Physician's Office Account Manager/Inside Sales (306829-797)
Details: JOIN ONE OF THE "100 BEST COMPANIES TO WORK FOR IN HEALTHCARE!Medline Industries, Inc. is the largest privately held manufacturer and distributor of health care supplies and services in the country and one of the fastest growing companies in the industry. Listed among Forbes Magazine's 100 Largest Private Companies with more than $5 billion in sales in 2012, Medline is a stable, entrepreneurial organization that owes its success to its diverse, dedicated, extraordinary people.Medline is seeking dynamic, hard working, sales leaders to join our inside medical sales team as Physician's Office Account Managers. This position will be based at our corporate offices in Mundelein, IL. This is not a telemarketing or customer service position. Candidates should be able to negotiate profitable deals, manage margin expectations and sell customer solutions over the phone. Additionally, you must be people-oriented and demonstrate the ability to develop long lasting customer relationships. If you possess an entrepreneurial spirit; have excellent organization and communication skills; and enjoy reaping the rewards of your efforts, we encourage you to apply. In return, Medline provides established territories, industry leading training, career advancement opportunities and a business casual work environment. Medline also offers a very attractive compensation package including base salary, commission, incentives/bonus, full benefits including 401(k) with company match and much more! Commuter friendly train program available to/from Chicago. Relocation is not available. NO TELEPHONE CALLS PLEASE.Responsibilities include but are not limited to: Managing current accounts, prospecting and closing Medline business with physicians' offices product suppliers within assigned territory Making telephone sales presentations to decision-makers within a variety medical offices Establishing and nurturing client relationships Developing strong relationships with key decision makers Maintaining existing business and presenting new products Preparing bids and price quotes Maintaining expense and sample accounts Monitoring account inventory levels and order processing Managing and responding to A/R issues Reviewing and creating sales reports as necessary Cold calling and regular prospecting
Terminal Operations Admin Assistant (537)
Details: Trinity Industries, Inc., the nation’s largest railcar manufacturer and a leading builder of inland barges, highway guardrails and metal components, has a fascinating history of growth. Trinity Industries is one of the nation’s leading diversified industrial companies providing a variety of high volume, competitive products and services for the transportation, industrial and construction sectors of the marketplace. Trinity operates in five distinct business groups: TrinityRail, Trinity Railcar Leasing and Management Services, Inland Barge, Construction Products and Industrial Products. We offer our employees a comprehensive, competitive wage and benefits package.Provides administrative project or process support to relieve and assist terminal dispatcher and terminal manager of administrative details and duties. Responsibilities may include general department duties such as ordering office supplies, sorting mail, making travel arrangements and scheduling meetings, etc., as well as executing and reporting on research and data analysis projects. May be required to coordinate activities between departments and/or outside parties. Interacts with company personnel at all organizational levels. May be required to perform duties of a critical or confidential nature.Duties include, but will not be limited to: Assists with the dispatching of drivers and communication with customers and plant personnel. Assists with scheduling and tracking trucks, other equipment and loads. Assists with the positioning and trucks and drivers Assists with the completion of paperwork Assists Maintenance shop with data entry Orders and maintains various supplies for office, drivers and shop Enters data and builds loads in the TMW system Monitors fuel system and orders fuel as necessary. Completes fuel report monthly. Tracks TLG trailer border crossings and reports activity
Japanese-English Bilingual Administrative Assistant
