Showing posts with label experience. Show all posts
Showing posts with label experience. Show all posts

Friday, March 29, 2013

( CUSTOMER ACCOUNT EXECUTIVE ) ( Performance Manager ) ( Assistant Operations Manager ) ( RPG Developer Trainee ) ( Management Trainee ) ( Packer ) ( Sales Representative - Xerox ) ( Analyst ) ( Customer Service experience wanted - No nights or weekends ) ( ROUTE SALES & SERVICE REPRESENTATIVE ) ( Clerical Position - Entry Level ) ( Entry Level Wine Sales Consultant )


CUSTOMER ACCOUNT EXECUTIVE

Billing Center of Excellence St Paul Location - Full Time Loyalty at Minnetonka Location - Full Time Do you have sales and customer serviceexperience? At Comcast, you'll find acareer that puts your goals within reach. When you join our team ofCustomer Account Executives, you will be responsible for promotingand selling Comcast products and services that are both current andemerging. What's in it foryou? Competitive pay comprised of a basehourly rate + commission! Plus 2 weeks of vacation, 3 floatingholidays, flex days off, 7 paid holidays, instructor led training,opportunities for advancement after 6 months, GREAT healthbenefits. AND for those that live in an area serviced by Comcast,you may be eligible to receive complimentary Xfinity TV, Xfinityhigh-speed internet and discounted Xfinity phone service! Requirements: High school diploma or recognizedequivalent required Sales/Customer service experience. 1-2 years sales experiencepreferred Strong customer service focus Call center or similar workenvironment preferred. Interviewing Now at our Minnetonka & StPaul Locations Comcast is anEqual Employment Opportunity/ Drug-free/Affirmative Actionworkplace employer Call toll free(877) 450-0550 today! or get yourcareer started at Comcast online at:www.comcast.com/careers When applying for this position, please mentionyou found it on JobDig.

Performance Manager

Details: Performance ManagerDescriptionObjective:The Performance Manager will have direct accountability for the financial and operational performance of the US Aggregates plants. The Performance Manager ensures that each plant is optimized from a cost and performance metric standpoint and is responsible for identification of Best Practices, maximizing KPI’s (Key Performance Indicators), PER (Performance Efficiency Reviews), Action Planning, and deliver of Excellence Cost Savings. The Performance Manager will work closely with the Market Area Operations Managers and Plant Managers to achieve cost optimization and additional ensure all assets are properly maintained. The Performance Manager will be a key contributor in the yearly Manufacturing Business Cycle Processes: examples include – Operations Plan, Performance Plan and Budget. The Performance Manager will interact, coordinate and engage other members of the Manufacturing Team to facilitate operational improvements in the plants. The Performance Manager will lead key Lafarge Divisional Initiatives, including Rock Module Training (Active Management techniques), Empty Running Metric, and all Rock Module implementation priorities. The Performance Manager is required to have exceptional technical knowledge and excellent interpersonal skills to influence and affect positive change at a site and market area level.Responsibilities: Health and Safety: Ensures that employees, equipment and processes meet or exceed the MSHA, OSHA and Lafarge guidelines. Actively engage key management personnel to promote a culture of safety that is best in class with an objective of “zero" injuries or incidents. Actively engages with the workforce to reinforce safe behaviors. Environment: Establishes the environment as a priority in his/her area of responsibility. Ensures local, state and federal regulations are met or exceeded by following Lafarge best practices and conditions of the site’s permits. Operations Management: Provides direct oversight in the stripping, drilling/blasting, extraction, ventilation, processing, storage, and shipping of aggregates at the site level. Develops best practices, processes and tools to ensure plant activities are optimized and costs are best in class. Effectively utilizes Lafarge’s maintenance programs to ensure the proper scheduling of activities. Performance Management: Promotes a culture of performance. Effectively utilizes KPIs and Performance Efficiency Reviews to implement actions, establish goals, track performance and continuously improve the operations. Quality: Understands the value of quality and ensures processes are in place to provide a quality product to our customers. Utilizes best practices in extraction, processing, stockpiling, stock-pile reclamation and re-handling to ensure product remains within target specifications as it is received by our customers. Planning: Develops daily schedules, weekly operational plans, and schedules work with managers for the plant to continuously improve productivity, maintain low costs, and ensure high efficiency of equipment usage. Plant Image: Communicates and ensures execution of standard guidelines for plant image. Plant image includes housekeeping, parts storage, vehicles and equipment condition (cleanliness and appearance), entrance, property, and buildings. Internal and External Customer Focus: Interacts with on-site customers and the Plant Manager to ensure their expectations for quality and quantity of material are met. Delivering Results: Deliver operational costs actions and achieve Cash/EBITDA targeted ambitions. Relationships with Others Jobs: Reports to US VP of Manufacturing Works directly with key stakeholders (Plant Managers, Operations Managers) Works closely with other functional teams (Safety, Manufacturing, Environmental, HR and Finance) Specific Accountabilities: Cost Optimization of all US Aggregate sites (Excellence Savings) Responsible for the delivery of action plan cost savings objectives (defined in Performance Plan) Responsible for the delivery of operational performance metrics (defined in Performance Plan)

