VP OF ENGINEERING SERVICES
Details: Vice President Engineering Serv BA223361 Seeking motivated individual for immediate opening: Vice President Engineering Services at Choptank Electric Cooperative in Denton, MD. For information please visit www.choptankelectric.coop and click on Jobline. EOE Source - Baltimore Sun
Sr Quality Assurance Eng I
Details: Job Description: Candidate uses and applies advanced software quality practices, principles, theories, concepts and techniques associated with the evaluation of software, firmware and configurable logic development for embedded multi-processor systems, and test systems. Provides solutions to complex technical software quality problems using established quality practices. Guides the successful completion of program quality assessments. Reviews software products and processes for compliance to contract requirements, software directives and reviews work practices for adequacy. Conducts and documents reviews of engineering materials related to the design and release of software artifacts. Supports development of software quality measurements, and influences the successful completion of supported programs and projects. Interacts with senior product development and test personnel through both written and verbal communication. Works as a self starter. Advocates and/or recommends enhancements to department processes and procedures. Provides technical and teaming guidance to project staff and functional staff. Integrates emerging software quality and software assurance technologies into existing processes.Looking for candidates who are interested in maturing their skills and competencies in one or more of the following product domains:- Embedded software- Firmware and Configurable Logic- Test Equipment software- Modeling and Simulation software- Supplier softwareRequired Skills:- Must currently have or be able to obtain a DoD issued Secret security clearance- Must have practical experience using high order programming languages; a minimum of 5 years- Familiarity with the development processes of software, firmware and/or configurable logic- Experience conducting software quality assessments of software products and artifacts- Must have strong oral and written communication and interpersonal skills- Exhibits exceptional teaming ability- Ability to effectively coordinate with both product and functional teams- Demonstrated leadership and change agent attributes Desired Skills:- Product development in a DoD environment- Knowledgeable with CMM / CMMI practices- Experience using Six Sigma practices to continuously improve software systems - Familiarity with Quality Management System requirements based on AS9100C and AS9115- Practical experience of Guidance, Navigation, Radar and Discrimination systems and associated algorithms- Practical experience with Test Systems and/or Test Equipment softwareRequired Education:B.S. in one of the following: Computer Engineering, Electrical Engineering, Software Engineering, Electrical & Computer Science Engineering, Systems Engineering.
Application Security Analyst
Details: CALIBRE, an employee-owned Management and Technology Services Company is looking for an Application Security Analyst who will be responsible for reviewing system security of a suite of developed products. This position will involve the use of many different code and vulnerability scanning tools. The successful candidate will develop processes for using scanning tools, reviewing results and documenting security vulnerabilities. The Application Security Analyst must be able to access the impact of vulnerabilities. The individual will also mentor more junior team members.
A LEVEL TECHNICIAN
Details: The “A" Level Technician will perform routine maintenance and repairs on all fleet vehicles and shop equipment and facility. The “A" Level Technician is required to perform all other duties as required and needed to operate the maintenance department within reason to their scope of ability or as directed by the Shop Foreman, Maintenance Manager, General Manager and MV Support Staff. This position also requires the tech to be able to do all mechanical and electrical repairs on vehicles such as engine and transmission replacements, air conditioning repairs, drivability diagnosis and electrical and wiring problems. In addition the A technician is required to complete all related documents legibly and in a timely manner. It is also recommended that this position, if possible should receive training in order for them to assist or stand in for the Shop Foreman. These are minimum duties for this position and may be modified by the General Manager to reflect the specific requirements of the department. The “A" Level Technician must perform all other duties as required and needed to operate the division or as directed by the division management. .
Sr. SAP Analyst (Finance) - FSCM/AR
Details: Responsible for fulfilling the company’s global requirements for information and systems by completing project assignments to design, configure, and maintain SAP Finance (FI) and related SAP software modules. Also responsible for communicating ideas, plans and progress and for improving their own professional skills. Assists with the development and maintenance of the Enterprise Resource Planning (ERP) SAP program. Customizes and configures software to allow the integration of client/server applications. Tests ERP configuration to ensure the system is meeting corporate needs. Familiar with a variety of the SAP Systems concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity is expected. ESSENTIAL DUTIES AND RESPONSIBILITIES Works with some supervision from the Manager, SAP FI/CO. Proactively participates in identifying information problems and defining solutions for management approval. Communicates with managers and their staffs to negotiate general approaches and program requirements in developing system specifications. Designs the system by preparing the flow diagrams, input formats, file layouts, calculations and output formats for consensus agreement with users. Structures, writes, configures, tests, debugs, documents, and implements new computer programs utilizing departmental programming standards and procedures. Modifies, tests debugs, documents and installs previously developed Cooper systems and non-Cooper, purchased software. Keeps the manager aware of current project status using standard internal reporting methods. Is well versed on the complexity of network communications and data base systems when designing and changing programs which affect these critical components. Works closely with user representatives and other systems staff as part of a project team. Continually seeks self-education in computer system and programming methods, and utilizes books, manuals and resource aids to their fullest potential. Maintains technical expertise in area of responsibility. Develops and maintains relevant system and process documentation for existing and proposed processes. Coordinates work with legacy systems personnel for interfaces and/or data conversions. May lead fit/gap workshops, and present system solution alternatives to business leaders and/or process owners. Expected to think ‘on your feet’.
