Lead Java Architect
LEAD JAVA ARCHITECT – WW CUSTOMER EXPERIENCE BUSINESS SYSTEMS & TECHNOLOGY
The best game publisher in the world is on a quest to build an amazing organization that can help us create a customer experience revolution. Electronic Arts' WW Customer Experience team is looking for a dynamic, highly motivated Java Architect who will drive new directions and innovation for WWCE platforms and products by architecting , building robust Java applications , services. At EA, you will join a growing team that is shaping the future of the customer experience via creative solutions that increase customer satisfaction, drive cost savings and foster innovation. You’ll also have a lot of fun, doing it!
Reporting to the Director of Architecture and Development, the role offers a seasoned Java architect an opportunity to help establish Java, JEE application’s technical standards, including deveopment architecture, design & coding standards, tools, or platforms. You will be involved in all aspects of Java/JEE development (Core Java, JEE 6, opportunity to work on some of the latest JEE specs based technology stack etc.,) and be a true partner in defining the solutions in furthering the products and business.
Key Responsibilities:
- Act independently as a top-level contributor in direction for major, complex programs intended to roll out high volume, high transaction based web applications.
- Align core Java based platform development initiatives with business vision, strategy and deployment
- Initiate, drive and deliver effective experiences in partnership with distributed cross-functional teams to ensure all aspects of the architectural vision are communicated, supported and delivered to the highest standards.
- Work as an architecture team lead on large cross-functional projects, ensuring that robust and scalable solutions are implemented
- Track development deliverables and communicate their status to global teams
- Estimate engineering effort during various stages of project life cycle.
- Provide architectural guidance & oversight to quality assurance on all new code from inception through integration, staging and production environments
- Exhibit Creativity and resourcefulness at problem solving while collaborating and working effectively with best in class designers, engineers of different technical backgrounds, architects and product managers
- Coach, guide and mentor 2-4 Java lead developers in accomplishing architecture, design and implementation goals.
- Be responsible for end to end development architecture thus ensuring the code written to implement the architecture and design meets the highest standards in terms of code quality and efficiency.
- Ability to integrate research and best practices into problem avoidance and continuous improvement
- Experience with agile/scrum methodologies to iterate quickly on product changes, developing user stories and working through backlogs
Digital Content Designer (History)
Primary Duties: The Digital Content Designer is the learning design expert on an assigned product team, with expertise in subject matter and understanding of platform capabilities. They will conceive content for our online solutions and will map key customer needs and functionality into the learning path. The ideal candidate will not only have a passion for education, but also has a deep understanding of and passion for education within the History discipline, creative ideas on how to reach, engage and retain students along with demonstrably outstanding writing skills. Essential Duties and responsibilities
- Collaborate with Product Manager and Technology stakeholders on Learning Path Modeling. Conceive content needed for a model Learning Path for History.
- Create activity models for Learning Paths. Identify types of activities needed to support the Learning Path for History.
- Write Course Outcomes and Learning Objectives for course/text.
- Create, advise and approve tagging taxonomies for content (which feeds MindTap and other Cengage Learning product analytics)--
- Identify and help train Subject Matter Experts for content creation working collaboratively with Product Manager and Content Developer.
- Advise and consult with Technology stakeholders to help inform requirements.
Digital Content Designer (Political Science)
Primary Duties: The Digital Content Designer is the learning design expert on an assigned product team, with expertise in subject matter and understanding of platform capabilities. They will conceive content for our online solutions and will map key customer needs and functionality into the learning path. The ideal candidate will not only have a passion for education, but also has a deep understanding of and passion for education within the Political Science discipline, creative ideas on how to reach, engage and retain students along with demonstrably outstanding writing skills. Essential Duties and responsibilities
- Collaborate with Product Manager and Technology stakeholders on Learning Path Modeling. Conceive content needed for a model Learning Path for Political Science.
- Create activity models for Learning Paths. Identify types of activities needed to support the Learning Path for Political Science.
- Write Course Outcomes and Learning Objectives for course/text.
- Create, advise and approve tagging taxonomies for content (which feeds MindTap and other Cengage Learning product analytics)--
- Identify and help train Subject Matter Experts for content creation working collaboratively with Product Manager and Content Developer.
- Advise and consult with Technology stakeholders to help inform requirements.
Principal Mechanical Design Engineer (VTK-2013-002)
Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 1,200 professionals and is rapidly growing. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.
In this position, a Principal Engineer can expect to be responsible for the following:
- Create or modify existing SolidWorks 3D solid models;
- Create or modify drawings as requested and maintain existing SolidWorks parts;
- Lead the engineering team to perform design, analysis and hardware delivery of major components;
- Interface with multiple engineering disciplines such as structural analysis, fluid power, electronics, manufacturing materials & facilities, welding, design and drafting;
- Prepare technical presentations and written communications for customers and senior managers;
- Writing work instructions, BOMs, products manuals, commercial proposals and prepping cost estimates;
- Occasional travel, both domestic and international, to customer and vendor facilities to provide on-site support, presentations, or aid in issue resolution.