Assistant Operations Manager

Details: Assistant Operations ManagerWichita, KS SBM, an international facilities services company, is searching for a recent college graduate to join our team as an Assistant Operations Manager.  SBM provides facilities support services to some of the world's leading Fortune 500 companies. Our dedication to delivering the highest quality service and cost savings solutions with the least environmental impact possible has launched SBM into the top one percent of service providers in the facilities maintenance industry. Today, SBM services more than 350 million square feet throughout the United States, Canada, and Latin America, with plans to expand globally in Asia, Europe and the Middle East.   WHAT’S IN IT FOR YOU? Successful Company / Endless Opportunity / Dedicated Colleagues / Generous Compensation Our innovative employee programs, supportive management structure, and extensive career advancement opportunities make SBM a great place to work.  As a result, our turnover rate is ¼ of the national average.  We respect and promote the professional and personal growth of our employees and are committed to the success of one another.  Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do.   POSITION OVERVIEW  We are seeking energized recent graduates looking to use their education in a fast paced environment. As an Assistant Operations Manager you will be exposed to top business partners, seasoned management, and Fortune 1000 clients.   SBM offers an exceptional training program and performance-based advancement opportunities, which will allow you to create a long-term career path.  Training and experience will include development in the following areas:   Customer Satisfaction: Learn to develop the strategic relationship with the customers. Budget: Develop and manage budgets to adhere to budget targets. Safety: Instill the highest safety standards in our industry by on-going safety training. Employee Satisfaction: Gain the skills needed to ensure a high level of employee satisfaction. Growth: Learn to develop and implement sales strategies to expand business opportunities.   CORE DUTIES AND RESPONSIBILITIES   Develops work schedules contracted services levels are achieved.  Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service. Audits and maintains inventories, supplies, and equipment. Implements organization policies and goals. Analyzes budgets to identify areas in which reductions can be made. Participates in the development of program/process improvements. Maintains a safe work environment for self and employees by ensuring compliance with local, state, and federal regulations. Directs personnel who are engaged in facilities operations.  Assist with human resource concerns and issues. Local travel may be required REQUIRED QUALIFICATIONS   Must be willing to relocate after completion of the 4-month training program Bachelor’s Degree required; concentration in Communications, Marketing, Business Administration or Management highly preferred Excellent public speaking skills with the ability to create and deliver large presentations Excellent communication skills with the ability to work with high-level customers Must be able to problem solve COMPENSATION AND BENEFITS  Annual starting salary for this position is $40,000. An attractive health benefits is offered, which includes medical, dental and vision plans. Two weeks of paid vacation is provided. APPLICATION INSTRUCTIONS  For immediate consideration, apply online. For more information about SBM Site Services, please visit our website at www.sbmmanagement.com.   SBM is an EEO / AA Employer.

