Contact Center Credit/Debit II
Details: BASIC FUNCTION: The basic function of this position is to handle specific incoming cardholder calls, while maintaining company standards including but not limited to; statusing and reporting lost or stolen cards, ordering replacement statements, changing addresses, and activating cards; while ensuring customer satisfaction. Incumbent will be required to successfully complete both training modules. Work schedules will vary so incumbent must be flexible. ESSENTIAL FUNCTIONS: 1. Ability to utilize personal computer, peripheral devices, telephone headset and all aspects of the telephone system and other general office equipment. 2. Ability to function in a production-based environment using multiple PC applications. 3. Ability to communicate effectively in verbal and written formats, speaking in a polite, courteous and calm manner at all times. 4. Ability to explain confusing and complicated topics in a clear and concise manner. 5. Ability to exercise discretion and good judgment, make sound business decisions, analyze system records, adjust to change and tolerate routing. 6. Ability to work overtime during disaster situations. PHYSICAL DEMANDS: 1. While performing the duties of this job, the employee is frequently required to talk, hear, handle, feel and sit. 2. Specific vision ability required by this job includes close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RESPONSIBILITIES: 1. Process cardholder request to status lost or stolen cards, change addresses on credit card accounts, order replacement statements, and activating accounts. 2. Respond to cardholder inquiries utilizing multiple systems to provide general information on cardholder’s accounts while controlling and managing the calls. 3. Perform all other miscellaneous duties as assigned. Education: 1. High School Diploma with focus on college-level business classes required. EXPERIENCE/SKILLS: 1. Minimum 6 months customer service experience required; 6 months call center or 2 years general customer service experience preferred. 2. PC/Windows-based software experience required with basic knowledge of word and excel applications. PI62165574
Part-time Customer Service Representative
Details: Check 'n Go has been a leader in the financial services arena since 1994. If you are interested in working with a strong leadership team, evolving financial products, and a team that feels more like a family than co-workers; this is the place for you! You will enjoy a business casual work environment, with fun and rewarding career advancement opportunities. Thank you for your interest in becoming a part of the Check ‘n Go Team. Current Opportunities available: Part-time Customer Service Representative As a customer service representative, you will provide superior customer service to Check ‘n Go customers by greeting customers, processing customer loan applications, answering customer inquiries regarding loan and product offerings, assist in the daily upkeep up of store premises and opening and closing of the store, and participate in roadside marketing as needed.
Credit and Finance Manager (banking)
Details: We currently have a great opportunity for a Credit and Finance Manager with a background in banking. Our client is a private financial institution located in Miami. Excellent benefit package. Principal Duties: Manages, supervises, and ensures functionality within the Credit / Finance Area. Establishes and maintains adequate internal controls over the financial reporting process ensuring integrity of Agency’s books Keeps abreast of changes in banking regulations, accounting principles and laws and ensures adherence to them. Assess financial risks and recommends enhancements to the control structure. Prepares the Agency’s financial statements (Profit & Loss, Balance Sheet, and Cash Flow) and related foot note disclosures. Prepares and updates the Agency’s annual budget based on broad corporate goals and growth objectives. Organizes the Assets and Liability Committee (ALCO) and prepares the management reports presented in the committee prepares the management reports for the Assets and Liability Committee (ALCO) Provides senior management with variety of reports for review, monitoring and control. Serves as Liaison in internal and external audits. Develop and maintain financial background information on current and prospective customers, conduct credit checks, and keeps current on credit standings for existing customers. Develop spreadsheets and analyze all types of credit information pertaining to diverse types of commercial loans and other credit facilities. Organizes the Asset Quality Committee (AQC) and prepares the management reports presented in the committee Organizes, prepares, and presents to the Asset Quality Committee (AQC) customer risk & credit analyze and agency management reports Reviews, monitors, and analyzes several credit and financial reports, including internal, external, and regulatory reports. Maintains updated credit files -- Makes sure proper and required information is on file. Prepare Country Risk Analysis to determine potential risks and vulnerabilities on current and new target markets.
