Collector
Details: Category: Accounting/Auditing,Administrative and Support Services,Construction, Mining and Trades,Customer Service and Call Center,Installation, Maintenance, and Repair,Elevator ThyssenKrupp Elevator (TKE), a subsidiary of international conglomerate ThyssenKrupp AG, is an industry leader in the manufacturing, installation and service of elevators, escalators & moving sidewalks. The TKE Americas business unit employs over 12,000 people with annual revenue in excess of $2 billion dollars. ThyssenKrupp Elevator Americas is currently seeking an experienced Collector to join our world class team in Salt Lake City, UT. Job Purpose: Under the supervision of the Department Manager, this position is responsible for maximizing the amount of revenue return and minimizing the time period in which it is collected. Duties include customer service, general clerical, reporting, and all aspects of collections. Essential Duties and Responsibilities Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts Provide thorough, efficient, and accurate account updates on computer files for each call made or received Knowledge of effective skip tracing techniques to locate debtor contact information Counsel delinquent account debtors to assist in finding funds to meet debt obligations Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry Knowledge, understanding, and compliance with ThyssenKrupp Elevator policies and procedures Provide feedback to management concerning possible problems or areas of improvement Make recommendations to implement improved processes Perform other duties as assigned by management
Sales Representative - Service & Repair
Details: Category: Sales,Construction, Mining and Trades,Installation, Maintenance, and Repair,Elevator ThyssenKrupp Elevator (TKE), a subsidiary of international conglomerate ThyssenKrupp AG, is an industry leader in the manufacturing, installation and service of elevators, escalators & moving sidewalks. The TKE Americas business unit employs over 12,000 people with annual revenue in excess of $2 billion dollars. ThyssenKrupp Elevator Corporation is currently seeking a Service & Repair Sales Representative to join our world class team in Midland, TX Job Summary: This position is responsible for the profitable sale of service and repair contracts on a full line of vertical transportation equipment (elevators/escalators) manufactured by ThyssenKrupp Elevator and its competitors. Essential Duties and Responsibilities: Establish contact with prospects and qualify potential buyers of service and repair contracts by scheduling sales calls, following up on leads and utilizing outlined marketing strategies Determine customer needs and develop a sales strategy to gain customer understanding of company service and repair offerings Close sufficient sales to exceed sales plan objectives Familiarity with reading blueprints preferred Develop a positive ongoing relationship with customers and general contractors Ability to build new business associations / relationships and grow the TKE elevator business Generate leads for service and repair or equipment upgrades/modernization 10% travel. May occassionally require overnight travel within territory or for training and regional meetings.
Assistant to Team Manager/Customer Service
Details: We are currently looking for an Assistant to the Team Manager to join our dynamic Customer Service Department. Corporation for International Business, a leader in ATA Carnets, customs guarantees, surety bonding and marine insurance, is expanding within our specialized niche. We are in need of additional customer service staff to be a part of our expansion. No previous knowledge of ATA Carnets is required. Our headquarters offices are located in downtown Barrington, IL, just 2 blocks from the Metra Train Station.The Assistant to the Team Manager will provide administrative, clerical and customer service support for the Team Manager and Claims Departments. This individual should be a detail-oriented self-started, have a pleasant telephone personality, be self-confident and highly organized, have a flexible schedule, be attentive to follow-up, work collaboratively on a team and able to multi-task, be eager to step in for absent team members and be able to travel locally to meet and greet customers. Insurance experience a plus. This position requires support after closing time to ensure all documents are processed for overnight delivery. It also requires a valid U.S. Drivers License and clean driving record. Compensation will be based on experience and ranges from $30,000 - $32,000 and includes medical/dental insurance and 401(k) plan. Bonuses are available and based on performance. The office is a short walk to the Barrington METRA station.You must be qualified to work full time for any employer in the U.S. to be considered for this position.
Customer Service and Sales Representative
Details: We are currently looking for a Customer Service and Sales Representative to join our dynamic Customer Service Department. Corporation for International Business, a leader in ATA Carnets, customs guarantees, surety bonding and marine insurance, is expanding within our specialized international niche. We are in need of additional customer service staff to be a part of our expansion. No previous knowledge of ATA Carnets is required. Our headquarters offices are located in downtown Barrington, IL, just 2 blocks from the Metra Train Station.A Customer Service and Sales Representative will have strong initiative for developing customer relationships, manage existing accounts through superior customer service and have excellent communication skills. This individual should be a detail-oriented self-starter, have a pleasant telephone personality, be self-confident and highly organized, have a flexible schedule, be attentive to follow-up, work collaboratively on a team and able to multi-task. He or she will also be able to travel locally to meet and greet customers and to attend industry and trade events. Insurance experience a plus. This position requires a flexible schedule in order to work after hours and be on call certain weekends. It also requires a valid U.S. Drivers License and clean driving record. Compensation will be based on experience and ranges from $32,000 - $35,000 and includes medical/dental insurance and 401(k) plan. Bonuses are available and based on performance. Additional commission income is available for licensed CSSRs. The office is a short walk to the Barrington METRA station.You must be qualified to work full time for any employer in the U.S. to be considered for this position.