Financial Analyst
Details: CALIBRE, an employee-owned Management and Technology Services Company is looking for a Financial Analyst to be responsible for financial reconciliation, to identify improvements for reconciliation processes, produce daily and ad-hoc reports, work with stakeholders to meet customer’s needs, resolve issues in a timely manner, and meet required deliverables. The successful candidate must be able to collect, organize, analyze, and translate data into useful automated information for dashboards and reports. Must be able to effectively and efficiently coordinate the use of business information technology and resources, improve process performance, and recommend strategies to meet customer information objectives. Comply with standard operating procedures and update as required. Assist in the reviews of internal and external audit agencies. Up to 5% domestic travel required.
Program Manager, TEACH
Details: CALIBRE is seeking a highly motivated Program Manager who will organize, direct, and manage the execution of the PEO STRI Train, Educate, and Coach (TEACH) contract and its individual task orders. Responsible for the planning, execution and integration of live-virtual-constructive (LVC) training under the scope of TEACH, the successful candidate will possess superior analytical and problem-solving skills, the ability to operate independently with limited supervision and feedback, and outstanding internal and external customer relationships. This position requires a minimum of 15 years of experience in the services delivery of Modeling, Simulations, and Training (MS&T) of the LVC domains with at least 10 years in a management capacity. Experience should also include strong people management skills, financial planning and forecasting, successful contract execution, management of a geographically diverse workforce, and customer satisfaction with managed programs. Up to 25% travel. Note: This position must reside in Orlando for purposes of daily contact with the customer(s).
Business Analyst Senior (Mobile Development)
Details: Job Summary:Be part of FIS's Mobile Banking group, a market leader in the financial industry. Help drive the deployment of this new technology and product innovation with a strong pipeline of business as a Business Systems Analyst Senior on the Mobile Banking development team. This position will be responsible for the deployment and support of the Mobile Applications to our customers. Position will require outstanding customer service skills and the ability to develop strong relationships with both internal and external personnel. The external contacts would include customer and vendor relationships. This position may also require working with pilot customers as new features are deployed. It is expected that this position would become proficient in the area of mobile applications that would include the following: Android, iPhone, and tablet applications. Essential Duties and Responsibilities:. Manage iPhone, Android and tablet application requests for clients. Provide mobile customer support for mobile applications, including client set-up and feature add-on. Investigate mobile application issues to support customer's overall mobile experience. Work directly with a mobile customer to solve problems or make decisions requiring technical expertise or specialized knowledge∙ Prepare estimates of resources needed to complete activities and projects.∙ Manage projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, budget, quality and requirements.∙ Elicit and clearly define mobile customer needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions∙ Prepare and update written material and explanations to accompany systems, programs, and program changes∙ Provide vendor relations and mobile customer support, training and testing∙ Perform other related duties as assigned. Knowledge, Skills and Abilities:∙ Knowledge of financial services industry, including bill pay, retail, mortgage/loans/deposits and wholesale banking∙ Considerable knowledge of the basic principles, processes, phases and roles of multiple applications development methodologies∙ Skill in understanding and focusing on the clients' needs, establishing credibility and building relationships with mobile customers∙ Skill in analysis, solid decision-making and problem solving skills∙ Ability to demonstrate interpersonal and teambuilding skills and manage conflict∙ Ability to communicate exceptionally both verbally and in writing∙ Ability to establish and maintain effective working relationships with employees, clients, vendors and public Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.Complexity of Work: Non-routine; general policies applied to frequently changing situations.Education: Bachelor's degree from a four year college or university in a related field.Experience: 5-7 years professional level experience including 2 years in client relationship management and project management and/or a technical field (e.g., programming, telecom/network, and client/server); or equivalent combination of education and experience ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Product Support Representative III - HORIZON LOANS
Details: Job Summary: Product Support Representative III - HORIZON LOANS: This position is responsible for making our customers love the support they receive from FIS. Through frequent/continual interaction with our banks, the Product Support Rep (PSR) plays a critical role in how our clients view HORIZON Client Care and FIS overall. Below are some of the ways the PSR brings value to our customers and company:Communication, communication, communication...it's key!Work with FIS clients and employees in supporting the HORIZON core software as it relates to Loan functionality, including: Collateral, Credit Bureau, Dealer Reserve, Draws, FASB, HELOC, Sweeps, Transfers, Modifications, Delinquencies, Participations, etc.Requires excellent phone-communication skills with all levels of bank employees (Teller thru CEO).Resourceful...quick on their feet and able to figure things out.Must be able to creatively solve problems; brainstorm possible solutions, create test scenarios, and communicate the best option(s) to the customer.When working with customers, the PSR aims to fully understand the business issue / objective - what are they trying to accomplish? Is there a better way?Continuously improving & learning from peers and experiences.Always strives to be an expert in all features of Bankway and FIS that fall under your area's umbrella.Promotes