Showing posts with label only). Show all posts
Showing posts with label only). Show all posts

Saturday, April 6, 2013

( Housekeeping, Hawthorn by Wyndham - Blue Ash, Ohio ) ( Part-time Housekeeper (Saturday/Sunday Only) - Wyndham Shawnee Village Resort (Shawnee on Delaware, PA) ) ( Grounds/Maintenance Technician-Wyndham Branson Meadows-(Branson, MO) ) ( Part Time Housekeeper - Oceanside Pier Resort - Oceanside, CA ) ( Housekeepers ) ( Adjunct Instructors ) ( Dishwasher - Wyndham Pittsburgh University Center Part-time ) ( ASSIST DIR OF ADMISSIONS ) ( Post Closer ) ( Agent in Training/American Family Insurance Agent Job ) ( Business to Business Sales Consultant - Naperville/Aurora, IL ) ( Trust Assistant ) ( CEO, Northern Nevada Medical Center ) ( Customer Service Rep (CSR) ) ( Call Center/CSR ) ( Call Center ) ( Entry Level Customer Service - NO TELEMARKETING - HOLIDAYS OFF ) ( Guest Services Associate - WorldMark - Afton, OK )


Housekeeping, Hawthorn by Wyndham - Blue Ash, Ohio

Details: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. General Requirements•          Maintain a warm and friendly demeanor at all times.•          Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.•          Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.•          Must be able to multitask and prioritize departmental functions to meet deadlines.•          Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.•          Attend all hotel required meetings and trainings.•          Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.•          Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.•          Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.•          Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.•          Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.•          Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.•          Must be able to cross-train in other hotel related areas.•          Must be able to maintain confidentiality of information.•          Must be able to show initiative, including anticipating guest or operational needs.•          Perform other duties as requested by management.

Part-time Housekeeper (Saturday/Sunday Only) - Wyndham Shawnee Village Resort (Shawnee on Delaware, PA)

Details: Job Summary:Clean and maintain the Resort condo units to meet property standards.                       •         Bed making and linen/towel changing.          •         Vacuum carpets, upholstered furniture, and/or draperies.          •         Empty wastebaskets, clean ashtrays, and transport other trash and waste to disposal areas.          •         Sweep, scrub, wax, and/or polish floors, using brooms, mops,                    and/or powered scrubbing and waxing machines.          •         Dust and polish furniture and equipment.          •         Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.          •         Clean kitchen areas and dishes.          •         Clean bathrooms.          •         Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.

Grounds/Maintenance Technician-Wyndham Branson Meadows-(Branson, MO)

Details: Job Summary:Maintain resort grounds.Pick up and dispose of site trash.Maintain clean conditions in refuse area.Keep roadways, loading/unloading areas, parking garage and walkways free of litter.Ensure site beauty and safety awareness by looking for and reporting faulty items requiring repair and maintenance.Monitor water/sprinkler systems throughout the resort keeping them at peak efficiency and in good repair.Assist the Maintenance and Grounds Departments as needed.

Part Time Housekeeper - Oceanside Pier Resort - Oceanside, CA

Details: Job Summary:Clean and maintain the Resort condo units to meet property standards.                      •         Bed making and linen/towel changing.          •         Vacuum carpets, upholstered furniture, and/or draperies.          •         Empty wastebaskets, clean ashtrays, and transport other trash and waste to disposal areas.          •         Sweep, scrub, wax, and/or polish floors, using brooms, mops,                    and/or powered scrubbing and waxing machines.          •         Dust and polish furniture and equipment.          •         Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.           •         Clean kitchen areas and dishes.Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.

Housekeepers

Details: Universal Health Services, Inc. (UHS) is one of the nation'slargest and most respected health care management companies,operating through its subsidiaries acute care hospitals, behavioralhealth facilities and ambulatory centers nationwide. Founded in 1978,UHS subsidiaries now have more than 65,000 employees. The UHSbusiness strategy is to build or purchase health care properties inrapidly growing markets and create a strong franchise based onexceptional service and effective cost control. Our success comesfrom a responsive management style and a service philosophy based onintegrity, competence and compassion Cedar Hills Hospitalis a private psychiatric hospital specializing in mental health andchemical dependency care. We provide a wide range of servicesand programs that offer evidence-based treatment proven to havePositive outcomes for our patients. Our inpatient andoutpatient services offer supportive and compassionate care throughspecialty programs that are tailored to meet the needs of ourpatients. Cedar Hills is recruiting for Housekeepers to work in a friendly,fast paced environment. The Housekeeper provides completes dailyhousekeeping routines such as cleaning patient rooms, offices andpublic areas, while ensuring a safe and risk preventative environmentwithin OSHA regulations.

