Mechanical Engineer
Details: This is a FANTASTIC opportunity to branch out and get to know how customers use products and help ensure they are in the design! ACP is looking for an Applications Engineer in our growing Columbus branch. With 3 offices in Ohio, we are expanding like never before. The Sales Engineer will focus on the technical promotion of the products represented by Air Control Products and will strive to have our products as basis of design in construction documents. This position will interface with consulting mechanical engineers, architects, building owners, facility managers, end users and other entities as deemed appropriate to achieve the basis of design.Responsibilities: Convey knowledge of products to consulting engineers, and others in a timely manner with efficiency, correctness and completeness Provide input/ideas for the promotion of our products Interface with Air Control Products Sales Manager to determine product promotion schedule or engineering office focus or to provide engineering office feedback For the reason of promotion and education, coordinate and schedule engineering appointments and training lunches Schedule appointments with engineering offices when a manufacturer’s representative visits; possibly attend dinner meeting during manufacturer visit Maintain a knowledge of the specifications written by the engineering offices Visit construction sites or owner facilities to facilitate solutions with our products or to resolve field challenges Attend weekly internal sales meeting and educate internal staff members with product knowledge Attend local, monthly ASHRAE Chapter meetings; maintain a presence in the local ASHRAE chapter Attend national yearly AHRI Product Convention (ASHRAE Winter Meeting) Be viewed as an expert in the industry for the products we represent Be the preferred business partner of the engineering community and other entities Ensure ACP products are included as basis of design in the construction documents Contribute to building a positive team spirit Create and support a safe work environment Other duties as assigned
ProE Designer
Details: Job Classification: Contract Mechanical Designer • Designs and documents complex fixtures, gages, molds, machines, and leads,Experience with materials and engineering basics. Follows product drawings, sketches, engineering ideas, and verbal instructions.• Experience in both AutoCAD 2011 and Pro/E Wildfire 5 is necessary.• Experience using Windchill PDMLink 9.1. The Senior Designer is required to communicate with R&D, Marketing, Manufacturing, Manufacturing Engineering and suppliers. The Senior Designer shall typically work independently and receive overall direction from technical management. Job Duties: Designs and drafts accurate scale layouts of parts, assemblies or devices. Develops prototypes, specifications and drawings for new products, components and medical device concepts. Develop verification/validation units for testing activities. Communicates directly with other departments to create or revise engineering/manufacturing documentation. Completes activities with independent actions and little direct supervision. The capacity to research and provide concepts, ideas and solutions to challenging medical device needs. Delivers complete device components and assemblies of functional medical devices for engineering review by independent means and under verbal instructions. Mentor drafters and less experienced designers. Join Aerotek, one of the leading providers of engineering and engineering support professionals in North America. Due to our growth, we''re constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across a number of different industries. We know it''s more than just your day-to-day responsibilities that can make or break a job. It''s the support you get. That''s the reason Aerotek offers a variety of benefits including medical, dental, optical, 401k, and many more. Don''t put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Pro-E CAD Drafter
Details: Job Classification: Contract This position will be part of a CAD group who needs a short-term Mechanical and Electrical CAD technician to convert 3D designs to 2D.- 2 year Degree in technical field (math, physics, engineering) or equivalent - Minimum 5 years of industrial drafting experience using ProE and Auto CAD. - Windchill a plus SPECIFIC KNOWLEDGE- Must be proficient in using Auto Cad and Pro Edesign software. - Must have a working knowledge of mechanical and electrical design Join Aerotek, one of the leading providers of engineering and engineering support professionals in North America. Due to our growth, we''re constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across a number of different industries. We know it''s more than just your day-to-day responsibilities that can make or break a job. It''s the support you get. That''s the reason Aerotek offers a variety of benefits including medical, dental, optical, 401k, and many more. Don''t put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Quality Engineer
Details: Job Classification: Contract Leads and executes validation projects in support of existing products/processes and propagations of new products. Project responsibilities will be focused on medium to large validation projects with process characterization and DOEs. Validation responsibilities include, but not limited to the following:- leading validation project planning- facilitating risk analysis- documenting & executing qualification protocols and reports- facilitating change validation- supporting raw materials qualifications- supporting/executing DOEs and process characterization studies- developing validation training modulesThis Validation / Quality Engineer will also support streamlining and standardizing the Quality System globally, which includes FMEA, change management, links between validation documents, and revalidation, to align with the companies compliance plan. This QE will also provide validation training to Operations, QA, CIM, IM and MTC personnel. Join Aerotek, one of the leading providers of engineering and engineering support professionals in North America. Due to our growth, we''re constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across a number of different industries. We know it''s more than just your day-to-day responsibilities that can make or break a job. It''s the support you get. That''s the reason Aerotek offers a variety of benefits including medical, dental, optical, 401k, and many more. Don''t put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Medical Front Office - Patient Care Coordinator
Details: Medical Front Office - Patient Care Coordinator needed for busy hearing health care office. Position is full time, 40 hours per week, to coordinate patient scheduling, reception and office duties, along with assisting in marketing and sales efforts. Experience in a medical setting preferred.
