Operations Support Vice President
Details: The UPS Store, Inc., a subsidiary of UPS, is the world’s largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store® has approximately 4,800 independently owned locations in the U.S., Puerto Rico and Canada. The Engineering Group Manager impacts the organization by directing an Engineering division or a team consisting of Engineering Managers and Engineering Supervisors who are responsible for working with the District and Region Engineering Departments to develop, implement, and deploy approved operational processes and best practices consistently throughout the company. The primary roles of this position include directing multiple engineering and integration projects. The Engineering Group Manager works to determine which projects should be undertaken, making sure that they are in accordance with the overall engineering business plan and aligned with UPS SCS strategy. The Engineering Group Manager is also responsible for developing annual business plans for the group as well as establishing and managing performance metrics. Additional responsibilities include management of the company balanced scorecard and KPI assessment processes, establishing IE strategy, and work with other members of the senior management staff on key organizational initiatives. This position manages managers. Job Duties & Responsibilities: Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Succession Planning, Salary Administration, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures. Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, projects, etc.) to facilitate individual and team development. Ensures that direct and indirect reports have specific, documented career goals and detailed plans for achieving these goals to advance the development of their personal and professional growth. Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement. Holds others accountable to established performance levels to achieve individual and group goals and maintain consistent practices across the organization. Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. Coaches others and provides on-going feedback and support to improve performance as they take on greater responsibilities. Identifies opportunities to involve others in new and challenging work assignments that advance the skills and capabilities of individuals and the organization. Recommends employees for lateral rotations and promotions to provide them with opportunities to develop new skills and take on more responsibility. Develops global product cost initiatives for operations to meet business plan requirements. Analyzes high impact product business plan adjustments (i.e., volume changes, network changes, etc.) to modify plans based on significant operational changes. Collaborates with product operational groups to implement cost initiatives. Participates in cross-functional team profit meetings to help establish business direction. Oversees project budgets to ensure expenses to not exceed targets. Develops and maintains product forecasting (e.g., product trends, volume forecasts, productivity, system changes, etc.) to monitor systemic changes and provide IE business planning guidance and recommendations for the product operations. Develops planning tools and follows up to ensure planning recommendations have been implemented by the product operations. Oversees product collaboration to identify alignment opportunities. Participates in Business Unit Strategy meetings to develop the organizational direction. Updates the Engineering team objectives and goals to ensure awareness of organizational strategies. Attends monthly business planning meetings to establish and ensure progress toward goals. Develops work measurement standards to ensure alignment with volume projections. Researches project-based criteria for capital expenditures to develop deployment plans. Creates project concepts for to develop ideas for operational improvements. Develops building consolidations to reduce costs and improve service. Creates product ten year planning to identify future capital expenditures and opportunities. Researches project-based criteria for capital expenditures to develop deployment plans. Creates project concepts for to develop ideas for operational improvements. Develops building consolidations to reduce costs and improve service. Creates product ten year planning to identify future capital expenditures and opportunities. Collaborates with other groups (e.g., Human Resources, Information Technology, Labor, Sales, Marketing, Operations, etc.) to assist the operations in special planning (e.g., special operations plans, seasonal high-impact plans, holidays, etc.). Provides oversight to IE district and region planning managers and collaborates to develop corporate forecasting models and provide guidance to the field on holidays and special operating plans. Performs crisis planning for special operational concerns (e.g., avian flu preparedness, domestic hazards, weather impacts, work stoppages, network property damage, etc.) to develop contingencies and mitigate risk to UPS and SCS. Determines mission critical jobs and responsibilities to establish contingencies to ensure operations continue for Logistics and Distribution and in the event of planned and unplanned crises. Identifies process enhancement opportunities to improve service experiences. Solicits feedback from the field to determine when new processes are viable for implementation. Drives process efficiency, service, and new technology to ensure service excellence objectives are met. Monitors area engineering and operations teams to ensure they receive methods and measurement training. Oversees work measurement engineers to ensure work measurement is administered in accordance with corporate guidelines. Leads the audit and review process to ensure the application and maintenance of accurate, timely work measurement. Monitors area engineering and operations teams to ensure they receive methods and measurement training. Oversees work measurement engineers to ensure work measurement is administered in accordance with corporate guidelines. Leads the audit and review process to ensure the application and maintenance of accurate, timely work measurement. Provides direction to region management team on supporting BSC measurement reports to ensure QPR elements align with BSC objectives. Works with Operations Managers to develop and implement QPR elements for all managers and supervisors. Monitors operations/department QPR elements to communicate monthly BSC results to all departments and operations. Monitors service to ensure on-time, quality service within the business unit. Conducts follow-up with Business Unit Managers to ensure that plans are executed in a timely, efficient, and accurate manner that meets or exceeds service requirements. Monitors the identification of the root-causes of