Adjunct Instructors

Details: Adjunct Recruitment Fair "This is my future we're talking about here. You better believe I want to learn from the best." Adjunct Instructors needed. Make a difference in students' lives as well as your own, as an Adjunct Instructor at Valencia College. Grow professionally and personally in an inspiring environment dedicated to student success. Enjoy collaborating daily with likeminded educators at the top community college in the nation. This part-time position requires appropriate teaching credentials. Positions close Thursday, April 18, 2013 VALENCIA COLLEGE Now inspiring. Apply today. valenciacollege.edu/HR/join-us For more information, please call 407-582-8012 Source - Orlando Sentinel

Dishwasher - Wyndham Pittsburgh University Center Part-time

Details: Looking for a job as a Dishwasher?  Well look no further.  The Wyndham Pittsburgh University Center is looking for a dishwasher to clean all hotel china, glass and silver.The Wyndham Pittsburgh University Center is located on the University of Pittsburgh campus, in the heart of Oakland.  It is several blocks from Carnegie Mellon University as well as several UPMC hospitals.  This 251 room hotel offers a full-service restaurant and lounge, 7,333-sq foot of meeting space, and an indoor heated pool.  Nearby attractions include Heinz Field, Consol Energy Center, PNC Park, Kennywood Park, Sandcastle Waterpark, the Carnegie Museum of Art and Natural History, and Point State Park.  Our employees enjoy free parking, a free meal when working, and discounted hotel rooms throughout the company.  We are less than a block away from public transportation.The dishwasher is responsible for maintaining cleanliness and proper storage of all china, glass and silver, and ensuring the highest standards of sanitation.  He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area.  He/she is also responsible for assisting with proper food storage and rotation.Fundamental Requirements:Maintain a high standard of cleanliness and orderliness in all kitchen, back dock, dumpster and utility work areas.Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment.Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation and vacuum carpeted areas through the food and beverage outlets.Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area.Keep management informed of shortage of equipment and supplies.Operate the dishwashing equipment to ensure that all china, glass and silver are cleaned thoroughly and sanitation of such is maintained.Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.Knowledge of proper safe handling techniques for all chemicals used.Report any faulty equipment to management immediately.Empty garbage from the Food and Beverage areas into the hotel dumpster.Know the location and operation of all fire extinguishing equipment.Practice safe work habits at all times to avoid possible injury to self or other employees.Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment as needed.Follow all sanitation standards.Assist in the set up and breakdown of the restaurant buffet as required.Assist Banquets by supplying china, glass, and silver as required by business demand.  General Requirements:Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.Attend all hotel required meetings and trainings.Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.Maintain a warm and friendly demeanor at all times.

ASSIST DIR OF ADMISSIONS

Details: Austin Lakes Hospital located in beautiful andvibrant Austin, TX has an ASSISTANT DIRECTOR OF ADMISSIONSopportunity.  Austin Lakes Hospital offers a continuum ofpsychiatric services for adults 18 and up with acute mental healthneeds in a confidential, caring environment that promotes crisisresolution, positive self awareness, personal growth and problemsolving skills.  The cornerstone of our treatment rests onexceptional mental health services and clinical excellence. Ourcontinuum of care includes inpatient and outpatient psychiatricservices to stabilize symptoms of depression, anxiety and otherbehavioral health disorders. Austin Lakes Hospital is asubsidiary of Universal Health Services, Inc. (UHS), one of thenation's largest and most respected healthcare management companies,operating through its subsidiaries acute care hospitals, behavioralhealth facilities and ambulatory centers nationwide.  Founded in1978, UHS subsidiaries now have more than 65,000 employees. Oursuccess comes from a responsive management style and a servicephilosophy based on integrity, competence and compassion. As instructed by the Director of Admissions, theAssist. Director will perform the responsibilitiesbelow and ensure the performance of others on the Admissionsteam. Receives referral / inquiry calls and respondsto request for information, assessment, and possible admission. Assures accurate information is provided toreferrals as requested. Collaborates with Business Office staff toensure that payor information is obtained and verified. Performs assessments and medical screenings. Collaborates with clinical referral sources,families, doctors, agencies, and other callers to ensure assessments and / or admissions are coordinated as smoothly aspossible. Ensure all referral patient medical recordinformation is completed and nursing and clinical staff are adequately apprised of the patient’s condition / history. Completes the administrative paperwork,including consent and releases to insure that patients are fully informed during the admission process.

Post Closer

Details: Job TitlePost ClosingDuration10 monthsDescription: •Candidate must be knowledgeable to mortgagefinal documents to include final title policies and recorded mortgages.•A successful candidate will review documentation for accuracy and completeness and input pertinent information into to the loan origination system. •Must be able to function in a fast-paced environment. •Review and audit of conventional and portfolio closed loan files and the loan origination system to ensure completeness and accuracy in accordance with investor guidelines and regulations. •Verify that all requested items are valid and that loan closing stipulations are met so that the loans are saleable. •Reviews signed loan documents for compliance with federal, state, and company laws and policies. •Review closed loan file to determine if Mortgage Insurance is required for the loan product and activate coverage in accordance to company policies and procedures. •Written and verbal correspondence with settlement agents and title companies to obtain outstanding closing documents. •Handles and assists with the clearing of investors requirements and requests•Prevent or resolves issues as they arise •Review and track all final documents received with closed loan files to include the recorded mortgage and final title policy.      #CBRose#

