AT&T Student Intern (Finance) - Austin/Dallas, TX
- Analyze, maintain and support the Giving Reporting.
- Analyze data sources and determine other giving inclusions.
- Produce reports/surveys with high level of financial skills.
- Develop and report giving, trade and survey reporting trends in order to audit the efficiency of programs and for peer comparison.
- Analyze data and policy objectives in order to formulate language for use externally and in internal discussion.
- Review, audit and assist in creation of Total Giving Reporting and Total Trade Reporting annually.
- Provide support and creative solutions for CSM and Contribution/Membership reporting, as necessary.
Requirements:
- Advanced degree, enrollment in either Public Affairs or MBA Graduate Program.
- Graduate area of focus on Financial Management and Non-Profit and Philanthropic Studies a plus.
- Strong written, oral and interpersonal skills to interact and build relationships with all levels of non-management/management across AT&T organizations and vendors.
- Strong financial background with advanced MS Excel skills to ensure automation and analysis are fully utilized.
- Strong data base management and automation experience.
- Familiarity with administrative environment of financial management systems and operations; budgeting theory and practice--including program and performance budgets; accounting and internal control; financial reporting and auditing--financial and performance.
- Strong ability to combine data from dissimilar database platforms into a common reporting platform.
- Strong benchmarking skills, creative approaches to changing philanthropic/public policy environment.
- Excellent management and development skills to create and sustain a team’s success.
- Strong experience in developing and implementing projects with project plans, timelines, major milestones, identify and mitigating key impediments to success of reporting projects.
- Ability to discern action items that are urgent versus important.
- Responsiveness/timeliness/efficiency in interaction with clients and groups requesting data.
- Strong analytical skills; able to query, gather and analyze data for current and future visions.
- Provide solutions/suggestions based on analytical findings and behavioral observations.
- Ability to work effectively in a team environment and a fast paced, demanding work setting.
- High Data Integrity: Passion for knowing the “whys” and how it affects the data being presented.
- Drive for Results: Self Driven and Motivated, Results Oriented
- Champions Change: Passion for process improvements and system development
- Firm and tactful with regarding to adherence to policies and procedures
- Positive
- Patient
- Handles distractions well
Student Intern I - Finance - San Antonio
- Research General Ledger and reporting issues
- Research billing issues
- Reconcile project accounting ledgers
- Ad hoc financial analysis as needed
- Prepare ad hoc reports as needed
Education: Working toward a college degree from a freshman to a masters degree.
Supervisory: No.
Requirements:
- Must be in the process of pursuing a 4-year degree or a Master's degree
- Must be proficient using Microsoft Office products including Word, Power Point, Excel and Outlook
- Must possess both outstanding written and oral communication skills
- Ability to clear a criminal background check, driver's license check and drug test
- The successful candidate will be able to perform the following with or without reasonable accommodation:
- Ability to operate a personal computer, copier and fax
- Business major
AT&T Full Time Retail Sales Consultant - College Station, TX (College Station - Texas Ave)
AT&T: So Much More of What You Work For
Looking for an opportunity where you can put your energy and enthusiasm to work to create unlimited earning potential?
Of course you are.
How about a chance to learn, grow and advance with the number one wireless company in America?
Even better.
We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.
Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.
Opportunity, Security – and Great People
Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.
- Start with the paycheck: We offer a competitive base salary plus an attractive, uncapped commission structure
- Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services
- Round out your experience with training on the latest technologies and devices – today, tomorrow and for as long as you work with us
- As you learn and succeed, you’ll be eligible for new opportunities and financial rewards
- And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistance
JOB DESCRIPTION
Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Position may be commissioned and quota based.
GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
- Possess a competitive spirit and desire to meet and exceed sales goals
- Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
- Understand customers' needs and help them discover how our products meet those needs
- Multi-task in a fast paced team environment
- Educate and engage customers through product demonstrations
- Interact with customers and provide prompt and courteous customer service to all customers
The successful candidate will be able to perform the following with or without reasonable accommodation:
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to stand for long periods of time
- Ability to complete all paperwork completely, accurately, in a timely manner
- Ability to lift up to 25 pounds
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work in other locations as the needs of the business dictate may be required.
- Complete all aspects of opening and closing the store in accordance with written procedures.
- Submit all transaction journals on a daily basis.
- Assists with inventory maintenance
- May be required to wear a uniform
Requirements:
Desired Qualifications:
- 1-3 years retail/customer facing/sales experience preferred.
Retail Sales Consultants are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!
Provisions listed in these job descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company’s sole discretion.
Student Intern I
Participate in a 10-week Internship Program in AT&T's Home Solution Marketing organization. Participate in both formal and on-the-job training. Perform marketing-related functions such as:
• Working with agencies to coordinate Marketing campaigns
• Create results reports and analyze areas of opportunity
• Assist in offer development process for target markets
• Assist in development of focus group and research projects
- Work with team to implement marketing strategies to reach target demographics
Requirements:
- Must be in the process of pursuing a 4-year degree
- Must be proficient using Microsoft Office products including Word, Power Point, Excel and Outlook
- Must possess both outstanding written and oral communication skills
- Ability to clear a criminal background check, driver's license check and drug test
- The successful candidate will be able to perform the following with or without reasonable accommodation:
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work flexible hours, which will vary based on event support
- Ability to work in the evenings and on the weekends
- Ability to lift up to 50 pounds during event set-up
- Ability to travel within New York City, Northern New Jersey and Long Island
- Marketing, Business or Public Relations major
RETAIL GENERAL MANAGER TRAINEE
About the Job:
Retail Managers manage our high volume retail stores which include fuel, restaurants, gift and novelty items, grocery and tire shops. Managers promote sales growth, train team members, exhibit and coach outstanding customer service, demonstrate a high sense of urgency, maintain a clean facility, and always do what’s right for our employees.
Do you want to “Fuel Your Career”?
Consider joining our team if you:
• Prefer a hands-on and fast-paced work environment
• Understand the importance of excellent customer service
• Are looking for a challenging and rewarding career
• Seek advancement opportunities for personal and professional growth
• Lead by example and take initiative
• Are willing to relocate to other cities and/or states for advancement opportunities
Retail Manager Relocatable - General Manager Trainee
Do you want to “Fuel Your Career”? Do you have experience managing high volume operations in Retail, Restaurants, Travel Stop or Convenience, Big Box, Grocery, or Department Store? Do you have a proven track record of successful operations, providing exceptional customer service, and training and development? Love’s Retail Managers promote sales growth, ensure their teams are well trained, exhibit and coach outstanding customer service, demonstrate a high sense of urgency, maintain a clean and safe facility, and ALWAYS do what’s right for our employees.
Consider joining our team if you:
- Prefer a hands-on and fast-paced work environment
- Understand the importance of excellent customer service
- Are looking for a challenging and rewarding career
- Seek advancement opportunities for personal and professional growth
- Lead by example and take initiative
- Are willing to relocate to other cities and/or states for advancement opportunities
MANAGEMENTMANAGER TRAINEEDIREC
Source - Wichita Eagle
AT&T Assistant Manager, Store/Kiosk - Morgantown, WV (Morgantown Van Voorhis Rd)
Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times.
