Web Developer I (C , Java, XML, HTML, CGI, ASP)
Details: Job summary:Responsible for the system, not the content of company material, and uses experience with a variety of network technologies to lead internal and external clients with Internet-, intranet-, or extranet-based applications, including but not limited to C , Java, XML, HTML, CGI, ASP, multimedia applications, database interactions and data modeling tools. GENERAL DUTIES AND RESPONSIBILITIES:• Researches, tracks and understands new web technologies to provide technical leadership in developing service applications and analyzing business requirements as they pertain to intranet and external Internet-related systems.• Builds applications using Internet and Windows Development tools.• Provides written design documents, test plans and test results.• Manages, develops, integrates and implements related applications components, including front-end development, server-side development and database integration.• Plays a direct role in programming, maintenance, technical support, documentation and administration of the applications.• Establishes and communicates standards to manage cost and ensure continuity of applications.• May work with outside vendors in developing tests to ensure feature functionality.• Suggests technical alternatives and improves/streamlines processes and systems• Completes project assignments and special projects commensurate with job expectations• Conducts planning, analysis and forecasting activities to plan projects and tasks• May provide leadership and/or guidance to other technical professionals• Other related duties assigned as needed EDUCATION REQUIREMENTS:A Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline is required; or equivalent combination of education and experience that is required for the specific job level. GENERAL KNOWLEDGE, SKILLS AND ABILITIES:• Knowledge of the principles of multiple applications development methodologies• Knowledge of the processes, phases, and roles relevant to common development methodologies• Knowledge of Data Networks• Knowledge of Web Security• Willingly shares relevant technical and/or industry knowledge and expertise to other resources• Knowledge of internet development and debugging tools• Knowledge of web services, technology, and tools• Knowledge of data modeling• Knowledge of graphic & functional design• Knowledge of the differences between how an application works on a local machine versus a server• Knowledge of the differences among various types of browsers and browser versions• Proficiency in at least one applications development methodology• Knowledge of project management• Proficiency in developing code for the client or the server• Proficiency in at least one client side scripting language• Ability to demonstrate a high level of critical thinking; makes sound and timely decisions under conditions of ambiguity and uncertainty• Proficiency to identify and correct basic coding errors• Proficiency to implement a design using the project-specific tools• Proficiency to manage and coordinate test activities for assigned application• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)• Excellent problem-solving, team, and time management skills Entry level role. Basic skills with moderate level of proficiency. Has general understanding of web development principles in one or more programming languages. Generally performs single-function tasks that tend to be of small to moderate size and scope. Responsible for maintaining a functioning user-accessible website. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three (3) years of web development experience. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Application Security Architect II (20130066)
Details:
Overall Purpose
This position consults with IT, Project Management, Product Management, Software Development and other peers on proper security architecture and software development processes to ensure the applications developed and systems implemented are in line with security best practices and Early Warning Services policies and standards.
Essential Functions
- Evaluates the current methods in use by Early Warning to access and process data via Early Warning customer facing applications.
- Develops repeatable architectures working with IT Operations and Networking to ensure that systems are placed within the relevant security zones based on the data they house and their purpose
- Serves as the point of contact for all security issues in assigned areas
- Works with enterprise architecture to ensure systems with credit card data are compliant with PCI standards
- Attends relevant change control meetings. Approves all changes from a security perspective for assigned areas.
- Evaluates all product business cases including functional and detailed design specs to ensure security standards are met.
- Assists with compliance questionnaires.
- Assists with appropriate team in security incident resolution as assigned.
- Contributes to the development of Early Warning security policy and procedures.
- Develops architectural reference material to ensure that security practices are being implemented in a repeatable fashion every time a new project is implemented
- Supports the business need for forensic investigations for any breach, infection, or investigation into employee concerns.
- Work with external penetration testing organizations to coordinate application and network based penetration
- Work with team to complete internal application and network penetration testing
- Work with development to do static code analysis before code is released to production
- Interact with customer banks to gather yearly testing and security requirements, review penetration testing findings, mitigating controls and/or projects to rectify security vulnerabilities.
- Complies with all security policies and procedures to ensure the highest level of system and data confidentiality, integrity and availability is maintained.