the 'one-team' philosophy company-wide; no finger pointing and always works well with other areas of our division and other divisions in our company.Takes full ownership and responsibility for every call and customer interaction. Adheres to our Call Tracking standards for documenting issue progress and resolution.Able to successfully manage crisis and knows when to escalate to management.Requirements:A Bachelor's or Master's degree in Computer Science, Information Systems, Finance, Accounting, or other related discipline is required; or equivalent combination of education and experience that is required for the specific job level. General knowledge, skills and abilities:Knowledge of FIS' loan products and servicesKnowledge of financial services industryPrevious 2 experience with Loan functions outlined aboveExcellent customer service skills that build high levels of customer satisfaction for internal and external clientsExcellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)Willingly shares relevant technical and/or industry knowledge and expertise to other resourcesExcellent analytical, decision-making, problem-solving, team, and time management skillsAbility to persuade and influence others on the best approach to takeIs resourceful and proactive in gathering information and sharing ideas Advanced skills with moderate proficiency. Develops complex solutions that require analysis and research. Works on multiple tasks as a task leader or subject matter expert. Works on issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors more junior Product Support Representatives. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Call Center Supervisor I
Details: Job summary:Responsible for the day-to-day operations of one or more teams in the call center. Plans, directs, manages and evaluates team performance to ensure customers are receiving a high level of service. Ensures professional and courteous customer support services are delivered. Promotes a productive and positive relationship with customers. Serves as an escalation point for resolving the most difficult customer issues. Coordinates customer service activities with other internal functions. Makes decisions regarding personnel actions and activities. General duties and responsibilities:• Oversees one or more teams of Customer Service Associates who handle customer service inquiries and problems via the phone and/or email.• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.• Ensures adequate phone coverage, including making decisions regarding scheduling changes.• Acts as an escalation point for resolving the most difficult customer issues.• Evaluates the quality of Customer Service Associates' calls from customers; provides feedback to reps on strengths and areas for improvement.• Communicates with clients, vendors, and other departments to ensure quality service delivery and customer satisfaction.• Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.• Provides coaching and mentoring to contact center supervisors and team leads and occasionally to Customer Service Representatives.• Approves and implements streamlining opportunities and process improvements.• Tracks and reports contact center performance against objectives and goals (i.e. quality, call volume, customer satisfaction, etc.).• May serve as a back up to more senior customer service management in their absence. Educational Requirements:A high school diploma or equivalent is required. Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level. General knowledge, skills and abilities:• Considerable knowledge of the company's products, services and business operations to enable resolution of customer inquiries• Excellent customer service skills that build high levels of customer satisfaction• Excellent verbal and written communication skills• Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers• Ability to lead and manage large teams effectively• Working knowledge of workforce management practices and tools (e.g., scheduling software, quality monitoring software)• Demonstrated problem-solving and decision-making skills• Demonstrated analytic and root cause analysis skills for process improvement initiatives• Demonstrates effective people skills and sensitivities when dealing with others• General skill in the use of MS Office and other standard software applications required to perform the job duties• Ability to work both independently and in a team environment Other:• Call Center 24x7 environments• Some flexibility of hours is required Entry level supervisory role. Works under general direction of customer service management. Typically supervises a team of ten to twenty-five Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service-related position in a service industry. Typically requires one or more years of supervisory or team leadership experience. Demonstrates basic competencies of the supervisory position focused on customer satisfaction, communication, team management and execution with a results focus. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Loss Prevention Manager Store Job
Details: As Loss Prevention & Safety Manager, you will protect the company's assets and associates by helping to maintain Loss Prevention policies and procedures through training and motivating all store associates. The Loss Prevention and Safety Manager cooperatively works with store management or delegates to keep shrinkage and loss to a minimum by control of shoplifting, internal theft, and paperwork errors. You will act as a liaison between store management, Store Regional VP, and the Regional Loss Prevention Team.Promote Loss Prevention and Safety awareness through workshops, awareness meetings, and other forms of communication and activities. Conduct thorough, accurate, and objective loss prevention audits; communicate results to store management and regional team members. Monitor case preparation, documentation, thoroughness and results to ensure high quality work. Participate in company safety program as it relates to awareness and committee meetings.We’ll value your:• Bachelor's degree or comparable experience within loss prevention.• Excellent written and verbal communication skills, strong training, coaching, and motivational skills.• Well developed planning, time management, and organizational skills.• A strong knowledge of and experience with Loss Prevention procedures and practices.• Proven expertise in conducting internal investigations and interviewing techniques.Schedules include a variety of day, evening and weekend hours.
