Application Analyst II - Ancillary
Details: Job Summary:Implements, upgrades and supports application systems. Assures that all systems are fully tested before implementation into production. Troubleshoots and resolves reported system and application problems in the test and production environments. Documents and describes process and procedures relating to current and future systems environments. Trains and educates users on system functionality and capability.Obtain and maintain Epic certification in assigned application module (s). Essential Duties:Provides Level 2 and 3 support for day-to-day production issues, maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures.Provides leadership and support to a super-user groups.Supports standardization of documentation and the integration of applicable standards and practices.Evaluates IT application updates and revisions and may participate in testing. Provides support for applications and coordinates with the appropriate teams.Coordinates planning for installations of maintenance releases withApplication Solution Architect, Application Developers, and Technical Analysts.Provides documentation and delivery of training on assigned applicationsInteracts with business teams to develop application requirements and deployment plansParticipates in coordinating installation of application changes.Installs maintenance/patches and software upgrades.Ensures new installations will integrate with the current application and data technical environmentAdditional tasks/responsibilities as defined.Completes assigned tasks as per defined project scope, timelines, and budgets for implementations. Works to prescribed methodologies for all project implementations. May work on multiple implementations at any given time.Participates in coordinating the transition from implementation to production and application support.Develops reports, scripts and forms according to required specificationsDocuments business and system processes and procedures through the use of industry standard process flow and flow charting techniques.Provides documentation on the application systems environment.Develops application back-up and recovery procedures.Participates in the development with Vendors and the MBO's of detailed interface and program specifications.May require on-call coverage responsibilities
Cerner Application Analyst II - RadNet - Any CHI MBO
Details: This position can be located at the National IT Center in Englewood, CO, or at any of the following MBOs:Des Moines, IATacoma, WALexington, KYLouisville, KYLittle Rock, ARChattanooga, TNReading, PANebraska City, NELincoln, NEGrand Island, NEKearney, NE Job Summary:Implements, upgrades and supports RadNet application systems. Assures that all RadNet systems are fully tested before implementation into production. Troubleshoots and resolves reported system and application problems in the test and production environments. Documents and describes process and procedures relating to current and future systems environments. Trains and educates users on RadNet system functionality and capability. Essential Duties:Provides Level 2 and 3 support for day-to-day RadNet production issues, maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures . Provides leadership and support to a RadNet super-user groups. Supports standardization of documentation and the integration of applicable standards and practices. Evaluates IT application updates and revisions and may participate in testing. Provides support for applications and coordinates with the appropriate teams. Coordinates planning for installations of RadNet maintenance releases with Application Solution Architect, Application Developers, and Technical Analysts. Provides documentation and delivery of training on RadNet Interacts with business teams to develop application requirements and deployment plans Participates in coordinating installation of RadNet application changes. Installs maintenance/patches and software upgrades. Ensures new installations will integrate with the current application and data technical environment Additional tasks/responsibilities as defined. Completes assigned tasks as per defined project scope, timelines, and budgets for implementations. Works to prescribed methodologies for all project implementations. May work on multiple implementations at any given time. Participates in coordinating the transition from implementation to production and application support. Develops reports, scripts and forms according to required specifications Documents business and system processes and procedures through the use of industry standard process flow and flow charting techniques. Provides documentation on the application systems environment. Develops RadNet application back-up and recovery procedures. Participates in the development with Vendors and the MBO's of detailed interface and program specifications. May require on-call coverage responsibilities
Sr Telephony Architect
