Help Desk Manager / IT Support Manager
Details: Classification: Help Desk/Tech Support Mgr Compensation: $28.00 to $32.00 per hour Robert Half Technology is currently partnering with a client in downtown Cleveland to identify a Help Desk or IT Support Manager. This is a contract, potentially contract to full-time, opportunity available immediately. Responsibilities of the Help Desk Manager role include:• Managing help desk and desktop technicians, up to 5 direct reports on 1st and 2nd shift• Providing and/or supervising end user support related to hardware, software and proprietary programs to both internal and external users• Monitoring and driving metrics related to first call resolution and hold time• Recommending procurement/purchasing decisions related to hardware and software (i.e. ticketing systems, PCs and servers)• Resolution of tier 2 escalated tickets• Identifying, planning and resolving hardware, software and vendors issues• Managing deployments, refreshes, upgrades and other applicable infrastructure projects Interested applicants can contact Ann Marie Prebish or Jeff Dunay at 216-621-6633 and Ann.Marie.P and Jeff.D.
Help Desk Analyst I
Details: Classification: Help Desk/Tech Support I Compensation: $12.35 to $14.30 per hour One of our best clients is searching for a Tier 1 Help Desk role in the Central Columbus area. This is an excellent opportunity for someone that is hungry and wants a career in the technology field with lots of upward mobility. The ideal candidate will have 2+ years of experience with A+ or CompTIA certifications, or have demonstrated experience with process improvements and commitment to being a top performer. Interested candidates should apply to this posting or email a resume to Shawn.K
Helpdesk Analyst II
Details: Classification: Help Desk/Tech Support II Compensation: DOE Help Desk Technician•60% of the time will be spent providing customer service support to internal users and students•40% of the time will be spent providing technical support over the phone or through email regarding technical issues.Experience with the following is required:•MS Windows•Browser support•PC Security•Operating System Support•Hardware/Software support•Hardware/Software installsA Bachelors degree is preferred.
Support Specialist
Details: Looking to fill Part Time Support Specialist positions.The Support Specialist position will provide support to the local district office in various operational related tasks necessary to maintain day-to-day operations. Related job responsibilities may include, in part or in totality, Asset Management, Financial Management, Inventory Management, QMS / Compliance, Safety, Customer Relations, and Parts Management
Staffing Manager/Recruiter
Details: Staffing ManagerSOS Employment Group, an Elwood Staffing Company, is currently seeking a Staffing Manager to work in our Williamsport office. We are looking for someone who has worked in a fast paced environment. Our Williamsport branch is experiencing a high volume of customer orders and we are looking for an individual that is high energy and adaptable. We offer a great team atmosphere and a professional atmosphere. This position requires great aptitude for recruiting and candidates must have staffing or recruiting experience. This is a great opportunity which offers growth potential, great benefits and a competitive wage. Scheduled hours will typically be M-F, from 8am-5pm but overtime hours may be required as needed.Candidates should be organized self-starters with ability to establish and exceed benchmarks for quality customer service. As a Staffing Manager you will be conducting service calls, developing pools of candidates for employment and maintaining the office. You can expect on a daily basis to be hiring and monitoring a sufficient resource of skilled and qualified temporary associates to match with jobs that meet client needs. Experience in client retention and customer satisfaction is an important skill to this position.Successful individuals will perform these duties:• Interview, screen and hire appropriate associates for new and ongoing client companies.• Counsel associates on employee issues and when necessary.• Conduct pre-screening activities such as drug testing and background checks.• Provide excellent customer service in order to build relationships and retain accounts.• Make required number of service and marketing calls to meet established goals.• Data entry and daily reporting via company computer programs• Payroll and A/P dutiesRequired Skills:• Strong analytical, organizational, and decision-making skills.• Able to work assigned schedule and occasionally work extended hours upon request• Able to effectively communicate with all levels of company personnel and with outside contacts.• We require a minimum 2 or more years of strong experience in sales or in a professional customer service capacity.• Experience with AP, Accounting, Data entry or Payroll• Ability to work effectively with minimal supervision• Capability to work effectively in a team environment.Desired requirements for the ideal candidate would include:• Developing account retention strategies.• Developing financial goals.• Staffing industry background helpful, but other customer service experience will be considered.Benefits:We recognize people as our most valuable asset. Our benefits package includes: competitive salary, 401K, dental insurance, medical insurance, life insurance, a vision-care plan, paid sick time, paid company holidays, and paid vacations.Interested and qualified candidates please send resume to: SOS Employment Group, Inc. is an Equal Opportunity Employer and celebrates diversity at all levels of its organization
