Loan Processor
Details: Loan Processor Roseville, CAFor the experienced processor with a demonstrated ability to accurately power through a pipeline of 30-35 loans from opening to funding in a fast-paced environment, this position offers you a number of unique opportunities. We are a small, young mortgage company with a unique business model that has revolutionized the industry. Fueled by a solid national sales infrastructure, talented senior leadership, and strong capital backing, we are positioned for high growth while most of our competitors are going out of business. This means you'll be able to create your own career destiny and high-impact players will be ideally positioned to grow with the company. To be a good fit for this opportunity you will bring solid hands-on expertise in funding both conventional and government secured loans including FHA, VA and USDA as well as purchase and refinance. In addition to your knowledge of federal and state regulations and requirements, you will also showcase your interpersonal savvy exuding a polished and poised demeanors you interact with diverse stakeholders ranging from real estate agents and lenders to surveyors and escrow agents. Of course, you will also showcase the utmost sensitivity in handling highly confidential information and exhibit extreme grace under pressure as you juggle a high volume of loans and expertly navigate them through the required guidelines to funding. You will also need to be self-motivated and energetic, have a high bias for action, and be comfortable achieving goals autonomously.Established in 2006, Prospect Mortgage specializes in acquiring midsized residential lenders, providing them with capital, cost-efficiencies, and increased resources while maintaining a decentralized, entrepreneurial business model. We've created a team-oriented, energetic, and upbeat culture with a focus on success. Prospect is backed by Sterling Partners, a multibillion-dollar private equity fund based in Chicago and Baltimore. What Else You'll Bring to the TableIn addition, to the qualifications detailed above, you'll need: Minimum 4+ years of progressive track record as a processor with hands-on experience in qualifying applicants for both conventional and government loansExpert knowledge of standard loan practices, documents, and real estate terminology Excellent communication and organization skillsAbility to multi-task and operate in a high-volume, fast-paced environmentComputer proficiency in a Microsoft Office environmentBilingual in English & Spanish is highly desirableWhat's in It for YouHigh impact within a fresh business model we are positioned for success and had one of our busiest months in spite of a flat lining economy. Being a small, young company, you will get to "own" everything that has to do to with processing loans. In fact, we encourage you to introduce your ideas for innovation and improvement to further optimize our loan environment.Exposure & skill development you'll handle a variety of loans and greatly expand your technical competencies. Career growth -- "growth" is the operative word here and as you help us grow, you'll be ideally positioned to take on increased responsibilities and advance your career. Personal autonomy -- you'll be empowered to take ownership of your objectives and to achieve your goals on your own initiative in a flat, results-oriented environment.Optimistic work environment -- we've become one of the largest independent retail mortgage companies in the country, and we take the "independent" part seriously. Instead of waiting on the sidelines while the industry is resuscitated, we're implementing proactive strategies today that we believe will position us to command strong market share within a couple of years. Here you'll find people committed to succeeding and growing, and having fun in the process. Excellent compensation -- in addition to a competitive salary, we offer a comprehensive benefits package.More About Your RoleIf you're a good fit for this position, you already know most of what this job entails. However, to be sure we're providing a complete picture, here are some details. This is an individual contributor role reporting directly to the Processing Manager and you will join a team of processors at Roseville, CA office. As you come on board, you'll be trained on our proprietary origination systems and processes, but after a short breaking-in period well expect you to quickly build a pipeline of about 35 loans. The particulars of a loan and time to close will depend on the completeness and complexity of the loan package but we have specific steps at each milestone, such as within: the first 24 hours of receipt of the loan application; 24 hours of approval of loan; 4 hours to CTC, so deadlines are a constant consideration and your objective is to have all loans Ready for Docs within 14 days of receipt of application. In general, your daily responsibilities are to: Check new Loan Log in Loan Manager (our in-house