Front Line Team Leader
Details: ABOUT THE JOB To drive sales growth and sustained long-term profitability by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other store functions to:Secure an easy buying process from home to home and Understand and match customers needs and expectations now and in the futureYOUR ASSIGNMENT Your main tasks will include: Customers: My priority is to ensure our customers consistently enjoy a positive and successful shopping experience. I do this by: Keeping the entrance area and Smaland maintained in shape as new. Shoppping tools are effiecently equipped and effectively replenished at all times throughout the day. The loading area is efficiently equipped and effectively covered at all times throughout the day. Ensuring coworlers are available and ready to help by putting customers before work tasks. Empowering coworkers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible. Commercial Partner with Safety & security to ensure adherence to policies, procedures, and audits regarding Smaland, inventory integrety, safety, cash handling procedures, and internal audit standards. I analyze customer concerns within my areas to identify the root causes of issues which impact negatively on the service we offer to our customers. i use these insights to make future improvements. I actively seek and act on customer feedback in order to make continuous improvements to our service.People Assist the Front Line Manager to manage and lead the staff and activities of the Front Line department including recruitment, coaching, mentoring, training, scheduling and performance management utilizing IKEA values. I have an overview of the store action plan and understand how the Customer Relations action plan supports this. I am readily available to help and support colleagues when needed.Financial I contribute to the Customer Relations action plan and support the goals and targets given to me by my manager, which ensures the effective execution of our action plan. I have an overview of the store action plan and understand how the Customer Relation action plan supports this. I constantly monitor our performance against agreed goals, adapting and taking action when required.YOUR PROFILE Your knowledge, skills and experience include: Ability to prioritize and organize work and the work of others in order to make the most efficient use of the time available. Demonstrate proven leadership abilities. Knowledge and understanding of customer service standards, routines and best practices. Ability to plan staffing needs according to the customer flow. Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challengiong situations) Strong communication skills with the ability to adjust the style of communication to get the message to the receiver Previous nexperience with external service providers. Fluent in English (written and verbal skills) Good analytical skillsGROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
Part Time Sales Support Representative Stephenville TX (Stephenville)
Details: AT&T: So Much More of What You Work For Looking for an opportunity where you can put your energy and enthusiasm to work? Of course you are.How about a chance to learn, grow and advance with the number one wireless company in America?Even better.We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.Opportunity, Security - and Great People Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.•Start with the paycheck: We offer a competitive base pay.•Add a full benefits package for both full and part time team members, which includes medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services. •Round out your experience with paid training on the latest technologies and devices - today, tomorrow and for as long as you work with us•As you learn and succeed, you’ll be eligible for new opportunities and financial rewards•And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistanceJOB DESCRIPTION Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively. Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management. GENERAL DUTIESThe functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTION WHICH ARE NORMALLY REQUIRED:Customer Experience and Sales•Deliver AT&T’s “Our Retail Promise”•Welcome customers to our store, coordinate check-in process and customer flow •Function as a customer experience advocate•Assist with sales when needed•Work in a team environment to meet and exceed assigned goals Store Operations (*may or may not not be required in all locations)•Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies•Perform operational tasks to maintain audit-ready status in store at all times •Prepare bank deposits•Balance cash drawer•Process and prepare paperwork for recordkeeping and report generation•Assist with store merchandising MINIMUM REQUIREMENTS:•Perform the following with reasonable accommodation:o Work flexible hours (including evenings, weekends and holidays)o Stand for long periods of timeo Ability to lift up to 25 poundso Operate a personal computer, wireless equipment, copier and faxo Work in other locations as the needs of the business dictate what may be requiredo May be required to wear a uniform or company apparel as designated by management PREFERRED QUALIFICATIONS:•Associate Degree•1+ years of relevant work experience•Telecommunications industry knowledge•Excellent interpersonal, verbal and written communication skills and attention to detail•Strong working knowledge of computer systems/software and computerized billing•Strong customer service skills•Thorough research skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Retail Store Manager I Greensboro NC (Four Seasons)