Technical Architect – Southwest Metro
Details: Our client is looking for an experienced Technical Lead for the Customer Acquisition and Retention project. This team is responsible for developing an application that will promote activations of mobile phones within the company. The ideal candidate must be motivated, organized, and a self-starter, yet able to take direction, follow a plan, and work within deadlines.
• Direct programmers and analysts to make changes to existing databases and database management systems
• Direct others in coding logical and physical database descriptions
• Review project requests describing database user needs to estimate time and cost required to accomplish project
• Review and approve database development and determine project scope and limitations
• Approve, schedule, plan and supervise the installation and testing of new products and improvements to computer systems
• Implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure
• Develop standards and guidelines to guide the use and acquisition of software and to protect vulnerable information
• Direct programmers and analysts to make changes to existing databases and database management systems
• Direct others in coding logical and physical database descriptions
• Review project requests describing database user needs to estimate time and cost required to accomplish project
• Review and approve database development and determine project scope and limitations
• Approve, schedule, plan and supervise the installation and testing of new products and improvements to computer systems
• Implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure
• Develop standards and guidelines to guide the use and acquisition of software and to protect vulnerable information
UI Designer (12620)
Details: UI Designer to work on a large product, multiple systems and work streams. Although they will be on a small team, they will be working primarily with a large project team.User Experience Designer needed to develop conceptual diagrams, wireframes, visual mockups, click-throughs, and prototypes. Develop and maintain detailed user-interface specifications and design patterns.Design simple, usable, and desirable user experiences that provide a good user experience. Research the competitive landscape and make recommendations relating to website functionality .Must be able to work with highly technical developers and users. Work with development and business analyst teams to make sure that the workflow reflects the customer’s needs and ensure consistency among features.Key Responsibilities:- Defining user interface for a large program
- Creating wireframes, interactive prototypes to effectively communicate design ideas
- Translating complex user needs and business requirements into clear UX design recommendations
- Researching and exploring best practices in interaction design
- Collecting, analyzing and translating user data into actionable design ideas
- Creating wireframes, interactive prototypes to effectively communicate design ideas
- Translating complex user needs and business requirements into clear UX design recommendations
- Researching and exploring best practices in interaction design
- Collecting, analyzing and translating user data into actionable design ideas
Web Developer – St. Paul
Details: Web Developer to join us in the design and development of web applications. Web Developers are responsible for continually improving both desktop and mobile web applications built on custom content management system and application engine. We’re in search of a motivated developer with experience solving problems in code and crafting quality web-based solutions using modern tools and technologies.Essential Duties and Responsibilities:
- Develop and support desktop and mobile web-based applications using Javascript, JQuery, AJAX, HTML(5), CSS(3), XML, JSON, JSP, JSTL.
- Produce innovative functionality for highly visible, heavily trafficked web applications.
- Work with closely-knit, agile team in the analysis, design, implementation and support of applications.
- Communicate effectively with product and project managers, developers, testers and customers.
- Participate in the research and evaluation of new tools and technologies.
- Develop and support desktop and mobile web-based applications using Javascript, JQuery, AJAX, HTML(5), CSS(3), XML, JSON, JSP, JSTL.
- Produce innovative functionality for highly visible, heavily trafficked web applications.
- Work with closely-knit, agile team in the analysis, design, implementation and support of applications.
- Communicate effectively with product and project managers, developers, testers and customers.
- Participate in the research and evaluation of new tools and technologies.