Bank Teller
Details: BancForce, a Workway company, is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire and temporary positions across a variety of specialized fields within a bank, credit union or related financial services firm. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career or temporary opportunity.Currently, we are seeking highly motivated Experienced Bank Tellers for Banks in Orange County, ca.In a Bank, the Bank Tellers are front-line, the face of the Bank, greeting and assisting employees with cash and other banking transactions.Essential job duties: Processes cash transactions for deposits and withdrawals Prepare cashier's checks, money orders, and more Performs services such as ordering bank cards and checks Receive and verify loan payments Balance currency, cash and checks in cash drawer Provide outstanding customer services Identify opportunities and offer other bank products and services Always operates within the guidelines, policy, procedures of the Bank and Banking regulations
VP Global Treasury
Details: •Plan, manage and monitor the efficient utilization of ACI’s global cash balances in a manner consistent with the Company’s objectives. •Plan, prepare, and monitor all aspects of the company’s cash flow.•In depth understanding of the cash components of P&L and Balance Sheet.•Evaluate alternative long-term capital structure strategies and make recommendations to the executive team .•Recommend process improvement to forecast ACI’s global working capital requirements.•Manage all aspects of the credit facility, including administrative and lending relationships. •Manage cash investment strategy pursuant to ACI’s short-term investment policy, and review and recommend changes to the investment policies based on the market conditions. •Understand and implement appropriate financial procedures and processes related to acquisition intangible assets. •Manage banking services fees and day-to-day banking relationships. •Evaluate alternative long-term capital structure strategies and make recommendations to the executive team. •Provide support for M&A and other capital-related activities, including share repurchases and uses of excess of cash. •Support and participate in ACI’s strategic plan process activities. •Recommend, implement and maintain process improvements related to Treasury function.•Manage, direct, and develop cash management analyst staff in other offices.•Other tasks as assigned.
Mortgage Loan Officer - Mortgage
Details: Mortgage Loan Officer Opportunity (Mortgage) Dynamic Mortgage Loan Officers! Have you been seeking less stress and better pay? We have what you are looking for! We are Crosscountry Mortgage and we have inside and outside positions for the experienced, goal driven, and success oriented Mortgage Loan Officers. Inside positions come with a salary. With your background in banking and finance, you will be engaging in business development. Come and see why motivated mortgage loan originators chose us! We provide lead generation We offer high compensation customized to the producer as high as 175bps Marketing dollars are available and determined by the branch We have Ginnie and Fannie agency approval (Freddie is pending) We have in-house underwriting with 24-48 hour turnaround time We have full internal processing support provided by our Branch Office Health, Dental, 401K If you are a personable, yet aggressive mortgage origination professional and you meet the rest of the qualifications, we would like to speak with you! Apply today! Mortgage Loan Officer (Mortgage / Finance / Banking) Job ResponsibilitiesAs our Mortgage Loan Officer with a background in banking and finance, you will be responsible for business development. Additional responsibilities for our Mortgage Loan Officer include: Generating and developing new business to meet specific production goals Maintaining and nurturing existing client relationships Responding to all inquiries and requests in a timely and professional manner Understanding and communicating information regarding company products, services, policies and procedures to new and existing clients Possessing and maintaining thorough knowledge of our loan products Ensuring that all required client paperwork is complete, accurate and submitted on time Mortgage Loan Officer (Mortgage / Finance / Banking) Job RequirementsAs our Mortgage Loan Officer, you will be providing quality customer service. Additional requirements of our Mortgage Loan Officer include: Current and active mortgage license High level of integrity and trust Excellent problem resolution, interpersonal and consultative skills Mortgage Loan Officer (Mortgage / Finance / Banking)
Claims Initiation Analyst I
Details: As a Claims Initiation Analyst I, you will receive incoming calls and assist customers with questions or issues regarding potential claims related activity. You will also take appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims. The Claims Initiation Analyst will also take personal ownership to ensure that customers requests are processed quickly and efficiently while maintaining compliance with industry regulations and bank procedures. Responsibilities include but are not limited to: initiating claims using multiple systems and tools, providing first call resolution on inquiries, and occasionally assisting the customer in resolving disputes directly with the merchant. You may debit or credit customer's accounts as appropriate, as well as research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service. You must understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process.
ASST PRODUCE MANAGER-BBT-Virginia Beach Va/Outer Banks NC Area
Details: Manage and supervise up to 20 associates in the Produce Department. May also be assigned responsibility for the Floral Department. Is responsible the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter.s policies and applicable laws. Responsibilities may include interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Mortgage Loan Closers Needed!!