Details: Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria. ROLES & RESPONSIBILITIES Customer Experience and Sales•Fully accountable for store implementation of The AT&T Retail Promise•Fully accountable for execution of sales, service and customer experience initiatives in store•Supervise store personnel to:o Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experienceo Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times o Consistently demonstrate excellent leadership and coaching skillso Create a work environment where motivated people can excel•Oversee Store floor experience - Act as Floor Generalo Own Customer Coordination,Welcome and Wait Time processo Support Team and assist with customer transactions•Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance•Perform role plays with personnel on a regular basis to demonstrate “what right looks like”•Facilitate weekly personnel training/educational sessions•Monitor the Customer FeedbackTool on a daily basis•Resolve or escalate appropriately any billing or service issues Employee Management and Development•Interview, hire and make necessary discipline decisions, including terminations, for store personnel •Inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion•Improve employee engagement throughout territory through appropriate behaviors and actions•Develop and execute individual development plans for store personnel•Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service •Conduct On The Spot (OTS) Coaching•Execute A & D process for direct reports•Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed•Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections•Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize•Ensure Fair Labor Standards Act (FLSA) compliance•Approve and communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Document and report concerns with sellers’ knowledge and/or behavior and provide additional coaching and/or discipline as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Act as Floor General - responsible for all activity in store at all times•On the sales floor the majority of the time to coach and develop personnel•Partner with Area Retail Sales Manager to review headcount forecast plan and staffing•Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches•Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis Merchandising•Accountable for adhering to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customer Compliance•Drive operational compliance of back office processes, procedures and policies•Ensure timely completion of required training to empower personnel to succeed•Implement, execute and inspect existing and new retail programs, tools and training•Execute monthly cost reviews of overtime, discounts, returns and credits•Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities. Other•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Required QualificationsTwo years sales/customer service experience in telecommunications or related industry One year management experience Excellent sales skills and demonstrated ability to meet or exceed performance standards Ability to motivate and lead direct reports Ability to work flexible hours, including evenings, weekends and holidays Ability to operate a personal computer, wireless equipment, copier and fax Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience in the telecommunications or related industry Effective communication, presentation and interpersonal skills Strong organizational skills with attention to detail Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredProvisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Store Manager I Olean NY
Details: Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria. ROLES & RESPONSIBILITIES Customer Experience and Sales•Fully accountable for store implementation of The AT&T Retail Promise•Fully accountable for execution of sales, service and customer experience initiatives in store•Supervise store personnel to:o Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experienceo Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times o Consistently demonstrate excellent leadership and coaching skillso Create a work environment where motivated people can excel•Oversee Store floor experience - Act as Floor Generalo Own Customer Coordination,Welcome and Wait Time processo Support Team and assist with customer transactions•Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance•Perform role plays with personnel on a regular basis to demonstrate “what right looks like”•Facilitate weekly personnel training/educational sessions•Monitor the Customer FeedbackTool on a daily basis•Resolve or escalate appropriately any billing or service issues Employee Management and Development•Interview, hire and make necessary discipline decisions, including terminations, for store personnel •Inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion•Improve employee engagement throughout territory through appropriate behaviors and actions•Develop and execute individual development plans for store personnel•Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service •Conduct On The Spot (OTS) Coaching•Execute A & D process for direct reports•Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed•Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections•Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize•Ensure Fair Labor Standards Act (FLSA) compliance•Approve and communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Document and report concerns with sellers’ knowledge and/or behavior and provide additional coaching and/or discipline as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Act as Floor General - responsible for all activity in store at all times•On the sales floor the majority of the time to coach and develop personnel•Partner with Area Retail Sales Manager to review headcount forecast plan and staffing•Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches•Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis Merchandising•Accountable for adhering to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customer Compliance•Drive operational compliance of back office processes, procedures and policies•Ensure timely completion of required training to empower personnel to succeed•Implement, execute and inspect existing and new retail programs, tools and training•Execute monthly cost reviews of overtime, discounts, returns and credits•Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities. Other•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Required QualificationsTwo years sales/customer service experience in telecommunications or related industry One year management experience Excellent sales skills and demonstrated ability to meet or exceed performance standards Ability to motivate and lead direct reports Ability to work flexible hours, including evenings, weekends and holidays Ability to operate a personal computer, wireless equipment, copier and fax Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience in the telecommunications or related industry Effective communication, presentation and interpersonal skills Strong organizational skills with attention to detail Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredProvisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Part Time Sales Support Representative Fort Worth TX (Camp Bowie Shopping Center)