Web Designer
Details: The Web Designer will assist in the creation of website design templates for law firms for a new product initiative. The role requires the Web Designer to collaborate with multiple team members (Project Managers, SEO consultants, development teams, etc.) to create a number of high-converting website templates that can be used across multiple practice areas and geographies. This work includes creating responsive design layouts (desktop, tablet and mobile). This position is part of a team and reports into the director of strategic development.Production:
• Collaborate with project teams to ascertain the needs and goals of the new product
• Create graphical Website prototypes for the team to review as directed by a senior team member
• Collect, convert, and edit text and graphical materials provided by the team for those prototypes as necessary
• Incorporate special Web features and proprietary functionality
• Create responsive design layouts that are optimized for a number of mobile platforms
• Once initial designs are finalized, create multiple theme/color variations that can be reproduced for multiple law firm customers
• Deliver designs on time
• Once developed, assist in reviewing designs for quality assurance
• Assist in creating design layouts to be used for A/B testingPartnership:
• Work closely with the project team to ensure designs follow best practices for usability/conversion and are executed up to standard
• Manage workload by providing estimates and communicating any changes with the Project Manager
• Collaborate with project teams to ascertain the needs and goals of the new product
• Create graphical Website prototypes for the team to review as directed by a senior team member
• Collect, convert, and edit text and graphical materials provided by the team for those prototypes as necessary
• Incorporate special Web features and proprietary functionality
• Create responsive design layouts that are optimized for a number of mobile platforms
• Once initial designs are finalized, create multiple theme/color variations that can be reproduced for multiple law firm customers
• Deliver designs on time
• Once developed, assist in reviewing designs for quality assurance
• Assist in creating design layouts to be used for A/B testingPartnership:
• Work closely with the project team to ensure designs follow best practices for usability/conversion and are executed up to standard
• Manage workload by providing estimates and communicating any changes with the Project Manager
Information Security Architect – West Metro
Details: The company’s GIT Security team is looking for an experienced contract to hire Information Security Architect to support the ongoing work within our team. This position will work independently with some managerial oversight and direction, responsible for understanding the business needs as well as technology and environmental conditions such as law and regulations, and translate that information into an information security design that allows the company to efficiently carry out its activities to meet its goals while minimizing risk.• Define information security solutions and controls for our internal customers and business partners
• Conceptualizes designs and optimizes information security controls understanding data flow input and output that support the business functions
• Work with the company’s customers and business partners to design, ensure the deployment of the information security solutions into enterprise systems
• Coordinates, leads, and conducts assessments based on client needs, company policy, and consistent with regulatory compliance
• Conceptualizes designs and optimizes information security controls understanding data flow input and output that support the business functions
• Work with the company’s customers and business partners to design, ensure the deployment of the information security solutions into enterprise systems
• Coordinates, leads, and conducts assessments based on client needs, company policy, and consistent with regulatory compliance
Web Designer – Southwest Metro
Details: Applicants MUST provide samples of working websites (URL) and/or samples of graphic work (jpg or pdf)
This position will report to the Sr. Creative Designer and will primarily be responsible for creating supporting graphics and promotional banners, translating wireframes and branding/style guides into user-centric designs for a variety of interactive experiences.Responsibilities:
• Work effectively with business requirements to promote their products and services
• Create pages designed to maximize usability and accomplish business and behavioral goals
• Translate wireframes and user stories into user-centric designs.
• Adapt easily to an evolving workload
• Able to deal with change quickly and positively
• Incorporate feedback from a variety of sources while adhering to web design best practices
• Confidently and professionally present justifications for design decisions in client partner meetings
• Contribute to Interaction Design decisions collaboratively across groups
• Interacts with customer to collect web page requirements
• Makes requested changes to documents
• Converts files from various file formats
• Updates web pages daily
• Provides configuration management by maintaining network file structure and electronic documents
• Works extensively with Marketing and Communications for a usable, cohesive web presence
• Designs, develops, and tests software to provide solutions for company business needs
• Designs and creates database-driven web applications
• Integrates the website infrastructure with existing enterprise applications
• Creates and maintains web forms
• Provides basic maintenance of the company website(s) using a Content Management System and HTML
This position will report to the Sr. Creative Designer and will primarily be responsible for creating supporting graphics and promotional banners, translating wireframes and branding/style guides into user-centric designs for a variety of interactive experiences.Responsibilities:
• Work effectively with business requirements to promote their products and services
• Create pages designed to maximize usability and accomplish business and behavioral goals
• Translate wireframes and user stories into user-centric designs.
• Adapt easily to an evolving workload
• Able to deal with change quickly and positively
• Incorporate feedback from a variety of sources while adhering to web design best practices
• Confidently and professionally present justifications for design decisions in client partner meetings
• Contribute to Interaction Design decisions collaboratively across groups
• Interacts with customer to collect web page requirements
• Makes requested changes to documents
• Converts files from various file formats
• Updates web pages daily
• Provides configuration management by maintaining network file structure and electronic documents
• Works extensively with Marketing and Communications for a usable, cohesive web presence
• Designs, develops, and tests software to provide solutions for company business needs
• Designs and creates database-driven web applications
• Integrates the website infrastructure with existing enterprise applications
• Creates and maintains web forms
• Provides basic maintenance of the company website(s) using a Content Management System and HTML
Web Applications Developer – South Metro
Details: The Web Developer plays a key role in helping the Strategic Development group innovate the next generation of products, services, and solutions that help customers achieve their marketing goals. In this role, the Web Developer will be responsible for the ongoing support of Strategic Development initiatives as well as research and development into new functionalities and capabilities. The effective Web Developer will be fully aware of emerging Web/Internet trends and technologies and able to communicate these to the Strategic Development group as areas of opportunity. The Web Developer needs to be highly creative and have strong collaboration and communication skills.Responsibilities:
• Take ideas vetted by the Strategic Development team and play a key role in implementing into a variety of different web products through various front-end and back-end web development tools and technologies.
