Kitchen Designer/Sales
Details: KITCHEN DESIGNER/ SALES ASSOCIATE A medium sized family owned business that sells running line and close out home improvement products is looking for aHome Improvement Retail Sales Associate. Products Include: Kitchens Baths Flooring Hot tubs Decking Game Room Tiles Close-outs that change several times a week MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES FOR THE HOME IMPROVEMENT SALES ASSOCIATE Ensure Excellent Service for Special Orders and Installed Sales Ensure customers are satisfied Exceed sales goals annd provide quality customer service Ensure Excellent Customer Service for Product Sales Ensure that customers are acknowledged, customer project needs are met, and concerns are resolved quickly Ensure that store is properly stocked to meet customer demand Ensure store events are appropriately scheduled and communicated Maintain departmen Follow procedures for opening and closing sales areas Planning Develop and communicate store standards to associates Develop strategy and objectives and ensure that they are met This position pays an hourly rate plus commission and employees also receive benefits and a 401K
APPS SYSTEMS ENGINEER 5
Details: Job Description: Acts as a lead in providing application design guidance and consultation, utilizing a thorough understanding of applicable technology, tools and existing designs. Analyzes highly complex business requirements, designs and writes technical specifications to design or redesign complex computer platforms and applications. Provides coding direction to less experienced staff or develops highly complex original code. Acts as an expert technical resource for modeling, simulation and analysis efforts. Verifies program logic by overseeing the preparation of test data, testing and debugging of programs. Oversees overall systems testing and the migration of platforms and applications to production. Develops new documentation, departmental technical procedures and user guides. Leads projects, allocates and manages resources and manages the work of less experienced staff. Assures quality, security and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan Qualifications:Developer with 7+ years application development and implementation experience providing rich and thin client customer facing Microsoft technologies based solutions. Experience in MS SQL Database, including data models, stored procedures, and SSIS packages. Use and software manipulation of XML data and XML metadata. Object oriented design methods, patterns, UML, Use Cases. Candidate should be able to work independently on multiple projects with aggressive deadlines. Candidate will spend time in production support of the existing application. Required technical skills - Visual Studio 2008, C#.NET 3.0/3.5, ASP.NET 3.0/3.5, ASP.NET AJAX, LINQ, Windows Presentation Foundation (WPF), Windows Communication Foundation (WCF). Preferred Skills: ADO.NET Entity Framework, JavaScript/jQuery, Visual Studio Team Foundation System (TFS) 2008, ASP.NET, MVC.
Electronic Test Technician II
Details: Electronic Test Technician II - Your IT skills are needed just about anywhere. But is it where you want to go? Imagine working for one of the nation's most respected companies. Making a strategic contribution. Receiving the rewards and recognition you deserve. Whether you are pursuing a contract or permanent placement, Manpower knows how and where to get you where you want to go. You're motivated. Driven. You get things done. You're passionate about technology and are up for a challenge. If this describes you, learn more about this rewarding opportunity. Elect - You'll have the opportunity to: Performs electrical product testing in a manufacturing settingPerforms product and system repair and preventive maintenance as requiredPerforms verification checks on electronic instrumentsWrites procedures for test and inspection, Investigates and analyzes part failure, Follows established safety procedures Are you interested?The ideal candidate will possess:AA degree required in electronics or the equivalentTwo years directly related work experience Ability to work 3:00 pm to 1:30 am Monday thru ThursdayMeet background requirements You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. If this is what you see for yourself, you need to talk to Manpower. At least two years of experience. AA degree in electronics or equivalent. Manpower is an Equal Opportunity Employer (EOE/AA)
Senior Vice President Sales & Marketing