origination system)o Confirm receipt of loans in your nameo Reach out to LO on loans not receivedReview new loans for minimum documentation & check for accuracy and potential problemso Advance to Missing Items or Submitted to UW in Loan ManagerObtain and review documents for acceptability against loan conditions with the loan officer, coordinate with buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional documentation, complete loan submissions and perform closingsFollow up on loans at doc status to ensure we are hitting our close datesUse RedZone (our in-house tracking system) to update activities on loans and manage pipeline via weekly reportsKeys to SuccessAs a small, lean team, we achieve our goals independently and are proud of our track record of delivering to schedule. To excel in this role you will showcase the following: Scrupulous attention to detail and accuracy -- understanding that our success can be affected by just one disgruntled customer or inappropriate or untimely update to loan documentation, you'll take substantial care in "dotting each i and crossing every t.Strong initiative you'll assume ownership of your goals and activities, managing information and action steps with a minimum of supervision. Razor sharp attention to detail -- you'll expertly manage the various "moving parts" in getting the loan to fund and deliver highly accurate work on a consistent basis. Innovation -- with an eye for the "big picture," you'll demonstrate a strategic approach to problem solving, continually evaluating our loan processes and systems as you look for new and better ways to help us achieve our growth objectives.Flexibility -- handling multiple systems and processes while supporting diverse stakeholders with differing requirements will regularly call upon your abilities to multitask, prioritize, and easily adjust to the evolving needs of the department.If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you! Who We AreWhen others see nothing but a downturn in the mortgage industry, Prospect sees opportunity. We understand how to grow for long-term results. We recognize individual companies that have the talent and tools for success. With fresh capital, cost-efficient scale, and decades of mortgage know-how, we are building a network of excellence coast-to-coast that combines the perfect blend of centralized strength and localized entrepreneurialism and leadership. With about 2000 employees, Prospect Mortgage is one of the larger companies in the portfolio of Sterling Partners, a private equity firm with a history of generating extraordinary returns for investors. With nearly $4 billion of capital under management, Sterling's investment strategy is to invest from $5 million to more than $150 million of equity in each company with which we partner. They invest in industries with positive, long-term trends and bring their experience, expertise, and network in driving value to portfolio companies.Direct hire, great base, plus OT, file bonus, benefits and 401K match.www.myprospectmtg.com www.sterlingpartnersc.om Please follow this link to apply: http://prospectmtg.jobinfo.com/description.php?jid=17681082&board=CareerBuilder
Direct Hire: Sr Accountant Opportunity in Broward County Insurance/Banking Experience Required
Details: Our client a midsize Healthcare insurance Company is looking for a strong Insurance/Banking accountant. SUMMARY: This Senior Accountant will be responsible for supporting the closing, reconciling, analysis and reporting of the general ledger. MAJOR JOB DUTIES AND RESPONSIBILITIES: The Senior Accountant will complete highly complex account reconciliation. Prepares internal and external monthly, quarterly and annual financial reporting and analysis. Verifies the integrity of monthly results by completing various analyses and interpreting the data. EDUCATION/EXPERIENCE: Requires a BS/BA in Accounting or Finance; 5 plus years of previous accounting experience; or any combination of education and experience, which would provide an equivalent background. CPA, CMA, or MBA preferred. Previous work experience with month end close processes, account reconciliation and statutory accounting principles preferred.Proficiency with MS office Suite, especially MS Excel For consideration prior Insurance or Banking Industry experience is required. Please send resume to
Technical Content Strategist/Writer for Developer Portal
Details: Exciting and challenging opportunity for a technically oriented content strategist/writer to develop content for global developer portal, writing about ecommerce platform APIs. Project entails some content strategy work, working with the UX design lead to articulate medium to longer term strategy for the portal and how to get from current state to desired future state. After that, project will entail development of highly technical content catering to software application developers, documenting API's the developers will need to use to have their applications work with the platform.
