Customer Service Representative
Details: Job Responsibilities: -Receive and process customer orders for cylinder gas and hard good products-Enter orders into the system in a timely and accurate manner-Communicate with Fill Plant Managers and Cylinder Dispatchers in the event of late/unscheduled orders-Reinforce order cutoff time with customers; advise sales representatives in the event of recurring non-compliance by any customer-Obtain Fill Plant Manager approval prior to committing delivery of late orders to customers-Identify customer special delivery requirements on individual orders; initiate set-up of recurring delivery requirements on customer accounts-Take responsibility for service to assigned accounts; understand requirements of major customers-Receive/resolve or forward complaints/requests promptly-Review cylinder short sheets; advise customers of shorts and/or missed orders in advance of delivery-Communicate resolution plan for shorts or missed deliveries to Fill Plant Managers and Cylinder Dispatchers-Act as liaison between customer/operations teams to ensure satisfactory resolution whenever possible-Notify sales representative immediately if customer expectations cannot be met-Enter cylinder delivery; return information to system promptly/accurately-Investigate/resolve negative cylinder balances-Run/review unbilled shipping order report to ensure timely billing-Process back-orders in accordance with customer requirements-Ensure customer special invoice handling requirements are fulfilled-Ensure understanding of new customer accounts-requirements-Perform assigned cylinder desk audits; initiate cylinder desk audits in response to customer cylinder disputes; report results-Prepare cylinder balance adjustment request forms to correct transactional errors discovered during desk audits-Ensure compliance with administrative portions of the Cylinder Operations Code of Service- Actively communicate to Manager and CSR Lead opportunities for improvement in tools, tasks, processes used in the cylinder order confirmation process-Meet or exceed company safety standards; actively promote safety in the workplace- Comply with all safety, sales, administrative policies/procedures-Meet or exceed customer satisfaction goals-Ensure compliance with FDA requirements
Sr. Help Desk Engineer (305948-763)
Details: Provide technical support for the UAM computer systems and applications to local and remote users. Investigates and resolves software and hardware problems of computer users in a fast paced, high demand environment.Responsibilities: Responsible for managing Tier 2 iSupport ticket queues and ensure SLA’s are met. Responsible for asset management tagging system. Manage projects, provide coordination and communications to all impacted teams. Writes or revises user training manuals and procedures. Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues. Responsible for ticket incident reviews and peer mentoring on incident handling. Responsible to ensure TeamTracks are handled in a timely manner. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. Logs and tracks all calls using ticket tracking system. Assists in software and hardware upgrades and new installations. Install personal computers, software, and peripheral equipment. Perform installations and changes to user’s workstations and assign requests to other technical staff member as needed. Assists in spyware and virus removal. Create/maintain network accounts. Enter pertinent resolution information and procedures into knowledge base. Trains users on software and hardware on-site, as required. Maintain moderate level of proficiency in software and applications supported by IT. Complies with all guidelines established by the Centers for Medicare and Medicaid (CMS) and guidelines set forth by other regulatory agencies, where applicable, and defined in the Universal American Corporate and department policies. And all other duties assigned by the manager or supervisor.
