Wednesday, April 10, 2013

( Chief Financial Officer ) ( Account Executive ) ( Administrative Assistant to the CEO ) ( VP Field Claims Operations ) ( Field Research Photographer - Honolulu ) ( CAD Designer ) ( AutoCAD Electrical Drafter ) ( General Ledger Accountant Emeryville Solomon ) ( Billing/Collections Supervisor ) ( Accounting Specialist ) ( Sr. Audit Associate ) ( Lead Administrative Assistant ) ( Office Courier/Porter/Driver ) ( Customer Service Rep. ) ( Reference Assistant ) ( Event Coordinator ) ( (MS) HRIS Analyst )


Chief Financial Officer

Details: Milan Institute is a private post-secondary college and a growing leader in the Allied Health and Cosmetology fields.  We offer quality short term educational programs in career fields, with hands-on training, a committed staff, and experienced faculty.  Our organization has multiple locations in California, Idaho, Nevada and Texas.  To learn more about Milan Institute, we invite you to visit our website at www.milaninstitute.edu. Job Summary:The Chief Financial Officer (CFO) is a member of the Company’s executive leadership and reports directly to the Chief Executive Officer (CEO). Collaborating closely with the CEO and other executive team members, this position oversees all financial and capital planning matters of the Company. The CFO ensures all financial policies, protocols and procedures resonate with the Company’s Core Values. Qualifications: Bachelor’s degree in finance, accounting, or other closely related field MBA and/or CPA preferred 5+ years of experience in accounting management of a school chain Experience in budgeting and reporting for a complex organization with state and federal funding sources Must be skilled in interpreting the abstract pieces of financial analysis and performance; skilled in electronic spreadsheets Adept at skillfully communicating ideas and facts, packaging information and concepts in a way that increases understanding by others This is an exciting opportunity for the right candidates as we offer a competitive salary/benefits package. Company BenefitsMedical, dental, vision, life and supplemental insurance401(k) retirement plan with company matchEmployee Stock Ownership PlanVacation and sick payHoliday pay An Equal Opportunity Employer To apply for this exciting career opportunity, please send a cover letter, resume and salary requirements to:Gary YasudaChief Executive Officer/Owner

Account Executive

Details: Account Executive Secure and renew NSC membership via telephone and web technology to drive revenue in new and existing member organizations within the large-market Drive revenue in new and existing accounts via high-volume, proactive phone activities Build working relationships with customers to understand their safety needs and the NSC product solutions specific to those needs Develop/maintain knowledge of NSC product and service offerings in order to articulate features, benefits and specific capabilities Monthly, quarterly and annual revenue forecasting Exceed customer expectations of service through responsiveness to requests, timely follow-up and delivery on commitments Communicate customer feedback to appropriate NSC staff regarding strengths and perceived weaknesses of NSC products Ensure integrity of NSC's customer contact information by continually updating member/customer records Responsible for safety as outlined in the Safety Manual as well as follow safety policies and practices specific to job/position and level Perform additional duties as assigned

Administrative Assistant to the CEO

Details: • Manage CEOs Microsoft Outlook email on a daily basis;  only forwarding emails of importance – understanding Outlook email delegation & email rules a MUST• Managing the addition and deletion of Contacts within Outlook as CEO obtains new contacts via email or business cards• Handle light incoming phone calls and forwarding to the correct department or person• Managing CEOs calendar for various meetings with customers and partners• Manage and write emails based upon the needs of CEO• Calling to other executives to setup meetings and presentations• Handle incoming mail• Various spreadsheet & Database work to update,  add, delete, and maintain.  Includes company spreadsheets, SalesForce.com, and in-house Information Management System• Input Payroll information into QuickBooks and run commission reports from IMS system.• Social Media experience for companies a big plus -  Facebook, LinkedIn, Twitter, YouTube• Light filing and organizing