Details: Position OverviewThe Senior Vice President, Sales & Marketing will be responsible for meeting Aspire America’s total revenue targets and the overall management of sales, marketing and product development/partnership marketing for white labeled Enhancement Services (concierge, benefits development, airport lounge, travel/medical assistance and experiences). The position will have responsibility for; exceeding overall business revenue targets new business (client) account development management and growth of current accounts management of the Sales Team development & execution of the sales strategy and tactical sales planAspire requires a proven senior sales & marketing executive with established networks in the financial services, travel and loyalty marketing industries who can develop the market strategy and tactics needed to grow the revenue base & win new clients. This role entails driving and managing the sales & marketing team, oversight of strategic account management, delivering formal sales presentations, leading proposal efforts, attending and/or exhibiting at tradeshows, as well as consulting one-on-one with interested parties. The role requires a thorough understanding of B2B2C marketing and deep experience in enterprise, consultative sales.The SVP Sales & Marketing will also manage, coach, develop and grow the Aspire sales & marketing team and work to cultivate and recruit new talent to the company. This position provides the sales team with oversight of marketing, lead generation, pipeline management, opportunity prospecting, opportunity qualification, proposal development, sales presentations, contract negotiation, and closing new client contracts for VIPdesk programs and other new products and services as launched. It also entails responsibility for sales team reporting and administrative responsibilities. The primary responsibilities for this position include direct selling, coaching current sales and client services team members, sales reporting and administration, talent development, as well as cultivating relationships with industry influencers that will ultimately drive Aspire brand recognition and sales & marketing. This executive team member will actively lead the sales & marketing team and execute the Aspire sales strategy that will deliver or exceed the established new revenue targets.Key Responsabilties Accountable for the achievement of revenue & gross profit targets Accountable for the management of all sales channels assigned to sales team Prepare & execute monthly, quarterly and annual sales objectives/plans that support the sales & marketing strategy for the company Drive B2B marketing campaigns and pipeline development across the following industries: Financial Services, Hospitality/Hotel, Travel, Automotive, Insurance Conduct weekly sales meeting, includes running weekly sales report, reviewing dashboard results and appropriate follow-up; prepare monthly pipeline review Lead sales processes; create sales pipelines, requests for proposals, tradeshows, presentations, meetings etc. Support and drive sales with key Aspire channel partners or resellers In line with the cross border incentive guideline, develop a prospect referral process to facilitate new business referrals from the regions to the US market and across the Intl.SOS entities in the US Manage complex contract negotiations and work with Legal and Finance teams as required Manage the annual sales & marketing budget Ensure client programs are performing to defined goals in terms of utilization, customer satisfaction and revenue Oversee product development and partnership marketing, achieving goals of products released and commissions revenueRequired Skills and KnowledgeTeam Management Ensure individual sales & account extension targets are set for all sales and client management roles annually. Set partnership development targets annually Ensure that all team members meet or exceed individual sales targets and all activity standards for lead generation, appointments, presentations, proposals and closes Ensure timely quarterly performance reviews for each sales team member with their respective direct report Proactively manage and exit underperforming team members In conjunction with the CEO, create annual sales compensation plans; including for VP Client Services, VP Business Development and VP Product and Partnerships Team building and team member development initiativesClient Management Drive key account relationships and long term profitability of all nominated US accounts Design, develop and deploy a comprehensive strategic sales plan by account for marquee and other targeted accounts; identify deal opportunities within each account. Become the senior-most “business owner" of all non-global strategic accounts Implement MSAs where applicable, be accountable for the P&L, manage implementation & review profitability of Work Orders. Ensure completion of strategic account plan; strong liaison with Service Delivery and Client Services teams to achieve a coordinated sales effort Drive relationship building at all levels of non-global strategic accounts, including with all relevant departments (Product, Marketing, Loyalty, Insurance, Rewards, etc.)
