Showing posts with label conversion. Show all posts
Showing posts with label conversion. Show all posts

Wednesday, May 8, 2013

( Administrative Assistant - Donor Relations ) ( Administrative Assistant ) ( Shipping and Receiving Clerk/ Checker ) ( SAP TECHNICIAN ) ( Clerical Assistant ) ( Chef Manager ) ( Dealer Coordinator ) ( Sat/Sun Receptionist Needed for Sherman Oaks ) ( Patient Scheduler ) ( Supervisor, Document Conversion ) ( Payroll Clerk ) ( Grants Writer ) ( Receptionist ) ( Shipping/Receiving Clerk ) ( Payroll Clerk - Job Site ) ( Part Time - Patient Services Rep 1 ) ( Legal Secretary ) ( Leasing Transaction Coordinator ) ( Administrative Support )


Administrative Assistant - Donor Relations

Details: Donor Relations Assistant POSITION SUMMARY:Execute administrative tasks, provide event planning and facilitate donor cultivation for 4-6 major gift fundraisers (Regional Directors); ensure follow-up and tracking of next steps with donors in order to help Regional Directors deepen relationships with major donors. PRIMARY RESPONSIBILITIES:Administrative Support   Responsible for data entry and tracking of all contacts in donor database, accuracy and timeliness essential Assist major gift fundraisers in tracking their goals & objectives Update managed lists on a regular basis – this includes making changes to addressees/salutations, addresses, phone numbers, email addresses, etc. Manage RD’s calendars and appointments as requested Enter and code expenses as requested Maintain all office equipment and office supplies in remote locations Act as a liaison between fundraisers and other Opportunity departments Donor Relationship Support   Follow-up, contact and make appointments with donors in partnership with Regional Directors Assist Regional Directors in executing cultivation strategies through follow up fulfillment and day to day projects Meet monthly with Regional Director to assist in proactive next steps for cultivating major donors Produce, edit, and transcribe custom reports, presentations, marketing materials and other correspondence for individual donors and donor prospects Generate quarterly mailings 4-5 times a year to 200-300 constituents Travel and Events   Organize and coordinate small to large fundraising and informational events. This includes, developing invitations, managing RSVP list, strategizing program, providing materials, arranging logistics and acting as on-site support Arrange all travel logistics for Regional Directors Arrange travel logistics for international visitors or others who are asked to join donor calls Serve as event support for 2-3 Opportunity major events a year Secondary Responsibilities:   Coordinate work with other Administrative Assistants on an as needed basis Assist Resource Development Department to achieve overall goals, which may involve travel Complete special projects and other duties as assigned

Administrative Assistant

Details: ADMINISTRATIVE ASSISTANT Established by the Pennsylvania College of Optometry, Salus University is a fully accredited academic institution offering professional and graduate degree programs in Optometry, Audiology, Physician Assistant studies, Public Health and Education and Rehabilitation for the Blind and Visually Impaired. Salus University celebrates a 90-year legacy from its founding College that demands academic excellence and a commitment to thoughtful development and growth. Today, this multifaceted University offers professional and graduate degree and certificate programs to nearly 1,800 students, both on-campus and around the globe, with more than 7,000 alumni worldwide. We are presently seeking an individual to serve as an Administrative Assistant in our Technology & Library Services department.  The selected candidate will *oversee the processing of all purchases, including the preparation of appropriate requisitions, memos, invoices, and other forms. *Develop and maintain annual calendar of purchases and contracts. *Oversee work study and temporary workers *Perform other duties as assigned

Shipping and Receiving Clerk/ Checker

Details: Shipping/Receiving Clerk- CheckerTemp to Hire opportunity!!Looking for someone with Shipping and Receiving Clerk/ Checker experience for a Distribution company in the South Charlotte area.  Will be keying in receipts, floor checking in/outbound receipts.  Must have experience on a sit down forklift and Microsoft Excel.Please submit a resume.

SAP TECHNICIAN

Details: If you have good computer and algebra skills, don´t miss this opportunity to work with one of our clients in food Industry as a SAP TECHNICIANCity: Hackettstown State/Province: New Jersey Contract: short term. SAP TECHNICIAN creates technical documents used to register our products with foreign governments and provide technical information on our products to our customers.Also is responsible for transferring data and information between systems specifications and SAP/NAIRDS.

Clerical Assistant

Details: Triad Metals International is one of the largest structural steel, tubing and mini mill distributors east of the Mississippi River. Established in 1987, Triad Metals is a young successful company that has earned its reputation through hard work and persistence. Commitment to excellence is the common thread binding our employees to our company and our company to our customers. We are looking for a Full time clerical associate (40 hours per week). Duties may include any of the following : Pre-Receiving, Mill test reports, Commit receiving, Processing Cutting, Preparing paperwork for drivers, Brokered Billing, Allocating loads for billing, answering phones.

