Customer Support Representative
Details: You: Are extremely detail oriented Have great time management skills Are a great communicator - verbally and in writing Are a driven person with a passion to succeed Are a great teammate - helpful and collaborative Requirements: Minimum Education - College Diploma High level commitment to exceptional customer service and relationship building Strong written and verbal communication skills Strong organizational and interpersonal skills required Experience in customer service strongly preferred Experience in IT industry an asset Ability to work in a very fast-paced sales environment Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
Reconciliation Analyst (305935-763)
Details: The Reconciliation Analyst is responsible for identifying, researching and resolving membership discrepancies and associated rejected prescription drug events (PDEs) between the Health Plan and the Centers for Medicare and Medicaid Services (CMS). The primary focus of this position will be to research discrepancies and make corrections within Health Plan’s membership systems so that the plan and CMS systems are in sync. The Reconciliation analyst will work with internal staff, CMS, and intermediaries such as Reed & Associates to resolve membership discrepancies and rejected prescription drug events. Responsibilities: Identifying appropriate reconciliation process to resolve data discrepancy and collection appropriate data to submit and resolve discrepancy. Analyzing internal plan enrollment data and submissions to CMS against membership data received from CMS. Ensure all re-submissions are accepted and processed accurately. Analyzing data for discrepancy root cause and compiling ad hoc reports using MS Access or Excel. Follow desktop procedures to update the Health Plan’s membership system or changes to CMS’ membership system where appropriate. And all other duties assigned by manager or supervisor.
Customer Care Representatives Job
Details: Our Customer Care Representatives are energetic, reliable, and professional self starters who care for our diverse group of customers by taking a wide range of inbound calls to resolve inquiries and educate the customer regarding their credit accounts. As a critical and essential part of their jobs, representatives must upsale to our eligible customers different product offerings. They are required to meet an established monthly goal based on percentage of sales, productivity and call quality. In addition, our representatives:* Update and document account information and records* Follow established guidelines for quality and productivity* Authorize/decline purchases based on the customer¿s financial profile.* Open new credit card accounts for eligible customers* In effort to create loyal customer relationships, our representatives must display enthusiasm and dedication to each call while meeting customers needs in an appropriate manner of time.Qualifications* Ability to work in a fast paced environment where changes to procedures are common Proficient in MS Windows/Outlook* Good verbal communications skills* Ability to multi-task and prioritize while speaking with customers* Basic reading and math skills* Good organizational skills* Proven decision making ability* Ability to input and interpret data* This is a call center position. It is imperative that you be comfortable sitting for most of an 8 hour shift.SCHEDULE REQUIREMENT: Weekly hours 40 and available Sunday-Saturday. Evening and some weekend hours required.****Alliance Data pays an additional $1 per hour Shift Differential for any hours worked after 5PM weekly and any hours worked on the weekend. (*Minimum of 30 minutes must be worked during these times to receive Shift Differential.)Compensation and BenefitsAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Conditions of EmploymentAll job offers are contingent upon successful completion of a background check.About Our TeamAs part of the Alliance Data team, you'll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where you'll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, you'll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform.About UsAlliance Data® (NYSE: ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon®, a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, www.alliancedata.com, or follow us on Twitter via @AllianceData.
Patient Resource Representative- 7:30am-4pm
Details: Is the initial contact for patients entering the Main Line Health System through various portals within the organization.� Acts as ambassadors for customer service, service recovery and follow through for patient satisfaction.� Is responsible for accurate data input ensuring all financial and regulatory requirements are met.Education:�High School diploma preferred.Experience:Minimum of two year�s registration experience in a medical setting is preferred.� Knowledge of personal computer and relevant software applications is required. Demonstrated experience with Microsoft Office (Outlook, Word, Power Point, and Excel)Two years working in customer service is required.�Knowledge of medical terminology preferred.�Knowledge of insurance and third party reimbursement preferred.�Excellent customer service skills and computer skills required.Must be able to prioritize daily tasks and to work independently.�Good conflict management and time management skill preferred.�Ability to understand, interprets, evaluate and resolve basic customer service issues. Knows when to ask for assistance from management.Entity Bryn Mawr HospitalDepartment Outpatient RegistrationShift� 7:30AM-4:00PMWeekend RequirementsSalary Grade 204
Office Manager (Main Line Surgeons - Lankenau Medical Center)
Details: Responsible for overseeing day-to-day operations in a medical office, including, but not limited to staffing, scheduling, billing, patient care and other management issues.Medical practice skills acquired through 5 years of medical practice experience. Medical practice management experience acquired through a minimum of 2-3 years of previous management experience or minimum of 10 years of medical practice experience with full knowledge of all front office procedures.General knowledge of 3rd party insurance plans, (PPOs, HMOs, and Fee-for-Service) and the managed care environment.Entity Main Line HealthCareDepartment Main Line Surgeons AdminShiftWeekend RequirementsSalary Grade 108
Licensed Insurance Customer Service Representative
Details: Primary FunctionThe Licensed Insurance Customer Service Representative will confer with customers by telephone to provide information about their insurance policy. Essential Responsibilities• Take phone endorsements, payment, reinstatements and also process new business applications. • Balance workload priorities to ensure successful execution. • Keep records of customer interaction and transactions, documenting details of inquire complaints and comments, as well as actions taken. • Resolve customer’s service or billing complaints.• Cross-sell insurance products • Checks to ensure that appropriate changes have been made to resolve customer problems. • Must be able to write correspondences and effectively present information in one-on-one and small group situations.