Details: AT&T: So Much More of What You Work For Looking for an opportunity where you can put your energy and enthusiasm to work? Of course you are.How about a chance to learn, grow and advance with the number one wireless company in America?Even better.We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.Opportunity, Security - and Great People Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.•Start with the paycheck: We offer a competitive base pay.•Add a full benefits package for both full and part time team members, which includes medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services. •Round out your experience with paid training on the latest technologies and devices - today, tomorrow and for as long as you work with us•As you learn and succeed, you’ll be eligible for new opportunities and financial rewards•And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistanceJOB DESCRIPTION Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively. Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management. GENERAL DUTIESThe functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTION WHICH ARE NORMALLY REQUIRED:Customer Experience and Sales•Deliver AT&T’s “Our Retail Promise”•Welcome customers to our store, coordinate check-in process and customer flow •Function as a customer experience advocate•Assist with sales when needed•Work in a team environment to meet and exceed assigned goals Store Operations (*may or may not not be required in all locations)•Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies•Perform operational tasks to maintain audit-ready status in store at all times •Prepare bank deposits•Balance cash drawer•Process and prepare paperwork for recordkeeping and report generation•Assist with store merchandising MINIMUM REQUIREMENTS:•Perform the following with reasonable accommodation:o Work flexible hours (including evenings, weekends and holidays)o Stand for long periods of timeo Ability to lift up to 25 poundso Operate a personal computer, wireless equipment, copier and faxo Work in other locations as the needs of the business dictate what may be requiredo May be required to wear a uniform or company apparel as designated by management PREFERRED QUALIFICATIONS:•Associate Degree•1+ years of relevant work experience•Telecommunications industry knowledge•Excellent interpersonal, verbal and written communication skills and attention to detail•Strong working knowledge of computer systems/software and computerized billing•Strong customer service skills•Thorough research skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Assistant Retail Store Manager American Fork UT
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Senior IT Client Consultant Cust. Support Manager Milpitas CA
Details: Overall Purpose: This is a client facing, revenue generating Consultant with advance consulting experience. The primary purpose is to build and maintain strong client relationships in order to strategically align technology and service in support of client business goals and objectives, to ensure that the company is delivering true business value to its clients, and to effectively preserve and increase/improve the revenue stream. Key Roles and Responsibilities: Responsible for consistently servicing multiple, medium client contracts simultaneously, or a large, complex contract. Define, manage, and meet client expectations by identifying operational needs and provide solutions that drive customer satisfaction, optimize end user experience and maximize profitability. Manage the portfolio of projects needed to enable partners business initiatives including project definition, content, prioritization, execution, deliverables, tracking and or proposals. May renegotiate project terms to ensure projects success. Collaborate with internal technology partners to develop, articulate and drive business, operations and technology strategies which anticipate requirements and create significant competitive advantage. Develops methodologies and company policies for configuring, maintaining / upgrading, and testing an application suite and/or application development, including coding, testing, integrating, deploying and maintaining applications by applying diverse knowledge in areas of data analysis, data modeling, requirement analysis, rapid application development and design, and database development/design. Uses professional concepts to provide support for operational problems of a complex scope. Acts as a point of escalation to others for these issues. Ability to understand and analyze Client business processes. Lead business process discussions with clients, and recommends implementation of best practices using company products. Develops and delivers client-facing presentations with limited supervision. May lead complex client renewals and or cross sell with limited supervision; ongoing analysis of the competitive landscape to qualify. Education: Bachelor Degree or related experience preferred Experience: Typically 5-10 years IT experience. Should have a broad based experience in managing clients with Ariba, PeopleSoft, Oracle eBusiness Suite, Siebel, SAP, eCommerce, and Messaging platforms, and/or in depth experience with and knowledge of complex technical architectures that support mission critical applications like those mentioned above. Overview of the Position: The Client Support Manager (CSM) is a client facing position responsible for overseeing and managing the capture and resolution of production related issues or requests following the solution's operational acceptance. The CSM is responsible for managing troubleshooting efforts, changes and client communication for Cases opened against his/her portfolio of Clients. The CSM acts as a client advocate within AT&T to ensure the highest quality of service and rapid response to issues. The CSM works closely with the Client Executive (CX) and Client Technical Lead (CTL) to manage the Client requests to the contractually obligated support level. The CSM is able to identify and execute solutions to complex problems, possesses strong leadership abilities, and maintains a high degree of technical