Customer Service Representative
Details: Job Classification: Contract Qualifications:- 1-2 years Customer Service experience.- Ability to handle a high volume of inbound calls per day- Excellent computer and data entry skills- High School Diploma required, some college preferredResponsibilities Include:- Contact customers via Inbound phone queue- Obtain customer information to match to company programs- Perform accurate and timely data entry of customer information- Schedule appointments, confirming time and location- Provide follow up calls to potential customers - Perform all duties in a manner with meets quality and performance standards- Data Entry including entering leads, DNC requests, and updating customer information.Must be willing to work any shift M-F. Shifts can start as early as 6am and end as late as 8pm. Candidates should be able to remain seated for long periods of time while processing inbound calls. Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Store Manager - 1398 - Edmond, OK
Details: Store Manager MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth. MarketSource is currently searching for a Store Manager to work within our partner a National Retailer. This is a full-time position designed to increase sales and revenue of wireless products and services through direct selling within our partners National Retail locations. The Sales Manager will directly manage 1-4 sales reps. This could include both full and part time associates.Responsibilities:Sales:Driving sales productivity and customer satisfaction within Client’s retail locations on various Wireless products, accessories and services to customersEngaging in side-by-side selling with retail associatesGrowing the retailer’s wireless division sales performance and other key metrics through sales, training and marketing promotions Developing and managing in-store promotions, and coordinating with appropriate personnelImplementing and managing wireless sales events in retail locationsPositioning Client’s value, including but not limited to: Creating product and brand awareness for various wireless productsCommunicating competitive knowledge and advantages of various wireless carriers products and servicesCommunicating Retailers benefits compared to competitionEffectively communicating various wireless carriers plans, features, products and services to customersCreating first-rate customer experiencesSupporting select retail outlets in assigned geographical territoryTraining and Coaching: Providing Client product and service, including but not limited toProviding customer service consultation within retail locationsEnsuring that retailers associates are trusted wireless experts of all wireless carriers products and servicesCoaching for content and skill improvement to the retail store management and sales associatesProviding positive reinforcement and adult learning techniques to promote learning and skill improvementProviding general coaching to sales associates to sell/demonstrate wireless products and services to potential customersMaintaining sound knowledge of multiple carriers wireless products and servicesAttending requested training sessions and conference callsReviewing new product and service offerings from ClientRelationship Development:Establishing and managing critical relationships within retail storesDeveloping and managing positive business relationships with retail store management and employeesConsulting with store managers in their development of detailed monthly business plans for each assigned location, seeking consensus on monthly Client goals, including but not limited to:Managing and tracking progress against planCommunicating progress and opportunities with store managers and Client leadershipMeeting regularly with store management including site visitsServing as a point-of-contact for business consultationServing as a point of escalation for questions or issues including individual customer issuesMerchandising:Partnering with store managers, ensuring correct product mix and quantities, including but not limited to:Ensuring proper merchandising at locations, including product placement, maintenance, and brand complianceIncreasing visibility of wireless carriers products and servicesRestocking merchandise as needed and allowedWorking with in-store personnel.Management:Participating in retail partner’s weekly sales meeting, including but not limited to: Providing regular reports to sales leadershipParticipating in and completing required sales trainingDirectly manage 1-4 retail sales repsGeneral:Representing Client and MarketSource in a professional manner at all times Requirements:2+ years training, sales, retail management or related experienceRetail Management experience preferredExcellent communication skillsKnowledge of wireless industry preferredProven record as leader, organizer, and/or teacherFlexibility to work weekendsProven self starterAbility to take complex technology to simplified consumer value propositionCollege degree preferredPhysical Job Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving itemsRequires the ability to move around the store and maneuver merchandise when necessaryWalking and StandingRequires moving around the store to assist CustomersIdentifying and reading reportsRequires recognizing, identifying and using products and necessary reports
FRONT DESK SALES ASSOCIATE