Inside Sales New Customer Acquisition Rep
Details: If you are viewing this on a mobile device please click here or visit http://apps.mresource.mobi/dnb/ Dun & Bradstreet (D&B) is the world's leading provider of global business information, tools and insight. Our solutions help businesses of all sizes reduce credit risk, find profitable customers, and manage vendors efficiently. Our aspiration is to be the most trusted source of business insight so our customers can ‘Decide with Confidence’™. D&B offers exciting career opportunities and we are currently hiring a Inside Sales New Customer Acquisition Rep for our Short Hills, NJ location. The Inside Sales New Customer Acquisition Rep will be responsible for acquiring new customers (new logo) and on-boarding those customers during their initial tenure with D&B. Additionally, will cross-sell new solutions to specified existing customers through call campaigns and will maintain ownership of existing customers as needed. Annual target responsibility is approximately $500,000.
Helpdesk Coordinator
Details: Genesis10 is currently seeking a Helpdesk Coordinator with our client in the government industry in their Columbia, SC location. This is a 12 month + contract position.Job Description:The Helpdesk Coordinator will assist the Project Director and Project Manager by planning and developing helpdesk operationsThe Helpdesk Coordinator will manage the help desk staffThe Helpdesk Coordinator will manage the distribution of tickets within a commonly shared ticket queue, manage and maintain a knowledge repository of support methods, define a ticket support hierarchy, and respond to particularly complex tickets escalated to upper managementManage a staff of Helpdesk support personnel, some of whom are remotely based, to ensure that all tickets are responded to within a timely fashionDefine standards and metrics to monitor incoming ticket response time, adhering to and assisting in defining an internal service level agreement regarding staff supportDefining and implementing a tier-based ticket response system that prioritizes the attention of front-line staff according to ticket complexity, with defined standards of escalation to more senior support staffPerform analysis of overall ticket trending patterns to identify trends in compromised functionality, isolate root causes, and provide remedies to address operationsDesign a specification or specify key design elements of a knowledge repository, making available white papers, help files, and other technical resources in addition to a searchable index of previous tickets that help desk staff can utilize to support their user baseCompile and maintain metrics and reports regarding incoming tickets over discrete periods of time, ticket escalation and resolution rates, and other metrics as necessary to ensure satisfactory ticket operationsPresent, define, and escalate ticket trending information as well as “showstoppers” – system events that disrupt operations – to executive management in a timely fashion so response can be coordinated
Licensed Insurance Producer
Details: Duties included, but not limited to: Sales of personal lines insurance (leads provided), servicing of existing customers, generating leads for life sales producer. Salary plus bonus.
Hanover (Arundel Mills Circle) - Instore Retail Banker
Details: Retail Banker (In-Store) Demonstrate excellent communication skills, both written and verbal Demonstrate excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to detail Responsible for marketing and selling bank products and services to potential customers Evaluate existing customer's needs and cross sell additional products and services Demonstrate proficiency with regard to policies, procedures, products and services pertaining to teller and new account transactions Demonstrate enthusiasm about Woodforest bank products and services when talking to both customers and potential customers Participate in sales and marketing activities for the purpose of meeting branch sales goals and objectives Deliver outstanding customer service to achieve customer satisfaction, retention and increase sales Responsible for developing professional relationships with retail partners to maintain the Bank's professional reputation Process teller transactions, open new accounts and balance a cash drawer timely and accurately Practice branch security procedures and protect customer confidentiality and privacy Demonstrate skills that contribute to building a strong team and maintaining a professional work environment Demonstrate availability and flexibility in scheduling to ensure coverage All other duties as assigned
Customer Service/ Relations / Adv. - $15.00 per hour+bonuses
Details: CUSTOMER RELATIONS/ADVERTISING $15.00 per hourLocal Distributor for International manufacturer is now expanding & has openings in our Customer Relations/Advertising Department. No experience required.Company offers... Complete Training Incentive Packages Rapid Advancement Vacation Incentives Part Time & Full Time Available All applicants must be neat in appearance, hard working & ready to start immediately.APPLY ONLINE @Keywords: Customer Service, Marketing, Sales
Subway Store Manager
Details: POSITION TITLE: MANAGER REPORTS TO: MANAGEMENT/FRANCHISEE POSITION SUMMARY: The Manager performs and directs overall restaurant management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. Responsible for inventory and money control systems – may establish inventory schedules. Responsible for local marketing initiatives – may contact prospective customers to promote sales. Maintains business records. Exceptional customer service is a major component of this position.BENEFITS: Paid Vacation, Bonus.