VP Field Claims Operations

Details: Posted Date:  3/28/2012Summary: Summary:Manages the personal auto field claims operation and implementing strategic initiatives within the claims organization.Job Responsibilities:•Oversees the implementation and ongoing management of claims settlement techniques, best practices, strategies and guidelines for Esurance to facilitate and support of customer service excellence.•Continually reviews claims operation to ensure that processes are utilized to achieve optimal performance and conforms to industry best practices.•Provides subject matter expertise on high exposure losses, and maintain channels of communication with the Product Management community in order to support Esurance’s core business practices.•Recommends strategic actions according to trend analysis reports specific to the jurisdiction.•Manages the performance of each claim office or region according to the established key claims metrics; works closely with local management to develop initiatives to improve performance as noted.•Ensures there are proper claims resources within each operation and deploy these resources according to business planning efforts.•Develops and executes on plans relating to the opening of additional claim offices to support the expected growth rate.•Collaborates with HR and Claims management to foster a positive employee environment that is receptive to change.•Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.•Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; Manages, coordinates, monitors and evaluates the activities of department staff directly or through subordinate supervisors.•Prepares reports and documentation concerning departmental activities.•Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals.•Manage assigned department budget and spending at or below plan.Qualifications:•Detail-oriented with strong organizational, management, and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.•Demonstrated ability to manage relationships with both internal and external customers.•Demonstrated ability to work effectively under pressure, independently, and within a collaborative team oriented environment using sound judgment in decision-making.•Must have excellent communication skills both oral and written.•Demonstrated knowledge with claims technology and leading industry practices.•Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word).•Must be able to travel up to 50% Experience / Education:•Bachelor’s degree or equivalent education required; MBA/Master preferred.•Ten or more years of experience with claims management required.•Three or more years of direct supervision of employees required.•Experience in multi-state claims jurisdictions.In addition to career advancement opportunities and a fun work culture, Esurance offers comprehensive medical, dental, vision care and supplemental life insurance benefits for you and your family, a competitive compensation package along with a Performance Bonus, company matching 401(k) plan, and immediate tuition reimbursement from the start of your employment.

Field Research Photographer - Honolulu

Details: CoStar Group, Inc is the leading commercial real estate information provider for the United States. Our products are used by over 180,000 commercial real estate professionals who rely on our services for their important information and marketing needs. CoStar data is vital to commercial real estate brokers, owners and other CRE professionals to make smarter decisions about their markets and investments. CoStar Field Research Photographers are our “visual data collectors”. Equipped with state-of-the-art equipment (camera and vehicle) our Field Research Photographers collect data on and photograph all commercial properties in their defined geographic working areas. Field Research Photographers are managed by a Field Research Manager located in our headquarters in downtown Washington, DC. Each Field Research Photographer is given a core territory and in driving in half-square miles, the Field Research Photographer search for and collect visual information on commercial properties. » Learn more about CoStar's Field Research Vehicles. Essential functions of a Field Research Photographer: - Photograph and collect data on all commercial properties with for lease and for sale signs working in entire assigned territory - Contact brokers to obtain leasing and/or sale information on properties collected as leads - Drive ½ square mile areas, within core territory, searching for all commercial properties, flexible schedule based on weather possible - Link property tax record to the data record they create for the building - Collect all visible data fields about the property including, but not limited to, the address, bldg type, # of stories, gross building area, bldg height, industrial loading information, retail specific details - Use Photoshop software to correct digital images - Travel up to 2 weeks or more per month within assigned territory - Rooftop geocode all properties - Create footprint for each building using polygon tool in field mapping software - Associate any assigned tenant locations to polygon, and photograph tenant space - Link multiple polygons to one CoStar building i.d. to associate multiple buildings at one shopping center - Follow daily Field Research procedures involving regular communication with manager and uploading data - Understand and maintain a pre-determined measure of quality for daily work as well as special projects - Add at least 25 buildings per day when grid canvassing - Scan at least 200 buildings per day, resulting in an average minimum of 25 new potential listings (leasing and/or sale signs) per day when working on lead project - Abide by CoStar safety standards - Maintain company vehicle and equipment - Represent CoStar in a professional manner at all times - Represent Field Research at occasional trade functions - Flexible schedule based on weather possible  Physical Requirements of Position - Repetitive and frequent standing, seeing, sitting and walking up to 8 hours per day. - Repetitive hand and arm movements needed to type and write. - Occasional bending, stooping, squatting, lifting, twisting and carrying are necessary to perform job functions. - Exposed to various weather conditions each day. - Exposed to both vehicle noise and possible car exhaust fumes. Joining CoStar Group puts you in the center of the dynamic, fast paced commercial real estate industry. CoStar changed the way commercial real estate works by empowering professionals with the industry's largest database of researched, unbiased commercial property information. Today, CoStar Group (Nasdaq: CSGP) is the premier information, marketing and analytic solution for tens of thousands of commercial real estate brokers, owners, developers, investors, lenders, appraisers and more. We have invested over $1 billion in our research operations and we are currently seeking self-motivated, driven and inquisitive photographers to join our industry-leading Field Research team. Qualifications: - Strong technical proficiency in digital photography - Excellent communication (oral and written) and organizational skills - Knowledge of Windows, Microsoft Office, Internet applications, Photoshop or comparable software - The ability to quickly learn and apply new concepts such as commercial real estate terminology, mapping and GIS concepts. - Appraisal and GIS experience preferred Required: qualified candidates will possess the following - A Bachelor’s degree - An entirely clean driving record; we check driving records as part of our pre-employment background screening process - Ability to travel up to 2 weeks per month within assigned territory - U.S. Work Authorization Compensation:The Field Research Photographer position is a base salary plus bonus-eligible position (in the mid $30’s). The bonuses are paid on a 4-week cycle and are based on your performance against pre-determined performance metrics. We are seeking individuals who thrive in a metrics and performance based environment and who are driven by bonus incentives to produce great results. Benefits: CoStar offers a benefits plan ranked among the top 10% of employers nationwide, including generous medical, dental, prescription, and vision insurance (through Aetna); a 401k plan with company match and employee stock purchase plan; and paid training throughout your career. - Extensive orientation & paid training at our headquarters in downtown Washington, DC - Comprehensive medical, dental, prescription and vision benefits through Aetna with a choice of two plans - Company-paid life insurance for one time's your annual base salary to a maximum of $300,000 per year - Company-paid long-term and short-term disability benefits - 12 days accrued paid vacation 1st year; 5 days sick leave per year, and 2 personal days. - A 401(k) plan with immediate eligibility and Company match. Come grow with us -- CoStar Group is seeking talented individuals like you to join our winning team! We are proud to be an Equal Opportunity Employer m/f/d/v. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