Details: 1. Responsible for providing architecture guidance, strategy and roadmap for CTI platform for voice, chat, and email 2. Provide guidance for better service center experience through best practices, right technology platforms, and better integration with existing tools 3. Manages the CTI development team. Defines work group goals for CTI development team and establishes priorities and staff performance expectations.4. Responsible for developing CTI integration components with Salesforce.com, IVR, and other applications5. Responsible for support of Avaya IC application platform supporting multiple contact centers. Responsible for working with the business and other IT stakeholders, and management reporting.6. Optimize the technical performance of an infrastructure development environment, including network, database, and application server performance.7. Approves design, technical, or operational specifications developed by subordinates. Ensures that the final work product of subordinates meets all quality standards.8. Responsible for conducting periodic performance reviews for staff, including professional development plans and goals.9. Coordinates work across multiple work teams; develops, updates, and implements contingencies for multiple teams to meet changing project or service needs. Anticipates changing resource needs and takes action to meet expectations on time and within budget.10. Develop procedures that ensure infrastructure components are consistent with each other and are executable.11. Other duties as assigned.*CB What else can we tell you? Our new facility in Windsor, CT is one of the largest office developments built in the Greater Hartford Area. The site is centrally located, has good highway access and plenty of room for on-site parking. In addition, there is a full-service cafeteria, an on-site fitness facility, and much more. The site is a smoke-free environment and business casual attire is currently the standard.In addition to a competitive salary and bonus plan, we offer:• Medical and dental coverage for employees, their spouses, children and domestic partners.• 401K Savings Plan with a dollar for dollar match for the first 6% of eligible pay, multiple investment options, and immediate eligibility and vesting after 4 years.• Paid Time Off (PTO) bank of days for employees to use for any reason; 20 days in first full year of employment, 23 days beginning in the fifth year of employment.• Health and dependent care spending accounts available. Company provided life insurance for employees; may purchase additional for self, spouses and children.• Company holidays based on the NYSE calendar, jury duty, military leave, bereavement and community service time.• Opportunities for professional growth and much more!ING is an equal opportunity employer and we are committed to maintaining a diverse workforce. In addition, ING's diversity accolades include the 2008 Catalyst Award, Best Places to work for LGBT Equality since 2006, and 2006 Hispanic Magazine's 'Hispanic Corporate 100: One hundred companies providing the most opportunities for Hispanics.'Job sites have been another target for scammers. You should know:• ING will never ask you to pay a fee to become employed. We also provide all equipment to perform your job.• ING employees are then provided a password-protected site to provide personal information after they begin employment.• All of our jobs can be viewed at our career web site at http://www.ing-usa.com/us/aboutING/careers/index.htm.If you feel that you’ve been a victim of fraud, contact:• Your local law enforcement officials.• The Federal Trade Commission. (http://www.ftc.gov/bcp/consumer.shtm).• The web site with the job posting in question.
Mortgage Loan Underwriter - Part Time (evening shift) and Full Time (day shift) Temp Opportunities
Details: Position: Mortgage Loan Underwriter Category: Lending Shift: Various Shifts Open Date: 5/10/2013 Expire Date: 6/9/2013 Date First Posted: 5/10/2013 11:00:13 AM Growing financial institution on Long Island is seeking an experienced temporary Mortgage Underwriter for a 90-day assignment. The Mortgage Loan Underwriter's primary responsibility is to underwrite loans in accordance with FNMA guidelines. - Interpret federal tax returns (personal and business) along with analyzing the various means that income is reported (pay stubs, award letters, 1099 forms, etc.)- Underwrite mortgages according to NEFCU's policies and procedures and Fannie Mae guidelines by keeping abreast with industry related changes.- Review, analyze and evaluate title reports, flood certifications and appraisals.- Ability to recognize system problems with files and develop creative methods to find ways to meet member's borrowing needs by taking pro-active steps in resolving correcting situations or elevating to the proper individuals.
Title Assistant
Details: First American Title Insurance Company's Montgomery, AL location currently has an opening for a Title Assistant.Job summary:Performs clerical tasks to support timely escrow closings and title recordings. Conducts title research to compile chain of title. Creates title files and prepares endorsements and supplemental documents. Investigates and interprets tax records in order to determine tax liability. Creates title files, documenting all research. Provides customer service to customers and field escrow offices.• Interprets and acts on instructions from customers and title officers.• Searches title plant records compiling chain of title.• Uses research to create and maintain files, records and reports.• Audits calculations and legal documents for accuracy.• Communicates recording information and prepares legal property documents such as endorsements and supplementals.• Examines and interprets tax and assessment reports, follows title practice regarding the issuance of title commitments, policies, endorsements and guarantees, and property price endorsements.• Communicates professionally with all customers.
Title Coordinator
Details: - Manage fax queue (s)/incomingcorrespondence•Facilitation of customer requests via e-mail, fax, telephone etc•Manage a variety of inventory reports•Update existing inventory in wintrack andor client systems every 10 days with status•Maintaining and developingclient/attorney-closing relationships•Track foreclosure sale deeds•Determine disposition of interestsaffecting title•Escalate complex title issues tosupervisor as needed•Evaluate and process files for Indemnitysituations•Coordination and confirmation of titleclearance with title provider•Various duties delegated by RegionalManager.
