Engineering Business Development Manager
Details: Elsevier is the world's leading provider of scientific, technical and medical (STM) information, tools and resources. A global company based in Amsterdam, Elsevier partners with scientists, researchers, healthcare providers, educators and decision-makers in academic institutions, governments and corporations to help them find, evaluate and use information. Our breadth of content is unparalleled, spanning virtually every STM field in the world and includes such distinguished brands as Gray's Anatomy, The Lancet and Cell. Using innovative technology, we deliver our content through tools that help our customers be more productive and successful in their work. ScienceDirect delivers the worlds' leading journals electronically to over 11 million readers in 200 countries. And physicians in 95 percent of teaching hospitals rely on MD Consult to get critical information that can save lives. Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an Equal Opportunity / Affirmative Action Employer.The Engineering Business Development Manager is a member of the Corporate Markets business unit, reporting to the Senior Director, Engineering Business Development. This role provides opportunities to lead business development and new product development activities within the Engineering market. This is a critical space for Elsevier’s high-growth Engineering & Technology group and builds off of the company’s recent acquisition of Knovel, a web-based application integrating technical information with analytical and search tools to drive innovation and deliver answers engineers can trust. Leveraging a strong engineering background, the Engineering Business Development Manager will spearhead identifying and engaging strategic partners and nurture those relationships towards commercial transactions. He/she will also be at the front-edge of learning and understanding the latest trends and needs of corporate engineering communities, and will use those insights to influence early stages of development for new product concepts. The candidate can expect to be part of a dynamic, fast-paced, and close-knit team seeking to aggressively accelerate Elsevier’s presence and connections in the Engineering market.Key Result Areas and Main Responsibilities:Engineering business development(60%)•Develop and nurture pipeline of external engineering information/tools/solutions business development and strategic partnership opportunities, including but not limited to: oIntegrations of Elsevier content and products with engineering software and information platforms. oDistribution and all other revenue-generating partnerships.•Line up and close commercial agreements for late-stage partnership opportunities. Competitor/ partner profiling and market trends(25%)•Understand and continue to monitor the engineering information/tool/solutions competitive landscape and company/end-user trends within corporate and applied engineering communities. •Engage and participate in interviews/ meetings with end-users, customers, partners, content providers, and engineering information/tool/solution providers to drive insights.New product testing and prototyping(15%)•Identify new information/data-based product concepts that would deliver value for engineers•Support the initial stages of product development for such concepts: oParticipate in early stage product concept testing and mock-up/prototype development. oSupport preparation of business cases together with relevant Product Management teams within Elsevier.
Accounts Receivable Clerk - ERP System (Oracle)
Details: Responsibilities: Our client in the North Attleboro, Massachusetts area is seeking an Accounts Receivable/ Cash Applications Clerk to join their team on a long-term temporary basis.Responsibilities for this position will include:Receives and posts cash items and third party paymentsReconciles, corrects, and applies adjustments to billing recordsProcesses invoicing for customersReviews credit balances, refunds, adjustments, and claim denialsMaintains current and complete customer files; documenting all communication concerning the accounts receivableMonitors account performance and inform management of problem accounts and potential bad debt accountsInterfaces with management and various headquarters departments to effect collection of accounts receivablePerforms a variety of general clerical duties including telephone reception, mail distribution, and other routine functionsEnsures strict confidentiality of financial records
Rochester (Hudson Avenue) - Instore Retail Banker
Details: Retail Banker (In-Store) Demonstrate excellent communication skills, both written and verbal Demonstrate excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to detail Responsible for marketing and selling bank products and services to potential customers Evaluate existing customer's needs and cross sell additional products and services Demonstrate proficiency with regard to policies, procedures, products and services pertaining to teller and new account transactions Demonstrate enthusiasm about Woodforest bank products and services when talking to both customers and potential customers Participate in sales and marketing activities for the purpose of meeting branch sales goals and objectives Deliver outstanding customer service to achieve customer satisfaction, retention and increase sales Responsible for developing professional relationships with retail partners to maintain the Bank's professional reputation Process teller transactions, open new accounts and balance a cash drawer timely and accurately Practice branch security procedures and protect customer confidentiality and privacy Demonstrate skills that contribute to building a strong team and maintaining a professional work environment Demonstrate availability and flexibility in scheduling to ensure coverage All other duties as assigned