Agent in Training/American Family Insurance Agent Job

Details: Job Title: Agent in Training/American Family Insurance AgentJob ID: 03328Division: Agency Sales West RegionAgency Location: Las Vegas, NV, USFull/Part Time: Full-TimeDepending on your level of experience you may be considered for the Agent opportunityPosition ObjectiveAn Agent in Training (AIT) will work for American Family Insurance as a temporary employee. The position is designed to give 'on the job training' in preparation for operating an American Family agency. Working under the direction of an Agency Sales Manager, an AIT must learn to solicit, quote, and bind coverage to help customers manage their unique insurance and financial needs. Incumbents will learn to build and cultivate long-term customer relationships with the goal of providing the highest level of service and customer satisfaction. The term of employment for an AIT is typically six to twelve months but will not regularly exceed twenty-four months. But, an AIT is an 'at will' employee who may be terminated at any time.Primary Accountabilities- Sales Skill Development (70%)- Actively develops and applies techniques, best practices, and recommended strategies to drive sales.- Participates in established sales-related development activities.- Solicits available insurance products to new and existing clients.- Conducts comparisons to other insurers/policies.- Calculates and quotes policy premiums.- Makes suitable recommendations on policy coverages and options, closes sales, and processes applications in an accurate manner.- Maintains an active awareness of current products / coverages offered, and underwriting rules. Must also be aware of state insurance regulations.- Analyzes information such as motor vehicle reports, credit reports, applications, risk, etc., to accept or reject new business.- Tracks daily sales activity and keeps management apprised of sales activity on an ongoing basis.- Customer Service Skill Development (30%)- Actively develops and applies techniques, best practices, and recommended strategies to enhance the customer experience.- Participates in established customer service development activities.- Projects and promotes a favorable image of American Family Insurance to enhance public attitudes regarding company products and services.- Maintains compliance with Do-Not-Call regulations, policies and procedures.- Assists customers with account changes.- Responds appropriately to customer claim situations.- Deals with customers in a fair and ethical manner.Job Competencies- Achieve Results- Be Accountable- Maximize Customer Experience- Adaptability- Business Acumen- Entrepreneurial Orientation- NegotiationEducation/Licenses/Designations- Prior to appointment, must have the appropriate insurance licenses as required to do business with American Family for the resident state that is supported.Specialized Knowledge and Skills Requirements- Acceptable credit history, driving record and criminal history.- Basic knowledge and understanding of insurance industry, insurance terminology, and insurance concepts.- Demonstrated experience communicating both verbally and in writing.- Demonstrated experience with Microsoft Office applications.- Demonstrated experience working in a customer service environment.- Demonstrated experience working independently to plan, set priorities and organize work.Travel Requirements- This position requires travel up to 75% of the time.Please review the job requirements.

Business to Business Sales Consultant - Naperville/Aurora, IL

Details: Join the #1 office products companyAre you competitive and like to be #1?  Do you want to work for a company that has a competitive edge and is #1?  If you answered yes to these questions, then we have a great opportunity for you to join the business-to-business sales force of one of the world’s most recognized and respected companies — Staples Advantage®.  We are the Contract Sales Division of Staples, Inc. and focus on serving mid-sized businesses to large companies.  As a Business Consultant, you will show prospects how Staples delivers the right office and facilities product program and services for every area of their organization. Position Summary:We are currently seeking a motivated, high-energy Business Consultant to focus on new account development in the Chicago Western Suburbs area. Primary Responsibilities:In this position the right candidate will…Effectively utilize our Staples sales  strategy and ensure the company meets revenue and profit objectives through targeted prospecting of small, mid-size and large accountsBe responsible for developing a new customer baseWork with a defined sales quota focusing on initiating relationships with multi-level decision-makers through phone, marketing mailer campaigns, in-person contacts, and presentationsHave a typical work week consisting of office and field days including face-to-face contact with your prospective new accounts

Trust Assistant

Details: The position requires that the person provide general and clerical administrative support to an individual in the trust department and/or the trust department as a group, relieving them of clerical, administrative and business detail.  Representative Activities: Adhere to all internal and external regulatory requirements, standards, guidelines, policies and procedures.  Set up and maintain trust account files.  Ensure that fee desk is informed of new accounts and closed accounts.  Facilitate proper and timely transfer of assets on closing accounts.  Research tax and compliance issues.  Monitor cash sheet daily for overdrafts or large balances.  Process Trust transactions (disbursements, income, etc). Handle routine questions from clients.  Create and organize PowerPoint slide presentations.  Create and maintain Excel spreadsheets.  File account related material according to prescribed system in a timely manner.  May attend client meetings with Trust Officer.

CEO, Northern Nevada Medical Center

Details: Universal Health Services,Inc. (UHS) is one of the nation's largest and most respectedhealthcare management companies, operating through its subsidiariesacute care hospitals, behavioral health facilities and ambulatorycenters nationwide. Founded in 1978, UHS subsidiaries now have morethan 65,000 employees. The UHS business strategy is to build orpurchase healthcare properties in rapidly growing markets and createa strong franchise based on exceptional service and effective costcontrol. Our success comes from a responsive management style and aservice philosophy based on integrity, competence and compassion.UHS is currently recruiting for aChief Executive Officer (CEO) for ourNorthern Nevada Medical Center (Sparks,NV). Northern Nevada Medical Center is a 108-bed acute carehospital that offers high quality medical care to residents ofnorthern Nevada and California. The hospital is owned and operated bya subsidiary of Universal Health Services, Inc., a King of Prussia,PA-based company, that is one of the largest healthcare managementcompanies in the nation. The hospital provides physicians andpatients with many of the latest technological innovations fordiagnosis and treatment of even the most acute clinical conditions.Northern Nevada Medical Center is accredited by The Joint Commission(TJC) and licensed by the state of Nevada. The hospital's traditionof providing quality healthcare in a comfortable, accessibleenvironment means peace of mind for the thousands of patients itserves each year. Role &Responsibilities: Develops and implements strategies toappropriately position hospital and achieve corporategoals.  Manages the day-to-day operations andactively market the services of the facility. Challenges, reviews and approvesstrategic annual plans and budgets that are the basis for theDivision annual planning. Meets with hospital senior team andparticipate in medical staff and governance strategic planningsessions for assigned hospitals.  Meets regularly with assignedhospital leadership to examine current financial performance,evaluate forecasts, and assure appropriate and timelyinterventions. Assures consistent compliance with UHSquality, risk, financial, human resources and other expectations thatare in accord with UHS expectations and directives.Manages and implements Service Excellence program to ensure allemployees are committed to quality and service.Evaluates project and equipment businessplans, assuring accuracy and comprehensiveness and forwards toRegional level for review. Receives and evaluates CLGAs, businessproposals and other requests that require initiative, and ensurescompliance with company policy regarding approval levels andprocedures. Participates in manpower, equipment, andproject planning to assure time deadline adherence orinterventions.