Acquisition and Integration Project Manager
Details: Assist with the management of highly visibility complex integration/migration projects and other critical/strategic company projects by closely partnering with numerous stakeholders at various level of the company. This individual will be a core member of the IMO/PMO and play a key role in ensuring successful, timely and within budget integration/migration or implementation of assigned projects. This position will be responsible for the maintenance of all project documentation, reporting and project communications. • Maintain all project documentation including at a minimum, Executive Reporting, Team Status Reporting, Milestone/Deliverables Reporting, Decisions, Issues and Risks Tracking and Costs/Synergy Tacking • Own the project management meeting schedule and deliverables along with the project communication plan • Develop project management practices, documents, processes, tools to be leveraged for future projects • Other duties/projects as required based upon the situational requirements and needs of the business • Travel maybe required Knowledge, Skills, and Abilities (including Core Competencies) • Strong organizational, analytical, problem solving and project management skills • Strong communication skills, both written and oral by delivering relevant project information • High energy and the ability to work independently in an unstructured environment meeting project deadlines • Ability to effectively influence, interact and collaborate will all members and levels of the project team including senior level management • Ability to drive and manage multiple projects/tasks simultaneously in a continuously changing environment with competing demands • Ability to maintain confidentially of sensitive information • Excellent working knowledge of MS Excel, Word and PowerPoint Education and Experience Bachelor degree required in Business or Technology. Advanced degree or MBA preferred. 5 to 7 year of Relevant Work Experience. Project Management experience preferred
Greeter
Details: Responsible for greeting and seating guests. Coordinates seating to balance workload among Servers. Oversees dining room maintenance. Monitors service to ensure guest satisfaction Supervises Servers and Service assistants in the absence of manager Controls Reservation Book, accepts reservations and enters them accurately into the record Maintains guest history files, uses information to enhance repeat guests experience Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability Inspects menus to ensure cleanliness and acceptability Greets guests in a polite professional manner Determines guest needs, verifies table availability, assigns appropriate table for seating Guides guest to appropriate table Assists guest with seating, and presents menu Ensures removal of unnecessary place settings at occupied tables Notifies server of guest seating, and communicates any special needs or requests Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate employee Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks Other duties as assigned Maintain there work place organized and Host stand organized at all times Promotes and applies teamwork skill at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to all guests, management and fellow employees Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards
Full Time Lead Customer Service Rep / Teller in Indianpolis, IN
Details: GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions,addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refercustomers to the appropriate business partner for products and services uncovered duringbusiness interactions and/or conversations. Function in a capacity that performs the mostcomplex duties of a CSR, exercising considerable independent judgment.ESSENTIAL DUTIES & RESPONSIBILITIES:* Customer Service:o Promote good customer relations by consistently providing premier customer satisfaction with afriendly demeanor, can-do attitude, and willingness to help at all times.o Have a developed rapport with the customer base, greet by/use name, have knowledge ofaccount ownership, be responsive and timely with correspondence and problem resolution, anddisplay a caring attitude.o Act with confidence by answering or finding the answers to customer questions and findingsolutions to customer issues.o Maintain a position of trust and responsibility by keeping all customer business confidential.o Follow the Bancorp Code of Business Conduct and Ethics and other related policies,maintaining ethical behavior at all times.* Bank Operations/Transactions:o Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain theefficient operation of the office. Where appropriate/necessary, daily responsibilities may includethe following;* Individual Authorities:- Open and close duties.* Security Role:- Cash withdrawal and check signing approvals.- Approval of ace transactions.- Night deposits.- Statement of condition (SOC).- Dual Key Process.o Maintain personally a balancing record that is in line with policy and have the ability to findand correct outages and to enlist help as needed for more difficult errors.o Maintain knowledge of the bank policies and financial center procedures, and take responsibilityto keep up to date on any changes.o Handle consumer and business customer problems with professionalism, directing more complexissues seamlessly to the Customer Services Manager, or other management as necessary.o Demonstrate sound judgment in decision making, abiding appropriately to established guidelinesand procedures.o Perform in the role of training and development personnel for new CSR#s and /or existingCSR#s as needed; help to identify any other CSR#s who are capable of training new staffmembers.o As Lead, monitor the operation behind the CSR line; delegate work and take issues toCustomer Services Manager as needed.o As Lead, act as office resource personnel for CSR activity, answering questions and findingsolutions to customer issues and financial center procedures; assist management in keepingCSR#s up-to-date as requested.* Referrals:o Consistently meet or exceed sales referrals as set by management.o Continuously increase knowledge and skills through self-motivation, formal education, seminarsand in-house training.o Maintain a well-developed working knowledge of the complete line of products and servicesoffered, taking responsibility to keep up to date and request assistance for further developmentneeds.o Initiate conversations to uncover customer needs and be capable of effectively referringcustomers to business partners for the selling and cross-selling bank products and services tocustomers, so that personal and Bank goals are consistently met and/or exceeded.SUPERVISORY RESPONSIBILITIES: None.