Refinish - Customer Service Representative - Order Entry Collision, Strongsville, Ohio
Details: PPG: BRINGING INNOVATION TO THE SURFACE. PPG Industries' vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in more than 60 countries around the world. Sales in 2011 were $14.9 billion. PPG shares are traded on the New York Stock Exchange (symbol:PPG). For more information, visit www.ppg.com. Key Responsibilities 1. Order Entry Collision - Provide order management support for customers, ensuring orders are processed in an efficient and accurate manner; Timely customer follow-up in resolving order discrepancies, and ensuring all special customer requirements are met to the satisfaction of the customer. 2. Sourcing of Products not available through our Distribution Centers. 3. Advertising - Provide order management support for customers, ensuring orders are processed in an efficient and accurate manner; Support advertising inventory management. 4. Projects - assignment to support customer service process improvements as assigned by supervisor, i.e. procedures, studies 5. E-tools - Provide customers with assistance in registering, accessing, and navigating through our electronic customer facing tools, including on-line ordering, on-line color look up, and web sites. 6. Database Maintenance - Assists in maintaining the quality and integrity of unique customer information within the customer knowledge database; Logs incoming/outgoing customer calls within the PPG Customer Relationship Management Database - CTS. 7. Continuous Learning - stay up-to-date on procedures, tools, and system upgrades 8. Mentor Others - share expertise and provide mentorship to persons new to knowledge areas. 9. Filing/record retention
Guest Service Agent
Details: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Guest Services Associate - WorldMark - Taos, New Mexico
Details: Job Summary:Greet, register, establish necessary credit for and issue keys appropriately to guests.Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.Communicate with other departments as needed via telephone and two-way radio.Completed check-out procedures, computes bills, collects payment and makes change for guests as required.Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.Balance all cash receipts and work performed during shift and performs a bucket check on shift.Distributes guest and staff mail and messages as necessary.Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
Tour Receptionist, Front Line
Details: Accurate input of tour information into CRS.Greeting and distribution of tour guests.Notification of tours to sales reps.Accurate validation of guest information.Able to handle confidential proprietary information.Answer phones and guests questions in a professional manner.Must be able to prioritize; must be able to deal with stress; concentrate for long period of time; and must be able to deal with various personality types.Greeting tour guests and distribution of gifts.Accurate input of gifting information into CRS.Handling show reservations
Guest Services Associate - Wyndham Ocean Walk Resort, Daytona Beach, FL
Details: Guest Services Associate Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest. Wyndham Vacation Ownership's vision is to deliver a lifetime of memorable vacation experiences for our owners. This vision is supported by our mission statement which states: We embrace and live the Wyndham values by creating a supportive environment for employees to develop and prosper. We delight our customers by meeting their needs or exceeding their expectations. We are 'memory makers'. Warm, thoughtful, gracious hospitality is our culture and through our Count on Me service philosophies; our employees strengthen their customer service skills for successful execution of signature service. In your role, you will help us deliver outstanding service and hospitality to our guests to ensure they have a memorable vacation while staying with our resorts each and every time. Job Summary:Greet, register, establish necessary credit for and issue keys appropriately to guests. Answer telephones/PBX with proper telephone etiquette and direct calls accordingly. Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions. Communicate with other departments as needed via telephone and two-way radio. Completed check-out procedures, computes bills, collects payment and makes change for guests as required. Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations. Balance all cash receipts and work performed during shift and performs a bucket check on shift. Distributes guest and staff mail and messages as necessary. Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
Guest Services Supervisor - Seventh Mountain - Bend, Oregon
Details: Job Summary:Supervise the daily operation of the front desk and its team members. Some of the duties include but are not limited to guest check-in, guest check-out, answering guest and staff questions, running reports as required and maintain efficient schedules and operational procedures which result in the satisfaction of all staff and guests.Interact with owners, guests, potential owners, affiliated business units and team members regarding resort inquiries, complaints, comments and suggestions with appropriate problem solving and service recovery actions as to assure a successful outcome.Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible.Assist with Team/Staff issues and other items as requested.