Teller III - Coral Gables
Details: • Process customers’ cash, check paying and deposit transactions while adhering to branch operations and security policies and procedures. • Maintain a cash drawer within Bank policies. • Research and resolve cash differences, during the end-of-day balancing process, in order to accurately balance cash drawer in accordance with branch policies and avoid losses to the Bank. • Follow Bank polices and procedures, as well as legal and regulatory requirements, including security and audit procedures, completion of Currency Transaction Reports. • Responsible for ensuring individual actions do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor. • Complete tasks as assigned by supervisor which may include general ledger research, opening or closing the branch, generation of repeating reports, completion of branch logs, etc. • Should be able to structure his/her tasks and manage time effectively. Proven ability to prioritize. • Respond to customer problems or inquires by resolving his/her needs within branch operation policies or by referring the customer to the appropriate source. Takes ownership and follows through to completion. • Learns and provides accurate information regarding Bank products and services. • Refers cross-sell opportunities and new customer to appropriate branch team member. • Participates in any special tactics or sales activity being promoted by the branch. • Provide quality customer service to all current and prospective customers as measured by bank service standards. • May be asked to train and provide assistance to less experienced branch team members. • Is cross-trained with the ability to act as Sales/Service Associate. • Is a team player and support other members of the Bank as needed. • Cooperates with superiors, peers to accomplish team and Bank goals. • Other duties as required. • To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.
Senior Teller - Shepherd St.
Details: • Process customers’ cash, check paying and deposit transactions while adhering to branch operations and security policies and procedures. • Maintain a cash drawer within Bank policies. • Research and resolve cash differences, during the end-of-day balancing process, in order to accurately balance cash drawer in accordance with branch policies and avoid losses to the Bank.• Follow Bank polices and procedures, as well as legal and regulatory requirements, including security and audit procedures, completion of Currency Transaction Reports.• Responsible for ensuring individual actions do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.• Complete tasks as assigned by supervisor which may include general ledger research, opening or closing the branch, generation of repeating reports, completion of branch logs, act as vault teller, etc.• May have approval authority.• Should be able to structure his/her tasks and manage time effectively. Proven ability to prioritize.• Respond to customer problems or inquires by resolving his/her needs within branch operation policies or by referring the customer to the appropriate source. Takes ownership and follows through to completion.• Learns and provides accurate information regarding Bank products and services.• Refers cross-sell opportunities and new customer to appropriate branch team member.• Participates in any special tactics or sales activity being promoted by the branch.• Provide quality customer service to all current and prospective customers as measured by bank service standards.• May be asked to train and provide assistance to less experienced branch team members.• Is cross-trained with the ability to act as Sales/Service Associate.• Is a team player and support other members of the Bank as needed.• Cooperates with superiors, peers to accomplish team and Bank goals.• Other duties as required.• To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.
Teller II - Houston - Shepherd
Details: •Process customers’ cash, check paying and deposit transactions while adhering to branch operations and security policies and procedures. • Maintain a cash drawer within Bank policies. •Research and resolve cash differences, during the end-of-day balancing process, in order to accurately balance cash drawer in accordance with branch policies and avoid losses to the Bank. • Follow Bank polices and procedures, as well as legal and regulatory requirements, including security and audit procedures, completion of Currency Transaction Reports. •Responsible for ensuring individual actions do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor. •Complete tasks as assigned by supervisor which may include general ledger research, opening or closing the branch, generation of repeating reports, completion of branch logs, etc. •Should be able to structure his/her tasks and manage time effectively. Proven ability to prioritize. •Respond to customer problems or inquires by resolving his/her needs within branch operation policies or by referring the customer to the appropriate source. Takes ownership and follows through to completion. •Learns and provides accurate information regarding Bank products and services. •Refers cross-sell opportunities and new customer to appropriate branch team member. •Participates in any special tactics or sales activity being promoted by the branch. •Provide quality customer service to all current and prospective customers as measured by bank service standards. • May be asked to train and provide assistance to less experienced branch team members. •Is cross-trained with the ability to act as Sales/Service Associate. •Is a team player and support other members of the Bank as needed. •Cooperates with superiors, peers to accomplish team and Bank goals. •Other duties as required. •To identify, evaluate, monitor and make any recommendation deemed necessary to their respective Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.
