Tuesday, April 23, 2013

( Assistant Restaurant Manager ) ( Collections Specialist ) ( Full Time / Entry Level - Customer Service ) ( Customer Service Reps - Entry Level ) ( Store Manager ) ( Customer Service Supervisor ) ( Route Specialist/ Dispatcher RRC $500 SIGN ON BONUS ( Elgin, IL ) ) ( Safety Support Specialist, In-Home ) ( Customer Advocate, In-Home (Honolulu, HI) ) ( Customer Service Representative (Buffalo Grove, IL) ) ( Leasing Consultant ) ( In Store Marketing Representative- Wilmington DE ) ( In Store Marketing Representative- Polaris, OH ) ( In-Store Marketing Representative- Escondido, CA ) ( Assistant Store Manager )


Assistant Restaurant Manager

Details:

GENERAL PURPOSE OF POSITION:  Assists in managing the operations of a Sonic Drive-In restaurant and assumes responsibility for drive-in restaurant operations in the absence of other management.  Trains and supports the drive-in employees in order to provide quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In.

  

ESSENTIAL JOB DUTIES: 

  • Manages, trains, monitors and coaches crew members, carhops and skating carhops.
  • Directs and assigns drive-in employees to perform all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
  • Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices. Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
  • Performs opening and/or closing duties in compliance with Sonic Drive-In policies and procedures.
  • Monitors and makes appropriate adjustments to staffing levels during assigned shift.
  • Monitors and maintains inventory levels and food cost control during assigned shift and completes weekly inventory as needed.
  • Completes assigned administrative duties timely and accurately.  Assists in maintaining files, records and all required documentation.
  • Reinforces the importance of placing guests’ needs first to drive-in employees on a consistent basis.
  • Immediately responds to guest requests in a respectful manner.  Reports guest complaints to immediate supervisor and assists in resolving such complaints.


ADDITIONAL DUTIES:  

 

  • Performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
  • Operates switchboard and records customer order, repeats order in a clear and understandable manner.
  • Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently.
  • Prepares fountain drinks and ice cream items.
  • Prepares food by cutting and chopping food items and cooking on grill or in fryers.
  • Prepares food orders efficiently within 2-3 minute time frame.
  • Packages all menu items into bags or trays and places drink orders into drink carrier.
  • Serves food to customers in an efficient manner as necessary when working in other Basic Stations.
  • Occasionally moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.
  • Occasionally disposes of trash by transporting bags outside and into dumpsters.
  • Occasionally cleans areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease.
  • Complies with all federal, state and local wage and hour laws and labor and employment laws.
  • Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual.
  • Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands.
  • Performs other job-related duties as assigned or required.

Collections Specialist

Details:

Are you looking for an exciting new challenge? Credit Corp Group – the Australian market leader in Debt Buying and Collections has recently opened in the United States.


Collections Specialist


•   $14 to $18 per hour
•   Attractive incentive plan
•   Commitment to training and development

Credit Corp Group Limited is an Australian ASX listed company and market leader in the debt purchase industry. We have a number of Collection Operations in Australia, Philippines and now the United States.

Our solid growth plans, mean that there will be opportunities for advancement and to fast track your career for individuals who are looking to prove themselves and be rewarded for their efforts.

This Collection role requires you on the phone locating and negotiating with your customers. We are looking for people who are inquisitive, good problem solvers and Can negotiate win/win outcomes with our customers.

You will have access to a number of learning and IT tools that will assist you to locate customers and negotiate payments while managing your existing customer relationships.

The right candidate will be assertive and respectful, able to respond to a situation with a sense of urgency, and thrives working towards achievement of targets and quality results.


About us:

•   Offices in Australia, Philippines and the United States
•   Committed to the ongoing training and development of all employees
•   Supportive management
•   Offer a lucrative incentive program; employee benefits include fresh fruit delivered weekly, and a workplace culture that supports daily, weekly & monthly competitions, team and individual awards and celebrations.

About the role:

•  Managing your own portfolio of accounts and customers
•  Making a high level of outbound phone calls each day
•  Locating customers via a variety of techniques
•  Working with customers to devise the best possible payment solution
•  Achieving individual on a monthly basis


Full Time / Entry Level - Customer Service

Details:
Want to work at the Newest and Fastest growing company in Northwest Ohio??

Apply and Interview now for an ENTRY LEVEL position.
 Successful candidates can grow to management.