• Responsible for the quality of HTML, CSS & PHP coding on Strategic Development initiatives.
• Oversee an evolving portfolio of web properties. Such oversight will involve site enhancements, performance and traffic monitoring and troubleshooting in order to ensure each project achieves its objectives.
• Work with Strategic Developments UI/UX designer to design/update web initiatives.
• Support and maintain Strategic Development initiatives by investigating problems, developing enhancements, and working with Product Management and potentially other groups as a point of escalation to resolve problems.
• Collaborate with Engineering and Product Management to ensure successful implementation and testing of new/transitioned products and features integration into the fulfillment process.
• Write functional and/or design specifications describing, from a user’s perspective, new products and features for use by engineers and other members of product development teams.
• Develop and maintain deep domain expertise in key focus areas related to product development (e.g., search marketing, online advertising, lead generation, social networking, web development, etc.). This expertise covers both relevant product technologies along with a deep understanding of important competitive offerings.
• Document work, procedures and best practices for future use by the Product Management group
• Contribute to the generation and evaluation of new ideas for products, services, and capabilities
• Other duties as assigned
• Take ideas vetted by the Strategic Development team and play a key role in implementing into a variety of different web products through various front-end and back-end web development tools and technologies.
• Responsible for the quality of HTML, CSS & PHP coding on Strategic Development initiatives.
• Oversee an evolving portfolio of web properties. Such oversight will involve site enhancements, performance and traffic monitoring and troubleshooting in order to ensure each project achieves its objectives.
• Work with Strategic Developments UI/UX designer to design/update web initiatives.
• Support and maintain Strategic Development initiatives by investigating problems, developing enhancements, and working with Product Management and potentially other groups as a point of escalation to resolve problems.
• Collaborate with Engineering and Product Management to ensure successful implementation and testing of new/transitioned products and features integration into the fulfillment process.
• Write functional and/or design specifications describing, from a user’s perspective, new products and features for use by engineers and other members of product development teams.
• Develop and maintain deep domain expertise in key focus areas related to product development (e.g., search marketing, online advertising, lead generation, social networking, web development, etc.). This expertise covers both relevant product technologies along with a deep understanding of important competitive offerings.
• Document work, procedures and best practices for future use by the Product Management group
• Contribute to the generation and evaluation of new ideas for products, services, and capabilities
• Other duties as assigned
Marketing - Graphic Designer
Details:
Marketing - Graphic Designer
Job Description
Analysts International Corporation, an IT services company, is seeking a Marketing - Graphic Designer. We have 40 years of experience in the IT staffing industry and provide our clients with the highest quality custom staffing solutions.
Marketing - Graphic Designer
Job Responsibilities
Essential Duties/Responsibilities:
- Design and develop art and copy layouts while adhering to branding strategies.
- Collaborate with account team and creative team to produce creative that is on strategy, on target and in brand.
- Think strategically to design solutions that meet the needs of key stakeholders.
- Maintain the company's image, identity and communication style.
- Participate in strategic discussions and provide creative solutions.
- Ensure consistency and maintain brand integrity and compliance among all creative.
Marketing - Graphic Designer
Job Requirements
Experience:
- 5+ years experience in an agency or in-house creative group
Education:
- Bachelors degree, preferred. Or equivalent work experience.
Physical Requirements:
- Occasionally requires lifting as appropriate to perform duties and responsibilities
Working Conditions:
- Normal office environment
- Some overtime required as special projects arise
- Day travel and some overnight stays.
Additional Knowledge, Skills and Abilities:
- Requires strong conceptual layout skills and design flexibility
- Requires advanced knowledge of Adobe Creative Suite (CS5) with proficiency in InDesign, Photoshop and Illustrator.