Chef Manager

Details: University Hospitals world renowned health care network is anchored by the flagship facility, University Hospitals Case Medical Center. This 1,032 registered bed academic medical center and tertiary-care hospital is ranked by U.S. News & World Report as one of America's best hospitals in 6 medical and surgical specialties. Sodexo is seeking a Chef Manager for this blue chip account located in Cleveland, Ohio. In this role, you will direct and lead cooks and oversee all aspects of the kitchen from receiving, ordering, storing, recipe adherence, quality assurance audits, etc. The ideal candidate will be able to work a flexible schedule including rotating weekends and holidays. "Sodexo may require a pre-employment investigation of your criminal conviction history, educational background, past employment, and activities that may relate in any way to your potential fitness for employment. In addition, you may be required to take and pass a drug test or participate in a medical screening, such as TB or respiratory testing, depending on the position and type of unit at issue."Supervises cooks and oversees the preparation, portioning, garnishing, and storage of food. Estimates food consumption and purchases food. May assist in cooking and preparing food as necessary. Responsible for maintaining kitchen and storage facilities in sanitary condition. Responsible for cash management. Interacts with client/customers on a regular basis. This position is the leader for an account/unit chef/production group. This position is in smaller accounts/units where there is not a Chef or Food Production Manager. Reports to GM.Basic Education Requirement - Technical, Trade, or Vocational School Degree Basic Management Experience - 1 year Basic Functional Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.Sodexo will require a background check and may require a drug screen for this position.Sodexo is an EEO/AA/M/F/D/V employer.

Dealer Coordinator

Details: Full-time Dealer Coordinator Wanted! El Monte RV is seeking a full-time Dealer Coordinator to work at the corporate office located in Santa Fe Springs, CA. Job Description: Maintain phone contact with our dealer locations nationwide. Create and approve repair orders and purchase orders. Review and submit invoices to accounting department. Fill supply and part orders. Perform monthly audits on submitted paperwork. Keep Dealers updated on all company policies and procedures. Some data input required. Use of general office equipment. Other duties as requested.  Company Information:El Monte RV is America's premier nationwide RV rental company. Our company was founded in 1970 in the town of El Monte, California. Since then our company has grown to become one of the largest RV rental companies in the world. El Monte RV has locations throughout the United States, and is known worldwide for its commitment to quality products and service. El Monte RV's other divisions sell its used rental RV's, and rent production trailers and fifth wheels to the entertainment industry.

Sat/Sun Receptionist Needed for Sherman Oaks

Details: Prudential California is looking for a poised and confident weekend receptionist for our Sherman Oaks office who will ensure a positive and professional first impression for our clients and agents.  If you excel at providing exceptional customer service in a fast paced environment, this may be an ideal position for you.  You will be responsible for meeting and greeting, welcoming all customers and visitors of the office, answering busy phones and routing properly with a warm demeanor.  You will maintain our reception area and other public spaces in the office.  You will also assist our agents and office staff with their productivity by entering marketing information and data, assisting with office equipment, routing mail/faxes, managing supplies, arranging deliveries and other administrative activities.  The hours for this position will be Saturday and Sunday, from 9am to 5pm.

Patient Scheduler

Details: Our client, a medical office in Virginia Beach, is searching for a PATIENT SCHEDULER to begin working in their busy office ASAP!!You will be on the phone calling patients to schedule appointments all day / every day!!MUST HAVE 5+ YEARS SCHEDULING EXPERIENCE IN A MEDICAL OFFICEMust be very customer service orientedMust have excellent verbal and written communication skillsMust be organized with strong multi-tasking skillsMust be proficient w/ Microsoft OfficeMust be detail orientedHours: 9:00 - 5:00 / Mon-Fri / occasional overtime possible***ALL APPLICANTS MUST UNDERGO A BACKGROUND CHECK AND DRUG SCREEN***

Supervisor, Document Conversion

Details: GENERAL SUMMARYUnder the general supervision of the AVP, Strategic Business Support Systems, the primary responsibility of the incumbent is to supervise, lead, and direct the Document Conversion Staff in order to ensure the efficiency and completion of all operations associated with document conversion.  Also responsible for overseeing Document Conversion Department operations such as scheduling, assigning work, and troubleshooting document conversion software and hardware issues. COMPETENCIES:•         Motivating Others•         Ethics and Values•         Planning•         Organizing•         Functional/Technical Skills•        Oral and Written Communication•         Priority Setting MAJOR ACCOUNTABILITIES AND TASKS:1.    Coordinates the scheduling and completion of work determining operational priorities and resolving work load problems.2.    Prioritizes daily workflow for accuracy and quality assurance purposes. Reviews processed work for accuracy and quality control assurance purposes.3.    Manages employee timesheets on a daily/weekly basis, in order to actively monitor and control the attendance of staff, including coordinating lunch breaks and reviewing/approving PTO requests.4.    Develops, maintains, monitors and reviews production statistics with each staff member on a daily/weekly/monthly basis.5.    Performs employee performance counseling as needed.  Includes informal as well as formal verbal and written counseling, probation and other corrective measures as determined appropriate. Completes annual reviews for staff. Assists with on-going training and orientation of Imaging Staff. Maintains an up-to-date departmental knowledge relating to Retention and Compliance issues. 6.    Responsible for overseeing development of and revision of batch classes, document types and release scripts within the document conversion software. Coordinates with managers and staff in other departments to help define imaging requirements. Works closely with ISAs to ensure batch classes are set up properly to support Content Management system.7.    Responsible for troubleshooting for document conversion software and hardware.8.    Periodically performs document conversion tasks as necessary.9.    Performs all other duties as assigned.