Cafeteria Attendant
Details: BASIC PURPOSE: Position is Part Time. Provide hotel associates with satisfactory meal products and service in an environment that is pleasant and relaxing.1. Set up the cafeteria for service:-Stock all self-service areas with proper equipment and food items.-Maintain proper standards of sanitation and physical appearance of cafeteria at all times.-Obtain food supplies from Food Storeroom.-Obtain food from appropriate Kitchen personnel.-Obtain needed paper supplies from Controllable Storeroom.-Obtain par stock of china, glassware, and flatware for food service.2. Serve hotel associates during meal breaks using proper portions and proper sized utensils as specified in Use Records.3. Maintain standards of food sanitation and food quality and hold taste panels, as appropriate to verify quality.4. Break down the cafeteria returning all unused items to their appropriate places and store food and perishables according to procedures to avoid spoiling and loss.
Part Time Customer Service Rep / Teller in Monroe, OH
Details: GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions,addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refercustomers to the appropriate business partner for products and services uncovered duringbusiness interactions and/or conversations.ESSENTIAL DUTIES & RESPONSIBILITIES:Customer ServiceA. Promote good customer relations by consistently providing premier customer satisfaction witha friendly demeanor, can-do attitude, and willingness to help at all times.B. Have a developed rapport with the customer base, greet by/use name, have knowledge ofaccount ownership, be responsive and timely with correspondence and problem resolution, anddisplay a caring attitude.C. Act with confidence by answering or finding the answers to customer questions and findingsolutions to customer issues.D. Maintain a position of trust and responsibility by keeping all customer business confidential.E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies,maintaining ethical behavior at all times.Bank Operations/TransactionsA. Perform daily office responsibilities, working with the Customer Services Manager, to maintainthe efficient operation of the office.B. Maintain personally a balancing record that is in line with policy and have the ability to findand correct outages and to enlist help as needed for more difficult errors.C. Maintain knowledge of the bank policies and financial center procedures, and takeresponsibility to keep up to date on any changes.D. Handle consumer and business customer problems with professionalism, directing morecomplex issues seamlessly to the Customer Services Manager, or other management asnecessary.E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelinesand procedures.ReferralsA. Consistently meet or exceed sales referrals as set by management.B. Continuously increase knowledge and skills through self-motivation, formal education, seminarsand in-house training.C. Maintain a well-developed working knowledge of the complete line of products and servicesoffered, taking responsibility to keep up to date and request assistance for further developmentneeds.D. Initiate conversations to uncover customer needs and be capable of effectively referringcustomers to business partners for the selling and cross-selling bank products and services tocustomers, so that personal and Bank goals are consistently met and/or exceeded.SUPERVISORY RESPONSIBILITIES: N/A
Conference Concierge
Details: This is a temporary position available until 10/1/2013.Assist Conference/Catering Managers in providing exceptional service the Loews Style during the coordination and servicing of group and social business. Liaison between conference and social guests to handle specific requests and ensure guest satisfaction. Communicates changes in programs to appropriate hotel operating departments. Educate client to meeting room capabilities by demonstrating operation of Keys, Lighting Panel, Background Music, Screen, LINC LINE and Temperature Control. Review meeting room sets, turns, refreshes, with client and communicate updates to Conference or Catering Manager, Set-Up team and Banquets teams. Advise client on current status of events and functions, including items pending and action items. Coordinate changes necessary. Walk meeting rooms daily ensuring rooms set 1 hour prior to function/meeting per BEO. Ensure entrance to meeting room and public space areas are in good order. Ensure reader boards are correct and sandbags/doorstops are available to open door if needed. Review re-keyed rooms and access times for Banquets and Conference Set up. Contact appropriate department for assistance if needed. Deliver meeting planner “tool box" to client office. Input any deficiencies into HotSos/Espresso. Maintain the accuracy of the BEO Book (guarantees, replacing revised/original BEO’s, F&B BEO’s placed in correct section, etc.) Weekly maintenance (Engineering) reports/walkthroughs. Be aware of Exhibitor Load In/Out. Review Resume in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager’s assistance. Manage the Banquet Floor; continually check in with Meeting Planners to assess needs/requirements. Be aware of any challenges or difficult situations such as tight turns, rooms oversold, departures, remote check-in and outdoor events. Meet daily with Conference Set Up/attend BEO meeting regarding next days events and room sets. Attend Pre-conference Meetings as needed. Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems. Update group function information in hotel’s guest information system. Produce meeting room “door cards. Coordinate package delivery for groups clients, coordinating with the Business Center and Receiving Departments. Notifies appropriate department promptly and fully of all problems and/or unusual matters of significance. Maintains communications with clients and appropriate hotel departments via LINC Line and radio. Maintains cleanliness and excellent condition of equipment and work area. Executes emergency procedures in accordance with hotel standards. Maintains a polite, friendly and professional demeanor with all guests, management and fellow employees. WOW the client with practice of Loews Hotels Star Service standards. Be creative to exceed client’s expectations in delivery of service and amenities. Build positive relationships with client once onsite. Complies with required safety regulations and procedures. Complies with hotel standards and policies. Complies with hotel uniform and grooming standards. Other duties as assigned
Regional Proactive Private Client Specialist - NYC Rockefeller Center
Details: Fidelity Investments is committed to delivering the best customer experience in the financial services industry. We help millions of people save and invest through personal investment accounts and workplace savings plans. Our associates build long-term relationships with our customers, helping them navigate our full range of investor products and services, including one-on-one investment guidance, wealth management, retirement planning, income strategies, and college planning services, as well as integrated employee benefits solutions We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representatives offer guidance and personalized investment solutions to our customers in a face-to-face setting, and help extend the reach of Fidelity's brand. It is our priority to deliver customized and effective service, and successfully anticipate clients’ emerging needs. At Fidelity, you’ll have the support of a well-rounded team of professionals, with full access to some of the best resources and tools in the industry. While you build relationships here, you’ll also be building your career. The Regional Proactive Private Client Specialist works with customers who are assigned to a designated Account Executive, and are classified as Central Book clients. This role provides proactive sales support to the Account Executive by conducting outbound follow up to Central Book clients. Call types to include: annual review invitations, service review/service checklist offers, as well as follow-up to National and market level engagement strategies. Client Practice Management Assists the S/AE in implementing a structured client contact strategy and promotes annual guidance reviews. Implements structured client contact strategy such as local market development through strategic targeted mailings in partnership with the EP.Sets up targeted appointments to address client needs related to products and services. Call Management, Service and Operations Manages client needs regarding service, trading, problem resolution and processing issues. Working Relationships Works primarily with more complex White Golve Service (WGS) clients (1 mil+ in assets at Fidelity) and Premium Clients (250+ in retail assets with Fidelity Investments), developing an in depth understanding of client needs from a service perspective.Autonomy Works closely with the S/AE to conduct outbound calls and individualized email correspondence (nGenera/Moxie) as wel as eFit; set appointments and minimal supervision.Impact and Decision Making Works with the S/AE and Executive Service Clients; knows policies are different for this class of client and ensures the response to the customer situation is consistenct with policies; failure to apply policies correctly on these HNW clients could result in negative legal, compliance or client experience.Analysis and Problem Solving Reviews central book client activities such as; investing trends, number of appointments set up with clients, seminar attendence and client profiles. Identifies opportunities that support and enhance current Business and Development initiatives. Provides data and recommendations that assist decision making.