- HTML experiences a plus.
- Must possess excellent written and oral communication skills
- Ability to think strategically to provide solutions
- Solid business acumen and problem-solving skills
- Ability to multitask and perform in a deadline-sensitive environment
- Ability to effectively present information and gain buy-in
- Ability to adapt to changing work environment
- Strong attention to detail, organization and time management skills
- Sets high expectations of self and work; self-motivated and resourceful
Marketing - Graphic Designer
Benefits
We value our employees' hard work and dedication to quality. In addition to a positive environment with opportunities for growth and advancement we offer a competitive salary and benefits package.
- Medical, dental, vision
- 401(k)
- Long / short term disability
- Stock purchase plan
Marketing - Graphic Designer
ELIGIBILITY SERVICES CLERK-BI-LINGUAL
Details: The Temporary Assignment Program is seeking qualified BI-LINGUAL-Eligibility Services Clerk The Riverside County Department of Public Social Services (DPSS) is committed to protecting and improving the well-being of the individuals and families who reside in Riverside Country. Temporary financial assistance, employment services, Food Stamps, and Medi-Cal are programs administered by DPSS that help individuals and families meet their needs for shelter, food, and medical are during a time of financial hardship. The Department of Public Social Services (DPSS) Cal-Works, Gain, IHSS and the TAMD units are currently seeking qualified Eligibility Services Clerks to provide Temporary assistance in various DPSS locations within Riverside County. What you need for this position: -Bi-lingual- must pass Spanish Bi-lingual Speak/Read/Write Assessment. -1 year of clerical experience which involved meeting the public. EXAMPLES OF ESSENTIAL DUTIES:• Conducts pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family, and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans. • Gives applicants standard forms and requests that routine verifications be returned with completed forms; reviews forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance. • Records verifications of birth, income, property, and other required information according to standard procedures. • Brings discrepancies to the attention of the eligibility or social worker responsible for the case; files required forms and verification in an established filing order. • Completes notices of action and other required forms following eligibility determination; accepts late income reports from clients reviewing them for completion and accuracy. • Prepares and verifies in-home social services payroll time sheets. • Receives mail out questionnaires on in-home social services remedy reassessments; verifies and adjusts authorization of in-home social services, referring special cases to the social worker. • Determines when to issue notice of intended action or right to fair hearing forms to clients. • Clears routine case controls using computer printouts; responds to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case. • May prepare and maintain other documents associated with the eligibility/services processes; maintains records for use in the development of work load and productivity statistics. Department: Dept. of Public Social Services Salary: $11.62 - $17.34 Hourly
ELIGIBILITY SERVICES CLERK
Details: The Temporary Assignment Program is seeking qualified Eligibility Services Clerk The Riverside County Department of Public Social Services (DPSS) is committed to protecting and improving the well-being of the individuals and families who reside in Riverside Country. Temporary financial assistance, employment services, Food Stamps, and Medi-Cal are programs administered by DPSS that help individuals and families meet their needs for shelter, food, and medical are during a time of financial hardship. The Department of Public Social Services (DPSS) Cal-Works, Gain, IHSS and the TAMD units are currently seeking qualified Eligibility Services Clerks to provide Temporary assistance in various DPSS locations within Riverside County. What you need for this position: -1 year of clerical experience which involved meeting the public. EXAMPLES OF ESSENTIAL DUTIES:• Conducts pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family, and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans. • Gives applicants standard forms and requests that routine verifications be returned with completed forms; reviews forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance. • Records verifications of birth, income, property, and other required information according to standard procedures. • Brings discrepancies to the attention of the eligibility or social worker responsible for the case; files required forms and verification in an established filing order. • Completes notices of action and other required forms following eligibility determination; accepts late income reports from clients reviewing them for completion and accuracy. • Prepares and verifies in-home social services payroll time sheets. • Receives mail out questionnaires on in-home social services remedy reassessments; verifies and adjusts authorization of in-home social services, referring special cases to the social worker. • Determines when to issue notice of intended action or right to fair hearing forms to clients. • Clears routine case controls using computer printouts; responds to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case. • May prepare and maintain other documents associated with the eligibility/services processes; maintains records for use in the development of work load and productivity statistics. Department: Dept. of Public Social Services Salary: $11.62 - $17.34 Hourly
Technical Support Representative I
