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Sunday, June 9, 2013

( Senior Accountant ) ( In Store Marketing Representative - Greater Baltimore Maryland ) ( In Store Marketing Representative - Bowie, MD ) ( In Store Marketing Representative - Gaithersburg & Frederick, MD ) ( In Store Marketing Representative- West Jordan, UT ) ( In Store Marketing Representative - Silver Springs & Glen Burnie, MD ) ( In Store Marketing Representative - Albany, Oregon ) ( In Store Marketing Representative-Vancouver, WA ) ( In Store Marketing Representative - Springfield, OR ) ( In Store Marketing Representative - Salem, Oregon ) ( In Store Marketing Representative - Portland, Oregon ) ( Returns Admin ) ( Automotive Technician ) ( Sr Principal QA Engineer ) ( Sr Systems Engineer I ) ( Sr Systems Engineer II ) ( Eng Logistics Specialist II ) ( Sanitation Machine / Facility - ALL Shifts - To $11/hr )

Senior Accountant

Details: Our client is a Global Bio Pharmaceutical Company located in North Bergen, NJ who is looking to hire a Senior Accountant.Responsibilities:The Senior Accountant will report directly to the Controller of this international business. The primary focus of the position is to provide accounting and reporting for the global group in compliance with corporate policies. Specifics include; General ledger maintenance and journal entries, working with fixed assets and intercompany accounts Sales, COGS and inventory, whilst maintaining chart of accounts Account analysis and creation of excel based schedules supporting journal entries Perform monthly reviews and performance analysis Month end close and consolidation responsibilities

In Store Marketing Representative - Greater Baltimore Maryland

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Greater Baltimore, MD.In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!We offer: $14.00 - $16.00 per hour (pay rate includes base pay plus bonus) Flexible hours (up to 29) hours per week (part-time) Some Benefits Available Pleasant retail environment, work inside your Sears Store A great Company and a Rewarding place to work!Immediate Openings at the following Sears Locations: Baltimore-White Marsh Mall Bel Air-Hartford Mall Columbia-The Mall at Columbia Cockeysville-Hunt Valley Towne CenterFor consideration, apply online.

In Store Marketing Representative - Bowie, MD

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Bowie, MD.In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!We offer: $14.00 - $16.00 per hour (pay rate includes base pay plus bonus) Flexible hours (up to 29) hours per week (part-time) Some Benefits Available Pleasant retail environment, work inside your Sears Store A great Company and a Rewarding place to work!Immediate Openings at the following Sears Locations: Bowie New Towne CenterFor consideration, apply online.

In Store Marketing Representative - Gaithersburg & Frederick, MD

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Gaithersburg & Frederick, MD.In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!We offer: $14.00 - $16.00 per hour (pay rate includes base pay plus bonus) Flexible hours (up to 29) hours per week (part-time) Some Benefits Available Pleasant retail environment, work inside your Sears Store A great Company and a Rewarding place to work!Immediate Openings at the following Sears Locations: Lake Forest Mall Francis Scott Key MallFor consideration, apply online.

In Store Marketing Representative- West Jordan, UT

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Murray & West Jordan, UT.In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!We offer: $14-$16/hour (includes base pay plus bonus) Flexible hours (up to 29) hours per week (part-time) Some Benefits Available Pleasant retail environment, work inside your Sears Store A great Company and a Rewarding place to work!Immediate Openings at the following Sears Locations: Fashion Place Mall Sears Grand at Jordan LandingFor consideration, apply online.

In Store Marketing Representative - Silver Springs & Glen Burnie, MD

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Silver Springs & Glen Burnie, MD.In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!We offer: $14.00 - $16.00 per hour (pay rate includes base pay plus bonus) Flexible hours (up to 29) hours per week (part-time) Some Benefits Available Pleasant retail environment, work inside your Sears Store A great Company and a Rewarding place to work!Immediate Openings at the following Sears Locations: White Oak Shopping Center Marley StationFor consideration, apply online.

In Store Marketing Representative - Albany, Oregon

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Albany, OR.In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!We offer: $14-$16/ hour (includes base pay plus bonus) Flexible hours (up to 29) hours per week (part-time) Some Benefits Available Pleasant retail environment, work inside your Sears Store A great Company and a Rewarding place to work!Immediate Openings at the following Sears Locations: Heritage MallFor consideration, apply online.

In Store Marketing Representative-Vancouver, WA

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Vancouver, WA.In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!We offer: $14-$16/hour (includes base pay plus bonus) Flexible hours (up to 29) hours per week (part-time) Some Benefits Available Pleasant retail environment, work inside your Sears Store A great Company and a Rewarding place to work!Immediate Openings at the following Sears Locations: Vancouver MallFor consideration, apply online.

In Store Marketing Representative - Springfield, OR

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Springfield, OR.In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!We offer: $14-$16/hour (pay rate includes base pay plus bonus) Flexible hours (up to 29) hours per week (part-time) Some Benefits Available Pleasant retail environment, work inside your Sears Store A great Company and a Rewarding place to work!Immediate Openings at the following Sears Locations: Gateway MallFor consideration, apply online.

In Store Marketing Representative - Salem, Oregon

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Salem, OR.In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!We offer: $14-$16/hour (includes base pay plus bonus) Flexible hours (up to 29) hours per week (part-time) Some Benefits Available Pleasant retail environment, work inside your Sears Store A great Company and a Rewarding place to work!Immediate Openings at the following Sears Locations: Lancaster MallFor consideration, apply online

In Store Marketing Representative - Portland, Oregon

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Portland, OR.In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!We offer:-Lucrative bonus in addition to an hourly wage-Flexible hours (up to 29) hours per week (part-time)-Some Benefits Available-Pleasant retail environment, work inside your Sears Store-A great Company and a Rewarding place to work!Immediate Openings at the following Sears Locations:-Clackamas Towne Center-Lloyd Center-Washington Square MallFor consideration, apply online.

Returns Admin

Details: This position serves as the crossdock contact for handling of RMAs, CODs, cancellations, reorders, liquidation of distress merchandise and processing of claims.

Automotive Technician

Details: Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Expert Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Learn more!Job Responsibilities of Automotive Technician:• Assisting technician mechanics in performing technical activities. • Diagnoses and repairs to specifications – brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems. • Adequately explains technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis. • Continuously learns new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. • Keeps store management aware of mechanical repair problems as they occur. • Maintains an organized neat and safe bay.

Sr Principal QA Engineer

Details: Job Description: Candidate shall possess the technical expertise as a Subject Matter Expert (SME) in the machining, casting, and forging technologies. Candidate shall be able to provide supplier quality management and oversight of this technology area at both the RMS and enterprise levels. Required Skills: A minimum of 12 years of experience is required in at least three of the below categories: o Engineering development/sustainment o Supplier engagement activitieso Operations/manufacturingo Quality and Mission assurance Candidate should have either led or participated in supporting the following supplier quality principles:o Assess the QMS (Quality Management System) of supplierso PFMEA'so Process Maps o Quality Control Planso Advanced Work Instructionso Critical Parameter Managemento RCCA (Root Cause and Corrective Action)o Statistical Process Controlo Data analysiso Lead supplier improvement projects o Generate risk mitigation planso Lean Manufacturing Manage and support SEAC (Strategic Enterprise Aligned Commodities) Activities Ability to work collaboratively with cross-functional stakeholders (Engineering, Operations, Supply Chain, and Quality) Ability to exercise sound judgment and make appropriate decisions with minimal supervisory intervention. Supply Chain Acumen- Develop and execute enterprise level supplier strategy for assigned technology Project Management Skills - Identifies needed resources, develops project plans, and drives project execution Knowledge of RMS policies and procedures - to provide compliance oversight and drive continuous improvement within organization - and modify command media as needed Ability to lead and motivate a team Professional communication - Proficiency at preparing and presenting clear and concise upper management and customer presentations. Ability to coach junior quality engineers in application of the above techniques Possess established network of technical resources, both inside and outside of company GD&T experience Familiarity with mechanical inspection techniques and limitations Ability to travelDesired Skills Six Sigma Certification and ASQ certifications are beneficial.Required Education: B.S. or B.A.- In a technical or Engineering discipline; Advanced degree (MBA, MS, PhD) is preferred.