HRIS Assistant
Details: Overview:Masonite is one of the world’s leading manufacturers of interior doors and entry door systems. Throughout the company's 80 year history, Masonite has maintained its focus on leading-edge innovation, manufacturing excellence and superior customer service. Masonite is committed to delivering product and service innovations that will enhance beauty, functionality and architectural design to its customers around the world. Builders, remodelers, architects and homeowners rely on Masonite products to create homes of distinction.Responsibilities:Data entry and validation of EAFs - Employee Action Forms for all EE changes, new hires and terminationsWork with HRIS Analyst to continuously assess data accuracyWork with Field HR to ensure data integrity through proper and timely documentationRun standard reports for HR Managers as defined by HRIS Analyst and other HR mgmtCoordinate payroll cycle audits with Payroll staffUpdate and maintain HRIS process documentation as directed by HRIS Analyst
Registered Nurse Scheduler - EP Lab - Days
Details: Position Summary:Under the general supervision of the EP Lab Manager the EP Scheduler is responsible for the efficient booking and communication of daily EP schedule(s), ensuring that all pertinent information is available to facilitate the most efficient use of physician time and the EP block time and resources are maximized.
Administrative Director - Access Call Center
Details: Responsibilities:Oversight of Behavioral Health Call CenterREPORTS TO: Vice President Behavioral Health
Escrow Receptionist
Details: First American Title Insurance Company's Hickory Hills, IL location currently has an opening for an Escrow Receptionist who is highly organized and possesses a high level of professionalism.Job summary:Provide support to escrow office by answering phones, greeting customers, placing calls and other clerical duties to assist in completing escrow transactions.• Coordinate all incoming calls and mail• Monitor incoming faxes, packages, email• Coordinate and follow up with other departments• Set up files for upcoming closings and create/edit policies and refinance/purchase packages• Follow up on any missing information, update scheduler and workflow with all communication statuses• Ensure office is clean, organized and welcoming at all times• Create and maintain a customer friendly environment within the office• Accommodate closings• Run daily deposit list and scan checks• Process stop payment/reissue request including obtaining and scanning indemnity forms• Keep current on all required training• Communicate office supply inventory with Field Manager• Create FedEx Labels• Conduct refinance signings when needed• Assist and coordinate with Centralized services for processing
Summer Intern - HRIS
Details: Moody"s Investors Service is among the world"s most respected, widely utilized sources for credit ratings, research and risk analysis. In addition to our core ratings business, Moody"s publishes market-leading credit opinions, deal research and commentary that reach more than 3,000 institutions and 22,000 subscribers around the globe. • Support the Human Resources Information Systems team• The primary role of the intern will be to document our current business process• Assist with updating current documentation which will include training guides Resumes submitted in Microsoft Word format are preferred. Thank you for taking the time to express your interest in employment opportunities with Moody"s Investors Service.
Junior HRIS Analyst
Details: Imerys, world leader in mining industrial minerals, is hiring a Junior HRIS Analyst for our Roswell, GA office.Key Tasks and Responsibilities•Develops, maintains and generates all reports required for Human Resources, Compensation and Compliance reporting, including assisting HRIS users with ad hoc reporting•Manages all Regulatory and Compliance reporting requirements including AAPs, EEO-1 and Vets 100•Provides Finance groups with detailed analysis used for budgeting and accrual purposes•Coordinates and distributes the Annual Incentive Plan documents to participants•Manages multiple annual and quarterly incentive plan payouts•Manages annual merit and across-the-board salary increase processes•Backs up the HRIS Specialist on HRIS, reporting, recruitment and timekeeping systems•Manages and administers the Imerys NA Employee Stock Program•Participates in Salary Surveys•Assists with the development and review of job descriptions and maintains the Job Description Database•Supports the Compensation Manager on compensation related issues through research and analysis•Assists Compensation Manager with expatriate compensation and tax processes • Assists on projects as needed•Performs other related duties as assigned by ManagementSkills and Attributes
HRIS & Compensation Analyst
Details: The HRIS/Compensation Analyst will support Human Resources by providing research, analysis, reporting and administration in the areas of compensation, incentives, awards, compliance, and relocation. Key Tasks and Responsibilities•Develops, maintains and generates all reports required for Human Resources, Compensation and Compliance reporting, including assisting HRIS users with ad hoc reporting•Manages all Regulatory and Compliance reporting requirements including AAPs, EEO-1 and Vets 100•Develops and administers the domestic relocation policies •Provides Finance groups with detailed analysis used for budgeting and accrual purposes•Coordinates and distributes the Annual Incentive Plan documents to participants•Manages multiple annual and quarterly incentive plan payouts•Manages annual merit and across-the-board salary increase processes•Backs up the HRIS Specialist on HRIS, reporting, recruitment and timekeeping systems•Manages and administers the Imerys NA Employee Stock Program•Manages and administers the Spot Award and Service Award programs•Participates in Salary Surveys•Assists with the development and review of job descriptions and maintains the Job Description Database•Supports the Compensation Manager on compensation related issues through research and analysis•Assists Compensation Manager with expatriate compensation and tax processes • Assists on projects as needed•Performs other related duties as assigned by ManagementSkills and Attributes