Details: Job summary:Ensure the proper day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications. May also handle phone and email assistance as well. GENERAL DUTIES AND RESPONSIBILITIES:• Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.• Maintains passwords, data integrity and file system security for the desktop environment.• Communicates highly technical information to both technical and nontechnical personnel.• Recommends hardware and software solutions, including new acquisitions and upgrades.• May participate in development of information technology and infrastructure projects. EDUCATION REQUIREMENTS:High school diploma or GED. GENERAL KNOWLEDGE, SKILLS AND ABILITIES:• Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills• Ability to work well with people from different disciplines with varying degrees of technical experience• Excellent team player• Self motivated to learn new technology and new ways to deliver support• Shows enthusiasm when providing technical support• Stays up-to-date with the latest technology Entry level role. Basic skills with moderate level of proficiency. Knowledge of commonly-used concepts, practices, and procedures within the field & Knowledge of basic problem resolution/escalation practices. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three (3) years of experience. Typically reports to a Computer Operations Supervisor or Manager. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Product Support Representative II
Details: JOB SUMMARY:Administers the necessary product requirements to maintain consistent account control of clients that use FIS software products and ensures that the quality and utilization of FIS software products satisfies client needs. GENERAL DUTIES & RESPONSIBILITIES:• Provides in-depth product support to FIS clients by resolving incoming inquiries.• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.• Documents customer information and recurring technical issues to support product quality programs and product development.• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes• Resolves Client concerns raised during installation, operation, maintenance or product application or compatibility matters.• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.• Performs other related duties as assigned. EDUCATIONAL REQUIREMENTS:Bachelor's Degree in Business or related field or the equivalent combination of education, training, and work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES:• Prior banking or finance related experiences a plus; personal banking experience preferred.• Documents Client information and recurring technical issues to support product quality programs and product development• Knowledge of FIS products and Services• Strong Analytical Skills• Knowledge in programming, business analysis or implementation of software products• Organizational and time management skills required.• Self-starter with proven ability to work independently.• Extremely comfortable working with computers and a variety of applications.• Excellent oral and written communications skills.• Strong problem solving skills. Developing proficiencies role. Basic skills with moderate level of proficiency. Has broad understanding in one or more FIS Products. Follows scripts or uses documentation to solve problems. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three (3) years of experience. Typically reports to a Product Support Manager. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
ScoreCard Product Support Representative II
Details: Schedule: Monday through 8am - 5pm Job Summary: Loyalty Operations/Product Support Team Lead - standard responsibilities include (but not limited to) providing lead support for all Rep I positions, tier II support for client escalations, coordinating training, testing and launch of new products/enhancements, and process development/documentation. GENERAL DUTIES AND RESPONSIBILITIES:•Provide in-depth product support to FIS clients by resolving incoming inquiries•Set-up and processing of client requests•Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters•System parameter updates for client changes•System parameter audits and validation•Monitoring transmission files and providing appropriate feedback to clients•Helpdesk email box support•File testing, processing and monitoring•System development testing•Creating and maintaining tracking logs and databases•Cardholder statement validation and management•Merchant Funded Network administration•Provide support for clients enrolled in CashBack and Bonus Point programs•Respond to customer product inquiries via telephone or in written internet-based email or chat sessions•Maintain tracking of customer information and recurring technical issues to support product quality programs and product development•Process and procedure documentation•Tier II support for client escalations•Daily team check-in and prioritization of tasks•Training coordination EDUCATION REQUIREMENTS:High School Diploma, GED or the equivalent combination of education, training, or work experience. GENERAL KNOWLEDGE, SKILLS AND ABILITIES:•1-3 years of experience in a customer service-related position; or equivalent combination of education and experience• Prior banking or finance related experiences a plus; personal banking experience preferred.• Knowledge of FIS products and Services•Extremely comfortable working with computers and working knowledge of variety of applicable software•Working knowledge of PC/Windows environment•Working knowledge of telephone etiquette•Working knowledge of banking terminology and banking principles•Skilled in data entry• Self-starter with proven ability to work independently.• Organizational and time management skills required.•Ability to analyze and solve problems; must have Excel experience•Ability to make decisions within specified parameters•Ability to work productively in a high transaction volume environment•Ability to communicate effectively verbally and in writing•Ability to project a positive image on the telephone•Ability to establish and maintain effective working relationships with employees, clients and public ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Product Support Representative I