Customer Service Rep (CSR)

Details: Location: ARLINGTON HEIGHTS, ILJob Category:Customer SupportDuration: 2 YearsDaily Start Time:8:00 AMDaily End Time:5:00 PMJob Description:This position is responsible for coordinating order and repair activities with common carriers. Duties include:- Detailed documentation of customer requests- Initial troubleshooting of routers, circuits, phones- Distribution of requests to the proper carrier- Following up on request, including expediting and escalating, when necessary- Ticket managementApplicants with an understanding of telephony is preferred, in order to perform preliminary troubleshooting on the following products: Routers, circuits, telephones, PBX, Centrex, VPN, and VOIP. Those with no telephony background who possess technical troubleshooting skills will also be considered.Skill Experience Need 1)TelephonyIntermediate Required 2)Desktop/PCIntermediate Required 3)Call CenterExpert Required 4)Customer ServiceExpert Required 5)Multi-taskingIntermediate Required 6)Computer ProfiencyExpert Required 7)MS WordExpert Required 8)MS ExcelEntry Level Required      #CBRose#

Call Center/CSR

Details: Title: Customer Service RepPay Rate: $12.00 HIBStart: April 15 2013End: 06/16/2013Location:Bridgeton MO This will be a 2nd shiftPOSITION SUMMARY: Describe the overall purpose of this position.Execute team coverage of the NAD order management process. Communicate frequently with customers to give and receive information, resolve order challenges and expedite. Build and maintain strong relationships with all stakeholders in the order process. Provides technical information on product features, options and configurations.PRINCIPAL ACCOUNTABILITIES: List the 5 to 7 major results or outcomes of this position. 1. Enter, acknowledge, track, and expedite orders. 2. Respond promptly and courteously to telephone inquiries/orders and answer basic questions regarding price, availability, and unit options and configuration. Prepare necessary paperwork including but not limited to invoices, letters of credit, or export documentation. 3. Communicate frequently with customers, dealers, and OEMs on a broad array of order issues and questions. Follow-up promptly and courteously driving problem resolution. Refer irresolvable issues to team leader. 4. Build long term relationships with key customers, dealers and OEMs. 5. Develop and use run list and monitor backlog and production plan, ensuring balance between orders and plant load.6. Maintain accurate up-to-date, comprehensive order files.7. Continuously improves product knowledge and customer service interface skills.MINIMUM REQUIREMENTS: List the minimum education and/or experience necessary to fulfill the responsibilities of this position. Degree in business or related discipline or equivalent. At least 2 years related experience in customer service, manufacturing or marketing where the individual has developed competencies in customer service interface, problem resolution and product knowledge.KEY COMPETENCY: Assign a relative weight to each Key Competency on a scale of 1 to 5.Interpersonal Influence: Shows sensitivity to perspectives and needs of others. Establishes and uses informal networks. Appreciates operational environment of customers, dealers, and OEMs. Looks for areas of agreement. (4)Problem Solving/ Decision Making: Continuously plans several steps ahead. Acts decisively in the face of uncertainty or difficult choices. Uses well defined approaches to analyze and solve problems. (3)Mediation / Conflict Resolution: Remains calm in the face of emotionally charged discussions. Solicits input from parties to understand sources of conflict. Applies basic conflict resolution skills to achieve win-win results for all parties. Understands and balances dealer needs and plant requirements. (4)Technical Expertise: Demonstrates basic knowledge of order entry principles, processes, and systems. Understands features, options, and configuration basics for assigned units. Looks for opportunities to expand technical knowledge, skills and experience. (2)Computer Systems Proficiency: Uses computer systems to improve order processing. Uses POEM, Lotus Notes, spreadsheets, and other applications day-to-day with minimal oversight. Seeks to build own computer systems proficiency. (3)Communication Skills: Uses active listening techniques to confirm understanding. Identifies critical issues to be communicated in complex situations. Shares vital information with colleagues in a timely manner. Writes clearly and to the point. (4)Planning & Organization: Coordinates multiple activities at the same time to accomplish goals. Uses logical approaches to accomplishing tasks. Makes contingency plans and takes other actions to control or minimize error or risk. (3)Teamwork: Builds strong working relationships with a widely diverse set of constituencies. Promotes exchange of ideas and information. Handles volatile issues tactfully and forthrightly. Seeks the advice of team members in expediting orders and solving problems. (4)Customer Focus: Enjoys helping people. Readily assist internal and external customers. Professionally and pleasantly provides information. Possesses strong sense of urgency and can-do attitude. (3)      #CBRose#