Sr Systems Engineer I

Details: Job Description:Do you consider yourself as one who follows through on every task?Are you a highly independent person?Do you have a knack for knowing how to partner with people?If you answered yes to those questions you may be who we are looking for as a Technical Writer in Raytheon's Engineering Product Support Directorate for a position in our Huntsville, AL facility.The Engineering Product Support Directorate (EPSD) is responsible for ensuring our products are Safe, Reliable, Maintainable and are under configuration control. EPSD consists of multiple disciplines that support engineering, our program offices and our customers. Our EPSD disciplines participate in the total life cycle of our products from conception to deactivation. We are focused in two main areas, Product Support and Technical Data support. In the product support area the disciplines are reliability, system safety and supportability. On the technical data side, the main disciplines are configuration management and data management. EPSD also provides program office and engineering support in the areas of earned value, engineering check and product verification. EPSD also includes the operational aspects of mission support such as field and technical support, repairs and spares management and Program Management support. In our Louisville, KY., and Huntsville, AL., locations, we provide a full spectrum of Logistics Support Services for RMS portfolio of Weapon Systems through their life cycle. These include pre and post deployment activities. Develop and maintain technical data, documentation, and training material. Perform activities involving actual "hands-on" tasks on the equipment efforts: Field Service, Performance Based Logistics (PBL), Training, and Depot Support / Repair.As a Technical Writer you will be responsible for leading the development of and creating technical documentation for deliverables for a weapons system and associated test equipment. The candidate must read and interpret engineering drawings and specifications in order to develop technical documentation. You must be able to develop solutions to problems of unusual complexity utilizing ingenuity and innovation to serve as a precedent for future decisions. You must have a good understanding and application of maintenance, tear-down, and theory of operation principles of missile systems and associated test equipment. Be able to perform formatting, editing, proofreading, and quality control functions to produce technical publications in a deadline-driven environment Weapon Systems and associated test equipment in support of our military customers. Be responsible for leading and working closely with engineers to develop or edit technical publications for military logistics technical publications and interact closely with co-workers, subject matter experts, and customers to understand and meet product expectations. You must have the ability to manage multiple deadlines and priorities within specified time frames.The candidate will also have some interactions with senior internal and external staff to support program management. You must be self-directed and work independently with good communication skills (both written and verbal) in order to work at a remote site. The person selected for this position will reside in Huntsville, Alabama to provide technical documentation for the Supportability Engineering Department. The candidate will develop solutions to a variety of supportability problems and may perform predictions for spare parts analysis, write BOEs, develop training materials, develop various Integrated Logistics Support Plans, deliver training, and interact with SMEs between departments. The position may require light CONUS and International travel based on program activities. Required Experience & Skills: 4 Years Integrated Logistics experience required. Strong missile, test equipment, or technical background. Ability to implement plans, report results effectively and to identify / escalate issues to management. Knowledge of Integrated Logistics Support concepts, requirements, and processes. Ability to take inputs from various project teams and coordinate task priorities with the team. Must be able to guide the successful completion of major programs. Strong writing and editing skills; proficiency with MS Office applications with excellent communication & interpersonal skills. Ability to work well in a team environment with excellent organizational skills. Be able to represent the organization as the prime technical contact on contracts and projects. Ability to work as a self-motivated, self-starting individual with general directions provided. Must be able to read and interpret engineering drawings and specifications. Must be able to develop technical solutions to a wide range of difficult problems. Must be able to read Engineering Change Notices and technical drawings to understand their impact to the logistics functions in order to make recommended changes to Technical Data Packages. Demonstrated proficiency with email tools, world-wide-web usage and RMS internal / external eRooms. Ability to be flexible and take on new challenges.Desired Experience & Skills: Strong commitment to quality. Raytheon Missile Systems processes experience required. Good verbal communication skills. Good teaming skills. Strong English grammar skills. Strong interpersonal skills. Ability to work in a highly collaborative team setting and successfully navigate a fast-paced, challenging environment while being result-oriented. Demonstrated analytical and problem-solving skills. Detailed oriented but also able to understand and communicate the bigger picture. Good organizational skills by setting priorities and working within deadlines.Special Requirements:This position requires the eligibility to obtain a security clearance. Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. Security clearance factors include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and drug involvement. Employment is contingent on other factors, including, but not limited to, background checks and drug screens. Required Education:Bachelor of Science or Bachelor of Arts degree in Engineering, Science, or Mathematics with 4 years work experience required.

Sr Systems Engineer II

Details: Job Description:Do you consider yourself as one who follows through on every task?Do you yearn to be the one people rely on most?Do you have a knack for knowing how to partner with people?If you answered yes to those questions you may be who we are looking for as a Technical Writer in Raytheon's Engineering Product Support Directorate for a position in our Huntsville, AL facility.The Engineering Product Support Directorate (EPSD) is responsible for ensuring our products are Safe, Reliable, Maintainable and are under configuration control. EPSD consists of multiple disciplines that support engineering, our program offices and our customers. Our EPSD disciplines participate in the total life cycle of our products from conception to deactivation. We are focused in two main areas, Product Support and Technical Data support. In the product support area the disciplines are reliability, system safety and supportability. On the technical data side, the main disciplines are configuration management and data management. EPSD also provides program office and engineering support in the areas of earned value, engineering check and product verification. EPSD also includes the operational aspects of mission support such as field and technical support, repairs and spares management and Program Management support. In our Louisville, KY., and Huntsville, AL., locations, we provide a full spectrum of Logistics Support Services for RMS portfolio of Weapon Systems through their life cycle. These include pre and post deployment activities. Develop and maintain technical data, documentation, and training material. Perform activities involving "hands-on" efforts: Field Service, Performance Based Logistics (PBL), Training, and Depot Support / Repair.As a Technical Writer you will be responsible for leading the development of and creating technical documentation for deliverables for a weapons system and associated test equipment. The candidate must read and interpret engineering drawings and specifications in order to develop technical documentation. You must be able to develop solutions to problems of unusual complexity utilizing ingenuity and innovation to serve as a precedent for future decisions. You must have a good understanding and application of maintenance, tear-down, and theory of operation principles of missile systems and associated test equipment. Be able to perform formatting, editing, proofreading, and quality control functions to produce technical publications in a deadline-driven environment Weapon Systems and associated test equipment in support of our military customers. Be responsible for leading and working closely with engineers to develop or edit technical publications for military logistics technical publications and interact closely with co-workers, subject matter experts, and customers to understand and meet product expectations. You must have the ability to manage multiple deadlines and priorities within specified time frames.The candidate will also have some interactions with senior internal and external staff to support program management. You must be self-directed and work independently with good communication skills (both written and verbal) in order to work at a remote site. The person selected for this position will reside in Huntsville, Alabama to provide technical documentation for the Supportability Engineering Department. The candidate will develop solutions to a variety of supportability problems and may perform predictions for spare parts analysis, write BOEs, develop training materials, develop various Integrated Logistics Support Plans, deliver training, and interact with SMEs between departments. The position may require light CONUS and International travel based on program activities. Required Experience & Skills: 6 years Integrated Logistics experience required. Strong missile, test equipment, or technical background. Ability to implement plans, report results effectively and to identify / escalate issues to management. Knowledge of Integrated Logistics Support concepts, requirements, and processes. Ability to take inputs from various project teams and coordinate task priorities with the team. Must be able to guide the successful completion of major programs and function in a project leadership role. Strong writing and editing skills; proficiency with MS Office applications with excellent communication & interpersonal skills. Ability to work well in a team environment with excellent organizational skills. Be able to represent the organization as the prime technical contact on contracts and projects. Ability to work as a self-motivated, self-starting individual without appreciable direction. Must be able to read and interpret engineering drawings and specifications. Must be able to develop technical solutions to complex problems that require the regular use of ingenuity and creativity. Must be able to read Engineering Change Notices and technical drawings to understand their impact to the logistics functions in order to make recommended changes to Technical Data Packages. Demonstrated proficiency with email tools, world-wide-web usage and RMS internal / external eRooms. Ability to be flexible and take on new challenges.Desired Experience & Skills: Strong commitment to quality. Raytheon Missile Systems processes experience required. Good verbal communication skills. Good teaming skills. Strong English grammar skills. Strong interpersonal skills. Ability to work in a highly collaborative team setting and successfully navigate a fast-paced, challenging environment while being result-oriented. Demonstrated analytical and problem-solving skills. Detailed oriented but also able to understand and communicate the bigger picture. Good organizational skills by setting priorities and working within deadlines.Special Requirements:This position requires the eligibility to obtain a security clearance. Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. Security clearance factors include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and drug involvement. Employment is contingent on other factors, including, but not limited to, background checks and drug screens. Required Education:Bachelor of Science or Bachelor of Arts degree in Engineering, Science, or Mathematics with 6 years work experience required.