RPG Developer Trainee

Details: Wellington Insurance Group is a diversified financial services organization in the insurance industry with numerous entities conducting business from offices in Fort Worth, TX.    Our Information Technology Department is looking to fill several entry level RPG Developer positions. This will provide an opportunity to develop new skills to build on your education, as well as gain tangible experience in a corporate environment.  Wellington Insurance has developed a new class aimed at training future RPG Developers. This program will provide exposure both in a classroom setting as well as hands-on coding skills.  If selected, this individual will gain the necessary skills and experience to successfully code/develop in several flavors of the RPG language (I, II, III, IV, ILE, etc.) while providing valuable project contributions to the team.  The RPG Developer Trainee will work to learn various versions of the RPG language, troubleshoot existing code, and perform basic code development for several projects. The Trainee will also work with other experienced developers, as needed, in order to gain practical and comprehensive experience in the role. While this position is primarily focused on RPG development, there could be opportunities in the future for PHP development. Duties Include, but are not limited to: Developing RPG code Troubleshooting existing code Working with experienced developers as needed

Management Trainee

Details: Job Title: Management TraineeReports To: Area ManagerType: Full TimeRegardless of college major or professional experience, many of our full-time employees start out in our Management Training Program. This allows everyone to learn our business from the ground up and understand how they play a significant role in seeing it succeed. Once you've completed your initial orientation and training, you'll be assigned to a group of branches in your home area and the hands-on training begins. You'll learn valuable business skills from capable mentors who were once in your shoes. Right from the start, you will actively participate in everything from sales and marketing and customer service to operations and finance. As you progress, you will be tested and evaluated to determine your proficiency in these areas. Successful completion of these tests and evaluations will result in rewards, pay increases and the opportunity for continued promotions.As a Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. You'll gain responsibility for developing new business and maintaining current relationships. You'll be responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business. You will also learn how to deliver superior customer service. We will teach you how to effectively communicate, influence and interact with all types of customers, vendors and co-workers. You'll learn proper sales techniques to problem solving and conflict management. Those skills will provide you with the opportunity to market to local business partners and build solid, long-lasting relationships with key business decision-makers. In your development to become a successful manager at webuyanycar.com, you'll learn how to mentor, train, develop, manage and promote a staff of your own.Compensation:•          Base Salary•          Benefits Package (Health, Vision, Dental, 401K) offered after 90 days of continuous full-time service•          Paid Time Off and Floating Holidays•          Advancement OpportunitiesAbout Us:As one of the world’s leading used car buyers and a family-owned business in operation since 1951, we have a long-standing reputation for satisfied clients as a result of our superior customer service and more-than-fair deals when providing your car valuation and paying you cash for your used car. We established the webuyanycar.com car valuation website in 2005 and since have become one of the world’s largest buyers of automobiles from the public sector. We are specialists in the field of buying used cars and it’s all we do! Our business is based on volume - we buy thousands of cars every single week - which further allows us to offer you a great price for your used car based on our expert knowledge of the used car market. We can also save you lots of valuable time through the use of our state-of-the-art valuation technology and secure data feeds that enable us to generate a fair-market valuation of your vehicle in just seconds, regardless of its make, model, year or condition. Then with just one stop for a sight inspection at one of our convenient locations near you, your car is sold - and you have cash in hand, fast! Webuyanycar.com is a Drug-Free Workplace. All employment is contingent on successful completion of a background, reference and motor vehicle screening.Equal Opportunity EmployerFor more information and a listing of our branch locations, please visit us at www.webuyanycar.com

Packer

Details: CoWorx Staffing Services is currently seeking dynamic and motivated individuals to fill several packer roles for an international manufacturer.  These are long term temporary and temporary to hire positions.  Our top candidates will possess the following            The ability to work full or part time, 1st or 2nd shift            2 or more years in a warehouse, manufacturing or production environment            Forklift trained            The ability to work overtime and weekends as necessary            Familiarity with RF scanners and data entry into WMS System