Details: Japanese-English Bilingual Administrative AssistantIf you are looking for a JOB, try another firm. We ONLY offer CAREERS. WARNING: Be sure to read through the following in its entirety. After all, this is only your career you’re working with. We don’t play around with something as fragile as this.Finally, a place where you can safely invest in your career…For 15 consecutive years, Plante Moran has been recognized as one of the nation’s “100 Best Companies To Work For" by FORTUNE magazine — providing unsurpassed opportunity and an unequaled culture to talented, self-motivated individuals who have a passion to serve and a hunger to thrive. It's hard to explain what makes a great firm. We think it has to do with the people, our benefits, and the overriding culture that guides them. It's a unique balance of achievement, teamwork, caring, and an unofficial 'relatively jerk-free' policy. It makes us different. It makes us better. It helps us thrive.Plante Moran is the 12th largest accounting and management consulting firm in the nation. Our rapid growth and increasing demands for our services has created a need for a highly motivated individual to join our Office Administrative team as an Administrative Assistant for our Japanese Business Practice in our Southfield, Mi office.Position Summary:The Administrative Assistant position provides day-to-day administrative/secretarial support for a team or multiple teams, including calendaring, travel arrangements, correspondence, proposals/presentations. Position will manage some projects, programs and/or processes. Position Accountabilities:Provide administrative support to partners and team members, including:Position Summary: Developing proposal for current and prospective Japanese clients Discussions with team and clients for planning and execution of Practice Development meetings Compiling relevant information for marketing tools to be shared with clients and prospective clients Increase level of communication with client and prospective clients utilizing various tools Involvement in the generation of ideas for continuous improvements of our web site dedicated for our Japanese clients Participation in cross-solution Practice Development meeting with various clients Visit major local university campus to meet Japanese-speaking students Assisting in making arrangement of for international business trip Any other office duties as required
Receptionist Job
Details: This position will oversee office operations and provide administrative support for the team. The role will collaborate with employees at all levels to insure that daily requirements are accomplished. In addition to being a team player, this role works independently so the successful candidate will be a highly motivated self-starter. Proficiency of the Microsoft Office Suite and strong written and oral communication skills are required.Responsibilities* Greet visitors and support client meetings* Answer phone and assist callers* Supply ordering and processing* Point of contact with local Property Management* Coordinate equipment repairs and oversee vendors* Prepare/compose internal and external correspondence* Assist with Power Point Presentations* Coordinate travel arrangements and complete expense reports in Concur* Assist with office events* Prepare purchase orders and process payments* Maintain seating plan and manage inter office moves* Generate monthly financial reportsQualifications* Minimum 5 years’ administrative experience* Facilities or office management experience is preferable* Solid customer service attitude* Proficiency with Microsoft Office Suite and other business related software such as PeopleSoft and Concur* Strong organizational skills with the ability to manage multiple tasks* Constructive and positive approach to challenges* Detail oriented with the ability to meet deadlinesConditions of EmploymentAll job offers are contingent upon successful completion of drug screen and background checks.About UsEpsilon is the industry's leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer insight to help brands deepen their relationships with customers. Services include strategic consulting, acquisition and customer database technologies, loyalty management, proprietary data, predictive modeling and a full range of direct and digital agency services, including creative, interactive web design, email deployment, search engine optimization and direct mail production. In addition, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit http://www.epsilon.com/or call 1.800.309.0505.
Patient Services Represent
Details: Greets, instructs directs and schedules patients and visitors. Serves as a liaison between patient and support staff. Office duties based on knowledge of MLH departmental policies.High School Diploma required.Two to three years of office experience required. Knowledge of insurance payers and medical terminology preferred. Must be experienced in Microsoft Word (columns, tables, envelopes, mail merge, labels) Excel (data base maintenance) and Outlook (maintaining calendars of several staff)Entity Main Line HealthCareDepartment Ashby Delea Growney Med AdminShift 8:30-5:00Weekend RequirementsSalary Grade 203
Asset Management/Facilities Engineering Analyst (2030)
Details: Asset Management/Facilities Engineering AnalystPRINCIPAL DUTIES AND RESPONSIBILITIES: (Essential Job Functions)The asset management/facilities engineering analyst will provide analytical advice and subject matter expertise in support of federal real property management programs throughout the country. The primary work location is in Washington, DC. The analyst provides management and technical assistance, as required, in developing and executing real property management programs.