ROLES & RESPONSIBILITIES
Customer Experience and Sales
• Execute store’s implementation of The AT&T Retail Promise
• Assist Store Manager to:
o Execute store initiatives related to sales, service, and customer experience
o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets
o Create a work environment where motivated people can excel
o Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation
o Perform role plays with personnel on a regular basis to improve interactions with customers
o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
• Facilitate weekly personnel training/educational sessions as directed by Store Manager
• Monitor Customer Experience Dashboard
• Resolve or escalate appropriately any billing or service issues
o Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions
• Consistently demonstrate excellent leadership and coaching skills
Employee Management and Development
• Assist, inspire and engage employees by motivating team to succeed
• Lead by example
• Develop employees for growth and promotion
• Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service
• Improve employee engagement through leadership skills
• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service
• Improve store employee engagement through leadership skills
• Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager
• Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings
• Assist in ensuring all time cards are reviewed and accurate
• Communicate temporary assignments and overtime for floating personnel
Product Launches
• Partner with Store Manager to successfully launch new products, services or processes
• Actively inspect post-launch and drive improved results with best practices
• Inspect that employees are properly trained on new products and promotions to sell with confidence
• Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate
• Coordinate with security, facilities and mall management to ensure smooth product launch day execution
Store Operations
Staffing/Scheduling
• Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times
• Facilitate the monthly scheduling process
Merchandising
• Adhere to the iPOG and the merchandising standards
• Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer
Compliance
• Drive operational compliance of back office processes, procedures and policies
• Inspect existing and new retail programs, tools and training
Other
• Report fraudulent activity to Asset Protection
• On call for store emergencies
Demonstrate AT&T Extraordinary Leader Model Characteristics
• Continuously display high integrity
• Develop strategic perspective and champion change
• Inspire others to high performance through collaboration and teamwork
• Utilize professional expertise to solve problems and analyze issues
• Capture initiative and strive for results
Requirements:
Desired Qualifications
- Three or more years sales/customer service experience in the telecommunications or related industry
- Previous management experience
- Well developed planning, analytical and problem-solving skills
- Strong organizational skills and attention to detail
- Strong communication, leadership, and presentation skills
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work at multiple locations within district preferred
- Familiarity with wireless terminology and AT&T Mobility systems preferred
Assistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Assistant Manager, Store/Kiosk - Washington, DC (F Street)
Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times.
ROLES & RESPONSIBILITIES
Customer Experience and Sales
• Execute store’s implementation of The AT&T Retail Promise
• Assist Store Manager to:
o Execute store initiatives related to sales, service, and customer experience
o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets
o Create a work environment where motivated people can excel
o Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation
o Perform role plays with personnel on a regular basis to improve interactions with customers
o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
• Facilitate weekly personnel training/educational sessions as directed by Store Manager
• Monitor Customer Experience Dashboard
• Resolve or escalate appropriately any billing or service issues
o Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions
• Consistently demonstrate excellent leadership and coaching skills
Employee Management and Development
• Assist, inspire and engage employees by motivating team to succeed
• Lead by example
• Develop employees for growth and promotion
• Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service
• Improve employee engagement through leadership skills
• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service
• Improve store employee engagement through leadership skills
• Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager
• Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings
• Assist in ensuring all time cards are reviewed and accurate
• Communicate temporary assignments and overtime for floating personnel
Product Launches
• Partner with Store Manager to successfully launch new products, services or processes
• Actively inspect post-launch and drive improved results with best practices
• Inspect that employees are properly trained on new products and promotions to sell with confidence
• Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate
• Coordinate with security, facilities and mall management to ensure smooth product launch day execution
Store Operations
Staffing/Scheduling
• Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times
• Facilitate the monthly scheduling process
Merchandising
• Adhere to the iPOG and the merchandising standards
• Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer
Compliance
• Drive operational compliance of back office processes, procedures and policies
• Inspect existing and new retail programs, tools and training
Other
• Report fraudulent activity to Asset Protection
• On call for store emergencies
Demonstrate AT&T Extraordinary Leader Model Characteristics
• Continuously display high integrity
• Develop strategic perspective and champion change
• Inspire others to high performance through collaboration and teamwork
• Utilize professional expertise to solve problems and analyze issues
• Capture initiative and strive for results
Requirements:
Desired Qualifications
- Three or more years sales/customer service experience in the telecommunications or related industry
- Previous management experience
- Well developed planning, analytical and problem-solving skills
- Strong organizational skills and attention to detail
- Strong communication, leadership, and presentation skills
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work at multiple locations within district preferred
- Familiarity with wireless terminology and AT&T Mobility systems preferred
Assistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
AT&T Bi-lingual Spanish Required Sales Support Representative - Elizabeth, NJ (Jersey Gardens)
AT&T: So Much More of What You Work For
Looking for an opportunity where you can put your energy and enthusiasm to work?