Eng Logistics Specialist II

Details: Do you make individuals on your team better?Do you actively seek out problems and develop solutions?Do you have a knack for knowing how to support people for success?If you answered yes to those questions you may be who we are looking for as a Technical Writer in Raytheon's Engineering Product Support Directorate for a position in our Huntsville, AL facility.The Engineering Product Support Directorate (EPSD) is responsible for ensuring our products are Safe, Reliable, Maintainable and are under configuration control. EPSD consists of multiple disciplines that support engineering, our program offices and our customers. Our EPSD disciplines participate in the total life cycle of our products from conception to deactivation. We are focused in two main areas, Product Support and Technical Data support. In the product support area the disciplines are reliability, system safety and supportability. On the technical data side, the main disciplines are configuration management and data management. EPSD also provides program office and engineering support in the areas of earned value, engineering check and product verification. EPSD also includes the operational aspects of mission support such as field and technical support, repairs and spares management and Program Management support. In our Louisville, KY., and Huntsville, AL., locations, we provide a full spectrum of Logistics Support Services for RMS portfolio of Weapon Systems through their life cycle. These include pre and post deployment activities. Develop and maintain technical data, documentation, and training material. Perform activities involving "hands-on" efforts: Field Service, Performance Based Logistics (PBL), Training, and Depot Support / Repair.As a Technical Writer you will be responsible for creating technical documentation for deliverables for the weapon system. The candidate must read and interpret engineering drawings and specifications in order to develop technical documentation. You must have a good understanding and application of maintenance, tear-down, and theory of operation principles of missile systems. Be able to perform formatting, editing, proofreading, and quality control functions to produce technical publications in a deadline-driven environment Weapon Systems in support of our military customers. Be responsible for working closely with engineers to develop or edit technical publications for military logistics technical publications and interact closely with co-workers, subject matter experts, and customers to understand and meet product expectations. You must have the ability to develop solutions to a variety of problems of moderate complexity and manage multiple deadlines and priorities within specified time frames.The candidate will also have some interactions with senior internal and external staff to support program management. You must be able to work under general supervision with good communication skills (both written and verbal) in order to work at a remote site. The person selected for this position will reside in Huntsville, Alabama to provide technical documentation for the Supportability Engineering Department. The candidate will develop solutions to a variety of supportability problems and may perform predictions for spare parts analysis, write BOEs, develop training materials, develop various Integrated Logistics Support Plans, deliver training, and interact with SMEs between departments. The position may require light CONUS and International travel based on program activities. Required Experience & Skills:Ability to multi-task in a fast-paced work environment and priorities within specified time frames. 2 years Integrated Logistics experience required. Knowledge of Integrated Logistics Support concepts, requirements, and processes. Ability to take inputs from various project teams and coordinate task priorities with team lead. Strong writing and editing skills; proficiency with MS Office applications with excellent communication & interpersonal skills. Ability to work well in a team environment with excellent organizational skills. Ability to work under general supervision. Must be able to read Engineering Change Notices and technical drawings to understand their impact to the logistics functions in order to make recommended changes to Technical Data Packages. Demonstrated proficiency with all email tools, world-wide-web usage and RMS internal / external eRooms. Ability to be flexible and take on new challenges. Ability to identify potential problems associated with Logistics and Customers to take corrective action as needed Ability to problem solve and seek out additional resources Desired Experience & Skills: Strong commitment to quality Raytheon Missile Systems processes experience required Good verbal communication skills Good teaming skills Strong English grammar skills Strong interpersonal skills Ability to work in a highly collaborative team setting and successfully navigate a fast-paced, challenging environment while being result-oriented Demonstrated analytical and problem-solving skills Detailed oriented but also able to understand and communicate the bigger picture Good organizational skills by setting priorities and working within deadlines Special Requirements:This position requires the eligibility to obtain a security clearance. Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. Security clearance factors include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and drug involvement. Employment is contingent on other factors, including, but not limited to, background checks and drug screens. Required Education:Bachelor of Science or Bachelor of Arts degrees with 2 years work experience required.Raytheon is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

Sanitation Machine / Facility - ALL Shifts - To $11/hr

Details: Machine / Facility Sanitation Worker ... move your career in a positive direction with a successful Aurora food manufacturing company that won't treat you like just another number. Machine / Facility Sanitation Worker explore a great future with great benefits in this team spirited organization! Machine / Facility Sanitation Worker will clean the facility and equipment. Machine / Facility Sanitation Worker will work 1st shift (7:00am-3:30pm), 2nd shift (3:00pm-11:30pm) or 3rd shift (11:00pm-7:30am). Salary goes up to $11.00 (depending on shift and experience).

Thursday, May 30, 2013

( Engineering Business Development Manager ) ( Accounts Receivable Clerk - ERP System (Oracle) ) ( Rochester (Hudson Avenue) - Instore Retail Banker ) ( Refinish - Customer Service Representative - Order Entry Collision, Strongsville, Ohio ) ( Guest Service Agent ) ( Guest Services Associate - WorldMark - Taos, New Mexico ) ( Tour Receptionist, Front Line ) ( Guest Services Associate - Wyndham Ocean Walk Resort, Daytona Beach, FL ) ( Guest Services Supervisor - Seventh Mountain - Bend, Oregon ) ( Guest Services Associate - WorldMark LV Blvd - Las Vegas, NV ) ( Guest Services Manager - WorldMark - Pinetop, Arizona ) ( Child Care Attendant-Wisconsin Dells ) ( Guest Services Supervisor - WorldMark - Bass Lake, California ) ( 2:30pm-11pm Guest Services Associate-Wyndham Branson Meadows- (Branson, MO) ) ( Guest Services Associate (Full Time)- La Cascada Resort - San Antonio, TX ) ( Assistant Guest Service Manager- Wyndham San Diego Bayside ) ( Front Desk/ Guest Services Manager- Club Lakeridge - Reno, NV ) ( Inside Sales/Customer Care ) ( AVP Health Plan Operations Job ) ( Marketing Intern )

Engineering Business Development Manager

Details: Elsevier is the world's leading provider of scientific, technical and medical (STM) information, tools and resources. A global company based in Amsterdam, Elsevier partners with scientists, researchers, healthcare providers, educators and decision-makers in academic institutions, governments and corporations to help them find, evaluate and use information. Our breadth of content is unparalleled, spanning virtually every STM field in the world and includes such distinguished brands as Gray's Anatomy, The Lancet and Cell. Using innovative technology, we deliver our content through tools that help our customers be more productive and successful in their work. ScienceDirect delivers the worlds' leading journals electronically to over 11 million readers in 200 countries. And physicians in 95 percent of teaching hospitals rely on MD Consult to get critical information that can save lives. Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an Equal Opportunity / Affirmative Action Employer.The Engineering Business Development Manager is a member of the Corporate Markets business unit, reporting to the Senior Director, Engineering Business Development. This role provides opportunities to lead business development and new product development activities within the Engineering market. This is a critical space for Elsevier’s high-growth Engineering & Technology group and builds off of the company’s recent acquisition of Knovel, a web-based application integrating technical information with analytical and search tools to drive innovation and deliver answers engineers can trust. Leveraging a strong engineering background, the Engineering Business Development Manager will spearhead identifying and engaging strategic partners and nurture those relationships towards commercial transactions. He/she will also be at the front-edge of learning and understanding the latest trends and needs of corporate engineering communities, and will use those insights to influence early stages of development for new product concepts. The candidate can expect to be part of a dynamic, fast-paced, and close-knit team seeking to aggressively accelerate Elsevier’s presence and connections in the Engineering market.Key Result Areas and Main Responsibilities:Engineering business development(60%)•Develop and nurture pipeline of external engineering information/tools/solutions business development and strategic partnership opportunities, including but not limited to: oIntegrations of Elsevier content and products with engineering software and information platforms. oDistribution and all other revenue-generating partnerships.•Line up and close commercial agreements for late-stage partnership opportunities. Competitor/ partner profiling and market trends(25%)•Understand and continue to monitor the engineering information/tool/solutions competitive landscape and company/end-user trends within corporate and applied engineering communities. •Engage and participate in interviews/ meetings with end-users, customers, partners, content providers, and engineering information/tool/solution providers to drive insights.New product testing and prototyping(15%)•Identify new information/data-based product concepts that would deliver value for engineers•Support the initial stages of product development for such concepts: oParticipate in early stage product concept testing and mock-up/prototype development. oSupport preparation of business cases together with relevant Product Management teams within Elsevier.