Network Engineer
Details: Job Classification: Contract Position is to provide Enterprise Network Engineering services in support of Financial services company. Requires advanced and diverse knowledge in technology, to include design and implementation in broad range of technologies to include WAN (MPLS, IPVPN, VoIP), LAN (Switches, Nexus), WLAN (Aruba, Cisco), IPT, IPPBX. Skills to perform complex engineering, requires independent thinking; demands full use and application of principles, theories and concepts in IP technologies. Position will perform and provide Design Optimization and Capacity Planning to include planning and manage scalability, logical addressing, redundancy and capacity (logical and physical). Review performance of the network and evaluate its efficiency (routing and topology). Provide engineering support for proof of concept prototyping and testing. Work with the customer to provide risk mitigation strategy, network impact analysis and proof of concept testing for major changes. Develop network backup/contingency plans. Position will require engineering support at various times and periods outside of normal work schedule.Works as a technical leader and with technical teams on complex Cisco technology based IP/WAN/VPN network configurations, changes, implementations, designs. Executes on projects, network change activities and technical problem resolution. Consults on complex network designs and technical engineering solutions for either internal products or customer solutions, collects information from customers, account teams, and Eng group that is specific to the network issue for purposes of designing network solutions. Mentors and assists junior engineers for this responsibility as well. Provides leadership and guidance in the research and evaluation of communications technologies and products. Delivers complex network designs and solutions that are custom in nature, either by self or collaborating with other engineers. Researches and documents complex solutions and delivers them with poise to Verizon Business' strategic customers. Delivers network diagrams and documentation. Required Qualifications/Skills: Requires a BS degree (Electrical Engineering, Computer Science), or equivalent, and 7+ years experience in technology disciplines. CCNA required with additional Cisco certifications desired up to CCIE. The Engineer will perform routed/switched network design activity for very large and complex financial services network. Managed Service Customer. The position will serve as an engineering interface to the customer in support of the design and implementation of the customer's WAN/LAN/WLAN enterprise network projects and comprises the following activities 1. Work with technical and program teams and customer technical teams to provide solutions for customers' technology requirements; 2. Investigate, design, plan, and implement physical and logical IP networks; 3. Prepare documents to define and illustrate network design solution 4. Create engineering orders for implementation to configure network hardware and software; 5. Perform router/switch network hardware/software upgrades; 6. Provide IP Routing Strategy - Routing Protocol Development (BGP, OSPF, EIGRP, HSRP, VSRP, etc.); 7. Provide IP Addressing Strategy - NAT, Re-Addressing; (h) Perform WAN - IP Routed Network Integration. In depth knowledge of protocols, transport/provisioning (i.e. Private IP (MPLS), VoIP, IPVPN, IP Telephony, and IP PBX. Familiarity with Network Security (FW, IDS, IPS, DOS) and platforms. Previous engineering support for Data and Call Center migrations/integrations/implementations both in a legacy and next generation environment. Strong hands on working experience with Cisco technologies required. Complete network implementations, changes, design, problem resolution, principles, theories, concepts and technologies, apply knowledge of established procedures, policies and practices. Requires a broad range of technical, communication and teaming skills within a professional discipline to effectively perform complex assignments; demands strong hands on experience and familiarity with Cisco-based network hardware, software, protocols and configurations. Above average written and verbal communication skills are necessary. Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V
Clinical Assistant (Location: Lankenaue Medical Ctr - Mark's Co
Details: CLINICAL ASSISTANT WITH FRONT DESK EXPERIENCE PREFERRED. THIS POSITION WILL BE RESPONSIBLE FOR CLINICAL ASSISTANT & PSR (FRONT DESK) RESPONSIBILITIES.Assists in the delivery of primary health care and patient care management. Graduate of an approved Medical Assistant Program or a minimum of 1 years equivalent experience. Current CPR certification. Good communication skills. Knowledge of office procedures and medical terminology. Graduate of an approved Medical Assistant Program or a minimum of 1 years equivalent experience.Entity Main Line HealthCareDepartment Mark's Colorectal Surg AssocShift Weekend RequirementsSalary Grade 203
Biomed Equip Tech I
Details: An Associates degree in an appropriate engineering discipline or currently enrolled in the program for the degree required.Minimum one year related experience preferred.Entity Main Line ServicesDepartment Biomedical EngineeringShift�Weekend RequirementsSalary Grade 207
Systems Software Engineer - Englewood, Colorado, United States