service failures to implement strategies to prevent future failures. Works cross-functionally to identify ways to improve service quality across the organization. Job Competencies: Identifies multiple business needs in complex situations (e.g., involving several organizations, competitors, etc.); gathers complex data, evaluates trends in data and integrates information from many sources to determine needs; creates solutions that address current and future needs. Creates new budgets; identifies and takes corrective actions to bring areas in line with budget; appropriately allocates available funds. Routinely addresses problems involving global business needs; applies cultural sensitivity when making decisions on business issues; recommends changes in the way business is conducted in different countries or geographical regions; recognizes and pursues opportunities for advanced cultural awareness. Develops project management plans and leads the implementation for the most complex and longer duration projects and programs; defines initiatives project needs and cross-functional roles/responsibilities throughout the project life cycle; develops recommendations and facilitates fulfillment of all project requirements given the current project and organizational dynamics; overcomes complex organizational resistance to cross-functional project demands; considered an expert in the discipline of project management and remains current on advanced project management practices and tools. Demonstrates a complex knowledge of small package operations; considers the impact of small package operations on other parts of the business; develops solutions to improve operations. Serves as an expert on supply chains across multiple organizations or industries; identifies solutions that impact the entire supply chain; designs solutions that enable improved management of current resources as well as plans that anticipate future needs; develops creative and unique supply chain solutions for complex accounts that can be used as a model for other organizations. Conducts complex or atypical analyses; evaluates, improves, and creates systems, methods, and tools for conducting analyses; identifies emerging trends in analysis work methods, processes, or flows; determines criteria for analyzing work, processes, or flows. Designs complex work methods, processes and flows; identifies potential opportunities to improve work methods, processes, and flows; develops guidance on implementation of work processes, flows, or methods to ensure that components meet design specifications; develops new tools for designing work processes, flows, and methods; identifies emerging issues that impact work design.
Assistant Project Manager (NJ)
Details: A well-established NYC Owner/ Management Company is seeking a deal oriented Assistant Project Manager with at least 3yrs experience. The individual will assist with managing construction related projects for a mix of residential and commercial properties. Specific Responsibilities: Assist with managing all aspects of construction projects. Review blueprints and drawings for all designated projects. Request estimates and manage the bid process to ensure successful close. Follow construction guideline and maintain project schedules and budgets. Assisting with the successful negotiation and pricing of construction materials. Scheduling and managing contract negotiations. Follows established guidelines and procedures to increase communication and overall efficiencies. Assisting with managing contractor activities. Participate in the planning phase of construction projects. Managing the budgeting process for selected projects. Responsible for meeting financial, budget and forecasting objectives as they relate to new and on-going projects. Building and maintaining relationships with Architect and Contractor contacts and leads. Prepare well- written reports and business correspondences. Adhoc duties.
ACCOUNTS PAYABLE CLERK
Details: CITY OF DIAMONDHEAD is accepting applications from Individuals for the City of Diamondhead Full-Time ACCOUNTS PAYABLE CLERK position. Under general supervision, the Accounts Payable Clerk processes, records and files payment of invoices, statements and expense reports. Processes invoices for payment to vendors. Reconciles records. Inspects invoices, purchase orders, and other relevant documentation to insure accurate and timely payments to vendors. Prepares Docket of Claims for approval by governing authority. Performs electronic scanning, indexing, and record keeping. Assists vendors, City personnel, and other interested parties regarding invoicing and payable issues. MS PERS Retirees notice: The City of Diamondhead is NOT participating in MS PERS. If you are a PERS retiree, employment and salary by the City of Diamondhead DOES NOT interfere with your PERS retirement check. A copy of the job description and downloadable application can be found at www.Diamond head.ms.gov Resumes and applications may be submitted in person or by regular mail to: Diamondhead City Hall Human Resources 5000 Diamondhead Cir, Diamondhead, MS 39525 and are due by Friday 5:00 p.m., May 17, 2013. 1514885
Source - Sun Herald
PURCHASING CLERK
Details: CITY OF DIAMONDHEAD is accepting applications from Individuals for the City of Diamondhead Full-Time PURCHASING CLERK position. Under general supervision, review, approves, or holds for disposition; purchase request received from department; identifies, analyzes and resolves purchasing issues within the organization departments, responsible for identifying cost saving opportunities, and process improvements for the City. MS PERS Retirees notice: The City of Diamondhead is NOT participating in MS PERS. If you are a PERS retiree, employment and salary by the City of Diamondhead DOES NOT interfere with your PERS retirement check. A copy of the job description and downloadable application can be found at www.Diamond head.ms.gov Resumes and applications may be submitted in person or by regular mail to: Diamondhead City Hall Human Resources 5000 Diamondhead Cir, Diamondhead, MS 39525 and are due by Friday 5:00 p.m., May 17, 2013. 1514884
Source - Sun Herald
Collections Call Center Supervisor Job
Details:
General Statement of Duties:
Do you want to work in an environment where you can make a difference? Do you enjoy motivating a team of hard working associates? Do you know how to make work fun? If the answer is yes, then come and join our stable, growing company and develop your career as a Collections Call Center Supervisor. Come make a difference and help us create a positive customer experience for hundreds of retail credit card customers of name brand retailers. We are looking for a motivational leader with 2 years of experience leading a team of associates. This team of high performing agents handles customer service or collections calls on private label credit card accounts.