Details: FRONT DESK SALES ASSOCIATE POSITIVE CHANGES HYPNOSIS CENTERS, an employee owned company, has an immediate opening for an outstanding Front Office Professional. Qualified applicants only, please! No phone calls or walk ins, please! Responsibilities include:• Greeting clients and providing excellent client care• Making a GREAT first impression to our valued clients• Scheduling appointments for large staff• Multi Line phones• Converting inbound lead calls into appointments• Product Sales Salary DOQ. Benefits include medical, vacation and holiday pay. TO APPLY, forward your resume entitled “Associate” to for immediate consideration. POSITIVE CHANGES HYPNOSIS CENTERS has earned an A+ rating with the Better Business Bureau. We are a leader in helping people develop lasting lifestyle changes through hypnosis, including Weight Loss, Smoking Cancellation, Pain Mastery, Sales Mastery, Accelerated Learning and so much more. To learn more, visit us at www.positivechanges.com
Bilingual Administrative Assistant
Details: BILINGUAL ADMINISTRATIVE ASSISTANTAre you an experienced Administrative Assistant looking for an exciting new opportunity? If so, we have the position for you! This is an exciting opportunity to work for a local company! Whether you’re looking for a new career, or just to hone your skills, apply with Select Staffing today! Job Description:Provides office services by implementing administrative systems, procedures, and policies and by monitoring administrative projects. Job Duties May Include: Maintaining workflow by studying methods; implementing cost reductions; and developing reporting procedures. Creating and revising systems and procedures after analyzing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements. Resolving administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensuring operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Providing information by answering questions and requests. Maintaining supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completing operational requirements by scheduling and assigning administrative projects; expediting work results. Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Answering phones, files, and handles other general office duties. Contributing to team effort by accomplishing related results as needed.
Clerk-File
Details: Job Classification: Contract Purpose or Reason for the Position: This position completes the processing of background searches for criminal and non-criminal online searches as applicable. May include: Criminal Searches, National Criminal Record File (NCrF/ NCrFP), MVR, SSNV, Financial, non criminal online database searches). This person will learn to adjudicate, explain, and deliver financial and motor vehicle records, and in time learn to adjudicate non-criminal and criminal records. (Reviews and interprets results received from court site research). Must be detail-oriented, organized, and have the ability to multi-task. Must have accurate typing/data entry skills and good problem-solving skills. Accountabilities: Research possible discrepancies in reported information and errors through review of file copies, websites and raw data. Make corrections where required. Analyze, interpret and edit case data and ensure that data has been appropriately documented to produce a preformatted report for our clients. Accurately review and score basic adjudicated searches. Meet/Exceed production standards. Process most searches w/ minimal assistance, needs some assistance with less familiar work, self review level I work. Contact sources, i.e. - PROM CRRG units various courts, law enforcement agencies, and state agencies located across the US via internet (or phone as needed) to verify or supplement information relative to searchesCandidates will receive a security badge to get into the building. Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Territory Sales Manager (Ace) - Oregon
Details: This individual will be part of a world class selling organization that adds value through best in class training & education. They will be responsible for maximizing overall sales growth of the paint category through the Valspar and Ace Paint Brands within the assigned territory. This individual must strategically plan and execute a comprehensive set of marketplace initiatives in order to build brand development and maximize brand performance. They must have the ability to develop strong customer relationships that drives customer satisfaction. They will be expected to contribute to the overall team effectiveness and engagement resulting in exceeding expectations of the Valspar / Ace team’s goals. RESPONSIBILITIES: Safety Foster a safety minded culture through the development and implementation of safe working, driving and operating procedures Sales Growth Develop and execute annual and bi-annual territory business plan to ensure proper focus and business analysis to deliver on sales and profit goals based upon opportunity management process Responsible for influencing and negotiation new customer sales conversion identified in the business planning process Provide proper sales placement execution to exceed goals utilizing the strategic selling process Deliver on both national branded and customer driven promotions within the sales region Provide quarterly market, pricing, and competitive trends within the territory while communicating customer, consumer and category insights Responsible for