Payroll Clerk

Details: Payroll ClerkMonroe Staffing Services is currently recruiting for a Manufacturing facility in the Manchester, CT area in need of a Payroll Clerk.Payroll Clerk Job DescriptionPosition will be long term temp..  1st shift hours available.  Hours will be from 8:30am – 5:00pm.  Starting pay Payroll Clerk Responsibilities Computer literate (Woed, Excel) Process adjustments Other general office duties Processing payroll Payroll Clerk BenefitsConnecticut residents will be eligible for medical benefits including health, dental, and vision coverage.  A matching 401(k) program will be available to employees that complete at least six months continuous service

Grants Writer

Details: This position is responsible for writing, preparing, and editing new and renewal grant proposals from federal, state, and private sources.  This position will support both divisions of Health and Hospital Corporation:  Marion County Health Department and Wishard Health Services.  Responsibilities include identification of new funding sources, facilitation of work groups for the preparation of grant proposals, management of the pre-submission process, and assistance with the post-award monitoring process.  Candidate must possess excellent research, writing, and analytical skills.  Candidate must work effectively under deadlines.  Ideal candidate should have experience in program management and public health.

Receptionist

Details: AJILON PROFESSIONAL STAFFING IS SEEKING A RECEPTIONIST FOR A CLIENT IN THE EATONTOWN AREA! The qualified candidate must be professional, reliable, have excellent communication skills, and have great phone etiquette. Entry level with 1-2 years of experience is okay!! There will be training for using the company switchboard (multi-line phone). May be greeting customers as well.  This is a permanent position and they are looking to hire ASAP. Pay is based on salary history and experience. $15-19/hr.

Shipping/Receiving Clerk

Details: The Shipping and Receiving Clerk is responsible for the accurate entry of materials and goods received into inventory.  The ideal person will be informed and organized in documentation of transactions and thrives as a materials coordinator (Shipping, damaged goods, returns).  The primary point of contact for all inquires pertaining to shipments, orders and inventory.- Maintain accurate records of items shipped and received.- Oversees safe and reliable packaging of all outgoing shipments.- Process items for shipment according to established guidelines and procedures.- Review shipping notices, bills of lading, invoices, orders and other records to determine shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules, utilizing knowledge of shipping procedures, routes and rates.- Reviews all international shipment documentation to ensure it is compliant to applicable standards.- Maintain timely, effective and professional communications with all internal and external customers and suppliers.- Responsible for effective record keeping, filing and other administrative duties as required.- Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.- Other duties assigned by the Shipping and Receiving Supervisor.The above is intended to describe the general content of and requirement for the performance of this job.  It is not to construed as an exhaustive statement of duties, responsibilities and requirements.

Payroll Clerk - Job Site

Details: The Job Site Payroll Clerk is responsible for jobsite payroll including new hires, weekly processing and layoffs.  The Job Site Payroll Clerk will assist the Job Site Office Manager as required by the needs of the project.  Scope of responsibilities may be expanded or contracted based on size and schedule of assigned project.1. Must have a thorough understanding of the Field Office Policies and Procedures Manual.2. Payroll    a. Responsible for processing new hire documentation for all craft employees.         i. New Hire package (should be completed on the day the new employee starts work)            a. I-9 must be e-verified within 3 days of signup (not necessary if is a rehire within 30 days)            b. PRO1 is completed at hire, any change to master file, and termination and held in                 employee  file.             c. Process and confirm terminations in system (code and date)            d. Employee should be sent for drug test prior to reporting to work             e. Safety video (both TPC and site specific if applicable)             f. Review of current union rates on site.     b. Collect, enter, review, and post  craft time card data         i. Enter timecards on a daily basis            i. For layoffs, if time is entered leave in existing batch, if time is not yet entered create a new                batch for layoffs.         ii. Track receipt of timecards to ensure daily entry and report any issues to Project Controller (date             of log should be the date of the last time card received).         iii. Complete weekly batch sheet (due weekly to Project Controller by Noon Monday)        iv. PR-10, PR10 Reconciliation, edit report and batch sheets are due weekly to Project Controller by             Noon Monday            a. Maintain file of timecards (stored with timecards, PR10 and daily and weekly edit reports)    c. Monitor jobsite overhead personnel        i. Begin paperwork to initiate any needed transfers     d. Maintain union stamp inventory and distribute stamps weekly as required.        i. Copy and file (in weekly payroll file) all union stamps prior to distribution        ii. Union Stamp Inventory should be sent to Assistant Division Controller (due monthly on the 1st of            the month)    e. Monitor and prepare invoices for SWAC and other applicable Security Clearance Agencies        i. Maintain badge inventory        ii. Track and monitor return of any applicable security cards / badges etc. at termination    f. Maintain manual check stock including checks, MICR ink, working printer, etc. and notify corporate        when supplies are low.    g. Compile certified payroll and monthly EEO reports.        i. Certified payrolls should be run weekly on Wednesday morning         ii. Certified payrolls should be distributed monthly to DOL and/or owner per contract    h. Review checks when received before distribution to employees.