Of course you are.
How about a chance to learn, grow and advance with the number one wireless company in America?
Even better.
We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.
Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.
Opportunity, Security – and Great People
Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.
• Start with the paycheck: We offer a competitive base pay.
• Add a full benefits package for both full and part time team members, which includes medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services.
• Round out your experience with paid training on the latest technologies and devices – today, tomorrow and for as long as you work with us
• As you learn and succeed, you’ll be eligible for new opportunities and financial rewards
• And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistance
JOB DESCRIPTION
Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively.
Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments.
May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management.
GENERAL DUTIES
The functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTION WHICH ARE NORMALLY REQUIRED:
Customer Experience and Sales
• Deliver AT&T’s “Our Retail Promise”
• Welcome customers to our store, coordinate check-in process and customer flow
• Function as a customer experience advocate
• Assist with sales when needed
• Work in a team environment to meet and exceed assigned goals
Store Operations (*may or may not not be required in all locations)
• Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
• Perform operational tasks to maintain audit-ready status in store at all times
• Prepare bank deposits
• Balance cash drawer
• Process and prepare paperwork for recordkeeping and report generation
• Assist with store merchandising
Requirements:
MINIMUM REQUIREMENTS:
• Perform the following with reasonable accommodation:
o Work flexible hours (including evenings, weekends and holidays)
o Stand for long periods of time
o Ability to lift up to 25 pounds
o Operate a personal computer, wireless equipment, copier and fax
o Work in other locations as the needs of the business dictate what may be required
o May be required to wear a uniform or company apparel as designated by management
PREFERRED QUALIFICATIONS:
• Associate Degree
• 1+ years of relevant work experience
• Telecommunications industry knowledge
• Excellent interpersonal, verbal and written communication skills and attention to detail
• Strong working knowledge of computer systems/software and computerized billing
• Strong customer service skills
• Thorough research skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Full Time Sales Support Representative - Houston, TX (Eldridge Parkway)
AT&T: So Much More of What You Work For
Looking for an opportunity where you can put your energy and enthusiasm to work?
Of course you are.
How about a chance to learn, grow and advance with the number one wireless company in America?
Even better.
We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.
Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.
Opportunity, Security – and Great People
Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.
• Start with the paycheck: We offer a competitive base pay.
• Add a full benefits package for both full and part time team members, which includes medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services.
• Round out your experience with paid training on the latest technologies and devices – today, tomorrow and for as long as you work with us
• As you learn and succeed, you’ll be eligible for new opportunities and financial rewards
• And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistance
JOB DESCRIPTION
Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively.
Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments.
May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management.
GENERAL DUTIES
The functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTION WHICH ARE NORMALLY REQUIRED:
Customer Experience and Sales
• Deliver AT&T’s “Our Retail Promise”
• Welcome customers to our store, coordinate check-in process and customer flow
• Function as a customer experience advocate
• Assist with sales when needed
• Work in a team environment to meet and exceed assigned goals
Store Operations (*may or may not not be required in all locations)
• Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
• Perform operational tasks to maintain audit-ready status in store at all times
• Prepare bank deposits
• Balance cash drawer
• Process and prepare paperwork for recordkeeping and report generation
• Assist with store merchandising
Requirements:
MINIMUM REQUIREMENTS:
• Perform the following with reasonable accommodation:
o Work flexible hours (including evenings, weekends and holidays)
o Stand for long periods of time
o Ability to lift up to 25 pounds
o Operate a personal computer, wireless equipment, copier and fax
o Work in other locations as the needs of the business dictate what may be required
o May be required to wear a uniform or company apparel as designated by management
PREFERRED QUALIFICATIONS:
• Associate Degree
• 1+ years of relevant work experience
• Telecommunications industry knowledge
• Excellent interpersonal, verbal and written communication skills and attention to detail
• Strong working knowledge of computer systems/software and computerized billing
• Strong customer service skills
• Thorough research skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Part Time Sales Support Representative - Houston, TX (Spring Valley)
AT&T: So Much More of What You Work For
Looking for an opportunity where you can put your energy and enthusiasm to work?