Field Customer Service Representative
Details: JOB TITLE: Field Customer Service RepresentativeREPORTS TO: District Operations ManagerFLSA STATUS: Non-Exempt POSITION SUMMARY:The Field CSR interacts with patients, caregivers, medical professionals, insurance companies and internal departments to provide support for the organization’s Sales & Field Operations division. Individuals in this role will complete the final order verification process to ensure accuracy before submitting each item for billing. A keen attention to detail in processing high volumes of work is essential. The Field CSR must acquire and maintain a strong applicable knowledge of respiratory products, services and related procedures, as well as the requirements for their assigned locations to respond accurately to customer needs. Above-average clerical and multi-tasking skills with a strong sense of urgency are a necessity. CSR’s at this level may be assigned any combination of the responsibilities listed below and are required to assist their team in submitting patients’ paperwork for reimbursement. Position will be measured on productivity, performance metrics, as well as the quality and accuracy of work processed. Other operational projects and tasks may be assigned as needed. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job. DUTIES & RESPONSIBILITIES:Effectively communicate with internal and external parties, including patients and insurance companies, via email, fax and phone. Confirm patient information from new orders as they arrive in queue; prioritize incoming items according to product type and level of urgency. Assist with obtaining all missing items for incomplete orders; redirect as needed. Access insurance/payer websites to research guidelines and determine coverage. Utilize Electronic Medical Records (EMR) applications to scan, access, catalog and review documents. Access knowledge applications and reference tools to research information. Represent assigned center locations in responding to a variety of concerns; maintain familiarity with site needs and state-specific documents.Escalate urgent or unique concerns to immediate supervisor and provide support where appropriate. Accurately reflect status in telephony system.Train other employees on assigned functions and assist in quality assurance efforts. ORDER VERIFICATION:Respond to email or notifications to proceed with submitted orders. Review orders for accuracy; access internal systems to verify information and ensure documents are available in EMR application. Contact patient/caregiver to obtain verbal confirmation of order and inform them of benefits coverage and any amount owed; cancel processing at patient request. Submit C-PAP orders for payment. Confirm payment type and notate account in system; complete appropriate forms for credit card transactions.Accept any missing/replacement insurance information via phone and update account. Inform patient that center staff will contact them for delivery and setup; create ticket in system. Process Revenue rejections and provide missing items; create exception document cases and track through resolution.Review prescription and account information and validate documents in EMR. Work non-billing patient reports by creating new cases in SalesForce to obtain missing documents and get patients back to billing status. Assist walk-in patients and customers as needed. Accept incoming shipments and order supplies as needed. QUALIFICATIONS & EXPERIENCE:High school diploma/GED with three years previous customer service experience in a clerical setting, centralized operations or other office environment is required. College coursework or specialized training in a business or healthcare-related discipline is preferred. Working knowledge of Medicare, Medicaid and private insurance is highly desired. Quality assurance experience is helpful. Ability to multi-task and complete high volumes of work with an extremely strong attention to detail is essential.Proficiency with Microsoft Office applications and data entry skills are required. Must exhibit compassion for patients and a sense of urgency in solving problems.Excellent written and verbal communication skills and the ability to interact effectively by phone and email. PHYSICAL REQUIREMENTS:Job may require occasional lifting of up to 25 pounds. Approximately 15% of the workday will be spent walking/standing and the remainder, sitting. Keyboarding is regularly performed 75% of the total time. Up to 30% of the day may be spent interacting by phone.Pacific Pulmonary Services is an Equal Opportunity EmployerAny offer of employment is contingent upon the results of a pre-employment drug test and background check.The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Specialty Customer Service Rep 1
Details: Candidates will be responsible for making primarily out-bound calls to assist patients with ordering and receiving their specialty mail order medications. This role focuses on answering incoming calls from a 1-800 lines in a fast-paced call center environment with a warm and professional greeting and accurately gathering relevant information for the benefits investigation process. Additionally, the role includes * Managing follow-up with sending receipt acknowledgements to physician referrals. * Maintains and builds relationships with key treatment centers and referral sources. * Perform various types of telemarketing activities in an effort to retain old or gain new business. * Perform outbound call projects for client implementations to ensure smooth transition for customers already on therapy. * When needed, will assist in enrolling patients, keying information into our system, including diagnosis, demographics, payor info, etc. * This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.
RECEIVING CLERK - SERVICE
Details: Ensures that incoming shipments, including production materials, non-inventory materials and service repair units, are received, tracked and routed in an accurate and timely manner.Essential Duties and Responsibilities include the following. Other duties may be assigned.Receives production and non-inventory items. Performs miscellaneous receiving functions as required, including verifying counts against purchase orders, creating travelers and routing appropriately.Prepares service repair units for the manufacturing floor. Checks service repair orders, creates travelers and labels, and routes appropriately.Covers front desk receptionist duties as necessary.Corresponds with the Purchasing Department to resolve discrepancies on incoming shipments.Trains temporary employees on preparing service units for the manufacturing floor.Receives product repair units. Separates and sorts by unit type. Verifies and records unit information in the computer database.Keeps receiving area neat, clean and well organized. < Knowledge, Skills and Abilities:Good organizational skills.Attention to detail, accuracy.Good interpersonal skills.Ability to count accurately.Basic computer skills, including MS Word and Excel. Education or Formal Training:High School Diploma or GED.Experience:Three to five years experience in shipping/receiving function.Work Environment:Manufacturing floor – shipping/receiving area.Receiving incoming materials may require exposure to weather conditions.