Accounts Receivable Clerk - ERP System (Oracle)

Details: Responsibilities: Our client in the North Attleboro, Massachusetts area is seeking an Accounts Receivable/ Cash Applications Clerk to join their team on a long-term temporary basis.Responsibilities for this position will include:Receives and posts cash items and third party paymentsReconciles, corrects, and applies adjustments to billing recordsProcesses invoicing for customersReviews credit balances, refunds, adjustments, and claim denialsMaintains current and complete customer files; documenting all communication concerning the accounts receivableMonitors account performance and inform management of problem accounts and potential bad debt accountsInterfaces with management and various headquarters departments to effect collection of accounts receivablePerforms a variety of general clerical duties including telephone reception, mail distribution, and other routine functionsEnsures strict confidentiality of financial records

Rochester (Hudson Avenue) - Instore Retail Banker

Details: Retail Banker (In-Store) Demonstrate excellent communication skills, both written and verbal Demonstrate excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to detail Responsible for marketing and selling bank products and services to potential customers Evaluate existing customer's needs and cross sell additional products and services Demonstrate proficiency with regard to policies, procedures, products and services pertaining to teller and new account transactions Demonstrate enthusiasm about Woodforest bank products and services when talking to both customers and potential customers Participate in sales and marketing activities for the purpose of meeting branch sales goals and objectives Deliver outstanding customer service to achieve customer satisfaction, retention and increase sales Responsible for developing professional relationships with retail partners to maintain the Bank's professional reputation Process teller transactions, open new accounts and balance a cash drawer timely and accurately Practice branch security procedures and protect customer confidentiality and privacy Demonstrate skills that contribute to building a strong team and maintaining a professional work environment Demonstrate availability and flexibility in scheduling to ensure coverage All other duties as assigned

Refinish - Customer Service Representative - Order Entry Collision, Strongsville, Ohio

Details: PPG: BRINGING INNOVATION TO THE SURFACE. PPG Industries' vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in more than 60 countries around the world. Sales in 2011 were $14.9 billion. PPG shares are traded on the New York Stock Exchange (symbol:PPG). For more information, visit www.ppg.com. Key Responsibilities 1. Order Entry Collision - Provide order management support for customers, ensuring orders are processed in an efficient and accurate manner; Timely customer follow-up in resolving order discrepancies, and ensuring all special customer requirements are met to the satisfaction of the customer. 2. Sourcing of Products not available through our Distribution Centers. 3. Advertising - Provide order management support for customers, ensuring orders are processed in an efficient and accurate manner; Support advertising inventory management. 4. Projects - assignment to support customer service process improvements as assigned by supervisor, i.e. procedures, studies 5. E-tools - Provide customers with assistance in registering, accessing, and navigating through our electronic customer facing tools, including on-line ordering, on-line color look up, and web sites. 6. Database Maintenance - Assists in maintaining the quality and integrity of unique customer information within the customer knowledge database; Logs incoming/outgoing customer calls within the PPG Customer Relationship Management Database - CTS. 7. Continuous Learning - stay up-to-date on procedures, tools, and system upgrades 8. Mentor Others - share expertise and provide mentorship to persons new to knowledge areas. 9. Filing/record retention

Guest Service Agent

Details: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Guest Services Associate - WorldMark - Taos, New Mexico

Details: Job Summary:Greet, register, establish necessary credit for and issue keys appropriately to guests.Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.Communicate with other departments as needed via telephone and two-way radio.Completed check-out procedures, computes bills, collects payment and makes change for guests as required.Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.Balance all cash receipts and work performed during shift and performs a bucket check on shift.Distributes guest and staff mail and messages as necessary.Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

Tour Receptionist, Front Line

Details: Accurate input of tour information into CRS.Greeting and distribution of tour guests.Notification of tours to sales reps.Accurate validation of guest information.Able to handle confidential proprietary information.Answer phones and guests questions in a professional manner.Must be able to prioritize; must be able to deal with stress; concentrate for long period of time; and must be able to deal with various personality types.Greeting tour guests and distribution of gifts.Accurate input of gifting information into CRS.Handling show reservations

Guest Services Associate - Wyndham Ocean Walk Resort, Daytona Beach, FL

Details: Guest Services Associate Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest. Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states: We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper. We delight our customers by meeting their needs or exceeding their expectations. We are 'memory makers'. Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophies; our employees strengthen their customer service skills for successful execution of signature service. In your role, you will help us deliver outstanding service and hospitality to our guests to ensure they have a memorable vacation while staying with our resorts each and every time. Job Summary:Greet, register, establish necessary credit for and issue keys appropriately to guests. Answer telephones/PBX with proper telephone etiquette and direct calls accordingly. Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions. Communicate with other departments as needed via telephone and two-way radio. Completed check-out procedures, computes bills, collects payment and makes change for guests as required. Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations. Balance all cash receipts and work performed during shift and performs a bucket check on shift. Distributes guest and staff mail and messages as necessary. Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

Guest Services Supervisor - Seventh Mountain - Bend, Oregon

Details: Job Summary:Supervise the daily operation of the front desk and its team members. Some of the duties include but are not limited to guest check-in, guest check-out, answering guest and staff questions, running reports as required and maintain efficient schedules and operational procedures which result in the satisfaction of all staff and guests.Interact with owners, guests, potential owners, affiliated business units and team members regarding resort inquiries, complaints, comments and suggestions with appropriate problem solving and service recovery actions as to assure a successful outcome.Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible.Assist with Team/Staff issues and other items as requested.

Guest Services Associate - WorldMark LV Blvd - Las Vegas, NV

Guest Services Manager - WorldMark - Pinetop, Arizona

Details: Job Summary:Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values.Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.Directly responsible for the Front Desk, PBX, and Bell Staff. Will assist Guest Service Agents in satisfying guest requests and ensuring prompt satisfaction.Maintain a positive working relationship and open line of communication with the Board of Directors, Owners, Guests, and Sales/Marketing to ensure high levels of Customer satisfactionCoordinate and verify timeshare exchange information and oversee the compilation of weekly reservations and occupancy statistics. Responsible for monitoring of rooms inventory, rate and plan availability.Hire, train and retain associates for all supervised departments.Provide guidance and assistance to Guest Services team members. Ensure adequate staffing levels for all departments. Coordinate schedules, payroll and expenses to meet or fall below budget.Provide evaluations, coaching and development for Guest Services team members. Create and implement training and development plans.Prepare annual Guest Services Department budget and manage expenses within budget guidelines.Monitor guest satisfaction processes and respond to guest concerns and inquiries.Be proactive by providing hands-on support during peak business times.

Child Care Attendant-Wisconsin Dells

Details: Position Summary: Supervise and entertain children whose parents are on a sales presentation. Prepare coffee, tea, lemonade, Keep refreshment area full and clean at all times. Clerical duties as needed for our front desk. Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Guest Services Supervisor - WorldMark - Bass Lake, California

2:30pm-11pm Guest Services Associate-Wyndham Branson Meadows- (Branson, MO)

Guest Services Associate (Full Time)- La Cascada Resort - San Antonio, TX

Assistant Guest Service Manager- Wyndham San Diego Bayside

Details: The Assistant Guest Services Manager's primary function is to assist the Guest Service Manager with the daily operations of the front office. He/she will act as a supervisor to all Guest Services, Concierge and Uniformed Services/Transportation personnel assist with guest complaints and represent management in the absence of the Guest Services Manager. Fundamental Requirements:• Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.• Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.• Greet and welcome all guests approaching the Front Desk in accordance with Wyndham S.O.P.'s.• Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.• Assist Guest Service Agents with check-ins and checkouts; confirm that all SOP's are being followed properly.• Assist and supervise Guest Service Agents with daily duties.• Train new employees, help to develop and implement training programs.• Confirm that Guest Service Agents, Operators and Bellstaff complete all duties.

