, managers and colleagues and you'll enjoy:Excellent Benefits Strong Performance Incentives Exceptional Growth Opportunity Industry Leading Training Inbound Calls OnlyThis position has a starting pay of $9.50 and requires flexible scheduling.Our Customer Service Sales Representatives Responsibilities Include:Follow a sales process to uncover customer needs across all products and services, present a customized recommendation, and overcome objections to close the sale. Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner. Able to multitask through multiple systems while interacting with customers.Skills and Experience:Strong Sales Skills and Experience Excellent Customer Service Skills Strong written, verbal and organization skills Superior time management and prioritization skills Proficiency with navigating through multiple systems Typing skills Excellent listening skills Ability to learn on the fly, listen and apply problem solving skills Minimum of High School Diploma / GEDEOEThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