Customer Support - CBRE
Details: Customer Service Support/DispatchAtlanta, GAJob Description:Creating and implementing processes.Creates and manages tickets to the vendor, provide support to Network Field Operations, reviews data base ticket issues, interfaces with various departments regarding created tickets.Responsibilities of job: • Candidate must possess an ability to manage multiple tasks, work in a team environment, and have a desire to work in a fast paced environment. • Opens, updates, and closes tickets as required to track progress of mobility cell site trouble resolution. • Assists and supports Field Operations as well as outside vendors. • Maintains documentation of daily operations. • Follows established policies and procedures. • Actively engages with others to understand issues and gather necessary information for ticket resolution. • Hours may vary depending on the needs of the business.
Level I Help Desk Technician (Contract-to-Hire) Weekdays
Details: JOB SUMMARY: As a Level I Help Desk Technician, you will provide end-user support and customer service on company supported computers, devices, applications and platforms. Problem identification, ticketing, and troubleshooting skills are required. The schedules are subject to change depending on the needs of the company.Ensures the delivery of exceptional customer service by putting all customers (internal and external) first and displaying:A healing focusA selfless heartA tireless resolveMajor Duties and Responsibilities:Have prior Operations or related Help Desk experience.Diagnose and resolve technical hardware and software issuesUpdate, track and close trouble tickets.Must be able to work well in a team.Must be able to write incident reports & keep a timeline of events during outage periods.Must be organized with the ability to multitask. Must be able to follow procedures; provide updates; ask questions; take action; follow up on missing; incomplete or unresolved issues.Must be punctual when reporting for shifts; above average attendance is critical.Must be able to work/cover other shifts during holidays; staffing shortages; emergency cases.Weekend work required; must be reasonably flexibleConcentra's Data Protection Commitment* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.* Every Concentra colleague has the responsibility to adhere to data protection principles.* If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
Call Center Support Representative
Details: Job Description:End user business systems support, handle call center intake - both phone and email. Log incidents and work with technical support teams to resolve issues. Complete user and company setup forms. Handle other administration tasks as needed. Background
Field Customer Service Representative
Details: JOB TITLE: Field Customer Service RepresentativeREPORTS TO: District Operations ManagerFLSA STATUS: Non-Exempt POSITION SUMMARY:The Field CSR interacts with patients, caregivers, medical professionals, insurance companies and internal departments to provide support for the organization’s Sales & Field Operations division. Individuals in this role will complete the final order verification process to ensure accuracy before submitting each item for billing. A keen attention to detail in processing high volumes of work is essential. The Field CSR must acquire and maintain a strong applicable knowledge of respiratory products, services and related procedures, as well as the requirements for their assigned locations to respond accurately to customer needs. Above-average clerical and multi-tasking skills with a strong sense of urgency are a necessity. CSR’s at this level may be assigned any combination of the responsibilities listed below and are required to assist their team in submitting patients’ paperwork for reimbursement. Position will be measured on productivity, performance metrics, as well as the quality and accuracy of work processed. Other operational projects and tasks may be assigned as needed. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job. DUTIES & RESPONSIBILITIES:Effectively communicate with internal and external parties, including patients and insurance companies, via email, fax and phone. Confirm patient information from new orders as they arrive in queue; prioritize incoming items according to product type and level of urgency. Assist with obtaining all missing items for incomplete orders; redirect as needed. Access insurance/payer websites to research guidelines and determine coverage. Utilize Electronic Medical Records (EMR) applications to scan, access, catalog and review documents. Access knowledge applications and reference tools to research information. Represent assigned center locations in responding to a variety of concerns; maintain familiarity with site needs and state-specific documents.Escalate urgent or unique concerns to immediate supervisor and provide support where appropriate. Accurately reflect status in telephony system.Train other employees on assigned functions and assist in quality assurance efforts. ORDER VERIFICATION:Respond to email or notifications to proceed with submitted orders. Review orders for accuracy; access internal systems to verify information and ensure documents are available in EMR application. Contact patient/caregiver to obtain verbal confirmation of order and inform them of benefits coverage and any amount owed; cancel processing at patient request. Submit C-PAP orders for payment. Confirm payment type and notate account in system; complete appropriate forms for credit card transactions.Accept any missing/replacement insurance information via phone and update account. Inform patient that center staff will contact them for delivery and setup; create ticket in system. Process Revenue rejections and provide missing items; create