Front Desk/ Guest Services Manager- Club Lakeridge - Reno, NV

Inside Sales/Customer Care

Details: Job Classification: Contract Inside Sales/Customer Service SpecialistResponsibilities: • Builds and maintains strong business relationships with Customers to drive an exceptional Customer experience• Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales • Presents products, services and capabilities to best meet the needs of the Customer• Develops sales opportunities and assists in developing the pipeline for future sales activity through daily interactions with Customers• Responds professionally to inquiries from with key accounts via multiple methods (phone, email, fax, meetings, etc.)• Independently, or as a team member, investigates and resolves Customer issues – delivery, price, quality, product and tooling information, etc.- in a timely fashion• Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels• Works with assigned Global Account Manager to execute the account plan• Remains actively involved ensuring On-Time Delivery, Billing, and Customer Experience Management• Performs statistical analysis relating to product, bookings, billings, opportunities and Customer profiles • Displays strong interpersonal skills and a positive and professional attitude Qualifications:Bachelors Degree in related field preferred3 to 5 years customer service experience requiredDemonstrated, excellent communicator (verbal, written, spoken) with exceptional listening skillsDemonstrated ability to work as a member of an account team to identify new opportunitiesAnalytical and structured thinking with a creative ability to identify and pursue new business opportunitiesPrevious Inside Sales experience preferred Demonstrated ability to take ownership of, and maintain progress on, multiple tasksDemonstrated adaptability to changing priorities, strategies and business conditions Advanced knowledge of Microsoft Office SuiteWorking knowledge of SAP preferred Join Aerotek Professional Services&#174. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

AVP Health Plan Operations Job

Details: AVP Health Plan OperationsJob ID 2013-22952 # Positions 1Location US-VA-RichmondUS-VA-Virginia BeachSearch Category Health Care OperationsType Regular Full-Time (30+ hours) Posted Date 5/24/2013Additional Locations US-VA-Virginia BeachMore information about this job:Summary:The AVP, Operations will report directly to the COO with a dotted line to the SVP, Operations. The incumbent will work to advance AMERIGROUP’s strategic imperatives as the primary link between the HO and health plan operations. The incumbent will be responsible for health plan dashboards, operations policies, OPEX, best practices and regulatory compliance. The incumbent will build strong working relationships with plan senior management and HO support areas to assist in meeting the goals of the organization. In addition, the incumbent will demonstrate high levels of flexibility by managing projects at the health plan based on strategic priorities. The incumbent will be responsible for identifying and prioritizing health plan opportunities for improvement in the areas of efficiency and effectiveness.Responsibilities:1. Partners and supports management across the health plan on assigned projects ensuring company goals and initiatives are met.2. Participates in Operational process improvement initiatives and facilitates collaborative effort between Health Plan and Corporate operations for implementation.3. Demonstrate mastery of process improvement methodology (i.e. Six Sigma certification) in appropriate timeframe as directed by management.4. Works with health plan operations to ensure appropriate key operational indicators are in place for monitoring and analysis.5. Maintains health plan dashboard of key operational indicators, identifies and reports issues to management.6. Identifies opportunities for Operational Excellence and works to create seamless processes between HO and the health plan.7. Works with HO support areas/account managers to resolve operational issues to include enrollment, benefit configuration, call metrics, authorizations, high dollar claims, pended claims, CAMP, appeals, adjustments customer service and policy issues.8. Assists Health Plan Provider Relations with the resolution of defects resulting from the provider contract request, configuration and implementation processes.9. Engages in corporate cost containment initiatives by identifying opportunities to maximize dollar recovery.10. Maintains awareness of HO initiatives to ensure priority alignment and promotes health plan communication and collaboration.11. Recognizes and utilizes appropriate channels for communication, encourages two-way communication with Plan and Home Office staff to participate in creative program development resulting in improved efficiency and enhanced job performance.Qualifications:EDUCATION AND EXPERIENCEEducationRequired:- Bachelor’s Degree or equivalent experience in Business, Health Care or related field.Preferred:- Master’s DegreeYears and Type of Experience Required:- Minimum of eight years work related experience.- Project management or leadership experience in a medium to large size business environment.- 3-5 years of demonstrated experience in data assimilation & analysis- Experience with change management.CERTIFICATION AND LICENSUREPreferred:- Black belt quality certification.Knowledge and Skills- Excellent analytical, organizational, problem-solving, and communication skills.- Ability to demonstrate political sensitivity and to work effectively with senior level management as well as with multi-disciplinary teams across department lines.- Demonstrated leadership in healthcare operations including claim payment and root cause identification.- Strong leadership, coaching, and staff development skills.- Strong knowledge of data management and interpretation.- Conflict resolution/mediation experience.- Clinical or coding skills a plus.- Quality training a plus.PHYSICAL REQUIREMENTS- Must be able to operate a computer.- Must be able to operate a phone.- Ability to travel a minimum of 25%, as require.CB1ermHOHealthcare Operations

Marketing Intern

Details: Knovel is a web-based application integrating technical information with analytical and search tools to drive innovation and deliver answers engineers can trust. Knovel’s solution is uniquely optimized for engineers and scientists and includes three main components: Access to the most comprehensive engineering reference content sourced from the leading societies, publishers and authors Powerful search engine designed around the ways engineers search for information Interactive tools that normalize information across content sources and bring content to life by making tables, charts, equations, plotters and graphs interactive. In 2013 Knovel became part of Elsevier. Elsevier is the world's leading provider of scientific, technical and medical (STM) information, tools and resources. A global company based in Amsterdam, Elsevier partners with scientists, researchers, healthcare providers, educators and decision-makers in academic institutions, governments and corporations to help them find, evaluate and use information. Our breadth of content is unparalleled, spanning virtually every STM field in the world and includes such distinguished brands as Gray's Anatomy, The Lancet and Cell. Using innovative technology, we deliver our content through tools that help our customers be more productive and successful in their work. ScienceDirect delivers the worlds' leading journals electronically to over 11 million readers in 200 countries. And physicians in 95 percent of teaching hospitals rely on MD Consult to get critical information that can save lives. Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an Equal Opportunity / Affirmative Action Employer. Key Responsibilities: • Provide support for preparation for the virtual user conference and other customer-facing events • Research content for the Knovel blog, infographs, white papers, etc • Document the processes related to newsletters, website, etc • Update the media clip book • Assist with preparation of internal and external presentations and other documentation for the launch of the new platform.

Tuesday, May 21, 2013

( Customer Service Representative ) ( Store Manager - 1398 - Edmond, OK ) ( FRONT DESK SALES ASSOCIATE ) ( Bilingual Administrative Assistant ) ( Clerk-File ) ( Territory Sales Manager (Ace) - Oregon ) ( Territory Sales Manager (Ace) - California ) ( Host/Hostess ) ( Move-In Coordinator ) ( RN 5East Med-Surg/Tele Brownsboro Hospital 7p-7a Full-Time ) ( Service Coordinator - Phoenix, AZ ) ( Customer Service Advisor-Spanish/English Bilingual-University Area ) ( Merchant Services Account Executive-B2B Outside Sales-Mercer County, NJ ) ( Business Banker II-Duluth, GA ) ( Restaurant General Manager with District Management Potential (email apply) ) ( Assistant Manager - Softlines/Hardlines - NEW STORE in W. Desmoine #1101 ) ( Customer Service Manager )

