Sunday, May 5, 2013
( MECHANIC/TECHNICIAN ) ( Guest Service Manager ) ( Tm Ldr Asset Protection ) ( Credit Analyst ) ( Financial Advisor Washington Township Job ) ( Financial Advisor - Meridian Mississippi Job ) ( Junior Accountant/Analyst ) ( Associate Director, ) ( Behavioral Specialist Consultant/Mobile Therapist ) ( Electronic Banking Analyst ) ( Electronic Banking Specialist ) ( CAPITAL WORKS ENGINEER ) ( Controls Engineer )
Wednesday, April 24, 2013
( Vault Teller I ) ( Electronic Remit Advice Specialist - CBO ) ( Mortgage Processor I ) ( Customer Service Rep (FT Teller) Anderson Township ) ( Retail Personal Banker - Market Mix ) ( Customer Service Rep / Teller - Part-Time ) ( Retail Personal Banker - Cross-Sell ) ( Retail Personal Banker ) ( Personal Banker - North Monroe ) ( Coordinator, Asset Management ) ( Wells Fargo Financial Advisor in Training ) ( Accounts Payable Assistant, Entry Job ) ( Senior SOX Auditor Job ) ( Controller (O640) ) ( 2nd Shfit QA Auditor (2011343) ) ( Financial Analyst Job ) ( Accounting Clerk III )
Vault Teller I
Responsibilities and Duties:
1. Responsible for performing merchant deposits and change orders. (20% - E)
2. Responsible for ensuring incoming and outgoing shipments of money are signed for and that the security cameras are being monitored during armored car entrances. (10% - E)
3. Responsible for processing and balancing incoming loose coin deposits. (10% - E)
4. Responsible for performing coin rolling duties. (10% - E)
5. Responsible for verifying incoming correspondent bank deposits. (10% - E)
6. Responsible for running the cash sorting machine. (10% - E)
7. Responsible for following and maintaining all security policies and procedures. (10% - E)
8. Responsible for the daily balancing and reconciliation of the vault and assigned cash drawer. (10% - E)
9. Responsible for cleaning designated areas in the Cash Vault. (5% - E)
10. All other special projects, reports and duties as assigned. (5% - M)
Electronic Remit Advice Specialist - CBO
JOB SUMMARY:
Under direct supervision, timely and accurately posts all payment types to the billing system to ensure accurate and timely reporting of receivables in accordance with Concentra policies, practices and procedures.
MAJOR DUTIES AND RESPONSIBILITIES:
Payment Application
Answers phone and directs call and/or answers questions
Applies payments to appropriate Workers Compensation accounts
Applies payments to appropriate Workers Compensation/ Patient/Private/ Group Health (cash and credit card) accounts
Applies payments to appropriate Employer/Contract accounts
Performs and maintains posting level per company policy
Identifies and flags short pays
Researches unidentifiable payments
Reconsiderations
Identifies and follows appropriate protocol to correct incorrect payments and billing due to various changes such as address changes and pricing.
Other Duties
Coordinates daily bank deposits
Performs additional duties as assigned
WORKING CONDITIONS/PHYSICAL DEMANDS:
Office Environment
Sitting for extended periods of time
Ability to work extended hours for month end close as needed
Ability to lift weights of under 15 lbs.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Concentra's Data Protection Commitment
* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
* Every Concentra colleague has the responsibility to adhere to data protection principles.
* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
Mortgage Processor I
Division: Mortgage
FlsaStatus: Non-Exempt
EmploymentType: Regular
GENERAL FUNCTION: Performs a wide range of duties related to the processing and pre-underwriting of residential mortgage loans. Duties are both file and vendor level in nature. Maintains contact with external and internal customers to ensure workflowdeadlines are met. Assumes primary responsibility for the loan file upon receipt. Proactive in communicating status on the loan to both the borrower and the Loan Originator, and managing to the closing date. Responsible for updating the file andnotepad as work progresses on the processing system. ESSENTIAL DUTIES & RESPONSIBILITIES: GÇóManage pipeline of conventional, government and/or portfolio loans. GÇóEvaluate loan documentation, calculate income, review assets, analyze data, and clear conditions per delegated authority. GÇóMaintain high level of customer service by being proactive in communicating with borrowers and loan originators. GÇóEnsure accurate, complete, and timely loan data on processing system. GÇóActively participate in ongoing efforts to continually improve customer service for internal and external customers. GÇóResponsible for appropriate section of HMDA Worksheet. GÇóReview exception reports to ensure all tasks are completed. GÇóMaintain knowledge of Fifth Third Mortgage Company's policies and procedures. GÇóPerform any other duties as assigned. SUPERVISORY RESPONSIBILITIES: None
Customer Service Rep (FT Teller) Anderson Township
Division: Retail
FlsaStatus: Non-Exempt
EmploymentType: Regular
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A
Retail Personal Banker - Market Mix
Division: Retail
FlsaStatus: Non-Exempt
EmploymentType: Regular
GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of bankingproducts and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES.
Customer Service Rep / Teller - Part-Time
Division: Retail
FlsaStatus: Non-Exempt
EmploymentType: Regular
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A
Retail Personal Banker - Cross-Sell
Division: Retail
FlsaStatus: Non-Exempt
EmploymentType: Regular
GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES. SUPERVISORY RESPONSIBILITIES: None.
Retail Personal Banker
Division: Retail
FlsaStatus: Non-Exempt
EmploymentType: Regular
GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of bankingproducts and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES.