CAD Designer

Details: Gale Banks Engineering is an established, market-leading manufacturer of aftermarket performance products for trucks, SUVs and motor homes. We are currently seeking a full time CAD Designer to research, plan and design mechanical and electromechanical products and systems related to automotive and marine applications of diesel and gasoline high-performance engines. Successful candidate will: Create 3D models and drawings to design automotive performance components and systems, ensuring the components interact together in order to achieve optimum performance.  Develop prototype hardware and create production drawings from prototypes. Coordinate prototype fabrication and installation activities to ensure products and systems conform to engineering’s design and specification.  Write technical specifications and engineering documents. Develop Bills of Material and product installation manuals and owner's manuals. Determine best materials for the application by researching various external component and materials suppliers.   Review specifications to ensure component compliance and compatibility with our products.  Interact with purchasing, manufacturing, customer service, installation and outside vendors throughout all phases of product development.   Work closely with engineering personnel in the fabrication of test apparatus and equipment, and the development of methods and procedures for testing products and systems.  Personal Attributes Highly responsible, self-motivated and able to thrive in an energetic, fast-paced, creative environment. Strong work ethic and the ability to work effectively independently and in a team environment. Hands-on; completes tasks and dependable; proactive in nature. Knows what needs to be done and operates with a sense of urgency, focus and discipline. Have excellent communication skills (written, verbal, presentation and interpersonal). Team player, with a strong sense of ownership and a 'get things done' attitude.