Sales Representative - Xerox

Details: Eastern Copy Products is a leader in state-of-the-art office equipment and service for more than 30 years. Our headquarters are located in Syracuse, NY with satellite offices in Fairport, Endicott, and Albany. We are also proud to be a wholly owned subsidiary of Xerox Corporation (NYSE:XRX), a fortune 1000 company and world leader in office technology solutions.  We are currently seeking a motivated and sharp individual that is looking for a long term career to join our seasoned sales staff in our Albany location. You will be responsible for business to business sales in an assigned local territory in the Greater Albany Area. The selected individual will be responsible for prospecting, cold calling, and developing new accounts as well as working with current customers. TrainingToday's companies can only survive in a rapidly changing environment if their employees are equally as flexible and knowledgeable. Backed by Xerox, Eastern supports one of the most talented workforces in the industry by offering advanced self-study, online and instructor-led learning tools in the following areas: -Professional and Management Development-Software and Product Application Skills-Sales and Service Training We offer our employees every possible education and training tool, whether it's geared toward improving current skills, developing new ones or exploring new career interests.  •          All sales representatives complete a six-week on-boarding program that is considered the industry's benchmark for sales training programs •          You have access to over a thousand hours of online courses through Xerox with topics as diverse as Product Knowledge, Sales and Project Management •          Programs are taught by our corporate trainer as well employees who are experts in the industry subject-matter  Benefits- Although we offer a competitive base salary and auto allowance, this is a commission driven position with no limits on how much you can earn. Your overall income will reflect your dedication and hard work.  Other benefits include medical/dental/eye insurance, a 75% company matched 401K, tuition assistance, paid time off, company paid life/long term disability insurance, paid holidays, and much more.   GROWTH OPPORTUNITIESAll of Eastern’s managerial and executive positions are currently held by individuals who joined the company at the entry level. We believe in rewarding those who are driven to succeed therefore we train and promote from within.

Analyst

Details: Sonalysts, Inc. is seeking an individual to provide acquisition program support for Expeditionary Warfare Systems.  Work will be performed onsite at U.S. Navy Program Offices at the Washington Navy Yard in Washington, D.C. This position will support a range of military acquisition programs in accordance with DODINST 5000.2.  Responsibilities can include the following:  Engineering/Analysis support for technology insertion Open business analysis Development of acquisition program documentation CONOPS development Conduct of trade studies and development of system requirements Program management support   Founded in 1973 and headquartered in Waterford, Connecticut, Sonalysts is an EMPLOYEE-OWNED company known for its first-class technical capabilities precisely aligned with communication expertise, creativity and an understanding of the "business" of both government and commercial projects. From the beginning, Sonalysts sought to provide the best in professional services to its customers while creating an environment of accountability and partnership among its employees.  This strategy has proven indispensable in Sonalysts' cultivation of a loyal clientele resulting in steady corporate growth for over 30 years. Today with approximately 400 highly skilled professionals in more than a dozen offices around the country, Sonalysts provides solutions to the wide variety of complex challenges facing the government, corporate and entertainment industries. Benefits include health, dental, life, and disability insurances; retirement plans; tuition reimbursement; and flexible working schedule. Visit our website at www.sonalysts.com for more information about our unique company and other exciting employment opportunities. EOE/M/F/D/VDrug Testing Employer

Customer Service experience wanted - No nights or weekends

Details: ENTRY LEVEL Customer Service and Sales positions.  Please submit your resume by clicking the APPLY NOW button or for immediate consideration for the customer service position CALL Randi at  615-832-2189 and reference the ad.Orange is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position. We specialize in areas of customer renewal, customer retention and customer acquisition.Our sales and marketing firm is the leader in the marketing industry and in tailoring customer service & sales to their needs. Our client wants us to deliver a face to face customer service experience. We do this by taking care of the existing customer base and providing personal care with new customers. Representing the largest warehouse business supply company, it is a priority for our team to provide the best customer service, professionalism, and to build land and maintain quality customer relationship. This job involves in person sales to business owners. This position offers a compensation structure where pay is based upon individual performance.