exception document cases and track through resolution.Review prescription and account information and validate documents in EMR. Work non-billing patient reports by creating new cases in SalesForce to obtain missing documents and get patients back to billing status. Assist walk-in patients and customers as needed. Accept incoming shipments and order supplies as needed. QUALIFICATIONS & EXPERIENCE:High school diploma/GED with three years previous customer service experience in a clerical setting, centralized operations or other office environment is required. College coursework or specialized training in a business or healthcare-related discipline is preferred. Working knowledge of Medicare, Medicaid and private insurance is highly desired. Quality assurance experience is helpful. Ability to multi-task and complete high volumes of work with an extremely strong attention to detail is essential.Proficiency with Microsoft Office applications and data entry skills are required. Must exhibit compassion for patients and a sense of urgency in solving problems.Excellent written and verbal communication skills and the ability to interact effectively by phone and email. PHYSICAL REQUIREMENTS:Job may require occasional lifting of up to 25 pounds. Approximately 15% of the workday will be spent walking/standing and the remainder, sitting. Keyboarding is regularly performed 75% of the total time. Up to 30% of the day may be spent interacting by phone.Pacific Pulmonary Services is an Equal Opportunity EmployerAny offer of employment is contingent upon the results of a pre-employment drug test and background check.The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Outside Medical Sales Representative - Patient Care Coordinator
Details: REPORTS TO: District ManagerFLSA STATUS: ExemptPOSITION SUMMARY:Under the direction of the District Manager and/or Region Director this position generates revenue by selling Pacific Pulmonary Services' oxygen and other respiratory services and products to viable customer/referral services (i.e., doctors, assisted living facilities, sleep study centers, etc.) Patient Care Coordinators influence customers and assist them in understanding the life enhancing benefits of Pacific Pulmonary Services' superior patient services to their patient population. Patient Care Coordinators visit patients (both new and existing) and report environmental and safety concerns to referral sources and doctors. These patient centric and other sales strategies result in achievement of the center's business goals and contribution margin.PRIMARY FUNCTION:Determining market strategies and goals for each product and service.Obtaining and coordinating data and information from management and marketing / IT staff / dashboard system.Researching and developing lists of new potential customers for his/her territory.Creating sales plan by utilizing the pre-classified referral sources list of A-clients, B-clients, C-clients and I-clients; as well as setting goals for converting these pre-qualified referral sources from B-clients to A-clients, etc.Doing market research to determine customer needs and providing information to other staff.Following up on sales leads an making cold calls on potential customers in an effective and timely manner.Maintaining up-to-date understanding / awareness of industry trends, government regulations, and technical developments that effect target markets.Establishing and maintaining industry contacts that leads to sales.Making regular sales calls to develop / establish relationships and follow up on leads.Acting to close deals and finalize contacts.Assist / coordinate between the center and referral offices the completion of required paperwork for billing.Meeting established sales quotas and revenue goals.Develop and deliver sales presentations and close sales in a professional and effective manner.Perform other duties as required to meet the business needs of the company.
Patient Financial Services Revenue Representative
Details: JOB TITLE:Patient Financial Services RepresentativeDATE:October 2012REPORTS TO:Supervisor, Patient Financial ServicesJOB STATUS:Non-ExemptPOSITION SUMMARY:The Patient Financial Services (PFS) Representative will provide direct support to our patients and internal customers in a small call center environment. This includes servicing both inbound and outbound calls in order to direct individuals to the appropriate department as well as assist patients with all financial services related issues and concerns.PRIMARY FUNCTION:Responsibilities:Interact with patients via inbound and outbound calls in order to collect payments owed by patients as well as address any issues the patient may have from a financial services standpoint.Process payments (i.e. credit cards, electronic checks) made by patients as well as set up payment plans.Resubmit claims upon patient or insurance request and fax appropriate documents as requested and update corresponding billing system files as necessary.Note patient accounts thoroughly in order to document steps taken to resolve patient concerns and questions as they relate to Patient Financial Services. Address patient account issues by submitting appropriate adjustments, transfers, updating insurance information, issuing refunds, processing credit balances or collecting payments from patient.Provide information to various internal customers (i.e. Centers, Care, and Revenue) regarding tasks which need to be completed based upon interactions with patients.Provide patients with updated or corrected statements via facsimile, mail, or e-mail.Perform additional duties as assigned.
Sales Person
Details: We have an opportunity in our dealership for an energetic & self-motivated person to join our executive sales team. Position includes a weekly salary, plus a monthly sales bonus.