Details: Our client, a major financial institution, located in Tempe, is currently hiring for Mortgage Closers! These are Direct Hire, permanent positions offering base pay plus benefits! Must have some experience in closing, funding or title work.
Tennessee Foreclosure Processor
Details: JOB SUMMARY:This position is responsible for processing the foreclosure action, within the scope of limited responsibilities, by complying with established procedures and guidelines and through a commitment to teamwork. Under general supervision, performs all functions in connection with processing non- judicial foreclosures. Duties include following department policy and procedures, workflow, and priorities and standards. This person will perform tasks that require knowledge of preparing documents to be filed in court, requesting checks for the proper amount of filing fees, court procedures, checking statuses on publications and court recordings; and overall knowledge of the non- judicial foreclosure process.DUTIES & RESPONSIBILITIES: Candidate will support attorney and team in legal process of Foreclosure properties located in the state of Tennessee. Qualified candidate must have extensive experience managing production of documents, identifying privileged documents, and excellent time management skills. He or she will be responsible for moving files, preparing legal documents such as Notice of Sale publications, demand letters, Assignments, Deeds, Sale Bid packages, etc. Answer telephone inquiries. Obtain and provide necessary information from client’s database systems. Follow up on outstanding documents/services. Complete tasks through 3rd Party systems. The position requires a team player who has a keen attention to detail and is accustomed to meeting multiple deadlines. The ideal person must show excellent oral and written communication skills. Will perform other duties and responsibilities as needed. WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Recovery Specialist--Chesapeake, VA--#1711
Details: Please click on the link below to apply online:https://home.eease.adp.com/recruit/?id=4454901Crescent Bank & Trust is looking for a Recovery Specialist to review delinquent accounts and process for pre and post judgments actions, including preparing accounts for civil litigation and wage garnishments. Call center experience preferred. Must be reliable; detail oriented; have good communication skills; the ability to work independently and to maintain confidentiality. Must be proficient in Microsoft Office.
DE Underwriter - Direct Hire
Details: DE Mortgage Underwriter Direct Hire Large financial institution is hiring for a DE Mortgage Underwriter Position. GREAT organization, benefit and salary package. For Immediate Consideration – Email your resume to or Call 916.923.9898Job Description: DE Underwriter Job Description**MUST HAVE DE/CHUMS ID & FHA EXPERIENCE**Our competitive advantage: People. It all begins with outstanding talent. Our vision: Helping our customers succeed financially. Our product: Service for over 160 years. Our culture: "Wow!" My client is a leader in home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses. Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance). Their Fulfillment Team: Originates and services mortgage loans using fair and responsible lending practices to help turn houses into homes. - Responsible for reviewing, analyzing, approving and underwriting difficult, complex individual consumer requests and products within company and industry guidelines. - Dependent on division, functions include reviewing financial statements, credit reports, and applicable ratios(i.e. Debt ratios, loan-to-value). - Examining transactions to ensure accuracy and completeness. - Preparing formal reports for review; ensuring that documents are consistent and uphold to company and industry guidelines. - Implementing fraud detection techniques, performing compliance reviews. - Assisting with re-negotiations of loans based on lending guidelines, serving as a consultant/technical resource on difficult problems and questions. - Handling escalated calls. - Providing work direction, feedback and training to underwriting staff including mentoring lower level underwriters on credit decisioning, department procedures and policies. - Delivering/facilitating of technical training to ensure organizational consistency. - Has exception authority. - May act as a team lead and provide performance feedback to less senior underwriters. - May act as backup in absence of Supervisor. Our beautiful new location in Cascade Station (by the Airport) opens in May! Until then, these positions will be housed in one of our 3 temporary locations - Clackamas, OR; Portland, OR; Vancouver, WA. Basic Qualifications5+ years underwriting experience.Minimum QualificationsExtensive mortgage underwriting experience which includes but not limited to: - FHA DE certification required. - Advanced income analysis with includes experience in reviewing Self employment, Corporate, and Partnerships tax returns. - Advanced asset analysis and experience working with all types, and extensive experience with layering risk and evaluation. - Thorough understanding of underwriting policies and procedures, including investor guidelines and regulatory updates. - Ability to handle confidential material in a professional, highly ethical manner. - Excellent verbal and written communication skills and possess a high degree of attention to detail. - Strong interpersonal skills to build and maintain professional relationships with clients, customers, and co-workers. - Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals. - Experience in talking with the borrower about loan decision. - Must be able to work in a production/flexible environment. - Work overtime as needed. - Intermediate PC and keyboarding skills, including experience with Windows operating systems. This position requires compliance with all mortgage regulatory requirements and compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