Call Center

Details: Pay $12Start Date : 4/16/2013End Date : 6/16/2013Contractor Work Location :Chantilly, VA 20151 United StatesRFQ Notes : 40 hr work week, 10:30AM - 7:00PM - Care Management Associate Job Description: Strong customer service skills to coordinate service delivery including attention to customers. sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members. Previous Call Center experience a plus Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. Ability to effectively participate in a multi-disciplinary team including internal and external participants Familiarity with basic medical terminology and concepts used in care management Effective communication, telephonic and organizational skills. Data Entry - Type at least 45 wpm Excellent in computer literacy (excel, word, new programs and databases) Education: High School diploma or G.E.D. Attention Suppliers: Please explain in the Supplier Note section any gaps in employment history. If candidate has prior Aetna experience please explain in the Supplier Notes the reason for leaving and provide the name(s) of all prior managers/supervisors.      #CBRose#

Entry Level Customer Service - NO TELEMARKETING - HOLIDAYS OFF

Details: Shore Thing Marketing, Inc is seeking Entry-Level ProfessionalsWe do Sales and Marketing for Fortune 500 ClientsFor immediate consideration contact us at GO TO APPLY NOW We are NOT a call center!Are you Competitive and looking for a Career?Learn to Manage a Marketing Firm from the Ground Up!  Apply and interview now for ENTRY LEVEL customer service and marketing positions starting ASAP!! This is an entry level sales position. Successful candidates can grow to management. Only available for current residents of Central New Jersey and surrounding area with customer service experience!Shore Thing Marketing, Inc is currently hiring entry level individuals with a customer service background for the Jr. Account Manager position. This is an entry level position that involves learning entry level sales, marketing and customer service techniques followed by all the remaining topics necessary to train & develop you into becoming the manager of one of our marketing offices in Central New JerseyOur marketing firm is the leader in the marketing industry and in tailoring customer service to their needs. Our clients are Fortune 500 companies. Our portfolio includes one of the nation's largest energy company!

Guest Services Associate - WorldMark - Afton, OK

Details: Job Summary:Greet, register, establish necessary credit for and issue keys appropriately to guests.Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.Receive guest requests and/or complaints and ensure that appropriate actions have been taken. Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.Communicate with other departments as needed via telephone and two-way radio.Completed check-out procedures, computes bills, collects payment and makes change for guests as required.Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.Balance all cash receipts and work performed during shift and performs a bucket check on shift.Distributes guest and staff mail and messages as necessary.Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

Thursday, March 28, 2013

( CSR - Part Time Teller - Indian Springs ) ( Customer Service Manager- Michigan City ) ( CSR - Part Time Teller - Bellefontaine South Main ) ( Call Center Sales - Outbound ) ( Financial Service Rep - Acquisition ) ( Financial Service Rep - Cross-Sell ) ( CSR - Part Time Teller - Greenville East Main ) ( Financial Service Rep - Market Mix ) ( Financial Service Rep - Ferguson ) ( CSR - Full Time Teller - Western Hills Plaza BC ) ( Commercial Services Rep III - Multicard ) ( Part-time Customer Service Representative ) ( CSR/Teller - Sylvania (full-time) ) ( Customer Service Representative ) ( Account Manager - Service Repair ) ( Sr. Payment Services Support Specialist (INTERNAL ONLY) ) ( Family Service Specialist 2- Floral Hills FH & Cem (1050) ) ( Deposit Services Clerk II )


CSR - Part Time Teller - Indian Springs

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/AExperiencen++MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Customer Service Manager- Michigan City

Details: Division: Retail FlsaStatus: Exempt EmploymentType: Regular GENERAL FUNCTION: Position responsible and accountable for the day-to-day operations, and risk management of the financial center. Role has direct management responsibilities for the operational and referral activities of the customer service representative (CSR) and financial service representative (FSR) staff. Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES 1.) Manager/HR Function A. Direct and delegate the activities of the CSR and FSR staff to ensure professional, timely and proficient customer service. B. Develop the CSR/FSR staff through training, and coaching for premier delivery of customer care. C. Promote good customer relations by consistently providing premier customer satisfaction; have a developed rapport with the customer base, and respond timely with correspondence to customers to resolve issues or problems. D. Participate in the selection and on-boarding of new employees, and be actively involved in the proper training and development of new employees; help to identify CSR/FSR's who are capable of training new staff members. E. Evaluate performance on a constant basis, providing counseling and guidance as needed; provide assistance to the staff in completing the promotion process. F. Annually prepare and give formal written performance appraisals to direct reports in an honest and impartial manner, recommending salary increases and promotions as appropriate. G. Accountable for self and team to participate in the financial center staff meetings, and hold separate staff meetings as needed, to keep team up-to-date. H. Perform as the resource for CSR/FSR staff, answering questions, finding solutions to customer issues and ensuring staff is up-to-date on financial center procedures and policies. I. Maintain a position of trust and responsibility by keeping all customer business confidential. J. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times. 2.) Operations A. Perform daily office/operational responsibilities, delegating to the staff as appropriate, and keep the Financial Center Manager updated on the operation of the office. B. Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the CSR/FSR staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Partner with the Retail Risk and Administration Manager team to keep current on all policy and procedures, appropriately documenting and communicating all changes to the staff to keep up to date. D. Handle with professionalism the complex consumer and business customer problems that the CSR/FSR staff is unable to resolve. ExperienceMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Work involves extensive cash handling, which requires ability to perform basic math functions. Position requires an in-depth knowledge of retail policies, procedures and banking center systems in order to perform duties with minimal supervision, which is usually acquired with minimum of two (2) years of banking center experience. Work requires the ability to take initiative and utilize sound judgment in decision-making and higher-level problem solving. Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Must have the ability to demonstrate a sales initiative. Need to have flexibility in scheduling. * This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