AutoCAD Electrical Drafter

Details: Job Classification: Contract Our client, a leader in the fire alarm industry, is currently seeking an AutoCAD Drafter on a contract basis for their facility in Earth City. The contract is estimated to go 4-6 months, but could go beyond that.The candidate will work closely with senior design engineers to develop drawings, calculations and equipment applications for fire alarm, sprinkler and suppression systems using AutoCAD. They will be responsible for reviewing and interpreting engineering specifications and preparing complex electrical drawings. This will include conceptual presentation drawings, floor plan layouts, riser drawings, and battery and voltage drop calculations. They may also help coordinate the projects delivery process from receipt to completion.Qualified candidates must have experience with 2D AutoCAD as an Electrical Drafter. Candidates must also be proficient in reading and understanding electrical layouts and diagrams.Applicants must be able to interview and start immediately! Join Aerotek, one of the leading providers of engineering and engineering support professionals in North America. Due to our growth, we''re constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across a number of different industries. We know it''s more than just your day-to-day responsibilities that can make or break a job. It''s the support you get. That''s the reason Aerotek offers a variety of benefits including medical, dental, optical, 401k, and many more. Don''t put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek team! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

General Ledger Accountant Emeryville Solomon

Details: General Ledger Accountant role open in Emeryville.  Perform all month and year end tasks associated with general ledger set up and maintenance.  Reconcile bank and balance sheet accounts, journal entries, recognize revenue, maintain fixed assets schedules, and analyze project pricing and profitability. You will provide back up to accounts payable and payroll.  Required skills and experience:General ledger work at least three years of similar experienceBank and Balance Sheet ReconciliationsBA/BS in AccountingAbility to handle a high volume of transactions and tasks.   Please send your resume to with your cover letter.  Or apply on line.

Billing/Collections Supervisor

Details: Date Posted:  04 / 09 / 2013 Facility:  Baylor Medical Center at Uptown Job Category:  Business Office  Baylor Medical Center at Uptown is currently seeking a full-time Billing/Collections Supervisor. The Billing/Collections Supervisor has the responsibility to enter all charge entry data for all surgery and inpatient cases to capture all charges relative to patient visit. A minimum of 2-3 years of collections, medical and itemized billing and must have basic coding knowledge.  Must have the ability to read and understand EOB’s (explanation of benefits) and the ability to multi-task in a fast paced environment. Skills in exercising a high degree of initiative, judgment and decision making to achieve organizational objectives. Monitor and supervise collections staff to ensure all collection processes are being followed daily and with the ability to communicate clearly and effectively with all levels of management.           Position qualifications and requirements for Billing/Collections Supervisor include:  High school graduate or equivalent.CPC certification a plus, but not requiredMedical terminologyExcellent time management skillsMinimum 2-3 years of collections, medical and itemized billing experienceSelf starter with great organizational skills  Baylor Medical Center at Uptown is a new state of the art surgical hospital in the Dallas’ Uptown area. Specialties and services will include Orthopedic, Spine, Pain Management, General, Plastic, and Ear, Nose, and Throat surgery. Our mission is to provide first-class services for the local community in a safe, comfortable, and welcoming environment; one in which we would be happy to treat our own families. Baylor Medical Center at Uptown is a part of United Surgical Partners International (USPI). USPI owns and operates multiple surgical hospitals and ambulatory surgical care centers throughout the United States and London; with headquarter located in Addison, TX.             Please fax or e-email resumes to Kimberly Montgomery at or fax to (214)292-8685.

Accounting Specialist

Details: We are currently seeking an Accounts Receivable / Accounting Specialist to join a high-end Consumer Electronics client of ours. This individual will analyze all customer accounts, assist in the Accounts receivable process, and provide management with useful and accurate financial information on a timely basis.  Job Responsibilities: Communicate with customers and the sales team to resolve customer discrepancies in a high-volume and fast-paced environment. Analyze large data sets. Assist with the month-end closing process. Manage and process end-user orders. Coordinate and assist with special projects and departmental activities. Analyze and validate customer payments and deductions. Prepare weekly customer payment forecasts and internal management information reports. Review contracts and agreements to identify and account for various accounting issues.

Sr. Audit Associate

Details: Are you interested in working in public accounting but not interested in the long hours? Our client a local CPA firm is looking for a Senior Audit Associate to add to their firm. This Senior Audit Associate will be part of an expanding team that will be responsible for examining financial and accounting records, internal control testing and analysis of financials.