understanding of Client solutions and is able to deftly manage large enterprise solutions. Responsibilities:Respond to inbound phone, web, and email requests Facilitate troubleshooting sessions Provide regular status updates to Clients through phone, email, reporting and case activities Accurately convey complex technical concepts Open cases for newly reported issues Monitor for all cases opened against assigned Clients regardless of source Provide validation, verification and triage of cases Ensure accurate and timely assignment of cases Ensure accurate and regular updates to cases Submit change requests Ensure timely approval and execution of changes Provide follow up status reporting for changes Maintain customer interaction documentation and instructions Maintain accurate verification plans Maintain accurate contacts within AT&T systems Assist CTL in review and maintenance of the troubleshooting guides Provide on call support for issues escalated from the other AT&T support teams Manage AT&T actions within SLA requirements Provide regular standardized production issue status reportingThis position is located in Milpitas, CA. Required Qualifications:Working knowledge of ITIL principles & history of developing, deploying, and enforcing ITIL based policies and procedures. eCommerce experience. History of having supported an eCommerce solution (retail related is a plus). Service desk experience. History of having worked on T1 or T2 service desk. Able to multi-task in a very dynamic setting. Comfortable in a setting with developing yet immature structure. Working knowledge (proficiency) of typical enterprise class desktop applications including MS-Office- specifically Outlook, Excel, Word and Internet Browsers Experience developing and designing policy, processes and procedures Experience with large enterprise retail operations environments IT/Technology Project Management experience Project Management experience within a cross- organizational ecommerce environment Desired Qualifications:BS degree in IT or business related discipline 3+ years experience in IT account management, support or project management Experience handling customer or client escalations Working knowledge of typical enterprise ticketing systems such as Remedy, Service Now, HP Service Desk. Strong organization and time management skills Strong customer relationship skills Strong problem solving skills
AT&T Store Manager Floating Bennington VT
Details: Overall Purpose: Fills in for Store Manager when absences or vacancies occur. Working as a Floating Store Manager, you will be responsible for overseeing daily retail store operations including meeting sales performance and profitability criteria. You will coach and counsel store employees to ensure customer satisfaction, and complete reports associated with cash receipts and prices. You will also oversee store product inventory. Required Qualifications:Two years sales/customer service experience in telecommunications or related industry One year management experience Excellent sales skills and demonstrated ability to meet or exceed performance standards Ability to motivate and lead direct reports Ability to work flexible hours, including evenings, weekends and holidays Ability to operate a personal computer, wireless equipment, copier and faxAbility to work at multiple locations within district preferred Ability to clear a driver’s license check, background check and drug testThe successful candidate will be able to perform the following with or without reasonable accommodation:Ability to travel to multiple locations within a districtAbility to work flexible hours, including evenings, weekends and holidays Ability to operate a personal computer, wireless equipment, copier and fax Desired Qualifications:Three or more years sales/customer service experience in the telecommunications or related industry Previous management experience in the telecommunications or related industry Effective communication, presentation and interpersonal skills Strong organizational skills with attention to detail Familiarity with wireless terminology and AT&T Mobility systems preferred We offer: Competitive pay (base salary plus commission): Competitive base plus commission Excellent benefits (401k, tuition reimbursement, paid time off, medical/dental and more!)Top-notch on-going training on the latest technologyA fun, fast paced work environment
Full Time Sales Support Representative Brookfield WI (Brookfield N 124Th)
Details: AT&T: So Much More of What You Work For Looking for an opportunity where you can put your energy and enthusiasm to work? Of course you are.How about a chance to learn, grow and advance with the number one wireless company in America?Even better.We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.Opportunity, Security - and Great People Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.•Start with the paycheck: We offer a competitive base pay.•Add a full benefits package for both full and part time team members, which includes medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services. •Round out your experience with paid training on the latest technologies and devices - today, tomorrow and for as long as you work with us•As you learn and succeed, you’ll be eligible for new opportunities and financial rewards•And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistanceJOB DESCRIPTION Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively. Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management. GENERAL DUTIESThe functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTION WHICH ARE NORMALLY REQUIRED:Customer Experience and Sales•Deliver AT&T’s “Our Retail Promise”•Welcome customers to our store, coordinate check-in process and customer flow •Function as a customer experience advocate•Assist with sales when needed•Work in a team environment to meet and exceed assigned goals Store Operations (*may or may not not be required in all locations)•Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies•Perform operational tasks to maintain audit-ready status in store at all times •Prepare bank deposits•Balance cash drawer•Process and prepare paperwork for recordkeeping and report generation•Assist with store merchandising MINIMUM REQUIREMENTS:•Perform the following with reasonable accommodation:o Work flexible hours (including evenings, weekends and holidays)o Stand for long periods of timeo Ability to lift up to 25 poundso Operate a personal computer, wireless equipment, copier and faxo Work in other locations as the needs of the business dictate what may be requiredo May be required to wear a uniform or company apparel as designated by management PREFERRED QUALIFICATIONS:•Associate Degree•1+ years of relevant work experience•Telecommunications industry knowledge•Excellent interpersonal, verbal and written communication skills and attention to detail•Strong working knowledge of computer systems/software and computerized billing•Strong customer service skills•Thorough research skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Business Customer Service Specialist