Sr. Business Systems Analyst (Web) Job
Details: The Senior Business Systems Analyst will manage client deliverables relative to our multi-channel marketing engagements. This individual will serve as the primary liaison between onsite client staff and internal Epsilon technical delivery teams. As a key member of a project team, the Senior Business Systems Analyst is responsible for transforming high-level client requirements into detailed technical designs and supporting the resulting solution.Essential Job Functions- Works to discover, analyze and document client business requirements, and translating those needs into system and process solution designs.- Designs and manages integration test cycles for new system enhancements including the creation of detailed test plans, test data sets, and documentation of test case results.- Coordinates closely with internal production teams and external client teams to develop and document operational processes and change management plans during roll-out of system enhancements.- Interfaces directly with clients to assess ongoing business needs and translate those needs into systems requirements.- Ensures high client satisfaction with change management planning, communication, execution, and service.- Transitions final deliverables to the technical implementation team, ensuring they fully understand client requirements and details of the design and plan.- Identifies, tracks and resolves project issues and risks.- Employs consulting and systems development methodologies to guide daily activities.- Provides one-on-one and classroom-based training on key solution components and processes.- Shares knowledge with peers and other project teams.Knowledge, Skill, and Ability Requirements- Bachelor’s Degree in Business or Marketing disciplines or equivalent experience is required.- 5+ years of business analysis experience around database marketing technologies and data management, and technical understanding in these areas.- Excellent written and verbal communication skills.- Handles any size projects with little to no assistance.- Strong knowledge of multi-channel marketing concepts and best practices.- Experience in database marketing and/or data management solutions.- Strong knowledge of database marketing automation technologies (e.g. Alterian, Unica, SAS Campaign).- Strong experience with business intelligence technologies (e.g. Business Objects, MicroStrategy, Alterian, Cognos).- Expert SQL skills.- Develops test plans independently.- Takes on new tasks with minimal instruction and works well in a team environment.- Ability and willingness to travel.- Ability to solve problems on the fly and work in a fast-paced, high traffic environment. Conditions of EmploymentAll job offers are contingent upon successful completion of drug screen and background checks.About UsEpsilon is the industry's leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer insight to help brands deepen their relationships with customers. Services include strategic consulting, acquisition and customer database technologies, loyalty management, proprietary data, predictive modeling and a full range of direct and digital agency services, including creative, interactive web design, email deployment, search engine optimization and direct mail production. In addition, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit http://www.epsilon.com/or call 1.800.309.0505.
Apps Programmer/Analyst, Specialist Job
Details: ADS Alliance Data Systems, Inc. has a position in Columbus, OH. Apps Programmer/Analyst, Specialist: Exp. in software development with J2EE; work in JSF or STRUTS framework; implement or invoke Web Services; & other duties/skills. Mail resume to Brian Baker-Recruiter, Alliance Data, 3100 Easton Square Pl, Columbus, OH 43219 & note Job ID# AD-OH13-APAS
Customer Service Representative / Product Coordinator
Details: The opportunity to be apart of a cross-functional team that is responsible for over 3000 orders a month/5000 Vendor Invoices a month of 50 different industrial chemicals. It is an opportunity to be exposed to all aspects of an office environment including Bid Administration, Logistics, Vendor /Supplier Management, and Customer Service, This position is responsible for supporting Solutions, Technologies, ChlorAlkali and CWT Companies to ensure smooth and efficient daily operations Function: Customer Service Representative / Product Coordinator Key responsibilities (May include but not limited to): Receive and review orders (verbal, faxed, mailed, electronic) , dispatch and process in a timely manner Invoicing of Customers and Vendors, Including Demurrage Maintain Pricing Records Verify and maintain inventories at key terminals Processing Account Payables Reporting non-conformances via the Service Report System Managing accounts in cooperation with Sales Representatives Process customer requests Continual system and process review and improvement To participate in Team Meetings and projects relating to Quality, Customer Service and Accounts Payable. Provide assistance in general office administration Be in rotation for beeper duty. Work within shift of operation hours of 7:00 AM to 6:00 PM. Will need to be flexible to change in schedule. To continually exceed the expectations of our Customers and Vendors.