P/T Client Services Specialist
Details: Why BI Incorporated?If you want to make a difference in the quality and safety of our communities, BI is right for you. It is a place to grow your career – your launching pad for success. If you’re passionate about influencing positive change in the lives of others, the Client Services Specialist position may be a fit for you. Opportunity Overview Serves as the receptionist for the Field Services Office or Re-Entry Center. Provides general customer service to all visitors. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with clients and other staff members. Responsible for performing client check-in procedures. Assists case managers with case coordination. Additional Responsibilities: Checks-in all clients entering the facility. May complete drug screens according to assigned random schedule for each client check-in.May perform breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.Answers the telephone and acts as the receptionist. Provides general customer service to all who enter the facility, including clients, customers and the general public.Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.Files, prepares charts and performs data entry as assigned.May collect client payments, post payments on Company database, and make daily cash deposits.May be responsible for office opening and closing procedures.May be responsible to install and/or de-install electronic monitoring equipment on clients, and forward documentation to the appropriate agencies and the Company monitoring center.May transport clients to community service events, job fairs, employment centers, clinics, etc. using Company vehicle.May clean electronic home monitoring (EHM) equipment.May facilitate psycho-educational/behavior modification groups on a weekly basis.Documents clients’ attendance, participation and progress in Company database. < Good customer service skills.Effective communication skills with internal and external contacts at all levels.Good organizational skills and attention to detail.Solid computer skills and proficiency with MS Word and Excel.Basic database skills.Basic math skills.Bi-lingual (English/Spanish) skills may be required.Ability to safely operate a motor vehicle if required to transport clients.Valid State driver’s license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport clients. Education or Formal Training:High school diploma required.Two years college coursework in Human Services or business discipline preferred. Experience: Minimum of six months experience in Human Services field with direct client services preferred.Minimum of six months experience working with minority populations preferred. Work Environment:Typical office environment.Position requires direct contact with clients and observation of clients submitting urine for urinalysis testing.Local travel may be required using Company vehicle.Incumbent may be required to carry a pager after regular business hours to screen and respond to electronic monitoring alerts.
Customer Care Representative
Details: Keywords: Call Center, Customer Service, CSR, Representative, Healthcare, Managed Care, AgentSummary:The NY Call Center, with operations in Brooklyn, NY, delivers a variety of support resources to members of Amerigroup's Health Plans.Associates are focused on understanding and meeting the needs of our customers by connecting with the mission and vision in their daily work activity. While working with our customers over the phone, Customer Care associates use their analytical skills to identify issues and proactively engage to solve problems during the call. While anticipating the needs of our customers, Customer Care associates demonstrate good listening skills, strong verbal and written communication skills to help influence our customers resulting in an amazing customer experience. If you are looking for a way to make a difference in the lives of others by offering a little help to those in need, you are invited to further explore employment opportunities at Amerigroup.Responsible for responding to either inbound inquiries or outreach calls from/to potential and existing AMERIGROUP members and providers. Responsibilities include providing accurate information/education/resolution about eligibility status, benefit coverage, provider network, credentialing status, authorization/referral status, demographic changes and all other non-claim issues. This position is located in Brooklyn, NY. We are recruiting for training classes to start in the Summer of 2013.Responsibilities:1. Function as an information source through telephonic assistance to members, providers, billing agencies, and various company/department staff.2. Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.3. Interact with provider community and various departments to resolve issues involving the membership and credentialing status.4. Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers.5. Assist with activities to ensure membership’s continuity of care.6. Conduct member outreach calls as assigned to proactively educate members on services available (Welcome Calls), complete health assessments for plan case management (Early Case Findings and Healthy Beginnings) and conduct membership surveys.7. Process complaints, following established guidelines.8. Maintain knowledge of state guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.9. Performs other duties as assigned.Qualifications:EDUCATION AND EXPERIENCEEducation Required: • High school diploma or GED Preferred: • Some completed college courses or degree Years and Type of Experience Required: Required: • Two years of experience in customer service or call center environment Preferred: • Managed care experience Certifications or Licensures Required: • N/ALanguage Skills Required: • English Preferred: • Other languages as determined by business need. Technical Competencies Computer Hardware, Software, and Applications/ Office Equipment-Basic • Ability to use software and hardware of a computer to complete certain simple tasks.• Ability to use standard office equipment such as telephone, fax machine and copy machine.• Working knowledge in a windows environment to include navigation skills using a mouse and keyboard and use of the Internet.• Ability to review and draft correspondence in email system and word processing systems.• Ability to use spreadsheets to review, organize and edit data.Communication Skills: Verbal, Written and Call Handling-Basic • Ability to use proper language, grammar and style in the preparation of verbal and written messages to convey a clear, concise, friendly and appropriate message to business partners and customers.• Demonstrates skills to properly handle a telephone inquiry into the contact center. Properly greet the customer and provide information based on purpose for the call and script requirements. Heath Care Industry Terminology• Ability to understand basic health care industry terms, e.g. managed care, primary care physician, explanation of benefits, etc. Read, Interpret and Apply Information• Ability to read and comprehend the information and provide an explanation to the business partner or customer that is accurate and appropriate.• Ability to research information using available resources.Behavioral Competencies Strategic Leadership Be Strategic • Demonstrates understanding of the organization's mission and strategies. • Works to clarify and understand the broader purpose and mission of own work. • Integrates and balances big-picture concerns with day-to-day activities. • Generates innovative ideas and solutions to problems. • Identifies opportunities to increase efficiency, simplicity, and revenue. Make Sound Decisions • Approaches problems with curiosity and open-mindedness. • Collects sufficient information to understand problems and issues. • Analyzes problems and issues from different points of view. • Applies accurate logic and common sense in making decisionsPeople LeadershipDevelop/Support Organizational Talent • Relates to people in an open, friendly, and accepting manner. • Treats others with respect. • Listens carefully and attentively to others’ opinions and ideas. • Maintains positive relationships even under difficult or heated circumstances. • Works cooperatively with people from different cultural backgrounds. Ensure Collaboration • Encourages people to draw on each other's strengths and experience to work together effectively, within and across teams. • Appropriately involves others in decisions and plans that affect them. • Provides honest, helpful feedback to others on their performance. • Shares own experience and expertise with others. Results Leadership Show Drive and Initiative • Demonstrates a 'can-do' spirit, a sense of optimism, ownership, and commitment. • Maintains a consistent, high level of productivity. • Takes personal responsibility to make decisions and take action. • Does not easily give up in the face of unexpected obstacles. • Projects a positive image and serves as a role model for others. Accountability / Optimize Execution • Juggles many priorities and competing demands for one's time. • Acts resourcefully to ensure that work is completed within specified time and quality parameters. • Removes obstacles in order to move the work forward and/or get efforts back on track. • Surfaces problems and issues before projects get derailed. SCOPE INFORMATION# Direct Reports: 0# Indirect Reports: 0Budgetary $ Responsibility: 0PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.• Ability to communicate both in person and/or by telephone.• Must be able to travel as needed and adhere to Amerigroup travel policies and procedures CB1.
Leasing Consultant (838-630)
Details: Property Leasing Agents are tasked with effectively marketing the property and maintaining high occupancy of quality residents. They are the first impression of the property and must present a level of professionalism befitting a Fairfield property.Leasing Agents guide potential residents through the move-in process by handling phone calls, conducting property tours, working with the potential resident to complete the application, and getting the file approved by the appropriate person in the office. The Leasing Agent is responsible for ensure potential and current residents receive the highest level of customer service in the office.
Customer Care Representative I- NY- Bilingual Candidates NEEDED!