ROUTE SALES & SERVICE REPRESENTATIVE

Details: ROUTE SALES & SERVICE REPRESENTATIVE ARE YOU READY TO SHARE IN THE EXCITEMENT OF BEING ON THE WINNING TEAM?Heritage - Crystal Clean LLC, a leader in the environmental services industry, is looking for a self-motivated team player to join our rapidly growing organization. Responsibilities include sales and service of parts cleaner equipment and environmental waste services to automotive and industrial businesses. Experience in route sales or service helpful but not necessary.  Specific Duties:  Responsible for customer service and new business development in a certain geographic area as assigned by the Company Services existing customers by exchanging solvent and/or replacing drums, parts washers and other equipment Aligns work orders to minimize mileage and travel time Inspects vehicle and equipment for safe operation Assess potential customer needs, present HCC products and services and develop new customers Complete all required paperwork accurately and neatly. Maintain driving log for D.O.T. Adhere to all corporate policies and standards including but not limited to environmental and regulatory, human resources, facility, equipment, operations and maintenance Performs other related duties as assigned. We are willing to provide complete training. Benefits:  Medical and Dental 401K Competitive salary plus commission Paid time off Short-term disability Life and accident insurance Advancement opportunities Employee Stock Purchase Plan  Please e-mail resume to:Jeff Shurtz                              Region ManagerHeritage–Crystal Clean7800 Progress CourtGainesville, VA 20155 Email:                                                                                  Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities and veterans to apply.

Clerical Position - Entry Level

Details: Entry Level Clerical PositionFull time position at a busy dealership.Please apply in person at:Porter Chevrolet414 E Cleveland AveNewark, DE 19711

Entry Level Wine Sales Consultant

Details: Company Overview:PRP Wine International has been sharing fine wines exclusively to our clients through educational and fun wine tastings held in their homes and offices since 1972 in the USA. PRP’s approach to wine enjoyment at home is based on “enjoyment without risk”. Whether a client wants to enjoy trying one of our premium wines from regions like Napa Valley, Barolo and Bordeaux or a fine wine from dozens of other countries and regions around the world, they know exactly what they pay for without playing the famous game of “wine roulette.” PRP is dedicated to providing the best wines at competitive prices while ensuring our customers are always happy with their selections. We are so customer centric that we even guarantee the enjoyment of our wines once our clients pour them in their home upon delivery. If a client is ever not happy with a selection they made PRP will honor their request to make them whole again with another selection.The way we introduce our wines to our clients is through wine tastings in private and intimate environments where the wines being poured and the information shared is based 100% on the needs of the particular group or individual wine drinkers.We also provide our clients many opportunities to come and taste over 100 new wines each year during events like Boat Cruises, Food and Wine Tastings, Warehouse Sales, Hotel Wine Tastings, Exhibitions and other unique educational events.PRP has more than 100,000 customers in the USA using this unique service and enjoying the benefits of “try before you buy”. The one-on-one conversation also gives customers the opportunity of discovering and appreciating the wide range of wines, grape varieties, wine growing regions, estates and vintages. And so, the wine lover becomes a connoisseur and the wine tasting an experience. The increasingly confusing and extensive variety of national and international wines coming to the market have caused growing uncertainty in the customer and this is where our service, personified by the wine consultant, comes in. PRP Wine International is a market innovator of wine gifts for business through personalized labels and etched wine accessories. We are also involved in sharing our concept through Charity Fund Raisers and Networking events giving back to the communities that support us around the country.Visit our Website for additional company information at www.prpwine.comHow do you know if this is the right opportunity for you?•          Do you want to work for a well-established, growing and national organization?•          Would you like to represent high quality, unique products to stand behind and sell with 100% confidence?•          Do you excel working in a performance-driven environment where you can exceed sales goals and be rewarded for delivering results?•          Are you seeking a career-oriented culture where nearly 100% of sales management opportunities are filled internally?•          Do you like flexibility and self-accountability?•          Do you want to work within a recession proof industry?•          Do you want professional sales training and ongoing support to ensure your success?What you need to do to succeedAssertive and positive attitudeEthical and positive approachNetworking and business development skillsPossess drive, is goal-oriented, having a entrepreneurial outlookEnjoy meeting and interacting with customers, demonstrates an energetic attitudeAbility to communicate effectively with customers, peers and managementComfort working in a commission environmentDemonstrate commitment and ability to build customer relationships and loyalty through personal interaction and the maintenance of a client fileComfort in calling existing and prospective clients to set wine tastingsWhat do you want to do?Are you interested in exploring new career opportunities, or are you ready to see the skills you’ve already acquired pay off. Your professional goals may change a dozen times over the course of your career. PRP Wine International provides you with an opportunity and the tools to realize those changing goals to the fullest. PRP thrives through an awareness and sensitivity to the needs of high caliber professionals like you. Tell us what you want, and we will make it happen. PRP seeks to help you no matter where you are in your career.Job Requirements Must be 21 years or older Must have a college degree or equivalent experience 1-2 years of B2B or B2C sales experience preferredMust have reliable transportation Must be available to run wine tastings during evening and weekends when necessaryCompensationUncapped commission with $30-35K first year opportunity Car allowance Bonuses Regular sales contests and spiffs Employee Discount on wine purchases Health, Vision and Dental Insurance 401K program Reward trips around the USA and the worlds wine regions