Authorization to work in the U.S. is required.
Sr Solutions Architect
Requirements:
Principal Skills / Competencies associated with this Title:
• Business Requirements
• Market Focus
• Pre Sales Technical Consultation
• Presentation Skills
• Project Management
• Solution Design and Development
• Solution Proposals
• Technical Requirements
Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.
Mgr OSP Engrg Design (PB)
Requirements:
Lead Financial Analyst - Atlanta
Requirements:
- Bachelor's degree in Science, Engineering, Finance, or a technical related field
- Five years experience in accounting, financial analysis, or financial reporting
- Good communication skills.
- Excellent interpersonal communications and project management/leadership skills
- Excellent desktop skills (Excel, Word, PowerPoint, MS Access)
- Five or more years experience in Financial Analysis, modeling and forecasting
- MBA in Finance
Lead Tax Accountant - Bedminster NJ
Requirements:
Principal Skills / Competencies associated with this Title:
• Corporate Tax Returns
• Data Analysis and Reporting
• Federal Tax Laws and Regulations
• Records Maintenance
• Tax Accounting
• Tax Reporting
• Tax Strategy and Policy
Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.
AT&T Finance Representative - Missoula, MT (Paxson/ Grant Creek)
Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. The finance rep position is a predominantly a task oriented/driven position and requires a high level of effective time management skills, organization, ability to multi-task, a professional level of communication to your peers and management, and the ability to work in a fast paced team environment. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. Perform other operational duties as assigned by management. May sell all products and services offered by the company.
ROLES & RESPONSIBILITIES
The functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
Store Operations
• Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
• Perform operational tasks to maintain audit-ready status in store at all times
• Prepare bank deposits
• Balance POS drawer
• Process and prepare paperwork for recordkeeping and report generation
• Work in conjunction with management for all monthly counts, reporting, and providing documentation for operational coaching opportunities for management follow up
• Coordinate with management any customer credit/refund concerns
• Responsible for adherence to the iPOG, managing store resets and upholding merchandising standards
• Instill a sense of pride and ownership in store appearance – understand that the store is the face of AT&T to every customer
Customer Experience with Internal and External Customers
• Full understanding, acceptance and execution of AT&T’s “Our Retail Promise”:
• Participate with store management in role plays, knowledge transfers, and sharing operational best practices on a regular basis to demonstrate “what right looks like” for store employees
• Attend weekly personnel training/educational sessions
• Escalate appropriately any operational issues or variances.
Employee Knowledge and Development
• Consistently adhere to the Code of Business Conduct and Our Retail Promise
• Understand operational compliance of back office processes, procedures and policies including Audit processes and procedures
• Maintain diligent knowledge and communication process of all updates/changes to operational policies and procedures
• Collaborates with peers to ensure best practices are shared and implemented
Requirements:
MINIMUM REQUIREMENTS:
Perform the following with reasonable accommodation:
• Work flexible hours (including evenings, weekends and holidays)
• Stand for long periods of time
• Ability to lift up to 25 pounds
• Operate a personal computer, wireless equipment, copier and fax
• Work in other locations as the needs of the business dictate what may be required
• May be required to wear a uniform or company apparel as designated by management
PREFERRED QUALIFICATIONS:
• Associate Degree
• 1+ years of relevant work experience
• Telecommunications industry knowledge
• Excellent interpersonal, verbal and written communication skills, and attention to detail
• Strong working knowledge of computer systems/software and computerized billing
• Strong customer service skills
• Thorough research skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Finance Representative - Jackson, WY (Jackson Hole)
Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. The finance rep position is a predominantly a task oriented/driven position and requires a high level of effective time management skills, organization, ability to multi-task, a professional level of communication to your peers and management, and the ability to work in a fast paced team environment. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. Perform other operational duties as assigned by management. May sell all products and services offered by the company.
ROLES & RESPONSIBILITIES
The functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
Store Operations
• Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
• Perform operational tasks to maintain audit-ready status in store at all times
• Prepare bank deposits
• Balance POS drawer
• Process and prepare paperwork for recordkeeping and report generation
• Work in conjunction with management for all monthly counts, reporting, and providing documentation for operational coaching opportunities for management follow up
• Coordinate with management any customer credit/refund concerns
• Responsible for adherence to the iPOG, managing store resets and upholding merchandising standards
• Instill a sense of pride and ownership in store appearance – understand that the store is the face of AT&T to every customer
Customer Experience with Internal and External Customers
• Full understanding, acceptance and execution of AT&T’s “Our Retail Promise”:
• Participate with store management in role plays, knowledge transfers, and sharing operational best practices on a regular basis to demonstrate “what right looks like” for store employees
• Attend weekly personnel training/educational sessions
• Escalate appropriately any operational issues or variances.