Details: Keywords: Call Center, Customer Service, CSR, Representative, Healthcare, Managed Care, AgentSummary:Associates are focused on understanding and meeting the needs of our customers by connecting with the mission and vision in their daily work activity. While working with our customers over the phone, Customer Care associates use their analytical skills to identify issues and proactively engage to solve problems during the call. While anticipating the needs of our customers, Customer Care associates demonstrate good listening skills, strong verbal and written communication skills to help influence our customers resulting in an amazing customer experience. We are in the need of Bilingual candidates! If you are looking for a way to make a difference in the lives of others by offering a little help to those in need, you are invited to further explore employment opportunities at Amerigroup.Responsible for responding to either inbound inquiries or outreach calls from/to potential and existing AMERIGROUP members and providers. Responsibilities include providing accurate information/education/resolution about eligibility status, benefit coverage, provider network, credentialing status, authorization/referral status, demographic changes and all other non-claim issues. This position is located in Brooklyn, NY. Please only apply if you are Bilingual Spanish/English. We are recruiting for a training class to start this summer.Responsibilities:1. Function as an information source through telephonic assistance to members, providers, billing agencies, and various company/department staff.2. Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.3. Interact with provider community and various departments to resolve issues involving the membership and credentialing status.4. Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers.5. Assist with activities to ensure membership’s continuity of care.6. Conduct member outreach calls as assigned to proactively educate members on services available (Welcome Calls), complete health assessments for plan case management (Early Case Findings and Healthy Beginnings) and conduct membership surveys.7. Process complaints, following established guidelines.8. Maintain knowledge of state guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.9. Performs other duties as assigned.Qualifications:EDUCATION AND EXPERIENCEEducation Required: • High school diploma or GED Preferred: • Some completed college courses or degree Years and Type of Experience Required: Required: • Two years of experience in customer service or call center environment Preferred: • Managed care experience Certifications or Licensures Required: • N/ALanguage Skills Required: • English Preferred: • Other languages as determined by business need. Technical Competencies Computer Hardware, Software, and Applications/ Office Equipment-Basic • Ability to use software and hardware of a computer to complete certain simple tasks.• Ability to use standard office equipment such as telephone, fax machine and copy machine.• Working knowledge in a windows environment to include navigation skills using a mouse and keyboard and use of the Internet.• Ability to review and draft correspondence in email system and word processing systems.• Ability to use spreadsheets to review, organize and edit data.Communication Skills: Verbal, Written and Call Handling-Basic • Ability to use proper language, grammar and style in the preparation of verbal and written messages to convey a clear, concise, friendly and appropriate message to business partners and customers.• Demonstrates skills to properly handle a telephone inquiry into the contact center. Properly greet the customer and provide information based on purpose for the call and script requirements. Heath Care Industry Terminology• Ability to understand basic health care industry terms, e.g. managed care, primary care physician, explanation of benefits, etc. Read, Interpret and Apply Information• Ability to read and comprehend the information and provide an explanation to the business partner or customer that is accurate and appropriate.• Ability to research information using available resources.Behavioral Competencies Strategic Leadership Be Strategic • Demonstrates understanding of the organization's mission and strategies. • Works to clarify and understand the broader purpose and mission of own work. • Integrates and balances big-picture concerns with day-to-day activities. • Generates innovative ideas and solutions to problems. • Identifies opportunities to increase efficiency, simplicity, and revenue. Make Sound Decisions • Approaches problems with curiosity and open-mindedness. • Collects sufficient information to understand problems and issues. • Analyzes problems and issues from different points of view. • Applies accurate logic and common sense in making decisionsPeople LeadershipDevelop/Support Organizational Talent • Relates to people in an open, friendly, and accepting manner. • Treats others with respect. • Listens carefully and attentively to others’ opinions and ideas. • Maintains positive relationships even under difficult or heated circumstances. • Works cooperatively with people from different cultural backgrounds. Ensure Collaboration • Encourages people to draw on each other's strengths and experience to work together effectively, within and across teams. • Appropriately involves others in decisions and plans that affect them. • Provides honest, helpful feedback to others on their performance. • Shares own experience and expertise with others. Results Leadership Show Drive and Initiative • Demonstrates a 'can-do' spirit, a sense of optimism, ownership, and commitment. • Maintains a consistent, high level of productivity. • Takes personal responsibility to make decisions and take action. • Does not easily give up in the face of unexpected obstacles. • Projects a positive image and serves as a role model for others. Accountability / Optimize Execution • Juggles many priorities and competing demands for one's time. • Acts resourcefully to ensure that work is completed within specified time and quality parameters. • Removes obstacles in order to move the work forward and/or get efforts back on track. • Surfaces problems and issues before projects get derailed. SCOPE INFORMATION# Direct Reports: 0# Indirect Reports: 0Budgetary $ Responsibility: 0PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.• Ability to communicate both in person and/or by telephone.• Must be able to travel as needed and adhere to Amerigroup travel policies and procedures. CB1
Leasing Consultant (837-630)
Details: Property Leasing Agents are tasked with effectively marketing the property and maintaining high occupancy of quality residents. They are the first impression of the property and must present a level of professionalism befitting a Fairfield property.Leasing Agents guide potential residents through the move-in process by handling phone calls, conducting property tours, working with the potential resident to complete the application, and getting the file approved by the appropriate person in the office. The Leasing Agent is responsible for ensure potential and current residents receive the highest level of customer service in the office.