Part Time - Patient Services Rep 1

Details: Current NeedPosition DescriptionThis position is responsible for answering patient calls and researching and resolving issues in order to receive maximum profitability for clients.Reviews claims to make sure that payer specific billing requirements are met, follows-up on billing, determines and applies appropriate adjustments, answers inquiries, and updates accounts as necessary.Minimum Requirements1+ years of work experience; Healthcare and/or Insurance billing or processing and customer service preferred; 7,000 alpha numeric skills.Additional Knowledge & SkillsOverall good knowledge of PAR responsibilities. Good understanding of the billing process and little supervision needed.Part Time - Morning scheduleEducationHigh School Diploma or equivalent work experienceCertifications/LicensurePhysical RequirementsGeneral Office DemandsBenefits & Company StatementWe believe you should be rewarded for the important work you do. For that reason, you'll receive a competitive compensation and benefits package when you join our team.It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single McKesson employee contributes to our mission - whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. By connecting and improving the business of healthcare, we're helping to ensure that millions of patients get the treatment they need. And by choosing a career with McKesson Provider Technologies, you'll join a team of passionate people working together to improve lives and advance healthcare.At McKesson, we believe we can empower healthcare. And it all starts with you.As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Learn more about our opportunities at mckesson.com/careersAgency StatementNo agencies please.The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Corp. on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Corp. attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. By providing your application to McKesson Corp. you hereby consent to McKesson Corp. obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Corp. transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Corp. keeping your application on file for 6 years. McKesson Corp. is an equal opportunity employer. The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Legal Secretary

Details: Job Classification: Contract Our client, a prestigious legal firm in the Grand Rapids area, is looking for a Legal Secretary to join their team. The ideal candidate will possess at least 5 years of transactional legal experience as either a paralegal, legal assistant, or legal secretary. The job duties will include (but not be limited to):Keeping the attorney's calendarScheduling appointments and meetingsChecking messagesQuality control on all outgoing documentsPreparing reports Preparing correspondence Prior legal experience is required for consideration for this opportunity. A degree in Paralegal Studies or a PLS certificate is a definite plus. Join Aerotek Professional Services&#174. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Leasing Transaction Coordinator

Details: Leasing Transaction Coordinator The Leasing Transaction Coordinator works closely with Leasing Specialists to manage and close a large volume of leasing transactions.  The Leasing Transaction Coordinator will own the lease transaction documentation process and assist Leasing Specialists with relationship management for potential residents and applicants.  The Coordinator is responsible for communicating with pending applicants and reporting on pending leases while acting as a liaison after a deposit is accepted. In addition the Leasing Transaction Coordinator will establish best practices for pending application file management and communication by providing regular feedback to resident applicants, leasing specialists, financial fitness, leasing manager and executive management.  The Coordinator will train new and existing Leasing Specialists on best practices for documentation and applicant flow.  Additionally, the Leasing Transaction Coordinator is expected to be an expert in the particular documentation necessary for each lease transaction.  Based in Oakland, CA, Waypoint Homes is Reinventing Renting™ by providing quality homes, great customer service, and rewarding leases that offer valuable benefits to our residents, including a path to home-ownership for those who seek it. Our company is built on a foundation of respect - for our residents, our communities, and our stakeholders. A leader in this emerging industry of single family rental since its founding in 2008, Waypoint currently owns and manages more than 3,500 homes in five states and is rapidly expanding nationwide. Our vision is to be recognized as the leading brand in the emerging single family rental industry. We run our business using a sophisticated proprietary technology system that lets us bring apartment best practices to the management of single family homes. We’re proud of having created a next-generation real estate company with an innovative business model to help address the lack of liquidity contributing to the prolonged U.S. housing crisis, and we believe that our solution is making a positive impact for all involved stakeholders – residents, investors and the communities we are revitalizing.

Administrative Support

Details: Great company in Suwanee, GA looking for:Strong admin skills, word, excel and outlook. Organized and detailed. Will be assisting with billingRequirements-A.A. degree preferred-must have stong Excel skills-able to work in a fast paced environmentTemp to hire to the right fit

Saturday, March 30, 2013

( Financial Services Representative ) ( Inside Sales Representative - Inbound Call Center ) ( Claims Customer Service Adjuster, Sr ) ( Accounting Clerk - ResortQuest, Fort Walton Beach, FL. ) ( Guest Services Intern ) ( Reservation Agent - Bahama Bay by Wyndham Vacation Rentals, Orlando, FL. ) ( Guest Service Agent - Bahama Bay by Wyndham Vacation Rentals, Orlando, FL. ) ( Guest Services Associate - Pagosa Springs, CO ) ( Guest Service Agent -ResortQuest, Pensacola, FL. ) ( Master Data Steward ) ( Customer Service Rep (CSR) ) ( CSR - Part Time Teller - Tipp Dixie Banking Center ) ( CSR - Part Time Teller - Wapakoneta ) ( Customer Service Manager ) ( Financial Service Rep ) ( Global Custody Conversion Specialist I ) ( Lead Customer Service Representative ) ( Multi-Stage Collector )