Of course you are.
How about a chance to learn, grow and advance with the number one wireless company in America?
Even better.
We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.
Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.
Opportunity, Security – and Great People
Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.
• Start with the paycheck: We offer a competitive base pay.
• Add a full benefits package for both full and part time team members, which includes medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services.
• Round out your experience with paid training on the latest technologies and devices – today, tomorrow and for as long as you work with us
• As you learn and succeed, you’ll be eligible for new opportunities and financial rewards
• And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistance
JOB DESCRIPTION
Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively.
Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments.
May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management.
GENERAL DUTIES
The functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTION WHICH ARE NORMALLY REQUIRED:
Customer Experience and Sales
• Deliver AT&T’s “Our Retail Promise”
• Welcome customers to our store, coordinate check-in process and customer flow
• Function as a customer experience advocate
• Assist with sales when needed
• Work in a team environment to meet and exceed assigned goals
Store Operations (*may or may not not be required in all locations)
• Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
• Perform operational tasks to maintain audit-ready status in store at all times
• Prepare bank deposits
• Balance cash drawer
• Process and prepare paperwork for recordkeeping and report generation
• Assist with store merchandising
Requirements:
MINIMUM REQUIREMENTS:
• Perform the following with reasonable accommodation:
o Work flexible hours (including evenings, weekends and holidays)
o Stand for long periods of time
o Ability to lift up to 25 pounds
o Operate a personal computer, wireless equipment, copier and fax
o Work in other locations as the needs of the business dictate what may be required
o May be required to wear a uniform or company apparel as designated by management
PREFERRED QUALIFICATIONS:
• Associate Degree
• 1+ years of relevant work experience
• Telecommunications industry knowledge
• Excellent interpersonal, verbal and written communication skills and attention to detail
• Strong working knowledge of computer systems/software and computerized billing
• Strong customer service skills
• Thorough research skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Bi-lingual Spanish Preferred Store Manager I - Newburgh, NY
Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria.
ROLES & RESPONSIBILITIES
Customer Experience and Sales
• Fully accountable for store implementation of The AT&T Retail Promise
• Fully accountable for execution of sales, service and customer experience initiatives in store
• Supervise store personnel to:
o Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
o Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times
o Consistently demonstrate excellent leadership and coaching skills
o Create a work environment where motivated people can excel
• Oversee Store floor experience – Act as Floor General
o Own Customer Coordination,Welcome and Wait Time process
o Support Team and assist with customer transactions
• Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
• Perform role plays with personnel on a regular basis to demonstrate “what right looks like”
• Facilitate weekly personnel training/educational sessions
• Monitor the Customer FeedbackTool on a daily basis
• Resolve or escalate appropriately any billing or service issues
Employee Management and Development
• Interview, hire and make necessary discipline decisions, including terminations, for store personnel
• Inspire and engage employees by motivating team to succeed
• Lead by example
• Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
• Improve employee engagement throughout territory through appropriate behaviors and actions
• Develop and execute individual development plans for store personnel
• Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service
• Conduct On The Spot (OTS) Coaching
• Execute A & D process for direct reports
• Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed
• Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections
• Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize
• Ensure Fair Labor Standards Act (FLSA) compliance
• Approve and communicate temporary assignments and overtime for floating personnel
Product Launches
• Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes
• Actively inspect post-launch and drive improved results with best practices
• Inspect that employees are properly trained on new products and promotions to sell with confidence
• Document and report concerns with sellers’ knowledge and/or behavior and provide additional coaching and/or discipline as appropriate
• Coordinate with security, facilities and mall management to ensure smooth product launch day execution
Store Operations
Staffing/Scheduling
• Act as Floor General – responsible for all activity in store at all times
• On the sales floor the majority of the time to coach and develop personnel
• Partner with Area Retail Sales Manager to review headcount forecast plan and staffing
• Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches
• Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis
Merchandising
• Accountable for adhering to the iPOG and the merchandising standards
• Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer
Compliance
• Drive operational compliance of back office processes, procedures and policies
• Ensure timely completion of required training to empower personnel to succeed
• Implement, execute and inspect existing and new retail programs, tools and training
• Execute monthly cost reviews of overtime, discounts, returns and credits
• Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities.