2nd Shift Customer Service Representative
Details: CDS Global is an international data management company that provides customized fulfillment services to publishers and direct marketers of all sizes. The company is able to provide cost-effective and complex services to its clients due to its large volume of business with subscription, product and Internet fulfillment, direct marketing and statistical services and contribution/lockbox processing. CDS Global manages in excess of 150 million names of active subscribers for more than 400 magazine and product fulfillment clients in the direct-to-consumer and business-to-business markets. Under general supervision, receives and responds to verbal inquiries and/or complaints by telephone while providing account maintenance for a variety of CDS Global clients’ customers. Continually performs and meets performance standards of this position. Maintains confidentiality of CDS Global and its clients’ proprietary information. Receives and interprets verbal customer inquiries and/or complaints by telephone and responds to customer verbally using terminals and PCs while performing searches/look-ups and account maintenance to customer accounts according to established departmental policy and work flow priorities. Updates customer accounts according to customer requests, departmental policy and workflow priorities. Determines the best method to assist customer and resolve problems to ensure customer satisfaction, according to department guidelines and/or client specifications. Continually performs and meets performance standards of the functions of this position. Utilizes established vehicles to offer and promote magazine and product opportunities to customers when appropriate in order to achieve up-sells and/or cross-sells according to established departmental policy. Reads, interprets and maintains current information on client specific data by utilizing various resources including publishers’ screens, voicemail, memos and websites. Displays friendly, courteous and professional behavior to customers. Interacts in cooperative and professional manner, with all levels of employees, vendors and/or clients, in team environment. Informs management of complaint trends, distribution problems, and/or feedback from customers. Forwards appropriate information to management. Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures. Adheres to CDS Global attendance policies. Follows CDS Global ergonomic and safety policies.
Steward -Wyndham Grand Orlando Resort Bonnet Creek
Details: The new Wyndham Grand Orlando Resort, Bonnet Creek is a one-of-a-kind experience with the compelling local flavor of Orlando. Here you will find dedicated service, relaxing surroundings and thoughtful touches you expect from Wyndham - on a grand scale. Guestrooms are comfortable and refined... dining experiences are crafted by expert chefs... and artfully appointed lounges and public areas invite you to linger. The Wyndham Grand Orlando Kids Club offers daily resort activities, educational programs and children's activities. A kid's club lounge and arcade will keep the children entertained all day. The Blue Harmony Spa and the adjacent Rees Jones designed championship Waldorf Astoria Golf Club are the signature resort amenities. A zero-entry themed pool is the focal point of the outdoor experience. Steps from the lower lobby, the pool will invite adults and families to enjoy Florida's finest weather year-round. The outdoor spas are also a gathering point for guests to enjoy. Cabanas surround the pool and are available for daily rentals with HDTV, refrigerators and upgraded poolside services.Let the expert chefs at the deep blu seafood grille prepare a diverse culinary journey that will awaken your palate. Deep blu features creative cocktails, fresh seafood, handcrafted sushi and more, all flawlessly executed out of an open kitchen. Serving dinner, a private dining room is available for special events upon request. Located adjacent to deep blu seafood grille, in the heart of the resort's lobby is the lobby bar. Bar 1521 is a focal point to gather and mingle. Bar 1521 serves light fare, cocktails and entertainment. Overlooking the swimming pool, the Tesoro Cove restaurant serves an array of home-style American cuisine, ready to satisfy any craving. Featuring high and low seating as well as an open kitchen, Tesoro Cove serves breakfast, lunch and dinner. The Barista features Starbucks® coffee and specialty drinks along with breakfast items in the morning and favorite gelatos throughout the day and evening. The resort is surrounded on three sides by the Walt Disney World® Resort and only a few miles from Universal Studios®, SeaWorld® and all the other attractions Orlando has to offer, the hotel is nestled on woodlands and part of the Bonnet Creek Resorts area. Our location is just off Epcot Drive, making easy access to Interstate 4 and the Osceola Parkway. The Steward/Potwasher/Warewasher is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation.