Financial Services Representative

Details: Job Description – Contacting sites regarding past due balances on the accountAddressing open invoices with customersResearching payments receivedWalking customers through making payments via WYNPAYWalking customers through reporting and retrieving their statementsFilingCash Application/Posting PaymentsSupporting both the cash and collection teams~CB

Inside Sales Representative - Inbound Call Center

Details: Our people make Progressive a successful, forward-moving organization. We continuously revolutionize the insurance industry with our innovative services and use of technology. At Progressive, you will have extensive career path opportunities and the chance to work in a diverse, dynamic atmosphere. Come join a team of enthusiastic people who change the insurance industry one big idea at a time. Join a Fortune 500 company voted one of the “Top Places to Work” in Cleveland for the past 3 years, and redefine what it means to provide insurance.Inbound Sales Representative-Inbound Call CenterAs an Inside Sales Representative, you may work with a headset, but it’s your mindset that makes you most valuable. Use your ability to make real connections with potential customers by providing an exceptional buying experience. You’ll spend 90% of your time handling inbound calls regarding insurance rates and policies, offering our customers tailored solutions to meet their needs. In this role, you’ll work in an enthusiastic environment that gives you the chance to engage with people all day long.Bring your sales experience to an established company offering a stable paycheck, with no cold calling!Start Date: May 20, 2013Already have a P&C license? Get a $500 bonus if you’re hired!We provide paid training! Learn a new skill and start a new career by becoming a licensed insurance agent.Training Schedules:Classroom: 9:00 AM - 5:45 PM, Monday - Friday (approximately 4-6 weeks)Academy: 1:00 PM - 10:00 PM, Monday - Friday (approximately 8-10 weeksPick your own work schedule! You can select to work five 8-hour days or four 10-hour days, it’s up to you.(4x10 option) 11 AM - 10 PM; Monday, Friday, and Saturday, plus one additional day of your choosing OR(5x8 option) 1 PM - 10 PM; Monday, Friday, and Saturday, plus two additional days of your choosingPay Rate: $13.00 - $14.50/hr (non commissioned sales), plus shift differential for non-traditional hours Education, Experience and Skills Needed to be Successful:• 1 year of sales experience and an understanding of sales techniques (this experience could include direct sales, cross-selling and overcoming objections) • 2 years work experience in a complex customer service environment or two years post-secondary education• Proven job stability including 1 year with past employer • Basic computer skills in Windows-based programs and internet navigation• Excellent communication and customer service skills • High School diploma or equivalentProgressive Offers:• Gainshare bonus of up to 16% of salary (Gainshare is a bonus program given to all employees based on company profitability)• 401(k) plan• On-site clinical care and fitness center • Ongoing training and career advancement • Award winning, supportive environment with Employee Resource Groups• Comprehensive benefits (medical, dental, vision, etc.)• Casual dress and great corporate culture How to ApplyProgressive is a place where you are celebrated for the person you are, the ideas you bring and the energy you invest. Apply now and find out what it's like to be a part of this exceptional group of collegial individuals. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. As part of our hiring process, candidates must meet company requirements on our online assessment test. A representative from our Talent Advisor Group will then be in touch by email. Candidates must also pass a comprehensive background check. Some positions require licensing, which will impact background check requirements. Equal Opportunity Employer. #vfj-11-11#

Claims Customer Service Adjuster, Sr

Details: Progressive is a forward-moving organization that continuously revolutionizes the insurance industry. Our employees have the chance to work in a diverse, dynamic atmosphere that thrives on innovation, technical expertise and creative solutions. Join a team of enthusiastic people who change the insurance industry one big idea at a time.Join a Fortune 500 company voted one of the Top Workplaces in Cleveland 3 years in a row and redefine what it means to provide insurance.Sr Claims Customer Service Adjuster As a Sr Claims Customer Service Adjuster, you’ll help customers through the difficult situation of resolving a claim.  In this role, you’ll investigate coverage, liability and claims involving one or two vehicles, such as backing into a mailbox. Spending your time developing relationships with customers in a call center environment, over the phone, you’ll work to resolve claims as quickly and accurately as possible. Start Date:May 20, 2103We offer paid training! Gain new skills and start a whole new career!Training Schedule:Monday-Friday, 8:30am-5:15pmWork Schedule:Required days: Monday and Friday, one weekend day (Saturday or Sunday) and two additional weekdays.  Scheduled hours are 12:00 p.m. to 9:00 p.m. during the week and 11:00 a.m. to 8:00 p.m. on the weekend day.  Pay Rate:$18.04/hour Education, Experience and Skills Needed to be Successful:•         High school diploma/GED.  Some college preferred.•         3 years of experience in a customer service position that includes critical thinking, problem solving, effective communication and embracing challenges and/or post-secondary education•         Strong customer service skills with the ability to quickly build rapport and successfully negotiate settlements•         Ability to effectively resolve conflicts and deliver difficult messages•         Excellent organization, time management and multi-tasking skills•         Able to prioritize in a fast paced environment and maintain attention to detail •         Ability to adapt and support change •         Effective team player •         Proficient in computer window-based programs with excellent navigation skillsThis role requires that you be licensed, which involves a personal background check. Please review the bullet points below and note that these factors could impact your ability to be licensed and hired or impact your continued employment in the role. These bullet points are not all-encompassing, but are typical examples of what could prevent licensing. • Currently on probation or have pending charges• Previously denied a license by any state for any license type• Misdemeanor/felony conviction(s) in the last seven years involving money or misrepresentation/fraud• Served significant jail/prison sentencesPlease note that we are not asking you to disclose anything to us at this time in addition to the information we requested as part of your employment application. We are simply providing you with information so that you are aware of the licensing requirement and the consequences of not becoming licensed. Progressive Offers:•         Gainshare bonus of up to 16% of salary (Gainshare is a bonus program given to all employees based on company profitability)•         401K plan •         On-site clinical care and fitness center •         Comprehensive benefits (medical, dental, vision, etc) •         Award winning, inclusive environment with Employee Resource Groups•         Ongoing training and career advancement •         Tuition assistance•         Child care assistance How to Apply:Apply now and find out what it’s like to be a part of an environment where you are celebrated for the person you are, the ideas you bring and the energy you invest. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Advisor Group will be in touch if you are moving forward. For certain positions, candidates must meet company requirements on our online assessment test. As part of our hiring process, candidates must also pass a comprehensive background check. Equal Opportunity Employer.#vfj-11-11#