Washington State University Facilities Operations Maintenance
Details: Washington State University Facilities Operations Maintenance Services Electronics Technician 2 Life Safety Starting Salary $3459.00 Performs journey-level work in layout, construction and installation of electronic and life safety equipment. Delivers and installs equipment, calibrate test equipment, construct electronic circuits and assemblies, punch block panels, or module or board swaps. Troubleshoots, and maintains all electronic controllers/components such as variable frequency drives, lighting control panels, campus voice notification, traffic signal controllers, campus clock network, and radio repeater system. Perform inspections, testing, and repairing the battery backup emergency and exit lighting. Assist in the inspection of fire extinguishers, fire alarm, suppression systems, and standpipes. Finalist(s) for this position will be subject to a pre-employment background check as a condition of employment. For required qualifications and to apply on-line, go to: www.wsujobs.com Application deadline is May 23, 2013. AA/EOE Source - Tri-City Herald
Supervisor, Customer Care Job
Details: Department: Customer Service/Member Services We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.PURPOSE:Time Warner Cable is seeking a motivational, friendly, results-driven individual to supervise and develop our call center customer care representatives. This individual will drive performance improvement through goal-setting, coaching and developmental feedback focused on resolving customer issues and transforming the call into a sales opportunity.Do you have an extraordinary ability to build goal-oriented teams? Can you work with those teams to attain continuous performance improvement? If so, join our team as a customer care supervisor.ESSENTIAL FUNCTIONS:Our goal is to provide a positive, consistent, comprehensive customer experience. To accomplish this, our Customer Care Supervisors must:- Build customer relationships, both internal and external- Work with team members to 'own every customer's experience to drive satisfaction and first contact resolution- Coach team members to ensure understanding and attainment of sales goals and objectives- Inbound Call Center Supervisor Work Activities- Ensure Customer Satisfaction - Internal and External- Work independently and in teams to ensure the success of Time Warner Cable- Drive messages and behaviors that align with the customer expectations and company goals- Create and implement incentives that motivate performance and positively impact morale- Recognize the exceptional results and efforts of team members- Develop and maintain a strong product and customer service knowledge base on a continuous basis via internal training opportunities, external sources, and self-education- Provide Billing and Technical Support- Support team members who work with customers who have questions about their bill, existing services or potential service enhancements and ensure that expectations have been met prior to ending the call- Develop team members to ensure they can provide basic technical support over the phone and if necessary schedule service calls to resolve customer issues- Ensure that team members are able to listen to customer concerns and diffuse frustration by providing options and solutions- Provide team members with the skills necessary to educate customers on how to solve similar billing and technical issues in order to prevent phone call in the future- Drive Value, Awareness and Sales- Increase share of market and share of wallet by supporting team members in successfully presenting customers with bundled service solutions that meet their long-term needs- Ensure that team members are aware of all goals and objectives, as well as what is necessary to achieve them- Assess individual/ team performance and trends to isolate opportunities for incremental results- Provide coaching and developmental feedback to all team members on a daily/weekly/monthly basisQUALIFICATIONS:- Proven performance improvement track record (call center or otherwise)- Sales experience (call center or otherwise)- Coaching and developmental feedback training and experience a plus- Excellent verbal and written communication skills- Proven problem solving, analytical and decision making skills- Ability to negotiate to the best outcome for the customer and company- Solid work experience, history and references- Experience in a fast paced work environment (call center or otherwise)- Ability to multi-task and prioritize- Ability to work in a windows environment and learn additional programs as needed- Customer service and/or marketing experience is a plusEDUCATION:- High school diploma- Associates or Bachelors degree are a plusCBTWC 05/09/2013FCC Unit_TWC: 6067Controlling Establishment ID: 00348 - Garfield Heights NEO PkwyMore on TWC:Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
Customer Care Job