Guest Services Associate - WorldMark LV Blvd - Las Vegas, NV
Details: Job Summary:Greet, register, establish necessary credit for and issue keys appropriately to guests.Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.Communicate with other departments as needed via telephone and two-way radio.Completed check-out procedures, computes bills, collects payment and makes change for guests as required.Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.Balance all cash receipts and work performed during shift and performs a bucket check on shift.Distributes guest and staff mail and messages as necessary.Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
Guest Services Manager - WorldMark - Pinetop, Arizona
Details: Job Summary:Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values.Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.Directly responsible for the Front Desk, PBX, and Bell Staff. Will assist Guest Service Agents in satisfying guest requests and ensuring prompt satisfaction.Maintain a positive working relationship and open line of communication with the Board of Directors, Owners, Guests, and Sales/Marketing to ensure high levels of Customer satisfactionCoordinate and verify timeshare exchange information and oversee the compilation of weekly reservations and occupancy statistics. Responsible for monitoring of rooms inventory, rate and plan availability.Hire, train and retain associates for all supervised departments.Provide guidance and assistance to Guest Services team members. Ensure adequate staffing levels for all departments. Coordinate schedules, payroll and expenses to meet or fall below budget.Provide evaluations, coaching and development for Guest Services team members. Create and implement training and development plans.Prepare annual Guest Services Department budget and manage expenses within budget guidelines.Monitor guest satisfaction processes and respond to guest concerns and inquiries.Be proactive by providing hands-on support during peak business times.
Child Care Attendant-Wisconsin Dells
Details: Position Summary: Supervise and entertain children whose parents are on a sales presentation. Prepare coffee, tea, lemonade, Keep refreshment area full and clean at all times. Clerical duties as needed for our front desk. Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
Guest Services Supervisor - WorldMark - Bass Lake, California
Details: Job Summary:Supervise the daily operation of the front desk and its team members. Some of the duties include but are not limited to guest check-in, guest check-out, answering guest and staff questions, running reports as required and maintain efficient schedules and operational procedures which result in the satisfaction of all staff and guests.Interact with owners, guests, potential owners, affiliated business units and team members regarding resort inquiries, complaints, comments and suggestions with appropriate problem solving and service recovery actions as to assure a successful outcome.Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible.Assist with Team/Staff issues and other items as requested.
2:30pm-11pm Guest Services Associate-Wyndham Branson Meadows- (Branson, MO)
Details: Job Summary:Greet, register, establish necessary credit for and issue keys appropriately to guests.Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.Communicate with other departments as needed via telephone and two-way radio.Completed check-out procedures, computes bills, collects payment and makes change for guests as required.Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.Balance all cash receipts and work performed during shift and performs a bucket check on shift.Distributes guest and staff mail and messages as necessary.Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
Guest Services Associate (Full Time)- La Cascada Resort - San Antonio, TX
Details: Job Summary:Greet, register, establish necessary credit for and issue keys appropriately to guests.Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.Communicate with other departments as needed via telephone and two-way radio.Completed check-out procedures, computes bills, collects payment and makes change for guests as required.Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.Balance all cash receipts and work performed during shift and performs a bucket check on shift.Distributes guest and staff mail and messages as necessary.Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
Assistant Guest Service Manager- Wyndham San Diego Bayside
Details: The Assistant Guest Services Manager's primary function is to assist the Guest Service Manager with the daily operations of the front office. He/she will act as a supervisor to all Guest Services, Concierge and Uniformed Services/Transportation personnel assist with guest complaints and represent management in the absence of the Guest Services Manager. Fundamental Requirements:• Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.• Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.• Greet and welcome all guests approaching the Front Desk in accordance with Wyndham S.O.P.'s.• Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.• Assist Guest Service Agents with check-ins and checkouts; confirm that all SOP's are being followed properly.• Assist and supervise Guest Service Agents with daily duties.• Train new employees, help to develop and implement training programs.• Confirm that Guest Service Agents, Operators and Bellstaff complete all duties.