This is a great position for recent college graduates regardless of major.

We are currently looking to hire a professional with a restaurant, retail or hospitality background for an entry level position. We have found that candidates working in the retail, restaurant, hospitality and any type of customer service position are very easy to train into a management position.

We specialize in areas of customer renewal, customer retention and customer acquisition and this all requires being great at working with people.

Companies contract with us to handle their promotional sales and marketing campaigns in the Northwest Ohio area. Our primary responsibility is to increase their market share.


Due to our success and unprecedented growth, we've opened up a few positions in our customer service department.  We are looking to fill the entry level customer service position as soon as possible. This person must have a positive and enthusiastic demeanor and work well in a strong team environment.  

What we offer:

  • Extensive training in all areas of customer service, sales, marketing, and management
  • Advancement is based on promotion/merit
  • Promotion only from within
  • This position offers a competitive compensation structure where pay is based upon individual performance
  • Development in leadership and communication skills
  • Positive work environment
  • Open door policy
  • Benefits

Recent college applicants wanted


Customer Service Reps - Entry Level

Details:
The Woodlands Foundation

Customer Service Rep / Customer Care Rep / Sales Rep
 
Driven Marketing Solutions is looking to fill entry level positions in customer service and sales.


www.dmspitt.com


All of our positions involve DIRECT INTERACTION WITH PEOPLE on a day to day basis in the Pittsburgh market.

By focusing our efforts on a face to face, relationship based approach, we are able to bring our clients lifelong customers with increased name brand recognition and high levels of customer loyalty.

Through our innovative approach to direct customer service and sales, we are able to offer our clients a 100% return on their investment. 





Store Manager

Details:

The Store Manager reports to Regional Manager and ensures the uniform execution of the Division direction within their store.

 

Sales & Profit

 

  • Meeting or exceeding store sales and profit plans through the training, coaching & managing of the sales staff.
  • Provide training & communication of meeting or exceeding Customer First goals to sales staff.
  • Communication with Regional Manager and BSS merchants regarding merchandise issues and needs.
  • Merchandise consistently presented in store with Belk visual and merchandising standards.
  • Coordinate timely floor setup for all promotional and seasonal activity.
  • Ensure shrinkage control and Loss Prevention in store through the continual management of associates.
  • Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.
  • Communicate & manage associates on price integrity in the store, including timely completion of permanent price changes.
  • Ensure that all price changes are communicated through the approved channels, and report all deviations to the Regional Manager/Price Manager

             

Expense Planning & Management

 

  • Adhering to annual expense budgets for store to achieve profit goals.
  • Monitoring store payroll and non-payroll expenses to achieve annual expense % goals.
  • Taking timely corrective action on expense budget variances.
  • Adequate staffing in all departments to meet customer service expectations.

             

People Development

 

  • Conducting timely reviews and communicating development needs with subordinate.  Set goals and identify areas for improvement.
  • Recruiting, interviewing, selecting and retaining quality associates and ensure all positions are filled in a timely manner.
  • Maintaining high store morale through efficient, timely communications of policies and other information.  Follow through on all concerns or problems that develop within the store.
  • Provide effective coaching in order to improve performance of all associates.
  • Communicate with associates on possible career paths and advancement opportunities.
  • Ensuring execution of Job Information Surveys every twelve to eighteen months.  Reviewing all Job Information Surveys with store management team and Regional Manager and ensuring that prompt communication and follow up is done to address issues.

Customer Service Supervisor

Details:

Job Summary 

This is an entry level Position

Recent College Grads Welcome

Manages the daily operations of the customer service team of CSRs. Develops, implements and maintains processes, procedures and programs to improve customer service. Responsible for promoting company standards by Drives the company standards engaging for employees and to drive customer loyalty customer engagement. 

Essential Duties and Responsibilities

  • Provides day-to-day supervision and technical assistance to customer service staff, and supports programs that drive team performance toward departmental and organizational goals.
  • Directs customer service team toward achievement of operational goals.
  • Organizes and schedules all necessary resources required to accomplish activities.
  • Oversees personnel needs of the department including coaching, training, and evaluating employee performance.
  • Provides input into termination, compensation, and promotion decisions.
  • Hires and provides training for new and/or less experienced customer service staff.
  • Monitors and evaluates customer service performance.
  • Reviews and evaluates work to ensure quality, timeliness and ensures quality control in adherence to policies and procedures.
  • Compiles all customer service data requirements into reports, and analyzes results.
  • Investigates and researches escalated customer service inquiries.
  • Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty.