Office Administrator-Part-time -Worldmark-Branson
Details: OFFICE ADMINISTRATIONPOSITION SUMMARY:Responsible for all aspects of support and assistance to the Office Administrator who manages sales administration office and staff (Premium Clerk and Receptionists). ESSENTIAL DUTIES AND RESPONSIBILITIES: This is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned.• Assist OA in the following areas: Supervise and coordinate activities and work schedules of administration staff.• Assist in the Preparation of all contract documents when guests decide to purchase. Review all documents for accuracy and fax appropriate copies to Contract Administration. In offices using escrow, send designated copies and monies to Escrow.• Communicate with managers and developer's representatives to assure all contract documents are neat, accurate and comply with company policies and procedures.• Review commission payroll for accuracy. Notify appropriate departments at the Regional Office or Corporate Office of any discrepancies. Assist sales representatives with any contract problems or errors in commissions.• Assist in the Supervision of administration staff to ensure tasks are being performed accurately and expediently. Schedule work hours to have complete coverage of all work areas yet eliminating unnecessary overtime.• Act in advisory position to closers and representatives to ensure compliance of company policy and procedures relating to contract documents.• Assist in the Supervision of the Premium Clerk to assure inventory levels of premium gifts are properly maintained. Review nightly and weekly inventory reports being faxed to corporate.• Review monthly Accounts Payable reports and notifies Accounting Department at Corporate of any discrepancies.
Guest Services Associate (Seasonal) - WorldMark LV Blvd - Las Vegas, NV
Details: Job Summary:Greet, register, establish necessary credit for and issue keys appropriately to guests.Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.Communicate with other departments as needed via telephone and two-way radio.Completed check-out procedures, computes bills, collects payment and makes change for guests as required.Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.Balance all cash receipts and work performed during shift and performs a bucket check on shift.Distributes guest and staff mail and messages as necessary.Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.
FT RESERVATIONS AGENT, Wyndham Santa Monica at the Pier
Details: FT RESERVATIONS AGENT Wyndham Santa Monica at the Pier DEPARTMENT: Guest Services REPORTS TO: Front Desk ManagerSTATUS: Non-exempt JOB SUMMARYThe Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Wyndham standards. DUTIES & FUNCTIONSFundamental Requirements• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.• Answer guest inquiries about hotel services, facilities and hours of operation.• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.• Enter reservations into the computer according to standard operating procedures.• Communicate and work closely with the Sales Department to build group blocks and enter group bookings.• Maintain availability calendar and communicate all relevant information to the Front Desk staff.• Maintain accurate files and reports.• Handle all special reservations, to include V.I.P. reservations, packages and discounts.• Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.• Post no-show revenue daily, if required at property.• Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.• Communicate availability to wholesalers.• Call for occupancy at area hotels.• File reservations and group contracts.• Review Reservations logbook and Guest Request log on a daily basis.• Send confirmations.• Process advance deposit/balance sheet.• Process brochure requests.• Assist with processing travel agent commissions as requested.
Assistant Guest Services Manager-Wyndham Ocean Ridge- (Edisto Island , SC)
Details: Job SummaryAssist Guest Services Manager with owners, guests, team members and Sales/Marketing to ensure the highest level of guest satisfaction.Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values.Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.Coordinate and verify timeshare exchange information and oversee the compilation of weekly reservations, inventory efficiencies, occupancy and statistics/reports.Provide guidance and assistance to Guest Services Supervisors and team members including implementation of programs, procedures, departmental standards, team member training, scheduling and payroll issues. Will also be actively involved in departments recruiting process.Assist Guest Services Manager in preparation of and adherence to departmental budgets and strategic plans.Perform regular unit inspections.