Employee Knowledge and Development
• Consistently adhere to the Code of Business Conduct and Our Retail Promise
• Understand operational compliance of back office processes, procedures and policies including Audit processes and procedures
• Maintain diligent knowledge and communication process of all updates/changes to operational policies and procedures
• Collaborates with peers to ensure best practices are shared and implemented
Requirements:
MINIMUM REQUIREMENTS:
Perform the following with reasonable accommodation:
• Work flexible hours (including evenings, weekends and holidays)
• Stand for long periods of time
• Ability to lift up to 25 pounds
• Operate a personal computer, wireless equipment, copier and fax
• Work in other locations as the needs of the business dictate what may be required
• May be required to wear a uniform or company apparel as designated by management
PREFERRED QUALIFICATIONS:
• Associate Degree
• 1+ years of relevant work experience
• Telecommunications industry knowledge
• Excellent interpersonal, verbal and written communication skills, and attention to detail
• Strong working knowledge of computer systems/software and computerized billing
• Strong customer service skills
• Thorough research skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Premium Auditor
Solid reputation, passionate people and endless opportunities.
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
SUMMARY:
Reports to Premium Audit Manager. Working outside an office environment and independently, is responsible for performing audits on Property/Casualty Commercial Lines adjustable policies to establish appropriate classifications, exposures and basis of premium. Responsible for developing earned premiums in accordance with company, industry and government rules and regulations.
This level auditor works with little day to day oversight but will require guidance on legal and complex communications and issues. This auditor will handle moderately complex accounts including Commercial and National Programs and some smaller/less complex Construction and Technology policies.
PRIMARY DUTIES AND RESPONSIBILITIES:
Conducts audit of selected Commercial Lines adjustable policies by reviewing the insured¿s business operation, including examining, verifying and recording pertinent classification-related data from financial/business records. Determine and/or develop premium basis and classification.
Conducts physical audits to optimize timeliness and productivity.
Discuss issues and problems with the insured to ensure understanding of the change in premium and to maintain good customer relations. Develops successful relationships with insured¿s and agents by utilizing excellent communication skills.
Ensure quality of the audit through proper risk classification and exposure basis information.
Utilize laptop computer to record audit information and transmit completed audits in a timely manner.
Provide external customers (i.e., agents and insured¿s) and internal customers (i.e., underwriting, policy processing, claims and accounting) with information to assist in their understanding of audit-related matters, including audit vouchers, procedures and worksheets.
Remain informed of changes and current information relative to premium auditing through discussion and correspondence with experts and industry-related literature. Acts as expert resource on audit matters for all internal and external customers.
May represent the company in routine court appearances.
May provide guidance to less experienced auditors or train new auditors as necessary.
Alert the Special Investigative Unit (SIU) of potential fraud situations.
EDUCATION/COURSE OF STUDY:
Successful completion of PA 91 and 92 (For new hires with all other required skills, completion of PA 91 and 92 within 18 months of hire)
Valid drivers license and acceptable driving record is required for travel to insureds
Must maintain performance standards in accordance with department policy
Technical expertise with audit systems and other policy information systems
WORK EXPERIENCE:
Generally requires 2-7 years premium audit experience
Demonstrated ability to work independently
Strong organizational skills
Strong communication skills
Solid analytical skills
Solid experience in the use of personal computers and software applications (i.e., MS Excel, MS Word, LOTUS Notes) and the ability to manipulate data quickly and accurately
Strong knowledge of the Property Casualty businesses and products
Underwriting and marketing exposure
College degree in Accounting, Business Administration, or related field, or equivalent work experience
COMMUNICATION SKILLS:
Able to orally and in writing present subjects clearly both technical and non-technical audiences with ideas that are concise and logical
Interacts tactfully and effectively in difficult situations, uses influence skills to present solution
Carefully listens to internal and external customer needs to develop appropriate solutions
Utilizes a win-win style of negotiating to resolve disputes
Represent the company in a positive and professional manner
OTHER:
Must manage self and own work
Is flexible- adjusts to new situations and changing priorities
Takes responsibility for decision and actions and makes quick and informed decisions
Takes responsibility for own performance and development
Develops a high degree of trust through demonstrated personal integrity and ethical behavior
Must be able to recognize problems and proactively act to resolve or minimize
Customer Relations
Identifies customers¿ needs and takes appropriate action to meet those needs
Acts with a sense of urgency
Demonstrates a commitment to superior service
Demonstrates ability to influence and leverage behavior for the benefit of the company
Business/Technical Knowledge
Familiarity with all related Commercial Lines functions (i.e., underwriting and marketing)
Strong knowledge of premium audit workflow and systems
Understands the business objectives and acts in a decisive manner to achieve financial results
Alliance Building
Effectively resolves individual conflicts
Builds and maintains successful relationships within the company and with external contacts
Overnight travel - 3-5 nights per month
Salary and pay band may vary depending on experience.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Development Director
Here at Maxis, we foster a fun and creative environment, filled with people who have a strong passion to make great games. Maxis, a division of Electronic Arts, operates in Emeryville (California), Redwood Shores (California), Salt Lake City (Utah) with international sites in the UK, India, China and Finland.