Assistant Businesss Office Manager
Details: We are currently recruiting for a proven and experienced Associate Business Office Manager (ABOM) for our skilled nursing and rehab facility in Rockwood, TN.Summary:Assist the Business Office Manager in the overall functioning of the Business Office. Previous long-term care &/or hospital billing experience strongly preferred.Essential Duties & Responsibilities:• Assist with management duties including, but not limited to, hiring, training and developing, coaching and counseling, and terminating department staff as deemed necessary.• May perform or assist with the performance of payroll input and hours calculation, answer telephones, ancillary input, receipt of resident account deposits and payments, typing.• Work with or support Business Office Manager and consultants in planning all aspects of Business Office functions to include interface with all other disciplines and departments.• May assist the Business Office Manager to monitor day-to-day operation of the Business Office and to establish priorities and manage records, budgets or supplies.• Fill in as Business Office Manager as needed with limited or full authority, as needed.• Support and assist Business Office Manager with State, Federal and Company standards, to include alerting management to potential non-compliance issues and the preparation of correction plans.• Make bank deposits, as requested.• Receive and receipt private, resident portions and Medicaid payments on residents’ bills.• Assist with end of month packet procedures such as: charge journals, cash receipts including Resident Accounts, bank reconciliation, preparation of Resident Trust Fund Accounts for closing and allocation of interest to the proper accounts.• Maintain accuracy and efficiency in all work performed.• Prepare disbursement checks for payment of expenditures approved by Administrator, maintaining and updating daily, the facility’s check register.• Other special projects and duties, as assigned. We have competitive salaries in long term care based upon experience and great benefits! For consideration, please forward resume and salary requirements.EOE
CAE 1, Customer Service (Retention) - Sterling Heights, MI (RET38JUN24)
Details: Division/EntityComcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com), is one of the world's leading media, entertainment and communications companies principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers and is also the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and many theme parks.Job OverviewResponsible for retaining customers who request to disconnect ordowngrade services. Communications may be inbound and/or outbound. Thisindividual will re-energize the customer experience and relationship byreselling the benefits and value of Comcast's products and services. The Customer Account Executive (CAE) must also positively position Comcastproducts against competitive program offerings. The CAE relates well tothe customer, thinks and exercises sound judgment, and acts responsiblyin the customers' and the company's interest.Tasks- Elicits and records customer information and inquiries, followingprompts from a computerized system. Must be able to wear telephoneheadset and manipulate objects such as pen, keyboard, and mouse.- Saves and retains Comcast customers by identifying reasons for requestto disconnect and overcoming concerns in an effort to retain customers.- Develops and maintains up-to-date knowledge of the Company's products,programming, and marketing campaigns in order to effectively sell newor upgraded services. Able to position Comcast products positively.- Resolves customer complaints/concerns through active listening,empathy, and professionalism. Demonstrates ability to establish andmaintain effective relationships with customers.- Aligns product and feature benefits, and pricing, to the need of thecustomer.- Promotes, recommends, and sells the value of Comcast products andservices based on a logical relationship to the customer's needs andinterests.- Meets or exceeds budgeted retention goals for all product lines.Demonstrates the ability to meet individual performance goals (KPI/MPS.)- Demonstrates proficiency in technical troubleshooting of all productlines, with the ability to articulate relevant information anddirections in an organized and concise manner. Supports other lines ofbusiness as call volume dictates.- Shares successes and new ideas with team members in order to achieveboth individual and team goals. Consistently meets or exceedsestablished goals and performance metrics and achieves overallperformance goals of the organization. Maintains and coordinatesinterdepartmental communications.- Must be able to work in a fast-paced, often high-pressure environment,with proven ability to maintain composure in stressful situations andmanage and diffuse angry or upset customers.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.