Customer Service Representative, Internet Travel - Sales
Details: Primary Function To assist sales agents with all aspects of client travel. Essential Responsibilities:Process client files upon agents collection of payment. Create file, mail out initial travel folder to client, collect final payment, complete scripting in Apollo, send documents to client. Work with clients to answer questions. Quality control reservation - compare vendor confirmation to AAA itinerary issued, review res card/activities for accuracy. Assist with & complete online check-in for cruises, tours, WDW Maintain brochure supply by placing orders with vendors and completing mailing requests. Disney Reservations - arrange dining, fireworks, special event and activities for clients. Order TouringPlans at time of reservation. Communicate with agent (via clientbase) and contact agent if info missing. Modify reservation in absence of booking agent, update Apollo PNR and res card accordingly. Attend and complete ongoing vendor, product and destination training.
Universal Branch Support Rep - PT
Details: As a Universal Branch Support Representative, your primary responsibility is to make clients feel welcome to conduct business with First Commonwealth and represent the bank in a prompt, positive, professional, precise and personal manner. You will be responsible for developing sales leads by focusing on connecting with and identifying clients’ individual service and product needs. This includes referring clients to other sales staff to further Profile, Counsel, and Advance the sales. Universal Branch Support Representatives are required to maintain a current knowledge of First Commonwealth products and services to promote the ability to connect with and refer products to clients.Each day, you will perform a variety of tasks to support the consumer services function of Community Offices in the assigned area, including:• responding to inquiries or requests for information • performing teller transactions• opening and servicing deposit accounts• completing all aspects of consumer loans from application through closing • achieving personal goals for referrals and booked business along with supporting similar office level goalsUniversal Branch Support Representatives provide guidance and on-the-job training to other office team members. Universal Branch Support Representatives must also be able to multi-task, have a supportive team perspective and a solid background in the different products and offices.
Teller Services Rep II
Details: As a Teller Services Representative II your primary responsibility is to make clients feel welcome to conduct business with First Commonwealth and represent the bank in a prompt, positive, professional, precise and personal manner. You will be responsible for developing sales leads by focusing on connecting with and identifying clients’ individual service and product needs. This includes referring clients to other sales staff to further Profile, Counsel, and Advance the sales. Teller Services Representative II (s) are required to maintain a current knowledge of First Commonwealth products and services to promote the ability to connect with and refer products to clients.Each day, you will service clients’ banking needs by processing a variety of banking transactions, including:• Accepting cash/checks for deposit, verifying amounts, endorsements and negotiability• Cashing checks/withdrawals, while complying with assigned limits, and bank policies and procedures• Processing payments for various loans, consignment items, and utilities• Collecting fees as appropriate to generate income• Addressing Client Service issues and/or referring clients to the appropriate staff memberTeller Services Representative II (s) balance a teller window daily, reconcile out of balance conditions, and report all teller differences to the Teller Services Supervisor.Teller Services Representative II (s) provide guidance to Teller Services Representative I (s).
Ancillary Services Specialist
Details: BASIC FUNCTION:This position is responsible for the management of key HCSC vendors and business relationships that are the responsibility of the Enterprise Health Care Management (EHCM) division. Specific functions include; implementation of EHCM strategies supported by vendors, coordination with internal areas and vendors to ensure vendor is meeting business expectations and contractual obligations, contracting and renewal, vendor selection and on-going evaluation, invoice validation, and support the development and implementation of operational processes that support vendor interaction with HCSC.
Events Coordinator
Details: HealthCare Partners, IPA andHealthCare Partners, Management Services Organization HealthCare Partners, Management Services Organization (HCP), a leading medical management company is seeking an Events Coordinator to join our marketing team! Qualified applicants will have experience at least 2 years experience working with volunteers, preferably seniors, 12 months experience planning special events and experience coordinating schedules. Must be able to prepare monthly activity reports and communicate effectively in writing and orally. Must be able to engage and facilitate individuals and groups. Recent marketing graduates encouraged to apply. A bachelor degree is preferred but a combination of education and experience may substitute for a college degree. Reliable transportation and valid NYS driver's license necessary.Typical Duties: Develop and coordinate activities for senior population, organize monthly chapter meetings and events, host monthly meetings, develop and facility senior clubs, create training programs, develop and maintain record keeping processes, develop and maintain volunteer programs, participate in department sales functions, special events, and marketing events. Education: A bachelor degree is preferred. A combination of education and experience may substitute for a college degree.Experience: Experience working with or leading events.HealthCare Partners, Management Services Organization (HCP) offers a competitive salary, company paid employee benefits, and is very close walking distance from the LIRR and public transportation. Join us in our new offices. HCP may be your link to a new career path.TO SUMBIT YOUR RESUME::E-mail through CareerBuilder your cover letter, resume with salary requirements, and the position/job title of interest. Resume reviews begin immediately and may conclude without notice. EOE
Business Advocate (RR)
Details: Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles. The Business Advocate will be responsible for the growth and retention of a base of business customer class customers. The position will focus on upselling accounts by adding new services and features, renewing customer contracts, and reducing customer churn by employing competitive defense and save strategies. **BASE+COMMISSION***Exceed Sales Quota of $400.00 by upselling the existing Windstream customer base*Retain customers through competitive defense and counter-proposal*Renew contracts with existing customers.*Retain Lines and Revenue*Build a funnel of proposal activity with base.*Provide forecasts for estimating monthly performance for increased revenue, number of account renewals, and other sales performance targets.*Use tools such as DCRIS/CAMS, RIO, SAT, ICareMSS for successful management of job scope.*Handle inbound call volume as specified by daily objectives*Research and confirm existing account information, including quantity of services.*Act as one call resolution for all calls handled*Identify opportunities for upsell by consulting with customers on their use of products and services.*Enter data into the sales system to properly complete orders and report sales activities.*Execute on timely marketing promotions developed to upsell the current customer base.*Train and become acquainted with all products and services to better consult with customers.*Other duties assigned by management.