We are looking for a Development Director to work alongside our studio management to manage the product development and live operations for our Emeryville SimCity studio.
The successful candidate will have in-depth knowledge of game operations acquired by having worked on the delivery of AAA game franchises. Overall the individual will be responsible for the delivery of games on time and on budget, owning the studio’s resource plan and iterating on processes to improve the development practices. This role requires highly developed relationship building skills and the ability to build credibility and influence within EA business units.
Key responsibilities include :
- Plan and implement the agreed studio strategy and business plan
- Develop, maintain and publish studio KPI’s that track project quality, delivery, financial status and risks
- Partner with the GM and Executive Producer on their project delivery plans to ensure that the development teams:
- Hit their milestones
- Set, communicate and track interim targets
- Establish, reinforce, and refine development best practices – driving EA’s Game Development Framework throughout the studio
- Identify and proactively mitigate potential risks and plan for contingencies
- Prioritize features so both quality and schedule goals are optimized
Development/Fundraising Director, Heart Walk (Orange County)
Development Director (Heart Walk)-American Heart Association
What’s your motivation? Are you looking for a career that combines professional growth and personal fulfillment? If so, consider the American Heart Association whose mission is building healthier lives free of cardiovascular disease and stroke. We have an excellent opportunity for a Development Director – Heart Walk in our Orange County Division.
Director will be part of a staff and volunteer team that is responsible for the overall planning and implementation of the Heart Walk, a major fundraising event that promotes physical activity and a healthy lifestyle.
Primary responsibility is the overall team fundraising goal of $1,650,000 net. In addition, responsibilities include: identify, cultivate and recruit leadership volunteers to assist in obtaining corporate participation through sponsorships and company teams; promote corporate and community walker participation; maintain strong relationships with volunteers and volunteer committees; and event execution. Director is expected to complete 15 face to face meetings on a weekly basis.
Business Project Manager - Business Rules COE Lead
People want to be treated like individuals. At Cigna, we get that. That’s why we embrace and encourage peoples’ uniqueness, helping to give them the strength and confidence to show the world who they really are. The coverage, expertise and services we provide are at the very core of how we help people achieve their full potential – and ultimately, improve their health, well-being and sense of security.
But before we can accomplish any of that, we have to have the right people in place. People like you.
Skills, experience, talent and creativity like yours enables us to develop the meaningful, innovative solutions our customers value and expect. That’s why we’re committed to recruiting, motivating and nurturing the best and the brightest, whether you have industry experience or not. We’re growing a workforce as unique and diverse as the millions of customers we proudly serve around the world – one individual at a time.
GENERAL PURPOSE:
Incumbent leads the business rules center of excellence as part of the Next Gen Core Operations program, a large, multi-year, enterprise initiative. Position is responsible for developing relationships with key business and IT leaders to deliver on a business rules management effort in the best and most efficient way. Position is responsible for leading a complex, multi-year strategy for business rules that includes: developing a business rules design and strategy, partnering with IT leadership to determine the appropriate technology solution, executing the delivery of the business rules implementation, and developing the appropriate methodology, governance model, and operational plans to manage rules within the operations on an ongoing basis.
RESPONSIBILITIES:
- Define, articulate, and establish a vision and strategy for the management of business rules as part of a large, multi-year initiative
- Drive the detailed solutioning, planning, and delivery of the business rules strategy for the program
- Ensure the strategy solves for all of the necessary capabilities of the business rules management system including, but not limited to, rules inventory management, authoring, testing and simulation, rules execution, and analytics
- Bring to bear the future trends and direction in the business rules industry on the development of the strategy
- Maintain & update the solution on an evolving basis in line with evolving trends and Cigna priorities
- As part of the solution, develop a phase based, incremental delivery timeline that align the business rules strategy with the broader program scope, delivery timelines, and overall roadmap
- Partner with IT leadership to ensure the appropriate technology architecture and solution is developed to enable the strategy; partner in the evaluation of current or new business rules management systems
- Ensure the appropriate framework is developed for the harvesting of business rules from current systems, documentation, subject matter experts, and other sources
- Develop the necessary methods, documentation, materials, techniques, standards, etc.