Lead Administrative Assistant

Details: Superior Energy Services, Inc. is a leading provider of specialized oilfield services and equipment, focused on serving the drilling and production-related needs of oil and gas companies as well as the plug and abandonment and decommissioning services required at the end of a well's life. The world's energy producers rely on us for the services, tools, equipment and exceptionally trained personnel needed to enhance and maintain the production of oil and gas wells. We play a vital role in all phases of a well's lifecycle — drilling, sand control and stimulation services, production and decommissioning. Superior Energy Services and its subsidiaries are EEO/AA employers. Through participation in the E-Verify program, Superior Energy Services, Inc. electronically verifies the employment eligibility and Social Security Number validity of all new hires.Superior Energy Services, Inc., is currently seeking a Lead Administrative Assistant to join our team in Houston, TX.Summary:This position will oversee and manage the Equity Drive Administrative Team (EDAT), supporting sales and all individuals based or visiting the Equity Drive office location.  This position is fully responsible for managing special projects and the daily tasks of the Team. This position will also ensure delivery of administrative support at the Equity Drive location is professional and accurate, and will provide general correspondence, oversee the organization of communal, file and mail rooms.   This position will enable effective networking and ensure communication is of the highest level between the team and customers. This role is responsible for allocating work and monitoring productivity of a small team.  The role will ensure even distribution of workload and that the reception desk for Equity Drive is staffed at all times.  Essential Duties and Responsibilities: Perform and manage daily work of EDAT to ensure adequate coverage is provided at all times and individual workload is evenly distributed throughout the team Ensure weekly and monthly reports are provided to customers including periodic quality checks Ensure all customer databases are current and accurate including address, contact information, etc. Manage CRM database to track contacts, opportunities, sales calls and other customer interactions Collaborate with the Corporate Sales Team to deliver exceptional customer experiences to our most strategic customers based on well-organized major account plans Coordinate with Marketing teams to organize and execute sales programs and customer events Develop customized presentations to be used by sales team to introduce new products and solutions Approve and submit invoices for payment Coordinate the resources and materials required for employee events, company events and client meetings Oversee inventory of promotional items and ordering Track client visits and calls for the sales team Ensure the timely distribution of the weekly sales report Manage correspondence and mailings related to general inquiries and customer needs Participate in the Equity Drive Corporate Committee regarding Facility Management Provide back-up support for other team members so that the team maintains an “always a live voice" availability for our customers. Performs any other delegated duties considered appropriate in order to maintain the efficient running of the department.

Office Courier/Porter/Driver

Details: Office Courier/Porter/Driver needed for apartment management company located in the Memorial Park area of Houston.  Duties include, but are not limited to: Delivering packages to other offices and properties in the city including courthouse; Drive owner of company to meetings and airport as needed; Post office deliveries; Light building maintenance (change light bulbs, sweeping floors, window cleaning, etc.); Help out with programming of building HVAC system; Light to heavy lifting involved; Pick up office supplies; Office duties as needed; Helping in office as needed with filing, etc; Other miscellaneous duties as needed.   Hours:  Monday - Friday 8:30am - 5:30pm.   Must pass background check and drug test - no felonies.    Must have excellent driving record and good credit.  Must have reliable transportation to and from work.   Company Truck provided for office runs.   $15/hour and benefits including 401(k), heath and dental insurance.

Customer Service Rep.

Details: Job Classification: Contract Prominent company in Waterloo, IA is looking to hire a Scale Clerk. This person will be responsible for weighing trucks as they enter warehouse as well as depart and make the appropriate payouts. Ideal Candidates will:•Have strict attention to detail•Be comfortable working with highly diverse clientele Join Aerotek Professional Services&#174. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Reference Assistant

Details: Infotrieve is a global leader in information services and content management technology for businesses.  For more than 20 years we have been providing corporate information centers, R&D facilities, and legal, business affairs and product professionals in more than half the Fortune 500 with a broad array of software solutions and services. Position OverviewThe Reference Assistant will work onsite at one of our clients and will provide reference and customer service support in their corporate library.  This position located in downtown Indianapolis, and will report to the Onsite Business Manager. Responsibilities Provide customer service for document delivery, standards, and ebooks Handle all online chat requests Fulfill document delivery requests Collection maintenance, including shifting and shelf reading of our materials Monitor library email box; escalate questions when necessary Maintain the physical space of the library; ensure the floor is tidy and presentable Order and maintain the department supplies Create work orders for the floor Update training calendar