Staff Assistant-Customer Svc
Details: Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles. Staff Assistant – Service CenterJob Description:Staff Assistant is responsible for administrative tasks, special event logistics, and some reception duties. This position must coordinate these functions between different departments within the location.Essential Job Functions: •Maintain accurate records, complete all related purchases, expense statements, and invoices•Assist in supporting all departments as necessary, perform administrative duties in all areas in each department with accuracy, completeness, and timeliness.•Greet, screen, and direct customers and vendor walk-ins. Address employee front desk inquiries and requests.•Maintain, inventory, and order office supplies and equipment•Coordinate food/refreshments, location, and equipment for special events•Format and distribute reports, bulletins, wall postings, and other documents•Complete invoice and expense reports in a timely manner•Create and maintain badge access and other employee information specific to the location•Other duties as assigned
Call Center Representative
Details: Do you believe in providing exceptional service? Do you love working with people? Are you passionate about working in a team environment? Do you take ownership to deliver the best? If you answered yes to these questions, then Western Federal Credit Union is the place for you! Western has an opening for a Call Center Representative to provide exceptional member service to members via phone at our Concord Call Center. Must be available to work weekends. Responsibilities of this position include: Answering member questions via phone Providing account information and handling disbursements, withdrawals, transfers, and data changes Offering alternative products and services Processing check orders, stop payments, EFT disputes, account maintenance, transfers, check and statement copies, or other account needs
Customer Service Rep Bi-lingual
Details: Full Time Customer Service Rep, Bilingual in Spanish Preferred Daily servicing of customers, sales of products & services, loans & repayments, cash handling, collections, maintenance of detailed paperwork, opening and closing of center. 36-40 hours a week with center hours being M-W: 9-6, Th-F:9-7, Sat:9-2. Closed on Sundays. Advance America is the number one payday lending company and offers excellent advancement opportunities. We are looking for a highly motivated career-minded individual with long-term goals, an up-beat personality and a competitive spirit.
Customer Service Rep and Asst Manager
Details: Job Summary: Provide exceptional customer service and assist the Center Manager in the daily operations which include but are not limited to: collecting, data entry, marketing, sales of alternative products, cash handling, and contributing to the success of the center. Job Responsibilities: Customer Service – Provide exceptional service and support to customers. Team relationships- Relates well to all levels of employees and management and is able to build appropriate and effective relationships. Data Entry – Complete transactions accurately and in a timely manner on both new and existing accounts. Account Maintenance –Ensure all required documentation is included in each customer’s file. Information must be accurate and complete. Customer Privacy- Ensure integrity of all customer files/documentation information. Sales – Recommend and sell products and services to meet customer’s needs. Product Knowledge – Understand the features and benefits of the new and current products so you can assist with the company’s marketing and sales initiatives. Inventory Control – Maintaining control of all current products (i.e. Prepaid Visa’s, Money Orders, Checks). Collections - Assist with collecting Past Due, NSF, and Write Offs. Phone Etiquette – Handle all incoming and outgoing calls in a professional, customer-oriented manner. Cash Handling – Maintain accurate cash controls while performing daily balance customer transactions.. Loss Prevention – Adhering to all company policy, procedures, and directives to ensure the safety of customers and employees. Center Appearance Maintain clean and organized center; Housekeeping duties include but not limited to vacuuming, sweeping, dusting, cleaning windows, bathroom upkeep, etc. Local Travel - Assist with marketing, staffing, and bank transaction responsibilities within the division. Oversee center operations when management is not present; which will involve opening and closing procedures. Ensure all Federal, State and Local laws are being followed. Adhere to all company policies and procedures. Adhere to all safety regulations. Adhere to all points of the Creed. Our Creed: Respect Your Customers: Treat them with dignity and courtesy at all times. Respect Your Associates: Treat them as you would like to be treated. Respect Yourself: Work hard and use good ethical judgment in everything you do. Respect the Law: It is there to protect us and our Customers.