- Ensure the broader program delivery timelines account for necessary business rules efforts
- As appropriate, manage business rules harvesting efforts within the context of the program initiatives
- As appropriate, manage larger-scale business rules externalization efforts as independent projects
- Develop the appropriate plans and model for the business rules solution across the remainder of the capabilities including rules authoring, editing, testing, simulation, and analytics
- Establish the appropriate approach, teams, and governance across the management of business rules within the operations and configuration teams
- Ensure the continuity of the business rules solution across upstream and downstream partners and stakeholder groups including policy and strategy areas that drive the definition of business rules
- Ensure proper alignment with the business process engineering team and the data management team Articulate, package and communicate the business rules end state solution, strategy, and framework
- Engage and influence stakeholders in the end state vision including program team members, operations stakeholders, and other related areas Convey appropriate urgency and to drive forward momentum to the business rules solution
- Ensure the appropriate resource alignment to deliver on the business rules strategy
- Plan and implement an overall staffing and resource strategy
- May include recruiting, developing, and managing a team of business rules analysts and other resources in a direct or matrixed fashion
- Train and develop the team in appropriate competencies
- Partner with the enterprise Operating Effectiveness team to ensure appropriate alignment with enterprise-level rules strategy and approach
- Deliver milestones and status reports to program leadership
- Support the timely and quality development and distribution of all deliverables for the program
- Utilize program communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results
- Support issue resolution and determine contingency plans and triggers for risks. As needed, escalate issues to appropriate audiences including key business leaders and team members
- Interface with all workstreams and critical enabling functions including requirements, business process engineering, IT delivery, testing, operational readiness, architecture, etc.
General Mechanic
Part-Time Service Representative (teller) - (24 hours, average weekly schedule)
BMO Harris Bank is seeking a Part-Time Service Representative (teller) to work in our Neenah, WI location.
To explore this great career opportunity, please visit our website at:
Click here to Apply
At BMO Harris Bank,we have been helping our customers and communities for over 125 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives.
MANDATE
As a high performing team member of Harris Bank, the Service Representative is accountable for delivering superior customer service that defines great customer experience, in performing a variety of basic banking services. The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to our customers.
KEY AREAS OF ACCOUNTABILITY
A. Service Team Performance
B. Superior Customer Service that Defines Great Customer Experience
C. Product Knowledge and Referral Development (Simplicity, Guidance, and Know-How)
D. Risk Management
ACCOUNTABILITIES
A. Service Team Performance
Count, sort and package currency and coin quickly and accurately.
Balance assigned cash drawer in accordance to Bank directives.
Exhibit effective follow through and ownership in every customer interaction.
Provide training to new Service Representative, as applicable.
Handling of special services, such as foreign money and collections.
Accept and process customer transactions accurately and timely.
B. Superior Customer Service
Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.
Ensure name tags and dates are always displayed.
Support professional bank image by ensuring care for the branch environment and appearance of the branch as well as personal appearance.
Perform other administrative tasks as needed.
Attend all branch meetings.
C. Product Knowledge and Referral Development
Identifies customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
Makes qualified referrals to other team members including other lines of business.
Meets or exceeds all personal referral goals as defined.
Participates in all training relative to bank products and services.
Supports bank’s community involvement and participates in community activities as required.
D. Risk Management
Identifies risks associated with regulatory compliance, overdraft authority and bank secrecy act.
Adheres to all bank policies, directives and procedures.
Ensures all required documentation is completed for all transactions.
Ensures all security measures are followed.
Manages and adheres to cash drawer limits set by the bank.
AUTHORITIES
To deliver on these accountabilities, the incumbent must have the following authorities:
Escalating: The role has authority to escalate issues to the reporting manager.
Service Representative - Part Time
BMO Harris Bank is seeking a Service Representative - Part Time to work in our Kokomo, IN location.
To explore this great career opportunity visit our website at
Click here to Apply
At BMO Harris Bank,we have been helping our customers and communities for over 125 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives.
MANDATE
As a high performing team member of Harris Bank, the Service Representative is accountable for delivering superior customer service that defines great customer experience, in performing a variety of basic banking services. The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to our customers.
KEY AREAS OF ACCOUNTABILITY
A. Service Team Performance
B. Superior Customer Service that Defines Great Customer Experience
C. Product Knowledge and Referral Development (Simplicity, Guidance, and Know-How)
D. Risk Management
ACCOUNTABILITIES
A. Service Team Performance
Count, sort and package currency and coin quickly and accurately.
Balance assigned cash drawer in accordance to Bank directives.
Exhibit effective follow through and ownership in every customer interaction.
Provide training to new Service Representative, as applicable.
Handling of special services, such as foreign money and collections.
Accept and process customer transactions accurately and timely.
B. Superior Customer Service
Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.
Ensure name tags and dates are always displayed.
Support professional bank image by ensuring care for the branch environment and appearance of the branch as well as personal appearance.
Perform other administrative tasks as needed.
Attend all branch meetings.
C. Product Knowledge and Referral Development
Identifies customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
Makes qualified referrals to other team members including other lines of business.
Meets or exceeds all personal referral goals as defined.
Participates in all training relative to bank products and services.
Supports bank’s community involvement and participates in community activities as required.
D. Risk Management
Identifies risks associated with regulatory compliance, overdraft authority and bank secrecy act.
Adheres to all bank policies, directives and procedures.