Front Desk/ Guest Services Manager- Club Lakeridge - Reno, NV
Details: Job Summary:Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values.Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.Directly responsible for the Front Desk, PBX, and Bell Staff. Will assist Guest Service Agents in satisfying guest requests and ensuring prompt satisfaction.Maintain a positive working relationship and open line of communication with the Board of Directors, Owners, Guests, and Sales/Marketing to ensure high levels of Customer satisfactionCoordinate and verify timeshare exchange information and oversee the compilation of weekly reservations and occupancy statistics. Responsible for monitoring of rooms inventory, rate and plan availability.Hire, train and retain associates for all supervised departments.Provide guidance and assistance to Guest Services team members. Ensure adequate staffing levels for all departments. Coordinate schedules, payroll and expenses to meet or fall below budget.Provide evaluations, coaching and development for Guest Services team members. Create and implement training and development plans.Prepare annual Guest Services Department budget and manage expenses within budget guidelines.Monitor guest satisfaction processes and respond to guest concerns and inquiries.Be proactive by providing hands-on support during peak business times.
Inside Sales/Customer Care
Details: Job Classification: Contract Inside Sales/Customer Service SpecialistResponsibilities: • Builds and maintains strong business relationships with Customers to drive an exceptional Customer experience• Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales • Presents products, services and capabilities to best meet the needs of the Customer• Develops sales opportunities and assists in developing the pipeline for future sales activity through daily interactions with Customers• Responds professionally to inquiries from with key accounts via multiple methods (phone, email, fax, meetings, etc.)• Independently, or as a team member, investigates and resolves Customer issues – delivery, price, quality, product and tooling information, etc.- in a timely fashion• Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels• Works with assigned Global Account Manager to execute the account plan• Remains actively involved ensuring On-Time Delivery, Billing, and Customer Experience Management• Performs statistical analysis relating to product, bookings, billings, opportunities and Customer profiles • Displays strong interpersonal skills and a positive and professional attitude Qualifications:Bachelors Degree in related field preferred3 to 5 years customer service experience requiredDemonstrated, excellent communicator (verbal, written, spoken) with exceptional listening skillsDemonstrated ability to work as a member of an account team to identify new opportunitiesAnalytical and structured thinking with a creative ability to identify and pursue new business opportunitiesPrevious Inside Sales experience preferred Demonstrated ability to take ownership of, and maintain progress on, multiple tasksDemonstrated adaptability to changing priorities, strategies and business conditions Advanced knowledge of Microsoft Office SuiteWorking knowledge of SAP preferred Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
AVP Health Plan Operations Job
Details: AVP Health Plan OperationsJob ID 2013-22952 # Positions 1Location US-VA-RichmondUS-VA-Virginia BeachSearch Category Health Care OperationsType Regular Full-Time (30+ hours) Posted Date 5/24/2013Additional Locations US-VA-Virginia BeachMore information about this job:Summary:The AVP, Operations will report directly to the COO with a dotted line to the SVP, Operations. The incumbent will work to advance AMERIGROUP’s strategic imperatives as the primary link between the HO and health plan operations. The incumbent will be responsible for health plan dashboards, operations policies, OPEX, best practices and regulatory compliance. The incumbent will build strong working relationships with plan senior management and HO support areas to assist in meeting the goals of the organization. In addition, the incumbent will demonstrate high levels of flexibility by managing projects at the health plan based on strategic priorities. The incumbent will be responsible for identifying and prioritizing health plan opportunities for improvement in the areas of efficiency and effectiveness.Responsibilities:1. Partners and supports management across the health plan on assigned projects ensuring company goals and initiatives are met.2. Participates in Operational process improvement initiatives and facilitates collaborative effort between Health Plan and Corporate operations for implementation.3. Demonstrate