Other
• Report fraudulent activity to Asset Protection
• On call for store emergencies
Demonstrate AT&T Extraordinary Leader Model Characteristics
• Continuously display high integrity
• Develop strategic perspective and champion change
• Inspire others to high performance through collaboration and teamwork
• Utilize professional expertise to solve problems and analyze issues
• Capture initiative and strive for results
Requirements:
Required Qualifications
- Two years sales/customer service experience in telecommunications or related industry
- One year management experience
- Excellent sales skills and demonstrated ability to meet or exceed performance standards
- Ability to motivate and lead direct reports
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to operate a personal computer, wireless equipment, copier and fax
- Bi-lingual English/Spanish preferred but not required
- Desired Qualifications
- Three or more years sales/customer service experience in the telecommunications or related industry
- Previous management experience in the telecommunications or related industry
- Effective communication, presentation and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to work at multiple locations within district preferred
- Familiarity with wireless terminology and AT&T Mobility systems preferred
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
AT&T Bilingual Spanish Preferred Sales Support Representative - Brooklyn, NY (Graham Ave)
AT&T: So Much More of What You Work For
Looking for an opportunity where you can put your energy and enthusiasm to work?
Of course you are.
How about a chance to learn, grow and advance with the number one wireless company in America?
Even better.
We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.
Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.
Opportunity, Security – and Great People
Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.
• Start with the paycheck: We offer a competitive base pay.
• Add a full benefits package for both full and part time team members, which includes medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services.
• Round out your experience with paid training on the latest technologies and devices – today, tomorrow and for as long as you work with us
• As you learn and succeed, you’ll be eligible for new opportunities and financial rewards
• And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistance
JOB DESCRIPTION
Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively.
Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments.
May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management.
GENERAL DUTIES
The functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTION WHICH ARE NORMALLY REQUIRED:
Customer Experience and Sales
• Deliver AT&T’s “Our Retail Promise”
• Welcome customers to our store, coordinate check-in process and customer flow
• Function as a customer experience advocate
• Assist with sales when needed
• Work in a team environment to meet and exceed assigned goals
Store Operations (*may or may not not be required in all locations)
• Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
• Perform operational tasks to maintain audit-ready status in store at all times
• Prepare bank deposits
• Balance cash drawer
• Process and prepare paperwork for recordkeeping and report generation
• Assist with store merchandising
Requirements:
MINIMUM REQUIREMENTS:
• Perform the following with reasonable accommodation:
o Work flexible hours (including evenings, weekends and holidays)
o Stand for long periods of time
o Ability to lift up to 25 pounds
o Operate a personal computer, wireless equipment, copier and fax
o Work in other locations as the needs of the business dictate what may be required
o May be required to wear a uniform or company apparel as designated by management
PREFERRED QUALIFICATIONS:
• Associate Degree
• 1+ years of relevant work experience
• Telecommunications industry knowledge
• Excellent interpersonal, verbal and written communication skills and attention to detail
• Strong working knowledge of computer systems/software and computerized billing
• Strong customer service skills
• Thorough research skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Assistant Manager, Store/Kiosk -Suffolk County, NY
Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times.