providing customer business solutions by building relationships with customer operations team including District management, customer owners, and associate teams Drive and implement all training initiatives including brand, color, product, technical, and innovation. Initiate the successful launch and implementation of new product and program rollouts to drive incremental sales Ensure timely management of customer information and communication utilizing the Division CRM sales tool to ensure proper sales funnel growth and sales legacy recording Ensure Profitability Utilizing solid financial acumen, optimize product mix through sales training to drive profitability Control expenses including travel, expense, and all company resources Report competitive pricing and identify product gaps to improve market share QUALIFICATIONS: Bachelor’s degree and 3-5 years of relevant work experience required. Demonstrated track record of exceeding sales goals and ability to work as a part of a collaborative team. Proficient interpersonal skills with the ability communicate and influence key internal (Valspar) and external (i.e. Ace) team members Strong sales and negotiation skills with a proven ability to exceed sales and profit goals Utilizing and knowledge of all sales performance tools such as the business planning process, strategic sales process and CRM tools Proven financial acumen skills and ability to build strong customer relationships Ability to utilize a consultative selling approach and strategic sales process with a track record of exceeding new business development goals Strong aptitude for learning with computer skills including Power Point, Excel, Word, CRM etc. WORK ENVIRONMENT: Must be willing and able to travel as required within assigned region PHYSICAL REQUIREMENTS: Must be able to lift 50 lbs. Normal color vision May require prolonged standing in retail store environment Licensed and physically capable of operating a motor vehicle (passenger car) We offer a competitive salary, performance bonus potential, company car, paid expenses and an excellent comprehensive benefits package Completion of screening questionaire is required for consideration. The successful candidate must complete a background check and drug screen. NO PHONE CALLS OR FAXES WILL BE ACCEPTED VALSPAR EOE
Territory Sales Manager (Ace) - California
Details: This individual will be part of a world class selling organization that adds value through best in class training & education. They will be responsible for maximizing overall sales growth of the paint category through the Valspar and Ace Paint Brands within the assigned territory. This individual must strategically plan and execute a comprehensive set of marketplace initiatives in order to build brand development and maximize brand performance. They must have the ability to develop strong customer relationships that drives customer satisfaction. They will be expected to contribute to the overall team effectiveness and engagement resulting in exceeding expectations of the Valspar / Ace team’s goals. RESPONSIBILITIES: Safety Foster a safety minded culture through the development and implementation of safe working, driving and operating procedures Sales Growth Develop and execute annual and bi-annual territory business plan to ensure proper focus and business analysis to deliver on sales and profit goals based upon opportunity management process Responsible for influencing and negotiation new customer sales conversion identified in the business planning process Provide proper sales placement execution to exceed goals utilizing the strategic selling process Deliver on both national branded and customer driven promotions within the sales region Provide quarterly market, pricing, and competitive trends within the territory while communicating customer, consumer and category insights Responsible for providing customer business solutions by building relationships with customer operations team including District management, customer owners, and associate teams Drive and implement all training initiatives including brand, color, product, technical, and innovation. Initiate the successful launch and implementation of new product and program rollouts to drive incremental sales Ensure timely management of customer information and communication utilizing the Division CRM sales tool to ensure proper sales funnel growth and sales legacy recording Ensure Profitability Utilizing solid financial acumen, optimize product mix through sales training to drive profitability Control expenses including travel, expense, and all company resources Report competitive pricing and identify product gaps to improve market share QUALIFICATIONS: Bachelor’s degree and 3-5 years of relevant work experience required. Demonstrated track record of exceeding sales goals and ability to work as a part of a collaborative team. Proficient interpersonal skills with the ability communicate and influence key internal (Valspar) and external (i.e. Ace) team members Strong sales and negotiation skills with a proven ability to exceed sales and profit goals Utilizing and knowledge of all sales performance tools such as the business planning process, strategic sales process and CRM tools Proven financial acumen skills and ability to build strong customer relationships Ability to utilize a consultative selling approach and strategic sales process with a track record of exceeding new business development goals Strong aptitude for learning with computer skills including Power Point, Excel, Word, CRM etc. WORK ENVIRONMENT: Must be willing and able to travel as required within assigned region PHYSICAL REQUIREMENTS: Must be able to lift 50 lbs. Normal color vision May require prolonged standing in retail store environment Licensed and physically capable of operating a motor vehicle (passenger car) We offer a competitive salary, performance bonus potential, company car, paid expenses and an excellent comprehensive benefits package Completion of screening questionaire is required for consideration. The successful candidate must complete a background check and drug screen. NO PHONE CALLS OR FAXES WILL BE ACCEPTED VALSPAR EOE