Personal Banker - Oconomowoc, WI
Details: BMO Harris Bank is seeking a Personal Banker to work in our Oconomowoc, WI location. To explore this great career opportunity visit our website at Click here to ApplyAt BMO Harris Bank,we have been helping our customers and communities for over 125 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance. BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives. MANDATE The Personal Banker will ensure the customer’s needs are achieved by conducting a thorough financial needs assessment and offering the most appropriate products and services that fulfills the customer’s immediate and future financial needs. Under direct supervision, the Personal Banker will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker is accountable for delivering clarity to customers through simplicity, guidance, and know-how. KEY ACCOUNTABILITIES Sales/Production Develop, maintain and support the sale of banking products and services by generating and following up on leads. Works with prospective and existing customers to assess potential overall banking needs. Identify and sell or refer appropriate banking products based on strategic analysis of customer financial needs after conducting an in-depth customer needs assessment. Deliver clarity to customers by providing simplicity, guidance, and know-how. Accept coaching observation and performance feedback from Branch Manager, Assistant Manager, Mortgage colleagues, HIS colleagues, and Private Banking Representative to improve skills and performance. Generate new customer relationships by consistently applying the Harris Bank Sales concept to all new/ prospective customers – 100% of the time. Cultivate and strengthen current customer relationships by staying abreast of the customer’s needs; maintain a customer needs analysis and assesses the overall financial needs of the customer; follow up when appropriate to present products and services that will meet the customer’s overall financial goals. Meet or exceed current sales revenue goals and One Harris goals by selling and cross-selling bank products and services to retail, mortgage and small business customers that satisfy the financial needs and goals of the customer; refer qualified customer leads to HIS, Mortgage, Business Banking, Private Banking, etc. in order to successfully fulfill One Harris goals. Personal Banker may be required to create and execute individual mortgage sales plans and revenue goals. The Banker will analyze customer financial, credit data and other relevant information to evaluate level of risk as well as present viable financial alternatives and advice to customers. The Banker will receive customer applications, quote mortgage rates/points and complete necessary follow-up activities to acquire mortgage sales. Have an understanding and apply basic sales skills and product knowledge including deposit and loan products. Conduct targeted sales calls (phone or in-person [with Bank Manager, when appropriate]). Work collaboratively with the Retail Team and all lines of business to improve the customer experience; inspire trust and motivate others, embrace opportunities for learning, partner with colleagues and share knowledge while embracing the Harris Customer Promise. Relationship Management/Customer Experience Define great customer experience by consistently providing exceptional customer service, consisting of a friendly demeanor, sense of urgency and willingness to assist the customer at all times, ensuring issues and requests are solved promptly, thoroughly, to the customer’s satisfaction. Initiate and maintain customer contact through a variety of methods, including, but not limited to face-to-face customer interaction (walk-in traffic), telemarketing and call night activity and community involvement (attending community activities that may generate new customer leads and supports Bank’s overall CRA goals and initiatives). Meet or exceed all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results. Intradepartmental relationships Build and maintain professional working relationships with all internal employees of Harris, including but not limited to Private Bank, Harris Investor Services (HIS), Mortgage, Business Banking, Distribution, Customer