Details: SystemsSoftware EngineerAttract, develop &engage a world-class workforceFor nearly30 years, TeleTech and its subsidiaries have helped the world's most successfulcompany’s design, build, implement and manage superior customer experiencesacross the customer lifecycle in order to drive shareholder value. As the go-topartner for the Global 1000, the TeleTech group of companies deliverstechnology-based solutions that maximize revenue, transform customer experiencesand optimize business processes. From strategic consulting to operationalexecution, our more than 42,000 employees drive success for clients in thecommunications and media, financial services, government, healthcare,technology, transportation and retail industries. As the customer experienceindustry evolves we are a company that consistently transforms itself to helpour clients navigate the new customer-centric reality head on. Our companiesdeliver award-winning integrated solutions in support of customer innovation, revenue generation, technologyinnovation,enterpriseinnovation,learning innovation and strategicmanagement consulting.For additional information, please visit http://www.teletech.com. Position Summary:The Systems Software Engineer roleis intended to drive the Technical side of the integrated solutions provided toour clients. The Systems SoftwareEngineer must be passionate about solving business challenges and determiningsolutions for potential clients. This position will analyze, design, develop,configure, integrate and launch new solutions and changes to existingsolutions. This role will work heavily with Management, Operations, Clients andother development teams to accomplish the goals for multiple implementations. Responsibilities:Ability to identify, build andintegrate various technologies to provide client solutions and associateapplications using SalesForce.com, OpenSpan, and other technologiesDevelop solutions based onspecifications as indicated in designCreate high quality solutions forclientsUnit test all items developed priorto testingParticipate and collaborate ondesignCreate and maintain positiverelationships with multiple internal groups to support on-going projectdevelopmentAbility to effectively deliverresults on several development projects in the same sprintsParticipate in all appropriateproduct, sales, and procedural training and certification to acquire andmaintain the knowledge necessary to be effective in the position.Attain quarterly and annualobjectives assigned by management.Achieve and Maintain Service CloudConsultant and Developer CertificationsRequiredSkills:B.S. Computer Science, SoftwareEngineering, MIS or equivalent work experiencePrevious development experience Highly motivated self-starter with adesire to 'go the extra mile'Solid oral, written, presentationand interpersonal communication skills Proven time management skills in adynamic development environmentAbility to work as part of a team tosolve technical problems in varied political environmentsAbility to travel domestically DesiredSkills:SalesForce Service CloudCertificationCRM, Interaction Management, CTI,Case Management and Technologies that Support these TeleTechrequires all employees hired in the United States to successfully pass a backgroundcheck and drug test as a condition of employment.Formore information on the World of Opportunity at TeleTech please visit ourwebsite at www.teletechjobs.com
Senior Property Accountant Specialist
Details: NOTE: Applicants who applied on the previous posting (requisition #1651) will be considered for this position and need not reapply. Reviews, analyzes, and records property accounting transactions in accordance with Generally Accepted Accounting Principles (GAAP) and Federal Energy Regulatory Commission (FERC) standards. • Performs monthly closing activities, including journal entries and reconciliations, and prepares supporting documentation. • Provides and coordinates responses to inquiries by senior management, other business units, other departments, regulators, and auditors. • Performs and documents control activities, ensuring that they are performed in accordance with all applicable policies and procedures. • Performs monthly due diligence analysis and presents findings in monthly due diligence meetings. • Reviews journal entries, reconciliations, closing process outputs, filings and other deliverables. • Performs accounting research and drafts conclusions in writing. • Reviews and makes recommendations for new guidelines and procedures to determine the financial impact of new accounting methodologies on the Company. • Develops methodologies and maintains data used for depreciation studies, rate cases and regulatory filings. • Reviews existing processes, identifies opportunities for improvement and helps to implement approved changes.
Product Management Internship (305163-570)
Details: MONTVALE, NJ - OPPORTUNITIES AVAILABLE FOR INTERNSHIPS Part-time Paid Internship - Immediate HireOnly those applicants who are currently attending school (Sophmore, Junior or Senior) should apply. At Benjamin Moore & Co., we remain committed to the vision of our founder Benjamin Moore when he started the company in 1883: producing the highest-quality paints and finishes in the industry, and delivering them directly to our customers through our nationwide network of knowledgeable, customer-friendly retail stores. With our acquisition in 2000 by Berkshire Hathaway, Benjamin Moore joined a family of companies under the direction of Warren Buffett, which embodies success and is distinguished by sustainable brands. Our driving force, from our inception all the way to today, is unparalleled excellence in our products and the way we conduct business. We actively seek out candidates who share our vision and commitment to being best-in-class in all that we do.Product Management Intern - Montvale HQ: Product Management:Assist in the development and implementation of 2013 marketing activity for a key strategic brand within the Professional Paint Portfolio (support materials, digital and print advertising, in-store, contractor workshops). Business Analysis: Perform internal sales and competitive analysis on Primers segment that will inform a portfolio strategy. Perspective: Participate in available ideation sessions, marketing workshops and attend a plant tour, participate in cross functional team meetings. This internship is a great opportunity to learn about product management through a range of rich assignments that will help the organization and provide the intern with a rewarding experience and a fun time learning. Marketing-related course/s, good analytical skills, organized thinker.