Host/Hostess
Details: Summary: The Host/Hostess is responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager. Essential Functions: Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times Set tables with appropriate silverware, glass and china; maintain neat and clean work station during service Seats guests and presents the menu and any specials seats according to company standards Oversees the delivery and servicing of food and beverages Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times Patrol assigned station, refilling water and coffee, removing service items and condiments per establishment procedures Perform other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)
Move-In Coordinator
Details: Move-In Coordinator The Move-In Coordinator works closely with the Construction, Leasing, and Repairs & Maintenance teams to create a world class move-in experience for all of Waypoint’s new residents. The Move-In Coordinator inspects the homes for the future move-ins for quality control, ensures they are in a crisp condition in preparation for the new resident, places the move-in gift in the home, submits work orders as needed, ensures the completion of the work orders prior to the Move-In Orientation with the resident and ensures a smooth hand-off from the Leasing Specialist at the Orientation. Based in Oakland, CA, Waypoint Homes is Reinventing Renting™ by providing quality homes, great customer service, and rewarding leases that offer valuable benefits to our residents, including a path to home-ownership for those who seek it. Our company is built on a foundation of respect - for our residents, our communities, and our stakeholders. A leader in this emerging industry of single family rental since its founding in 2008, Waypoint currently owns and manages more than 4,000 homes in five states and is rapidly expanding nationwide. Our vision is to be recognized as the leading brand in the emerging single family rental industry. We run our business using a sophisticated proprietary technology system that lets us bring apartment best practices to the management of single family homes. We’re proud of having created a next-generation real estate company with an innovative business model to help address the lack of liquidity contributing to the prolonged U.S. housing crisis, and we believe that our solution is making a positive impact for all involved stakeholders – residents, investors and the communities we are revitalizing.
RN 5East Med-Surg/Tele Brownsboro Hospital 7p-7a Full-Time
Details: About Norton Healthcare For more than 125 years, Norton Healthcare's faith heritage has guided its mission to provide quality health care to all those it serves. Today, Norton Healthcare is a leading health care system based in Louisville, Ky. It is the area's third largest private employer, providing care at nearly 140 locations throughout Greater Louisville and Southern Indiana. The Louisville-based not-for-profit system includes five Louisville hospitals with more than 1,800 licensed beds; five outpatient centers; 12 Norton Immediate Care Centers; 12,000 employees; more than 600 employed medical providers; and in excess of 2,000 total physicians on its medical staff. Norton Healthcare was the 2011 recipient of the prestigious National Quality Forum National Quality Healthcare Award, along with the 2011 Kentucky Hospital Association Quality Award. The organization has consistently been recognized as one of the best places to work in Metro Louisville, the state of Kentucky and nationally. Norton Healthcare and Humana are one of only four national pilot sites, and the only one in Kentucky, to study the Accountable Care Organization (ACO) model through the prestigious Brookings - Dartmouth ACO Pilot Project. More information about Norton Healthcare is available at NortonHealthcare.com. A professional nurse is an individual accountable for the care of a group of patients. The RN focuses on safe effective patient and family centered care, customer satisfaction and quality outcomes. The RN is responsible for assisting in maintaining a financially stable unit, promoting his/her own development with an emphasis on evidence based practice and education supported by a Practice Governance framework.The RN supervises licensed and non-licensed staff members. Applying the caring processes of the Kristin M. Swanson Model of Care, the RN has the responsibility to assess, develop, implement and evaluate the plan of care. The RN focuses on patient and family comforts, education and satisfaction. The RN applies his/her educational and professional experiences in the delivery of quality care and mentoring/precepting staff.