Personal Banker - North Monroe
Division: Retail
FlsaStatus: Non-Exempt
EmploymentType: Regular
GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES. SUPERVISORY RESPONSIBILITIES: None.
Coordinator, Asset Management
# Responsibility%1Coordinates the maintenance of records and databases containing information regarding hardware, licenses, warranties, and service agreements for the organization's hardware and software.252Leads and directs the work of others with respect to the add move and change of PC Hardware and Software.253Tracks quality throughout the product lifetime.104Minimizes organizational cost through product standardization and tracking in conjunction with the other Asset Coordinators205Provides reports to management team56Relies on extensive experience and judgment to plan and accomplish goals107Procure equipment for operations using designated vendors58Acts as back up to the local Desktop Support teams during heavy or backlog workloads.5
Wells Fargo Financial Advisor in Training
Accounts Payable Assistant, Entry Job
Senior SOX Auditor Job
Controller (O640)
2nd Shfit QA Auditor (2011343)
Financial Analyst Job
Accounting Clerk III
Friday, April 19, 2013
( SALES PROFESSIONAL ) ( Retail Licensed PB (i) Acquisition ) ( Retail Personal Banker - Acquisition ) ( AVP-Analyst ) ( Senior Mortgage Banker (TN) ) ( Personal Investment Officer III ) ( Financial Sales Advisor/Personal Banker - Nacogdoches & 410 ) ( BRANCH ASSOCIATE/TELLER - RIO GRANDE CITY - 40 HOURS ) ( Branch Associate/Teller - SW Military ) ( Branch Associate/ Teller (PT) - Anderson Mill ) ( Branch Associate/Teller ) ( Branch Associate - Teller (30 hour) ) ( ASSOCIATE PERSONAL INVESTMENT OFFICER - BAYTOWN ) ( Mortgage Processor ) ( Business Banking Collection Rep ) ( CSR - Part Time Teller - Sharonville ) ( Retail Personal Banker ) ( Mortgage Sales Assistant ) ( Retail Personal Banker Perry Township )
SALES PROFESSIONAL
Location: Freedom Homes
Address: 1124 Charlotte Hwy
Shift: All
As a New Home Sales Professional with Clayton Homes, you will create a world class home buying experience by assisting prospects to identify a floor plan, select options, obtain financing and coordinate the construction process.
To be successful in this role, New Home Sales Professionals must possess an ability to create an initial rapport, establish trusting relationships and provide a high degree of leadership that allows prospects to have the confidence to select Clayton Homes as their housing solution.
Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry; we take pride in ensuring that all Clayton homeowners receive a high level of customer service from the time they visit one of our Home Centers all the way through to the time they take ownership of their new home.Job Responsibilities:
- Clayton Ambassador– protect the Clayton Homes branding and assets by maintaining a high level of integrity throughout the sales process;
- Constant Learner– develop expertise in areas such as finance, product, sales acumen, sales presentation skills and your local market;
- Customer Follow-up– maintain customer files and provide timely follow-up with prospective buyers via the company’s CRM system;
- Merchandising– assist manager by helping select inventory, decorate models and maintain appearance of the homes;
- Personal Prospecting– develop, refine and execute a strategic sales and marketing plan to increase home center traffic;
- Product Demonstration– show prospects display homes, demonstrate features and benefits to create added value;
- Set Appointments– set home center visits utilizing prospect database and by converting ad calls and web leads;
- Sales– facilitate the buying process by building trust, meeting needs and converting prospects to satisfied homeowners;
- Team Contributor– be a positive team member and assist in the development of other Clayton Homes Team Members;
- Training– participates in all sales meetings, training opportunities and other company sponsored functions;
- World Class Customer Service– provide a great home buying experience by exceeding the customer expectations and honoring commitments.
Benefits:
- A Berkshire Hathaway Company- an integrity based organization offering unlimited career growth;
- Comprehensive Benefit Package- Medical, Dental, Life, Vision and 401k with aggressive employer match;
- Fitness Reimbursement and Wellness Program– we want our employees to maintain a healthy lifestyle;
- Model Home Centers are closed on Sundays– we believe in offering a balanced working environment;
- Performance Perks– we offer incredible rewards for our top performers – Cruises, Resort Trips, etc;
- Training and Professional Development– we offer online educational opportunities and training seminars.
Compensation:
- As a Sales Professional with Clayton Homes, you will receive a $24k base salary plus a lucrative commission plan
- We offer a paid training program and a progressive New Hire sales incentive to help you build your business
- Unlimited career and earning potential!
Retail Licensed PB (i) Acquisition
Division: Retail
FlsaStatus: Non-Exempt
EmploymentType: Regular
GENERAL FUNCTION: A sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management. o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate. o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage sales/referral goals as set by management; and achieve goal in annualized revenue to retain (i) designation. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from other providers in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. * Bank Operations: o Open and maintain full range of retail accounts and services. o Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. o May need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None.
Retail Personal Banker - Acquisition
Division: Retail
FlsaStatus: Non-Exempt
EmploymentType: Regular
GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: #Sales/Goals Function: oMaintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. oConsistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). oOversee the complete consumer loan process following approved guidelines. oConsistently meet or exceed brokerage referral goals as set by management. oMaintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. oPromote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. oInitiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. oMaintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. oActively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. oEstablish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. oProvide guidance to the Customer/Financial Service Representatives in the referral/sales process. #Customer Service: oUtilize the FNA to build thorough customer information for optimal financial solutions for their needs. oProvide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. oPromote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. oEstablish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. oAssist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. #Bank Operations: oOpen and maintain full range of retail accounts and services. oKeep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. oMay need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None.