Private Client Specialist - Shrewsbury, MA
Details: Fidelity Investments is committed to delivering the best customer experience in the financial services industry. We help millions of people save and invest through personal investment accounts and workplace savings plans. Our associates build long-term relationships with our customers, helping them navigate our full range of investor products and services, including one-on-one investment guidance, wealth management, retirement planning, income strategies, and college planning services, as well as integrated employee benefits solutions We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representatives offer guidance and personalized investment solutions to our customers in a face-to-face setting, and help extend the reach of Fidelity's brand. It is our priority to deliver customized and effective service, and successfully anticipate clients’ emerging needs. At Fidelity, you’ll have the support of a well-rounded team of professionals, with full access to some of the best resources and tools in the industry. While you build relationships here, you’ll also be building your career. The Private Client Specialist works with customers who are assigned to a designated Private Client Group Senior Account Executive or Premium Account Executive. This role should support the (Senior) Account Executive to increase sales while providing customer service and operational support. This includes, but is not limited to, handling inbound and outbound calls generated by a book of clients. The PCS acts as a conduit between the Account Executive and the client and works exclusively with Private Client Group (PCG) clients (1mil+ in assets at Fidelity) and Premium clients (250+ in retail assets with Fidelity Investments). Client Practice Management Partners with S(AE) in implementing a structured client contact strategy and promotes annual guidance reviews. Implements structured client contact strategy such as local market development through strategic targeted mailings in partnership with the AE. Manages inbound calls and emails generated by a book of clients and takes responsibility for proactive outreach to clients. Conducts basic guidance preparation discussions with clients that support the overall strategies developed for the client by the Account Executive. Sets up targeted appointments to address client needs related to products and services. Responsible for basic sales interactions including customer facing conversations to help advance the sales cycle. Prepares reports and information for client meetings including prospect and referral letters in accordance with compliance requirements. Delivers content – research for Monday team meetings. Business Development Conducts basic prospecting and/or sales communication with clients in the S (AE)’s book and potential new business at the discretion of the S (AE). Identifies opportunities and generates lead referrals to S(AE)’s for guidance, asset consolidation and/or HNW product development and other more sophisticated product offerings. Develops more segmented marketing initiatives with the S(AE) to target client base or potential client base and develops tracking metrics. Helps with pre and post guidance appointments; makes outbound calls to understand what the client wants to talk about and follows up on post appointments to schedule the next meeting. Follows up on seminar activities; sets up next appointments with seminar attendees. May provide sales guidance and investment planning support. Call Management, Service and Operations Manages client needs regarding service, trading, problem resolution and processing issues. Manages and responds to inbound client inquiries in partnership with centralized PCG phones. Serves as quality control point to ensure that all calls, paperwork, policy and procedures for customer requests have been adhered to in accordance with compliance requirements. Coordinates call management for complex service issues with PCG for the S (AE).
Private Client Specialist - Framingham, MA
Details: Fidelity Investments is committed to delivering the best customer experience in the financial services industry. We help millions of people save and invest through personal investment accounts and workplace savings plans. Our associates build long-term relationships with our customers, helping them navigate our full range of investor products and services, including one-on-one investment guidance, wealth management, retirement planning, income strategies, and college planning services, as well as integrated employee benefits solutions We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representatives offer guidance and personalized investment solutions to our customers in a face-to-face setting, and help extend the reach of Fidelity's brand. It is our priority to deliver customized and effective service, and successfully anticipate clients’ emerging needs. At Fidelity, you’ll have the support of a well-rounded team of professionals, with full access to some of the best resources and tools in the industry. While you build relationships here, you’ll also be building your career. Position Description The Private Client Specialist (PCS) works with customers who are assigned to a designated Private Access Account Executive. These clients have at least $1 million in assets with Fidelity. The role of the Private Client Specialist (PCS) is to provide customer service and operational support to the Private Access Account Executive. You will act as a sales assistant to the Account Executive. You will help to manage all inbound calls generated by a book of clients as well as operational and transactional processing, while acting as a conduit between the Account Executive and the client to resolve service/trading/sales issues. Primary Responsibilities Call Management, Service and Operations - 50% Handle inbound customer inquiries of all types (trading, service, sales) Ownership of clients needs regarding service, trading and