Ensures all required documentation is completed for all transactions.
Ensures all security measures are followed.
Manages and adheres to cash drawer limits set by the bank.
AUTHORITIES
To deliver on these accountabilities, the incumbent must have the following authorities:
Escalating: The role has authority to escalate issues to the reporting manager.
Assistant Bank Manager - Fishers
BMO Harris Bank is seeking an Assistant Bank Manager to work in our Fishers, IN location.
To explore this great career opportunity visit our website at
Click here to Apply
At BMO Harris Bank,we have been helping our customers and communities for over 125 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives.
MANDATE
The Assistant Bank Manager will ensure the customer’s needs are achieved by conducting a thorough financial needs assessment and offering the most appropriate products and services that fulfills the customer’s immediate and future financial needs. Under direct supervision, the Assistant Bank Manager will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Assistant Bank Manager is accountable for delivering clarity to customers through simplicity, guidance, and know-how, as well as creating a proactive sales and service environment in which employees deliver clarity to customers through simplicity, guidance, and know-how.
This role assists Bank Manager with the expansion and retention of business, as well as calling on major and prospective clients. The Assistant Bank Manager assists with day-to-day branch operations, exercising executive and administrative control over functions in the office. This role assists with managing and coaching of full complement of employees.
KEY ACCOUNTABILITIES
Bank Management and Sales Leadership
Maximize team performance through effective coaching, leadership, and employee management skills. Achieve bank sales and service objectives. Foster a customer and sales environment that defines great customer experience. Adhere to regulatory and compliance standards. Manage risk prudently. Enhance bank presence and profile in the community.
Assist Bank Manager to build and retain the business of an assigned group of customers through the use of exceptional relationship management skills and techniques. Assist Bank Manager with all day-to-day operations of the branch. Ensure the reduction of exposure to loss in new account opening procedures, regulatory compliance, and Bank Secrecy Act. Participate in the development, implementation, and management of effective call programs. Manage profitability through generation of revenue and effective control of non-interest expense. Demonstrate competence in Small Business segment development to enable growth of client base. Under direction from the Bank Manager or Cluster Manager, effectively manage the business, people, relationships and risk.
Sales/Production ( 75% of time spent in sales production)
Develop, maintain and support the sale of banking products and services by generating and following up on leads. Work with prospective and existing customers to assess potential overall banking needs.
Identify and sell appropriate banking products based on strategic analysis of customer financial needs after conducting an in-depth customer needs assessment. Delivers clarity to customers by providing simplicity, guidance, and know-how.
Generate new customer relationships by consistently applying the Harris Bank Sales concept to all new/ prospective customers – 100% of the time. Cultivate and strengthen current customer relationships by staying abreast of the customer’s needs; maintain a customer needs analysis and assesses the overall financial needs of the customer; follow up when appropriate to present products and services that will meet the customer’s overall financial goals.
Meet and exceed current sales/production and Harris Bank goals by selling and cross-selling bank products and services to retail and small business customers that satisfy the financial needs and goals of the customer; refer qualified customer leads to HIS, Mortgage, Business Banking, etc. in order to successfully fulfill Harris Bank goals.
Conduct targeted sales calls (phone or in-person [with Bank Manager, when appropriate]).
Work collaboratively with the Retail Team to improve the customer experience; inspire trust and motivate others, embrace opportunities for learning, partner with colleagues and share knowledge while embracing the Harris Customer Promise.
Relationship Management/Customer Experience
Define great customer experience by consistently providing exceptional customer service, consisting of a friendly demeanor, sense of urgency and willingness to assist the customer at all times.
Initiate and maintain customer contact through a variety of methods, including, but not limited to face-to-face customer interaction (walk-in traffic), telemarketing and call night activity and community involvement (attending community activities that may generate new customer leads and supports Bank’s overall CRA goals and initiatives).
Intradepartmental relationships
Build and maintain professional working relationships with all internal employees of Harris, including but not limited to Private Bank, Harris Investor Services (HIS), Mortgage, Business Banking, Distribution, Sales and Micro Business and Consumer Lending Center to ensure customer satisfaction is achieved.
Reviews and evaluates all documentation submitted for referrals and/or processing to ensure completeness and accuracy in order to increase approval, transaction and turnaround times.
Actively participates in team huddles and sales meetings to ensure that branch goals are achieved.
Coach and develop the Service Representative Team to ensure desired number of qualified sales referrals is achieved; provide product update and just-in-time training during branch huddles.
Compliance
100% adherence to branch’s internal policies and procedures to ensure 100% pass rates of internal audits.
Complete all sales reports thoroughly and in a timely manner.
Keep abreast of laws and regulations that affect compliance issues relating to banking products and services.
Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses.
Deliver customer satisfaction while embracing the operational policies.
Training
Provide guidance, direction and effective coaching to Retail Bank Team to ensure individuals have a working (proficiency) level of the retail sales environment. Demonstrate role-model behaviors relative to extensive experience and expertise in personal banking, sales, and management.