Tuesday, March 26, 2013

( What To Avoid When You Don’t Get The Job ) ( The Inaugural UK Candidate Experience Awards )


What To Avoid When You Don’t Get The Job

Opening your email inbox to find a rejection letter is every job seeker’s nightmare. This can be especially frustrating after feeling like you nailed your interview. Many job seekers don’t even get to receive their rejection in the form of a concise email; it often comes in the form of silence.

Of all job search frustrations, getting rejected from a position certainly tops the list. Learning to handle rejection during your job search is an art — without the proper approach, job seekers are likely to be faced with a variety of consequences.

Learn from these terrible ways of handling job search rejection to overcome disappointment and find success in your hunt for employment:

1. Forget Perspective. One sure-fire way to mishandle a rejection is to overlook the big picture. Getting turned down from a few positions during your job search is inevitable. Rather than getting hung up on the glaring details of the situation, look to the overall perspective of your job search, career and life. This is just one small bump in the road.

2. Let Your Emotions Take Over. With rejection comes a wide variety of internalized emotions. It’s important not to take this rejection personally. While you may be angry with yourself for not performing better in the interview or at the potential employer for not seeing how great you truly are, try your best to remain level. Allowing your emotions to consume you will only make the job search harder as you put yourself under unnecessary stress.

3. Forget To Ask For Feedback. Simply ignoring a rejection letter and not looking back might feel right at the time, but you could be missing a valuable opportunity for feedback. Instead of wondering where you went wrong, consider reaching out to the employer and asking for feedback. While they might not always be able to give you details, it doesn’t hurt to ask. Be sure your request is respectful and optimistic.

4. Refuse To Improve. Rejection during your job search can act as a driving force for improvement. Instead of cursing the employer for their inability to recognize your match for the position, break down the hiring process and see if there’s room for growth. The job search is often a learning process.

5. Don’t Stay Connected. The hiring manager may not have chosen you for the position, but you should still keep in touch with them. Focus on maintaining a relationship with this person by connecting with them on LinkedIn, shooting them an email in regard to relevant information, and even applying to another position when it arises. Never let a connection with a hiring manager go to waste.

6. Avoid Sharing Your Experience. Utilizing your support system will help ease many of the challenges you experience during the job search. Sharing your rejection with others might feel embarrassing at first, but speaking about your experiences and emotions will get it off your chest. Everyone has experienced some form of rejection, and this will allow you to receive a variety of advice and guidance.

7. Give Up. Rejection pushes many individuals to give up on the things they’re seeking to accomplish. Mishandling rejection during your job search may lead you to giving up on your search for employment — even if it’s only temporarily. Briefly quitting your job search might force you to miss out on a variety of opportunities. Keep applying for positions, customizing your resume, and working your network.

Successfully handling rejection can have a positive effect on your job search. Your ability to grow from the experience, remain optimistic, and drive connections might put you at the top of the list for the next opening.

What To Avoid When You Don’t Get The Job is a post from: Glassdoor Blog

Related posts:

  1. 5 Tips To Avoid Fake Job Postings
  2. 8 Do’s & Don’ts After Your Job Interview
  3. After The Recruiter Says No: How To Handle Job-Search Rejections


The Inaugural UK Candidate Experience Awards

candidate experience awardsThe first UK Candidate Experience Awards took place at a special ceremony held at The Brewery in London on the 26th February, 2013. Those companies who were identified as providing exceptional candidate experiences were named “With Distinction” honourees and were celebrated, along with all CandE winners. Open to organisations that recruit in the British employment marketplace, the UK CandE Awards follows the success of its North American counterpart. The U.K. programme recognises that candidate experience varies between companies and aims to enable companies to benchmark and improve the experience. Using a survey-based evaluation process, the UK CandE Awards consists of three rounds of review designed to identify organisations that provide a good candidate experience. The process includes surveying the candidates that applied to the organisations to verify how well they think they are doing. All participating organisations receive a report allowing them to compare their candidate experience against an aggregate of all the entrants.