Collector- Front End ~ Las Vegas
Details: Envision your career with one of the world's largest hospitality companies. With over 7,000 hotels, 145 Vacation Ownership Resorts, 200,000 rental units and more than 25,000 associates across six continents you'll discover the rewards of working in an energetic environment with caring colleagues. Rewards that include a career path with diverse opportunities, learning and mentorship. Wyndham Worldwide (NYSE: WYN) has been an industry leader in hospitality with almost $4 billion in revenues. Wyndham continues to expand and grow through industry leading efforts like Women on Their Way and Wyndham Green. While you may know our brands RCI, WorldMark by Wyndham, Ramada, Days Inn and Travelodge; there are many more aspects and companies to this leader in hospitality. As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, DiversityInc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career. We are currently recruiting qualified candidates for multiple Collector positions in our call center located in Summerlin: Responsibilities:Make contact with debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due moniesNegotiate payment plans and analyze situation to determine best course of action following business practices and policiesMake independent choices to satisfy customer dissatisfaction and resolve debtor disputesInitiate follow-up on all accounts in order to ensure payment plans are fulfilledBenefits:A career at Wyndham offers you great benefit opportunities with a competitive package of salary and bonus, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:• Medical/dental and vision care plans• A 401(k) program that matches dollar for dollar up to 6% of salary (to government max)• Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst othersAlong the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green. Come and be part of One Family, One Team, One Company . . . Wyndham People Make the Difference.
1st Shift Customer Service Representative
Details: CDS Global is an international data management company that provides customized fulfillment services to publishers and direct marketers of all sizes. The company is able to provide cost-effective and complex services to its clients due to its large volume of business with subscription, product and Internet fulfillment, direct marketing and statistical services and contribution/lockbox processing. CDS Global manages in excess of 150 million names of active subscribers for more than 400 magazine and product fulfillment clients in the direct-to-consumer and business-to-business markets.Maintains confidentiality of CDS and its client's proprietary information.Receives and interprets verbal customer inquiries and/or complaints by telephone and responds to customer verbally using terminals and PCs while performing searches/look-ups and account maintenance to customer accounts according to established departmental policy and work flow priorities.Determines the best method to assist customer and resolve problems to ensure customer satisfaction, according to department guidelines and/or client specifications.Continually performs and meets performance standards of the functions of this position.Utilizes established vehicles to offer and promote magazine and product opportunities to customers when appropriate in order to achieve upsells and/or cross-sells according to established departmental policy.Reads, interprets and maintains current information on client specific data by utilizing various resources including publisher screens, voice mail, memos and web sites.Displays friendly, courteous and professional behavior to customers.Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients. Informs management of complaint trends, distribution problems, and/or feedback from customers.Forwards appropriate information to management.Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures.Adheres to CDS attendance policies; reports to work station as directed by management.Follows all CDS ergonomic and safety policies.
Leasing Consultant - Part Time (20120816)
Details: MAA is known in the apartment industry as a successful operator with a “hands-on" approach to property management. MAA strives to be proactive and cutting edge. MAA believes in a servant leadership philosophy that encourages our associates to serve others while staying focused on achieving results.The heart of the company however, lies within the associates. MAA believes their associates are the best in the industry and encourages work environments that supports the growth and development of strong and productive associates. Work should be enjoyable. We are looking for people who want to be a part of and contribute to this type of team. People, who enjoy the work they do, enjoy helping people, and take pride in enhancing the homes and communities of our residents.The part-time Leasing Consultant position is an exciting position to hold within MAA. Often the Leasing Consultant is the first contact a prospective resident will have with one of our 160+ apartment communities or the company. As the first impression of the community, it is important for the Leasing Consultant to understand the value of having strong customer service skills, knowledge of sales techniques and how to overcome objections. Associates in this position will normally work less than 30 hours per week, be scheduled to work during weekends and other times as needed, and not normally be assigned to work the full scope of duties as a regular Leasing Consultant. All MAA associates must successfully clear a background investigation to include but may not be limited to: criminal background check, pre-employment drug screening and an employment verification process. Must be flexible to adapt to a varied work schedule, including weekends, after hours and some holidays as required.