Supervisory Responsibilities 

The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes direct supervision of 7 to 12 full-time and part-time employees, including CSR I's and CSR II's. 

Qualifications
  • Required: Associate's Degree
  • Preferred: Bachelors Degree 

This is an entry level position that we will train into a supervisor position



Route Specialist/ Dispatcher RRC $500 SIGN ON BONUS ( Elgin, IL )

Details:
* $500.00 Sign on Bonus for hired applicants *
Engages in daily activities to ensure that routes are efficient for the scheduled day, require minimal technical intervention, minimize costs to the business and keep promises to customers

.  * Sign on Bonus paid in two increments; $250 paid after 30 days of employment/ $250 paid after six months of employment. Anyone that applies after 3/11/2013 would  qualify.

Safety Support Specialist, In-Home

Details: The Safety Support Specialist is responsible for supporting District operations in ensuring a safe working environment for all associates while driving safety awareness and compliance

Customer Advocate, In-Home (Honolulu, HI)

Details: Job Summary: Responsible for all customer-facing interactions from the support team within an In-Home District, as well as the resolution of customer escalations and inquiries. Ensures that customer-facing activities and processes meet or exceed business standards, including the reduction of Reschedules, Multiple Attempts, Aging Orders and Replacements; Ensures that customer inquiries and escalations are responded to urgently; Responsible for the oversight and successful resolution of all regulatory and escalated customer complaints (i.e. BBB, Attorney General, Third Party, Retail). Job Duties/Responsibilities: • Serves as the District's Single Point of Contact and works to identify issues and reduce the number of times the technicians need to complete a service event by identifying and providing recommendation for correction action on root cause of issue. Leverages Multiple Attempts Reporting tool to improve Service Recovery. • Coordinates with the District leadership to identify issues and reduce the number of times needed to reschedule a customer service event; Leverages Reschedule Macro tool to ensure reason code consistency in order to build a database of information that can be mined for root cause identification and resolution. • Leads the support processes around managing Aging Orders in order to improve the Service Recovery experience; Leverages Aging Order Reporting tool. • Acts as the single point of contact for customer inquiries and escalations, including Blue Ribbon National Escalations, and ensures timely and successful resolution of all regulatory and escalated customer complaints (i.e. Better Business Bureau, Attorney General, Third Party, CCN, and Retail, etc.), • Coordinates Pro-Advocacy activities, including training, and provides coaching opportunities to the Technical leadership team with the intent to improve the overall Customer experience • Acts as the single point of contact for customer replacements as a Service Recovery resolution; evaluates entire service event history to determine best Customer experience and financial outcome for Service Recovery events. • Performs other duties as assigned

Customer Service Representative (Buffalo Grove, IL)

Details: BASIC FUNCTION: Receives all incoming calls, presents complete sales presentation to the customer to maximize orders or directs the call to the proper person. Helps build business through customer sales. MAJOR RESPONSIBILITIES: • Takes incoming calls, books the job and builds the inside ticket. • Obtains order information. • Completes order through the use of the computer system and gives customer schedule date. • Gives customer instructions for preparation of carpeted area or upholstery to be cleaned on scheduled day. • Handles rescheduled work for dissatisfied customers when only a minor problem exists. • Assists in daily paperwork when there is a slack period in telephone calls. • Makes outbound sales calls to help build business and get new customers when there is down time in incoming calls. • Enters daily sales data into computer tracking system. • Miscellaneous filing. • Other duties as assigned.

Leasing Consultant

Details:

LEASING CONSULTANT
RESIDENTIAL COMMUNITY

HYATTSVILLE, MD

 

Harbor Group Management Company is a growing real estate investment/property management company headquartered in Norfolk, Virginia with over $ 3.6 billion in assets in multifamily residential, commercial, retail, hotel and industrial properties throughout the United States and abroad.  We are looking for and energetic and organized Apartment Leasing Consultant for our community, The Villages at Morgan Metro, located in Hyattsville, MD.

If you have not been to The Villages at Morgan Metro, get ready to be Amazed! Do you have a lot of stuff-we have you covered with the largest storage in the area; I'm not talking about down the street, but right at your home.