Service Coordinator - Phoenix, AZ
Details: UTC Climate, Controls & Security is the leading provider of heating, air conditioning and refrigeration systems, building controls and automation, and fire and security solutions. UTC Climate, Controls & Security is a unit of United Technologies Corp. (NYSE: UTX), a leading provider to the aerospace and building systems industries worldwide. Carrier Commercial Service has an opening for a Service Coordinator in our Phoenix, Arizona service office. This position is responsible for coordinating service branch resources to meet customer and Branch business requirements. The selected candidate must possess proficiency in accounts receivable, accounts payable, payroll administration, collections, financial reconciliation, and material sourcing. We seek an ambitious individual who possesses excellent computer, organization, and customer service skills.
Customer Service Advisor-Spanish/English Bilingual-University Area
Details: University Area of Charlotte Hiring for afternoon shifts Spanish/English Bilingual candidates encouraged to apply APPLY ONLINE OR IN PERSON - 10101 Claude Freeman, Charlotte Dimension & Scope: Inbound Bilingual Customer Service Advisors interface with OnStar customers in Spanish and English via inbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathyClarify customer requirements; probe for and confirm understanding of requirements or problemMeet customer requirements through first contact resolutionConfirm customer understanding of the solution and provide additional customer education as neededPrepare complete and accurate work and update customer fileCommunicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requestsEffectively transfer misdirected customer requests to an appropriate partyContribute ideas on ways to resolve problems to better serve the customer and/or improve productivityParticipate in activities designed to improve customer satisfaction and business performanceOccasionally use decision-support tools to answer questionsSolve problems that are sometimes unstructured and that may require reliance on conceptual thinkingOffer solutions to issues that are often non-standard/non-routine and require some clarificationMaintain broad knowledge of OnStar products and servicesEducation & Professional Certifications: High school diploma or GED Candidate Profile: Knowledge of basic computer operationsWillingness to rotate shifts, as neededAbility to learnCourteous with strong customer service orientationDependable with proficient attention to detailGood listening and responding skillsMust be flexible with the ability to adapt to changes quickly and think conceptuallyPossess insight into self and othersSolid problem solving skills. Some technical knowledgeEnvironment, Physical & Other Requirements:Ability to perform light hand activity work at a computer/telephone station in an office environmentPosition is primarily sedentaryMay stretch or stand at workstation for short periods at employee''s option, as long as such activity does not detract from the employee''s work, or interfere with other employeesPosition requires repeated call-answering in a contact center capacity, which also requires the use of a standard headset that covers both ears
Merchant Services Account Executive-B2B Outside Sales-Mercer County, NJ
Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a PNC Merchant Services Account Executive, you will join an industry-leading team, providing merchants of all sizes with innovative point-of-sale (POS) payment acceptance capabilities.In this role, you will identify new sales opportunities within the business banking segment, make presentations, and then develop these opportunities into ongoing PNC relationships.Using consultative selling, and collaborating with Merchant Services colleagues, you will secure and build strong new business relationships. As you do so, your knowledge in areas including finance, marketing and accounting, as well as your communication, presentation and general business skills will be vital.This position calls for travel. Your schedule will be self-managed, with travel, hours, and rhythm paced by prospect opportunities.The successful candidate will ideally have the following qualifications:Bachelors degree with concentration in liberal arts/business 2+ years of financial services experience in bank card/debit card industry, with account sales/customer service experience required 4+ years of sales experience, with proven track record to deliver results Customer-centered sales and service approach Strong presentation, time management, multi-tasking and communication (written & verbal) skills Ability to quickly learn new technologies
Business Banker II-Duluth, GA
Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a PNC Business Banker, you become part of a successful growing organization with a powerful reputation for business banking solutions. As a Business Banker, you'll deal with companies with annual revenues up to $8 million, prospecting and developing new PNC customer relationships, and retaining and growing our existing relationships. You'll use your all consultative selling skills to understand the liquidity, payments, and cash-flow needs of business owners, and guide them toward PNC solutions.This position combines self-managed opportunity with the support, resources, and prestige of a leading name in business banking. Your schedule will be coordinated with that of your branch office, but involve local travel and be subject to prospecting opportunities. On a daily basis, you'll draw upon your business knowledge and formal credit training to open dialogues with business decision makers in your area. Your relationship skills will help in coordinating with other PNC specialists to meet your client needs. You'll be able to use your initiative and comfort with performance based incentives to build your base of relationships. And every working day, you'll be able to draw upon the industry's best in technology, products, training and call-center support to back you up.The successful candidate will have the following qualifications:Minimum 3 years in Retail banking or Business Banking sales is required. Ability to maintain effective relationships with internal service partners and customers in order to gain their trust and respect. An undergraduate degree in business, economics or finance is preferred. Strong verbal and written communication skills with the ability to communicate with all levels internally and externally. Computer skills to include of Windows, PowerPoint, Excel and CRM systems. Local travel is required. Formal credit training is preferred.