Entry Level Territory Sales Representative (1866)
Details: Cbeyond delivers integrated packages of communications and IT services to over 61,000 small businesses throughout the United States. We lead the industry in customer retention and we've built a reputation as one of the fastest-growing providers in the nation.If you are looking for a great entry-level position to start your career in sales, we want to speak with you today!Cbeyond has award winning training to prepare you for a successful career in sales and sales management. The primary responsibility for this position is to present and sell Cbeyond services to small-size and mid-size business customers, generating new revenue.This is an outside sales position that requires a high activity sales model. As such, employees are responsible for a monthly sales quota through prospecting, face-to-face cold calling, and lead generation. We offer opportunities for advancement and promote from within based on performance. Responsibilities: Deliver and sell Cbeyond products and services to potential small to midsize business customers. Develop a client base by marketing our products in a defined geographic territory. This can be done by visiting their office, telemarketing, lead groups, chamber meetings, agents, etc. Develop your individual pipeline of target customers that fit within the Cbeyond sales model. Must be comfortable with speaking in front of groups and executives about our products and services, upon completion of training. Partner with the Territory Sales Manager, so that you meet or exceed your targeted monthly sales goals. Adhere to the Cbeyond Sales Activity Model, while developing your own sales technique. Attend all required Cbeyond trainings and sales functions. Accurately document all sales activity and sales leads into the tracking system. Work with Customer Service and Operations to ensure customer satisfaction. Work with the back office to ensure that customer paperwork is complete, thereby ensuring that the order flow process runs smoothly and the customer is installed in a timely manner. Follow all Cbeyond standards and formats in presentations, proposals, and professionalism.
Entry Level Territory Sales Representative (1865)
Details: Cbeyond delivers integrated packages of communications and IT services to over 61,000 small businesses throughout the United States. We lead the industry in customer retention and we've built a reputation as one of the fastest-growing providers in the nation.If you are looking for a great entry-level position to start your career in sales, we want to speak with you today!Cbeyond has award winning training to prepare you for a successful career in sales and sales management. The primary responsibility for this position is to present and sell Cbeyond services to small-size and mid-size business customers, generating new revenue.This is an outside sales position that requires a high activity sales model. As such, employees are responsible for a monthly sales quota through prospecting, face-to-face cold calling, and lead generation. We offer opportunities for advancement and promote from within based on performance. Responsibilities: Deliver and sell Cbeyond products and services to potential small to midsize business customers. Develop a client base by marketing our products in a defined geographic territory. This can be done by visiting their office, telemarketing, lead groups, chamber meetings, agents, etc. Develop your individual pipeline of target customers that fit within the Cbeyond sales model. Must be comfortable with speaking in front of groups and executives about our products and services, upon completion of training. Partner with the Territory Sales Manager, so that you meet or exceed your targeted monthly sales goals. Adhere to the Cbeyond Sales Activity Model, while developing your own sales technique. Attend all required Cbeyond trainings and sales functions. Accurately document all sales activity and sales leads into the tracking system. Work with Customer Service and Operations to ensure customer satisfaction. Work with the back office to ensure that customer paperwork is complete, thereby ensuring that the order flow process runs smoothly and the customer is installed in a timely manner. Follow all Cbeyond standards and formats in presentations, proposals, and professionalism.