Customer Service - Full Time
Details: Job Summary: Provide exceptional customer service and assist the Center Manager in the daily operations which include but are not limited to: collecting, data entry, marketing, sales of alternative products, cash handling, and contributing to the success of the center. Job Responsibilities: Customer Service – Provide exceptional service and support to customers. Team relationships- Relates well to all levels of employees and management and is able to build appropriate and effective relationships. Data Entry – Complete transactions accurately and in a timely manner on both new and existing accounts. Account Maintenance –Ensure all required documentation is included in each customer’s file. Information must be accurate and complete. Customer Privacy- Ensure integrity of all customer files/documentation information. Sales – Recommend and sell products and services to meet customer’s needs. Product Knowledge – Understand the features and benefits of the new and current products so you can assist with the company’s marketing and sales initiatives. Inventory Control – Maintaining control of all current products (i.e. Prepaid Visa’s, Money Orders, Checks). Collections - Assist with collecting Past Due, NSF, and Write Offs. Phone Etiquette – Handle all incoming and outgoing calls in a professional, customer-oriented manner. Cash Handling – Maintain accurate cash controls while performing daily balance customer transactions.. Loss Prevention – Adhering to all company policy, procedures, and directives to ensure the safety of customers and employees. Center Appearance Maintain clean and organized center; Housekeeping duties include but not limited to vacuuming, sweeping, dusting, cleaning windows, bathroom upkeep, etc. Local Travel - Assist with marketing, staffing, and bank transaction responsibilities within the division. Oversee center operations when management is not present; which will involve opening and closing procedures. Ensure all Federal, State and Local laws are being followed. Adhere to all company policies and procedures. Adhere to all safety regulations. Adhere to all points of the Creed.Our Creed: Respect Your Customers: Treat them with dignity and courtesy at all times. Respect Your Associates: Treat them as you would like to be treated. Respect Yourself: Work hard and use good ethical judgment in everything you do. Respect the Law: It is there to protect us and our Customers
Customer Service - FT and PT
Details: Job Summary: Provide exceptional customer service and assist the Center Manager in the daily operations which include but are not limited to: collecting, data entry, marketing, sales of alternative products, cash handling, and contributing to the success of the center. Job Responsibilities: Customer Service – Provide exceptional service and support to customers. Bi-lingual in Spanish preferred Team relationships- Relates well to all levels of employees and management and is able to build appropriate and effective relationships. Data Entry – Complete transactions accurately and in a timely manner on both new and existing accounts. Account Maintenance –Ensure all required documentation is included in each customer’s file. Information must be accurate and complete. Customer Privacy- Ensure integrity of all customer files/documentation information. Sales – Recommend and sell products and services to meet customer’s needs. Product Knowledge – Understand the features and benefits of the new and current products so you can assist with the company’s marketing and sales initiatives. Inventory Control – Maintaining control of all current products (i.e. Prepaid Visa’s, Money Orders, Checks). Collections - Assist with collecting Past Due, NSF, and Write Offs. Phone Etiquette – Handle all incoming and outgoing calls in a professional, customer-oriented manner. Cash Handling – Maintain accurate cash controls while performing daily balance customer transactions.. Loss Prevention – Adhering to all company policy, procedures, and directives to ensure the safety of customers and employees. Center Appearance Maintain clean and organized center; Housekeeping duties include but not limited to vacuuming, sweeping, dusting, cleaning windows, bathroom upkeep, etc. Local Travel - Assist with marketing, staffing, and bank transaction responsibilities within the division. Oversee center operations when management is not present; which will involve opening and closing procedures. Ensure all Federal, State and Local laws are being followed. Adhere to all company policies and procedures. Adhere to all safety regulations. Adhere to all points of the Creed. Our Creed: Respect Your Customers: Treat them with dignity and courtesy at all times. Respect Your Associates: Treat them as you would like to be treated. Respect Yourself: Work hard and use good ethical judgment in everything you do. Respect the Law: It is there to protect us and our Customers.