Event Coordinator

Details: Event Coordinator Pragmatic Marketing is the leading authority on product management and marketing. We train technology companies around the world on how to build products people want to buy and how to market them effectively. We are seeking an in-house Event Coordinator to join our North Scottsdale (Raintree/101) office to coordinate event logistics. Travel is not required.Do you have the qualities on our wish list?Variety is the spice of life. We’re a small company with a roll-up-your-sleeves attitude, and you are, too. The words “that’s not part of my job description" would never cross your lips. You are capable of juggling multiple tasks, and are eager to learn and try new things.You think on your feet. You have never met a problem you could not solve. You have a strong sense of urgency, initiative and drive to get things done correctly. You are passionate about contributing your ideas for improvement and sharing suggestions for new ways to get the job done.You are a stickler for quality. Typos make you cringe. You straighten crooked pictures on your friends’ walls. In short, you notice the details and you know they’re important.Key Responsibilities Coordinate and organize logistics for seminars held at our customer sites as well as public venues. This requires an ability to communicate well via phone and email. Pre-event communication and planning with key venue stakeholders and vendors regarding meeting rooms, instructor travel, audio visual, and food & beverage Build relationships with key contacts at customer sites (key contacts include VP, director-level, and administrative assistants) and venues (Director of Catering, Banquet Event Manager, etc.) during pre- and post-event logistics coordination Customize and plan F&B menu selections, ensuring highest quality deliverable while being cost conscious Enter seminars in training calendar, order seminar manuals and materials, and communicate seminar logistics to instructor team Work closely with instructor team and internal sales force Review and approve post-event hotel invoices against the hotel Banquet Event OrderThis is a full-time position, Mon-Fri, 8:30 am – 5:00 pm based in Scottsdale, AZ. Telecommuting not permitted. Salary commensurate with experience.No calls or visits, please. Email resume to

(MS) HRIS Analyst

Details: Our client is looking for an HRIS Analyst for an 8+ month position in Fort Washington, PA. Supports delivery  of HR services to employees, managers, and  HR Professionals for the following HR Service Lines: Workforce Administration ¡V Administration of WFA including business process management of PeopleSoft employee and manager self-service (data management, terminations, transfers, promotions, etc.), mass and manual transaction processing, I9 Administration, and electronic record jacket. Interface with Global Payroll as necessary. Scope: Global. o Workforce Reporting and Analytics ¡V Administration of workforce reports for the HR community. Provide easy-to-use ad-hoc HRMS reporting capability.  Consult with HR community by providing workforce analytics to support targeted workforce studies or HR programs which improve organizational productivity. o Absence Management ¡V Provide administrative support in the oversight of services and processes supporting FMLA, Short and Long-Term Disability, Jury Duty and other employee leaves including timekeeping and payment processing. Scope: U.S. and Canada. o Employee Relations ¡V Support ER in executing operational business processes supporting EEO reporting and Reduction-in-Force and Severance programs. Scope: U.S. and Canada. Support service delivery channels including  Portal, HR systems (with IT) including employee self-service features, help desks and back office operations Business process management and functional system requirements (how the system behaves to support the business process) Participate in Change Requests and User Acceptance Testing with HR COE, IT, Ally HR, Payroll and supplier partners Monitor HR Operations email box. Serve as a point of contact for queries and requests when questions cannot be answered through self-service and / or Call Center Tier 1. Troubleshoot miscellaneous issues and route, where necessary to other Ops managers in payroll, HR or benefits areas. Monitor, analyze and audit transactional effectiveness and performance, develop and monitor dashboards, monitor and conduct SLA reviews, and facilitate necessary transactional process break-fixes or improvement support Promote best practices in service delivery including first-call resolution, accurate responses through frequent review of scripts, and analysis of ticket inquiry and resolution detail to drive continuous process improvement in self-service Monitor portal content and help desk scripts on a regular basis; facilitate updates / edits as required and in collaboration with supplier partners, HR COE, HR and HR Operations peers