Restaurant General Manager with District Management Potential (email apply)
Details: Looking for a strong management candidate who has the desire and ability to move into larger management roles such as area manager or training manager. Large corporate restaurant company with a lot of growth planned.The Restaurant General Manager will be able to execute all restaurant administrative duties. You must be able to provide the leadership necessary to ensure the restaurant can sustain an acceptable level of day-to-day operations. Responsibilities Include : Creating value for our shareholders through efficient operations, appropriate cost controls, and profit management Effectively manage a corporate owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times. Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team Ensures OSHA, local health and safety codes, and company safety and security policy are met Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action, motivates and trains Has authority to hire and fire (or participate in those decisions) Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program Ensures food quality and 100% customer satisfaction Ensures complete and timely execution of corporate & local marketing programs Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team Recognition and motivation efforts
Assistant Manager - Softlines/Hardlines - NEW STORE in W. Desmoine #1101
Details: Every athlete knows what it takes to reach a new goal: a sound game plan for improvement, along with the discipline, focus and commitment required to execute the plan. At DICK'S Sporting Goods, we draw on these same qualities to advance toward our goal of becoming the number one sports and fitness specialty retailer for athletes and outdoor enthusiasts, through the relentless improvement of everything we do. Every day, we're making steady progress toward this objective. Our formula for success is simple: We offer a wide selection of authentic sports, fitness and outdoor merchandise in a convenient, shopper-friendly environment; and we offer a strict financial discipline. Year after year, our unwavering commitment to these principles has enabled DICK'S Sporting Goods to deliver consistent financial performance.As a DICK'S Sporting Goods Softlines Manager you will be responsible for achieving Company objectives in sales performance, profit contribution and profit and loss control by overseeing the operational aspects of the Softlines area of the store. Essential functions of this position include:Developing schedules for the Apparel and Footwear departments and monitoring payroll on a daily basis to ensure payroll plans are metManaging the sales performance of the Apparel and Footwear departments to meet sales and margin goalsUpholding Company standards for merchandise presentationParticipating in the recruiting, interviewing and hiring for hourly and salaried associates in the Softlines areaIssuing appropriate counseling and disciplinary action to those associates who fail to meet our performance standardsEnsuring compliance to all guidelines involved with safety, loss prevention and cash handling procedures
Customer Service Manager
Details: About AonAon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 61,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources. Visit www.aon.com for more information on Aon and www.aon.com/manchesterunited to learn about Aon's global partnership and shirt sponsorship with Manchester United.Affinity Insurance Services, a division of Aon, is a full-service insurance broker/administrator specializing in the marketing and administration of insurance programs for Aon’s Affinity customer groups. We are the vital link bringing together these groups with underwriting companies. For our customers, we are an advocate, providing competitive products and easily accessible, world-class customer service. For the underwriting company, we provide the marketing and administrative expertise necessary to maximize their policy sales. We currently have an exciting career opportunity for a Customer Service Manager in our Jericho, NY office. This position will support Aon Affinity.POSITION SUMMARY: The Customer Service Manager directs, plans, and coordinates daily departmental activities, fosters a creative team environment to bring forth the skills and talents of department members within the partner’s sites for our Aon Affinity client’s and establishes the department’s immediate and long range goals and objectives. Analyzes, recommends, and implements solutions and enhancements regarding systems, productivity, and technical matters. The Customer Service Manager position requires strong management experience and skills and demonstrated experience in resource planning, vendor management, retention and quality. DUTIES AND RESPONSIBILITIES:DEVELOPS