Keep abreast of updated systems, policies, products and services by participating in all applicable systems, retail and product focused training.
100% compliance with bank’s regulatory training.
Other
Perform other duties as assigned.
CROSS-FUNCTIONAL RELATIONSHIPS:
This role requires the incumbent to interact with the following processes and/or groups:
The incumbent will function as a collaborative member of P & C US and work closely with the following key internal partners:
• Service Representative staff (all levels)
• Business Banking
• Mortgage
• Harris Investor Service (HIS)
• Broker Sales team
• Retail sales management
• Retail product and marketing groups
• Private Bank
ROLE SCOPE AND IMPACT:
This role has direct or in-direct impact on the following:
YOY increased retention and growth of the consumer and commercial deposit and loan portfolio (goal is determined by Bank Manager and Regional President).
Cross-sell bank’s products and services (goal is determined by Bank Manager and/or Regional President).
Bank Manager - County Line and Emerson
BMO Harris Bank is seeking a Bank Manager - County Line and Emerson to work in our Greenwood, IN location.
To explore this great career opportunity visit our website at
Click here to Apply
At BMO Harris Bank,we have been helping our customers and communities for over 125 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives.
Mandate
As a high performing team member of Harris Bank, the Bank Manager is accountable for delivering superior financial results and best in class customer service that defines great customer experience. The Bank Manager is charged with creating a proactive sales and service environment in which employees deliver clarity to customers through simplicity, guidance, and know-how. The role is responsible for maximizing employee productivity and effectiveness through leadership and coaching. The Bank Manager is responsible for establishing and enhancing the Bank’s presence in the local market and developing strong community partnerships. The Bank Manager is accountable to work cross-functionally with other banking groups to maximize growth and profitability. The role is also accountable for risk and compliance management and the optimal operation of the branch.
Key Accountabilities
Manage the Business (Business Delivery and Operational Effectiveness)
Manage the People (Managerial Leadership)
Manage the Relationships (Client and Relationship Management)
Manage the Risk (Risk Management and Control)
Manage the Business
1. Create a proactive sales and service environment in which to maximize employee sales productivity and customer service effectiveness for existing and potential customers of all banking groups in order for the branch to achieve financial goals and deliver superior customer service, resulting in outcomes that define great customer experience.
2. Collaborate with management to develop and implement a sales and service business plan for the branch which incorporates assigned branch goals and sales and service activities in order to achieve branch objectives.
3. Communicate goals, plans and assignments to achieve financial and customer service goals.
4. Deliver sales and service initiatives and programs to support the region and Bank’s sales and service objectives, while delivering clarity to customers through simplicity, guidance, and know-how.
5. Personally contribute to the Bank’s business objectives through direct market intervention by way of sales calls, establishing a personal referral network and other business development activities.
6. Review and monitor sales and service performance against plan to identify gaps, issues and best practices; develop and implement action plans to close the gaps and resolve the issues.
7. Collaborate with management to assess both the competition and market opportunities on a regular basis in order to identify strengths, opportunities, weakness, and threats.
8. Assess and deploy equipment and processes to optimize allocation of resources within the branch.
Manage the People
1. Build and sustain a diverse branch team of employees who are capable of delivering the sales and service, operational and risk management performance required for the branch.
2. Provide planning, leadership and direction to a team of employees in order to align tasks and assignments with branch goals and objectives.
3. Set appropriate context and establish prescribed goals and limits for employees to ensure adherence to established policies and procedures.
4. Assess team and individual performance, identify and close skill and knowledge gaps to increase the effectiveness and performance of branch employees.
5. Grow capabilities of branch employees by providing coaching and guidance and by developing individual career and/or development plans for all direct reports.
6. Communicate the linkages between the accountabilities and authorities of different roles in the branch and establish the context in which they will work collaboratively with one another in order to optimize team integration.
7. Establish a two-way working relationship with employees to solicit their views on the working environment, potential changes affecting their work and continuous improvement opportunities.
8. Develop and/or review work schedules for all branch staff to ensure appropriate resource levels.
9. Identify/address performance issues in a timely manner, with a sense of urgency, to ensure all team members are performing at the highest level.
Manage the Relationships
1. Create an environment that promotes customer service, aligning business goals with customer needs and building lasting relationships in order to achieve superior service levels.
2. Create culture of needs based/advisory conversations.
3. Resolve complaints in an appropriate and timely manner to ensure customer needs are met or exceeded, escalating to higher level as necessary.
4. Contribute to the effective interface and interaction with other key lines of business partners (e.g., Business Banking Relationship Managers, Mortgage Loan Officers, Investment Specialists, Private Bank Teams, etc.) to optimize marketplace opportunities, leverage sales and referral opportunities, and provide full financial service offering to customers.