Details: Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. Strives to resolve customer issues with one call resolution.Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sales quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.GENERAL DUTIESThe essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.May be required to work in one or multiple queues/skill sets over various customer contact channels.Responsible for improving customer retention through programs and service provided to the customerUtilizes mechanized systems to initiate and complete service orders and handle customer requests.Continually maintain working knowledge of all company products, services and promotions.Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories. ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.May sell and provision wireless services, products, features, equipment and accessories.May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. PHYSICAL REQUIREMENTSNo physical requirements.Required Qualifications:At least 18 years of age6 months experience operating a computer in Windows based environmentAvailability to work a flexible schedule which includes all hours of call center operation TESTS: Applicants will be expected to pass any assessment associated with the position.TRAININGClassroom trainingOn-the-job trainingOn-line training SPECIAL JOB REQUIREMENTS:Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be requiredOne year customer service work experience preferred. Excellent communication and computer skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Retail Assistant Store Manager San Mateo CA
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Assistant Store Manager NYC 350 Park
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Assistant Store Manager NYC Empire State
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Bilingual Preferred English\Spanish Assistant Manager Store\Kiosk West Palm Beach FL (Okeechobee)
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Store Manager II Chesapeake VA (Greenbrier)
Details: Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria. ROLES & RESPONSIBILITIES Customer Experience and Sales•Fully accountable for store implementation of The AT&T Retail Promise•Fully accountable for execution of sales, service and customer experience initiatives in store•Supervise store personnel to:o Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experienceo Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times o Consistently demonstrate excellent leadership and coaching skillso Create a work environment where motivated people can excel•Oversee Store floor experience - Act as Floor Generalo Own Customer Coordination,Welcome and Wait Time processo Support Team and assist with customer transactions•Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance•Perform role plays with personnel on a regular basis to demonstrate “what right looks like”•Facilitate weekly personnel training/educational sessions•Monitor the Customer FeedbackTool on a daily basis•Resolve or escalate appropriately any billing or service issues Employee Management and Development•Interview, hire and make necessary discipline decisions, including terminations, for store personnel •Inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion•Improve employee engagement throughout territory through appropriate behaviors and actions•Develop and execute individual development plans for store personnel•Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service •Conduct On The Spot (OTS) Coaching•Execute A & D process for direct reports•Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed•Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections•Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize•Ensure Fair Labor Standards Act (FLSA) compliance•Approve and communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Document and report concerns with sellers’ knowledge and/or behavior and provide additional coaching and/or discipline as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Act as Floor General - responsible for all activity in store at all times•On the sales floor the majority of the time to coach and develop personnel•Partner with Area Retail Sales Manager to review headcount forecast plan and staffing•Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches•Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis Merchandising•Accountable for adhering to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customer Compliance•Drive operational compliance of back office processes, procedures and policies•Ensure timely completion of required training to empower personnel to succeed•Implement, execute and inspect existing and new retail programs, tools and training•Execute monthly cost reviews of overtime, discounts, returns and credits•Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities. Other•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Required QualificationsTwo years sales/customer service experience in telecommunications or related industry One year management experience Excellent sales skills and demonstrated ability to meet or exceed performance standards Ability to motivate and lead direct reports Ability to work flexible hours, including evenings, weekends and holidays Ability to operate a personal computer, wireless equipment, copier and fax Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience in the telecommunications or related industry Effective communication, presentation and interpersonal skills Strong organizational skills with attention to detail Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredProvisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