HRIS Analyst (1046-323)
Details: Essential Duties & Responsibilities: Manage multiple projects simultaneously Lead project teams of varying sizes working closely with IT and business resources Manage project through entire life-cycle: initiation, planning, execution, closing Develop detailed functional and technical requirements, schedules, budgets Control projects through implementation of best practices in risk management as well as progress reporting on activities, milestones, and deliverables Develop use cases, test scripts, and facilitate user acceptance testing Facilitate project team meetings and manage expectations Effectively communicate project expectations and progress to IT, business owner, team members, and other stakeholders Facilitate improvements of Human Resources business process Collaborate with 3rd party software providers such as SilkRoad to implement HR solutions Other duties as assigned
Executive Administrative Assistant (1869)
Details: Title: Executive Administrative Assistant Classification: Non-ExemptImmediate Supervisor: Manager of Executive SupportDepartment: Administration & FacilitiesDuties and Responsibilities: (focus Senior Leadership Team) Provides administrative support to Senior Leadership Members and occasionally their direct reports Interacts in a professional manner with senior executives – Internal and External Provides screening and prioritizing of incoming communications via phone, email and distribution of mail Perform general clerical duties, including, but not limited to: photocopying, faxing, mailing, filing, and transcribing recordings to written correspondence. Calendar management of multiple executives Maintain hard copy and electronic filings in secured location. Setup and coordinate meetings and conferences including calendar invites, food orders Provide support in assigned project-based work Requisition supplies, printings, maintenance, or other office management services Assist in preparation of necessary departmental reports, including, copying and distributing materials to appropriate individuals at the request of executives Maintain confidentiality and assure discreet handling of all business Manage all travel arrangements with designated travel agency, including preparing detailed itineraries and trip file envelopes to store business related receipts for reimbursements. Prepare, submit and file expense reports to AP in accordance with company policy. Create and manage Purchase Orders and expense accrual processes by entering, receiving, and closing out dated PO’s. Process, manage and track vendor invoices and payments in a timely manner, including detailed spreadsheet management of vendor payments. Create and distribute process documents; how to guides for new and existing employees Assist with training for receptionist, provide coverage when needed (breaks and vacations).
Front Office Specliast
Details: JOB SUMMARY: Relying on instructions and pre-established guidelines and working under direct or indirect supervision, performs any combination of daily clerical in accordance with Concentra policies and procedures and applicable regulations.MAJOR DUTIES AND RESPONSIBILITIES:Greets patients and visitors and directs them accordingly.Obtains authorization as needed to process patients for services needed.Admits patients into OccuSource or manually in accordance with client company protocols.Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employer's protocols.Files paperwork, medical records and correspondence according to defined company procedure.Dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.Maintains inventory of office supplies and printed forms.Assists in processing patient referrals as required.Follows HIPAA guidelines and safety rules as outlined in training received.Attends center staff meetings.Participates in ongoing training.Performs other duties, as assigned.Concentra's Data Protection Commitment* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.* Every Concentra colleague has the responsibility to adhere to data protection principles.* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
Manager Design and Configuration Services (1868)
Details: A headquarters based Operations position focused on designing, implementing, and sustaining change management for Cbeyond Complex Services within Cbeyond’s Service Delivery organization with a focus on Virtual Phone Systems and Cloud Server Migrations. Emphasis will be on driving a continuous improvement culture for our customer base requesting changes to existing complex products that eliminates re-work, provides cost savings, and drives increases in customer satisfaction, adoption and revenue for fee for service. Additionally, the Manager of DCS will assist with an improvement plan of efforts across product processes and tools in the support of future strategic initiatives. Responsibilities: Develop processes Design and Configuration Services in an Operational environment for all Cbeyond Complex products. Provide Change Management to existing Customer base for Cbeyond Complex products. Ability to operate and navigate in a highly intense and demanding operational environment. Measure, analyze and improve results based on Customer Satisfaction surveys. Develop, lead, and implement end-to-end operational procedures for Complex Products. Work with Service excellence group and product development group to define process mapping of key functional/product disciplines showing sequence and inter-dependencies – creating visibility of process/work, defect points, and improvement opportunities. Identify quantifiable metrics and benchmarks to assist with tracking cost savings over a period of time. Work with Cbeyond training group to develop ongoing change management training to support complex products. Present weekly and monthly results to Sr. Manager Customer Configuration Change Management with quantifiable metrics that show individual productivity measures for each individual in the group, as well as overall team statistics. Build inter departmental relationships with Smart Start, Service Activations, Circuit Delivery, Complex Services and Branch Operations to leverage experts in respective areas for knowledge transfer and overflow support. Identify improvement areas for new OSS tools and/or automation to streamline and scale the business. Assist with the development of a dashboard to measure outcomes including but not limited to satisfaction, revenue, call avoidance, and SLA commitments. Develop and Drive efficiency and effectiveness of customer communications to meet experience and business objectives. Perform other related duties as assigned.