Mortgage Banking Professionals
Details: Cascade Financial Services, a full service mortgage banking company lending in 40 states, has recently moved to a new 34,000 sq. ft. facility in the San Tan area of the South East Phoenix valley. This exciting new building provides an excellent team work environment. The Company has committed substantial resources to it's growth plan and with the new building complete we now have the facility to accommodate that growth.We are immediately seeking to hire experienced Mortgage Banking Professionals to fill senior level roles throughout all departments and teams. This is a great career opportunity to be part of a strong, established mortage banking team with significant opportunity for growth and advancement.We are seeking experienced professionals across all departments and teams.Servicing, we need all types of servicing experience. Loss mitigation, customer service, escrow analysis, default management, collections, REO management, claims processing, tax and insurance analysis, etc.Underwriting, senior and jr. underwriters, compliance, QC auditors.Correspondent Lending, loan boarding and review, funding and customer service specialists.Processing, Sr. and Jr. loan processors.Accounting, senior level accountant.Many other positions available. If you are a quality team player looking for a career opportunity and have experience in the Mortgage Banking Industry we have a position for you. Compensation will be commensurate with experience. We want the best people and are willing to compensate accordingly.
Director, Lending Solutions Sales
Details: Director, Lending Solutions SalesDenver, Colorado, United States Company DescriptionMortgage Cadence is the leading provider of Enterprise Lending Solutions ("ELS"), which employ extensive financial services data model wrapped with a native rules engine to deliver data-driven workflow automation tools to mortgage banks, lenders, credit unions, service providers and servicers. Mortgage Cadence has developed enterprise solutions that integrate all functions and data elements required to optimize, manage and score lending performance. The mortgage industry is always shifting to meet demands and minimize risks. Mortgage Cadence’s flexible solutions continue to evolve to meet those needs. To learn more, please visit http://www.mortgagecadence.com Job Description Position Overview: Reporting to the SVP of Lending Solutions, the Director, Lending Solution Sales participates in, and drives the sales process to identify, contact, qualify, and close prospective clients. They will also be responsible for building and maintaining a pipeline of qualified opportunities and will be expected to focus on all aspects of the pipeling including accurately forecasting. The Director of Lending Solutions Sales will be expected to call into various groups within a targeted prospect, in particular the C-Level, IT groups and business lines, and learn to understand the needs of each develop interest and create urgency with the primary contacts in a targeted prospect organization. The ideal candidate understands the mortgage banking industry, credit union industry, mortgage industry’s technology vertical, and has a successful, solutions sales background. Responsibilities Exceeds monthly quota objectives through outbound sales activities. Accurately forecasts opportunities based on realistic assessments. Strategically builds and manages a pipeline of opportunities. Meets internal metrics including: call volume, number of opportunities, and closed business. Qualifies business opportunities by proactively initiating outbound calls to senior level management and probing prospects to determine needs. Utilizes and manages prospect information with a comprehensive customer relationship management system. Optimizes productivity and follow through on all leads in a timely manner Researches prospective industries and companies to assess their suitability for our solutions. As a team member, coordinates sales activities, business initiatives, and integrates sales processes across the company within the allocated regions to meet/exceed monthly minimum KPI’s (Key Performance Indicators) and levels of sales production. Provides representation at high-stakes meetings with prospects, clients, and technology/channel partners. Builds relationships with different business partners that can assist in opening and generating potential leads. Assists in developing and driving brand identity and recognition in the allocated territory. Provides accurate and timely forecast’s using the appropriate sales tools and processes. Manages and maintains all relevant information about customers, prospects, campaigns, and leads within our CRM platform. Actively attends industry related tradeshows, events, meeting and on-site demo’s while representing the firm and your team with integrity. Facilitates feedback to different areas of Mortgage Cadence regarding client needs, operational needs, business opportunities, and marketing/sales programs. Works closely with Product & Services Marketing: channel feedback on product features and functions, trends, program needs, customer outreach programs and events. Works meticulously with our CRM and keeps an accounting of all sales activities.