Accounting Clerk - ResortQuest, Fort Walton Beach, FL.

Details: Processes all accounts payables or receivables for the property in accordance with accepted accounting principles and Resort Quest established policies and procedures.Processes all payables or receivables for the property in accordance with Resort Quest standard operating procedures.Matches vendor invoices to purchase orders and verifies receipt.Works with all areas of the organization to ensure proper coding and handling of invoices.Verifies approval/authorization limits.Ensures proper documentation for direct payables or receivables.Works with vendors to resolve discrepancies and any other issues that may arise.Works with various computer systems such as Oracle and Mark View and batches invoicing for scanning into system.Gathers vendor information for 1099 processing.Responsible for writing and getting proper authorization for adjustments to accounts as needed.

Guest Services Intern

Details: JOB SUMMARY   The Guest Services Intern is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.  QUALIFICATION STANDARDS   Education & Experience:  •          College course work in related field helpful.•          Experience in a hotel or a related field preferred.•          High School diploma or equivalent required.•          Computer experience required.•          Customer Services experience preferred.   Physical requirements:•          Flexible and long hours sometimes required.•          Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.•          Ability to stand during entire shift. General Requirements •          Maintain a warm and friendly demeanor at all times.•          Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.•          Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.•          Must be able to multitask and prioritize departmental functions to meet deadlines.•          Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.•          Attend all hotel required meetings and trainings.•          Maintain regular attendance in compliance with Wyndham Hotel Group  Standards, as required by scheduling, which will vary according to the needs of the hotel.•          Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.•          Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.•          Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.•          Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.•          Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.•          Must be able to cross-train in other hotel related areas.•          Must be able to maintain confidentiality of information.•          Must be able to show initiative, including anticipating guest or operational needs.•          Perform other duties as requested by management.  DUTIES & FUNCTIONS   Fundamental Requirements •          Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.•          Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).•          Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.•          Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.•          Review Front Office log and Trace File daily.•          Answer inquires from guests regarding restaurants, transportation, entertainment, etc.•          Follow all cash handling and credit policies.•          Be aware of all rates, packages and special promotions as listed in the Red Book.  •          Be familiar with all in-house groups.  •          Be aware of closed out and restricted dates.•          Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.•          Be familiar with hospitality terminology.•          Have knowledge of emergency procedures and assist as needed.•          Handle check-ins and checkouts in a friendly, efficient and courteous manner.•          Use proper two-way radio etiquette at all times when communicating with other employees.•          Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.•          Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.•          Be able to complete a bucket check, room rate verification report, and housekeeping report.•          Balance and prepare individual paperwork for closing of shift according to hotel standards.•          Maintain and market promotions and guest programs.•          Maintain a clean work area.•          Assist guests with safe deposit boxes.

Reservation Agent - Bahama Bay by Wyndham Vacation Rentals, Orlando, FL.

Details: Sell vacation packages to prospective guests by providing over-the-phone information and assistance in choosing vacation accommodations based on availability of rental units, amenities, financial considerations, and location of properties.   Answer incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs.  Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors.Enter all inquires into the appropriate customer database. Address guest and vendor issues or concerns independently or assist/refer to appropriate Lead Agent.Provide rental property owners with unit booking information.Provide front desk personnel at assigned properties check in schedules and any other pertinent information. During evening hours, and on weekends, assist guests with after hours check-in procedures and emergency phone calls.Assist callers with general questions or complaints they may have. Cross trained and able to cover Guest Service positions as necessary

Guest Service Agent - Bahama Bay by Wyndham Vacation Rentals, Orlando, FL.