Customer Service Representative

Details: Job Classification: Contract Qualifications:- 1-2 years Customer Service experience.- Ability to handle a high volume of inbound calls per day- Excellent computer and data entry skills- High School Diploma required, some college preferredResponsibilities Include:- Contact customers via Inbound phone queue- Obtain customer information to match to company programs- Perform accurate and timely data entry of customer information- Schedule appointments, confirming time and location- Provide follow up calls to potential customers - Perform all duties in a manner with meets quality and performance standards- Data Entry including entering leads, DNC requests, and updating customer information.Must be willing to work any shift M-F. Shifts can start as early as 6am and end as late as 8pm. Candidates should be able to remain seated for long periods of time while processing inbound calls. Join Aerotek Professional Services&#174. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Store Manager - 1398 - Edmond, OK

Details: Store Manager MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth. MarketSource is currently searching for a Store Manager to work within our partner a National Retailer. This is a full-time position designed to increase sales and revenue of wireless products and services through direct selling within our partners National Retail locations. The Sales Manager will directly manage 1-4 sales reps. This could include both full and part time associates.Responsibilities:Sales:Driving sales productivity and customer satisfaction within Client’s retail locations on various Wireless products, accessories and services to customersEngaging in side-by-side selling with retail associatesGrowing the retailer’s wireless division sales performance and other key metrics through sales, training and marketing promotions Developing and managing in-store promotions, and coordinating with appropriate personnelImplementing and managing wireless sales events in retail locationsPositioning Client’s value, including but not limited to: Creating product and brand awareness for various wireless productsCommunicating competitive knowledge and advantages of various wireless carriers products and servicesCommunicating Retailers benefits compared to competitionEffectively communicating various wireless carriers plans, features, products and services to customersCreating first-rate customer experiencesSupporting select retail outlets in assigned geographical territoryTraining and Coaching: Providing Client product and service, including but not limited toProviding customer service consultation within retail locationsEnsuring that retailers associates are trusted wireless experts of all wireless carriers products and servicesCoaching for content and skill improvement to the retail store management and sales associatesProviding positive reinforcement and adult learning techniques to promote learning and skill improvementProviding general coaching to sales associates to sell/demonstrate wireless products and services to potential customersMaintaining sound knowledge of multiple carriers wireless products and servicesAttending requested training sessions and conference callsReviewing new product and service offerings from ClientRelationship Development:Establishing and managing critical relationships within retail storesDeveloping and managing positive business relationships with retail store management and employeesConsulting with store managers in their development of detailed monthly business plans for each assigned location, seeking consensus on monthly Client goals, including but not limited to:Managing and tracking progress against planCommunicating progress and opportunities with store managers and Client leadershipMeeting regularly with store management including site visitsServing as a point-of-contact for business consultationServing as a point of escalation for questions or issues including individual customer issuesMerchandising:Partnering with store managers, ensuring correct product mix and quantities, including but not limited to:Ensuring proper merchandising at locations, including product placement, maintenance, and brand complianceIncreasing visibility of wireless carriers products and servicesRestocking merchandise as needed and allowedWorking with in-store personnel.Management:Participating in retail partner’s weekly sales meeting, including but not limited to: Providing regular reports to sales leadershipParticipating in and completing required sales trainingDirectly manage 1-4 retail sales repsGeneral:Representing Client and MarketSource in a professional manner at all times Requirements:2+ years training, sales, retail management or related experienceRetail Management experience preferredExcellent communication skillsKnowledge of wireless industry preferredProven record as leader, organizer, and/or teacherFlexibility to work weekendsProven self starterAbility to take complex technology to simplified consumer value propositionCollege degree preferredPhysical Job Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving itemsRequires the ability to move around the store and maneuver merchandise when necessaryWalking and StandingRequires moving around the store to assist CustomersIdentifying and reading reportsRequires recognizing, identifying and using products and necessary reports

FRONT DESK SALES ASSOCIATE

Details: FRONT DESK SALES ASSOCIATE POSITIVE CHANGES HYPNOSIS CENTERS, an employee owned company, has an immediate opening for an outstanding Front Office Professional. Qualified applicants only, please! No phone calls or walk ins, please! Responsibilities include:• Greeting clients and providing excellent client care• Making a GREAT first impression to our valued clients• Scheduling appointments for large staff• Multi Line phones• Converting inbound lead calls into appointments• Product Sales Salary DOQ. Benefits include medical, vacation and holiday pay. TO APPLY, forward your resume entitled “Associate” to for immediate consideration. POSITIVE CHANGES HYPNOSIS CENTERS has earned an A+ rating with the Better Business Bureau. We are a leader in helping people develop lasting lifestyle changes through hypnosis, including Weight Loss, Smoking Cancellation, Pain Mastery, Sales Mastery, Accelerated Learning and so much more. To learn more, visit us at www.positivechanges.com

Bilingual Administrative Assistant

Details: BILINGUAL ADMINISTRATIVE ASSISTANTAre you an experienced Administrative Assistant looking for an exciting new opportunity? If so, we have the position for you! This is an exciting opportunity to work for a local company! Whether you’re looking for a new career, or just to hone your skills, apply with Select Staffing today! Job Description:Provides office services by implementing administrative systems, procedures, and policies and by monitoring administrative projects. Job Duties May Include: Maintaining workflow by studying methods; implementing cost reductions; and developing reporting procedures. Creating and revising systems and procedures after analyzing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements. Resolving administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensuring operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Providing information by answering questions and requests. Maintaining supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completing operational requirements by scheduling and assigning administrative projects; expediting work results. Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Answering phones, files, and handles other general office duties. Contributing to team effort by accomplishing related results as needed.

Clerk-File

Details: Job Classification: Contract Purpose or Reason for the Position: This position completes the processing of background searches for criminal and non-criminal online searches as applicable. May include: Criminal Searches, National Criminal Record File (NCrF/ NCrFP), MVR, SSNV, Financial, non criminal online database searches). This person will learn to adjudicate, explain, and deliver financial and motor vehicle records, and in time learn to adjudicate non-criminal and criminal records. (Reviews and interprets results received from court site research). Must be detail-oriented, organized, and have the ability to multi-task. Must have accurate typing/data entry skills and good problem-solving skills. Accountabilities: Research possible discrepancies in reported information and errors through review of file copies, websites and raw data. Make corrections where required. Analyze, interpret and edit case data and ensure that data has been appropriately documented to produce a preformatted report for our clients. Accurately review and score basic adjudicated searches. Meet/Exceed production standards. Process most searches w/ minimal assistance, needs some assistance with less familiar work, self review level I work. Contact sources, i.e. - PROM CRRG units various courts, law enforcement agencies, and state agencies located across the US via internet (or phone as needed) to verify or supplement information relative to searchesCandidates will receive a security badge to get into the building. Join Aerotek Professional Services&#174. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Territory Sales Manager (Ace) - Oregon

Details: This individual will be part of a world class selling organization that adds value through best in class training & education. They will be responsible for maximizing overall sales growth of the paint category through the Valspar and Ace Paint Brands within the assigned territory. This individual must strategically plan and execute a comprehensive set of marketplace initiatives in order to build brand development and maximize brand performance. They must have the ability to develop strong customer relationships that drives customer satisfaction. They will be expected to contribute to the overall team effectiveness and engagement resulting in exceeding expectations of the Valspar / Ace team’s goals. RESPONSIBILITIES: Safety Foster a safety minded culture through the development and implementation of safe working, driving and operating procedures Sales Growth Develop and execute annual and bi-annual territory business plan to ensure proper focus and business analysis to deliver on sales and profit goals based upon opportunity management process Responsible for influencing and negotiation new customer sales conversion identified in the business planning process Provide proper sales placement execution to exceed goals utilizing the strategic selling process Deliver on both national branded and customer driven promotions within the sales region Provide quarterly market, pricing, and competitive trends within the territory while communicating customer, consumer and category insights Responsible for providing customer business solutions by building relationships with customer operations team including District management, customer owners, and associate teams Drive and implement all training initiatives including brand, color, product, technical, and innovation. Initiate the successful launch and implementation of new product and program rollouts to drive incremental sales Ensure timely management of customer information and communication utilizing the Division CRM sales tool to ensure proper sales funnel growth and sales legacy recording Ensure Profitability Utilizing solid financial acumen, optimize product mix through sales training to drive profitability Control expenses including travel, expense, and all company resources Report competitive pricing and identify product gaps to improve market share QUALIFICATIONS: Bachelor’s degree and 3-5 years of relevant work experience required. Demonstrated track record of exceeding sales goals and ability to work as a part of a collaborative team. Proficient interpersonal skills with the ability communicate and influence key internal (Valspar) and external (i.e. Ace) team members Strong sales and negotiation skills with a proven ability to exceed sales and profit goals Utilizing and knowledge of all sales performance tools such as the business planning process, strategic sales process and CRM tools Proven financial acumen skills and ability to build strong customer relationships Ability to utilize a consultative selling approach and strategic sales process with a track record of exceeding new business development goals Strong aptitude for learning with computer skills including Power Point, Excel, Word, CRM etc. WORK ENVIRONMENT: Must be willing and able to travel as required within assigned region PHYSICAL REQUIREMENTS: Must be able to lift 50 lbs. Normal color vision May require prolonged standing in retail store environment Licensed and physically capable of operating a motor vehicle (passenger car) We offer a competitive salary, performance bonus potential, company car, paid expenses and an excellent comprehensive benefits package Completion of screening questionaire is required for consideration. The successful candidate must complete a background check and drug screen. NO PHONE CALLS OR FAXES WILL BE ACCEPTED VALSPAR EOE