Customer Service Rep - WE WILL TRAIN
Details: Customer Service Rep - WE WILL TRAIN ABOUT US: Texas Marketing Concepts, Inc is an customer service, sales and marketing company is based in Houston, Texas. The services offered by TMC include business-to-business sales, customer care, and marketing, event marketing, retail marketing, and business-to-consumer customer service and marketing. The values that guide Texas Marketing Concepts include aggressive patience, experience, high-caliber service, communication, and success. WE OFFER:TMC has career paths like account executive, corporate trainer, and direct sales and it offers a teamwork environment, flexible schedules, and part-time jobs. We are a fast-paced, fun, creative team. You must have a passion to work with people and be self-motivated.If you would like an exciting sales & marketing opportunity at a highly successful international company you have come to the right place. Texas Marketing Concepts offers superior employee training and excellent advancement opportunities.We are in the process of conducting interviews for our Marketing Department. Please send your resume ASAP to
Receptionist - SD
Details: The receptionist represents the company in a positive and professional manner while greeting visitors, answering telephone and directing calls. This position is responsible for answering all incoming calls, determining the nature of the call and directing them accordingly. Greets all clients, vendors and visitors. Provides general office support with a variety of clerical related tasks. TASKS AND RESPONSIBILIITIESPrepare lobby area for start of business each day. Greet all guests, vendors, customers and staff in a friendly and professional manner.Answer all calls coming into the mainline. Obtain information as to the nature of the call and transfer calls accordingly.Works with other locations to maintain phone coverage during business hours.Coordinates reception coverage (on a monthly basis) for breaks and meal breaks.Sorts all incoming mail. Process all outgoing and incoming Federal Express packages. Create labels for the outgoing Fed Ex packages and log in all incoming packages. For incoming Federal Express and UPS packages, receptionist is responsible for notifying the party to which the package is addressed, either by calling them or sending them an email.Responsible for maintaining office supplies and office supply room. This includes making sure the room is neat and organized at all times. Making sure that all general office items are fully stocked. Prepares documentation to obtain purchaser order number from Purchasing Department and follows up with placing the office supply order..Creates and process CostCo order. Upon arrival guarantees accuracy.Stocks both kitchens daily. Stocks designated refrigerators as needed. Stocks paper in designated copier areas and fax machines.Responsible for making sure company vendors insurance is satisfactory and current.Maintain Company vendor contact list.Wipe down and clean conference room white boards as needed.Assist with facility related duties along with a variety of projects, clerical and other duties as needed.EXPERIENCE & QUALIFICATIONS:Minimum of one year experience as Receptionist or equivalent related experienceExceptional customer service skills and telephone etiquetteMust be punctual, a professional appearance and friendly attitudeKnowledge of MS Office (Outlook, Word, Excel)Strong organizational skillsAbility to work independently on assigned tasks, as well as to accept direction on given assignments from a variety of employees.Must be able to lift up to 20 lbs. EDUCATIONHigh school diploma or equivalent GED required.TriTech is an Equal Employment Opportunity/Affirmative Action Employer: M/F/D/VApply online
Help Desk Analyst
Details: Job Classification: Direct Hire Our client is seeking a First Tier Helpdesk Support candidate. The Help Desk position is accountable for addressing end-user issues in a timely manner, first call resolution (FCR), and incident assignment and submission and will assign tickets to the appropriate teams. On a day-to-day basis, this individual will be performing first tier support for day-to-day ticket management and service requests, end-user support of systems and applications, incident escalation and tracking, overseeing Help Desk open incidents and ensuring end-user service levels, managing Help Desk phone support in providing first call resolution and must be computer literate and be familiar with common office productivity software applications.To be a qualified for this position, individuals should have 6 months or more experience of Helpdesk Analyst in a role supporting a Microsoft desktop OS and MS Office applications (Word, Excel, Outlook), ideally MS Office 2010, strong experience with phone customer service, knowledge of HD support process and procedures and PC desktop/laptop HW OS and experience troubleshooting and repairing common PC and printer HW and SW issues.If qualified applicants are interested in this position, please contact Gretchen Imes at gimes(at)teksystems.com Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V
Strategic Communications Specialist Job
Details: Tracking Code: 10597This position is in support of the Military Health System(MHS) Strategic Communications Office, in the Office of the Assistant Secretaryof Defense for Health Affairs (HA). The MHS Strategic Communications Office(MHS SC) develops and executes a worldwide communications program in support ofthe Military Health System (MHS) health care program, a multi-billion dollarhealth care enterprise affecting 9.6 million beneficiaries. The MHScommunications program includes developing and directing a comprehensive,aggressive strategic communication plan to increase public awareness of theaccomplishments and direction of the MHS in health care delivery, populationhealth promotion, medical research, medical education and training.We are looking for seasoned Strategic CommunicationsSpecialist to work in support of the Military Health System Office of StrategicCommunications. Qualified candidates will be able to:Developand execute communications plans utilizing multiple media channels to includethe web, social media, blogs, on line articles, and pod casts.Work withother communications organizations and subject matter experts to identify anddevelop articles, blogs, social media posts, outreach and press kits.Work withcontent writers, web designers, videographers, and graphic artists.Workindependently and in small groups in a fast-paced environment with shortdeadlines.Exhibitexcellent organizational, time management, writing, editorial, and presentationskills. Ability to exercise sound judgment in a dynamic and highly politicalenvironment is required.