Details: Check in/out guests, collect rent money, make guest and owner reservations, and process all guest charges. Answer telephone switchboard and process calls and messages. Process all guest complaints to the appropriate personnel in order to maintain highest levels of guest satisfaction.Process guest check-ins and check-outs, and collect rent money. Process credit cards as per ResortQuest procedures. Responsible for accurate daily collection of money and preparing daily reports.Answer property's incoming telephone switchboard and direct calls to appropriate person. Record guest telephone and other incidental charges as applicable.Use computer to make reservations or check unit availability for guest or owner inquiries.Prepare work orders for housekeeping and maintenance departments when problems are reported by a guest. Interface with Owner Relations and property management as necessary. As applicable, follow up to make sure that problems have been resolved.Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing.Prepare arrival packets (to include site specific maps) for guests.Maintain a clean and presentable work station as well as a friendly and courteous personal manner at all times.Prepare daily rent receipt journal, deposit receipts, and other reports as required.Be knowledgeable and share information about the area with guests.Responsible for key control.Handles all room moves and assists with relocationsActs as a custodian of room safes (if applicable).Perform other duties as assigned.

Guest Services Associate - Pagosa Springs, CO

Details: Job Summary:Greet, register, establish necessary credit for and issue keys appropriately to guests.Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.Communicate with other departments as needed via telephone and two-way radio.Completed check-out procedures, computes bills, collects payment and makes change for guests as required.Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.Balance all cash receipts and work performed during shift and performs a bucket check on shift.Distributes guest and staff mail and messages as necessary.Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

Guest Service Agent -ResortQuest, Pensacola, FL.

Details: Check in/out guests, collect rent money, make guest and owner reservations, and process all guest charges. Answer telephone switchboard and process calls and messages. Process all guest complaints to the appropriate personnel in order to maintain highest levels of guest satisfaction.Process guest check-ins and check-outs, and collect rent money. Process credit cards as per ResortQuest procedures. Responsible for accurate daily collection of money and preparing daily reports.Answer property's incoming telephone switchboard and direct calls to appropriate person. Record guest telephone and other incidental charges as applicable.Use computer to make reservations or check unit availability for guest or owner inquiries.Prepare work orders for housekeeping and maintenance departments when problems are reported by a guest. Interface with Owner Relations and property management as necessary. As applicable, follow up to make sure that problems have been resolved.Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing.Prepare arrival packets (to include site specific maps) for guests.Maintain a clean and presentable work station as well as a friendly and courteous personal manner at all times.Prepare daily rent receipt journal, deposit receipts, and other reports as required.Be knowledgeable and share information about the area with guests.Responsible for key control.Handles all room moves and assists with relocationsActs as a custodian of room safes (if applicable).Perform other duties as assigned.

Master Data Steward

Details: Master Data Steward - Excellent opportunity at a premier company in Melville. Job responsibilities include: enter and maintain Master Data to ensure the quality and accuracy of data entry. Responsible for data maintenance, data requests and changes as it relates to material and vendor procurement operations. Verify accuracy of data and documents identify missing or incorrect standards. Experience/knowledge of Supply Chain preferred. SAP experience preferred.Must possess excellent communication skills to work with other departments within the organization. Must have knowledge of Excel, Word and PowerPoint.Recent college graduates are encouraged to apply.Please submit resume for an immediate interview.

Customer Service Rep (CSR)

Details: Location: ARLINGTON HEIGHTS, ILJob Title:Customer SupportDuration: 3 YearsDaily Start Time:8:00 AMDaily End Time:5:00 PMJob Description:Monitor incoming tickets from business client ensuring content is valid and help our delivery organizations schedule resources as necessary Adhere to various SLA processes and procedures as defined for the contractsShould have project management and technical skills as it relates to LAN/WAN routers, switches, load balancers, firewall and MPLS connectivity for an 80 site, multiple data center network infrastructureSince the management of the data network changes becomes a difficult task to align customer, resources to get change requirements, blackout plans, window approvals and overall management of the changes – the candidates would consider each of these data network change requests to be a mini-project requiring some level of technical and PM skills/Provide a 24x7 Tier 1.5 Help Desk for the following: TDM PBX,Trader Turrets, Cisco IPT Clusters under direct Cisco maintenance, Call Center equipment, Call Recorder equipment. Responsibilities: Accept and manage reactive and pro-active incident reports received from Macquarie’s Tier 1 Desk and/or CPE third party Vendors. Manage orders through completion. Possible collaboration with LCM Project Management for projects and complex MACD activities. Act as escalation point for all above stated activities. Coordinate with Macquarie Tier 1 and LCM (SMT) team for any in-scope activity qualifying for Change Management.Skill Experience Need 1)Customer ServiceIntermediate Required 2)Telephone skillsIntermediate Required 3)PC skillsIntermediate Required 4)Communication skillsIntermediate Required 5)FlexibilityIntermediate Required 6)DependabilityIntermediate Required 7)Ability to multitaskIntermediate Required 8)Detail orientedIntermediate Required 9)Ability to work with a teamIntermediate Required 10)Telephony/call center backgroundIntermediate Required      #CBRose#

CSR - Part Time Teller - Tipp Dixie Banking Center

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A

CSR - Part Time Teller - Wapakoneta

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/A

Customer Service Manager

Details: Division: Retail FlsaStatus: Exempt EmploymentType: Regular GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve.