PayFac Product Program Manager
Details: Job ID: 3620Position Description: GENERAL FUNCTION: Manages the most complex, profitable or troubled products in order to organize sales, growth, penetration, and profitability. Develops long-term product plans, focusing on customers, competition, profitability, product life cycle, and service considerations. Works closely with Marketing, Sales, Account Management, relevant department heads, and their staff in developing enhancements, new product concepts, and preparing initial designs. Coordinates the activities of all corporate areas necessary to bring the product to market, develops financial operating plans, projects profit and loss, and is charged with achieving annual sales objectives for assigned products or areas. DUTIES & RESPONSIBILITIES:* Monitor industry trends related to MPS products, including reading industry periodicals, web sites and other means necessary to be an industry expert.* Develop relationships with key customers and internal sales organizations, ensuring that MPS products are competitive and that quality service is being provided.* Maintain key relationship with vendor representatives. Responsible for keeping current on various MasterCard, Visa and/or network rules and regulations.* Research competitor practices and pricing to ensure that MPS products are competitive in features and pricing.* Develop and maintain product descriptions that describe each product offering, including how the products work from start to finish. Where appropriate, include flowcharts in the product description document.* Establish annual goals and objectives for each product and develop management reports to track progress on a monthly basis.* Develop the components of and recommends the pricing guidelines for MPS products. Assist Sales in pricing proposals.* Assist Finance with the development of annual budgets for MPS products and manage the overall P&L of the product line to ensure that revenue and margin targets are being met and expenses are within budget.* Work with internal departments on issues related to development, implementation, and ongoing servicing.* Develop training materials and aids. Coordinate training sessions for MPS sales representatives. Accompany MPS sales representatives on client/prospect sales calls.* Develop and maintain industry and vendor contacts.SUPERVISORY RESPONSIBILITIES:Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.Vantiv is an EEO/AA Employer.Position Requirements:MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:* Bachelor's degree.* Seven (7) or more years relevant industry and management experience.* Understanding of product features benefits pricing, positioning, design and advertising.* Well developed communication, organization, and analytical skills.* Proficiency in Excel, Word, and PowerPoint.
ISV Product Program Manager
Details: Job ID: 3619Position Description: GENERAL FUNCTION: Manages the most complex, profitable or troubled products in order to organize sales, growth, penetration, and profitability. Develops long-term product plans, focusing on customers, competition, profitability, product life cycle, and service considerations. Works closely with Marketing, Sales, Account Management, relevant department heads, and their staff in developing enhancements, new product concepts, and preparing initial designs. Coordinates the activities of all corporate areas necessary to bring the product to market, develops financial operating plans, projects profit and loss, and is charged with achieving annual sales objectives for assigned products or areas. DUTIES & RESPONSIBILITIES:* Monitor industry trends related to MPS products, including reading industry periodicals, web sites and other means necessary to be an industry expert.* Develop relationships with key customers and internal sales organizations, ensuring that MPS products are competitive and that quality service is being provided.* Maintain key relationship with vendor representatives. Responsible for keeping current on various MasterCard, Visa and/or network rules and regulations.* Research competitor practices and pricing to ensure that MPS products are competitive in features and pricing.* Develop and maintain product descriptions that describe each product offering, including how the products work from start to finish. Where appropriate, include flowcharts in the product description document.* Establish annual goals and objectives for each product and develop management reports to track progress on a monthly basis.* Develop the components of and recommends the pricing guidelines for MPS products. Assist Sales in pricing proposals.* Assist Finance with the development of annual budgets for MPS products and manage the overall P&L of the product line to ensure that revenue and margin targets are being met and expenses are within budget.* Work with internal departments on issues related to development, implementation, and ongoing servicing.* Develop training materials and aids. Coordinate training sessions for MPS sales representatives. Accompany MPS sales representatives on client/prospect sales calls.* Develop and maintain industry and vendor contacts.SUPERVISORY RESPONSIBILITIES:Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.Vantiv is an EEO/AA Employer.Position Requirements:MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:* Bachelor's degree.* Seven (7) or more years relevant industry and management experience.* Understanding of product features benefits pricing, positioning, design and advertising.* Well developed communication, organization, and analytical skills.* Proficiency in Excel, Word, and PowerPoint.