Territory Sales Manager (Ace) - California

Host/Hostess

Details: Summary: The Host/Hostess is responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager. Essential Functions: Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times Set tables with appropriate silverware, glass and china; maintain neat and clean work station during service Seats guests and presents the menu and any specials seats according to company standards Oversees the delivery and servicing of food and beverages Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times Patrol assigned station, refilling water and coffee, removing service items and condiments per establishment procedures Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Move-In Coordinator

Details: Move-In Coordinator The Move-In Coordinator works closely with the Construction, Leasing, and Repairs & Maintenance teams to create a world class move-in experience for all of Waypoint’s new residents. The Move-In Coordinator inspects the homes for the future move-ins for quality control, ensures they are in a crisp condition in preparation for the new resident, places the move-in gift in the home, submits work orders as needed, ensures the completion of the work orders prior to the Move-In Orientation with the resident and ensures a smooth hand-off from the Leasing Specialist at the Orientation. Based in Oakland, CA, Waypoint Homes is Reinventing Renting™ by providing quality homes, great customer service, and rewarding leases that offer valuable benefits to our residents, including a path to home-ownership for those who seek it. Our company is built on a foundation of respect - for our residents, our communities, and our stakeholders. A leader in this emerging industry of single family rental since its founding in 2008, Waypoint currently owns and manages more than 4,000 homes in five states and is rapidly expanding nationwide. Our vision is to be recognized as the leading brand in the emerging single family rental industry. We run our business using a sophisticated proprietary technology system that lets us bring apartment best practices to the management of single family homes. We’re proud of having created a next-generation real estate company with an innovative business model to help address the lack of liquidity contributing to the prolonged U.S. housing crisis, and we believe that our solution is making a positive impact for all involved stakeholders – residents, investors and the communities we are revitalizing.

RN 5East Med-Surg/Tele Brownsboro Hospital 7p-7a Full-Time

Details: About Norton Healthcare For more than 125 years, Norton Healthcare's faith heritage has guided its mission to provide quality health care to all those it serves. Today, Norton Healthcare is a leading health care system based in Louisville, Ky. It is the area's third largest private employer, providing care at nearly 140 locations throughout Greater Louisville and Southern Indiana. The Louisville-based not-for-profit system includes five Louisville hospitals with more than 1,800 licensed beds; five outpatient centers; 12 Norton Immediate Care Centers; 12,000 employees; more than 600 employed medical providers; and in excess of 2,000 total physicians on its medical staff. Norton Healthcare was the 2011 recipient of the prestigious National Quality Forum National Quality Healthcare Award, along with the 2011 Kentucky Hospital Association Quality Award. The organization has consistently been recognized as one of the best places to work in Metro Louisville, the state of Kentucky and nationally. Norton Healthcare and Humana are one of only four national pilot sites, and the only one in Kentucky, to study the Accountable Care Organization (ACO) model through the prestigious Brookings - Dartmouth ACO Pilot Project. More information about Norton Healthcare is available at NortonHealthcare.com. A professional nurse is an individual accountable for the care of a group of patients. The RN focuses on safe effective patient and family centered care, customer satisfaction and quality outcomes. The RN is responsible for assisting in maintaining a financially stable unit, promoting his/her own development with an emphasis on evidence based practice and education supported by a Practice Governance framework.The RN supervises licensed and non-licensed staff members. Applying the caring processes of the Kristin M. Swanson Model of Care, the RN has the responsibility to assess, develop, implement and evaluate the plan of care. The RN focuses on patient and family comforts, education and satisfaction. The RN applies his/her educational and professional experiences in the delivery of quality care and mentoring/precepting staff.

Service Coordinator - Phoenix, AZ

Details: UTC Climate, Controls & Security is the leading provider of heating, air conditioning and refrigeration systems, building controls and automation, and fire and security solutions. UTC Climate, Controls & Security is a unit of United Technologies Corp. (NYSE: UTX), a leading provider to the aerospace and building systems industries worldwide. Carrier Commercial Service has an opening for a Service Coordinator in our Phoenix, Arizona service office. This position is responsible for coordinating service branch resources to meet customer and Branch business requirements. The selected candidate must possess proficiency in accounts receivable, accounts payable, payroll administration, collections, financial reconciliation, and material sourcing. We seek an ambitious individual who possesses excellent computer, organization, and customer service skills.

Customer Service Advisor-Spanish/English Bilingual-University Area

Details: University Area of Charlotte Hiring for afternoon shifts Spanish/English Bilingual candidates encouraged to apply APPLY ONLINE OR IN PERSON - 10101 Claude Freeman, Charlotte Dimension & Scope: Inbound Bilingual Customer Service Advisors interface with OnStar customers in Spanish and English via inbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyClarify customer requirements; probe for and confirm understanding of requirements or problemMeet customer requirements through first contact resolutionConfirm customer understanding of the solution and provide additional customer education as neededPrepare complete and accurate work and update customer fileCommunicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requestsEffectively transfer misdirected customer requests to an appropriate partyContribute ideas on ways to resolve problems to better serve the customer and/or improve productivityParticipate in activities designed to improve customer satisfaction and business performanceOccasionally use decision-support tools to answer questionsSolve problems that are sometimes unstructured and that may require reliance on conceptual thinkingOffer solutions to issues that are often non-standard/non-routine and require some clarificationMaintain broad knowledge of OnStar products and servicesEducation & Professional Certifications: High school diploma or GED Candidate Profile: Knowledge of basic computer operationsWillingness to rotate shifts, as neededAbility to learnCourteous with strong customer service orientationDependable with proficient attention to detailGood listening and responding skillsMust be flexible with the ability to adapt to changes quickly and think conceptuallyPossess insight into self and othersSolid problem solving skills. Some technical knowledgeEnvironment, Physical & Other Requirements:Ability to perform light hand activity work at a computer/telephone station in an office environmentPosition is primarily sedentaryMay stretch or stand at workstation for short periods at employee''s option, as long as such activity does not detract from the employee''s work, or interfere with other employeesPosition requires repeated call-answering in a contact center capacity, which also requires the use of a standard headset that covers both ears

Merchant Services Account Executive-B2B Outside Sales-Mercer County, NJ

Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a PNC Merchant Services Account Executive, you will join an industry-leading team, providing merchants of all sizes with innovative point-of-sale (POS) payment acceptance capabilities.In this role, you will identify new sales opportunities within the business banking segment, make presentations, and then develop these opportunities into ongoing PNC relationships.Using consultative selling, and collaborating with Merchant Services colleagues, you will secure and build strong new business relationships. As you do so, your knowledge in areas including finance, marketing and accounting, as well as your communication, presentation and general business skills will be vital.This position calls for travel. Your schedule will be self-managed, with travel, hours, and rhythm paced by prospect opportunities.The successful candidate will ideally have the following qualifications:Bachelors degree with concentration in liberal arts/business 2+ years of financial services experience in bank card/debit card industry, with account sales/customer service experience required 4+ years of sales experience, with proven track record to deliver results Customer-centered sales and service approach Strong presentation, time management, multi-tasking and communication (written & verbal) skills Ability to quickly learn new technologies