Experience and Sales Integration (CESI) to ensure customer satisfaction is achieved. Reviews and evaluates all documentation submitted for referrals and/or processing to ensure completeness and accuracy in order to increase approval, transaction and turnaround times. Actively participates in team huddles and sales meetings to ensure that branch goals are achieved. Coach and develop the Service Representative Team to ensure desired number of qualified sales referrals is achieved; provide product update and just-in-time training during branch huddles. Compliance 100% adherence to branch’s internal policies and procedures to ensure 100% pass rates of internal audits. Complete all sales reports thoroughly and in a timely manner. Keep abreast of laws and regulations that affect compliance issues relating to banking products and services. Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses. Deliver customer satisfaction while embracing the operational policies. Training Provide guidance, direction and effective coaching to Retail Bank Team to ensure individuals have a working (proficiency) level of the retail sales environment. Keep abreast of updated systems, policies, products and services by participating in all applicable systems, retail and product focused training. 100% compliance with bank’s regulatory training. Other Perform other duties as assigned. CROSS-FUNCTIONAL RELATIONSHIPS: This role requires the incumbent to interact with the following processes and/or groups: The incumbent will function as a collaborative member of P & C US and work closely with the following key internal partners: • Service Representative staff (all levels) • Business Banking • Mortgage Sales Team • Harris Investor Service (HIS) • Broker Sales team • Retail sales management • Retail product and marketing groups • Private Bank ROLE SCOPE AND IMPACT: This role has direct or in-direct impact on the following: YOY increased retention and growth of the consumer and commercial deposit and loan portfolio (goal is determined by Bank Manager and Regional President). Cross-sell bank’s products and services (goal is determined by Bank Manager and/or Regional President).
Customer Service Quality Assurance Supervisor
Details: We are seeking a Customer Service Quality Supervisor to serve as the interface between the QA contractor, service delivery contractor, and MACS-OCC staff for the purpose of investigating and resolving customer complaints. Successful applicant will monitor both live and historical calls of reservations and WMR teams and reviews 2-way radio communication between operators and dispatchers to ensure agents and operators are performing to client and MV standards. Key responsibilities include: Establish/maintains professional working relationships with point of contacts of QA contractor, service delivery contractors, MACS-OCC client staff, and internal customer base. Facilitates effective communication both verbally and in-writing to ensure customer service and quality assurance efforts meet the demands of the contract and the client. Investigates customer complaints and provides necessary feedback and follow-up for successful and timely resolution. Provides findings and resolution information to operations management for follow-up and possible reward and/or corrective action. Works in close partnership with QA contractor to identify and monitor complaint trends. Monitors live and historical calls of reservations and WMR team members and evaluates employee performance and professionalism according to established benchmarks and client standards. Completes written scorecard for calls that are evaluated under the Telephone Assessment Policy (TAP). Reviews and assesses two-way radio communication between operators and dispatchers to ensure professional interaction and cooperation between MV staff and service delivery employees. Attends various public events as a representative of the program to provide information and feedback to general concerns/items of discussion. Provide resource information as necessary for interested parties regarding the transportation system as a whole, and referrals to appropriate agencies for transportation assistance.
Personal Lines CSR
Details: INDEPENDENT Insurance agency seeks personal lines csr w/exp, SC P&C Lic. & knowledge of agency mgmt system. 25 hrs/wk. Respond to PO Box 10, NMB, SC 29597 Source - Sun News
Dispatcher (Part-Time)
Details: We are currently seeking a Part-time Dispatcher for our Manteca division. Successful applicant will work on Saturdays, and some weekdays as needed and will oversee one Driver. Hours could range from 20 – 25 per week. Other responsibilities include: Answer passenger calls in a timely manner and minimize hold times. Collect all necessary trip information for the permissible time period including multiple reservations, and handle cancellations for that day. Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate. Facility cleaning. .