ROLES & RESPONSIBILITIES
Customer Experience and Sales
• Execute store’s implementation of The AT&T Retail Promise
• Assist Store Manager to:
o Execute store initiatives related to sales, service, and customer experience
o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets
o Create a work environment where motivated people can excel
o Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation
o Perform role plays with personnel on a regular basis to improve interactions with customers
o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
• Facilitate weekly personnel training/educational sessions as directed by Store Manager
• Monitor Customer Experience Dashboard
• Resolve or escalate appropriately any billing or service issues
o Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions
• Consistently demonstrate excellent leadership and coaching skills
Employee Management and Development
• Assist, inspire and engage employees by motivating team to succeed
• Lead by example
• Develop employees for growth and promotion
• Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service
• Improve employee engagement through leadership skills
• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service
• Improve store employee engagement through leadership skills
• Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager
• Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings
• Assist in ensuring all time cards are reviewed and accurate
• Communicate temporary assignments and overtime for floating personnel
Product Launches
• Partner with Store Manager to successfully launch new products, services or processes
• Actively inspect post-launch and drive improved results with best practices
• Inspect that employees are properly trained on new products and promotions to sell with confidence
• Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate
• Coordinate with security, facilities and mall management to ensure smooth product launch day execution
Store Operations
Staffing/Scheduling
• Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times
• Facilitate the monthly scheduling process
Merchandising
• Adhere to the iPOG and the merchandising standards
• Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer
Compliance
• Drive operational compliance of back office processes, procedures and policies
• Inspect existing and new retail programs, tools and training
Other
• Report fraudulent activity to Asset Protection
• On call for store emergencies
Demonstrate AT&T Extraordinary Leader Model Characteristics
• Continuously display high integrity
• Develop strategic perspective and champion change
• Inspire others to high performance through collaboration and teamwork
• Utilize professional expertise to solve problems and analyze issues
• Capture initiative and strive for results
Requirements:
Desired Qualifications
- Three or more years sales/customer service experience in the telecommunications or related industry
- Previous management experience
- Well developed planning, analytical and problem-solving skills
- Strong organizational skills and attention to detail
- Strong communication, leadership, and presentation skills
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work at multiple locations within district preferred
- Familiarity with wireless terminology and AT&T Mobility systems preferred
Assistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Assistant Retail Store Manager - Abbott Road - Anchorage, AK
Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times.
ROLES & RESPONSIBILITIES
Customer Experience and Sales
• Execute store’s implementation of The AT&T Retail Promise
• Assist Store Manager to:
o Execute store initiatives related to sales, service, and customer experience
o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets
o Create a work environment where motivated people can excel
o Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation
o Perform role plays with personnel on a regular basis to improve interactions with customers
o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
• Facilitate weekly personnel training/educational sessions as directed by Store Manager
• Monitor Customer Experience Dashboard
• Resolve or escalate appropriately any billing or service issues
o Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions
• Consistently demonstrate excellent leadership and coaching skills
Employee Management and Development
• Assist, inspire and engage employees by motivating team to succeed
• Lead by example
• Develop employees for growth and promotion
• Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service
• Improve employee engagement through leadership skills
• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service
• Improve store employee engagement through leadership skills
• Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager
• Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings
• Assist in ensuring all time cards are reviewed and accurate
• Communicate temporary assignments and overtime for floating personnel
Product Launches
• Partner with Store Manager to successfully launch new products, services or processes
• Actively inspect post-launch and drive improved results with best practices
• Inspect that employees are properly trained on new products and promotions to sell with confidence
• Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate
• Coordinate with security, facilities and mall management to ensure smooth product launch day execution
Store Operations
Staffing/Scheduling
• Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times
• Facilitate the monthly scheduling process
Merchandising
• Adhere to the iPOG and the merchandising standards
• Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer
Compliance
• Drive operational compliance of back office processes, procedures and policies
• Inspect existing and new retail programs, tools and training
Other
• Report fraudulent activity to Asset Protection
• On call for store emergencies
Demonstrate AT&T Extraordinary Leader Model Characteristics
• Continuously display high integrity
• Develop strategic perspective and champion change
• Inspire others to high performance through collaboration and teamwork
• Utilize professional expertise to solve problems and analyze issues
• Capture initiative and strive for results
Requirements:
Desired Qualifications
- Three or more years sales/customer service experience in the telecommunications or related industry
- Previous management experience
- Well developed planning, analytical and problem-solving skills
- Strong organizational skills and attention to detail
- Strong communication, leadership, and presentation skills
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work at multiple locations within district preferred
- Familiarity with wireless terminology and AT&T Mobility systems preferred
Assistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Manager - Customer Service - Jacksonville, FL
- Oversee the development of customer service employees, to ensure performance objectives are met and to develop employees' skill sets. Follow detailed coaching processes as the basis for development of employees in all performance categories. Ensure customer issues are resolved in a manner which is both customer services oriented and cost effective.