All of the winners were evidenced as doing some great things to improve their candidate experience. They all focus on recruiting processes to create environments for better feedback, communication and transparency.

Some of the main research findings:

  • 50% of candidates surveyed said they had a neutral overall experience that was neither negative nor positive. 39% said they had a positive experience.
  • 49% of candidates claimed some relationship with the company they applied to including nearly 1 in 5 being an existing customer and 12% had family and friends working there.
  • 73% of candidates surveyed would definitely tell their inner circle about a positive experience (62% would share a negative experience) and 28% would share a positive experience on Social Media (17% would share if it was negative.)
  • A number of candidates were frustrated by the “black hole”, with 30% citing receiving a “do not reply” automated response and 31% receiving no response at all.

The 2012 U.K. Winners

Overall there were ten winners out of 24 total company entries. Of this ten, three of the companies were recognised “With Distinction” for what they are doing with their candidate experience. The 2012 With Distinction winners include business technology solutions provider, Avanade; GE Capital, one of the country’s most successful consumer finance lenders; and Risk Management Solutions (RMS), a world leader in catastrophic risk modeling.

2012 winners ‘With Distinction’

  • GE Capital
  • RMS
  • Avanade

2012 winners

  • Intel Corporation
  • CA Technologies
  • Empiric Recruitment
  • The Carphone Warehouse
  • Eaton Corporation
  • Jones Lang LaSalle
  • Utopia Resourcing

Following are some of their stories and innovative ways the With Distinction, winning companies, in the U.K. and North America, are improving the experience of their candidates.

Walk in the Candidates Shoes

Avanade, a business technology solutions provider, understands the needs of candidates and regularly test their own systems and recruitment processes and walk in the candidates shoes. Based on feedback from candidates about their application process they adopted a three click rule and shortened the process.  It shouldn’t be difficult for employers to review their own recruitment process. Doing so may include searching for one of the company’s jobs on the web and following all the steps required to apply. Like 2012 winner, Avanade, companies can capture the number of page changes and number of times the candidate has to create an account or log in. Employers should also consider how long it takes to apply to the position. Would they be willing to do all of those tasks, all of the time? Employers can then create a list of changes that would simplify and enhance the process for candidates, positively impacting the impression they make on potential hires.

Avanade also focuses on open communication with candidates.  The company provides contact details of recruiters in automated emails generated via the applicant tracking system (ATS) and encourage candidates to contract them. Two years of CandE research confirms that two-way communication is key to any successful relationship, but a high volume of response will significantly reduce the time available and opportunity for recruiters to do this. Full transparency in public channels reduces applications, because people choose to opt out or identify themselves as unqualified to apply. This creates the time needed to give a great candidate experience to those who remain in the process.

Hiring Managers are Accountable Too

GE Capital recognises the importance of hiring manager involvement in all stages of the recruitment process. Internally, the organisation awards a Candidate Experience Award to two hiring managers each year based on candidate feedback. The company has found that the more hiring managers are involved in the process in all areas including feedback and communication, the better the experience for the candidate. Without abdicating all responsibility, hiring managers are required to sometimes provide specific feedback, and in some cases to facilitate communication with candidates directly, or to be available for follow up.

High Touch Candidate Experience

RMS, a risk management solutions company, is a first year U.K. awards winner, but has also claimed a coveted With Distinction CandE Award in North America for two years running. The company understands that its business and the jobs for which it recruits are not for everyone. As a result, RMS seeks to find and engage with a targeted group of individuals that really fit what it is looking for.

Once RMS attracts these candidates, it’s important for them to make sure it remains engaged in the recruiting process. This has resulted in a recruiting process that is very high touch with candidates. RMS recruiters listen and provide a two hour daily chatter facility for all potential candidates to speak to a recruiter. Fifty percent of candidates using the chatter tool make it to the pre-screen interview with the hiring manager or recruiter. In addition, sponsoring social games that fit the skills and interests they are looking for in candidates, RMS strives to ensure that once the right candidates find the organisation, there should be few reasons for these candidates to fall off in the recruiting process.