Examples of Duties:
* Motivate and develop associates with innovative recognition techniques to ensure individual and team performance expectations are met
* Provide best in class customer service to internal and external customers
* Ensure team compliance with quality, productivity and retention standards
* Address and resolve associate issues by exercising judgment and acting as an associate advocate
* Drive revenue generation results by implementing innovative solutions to overcome obstacles
* Conduct interviews and recommend talented candidates for hire to maintain a dedicated, high performing workforce
* Write and administer effective formal performance appraisals, performance coaching and progressive discipline
* Identify, resolve, and escalate concerns (associate, system, client) as needed
* Be a champion of innovation and change
* May establish and maintain relationships with relevant client representatives
* Perform other duties as assigned
Qualifications
Minimum Qualifications:
* College degree or equivalent years of experience
* 2 to 5 years experience in a leadership role, leading a team of people
* Collections/ Customer Service experience preferred
* Experience coaching individual team members towards meeting and exceeding productivity goals
* Ability to handle multiple tasks in a fast-paced, changing environment
* Ability to effectively motivate associates and drive increased performance
* Ability to build strong relationships across the business
* Strong understanding of business drivers
* Effective verbal and written communication skills
* PC skills in a Window environment
* Previous call center experience preferred but not required
Compensation and Benefits
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
Conditions of Employment
All job offers are contingent upon succesful completion of credit and background checks.
About Our Team
Let's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label and co-brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.
About Us
Alliance Data® (NYSE: ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.
Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon®, a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, www.alliancedata.com, or follow us on Twitter via @AllianceData.
Retail Customer Experience Manager of Tires Sales
Details: Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Expert Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Learn more!Job Responsibilities of Customer Experience Manager of Tire Sales:• Customer experience & selling• Sales promotions• Assist store manager with Grass Roots Promotions i.e. Exterior Displays, Flyer distribution, calling prior reccomendations,• Showroom displays• Monthly “Hot Topic” update & communication• Tire inspection quality• Assist store manager in B2B activities• Tire product knowledge with store team• Monitor competitors• Understand alternative tire sourcing
Automotive Senior Technician
Details: Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Expert Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Firestone Complete Auto Care is the right place to build a career. Learn more!Job Responsibilities of Automotive Senior Technician:• Assisting technician mechanics in performing technical activities. • Diagnoses and repairs to specifications – brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.• Adequately explains technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.• Continuously learns new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. • Keeps store management aware of mechanical repair problems as they occur. Maintains an organized and neat bay.
Retail Sales Teammate - PT
Details: Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Expert Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Learn more!Job Responsibilities of Retail Sales TeammateIn this excellent opportunity, you'll be responsible for presenting tire product and automotive service clearly while developing retail merchandising skills in order to provide professional, timely and courteous customer service.• Demonstrate a high level of energetic response to every customer, on the phone or in the store.• Listen closely to each customer's needs, document and determine the best possible response and solution.• Communicate accurately with customer service manager and technicians to establish time commitments that meet Firestone standards and exceed customer requirements.• Use company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care.• Follow proper exit procedures: explain all warranties and options to all customers, thank them and display appreciation for their business.• Miscellaneous duties as assigned.
Automotive Lead Technician
Details: Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Expert Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Learn more!Job Responsibilities of Automotive Technician:• Assisting technician mechanics in performing technical activities. • Diagnoses and repairs to specifications – brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems. • Adequately explains technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis. • Continuously learns new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. • Keeps store management aware of mechanical repair problems as they occur. • Maintains an organized neat and safe bay.
Automotive Technician
Details: Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Expert Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Learn more!Job Responsibilities of Automotive Technician:• Assisting technician mechanics in performing technical activities. • Diagnoses and repairs to specifications – brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems. • Adequately explains technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis. • Continuously learns new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. • Keeps store management aware of mechanical repair problems as they occur. • Maintains an organized neat and safe bay.
Retail Sales Teammate
Details: Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Expert Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Learn more!Job Responsibilities of Retail Sales TeammateResponsibilities include presenting tire products and automotive service to customers while developing retail merchandizing skills in order to provide professional, timely and courteous customer service. Additionally you will learn to:• Demonstrate a high level of energetic responsiveness to every customer, on the phone or in the store. • Listen closely to each customer's needs, document and determine the best possible response and solution.• Communicate accurately with customer service manager and technicians to establish time commitments that meet Firestone standards and exceed customer requirements. • Use company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care.• Follow proper exit procedures: explain all warranties and options to all customers, thank them and display appreciation for their business.• Step up to duties as assigned. This is a fast paced position that will have daily exposure to serving our customers.