problem resolution and processing issues Serve as quality control point to ensure that all calls, paperwork, policy and procedures for customer requests have been adhered to in accordance with compliance requirementsAdministration - Book / Client Management - 25% Assist Account Executive in implementing a structured client contact strategy and promote annual guidance reviews Schedule appointments and prepare pre and post appointment literature Facilitate increased contact between the Account Executive and those clients that have routinely used the central phone Relationship Managers in the pastTrading - 15% Place all trades / transactions as instructed by clients in a timely fashion and offer client confirmation for trades placedBusiness Development - 10% Basic sales interactions / conversations to help advance the sales cycle Maintain the Guidance Interaction Reports, Retirement Income Plans, Portfolio Investment Reviews and Estate Plans as gathered and provided by the Account Executive Prepare reports and information for client meetings including prospect and referral letters in accordance with compliance requirements Assist in basic prospecting and/or sales communication with clients in the Account Executive's book at the discretion of the Account Executive
Regional Proactive Private Client Specialist - Framingham, MA
Details: Fidelity Investments is committed to delivering the best customer experience in the financial services industry. We help millions of people save and invest through personal investment accounts and workplace savings plans. Our associates build long-term relationships with our customers, helping them navigate our full range of investor products and services, including one-on-one investment guidance, wealth management, retirement planning, income strategies, and college planning services, as well as integrated employee benefits solutions We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representatives offer guidance and personalized investment solutions to our customers in a face-to-face setting, and help extend the reach of Fidelity's brand. It is our priority to deliver customized and effective service, and successfully anticipate clients’ emerging needs. At Fidelity, you’ll have the support of a well-rounded team of professionals, with full access to some of the best resources and tools in the industry. While you build relationships here, you’ll also be building your career. The Regional Proactive Private Client Specialist works with customers who are assigned to a designated Account Executive, and are classified as Central Book clients. This role provides proactive sales support to the Account Executive by conducting outbound follow up to Central Book clients. Call types to include: annual review invitations, service review/service checklist offers, as well as follow-up to National and market level engagement strategies. Client Practice Management Assists the S/AE in implementing a structured client contact strategy and promotes annual guidance reviews. Implements structured client contact strategy such as local market development through strategic targeted mailings in partnership with the EP.Sets up targeted appointments to address client needs related to products and services. Call Management, Service and Operations Manages client needs regarding service, trading, problem resolution and processing issues. Working Relationships Works primarily with more complex White Golve Service (WGS) clients (1 mil+ in assets at Fidelity) and Premium Clients (250+ in retail assets with Fidelity Investments), developing an in depth understanding of client needs from a service perspective.Autonomy Works closely with the S/AE to conduct outbound calls and individualized email correspondence (nGenera/Moxie) as wel as eFit; set appointments and minimal supervision.Impact and Decision Making Works with the S/AE and Executive Service Clients; knows policies are different for this class of client and ensures the response to the customer situation is consistenct with policies; failure to apply policies correctly on these HNW clients could result in negative legal, compliance or client experience.Analysis and Problem Solving Reviews central book client activities such as; investing trends, number of appointments set up with clients, seminar attendence and client profiles. Identifies opportunities that support and enhance current Business and Development initiatives. Provides data and recommendations that assist decision making.
Customer Service Call Center Agents
Details: We are currently looking for a First Party Call Center Agents for our East Hartford, CT office. This position is with RMS, a proud member of the iQor team of companies. The key responsibilities for this position are as follows: Handle inbound customer care calls and obtain payment of past due invoices Gather data and document proper systems per customer requirements Responsible for basic customer and team communication via e-mail, memos and voicemail Any other duties as assignedWe offer: Top Pay Huge Bonus Potential Employee Referral Incentives Paid Training Great Benefits Login to www.iqor.com and Apply Now!! iQor is an AA/EEO employer. M/F/D/V
Clerk
Details: Performs routine clerical, secretarial, and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to callers for designated mental health staff and units. Ability to work in a correctional setting.
Cable TV Field Collector - Disconnect Technicians
Details: Field Collector / Disconnect Technician Needed!National company is currently seeking self-motivated individuals for the full-time position of Field Collector/ Disconnect Technicians. Techs are responsible for: Collecting payments and/or cable equipment from delinquent cable TV subscribers by driving to subscribers home and making contact with customers. If payment is not secured, tech isresponsible for disconnection of services. Complete work orders legibly and as required. Collect and remit monies as prescribed by Project Manager.