mastery of process improvement methodology (i.e. Six Sigma certification) in appropriate timeframe as directed by management.4. Works with health plan operations to ensure appropriate key operational indicators are in place for monitoring and analysis.5. Maintains health plan dashboard of key operational indicators, identifies and reports issues to management.6. Identifies opportunities for Operational Excellence and works to create seamless processes between HO and the health plan.7. Works with HO support areas/account managers to resolve operational issues to include enrollment, benefit configuration, call metrics, authorizations, high dollar claims, pended claims, CAMP, appeals, adjustments customer service and policy issues.8. Assists Health Plan Provider Relations with the resolution of defects resulting from the provider contract request, configuration and implementation processes.9. Engages in corporate cost containment initiatives by identifying opportunities to maximize dollar recovery.10. Maintains awareness of HO initiatives to ensure priority alignment and promotes health plan communication and collaboration.11. Recognizes and utilizes appropriate channels for communication, encourages two-way communication with Plan and Home Office staff to participate in creative program development resulting in improved efficiency and enhanced job performance.Qualifications:EDUCATION AND EXPERIENCEEducationRequired:- Bachelor’s Degree or equivalent experience in Business, Health Care or related field.Preferred:- Master’s DegreeYears and Type of Experience Required:- Minimum of eight years work related experience.- Project management or leadership experience in a medium to large size business environment.- 3-5 years of demonstrated experience in data assimilation & analysis- Experience with change management.CERTIFICATION AND LICENSUREPreferred:- Black belt quality certification.Knowledge and Skills- Excellent analytical, organizational, problem-solving, and communication skills.- Ability to demonstrate political sensitivity and to work effectively with senior level management as well as with multi-disciplinary teams across department lines.- Demonstrated leadership in healthcare operations including claim payment and root cause identification.- Strong leadership, coaching, and staff development skills.- Strong knowledge of data management and interpretation.- Conflict resolution/mediation experience.- Clinical or coding skills a plus.- Quality training a plus.PHYSICAL REQUIREMENTS- Must be able to operate a computer.- Must be able to operate a phone.- Ability to travel a minimum of 25%, as require.CB1ermHOHealthcare Operations
Marketing Intern
Details: Knovel is a web-based application integrating technical information with analytical and search tools to drive innovation and deliver answers engineers can trust. Knovel’s solution is uniquely optimized for engineers and scientists and includes three main components: Access to the most comprehensive engineering reference content sourced from the leading societies, publishers and authors Powerful search engine designed around the ways engineers search for information Interactive tools that normalize information across content sources and bring content to life by making tables, charts, equations, plotters and graphs interactive. In 2013 Knovel became part of Elsevier. Elsevier is the world's leading provider of scientific, technical and medical (STM) information, tools and resources. A global company based in Amsterdam, Elsevier partners with scientists, researchers, healthcare providers, educators and decision-makers in academic institutions, governments and corporations to help them find, evaluate and use information. Our breadth of content is unparalleled, spanning virtually every STM field in the world and includes such distinguished brands as Gray's Anatomy, The Lancet and Cell. Using innovative technology, we deliver our content through tools that help our customers be more productive and successful in their work. ScienceDirect delivers the worlds' leading journals electronically to over 11 million readers in 200 countries. And physicians in 95 percent of teaching hospitals rely on MD Consult to get critical information that can save lives. Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an Equal Opportunity / Affirmative Action Employer. Key Responsibilities: • Provide support for preparation for the virtual user conference and other customer-facing events • Research content for the Knovel blog, infographs, white papers, etc • Document the processes related to newsletters, website, etc • Update the media clip book • Assist with preparation of internal and external presentations and other documentation for the launch of the new platform.