More interested in the living space? It is tough to compete with our oversized apartment and town homes unless you are ready to commit to a huge mortgage payment with all the upkeep that comes with it. Come tour one of our five model apartment homes, but be prepared to experience the WOW affect.

What makes us stand out among the rest? We don't mind sharing; we love to brag. Some of the highlights of our luxury apartment homes include: Santa Cecilia granite (the good stuff) in the kitchen as well as the baths, Bell Meade plank flooring, Energy Star GE Appliances, and soft tan colored walls throughout accented with white trim. All of these special touches are emphasized by new designer lighting in every room. Did I mention how enormous our storage rooms are? Your only decision is whether you want all of these upscale features in a 2, 3 or a 4-bedroom home. We can help you decide-come visit us-we are open seven days a week.



 


In Store Marketing Representative- Wilmington DE

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Wilmington, DE..

In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.

The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!

We offer:
 $14.00 - $16.00 per hour (pay rate includes base pay PLUS bonus)
 Flexible hours (up to 29) hours per week (part-time)
 Some Benefits Available
 Pleasant retail environment, work inside your Sears Store
 A great Company and a Rewarding place to work!

Immediate Openings at the following Sears Locations:
 Prices Corner

For consideration, apply online.

In Store Marketing Representative- Polaris, OH

Details: Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Polaris OH. 

In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.

The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!

We offer:
 $14.00 - $16.00 per hour
(per hour rate includes base pay plus bonus)
 Flexible hours (up to 29) hours per week (part-time)
 Some Benefits Available
 Pleasant retail environment, work inside your Sears Store
 A great Company and a Rewarding place to work!

Immediate Openings at the following Sears Locations:
  Polaris Fashion Mall

For consideration, apply online.

In-Store Marketing Representative- Escondido, CA

Details:

Sears Home Improvement Products is building a team of top notch marketers to set appointments for the strongest sales team in Escondido, CA.

In Store Marketing Representatives promote our Sears Home Improvement products and set appointments with customers to receive a free in-home design consultation and estimate.

The ideal candidate should be a results driven, goal-oriented, seasoned sales professional with a self-motivating, positive, and energetic attitude. We are looking for candidates with at least 2 years sales/marketing or related work experience, excellent communication and people skills, enthusiasm with approaching customers, and a strong work ethic. May be required to travel to outside marketing events as needed. Senior citizens are welcome to apply!

We offer:
 $14.00 - $16.00 per hour (pay rate includes base pay PLUS bonus)
 Flexible hours (up to 29) hours per week (part-time)
 Some Benefits Available
 Pleasant retail environment, work inside your Sears Store
 A great Company and a Rewarding place to work!For consideration, apply online.


Assistant Store Manager

Details:

Position Summary

The Merchandise Coordinator reports to Store Manager and ensures the uniform execution of the Division direction within their store.

 

Essential Functions

            Sales & Profit

 

Responsible for:

  • Meeting or exceeding store sales and profit plans through the training, coaching & managing of the sales staff.
  • Ensure shrinkage control and Loss Prevention in store through the continual management of associates.
  • Communicate & implementing sales promotion calendar to associates to achieve sales and profit goals.
  • Communicate & manage associates on price integrity in the store, including timely completion of permanent price changes.
  • Ensure that all price changes are communicated through the approved channels, and report all deviations to the Store Manager/Price Manager
  • Ensure & coordinate year-end and mid-year inventory strategies are executed in a timely and efficient manner.

 

Customer Service & Merchandise Presentation

 

Responsible for:

  • Provide training & communication of meeting or exceeding Customer First goals to sales staff.
  • Communication with Store Manager and BSS merchants regarding merchandise issues and needs.
  • Merchandise consistently presented in store with Belk visual and merchandising standards.
  • Ensuring & coordinating timely floor setup, including signage, for promotional events and seasonal business activity.
  • Adequate staffing in all departments to meet customer service expectations.
  • Identifying current trends and providing direction in visual merchandising concepts.

 

People Development

Responsible for:

  • Conducting timely reviews and communicating development needs with subordinate.  Set goals and identify areas for improvement.
  • Recruiting, interviewing, selecting and retaining quality associates and ensure all positions are filled in a timely manner.
  • Identifying, recognizing and growing Top Producers.
  • Maintaining high store morale through efficient, timely communications of policies and other information.  Follow through on all concerns or problems that develop within the store.
  • Provide effective coaching in order to improve performance of all associates.
  • Communicate with associates on possible career paths and advancement opportunities.