5. Develop and enhance the Bank’s profile in the community, and build relationships with members of local community based organizations, which may include participating in worthwhile business and community activities in order to seek out and create opportunities to promote the products and services of all Banking groups, on a regular basis both for self and team members.
6. Manage relationships with other areas of the Bank providing support services to the branch (e.g., Operations, Consumer Lending Center, Mortgage Operations, etc.) to ensure effective and efficient operation and administration of customer transactions.
7. Participate in ongoing professional development, keep up-to-date on financial services/ market trends and new Bank initiatives, and attend Regional meetings, etc, in order to effectively perform in the role.
Manage the Risk
1. Monitor controllable non-interest expenses and revenues of the branch’s profitability to ensure targets are met or exceeded.
2. Monitor, control reports and conduct audits in accordance with Bank policies and procedures and regulatory, legal and ethical requirements in order to manage operational risk and minimize losses (e.g., identify and report transactions of activity which are suspected to be related to money laundering) escalating issues to senior/executive management as necessary.
3. Conduct and review sales and service operations in a safe and secure manner and safeguard all branch assets to ensure the safety and privacy of Bank and customer assets and transactions, escalating issues to senior/executive management as necessary.
4. Adhere consistently to the Bank’s brand and corporate identity standards, including proper merchandising according to Bank merchandising guidelines and effective appearance and maintenance of the branch premises, in order to project a professional and consistent image.
5. Know and adhere to banking regulations and company directives by reviewing the appropriate reference material and completing the annual compliance training courses as required in order to effectively manage risk, operational and compliance requirements.
Authorities
To deliver on these accountabilities, the incumbent must have the following authorities:
Managerial: The role has managerial authority to hire and deploy staff within the existing complement as required.
Monitoring & Coordinating: The role would also have the authority to monitor and coordinate staff to achieve business plan objectives.
Escalating: The role has authority to escalate issues that are not under direct managerial control to the reporting manager(s).
Scope and Impact
This role is accountable for the branch’s growth and profitability and for ensuring a high level of customer service and operational efficiency. The branch dimensions will vary based on the size and geographic location of the branch but typically include the following:
Range of loan base ($MM)
Range of deposit base ($MM)
Total branch staff (FTE)
Average annual teller transaction volume
Cross Functional Relationships
This role requires the incumbent to interact with the following key roles:
District Sales Specialists and Managers
Bank Managers have advising authority to provide unsolicited advice to segment sales managers for consideration and coordinating authority to call meetings to discuss/resolve issues, help generate sales referrals and develop internal and external business opportunities.
Bank Managers receive advice and coaching from District Sales Specialists and Managers on retail-related sales activities, productivity goals and skills development. RSMs have authority to monitor progress against sales goals, consistent use of sales process/tools and standards for new accounts. RSMs provide input to Market Presidents for performance reviews of Branch Managers.
Bank Managers also receive advice and coaching from other segment sales managers on sales-related activities and refer exceptions for handling.
District and Regional Operations Managers
Bank Managers receive advice from District and Regional Operations Managers on risk management, compliance and control. DOMs/ROMs have authority to monitor branch operational effectiveness and controls. DOMs/ROMs provide input to Bank Managers for performance reviews of Service Managers.
One Harris Partners
Business Banking, Mortgage, HIS, Private Bank, and Retail Product and Marketing
AT&T Bilingual English/Spanish (Required) Full Time Retail Sales Consultant - Miami, FL (Mall Of Americas Flagler)
AT&T: So Much More of What You Work For
Looking for an opportunity where you can put your energy and enthusiasm to work to create unlimited earning potential?
Of course you are.
How about a chance to learn, grow and advance with the number one wireless company in America?
Even better.
We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.
Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.
Opportunity, Security – and Great People
Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.
- Start with the paycheck: We offer a competitive base salary plus an attractive, uncapped commission structure
- Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services
- Round out your experience with training on the latest technologies and devices – today, tomorrow and for as long as you work with us
- As you learn and succeed, you’ll be eligible for new opportunities and financial rewards
- And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistance
JOB DESCRIPTION
Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Position may be commissioned and quota based.
GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
- Possess a competitive spirit and desire to meet and exceed sales goals
- Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
- Understand customers' needs and help them discover how our products meet those needs
- Multi-task in a fast paced team environment
- Educate and engage customers through product demonstrations
- Interact with customers and provide prompt and courteous customer service to all customers
The successful candidate will be able to perform the following with or without reasonable accommodation:
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to stand for long periods of time
- Ability to complete all paperwork completely, accurately, in a timely manner
- Ability to lift up to 25 pounds
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work in other locations as the needs of the business dictate may be required.
- Complete all aspects of opening and closing the store in accordance with written procedures.
- Submit all transaction journals on a daily basis.
- Assists with inventory maintenance
- May be required to wear a uniform
Requirements:
Desired Qualifications:
- 1-3 years retail/customer facing/sales experience preferred.
Retail Sales Consultants are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!
Provisions listed in these job descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company’s sole discretion.
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