and IMPLEMENTS processes and procedures that will ensure the quality delivery of all Customer Care functions as defined within the administrative agreements with Aon Affinity clients. COORDINATES with internal and external resources to insure that Affinity Customer Care is delivering a competitive offering that provides increased value to our client’s customers. DIRECTS, MONITORS and MANAGES all outside vendors that provide Customer Care services in what and how the Customer Care functions are delivered to the customer. KEY CONTACT for client customer care matters, both strategic and tactical in nature, conveying proactive subject matter expertise. UNDERSTANDS our client relationship and working with partner/vendor relationships to delivery customer care. Brings a sense of urgency to the work at hand and provides detailed follow-through on all desired actions. MAJOR FUNCTIONS: The functions included are: Inbound Call Center activities, delivery of all customer correspondence to the customer, adequate computer systems to deliver appropriate services to the customer and proper reporting on customer activities to the Aon Affinity clients. Call CenterManagement ActivitiesProblem Management Control procedures Coordination of resources within the partner sites. Service level management adherence Monitoring (with Call Center management)Set standards for monitoring with clients Adherence to scripts Quality of speech, phone etiquette, tone and pace Use of system Product Knowledge Training (Train the trainer at Call Center)Product System Call Flow (with Call Center Management) Reporting (with Call Center Management)By Client Care Level report By Client Dashboards Review and critic daily call volume reports from call center Call Center site AuditPerform site audits based on client contracts SystemsReview system customer care functions and recommend improvements Monitor customer care quality and timeliness goals Branded Program DeliveryWork with client & marketing team to develop IVR and telephone scripts Gather input and suggest improvements on telephone scripts Develop and deploy branded program phone tree/call flow diagrams Maintain inventory of branded program phone numbers Customer SatisfactionDevelop effective methods to gain customer feedback on all aspects of customer care Make recommendations for improvements and deploy the approved recommendations Strategic Partnership RelationshipsMaintain relationships with contracted third parties supporting Affinity Customer Care services Monitor relationships to ensure quality services and competitive prices. Understand client contract obligations set forth by Aon Affinity Legal team to ensure compliance for services offered. Team BuildingWorking with call centers, fulfillment, benefit processing and systems areas, to positively influence a course of action and to function in a matrix management environment. SKILLS REQUIRED: Strong management, customer care leadership and project management skills Strong telephone technology experience to include IVR set up overview, routing and backend reporting experience with Web integrated platforms to include scripting and self service is desired Exceptional interpersonal skills in a team environment, capable of interacting with major client Strong communication skills, both verbal and written Demonstrated project management work experience Strong organizational, multi-tasking, time management skills High level of expertise with software, specifically Microsoft Excel. Strong analytical skills, reporting capabilities and ability to analyze information to help make sound business decisions. SPECIAL SKILLS: Minimum 5 years experience managing or supervising people Good interpersonal skills with a proven ability to facilitate groups to consensus Demonstrates sound logic when solving problems and the ability to effectively communicate and suggest new ideas and business practices to management Some degree of travel may be required (25-35% per month) MINIMUM REQUIRED EXPERIENCE: Bachelor’s Degree and 5 to 10 years call center management experience required. 5-10 years customer care, sales service or operations management experience in a financial services or insurance environment Experience with the Microsoft office suite products with a strong proficiency in Excel and Word. Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.All positions at Aon require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon’s employment policies. You will be notified during the hiring process which checks are required by the position.Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices.For more information about Aon Corporation, visit our website at http://www.aon.com.Aon is an equal opportunity employer committed to a diverse workforce. M/F/D/VDISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