Candidates Are Also Customers

Adidas, one With Distinction winner from the 2012 North American programme, sees candidate experience not only as a recruiting goal but one that’s integral to the company’s entire organisation as a whole. Adidas understands the fact that any candidate that applies for a position is probably a potential or active customer too.  A negative experience in the recruiting process could reflect poorly on the brand and negatively impact its core business.

For every candidate that applies, it is mandated that the recruiting team must follow up with every single individual with a final response to their application. While some of those responses are unpleasant or uncomfortable, candidate feedback confirms that by closing the loop on every application, it results in a much better experience for them to at least know where they stand with the organisation.

Create a Better Referral Process

Deloitte, one of the North American winners, stood out from the pack with its focus on referrals. This is not a new strategy by any means for companies, but Deloitte takes typical referral strategies a step further. With nearly 50 percent of its hires coming from referrals, Deloitte have made it a priority to make submitting referrals as easy and transparent as possible. Every referral that comes into the organisation will know their status within 48 hours of the submission. In addition, Deloitte’s recruiting team informs both the referral candidate and the referee of the individual’s status to ensure they are in tune with the process.

This is also something on which fellow winner, RMS focuses.  The organisation receives referrals from external candidates including those who were not successful in their application, which, for RMS is a true sign of how well the company manages its candidate relationships. This is an excellent example of how candidates leaving the process with a positive experience can still play an important role in an employer’s attraction strategies and recruiting results.

Delivering a Better Candidate Experience

Candidate experience has been a hot topic for many years and will be important for most organisations, the way that it is best structured will change and differ based on the inherent goals and challenges of the business.

For example, GE Capital feels that understanding a candidate’s journey through the recruitment process enables the delivery of an exceptional experience. Through regularly surveying candidates, including those who were not hired, they have developed systems and processes based on feedback, focusing on honesty, transparency and timeliness of communications.

Avanade strongly believe it is essential that the candidate experience doesn’t end as soon as they walk through the door on their first day – in their eyes there is no finish line. The recruitment team is actively involved in the post-hire experience and works in partnership with HR generalists and the business to ensure that they deliver upon the career promises that were made.

As an industry, human resources and recruitment professionals have some way to go to figure out the best ways to ensure a positive or neutral candidate experience. While the 2012 CandEs research (to be available at www.ukcandes.org) outlines areas within communication, expectations and process that leave room for improvement, the year-over-year North American data suggests that communication trends are heading in the right direction.

Candidates who participated in the survey were asked what they really want from the recruitment process. Overwhelmingly they said they wanted a straight forward process. Other main comments below:

  • Be honest and transparent
  • Treat me with respect – Call Me
  • Remove the long winded application process
  • Can I please get some feedback

Some organisations have really grasped candidate experience and understand its greater importance to the business as a whole. Starting with the basics and getting it right shouldn’t be difficult for any hiring organisation. We hope the CandEs, with its research data and benchmarking opportunities, will demystify some of the perceived challenges and help any organisation on its journey to improve its candidate experience.

The CandEs Awards and benchmarking programme is completely free to enter for all participants and is funded by donations from third-party sponsors. Support for the 2012 U.K. CandE Awards programme came from global sponsor, Monster; principal sponsor, Talent Collective; gold sponsors, ChangeBoard, KellyOCG, and Peer Group; plus silver sponsor, HireRight. The CandEs movement has enjoyed and appreciates their ongoing support.

The CandEs U.K. white paper contains the results of the 2012 research data and can be accessed on the Candidate Experience Awards website. The document aims to help organisations benchmark their candidate experience initiatives against the aggregate of those that took part. Those interested in accessing the research can register for a complimentary copy at www.ukcandes.org. There they can also access details on the upcoming programme, which will be announced in the United Kingdom and North America this spring. Organisations can register to participate in the 2013 programme on the website or contact Leigh Carpenter directly leigh@thecandes.org

Leigh Carpenter – The UK Candidate Experience Awards