CSR - Part Time Teller - Bellefontaine South Main

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/AExperiencen++MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Call Center Sales - Outbound

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular PT and FT time available - flexibile hours - every other Saturday for 4-6 hoursGENERAL FUNCTION: Primary focus on solution based selling of a full range of Fifth Third banking products and services to existing and potential customers while working on an automated dialer system to initiate outbound calls.ESSENTIAL DUTIES & RESPONSIBILITIES:* Achieves assigned sales goals while cross selling and referring additional products and services through solution based selling in support of Bancorp marketing campaigns and initiatives.* Using financial needs assessment tools, educates customers about bank products and services as solutions to meet customersÆ immediate and/or future needs.* Achieves phone productivity goals while supporting department service level agreements.* Handles inbound calls as necessary.* Receptive to and incorporates coaching feedback to improve overall sales effectiveness.* Actively participates in personal and team development.* Works closely with other team members and supervisor to accomplish department sales goals.* Provides accurate information to the customer, explains products and policies in a clear, concise manner.* Responds professionally to customer service inquiries and concerns. Follows up with customers in a timely manner.* Suggests improvements and changes to processes and policies to enhance productivity, employee engagement and customer experience.* Accurately enters or confirms customer information. Initiate and/or complete proper request forms to assist customer.* Adherence to Bancorp risk and compliance policies and guidelines.* Performs all other duties as assigned.SUPERVISORY RESPONSIBILITIES: None.ExperienceMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Excellent communication skills. * Must be able to perform basic computer and data entry skills. * High school diploma or equivalent. * College degree/actively pursuing college degree (preferred). * One (1) or more years prior financial services sales experience in a call center environment (preferred). * This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Financial Service Rep - Acquisition

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Initiate the sales process through daily customer contact, assisting with the maintenance of the sales environment of the banking center. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. o Maintain a personal balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and banking center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to management. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. * Referral/Sales: o Consistently meet or exceed sales and referral goals as set by financial center management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate sales and cross-sell a full range of banking services to present and potential customers, and refer business as appropriate to partners for the selling and cross-selling of more specialized bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. o Initiate and maintain customer contact through a variety of methods, including but not limited to telemarketing, establishing business contacts and attending community events. o Actively participate in sales contests. o Act as support to the sales team, providing sales assistance as needed. SUPERVISORY RESPONSIBILITIES: None.ExperienceMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: College degree or equivalent combination of education and experience required. Some experience in a sales environment preferred. Financial industry experience a plus. Work involves cash handling, and ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions. Work requires the ability to take initiative and diplomacy and tact in problem resolution. Work involves product knowledge for the level of selling and cross-selling performance expected with position. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Work requires the ability to multi-task and to be flexible. * This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Financial Service Rep - Cross-Sell

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Initiate the sales process through daily customer contact, assisting with the maintenance of the sales environment of the banking center. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. o Maintain a personal balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and banking center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to management. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. * Referral/Sales: o Consistently meet or exceed sales and referral goals as set by financial center management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate sales and cross-sell a full range of banking services to present and potential customers, and refer business as appropriate to partners for the selling and cross-selling of more specialized bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. o Initiate and maintain customer contact through a variety of methods, including but not limited to telemarketing, establishing business contacts and attending community events. o Actively participate in sales contests. o Act as support to the sales team, providing sales assistance as needed. SUPERVISORY RESPONSIBILITIES: None. ExperienceMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: College degree or equivalent combination of education and experience required. Some experience in a sales environment preferred. Financial industry experience a plus. Work involves cash handling, and ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions. Work requires the ability to take initiative and diplomacy and tact in problem resolution. Work involves product knowledge for the level of selling and cross-selling performance expected with position. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Work requires the ability to multi-task and to be flexible. * This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

CSR - Part Time Teller - Greenville East Main

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/AExperiencen++MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Financial Service Rep - Market Mix

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Initiate the sales process through daily customer contact, assisting with the maintenance of the sales environment of the banking center. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. o Maintain a personal balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and banking center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to management. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. * Referral/Sales: o Consistently meet or exceed sales and referral goals as set by financial center management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate sales and cross-sell a full range of banking services to present and potential customers, and refer business as appropriate to partners for the selling and cross-selling of more specialized bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. o Initiate and maintain customer contact through a variety of methods, including but not limited to telemarketing, establishing business contacts and attending community events. o Actively participate in sales contests. o Act as support to the sales team, providing sales assistance as needed. SUPERVISORY RESPONSIBILITIES: None. ExperienceMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: College degree or equivalent combination of education and experience required. Some experience in a sales environment preferred. Financial industry experience a plus. Work involves cash handling, and ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions. Work requires the ability to take initiative and diplomacy and tact in problem resolution. Work involves product knowledge for the level of selling and cross-selling performance expected with position. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Work requires the ability to multi-task and to be flexible. * This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Financial Service Rep - Ferguson