Customer Service Rep II
Details: Location: Downers Grove, ILEducation Required: High School DiplomaExperience Required: At least 2 yearsPosition Description:Basic Function::Under general supervision, processes membership inquiries, responds to and resolves customer inquiries received via telephone or written correspondence, and/or other administrative functions. May also be responsible for accurate billing and premium reconciliation on active and cancelled groups.Essential Functions: 1. Processes membership requests and inquiries from customers within established performance standards/metrics. Conserve life insurance membership, provide payment/billing and loan information. 2. Handles phone inquiries from customers regarding membership transactions and less complex billing inquiries within established performance standards/metrics. 3. Understands products and services offered and understands the impacts to other areas prior to taking action or making decisions. 4. Assists other team members on functions of team. 5. Analyzes, investigates, and resolves most issues and direct resolution. 6. Provides prompt, courteous and accurate customer service for all inquiries. 7. Prepares written correspondence to address specific needs. 8. Actively participates in team environment/activities such as workflow prioritization and monitoring, compliance with service standards and policies and procedures, problem solving, decision making and coordination with other support functions. 9. Maintains a good working relationship with internal and external customers. Job Requirements: 1. Requires a high school diploma or GED 2. Requires two years related customer service experience in a call center environment 3. Knowledge of PC technology and administrative systems 4. Effective interpersonal skills with emphasis on team environment 5. Effective organizational, mathematical, analytical and communication skills (both written and verbal) Preferred Requirements: 1. Life insurance experienceAbout Dearborn National:Dearborn National offers a broad selection of highly competitive insurance and financial products covering diverse markets, including: Group Benefits (employer-paid/voluntary), Worksite, Individual and an array of Enhanced Product Services.The Dearborn National brand companies are licensed in all 50 states, as well as the District of Columbia, the U.S. Virgin Islands, the British Virgin Islands, Guam and Puerto Rico. The parent company of the Dearborn National brand companies, Health Care Service Corporation, a Mutual Legal Reserve Company, (HCSC) is the largest non-investor owned health insurer in the United States and the fourth largest overall.Learn more about Dearborn National Life Insurance Company at www.dearbornnational.com
Assistant Manager / Assistant Store Manager
Details: Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience. From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. As a key member of the store leadership team, you will provide critical support to the General Manager in executing and achieving store financial budgets as well as store operation policy and procedures. We’ll also look to you to drive the sales and operation of the store in the absence of the General Manager.This position is directly responsible for meeting or exceeding sales goals, profit measures and expense controls, shrink and safety. You will manage and coach sales associates in providing great customer service and in performing their assigned tasks. You will also handle all record keeping functions, work schedules and labor cost management. Living out our “animals come first” philosophy, you will lead by example to ensure animal standards are met and exceeded.
Technicians Tesoro Alaska Company, is recruiting for
Details: Technicians Tesoro Alaska Company, is recruiting for the following positions at its Refinery in Kenai, AK: Laboratory Technician This position tests and analyzes samples of crude oil and petroleum products during processing stages, using laboratory apparatus, testing equipment and following standard test procedures to determine physical and chemical properties and ensures products meet quality control standards. Knowledge of pertinent phases of operation of Laboratory. Knowledge of interrelationship between laboratory testing and refinery operations. Field Safety Technician This hourly position will assist with the development, implementation and maintenance of occupational health and safety programs. Other positions available: * MANAGER SUPPLY CHAIN * ELECTRICAL ENGINEER * REFINERY INSPECTOR * WELDER * TURNAROUND COORDINATOR * TRAINING COORDINATOR Tesoro Alaska offers an excellent compensation and benefits package. View full job descriptions and submit your resume at: www.tsocorp.com Equal Opportunity Employer - M/F/D/V Source - Anchorage Daily News
Design Engineer
Details: Design Engineer Are you looking for a firm to grow with? Ready for a second career? EHS-Alaska is looking for a Project Manager to join our team. The successful candidate will be an Engineer or EIT who would like to learn the field of hazmat design, possesses construction or building trades experience, is very computer literate, able to lift 70lbs, work at heights and travel to rural Alaska, and work in a team environment. We offer Medical and Dental, 401K, paid vacation and tuition reimbursement. Employee owned firm. EOE. Email resume to Source - Anchorage Daily News
Servers, Bartenders, Line Cooks & Delivery Drivers needed
Details: Servers, Bartenders, Line Cooks & Delivery Drivers needed for Anchorage Don Jose's. Part time. DOE. Minimum 1 year experience. Apply in person at Don Jose's between 2pm and 5pm. Or visit us online at www.alaskadonjoses.com No phone calls please!th th ] Source - Anchorage Daily News