Customer Service Representative - Salt Lake City
Details: Diabetes Specialty Center, a Byram Healthcare company is currently seeking a full-time Customer Service Representative in Salt Lake City, Utah. Qualified Candidates must have strong organizational skills as well as the ability to research and respond to high volume telephone inquiries and process outbound calls in a professional manner.
Customer Service Rep.
Details: Job Classification: Contract Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary. Join Aerotek Scientific®LLC, one of the fastest growing providers of scientific and clinical research services in the nation. Due to our growth, we're constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across the scientific and clinical research communities. At Aerotek Scientific, we know it's more than just your day-to-day responsibilities that can make or break a job. It's the support you get. That's the reason Aerotek Scientific offers a variety of benefits including medical, dental, optical, 401k, and many more. Don't put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek Scientific team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Retail Team Leader
Details: Team Leaders at the Paradies Shops provide assistance and support to the Management team in achieving the goals of providing First Class Service to the customers. Team Leaders work in collaboration with the sales team to ensure that the shops are running efficiently and daily task are completed from opening to closing to ensure optimal performance. They are proven leaders who have and the ability to motivate and promote our products and services to ensure compliance to the company and locations needs. Key Responsibilities: Models and trains sales associates to maximize First Class customer service expectations. Ability to create a positive and productive work environment, monitors associates work to ensure efficient service and performance. Provides scheduled breaks and lunch breaks to the sales associates by working the stores. Resolves minor customer and associate complaints and refers higher levels to the location manager. Prepares daily replenishment orders and ensures that all locations are stocked appropriately. Responsibilities can include daily completion of audits, efficient handling of all register and cash handling functions. In some locations, other task such as, daily reports and preparation of deposits and daily are required.
Airport Retail Sales
Details: Sales Associates at The Paradies Shops use First Class Service standards each and every day to assist customers and process sales transactions. A typical day includes greeting customers as they enter our stores, assisting customers in making purchase decisions, answering questions regarding location, price and use of merchandise, processing sales transactions and thanking each customer for shopping with The Paradies Shops. Our Sales Associates take care of each customer and go the extra mile to make each customer feel like he or she is #1. Key Responsibilities: Role models our First Class Service expectations ensuring a positive shopping experience. Maintain sales goals by meeting or exceeding the expectations of our programs. Shop maintenance to include a neat and organized selling area, continuously cleaning shelves, counters and fixtures to create an easy to shop environment. Prepares daily replenishment orders and ensures that the shops are stocked appropriately. Partner with store team to ensure all merchandise is properly priced and take corrective action when it is not. Ability to work in a fast paced environment with the ability to handle multiple tasks. Process sales transactions through our point of sale registers. Possess ability to utilize product information to enhance customer knowledge and loyalty.
Senior Account Manager
Details: SR Account Manager Advanced - Applies advanced skills to the position orspecialization. Adapts procedures, processes, tools, equipment and techniquesto accomplish the requirements of this position. Evaluate effectiveness ofprograms using statistical data and Makes recommendations for improvement. Able to perform all essentialduties of Manager Client Services as well as: 1. Has responsibility for sitelevel profitability. 2. Manages client relationshipsto grow and support current business. 3. Manages culture of thecenter and is responsible for setting a positive, productive environment. 4. Evaluates general workingconditions on all platforms to ensure productivity and performance standardsare met. 5. Develops business plan andbudget for call center department. 6. Meets with direct reports toensure efficient completion of action items. 7. Coaches direct reports toensure optimal productivity and performance of operations. 8. Analyzes call centerproduction performance data for trends and areas of opportunity. 9. Positively represents thecompany to the community, leads community relationship building andinvolvement efforts. 10. Forecasts staffing levels. 11. Manages to standardoperating procedures and client driven KPI’s. 12. Participates in strategicplanning for site with executive management. Responsible for the training,planning, assigning, and directing work of employees. Makes recommendations onappraising performance, rewarding and disciplining employees, addressingcomplaints and resolving problems. Must have previous BOP experience as well as Cable Vertical experience.
Submit your resume to StarTek!