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Initiate the sales process through daily customer contact, assisting with the maintenance of the sales environment of the banking center. ESSENTIAL DUTIES & RESPONSIBILITIES: ò Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. ò Bank Operations/Transactions: o Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. o Maintain a personal balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and banking center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to management. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. ò Referral/Sales: o Consistently meet or exceed sales and referral goals as set by financial center management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate sales and cross-sell a full range of banking services to present and potential customers, and refer business as appropriate to partners for the selling and cross-selling of more specialized bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. o Initiate and maintain customer contact through a variety of methods, including but not limited to telemarketing, establishing business contacts and attending community events. o Actively participate in sales contests. o Act as support to the sales team, providing sales assistance as needed. SUPERVISORY RESPONSIBILITIES: None.ExperienceMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: College degree or equivalent combination of education and experience required. Some experience in a sales environment preferred. Financial industry experience a plus. Work involves cash handling, and ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions. Work requires the ability to take initiative and diplomacy and tact in problem resolution. Work involves product knowledge for the level of selling and cross-selling performance expected with position. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Work requires the ability to multi-task and to be flexible. This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

CSR - Full Time Teller - Western Hills Plaza BC

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/AExperiencen++MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Commercial Services Rep III - Multicard

Details: Division: Operations FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Handles complex customer interactions (email, phone, etc.), providing outstanding customer service with minimal supervision. Is knowledgeable in numerous Commercial products, including products of high complexity. Provides coachingtoother Commercial Service Support members on products. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. ESSENTIAL DUTIES & RESPONSIBILITIES: . Assumes ownership on every customer interaction solve the customer issue. . Handles non-routine and more difficult interactions, sometimes requiring deviation from standard procedure. . Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients that may require additional research for resolution and are more technical in nature. . Directs Treasury Management product and service requests to the CSC Implementations Specialists. . Completes eForm checklists for Treasury Management product and service requests. . Provides escalated support for the entire suite of Commercial Products and Services. . Partners with multiple support partners within Operations, Product, and IT to resolve complex customer issues. . Resolves customer and/ or application issues within minimum Service Level Agreement to ensure minimal service disruption. . Follows departmental policies and procedures, particularly in regards to customer confidentiality. . Continuously utilized computer systems for tracking, information gathering, and/or troubleshooting. All issues or requests are successfully tracked by creating a service request within the CRM application. . Serves as a role model for new Customer Service Professionals by being paired with new employees for observation and on the job training. Answering questions and acts as a resource to less experienced employees. . Adheres to minimum call center standards for quality, schedule adherence, attendance, and performance goals. . Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction. . Continually learning and developing knowledge of Bank products and services. . Follows departmental policies and procedures, particularly in regards to customer confidentiality. . Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers. . Perform any other duties assigned. SUPERVISORY RESPONSIBILITIES: None ExperienceMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: . High school education or equivalent. . Minimum three (3) years previous customer service. Commercial product knowledge typically gained in a Commercial Services Rep II position preferred. . Must be able to perform data entry and basic computer skills. . Knowledge of banking products and procedures required. . Excellent customer service skills and the ability to articulate and explain information clearly. . Excellent telephone communication skills are essential. . Must have strong written communication skills. WORKING CONDITIONS: . Normal office environment with little exposure to dust, noise, temperature and the like. . Extended viewing of CRT screen. . Extended telephone use. . Repetitive keystroke movements. . May occasionally lift or move up to 10 lbs.

Part-time Customer Service Representative

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/AExperiencen++MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

CSR/Teller - Sylvania (full-time)

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/AExperiencen++MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Customer Service Representative

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. ESSENTIAL DUTIES & RESPONSIBILITIES: Customer Service A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. D. Maintain a position of trust and responsibility by keeping all customer business confidential. E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/Transactions A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Referrals A. Consistently meet or exceed sales referrals as set by management. B. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. C. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. D. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded. SUPERVISORY RESPONSIBILITIES: N/AExperiencen++MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Work involves extensive cash handling, which requires ability to perform advanced math functions. Work involves contact with the public, necessitating the ability to present a professional image. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires knowledge of retail policies and procedures in order to perform the essential duties. Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management. Need to have flexibility in scheduling.

Account Manager - Service Repair

Details: Category:   Sales ThyssenKrupp Elevator (TKE), a subsidiary of international conglomerate ThyssenKrupp AG, is an industry leader in the manufacturing, installation and service of elevators, escalators & moving sidewalks. The TKE Americas business unit employees over 12,000 people with annual revenue in excess of $2 billion dollars. ThyssenKrupp Elevator Americas is currently seeking a Service & Repair Account Manager to join our world class team in Minneapolis, MN. This position is responsible for the profitable sale of service and repair contracts on a full line of vertical transportation equipment (elevators/escalators) manufactured by ThyssenKrupp Elevator and its competitors. Essential Duties and Responsibilities: Establish contact with prospects and qualify potential buyers of service and repair contracts by scheduling sales calls, following up on leads and utilizing outlined marketing strategies Determine customer needs and develop a sales strategy to gain customer understanding of company service and repair offerings Close sufficient sales to exceed sales plan objectives Familiarity with reading blueprints preferred Develop a positive ongoing relationship with customers and general contractors Ability to build new business associations / relationships and grow the TKE elevator business Generate leads for service and repair or equipment upgrades/modernization 10% travel. May occassionally require overnight travel within territory or for training and regional meetings.