Details: Experience: 1-3 years of professional level experience in application support or client industry related field (e.g., banking, technical support, software support) or equivalent combination of education and experience. Job Description/Responsibilities:Delivers quality customer service in a timely manner to our client base of Banking Clients by providing them with a single point of contact to their reported software issues or esclatating to senior product specialist for further indepth review of the issue.Responsibilities includes day to day operations of providing end user support for multiple products, answering incoming calls from clients, troubleshooting Windows Client/Server software application issues, logging and maintaining cases in the CMS (Customer Call Tracking System), and performing remote software installs and upgrades. The team provides support to meet FIS Service Level objectives with clients. A banking background is desired but not required.Working knowledge of Microsoft Windows Operating Systems for Servers and Workstations; PC hardware, LAN Hardware, TCPIP & Topologies.Need to follow the Support escalation procedures within the established timeframes.Has abilities to master and support two or more products effectively.Is a detailed oriented individual with a good time management approach to their work.Understands and effectively manages clients with urgent and time sensitive issues. Solid analytical and problem-solving skillsUses fact-finding techniques and analytic tools to identify problems.Takes a systematic approach to problem solving.Looks beneath the surface to identify root causes.Understands comprehensive testing methods and their impact on problem resolution.Examines alternatives and, with guidance, takes or recommends courses of action.Recognizes the need to escalate problems to a higher level.Takes personal ownership for problems -- follows through to ensure that solutions meet needs.Knows own limitations and seeks help when needed.Effectively documents solutions.Ensures knowledge transfer to work group/project peers.Have a basic knowledge of banking terminology with at least two years in the technical field and Windows Client/Server environment. Scheduled Hours:8:00 am - 5:00 pm EST (Must be flexible to work multiple shifts.)Standard hours for support call center are Monday - Friday 8:00 am - 8:00 pm EST. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Business Analyst - RIC Finance Administration (22124)
Details: The Business Analyst develops processes to provide financial and performance information used throughout the hospital for business decision purposes. This will include translating department requests for information into meaningful financial reports. Will maintain the systems used for monthly reporting of this information. Monitor the flow of information through the HIS platform to assure information integrity and efficiency as it relates to financial needs. Analysis will involve manipulating large amounts of data through various applications (SQL Server, Access, Excel), requiring an interdependency between technical and financial insights. The Business Analyst consistently demonstrates support of the RIC statement of Mission and Philosophy by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute. The Business Analyst demonstrates RIC Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and RIC Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties. Principal Responsibilities Monitor and analyze revenue flows of the various areas of the Institute. Includes development and compilation of metrics used in daily, weekly, and monthly reporting systems. Analysis of payor reimbursement data to determine net revenues for individual areas of the Institute. Create models to provide sensitivity analysis for managed care contracts and other variables. Develop operational efficiencies of monthly processes within the Finance department. Produce bi-weekly, monthly, quarterly and annual reports on revenue and expense data. Work closely with Patient Financial Services (PFS) to provide monitoring analysis, aid in identifying and resolving billing problems as they relate to other areas of the hospital, and create ad hoc reports. Develop and maintain PFS productivity monitoring reports – financial clearance, billing, account follow-up, cash management, denial management, and other reports as needed by Executive Director, Revenue Cycle. Maintain systems used throughout the hospital that monitor charge capture and expense utilization. Expand and modify systems to meet changing needs. Work with department managers on enhancing information and analytical processes. Produce bi-weekly, monthly, quarterly and annual reports on productivity and utilization ratiosReporting Relationships Reports to the Director, Financial Systems
Office Manager - Clinic
Details: The Office Manager (OM) will oversee all day-to-day operations of the clinic and shall consult with the Director of Physician Practices prior to implementing critical changes in operational procedures. OM must promote good public relations for the department and Gateway Medical Center while maintaining patient/customer confidentiality. Diligently monitors daily flow and is alert to opportunities to improve efficiency and minimize costs. Regularly monitors and audits staff performance; supports physicians; coaches team; encourages professional development and growth among the team. OM has knowledge of financial goals; maintains/exceeds key indicator goals. OM works with other clinics, the hospital, the corporate office (PPSI, Athena, HIM, etc.) and vendors as the point-person for the clinic, along with the Director of Physician Practices.