Details: Department: Customer Service/Member Services Position Summary:Representative will listen and answer customer questions regarding cable, broadband & telephony service availability, installation, billing and programming in a friendly and professional manner. Inputting services and cross sell/up sell a full range of services in a prompt and professional manner so callers receive accurate information regarding the resolution of transactions.Essential Job Functions:- Responsible for answering and handling inbound calls in a fast-paced call center environment.- Actively listens, communicates clearly, concisely and assures customer understanding- Must exhibit conversational tone, rapport and express empathy and apologize when necessary to deliver a positive customer experience.- Must use Insight's call flow and scripting to Greet, Resolve billing and repair issues, sell Insight Products that customer doesn't currently subscribe to and Close call properly.- Must use Insight's troubleshooting software to accurately troubleshoot video repair issues to reduce truck rolls.- Must possess ability to navigate through multiple software and intranet sites to resolve customer issues and handle efficiently- Ensures positive customer experience resolving basic customer cable, digital, and telephony requests, inquiries and complaints, both verbally and in writing.- Exceed or maintain minimum department standards, i.e.: sales, monitoring, order entry, and adherence to schedule- Prepare work orders for requests after determining if field visit is required; assure appropriate follow-up procedures are followed- Accurately document and update records in billing system- Meet established standards within the first six months, i.e.: availability, monitoring requirements, sales goals, order entry and positive performance- Maintain adequate attendance and adherence to Company policies and procedures- Perform related duties as assigned or as the situation dictatesPreferred Qualifications:- Ability to retain detailed, or important, information and/or instruction- Excellent verbal and written communication skills with internal and external customers- Possesses strong organizational and time management skills- Possess a good command of the English language, including excellent enunciation, grammar- Willingness and enthusiasm to learn- Detail oriented with a background in problem solving skills and the ability to multi-task in a fast paced environment- Handling on average 60+ calls per day- Keyboarding and Computer Skills- Ability to adapt well to changeService and sale experience is a plusEducation/Experience:- High School Diploma or equivalent- Requires a minimum of 12 to 18 months Customer CBTWC 04/01/13FCC Unit_TWC: 11153Controlling Establishment ID: 00859 - Louisville 4701 CommerceMore on TWC:Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
CSR/Front Counter (Gorham, NH) Job
Details: Department: Customer Service/Member Services Time Warner Cable currently seeks a CSR/Front Counter Representative for our Gorham, NH location. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.DUTIES / RESPONSIBILITIES:Sell and retain TWC services. Handle all walk-in customers, taking payments, processing returned converters, trouble calls, pre-wire orders, explain customers cable bill, answer other service related questions. Accountable to the Front Counter Supervisor on all office procedures and business issues. May have some responsibility for reporting, billing, mail and other related tasks. This position will require travel to outer offices on an as needed basis.KNOWLEDGE / EXPERIENCE:A high school diploma or equivalent required. A minimum of one year business school training preferred. Prior customer service, office and sales experience preferred. Must be able to communicate and understand effectively with customer base. Knowledge of various office equipment and keyboard skills preferred.PHYSICAL REQUIREMENTS:This is primarily a sedentary position requiring the employee to either sit or stand for at least eight hours in a shift. Must be able to use the telephone and computer terminal in assisting customers as well as a variety of other equipment. Must be able to effectively listen, understand and communicate by telephone or in person. Must be able to work a variety of hours on any day in order to meet the department's scheduling and customer care needs, which may include over time. Must be able to lift 20lbs to move equipment. PRINCIPAL ACCOUNTABILITIES: - Follow Time Warner Cable's S3 sales and retention process in every customer interaction, maximizing sales and retention efforts.- Welcome customers to the Cable Store and learn customer needs.- Resolve customer concerns, including following up with a customer until the resolution process has been completed.- Must handle cash and payments efficiently and without errors.- Ensure customers are satisfied with the service they receive on every visit to the Cable Store.- Must learn to efficiently enter orders of all types, including installations, upgrades, reconnects, transfers, disconnects and downgrades.- Perform other functions such as correcting customer billing, keying seasonal accounts and researching customer questions.- May assist in training new customer service employees.- Maintain professional attitude and appearance at all times.- Keep supervisor informed of all activities.- May assist as needed in reporting and special project assignments.- May perform related duties as assigned or as become evident.CBTWC 05/09/13FCC Unit_TWC: 4270Controlling Establishment ID: 00099 - Conway EastmanMore on TWC:Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