Sr. Payment Services Support Specialist (INTERNAL ONLY)

Details: Senior Payments Services Support specialist provides customer service to Payment Services clients by responding to customer inquiries and calls. This includes troubleshooting, pre-implementation set-up tasks, and resolution of client issues.  Work performed is moderately to highly complex. Knowledge & Skill Requirements• Excellent customer service and communications skills in high call volume environment. • Self motivated, able to operate independently during peak periods. Willingness to cross-train and be cross-trained. • Analytical, problem resolution skills. • Flexibility in schedule and ability to work overtime as necessary. Experience Required•         Minimum of 5 years experience working in a financial services environment. •         PC/network software literacy. •         Experience with check processing and/or electronic funds transfer applications.  •         Image processing and/or statement processing experience. Education Required• Bachelor’s degree preferred.  Basic accounting knowledge helpful. Responsibilities•         Provide exemplary service to Payment Services clients to include answering incoming calls, logging into call tracking system, and coordinating with internal and external resources to resolve issues. •         Determine needs assessment and installation needs for new Payment Services implementations and enter information into database. •         Generate transaction reports and provide to clients.  Respond to client inquiries regarding transaction reports, conduct research, and resolve issues with client. •         Research and resolve system application issues and escalate as necessary. •         Act as liaison with Payment Services vendors on behalf of clients. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to stand, walk, reach, bend, lift and carry up to 25 lbs. of weight (laptop, projector, suitcase, etc.).• Ability to type and use the computer.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Work is performed in a general office environment.

Family Service Specialist 2- Floral Hills FH & Cem (1050)

Details: Note to current employees only regarding the application deadline is 3/27/13-4/5/13.JOB DESCRIPTION: Family Service Specialist (FSS) BASE PAY PLUS INCENTIVESJOB SUMMARY AND RESPONSIBILITIES Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), assist clients at the time of need with fulfillment of their cemetery arrangements and/or the purchase of cemetery services, property and merchandise in accordance with the goals established by executive management. Transactions are primarily at-need, but FSS is to offer additional preneed cemetery property or merchandise to all the clients during the initial at-need arrangement conference. In addition, this position performs all necessary paperwork and service tasks in accordance with the Cemetery SOP and may perform various service and client relations activities.ORGANIZATION STRUCTURE Typically reports to a MCFS or DCFS.SCOPE OF RESPONSIBILITY AND AUTHORITYAll job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.This position has the following major responsibilities: Sets appointments and makes at-need presentations at Company locations in accordance with the goals established by executive management. Assists families at the time of need with cemetery service and final disposition arrangements, including cemetery property and merchandise. This includes all necessary paperwork and follow-up service steps to complete the at-need case in accordance with the Company’s Cemetery SOP. Provides cemetery tours to all at-need families and offers upgrading opportunity to clients as part of the arrangement conference. Sets or confirms the follow-up aftercare appointment, handled by the Preplanning Specialist(s), with the client. Makes preneed cemetery sales during the initial at-need arrangement conference. This includes completion of all necessary paperwork required by the funding mechanism utilized (cash, installment sales, trusts or insurance). Completes contracts and other documents as required to provide at-need services, sales and customer service in accordance with Company policies. Provides client family services in support of the primary at-need service and sales responsibility. Services include attending at-need/interment services to ensure services run smoothly and the client’s family needs are met, answer questions, escorting visitors, researching client family files and records and assisting client families as needed. Develops sales leads for the Preplanning Specialist(s) when applicable through personal contacts, telephone activity and group marketing activities such as community outreach events, and provides all leads to the MCFS or DCFS to be entered into the Company’s lead management system, and assigned to a Preplanning Specialist. Attends meetings and group activities as directed. Maintains records of personal activities and performance results in the manner prescribed by the Company. Refers to next level of management for any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale. Addresses and resolves customer service issues in a timely manner.

Deposit Services Clerk II

Details: ResponsibilitiesGENERAL FUNCTION OF POSITIONRemittance mail and document processor, perform all data entry applications, check balancing, re-assembly of documents, package preparation, report faxing, check system operations. Ensure daily activity is completed timely within set deadlines.DUTIES AND RESPONSIBILTIESSort and open mail.Remove contents and prepare for processing.Process check items and supporting documents.Processing must be completed quickly, accurately, neatly, in compliance with the Lockbox Agreement and Customer instructions.Package Lockbox detail and prepare it for dispatch.Report daily activity accurately for billing and accounting purposes.Must have expert knowledge in the preparation of each account.System operator training may be applicable.Must perform all levels of data entry operations.Perform miscellaneous duties related to the Lockbox department.JOB SPECIFICATIONSHigh School Diploma or equivalent.10-key by touch [minimum of 12,000 kph]Excellent alpha, numeric data entry skills.Check handling knowledge.General computer skills.Must have initiative and be self-motivated.Must be able to work quickly and accurately to accommodate deadlines and manage workflow.Ability to work with detailed information