Details: We are looking for candidates who have a trueheart for customer service! It's not WHAT we do that makes StarTek different;but rather, HOW we do it. We are able to deliver award-winning quality resultsthrough our people, processes, and passion. When you succeed, we succeed. Wefoster a culture of 'recognizing possibilities'. In our talent searchthis means we take the time to look for individuals who have a heart forcustomer service, a promise of employee contribution, and the potential to growwith our company. When you come on board, we then provide you with a fullemployee development program to include ongoing paid training, coaching,mentoring, and leadership experiences to help you reach your StarTekpossibility with ease. Careers are just more fun here!! Why all the talk about StarTek? Because moreand more of the world's largest and best known companies are asking us to helpthem provide world class customer care services. StarTek's state-of-the-artinbound customer call centers and expert staff bring communications andprofessionalism to a whole new level. Need Proof? Just look to such prestigiousbusiness publications as Forbes, fortune Magazine, and Business Week. They'veall recognized the way we care for our customers and employees and rank us asone of the fastest growing business process management companies in the world.Yes the world! Why work (and play) at StarTek? We believethat having fun at work keeps all of us excited about what we do: Caring forour customers. That's why we work so hard to make StarTek's well designed,first rate facilities such exciting and positive places to develop your careerand make new friends. In our 'work hard-play hard' atmosphere, yourday may include teaching a customer how to program his new blackberry,resolving a text messaging billing issue, taking first place in the staff pieeating contest, learning the latest cell phone upgrade technology, or helpingshave your supervisor's head for meeting your group goals! Suits don't suityou? No problem! Our comfortable business casual work environment keeps yourattention on the job at hand. If you are looking to get on board with a companythat's really going places, truly values employees, and helps people in theprocess, StarTek is what you've been looking for.
Director Account Management
Details: Are you looking for a work environment that is growing, thriving and has a passion for people? Do you want a career that will take you places and give you new experiences? Are success, personal growth and fun on your list of must haves?If you’ve answered yes to these questions, apply to join StarTek—A global leader in the Business Process Outsourcing industry! We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company.It's not WHAT we do that makes StarTek different; but rather, HOW we do it.Job Title:DIrecor Account Management This position is responsible for all aspects of Account Management and Development for a large communications (cable/internet/phone) client supporting multiple lines of business across several geographies. This role at StarTek is dedicated to ensuring delivery of performance metrics, clear communication, continuous improvement, client advocacy and most importantly, overall client satisfaction. This Director will report directly to the SVP of Operations. The Director will be responsible for the introduction and presentation of all solutions and services to the client. Additionally, the Director will be responsible to ensure transfer of client information to other StarTek business groups as needed and will work with those groups to manage contractual/commercial issues. Travel to various locations (as needed) for this position. Previous BPO account management of a telecommunications/cable industry client a must. Essential Functions• Monitors contract compliance, quality standards and performance and drives change to meet thresholds at all client(s) sites - completely understands contracts to determine appropriate KPI’s. Analyzes call center production performance data for trends and areas of specific process improvement and create reports. Works with Site Directors and other site leadership to meet client expectations in terms of productivity, growth and profitability. Manages large-scale multiple client operations (4 plus lines of business with over 250 FTE) and/or for large client(s) or operation(s). Manages all aspects of client relations at highest level. Capable of assuming role of Vice-President of Operations and has knowledge of multiple lines of business.Project manages cross functional teams to implement process improvement solutions. Develops business plans for call center department for client(s) satisfaction. Manages client(s) relationships to grow and support current business. Positively represents the company to client(s). Has responsibility for site level profitability. Manages client relationships to grow and support current business. Manages culture of the center and is responsible for setting a positive, productive environment. Evaluates general working conditions on all platforms to ensure productivity and performance standards are met. Develops business plan and budget for call center department. Meets with direct reports to ensure efficient completion of action items. Coaches direct reports to ensure optimal productivity and performance of operations. Analyzes call center production performance data for trends and areas of opportunity. Participates in strategic planning for site with executive management. Positively represents the company to the community, leads community relationship building and involvement efforts. Demonstrate experience in and commitment in launching a new LOB / client from recruiting through day-to-today operational governance.Be able to develop an industry leading customer WOW experience and effectively manage and measure itExpert skills in writing, speaking and understanding English language Solid knowledge of accounting and budgeting Expert knowledge of call center operations Skill in establishing and maintaining effective working relationships Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations and write reports and business correspondence Ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, clients, customers, and the general public Ability to plan own work and the work of others in one or more departments and exercise initiative and judgment as well as make decisions within the scope of assigned authority Ability to adapt to changing priorities, meet deadlines and work well under pressure Ability to nurture and develop a team environment