- Verify and approve handling of claims and billing problems to ensure errors are properly documented and corrective action is recommended and initiated. Determine creative solutions outside general guidelines, as appropriate, based on individual circumstances.
- Identify quality problems and define/implement procedural or product solutions as appropriate within customer service and with sales, publishing, marketing, and vendors to correct.
- Negotiate with customers, certified marketing representatives, customers' attorneys, legal, sales, publishing, vendors to resolve and correct escalated claims and customer appeals. May represent company in legal disputes. Ensure customer satisfaction while protecting company revenue.
Requirements:
- Two or more years experience in customer service, collections, sales or publishing
- One or more years experience using AT&T Advertising Solutions' customer service practices and policies, sales environment and procedures, and credit policy
- Knowledge of Word, Excel, Access, PowerPoint, and Outlook
- Strong communication, problem solving, decision-making and negotiating skills
- Ability to work autonomously and have a high energy level to motivate a team
- Ability to plan/organize work activities and influence/persuade others
- Two or more years call center and/or collections experience in a supervisory capacity
- Bachelor's degree in Business
- Four years similar work experience
AT&T Retail Sales Consultant - Bridgewater, NJ (Bridgewater Commons Mall)
AT&T: So Much More of What You Work For
Looking for an opportunity where you can put your energy and enthusiasm to work to create unlimited earning potential?
Of course you are.
How about a chance to learn, grow and advance with the number one wireless company in America?
Even better.
We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.
Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.
Opportunity, Security – and Great People
Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.
- Start with the paycheck: We offer a competitive base salary plus an attractive, uncapped commission structure
- Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services
- Round out your experience with training on the latest technologies and devices – today, tomorrow and for as long as you work with us
- As you learn and succeed, you’ll be eligible for new opportunities and financial rewards
- And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistance
JOB DESCRIPTION
Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Position may be commissioned and quota based.
GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
- Possess a competitive spirit and desire to meet and exceed sales goals
- Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
- Understand customers' needs and help them discover how our products meet those needs
- Multi-task in a fast paced team environment
- Educate and engage customers through product demonstrations
- Interact with customers and provide prompt and courteous customer service to all customers
The successful candidate will be able to perform the following with or without reasonable accommodation:
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to stand for long periods of time
- Ability to complete all paperwork completely, accurately, in a timely manner
- Ability to lift up to 25 pounds
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work in other locations as the needs of the business dictate may be required.
- Complete all aspects of opening and closing the store in accordance with written procedures.
- Submit all transaction journals on a daily basis.
- Assists with inventory maintenance
- May be required to wear a uniform
Requirements:
Desired Qualifications:
- 1-3 years retail/customer facing/sales experience preferred.
Retail Sales Consultants are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!
Provisions listed in these job descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company’s sole discretion.
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