Part Time Customer Service Rep / Teller in Sharonville, OH
Details: GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions,addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refercustomers to the appropriate business partner for products and services uncovered duringbusiness interactions and/or conversations.ESSENTIAL DUTIES & RESPONSIBILITIES:Customer ServiceA. Promote good customer relations by consistently providing premier customer satisfaction witha friendly demeanor, can-do attitude, and willingness to help at all times.B. Have a developed rapport with the customer base, greet by/use name, have knowledge ofaccount ownership, be responsive and timely with correspondence and problem resolution, anddisplay a caring attitude.C. Act with confidence by answering or finding the answers to customer questions and findingsolutions to customer issues.D. Maintain a position of trust and responsibility by keeping all customer business confidential.E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies,maintaining ethical behavior at all times.Bank Operations/TransactionsA. Perform daily office responsibilities, working with the Customer Services Manager, to maintainthe efficient operation of the office.B. Maintain personally a balancing record that is in line with policy and have the ability to findand correct outages and to enlist help as needed for more difficult errors.C. Maintain knowledge of the bank policies and financial center procedures, and takeresponsibility to keep up to date on any changes.D. Handle consumer and business customer problems with professionalism, directing morecomplex issues seamlessly to the Customer Services Manager, or other management asnecessary.E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelinesand procedures.ReferralsA. Consistently meet or exceed sales referrals as set by management.B. Continuously increase knowledge and skills through self-motivation, formal education, seminarsand in-house training.C. Maintain a well-developed working knowledge of the complete line of products and servicesoffered, taking responsibility to keep up to date and request assistance for further developmentneeds.D. Initiate conversations to uncover customer needs and be capable of effectively referringcustomers to business partners for the selling and cross-selling bank products and services tocustomers, so that personal and Bank goals are consistently met and/or exceeded.SUPERVISORY RESPONSIBILITIES: N/A
Room Attendant
Details: Room Attendants are responsible for cleaning and sanitizing all assigned rooms and bathrooms to hotel standards. Cleans and sanitizes all assigned rooms and bathrooms Cleans guest room windows and balcony to hotel standards Replaces all amenities and linens according to hotel standards Keeps cart and linen closets clean and orderly Reports irregularities such as hot-plates, pets, or suspicious looking people on the guest floors Notifies supervisor of discrepancies such as vacant rooms, etc. Turns in lost and found items as per department standard Uses equipment and supplies in an appropriate and professional manner Replaces light bulbs according to hotel standards Completes special cleaning projects Follows the designated sequence of room assignments Reports items of great value left unsecured in hallways and guest rooms. Performs additional duties and responsibilities as assigned
Specialist Production Services
Details: Responsible for continuous improvement of quality validation for member’s correspondence, including but not limited to: Operational Letters, ID cards, EOBs, COBs and Welcome Kits for all members. Establish a positive working relationship with internal and external customers by providing accurate, reliable and timely file submissions and error resolution. This is accomplished through Quality Validation – review pdf images of Med D beneficiary documents for correct template and content so letters can print and mail to members. 1.Act as individual contributor and team player for any Quality Validation (QV) initiatives. 2.Identify and assist staff to ensure all work is performed within SLA. 3.Facilitate updates to the letter and enrollment grids to manage daily activities. 4.Complete and maintain tracking report of all correspondence for record-keeping. 5.Prepare files to be reviewed and ensure work is complete in a timely manner. 6.Monitoring, analyzing and communicating within the organization of identifying deficiencies of letters. Qualifications 1.Leadership skills. 2.Ability to prioritize and manage time effectively. 3.Software proficiency covering a variety of applications with emphasis in Excel, PowerPoint, Word, Outlook, and Access. 4.Ability to seek new ideas, and/or approaches to problems. 5.Ability to work weekends and holidays when needed. 6.Excellent communication skills, both written and verbal. Education BA or BS highly preferred Experience Medicare Part D Experience - preferred. 3+ years of applicable experience. 1-2 Years in Lead/Supervisory Role. Microsoft Excel proficiency Microsoft Access experience