Technical Support Rep Job
Details: Department: Customer Service/Member Services Time Warner Cable currently seeks a Customer Service Rep 3 (Tech Support) for our Customer Ops/Service Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Position Summary:The Customer Service Rep 3 (Tech Support), via telephone, will provide excellent service supporting our customers and their products to make their lives simple and easy. Representatives support all products for Time Warner Cable customers in a high volume call center environment. Hours: 40 hours a week, shifts will vary, must be available to work evenings, weekends, and some holidays. Overtime may be required. Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures.Essential Job Functions:● Operates computerized systems to record data, make corrections or complete required follow up.● Activates new accounts● Upgrades, downgrades, transfer and reconnects service. Answers basic billing questions (such as non-pays) and will process payments.● Responds to customer inquiries of a technical or complex nature which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.● Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company's products. Requires advanced technical knowledge of the company's products and services. May assess needs and suggest/promote alternative products or services.● Sell our services and features to meet defined sales objectives/goals.● Applies company technical support policies and procedures to resolve routine issues.● Perform other duties as requested.Job Requirements:● Knowledge of all functions and related tasks in the area of customer service.● Network experience in a centralized repair/troubleshooting/testing environment, or in a dispatch environment that included answering telephones, logging events, providing technical support and repair coordination.● Ability to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information● Ability to work independently to resolve customer inquiries, problems, or complaints.● Ability to adapt communication styles and interact well with a large and diverse group of employees and customers in order to complete tasks.● Previous experience working with multiple software applications required.Preferred Qualifications:● Computer networking knowledge and terminology including knowledge of Microsoft and MAC Operating Systems at the end user level a plus.- Bilingual Preferred - English/ Spanish*Education and Experience:High School Diploma/ Recognized Equivalent or minimum five (5) years of directly related experience required CBTWC 04/17/13FCC Unit_TWC: 1221Controlling Establishment ID: 00506 - Austin RutlandMore on TWC:Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
Business Insights Consultant Job
Details: Field Sales Consultants support key internal partners (Field Sales team) by proactively seeking and delivering insights to drive profitable growth for Client and ADS Retail. They do this through a disciplined data driven approach and a thorough understanding of retail, marketing, credit profitability and the interaction of customers, retailers and card issuers.Responsibilities* Key participant in the client interaction planning process, bringing perspective around the segmentation, tracking and evaluation of field lead initiatives. Is able to discern and articulate the linkage between planned initiatives, portfolio trends and the forecast/budget. Delivers articulate, persuasive and actionable conclusions and recommendations via the analysis of marketing campaigns.* Proactively seeks outs, identifies and analyzes data trends and performance patterns over time to make strategic recommendations to assigned clients and key internal partners.* Active participant in the strategic account management process for all assigned clients. Proactively brings opportunities to the process based on portfolio trends, is engaged in client discussions, and assists with the identification of objectives and success metrics.* Drives the initial point of view for the annual and long term volume budgeting process for field lead activities, along with clear guidance as to the portfolio trends that are driving the recommendation.* Provides pro forma expectations and recommendations for the execution and evaluation of key client initiatives.QualificationsEducation Requirements:* Bachelor Degree: Marketing/Finance preferredWork Experience:* 3-5 years experience as an analyst delivering insights to broad business group* Ideally has experience working with marketing or financial dataOther Skills, Knowledge or Abilities:* Independent, Proactive, Curious* Data Driven* Strong understanding of Retail Business Model* Strong understanding of Credit Business Model* Understanding of CRM Strategies* Excellent verbal and written communication, comfortable interacting with all levels of management* Ability to articulate a point of view and negotiate* Ability to influence key internal stakeholders* Strong Collaborator* Proficient in MS Office* Able to effectively translate data analysis into everyday English* Positive attitude, able to manage conflict and change effectively* Able to independently initiate and lead key projects* Great attention to detail and adherence to quality standardsCompensation and BenefitsAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Conditions of EmploymentAll job offers are contingent upon succesful completion of credit and background checks.About Our TeamLet's face it; it's a brand loyal world we're living in, which is why Alliance Data Retail Services offers integrated private label and co-brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for America's most recognized retailers, helping them sell more and improve customer loyalty.About UsAlliance Data® (NYSE: ADS) and its combined businesses is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today’s most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon®, a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne®, which owns and operates the AIR MILES® Reward Program, Canada’s premier coalition loyalty program. For more information about the company, visit our web site, www.alliancedata.com, or follow us on Twitter via @AllianceData.
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