Business Banker II-Duluth, GA

Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a PNC Business Banker, you become part of a successful growing organization with a powerful reputation for business banking solutions. As a Business Banker, you'll deal with companies with annual revenues up to $8 million, prospecting and developing new PNC customer relationships, and retaining and growing our existing relationships. You'll use your all consultative selling skills to understand the liquidity, payments, and cash-flow needs of business owners, and guide them toward PNC solutions.This position combines self-managed opportunity with the support, resources, and prestige of a leading name in business banking. Your schedule will be coordinated with that of your branch office, but involve local travel and be subject to prospecting opportunities. On a daily basis, you'll draw upon your business knowledge and formal credit training to open dialogues with business decision makers in your area. Your relationship skills will help in coordinating with other PNC specialists to meet your client needs. You'll be able to use your initiative and comfort with performance based incentives to build your base of relationships. And every working day, you'll be able to draw upon the industry's best in technology, products, training and call-center support to back you up.The successful candidate will have the following qualifications:Minimum 3 years in Retail banking or Business Banking sales is required. Ability to maintain effective relationships with internal service partners and customers in order to gain their trust and respect. An undergraduate degree in business, economics or finance is preferred. Strong verbal and written communication skills with the ability to communicate with all levels internally and externally. Computer skills to include of Windows, PowerPoint, Excel and CRM systems. Local travel is required. Formal credit training is preferred.

Restaurant General Manager with District Management Potential (email apply)

Details: Looking for a strong management candidate who has the desire and ability to move into larger management roles such as area manager or training manager. Large corporate restaurant company with a lot of growth planned.The Restaurant General Manager will be able to execute all restaurant administrative duties. You must be able to provide the leadership necessary to ensure the restaurant can sustain an acceptable level of day-to-day operations. Responsibilities Include : Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management Effectively manage a corporate owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team Ensures OSHA, local health and safety codes, and company safety and security policy are met Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action, motivates and trains Has authority to hire and fire (or participate in those decisions) Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program Ensures food quality and 100% customer satisfaction Ensures complete and timely execution of corporate & local marketing programs Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team Recognition and motivation efforts

Assistant Manager - Softlines/Hardlines - NEW STORE in W. Desmoine #1101

Details: Every athlete knows what it takes to reach a new goal: a sound game plan for improvement, along with the discipline, focus and commitment required to execute the plan. At DICK'S Sporting Goods, we draw on these same qualities to advance toward our goal of becoming the number one sports and fitness specialty retailer for athletes and outdoor enthusiasts, through the relentless improvement of everything we do. Every day, we're making steady progress toward this objective. Our formula for success is simple: We offer a wide selection of authentic sports, fitness and outdoor merchandise in a convenient, shopper-friendly environment; and we offer a strict financial discipline. Year after year, our unwavering commitment to these principles has enabled DICK'S Sporting Goods to deliver consistent financial performance.As a DICK'S Sporting Goods Softlines Manager you will be responsible for achieving Company objectives in sales performance, profit contribution and profit and loss control by overseeing the operational aspects of the Softlines area of the store. Essential functions of this position include:Developing schedules for the Apparel and Footwear departments and monitoring payroll on a daily basis to ensure payroll plans are metManaging the sales performance of the Apparel and Footwear departments to meet sales and margin goalsUpholding Company standards for merchandise presentationParticipating in the recruiting, interviewing and hiring for hourly and salaried associates in the Softlines areaIssuing appropriate counseling and disciplinary action to those associates who fail to meet our performance standardsEnsuring compliance to all guidelines involved with safety, loss prevention and cash handling procedures

Customer Service Manager

Details: About AonAon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 61,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources. Visit www.aon.com for more information on Aon and www.aon.com/manchesterunited to learn about Aon's global partnership and shirt sponsorship with Manchester United.Affinity Insurance Services, a division of Aon, is a full-service insurance broker/administrator specializing in the marketing and administration of insurance programs for Aon’s Affinity customer groups. We are the vital link bringing together these groups with underwriting companies. For our customers, we are an advocate, providing competitive products and easily accessible, world-class customer service. For the underwriting company, we provide the marketing and administrative expertise necessary to maximize their policy sales. We currently have an exciting career opportunity for a Customer Service Manager in our Jericho, NY office. This position will support Aon Affinity.POSITION SUMMARY: The Customer Service Manager directs, plans, and coordinates daily departmental activities, fosters a creative team environment to bring forth the skills and talents of department members within the partner’s sites for our Aon Affinity client’s and establishes the department’s immediate and long range goals and objectives. Analyzes, recommends, and implements solutions and enhancements regarding systems, productivity, and technical matters. The Customer Service Manager position requires strong management experience and skills and demonstrated experience in resource planning, vendor management, retention and quality. DUTIES AND RESPONSIBILITIES:DEVELOPS and IMPLEMENTS processes and procedures that will ensure the quality delivery of all Customer Care functions as defined within the administrative agreements with Aon Affinity clients. COORDINATES with internal and external resources to insure that Affinity Customer Care is delivering a competitive offering that provides increased value to our client’s customers. DIRECTS, MONITORS and MANAGES all outside vendors that provide Customer Care services in what and how the Customer Care functions are delivered to the customer. KEY CONTACT for client customer care matters, both strategic and tactical in nature, conveying proactive subject matter expertise. UNDERSTANDS our client relationship and working with partner/vendor relationships to delivery customer care. Brings a sense of urgency to the work at hand and provides detailed follow-through on all desired actions. MAJOR FUNCTIONS: The functions included are: Inbound Call Center activities, delivery of all customer correspondence to the customer, adequate computer systems to deliver appropriate services to the customer and proper reporting on customer activities to the Aon Affinity clients. Call CenterManagement ActivitiesProblem Management Control procedures Coordination of resources within the partner sites. Service level management adherence Monitoring (with Call Center management)Set standards for monitoring with clients Adherence to scripts Quality of speech, phone etiquette, tone and pace Use of system Product Knowledge Training (Train the trainer at Call Center)Product System Call Flow (with Call Center Management) Reporting (with Call Center Management)By Client Care Level report By Client Dashboards Review and critic daily call volume reports from call center Call Center site AuditPerform site audits based on client contracts SystemsReview system customer care functions and recommend improvements Monitor customer care quality and timeliness goals Branded Program DeliveryWork with client & marketing team to develop IVR and telephone scripts Gather input and suggest improvements on telephone scripts Develop and deploy branded program phone tree/call flow diagrams Maintain inventory of branded program phone numbers Customer SatisfactionDevelop effective methods to gain customer feedback on all aspects of customer care Make recommendations for improvements and deploy the approved recommendations Strategic Partnership RelationshipsMaintain relationships with contracted third parties supporting Affinity Customer Care services Monitor relationships to ensure quality services and competitive prices. Understand client contract obligations set forth by Aon Affinity Legal team to ensure compliance for services offered. Team BuildingWorking with call centers, fulfillment, benefit processing and systems areas, to positively influence a course of action and to function in a matrix management environment. SKILLS REQUIRED: Strong management, customer care leadership and project management skills Strong telephone technology experience to include IVR set up overview, routing and backend reporting experience with Web integrated platforms to include scripting and self service is desired Exceptional interpersonal skills in a team environment, capable of interacting with major client Strong communication skills, both verbal and written Demonstrated project management work experience Strong organizational, multi-tasking, time management skills High level of expertise with software, specifically Microsoft Excel. Strong analytical skills, reporting capabilities and ability to analyze information to help make sound business decisions. SPECIAL SKILLS: Minimum 5 years experience managing or supervising people Good interpersonal skills with a proven ability to facilitate groups to consensus Demonstrates sound logic when solving problems and the ability to effectively communicate and suggest new ideas and business practices to management Some degree of travel may be required (25-35% per month) MINIMUM REQUIRED EXPERIENCE: Bachelor’s Degree and 5 to 10 years call center management experience required. 5-10 years customer care, sales service or operations management experience in a financial services or insurance environment Experience with the Microsoft office suite products with a strong proficiency in Excel and Word. Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.All positions at Aon require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon’s employment policies. You will be notified during the hiring process which checks are required by the position.Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices.For more information about Aon Corporation, visit our website at http://www.aon.com.Aon is an equal opportunity employer committed to a diverse workforce. M/F/D/VDISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.