Financial Service Rep

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Initiate the sales process through daily customer contact, assistingwith the maintenance of the sales environment of the banking center. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. o Maintain a personal balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and banking center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to management. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. * Referral/Sales: o Consistently meet or exceed sales and referral goals as set by financial center management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate sales and cross-sell a full range of banking services to present and potential customers, and refer business as appropriate to partners for the selling and cross-selling of more specialized bank products and services to customers, so thatpersonal and Bank goals are consistently met and/or exceeded. o Initiate and maintain customer contact through a variety of methods, including but not limited to telemarketing, establishing business contacts and attending community events. o Actively participate in sales contests. o Act as support to the sales team, providing sales assistance as needed. SUPERVISORY RESPONSIBILITIES: None.

Global Custody Conversion Specialist I

Details: Division: Investment Ops FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Co-ordinate with relationship management, new business officers, client consultants and client service managers from all Affiliates the accurate and timely conversion of new and existing custody business for the Bancorp. Communicate directly with the client, their business partners and their previous service providers to assure smooth transition. Liaise between the Custody Administrator and BNY Mellon to ensure the client maintains favorable tax status in global markets. Adhere to internal department procedures and deadlines to ensure regulatory compliance and exemplary client service. Consistently deliver superior quality service to build the foundation of partnership between the client and the Bancorp that is built on mutual values, trust and goodwill. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service/Client Conversions: o Co-ordinate with New Business Officers, Relationship Managers, Client Consultants and Client Service Managers from all affiliates with establishing conversion timelines. o Educate clients, their business partners and interested parties on the conversion process. o Co-ordinate the conversion with internal departments (Securities Settlements, Global Custody Administrators, Directed Trading, Securities Lending, Foreign Exchange, Funding Accounting, ISG Plan Servicing and Information Technology). o Serve as both the customer and their business partnersÆ primary point of contact to ensure a seamless conversion. o Map and monitor all aspects of the transition by creating and customizing a step-by-step transition plan detailing all tasks and due-dates applicable to implementation from pre-conversion planning to post-conversion reconciliation. o Initiate conference calls and document correspondence (phone, fax, mail and e-mail). o Prepare a pre-conversion (welcome) package containing all pertinent information needed by the customer. o Obtain data from prior custodians, clients, investment managers, brokers, system vendors, DTC/Omgeo and consultants and update various systems accordingly. o For domestic accounts, set up accounts on AMTrust by utilizing AMAdministrator and ensure that customer information has been entered into CIP database. o For global accounts, set up an AMTrust if applicable. Complete BNY MellonÆs account opening documentation. Complete BNY MellonÆs country specific documentation for each global market that the customer requests participation. Interpret, complete and maintain necessary global tax documentation. o Coordinate necessary steps to initiate interfaces with system vendors. Ensure that interfaces are available to the client the day after conversion. o Ensure client has access to Fifth ThirdÆs internet products prior to conversion date. o Proactively identify potential problems and resolve. o Coordinate, enter and reconcile account to account transfers for any existing client over 100 items. o Facilitate account de-conversions and account closings. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES. SUPERVISORY RESPONSIBILITIES: None.

Lead Customer Service Representative

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Where appropriate/necessary, daily responsibilities may include the following; * Individual Authorities: - Open and close duties. * Security Role: - Cash withdrawal and check signing approvals. - Approval of ace transactions. - Night deposits. - Statement of condition (SOC). - Dual Key Process. o Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. o Perform in the role of training and development personnel for new CSRÆs and /or existing CSRÆs as needed; help to identify any other CSRÆs who are capable of training new staff members. o As Lead, monitor the operation behind the CSR line; delegate work and take issues to Customer Services Manager as needed. o As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRÆs up-to-date as requested. * Referrals: o Consistently meet or exceed sales referrals as set by management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: None.

Multi-Stage Collector

Details: Division: Consumer FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTIONUnder direct supervision, collects and documents Mid-Stage, Late Stage and High Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. Collects on multiple products, utilizing multiple systems. Position has direct impact to prevent bank losses in excess of $70MM per year. DUTIES & RESPONSIBILITIES* Pursues communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to resolve delinquency.* Monitor delinquent loans to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, etc, exist to reduce the loss to Fifth Third (loan modifications, re-ages etc).* Identify, evaluate, and resolve reasons for delinquency.z* Record all collection efforts via the collection system ensuring that all accounts are noted accurately.* Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts.* Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable.* Record all collection efforts via the collection system insuring that all accounts are noted accurately.* Execute department strategy plan to collect delinquent accounts.* Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions.* Stay in compliance with the Fifth Third Quality Assurance Desktop Procedure guidelines.* Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.* Review daily reports to identify job performance month to date and task completion.* Insures completion of all projects and/or additional assignments assigned to them. * Perform other duties as business needs dictate as directed by managementSUPERVISORY RESPONSIBILITIES: None.