Customer Service Vendor Supervisor
Details: GENERAL SUMMARY: Responsible for managing the relationships between PPL and its various outsource partnersResponsible for the performance & production of PPL's outsource partnersCollaborates with departmental peers to ensure synchronized information, processes & protocol between internal and vendor staff Expected to plan, organize and prioritize departmental goals and workload. Expected to maintain adequate staffing for delivery of consistent, timely and accurate service to customers per forecasted call volumeExpected to have excellent verbal and written communication and time management skills.Responsible for developing excellent working knowledge of PPL programs and operating platforms ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as appropriate and necessary). The requirements listed below are ranked in order of importance and are representative of the knowledge, skill, and/or abilities required to do the job successfully. Include appropriate references to quantitative abilities, computer skills, writing skills, research skills and general attributes. (Note: It may be helpful to use the PCG performance evaluation tool as a reference point.) Oversee & Administer 3rd Party Outsource Relationships (60%)• Maintain Peer Quality • Maintain Peer Efficiency• Refine/Streamline inter-company processes & technologies to drive perpetually improving efficiencies• Actively monitor performance across all assignments• Educate internal Customer Service staff and calibrate with other departmental peers regarding outsource tactics Manage Call Center Operations (20%)• Provide feedback to Vendor Quality Team regarding the quality of their work, productivity and attendance.• Coach and motivate staff to meet growth and leadership opportunities.• Conduct interviews with prospective PPL employees.• Establish promotion goals and educate staff about career development opportunities• Work with all other operational areas to ensure timely resolutions to internal and external customer inquiries• Appropriately delegates work to departmental staff• Prepare performance evaluations and corrective action plans for staff per HR policies and procedures• Ensure accurate time and expense billing practices among assigned staff• Implement operational and process improvements to ensure effectiveness and efficiency of operations.• Monitor Customer Service industry best practices and implement at PPL as appropriate Coordinate Project Requirements/Client Expectations/ Maintain Client Relationships (10%)• Create and maintain working relationship with state client and state contract monitor• Implement PPL corporate policies to align with client expectations on each assigned project• Establish and manage a liaison role between PPL and client staff • Identify new PPL business growth opportunities and participate in PPL seminar/conference presentations• Serve as point person during startup/enrollment phase of new projects• Coordinate effort of other staff Manage Call Center Systems (10%)• Perform periodical tests on phone systems• Monitor call routing between vendors and call center• Compile and analyze weekly vendor activity reports per program requirements and established guidelines• Coordinate with PPL and PCG IT departments for implementation of necessary Call Center technology per PPL operational requirements and client contract requirements in a cost effective manner.EDUCATION and/or PREVIOUS EXPERIENCE REQUIRED (include any required certificates, licenses and registrations): Education: Bachelor's degree or equivalent, or equivalent experienceExperience: 5 years supervisory/leadership customer service experienceSkills: Detailed and process improvement orientedOutstanding PC spreadsheet skills requiresAbility to write and speak Spanish preferred Knowledge of MS Windows, Excel and Word preferredExperience or knowledge of American Indian tribes a plusSUPERVISORY RESPONSIBILITIES: Assistant Customer Service SupervisorCustomer Service Agent IIICustomer Service Agent IIPCG is an EEO,AA,VEVRAA Employer
Director Business Development
Details: .Position Summary:Oversees and directs the activities and staff involved in the development, manufacturing, and market execution of large retailer exclusive brands from inception to implementation. The Director Business Development acts as a “Trusted Advisor” to the DFV Wines Chain Account team and to these retailers on all matters of the wine business including; global wine sourcing, wine supply status and cyclical trends, extensive wine knowledge of domestic regions and appellations, as well as, knowledge of international wine regions and appellations, production and wine making capabilities, marketing and graphic design expertise, and legal compliance matters. Partners with and communicates extensively and thoroughly with the Chain National Account managers on delivering high quality exclusive brands to the nation’s largest retail chain customers and works in conjunction with both national sales organizations to construct a “Best in Class” distributor network to ensure the highest quality distribution to our retail partners. Works closely with the Quantum Wine Partners Marketing team on the step-by-step development, production, and marketing of exclusive retail wine brands.Director Responsibilities – Essential Duties:Understands, communicates, and shares Company vision throughout division/organization and provide cross-functional perspective, direction, and support.Provides leadership and personal support; coaches, guides, nurtures and develops the right people; “walk the talk”.Drives Company focus, manages culture, encourages strong work ethic, and fosters an environment of trust and respect.Develops group and individual performance plans in alignment with Company goals and objectives; communicates clearly and defines individual and group objectives; maintains level of productivity in unit.Trains employees to do their job; sets standards for work performance.Monitors performance and provides feedback to direct reports through formal and informal performance feedback; regularly communicates with staff to achieve mutual understanding and desired results.Recognizes and addresses performance strengths and limitations of subordinates.Manages employee attendance to ensure compliance with Company standards; approve/monitor overtime.Communicates and supports Company policies and decisions in a positive manner.Develops staffing needs, selects new employees, makes recommendations in job evaluation and compensation, recommends termination actions.Conducts team meetings with department employees; includes monthly safety topic.Handles employee issues, concerns, and complaints in an objective and confidential mannerProvides employees with a safe, comfortable, and rewarding work environment.Prepares and monitors department overhead budget.Duties/Essential Job Functions:Demonstrates principled leadership and sound business ethics; shows consistency among principles, values, and behavior; builds trust with others through own authenticity and follows-through on commitments; drive results and success; conveys a sense of urgency.Works closely with the National Account Chain team to build trust with the team and to develop a competent and high achieving customer focused National Chain Account sales organization recognized by management, competition and customers as “best of class”.Develops strategic solutions for top retailers to meet their growing global wine needs and presents those solutions in a highly professional manner to ensure expanded market share of the retailers exclusive brand business and the national branded business as well.Works to build consensus with the QWP marketing team as well as with the finance and CRG management teams, and the Manteca winery, including; winemaking, compliance, and customer service.Acts as the “Trusted Advisor” to the Company’s largest retail customers on all matters of the global wine business and to provide knowledge, coaching, and counseling to the National Chain Account team on providing global exclusive brand solutions to the retail trade.Contributes to the organizations profitability; sets and achieves sales goals while remaining within established budget; makes decisions that enhance the organization’s financial position; establishes realistic budgets; uses financial and quantitative information effectively to manage P&L statements, budgeting, forecasting, pricing, and marketing budgets.Collaborates with VP & GM, finance, and marketing to define overall sales strategy to optimize divisional financial performance.Initiates, cultivates, maintains, and expands highly effective business relationships with top chain account buyers and senior management of the nation’s largest retail chain accounts.Develops short-range tactical plans that are appropriately comprehensive, realistic, and effective in meeting divisional goals; integrates planning efforts across functional departments.Identifies critical, high payoff strategies and prioritizes team efforts accordingly; uses information about the market and competitors in making decisions; recognizes strategic opportunities for success; adjusts actions and decisions for focus on critical strategic issues e.g. customers, quality, and competition.Continually evolves profitable business model by providing creative solutions to customers changing needs and developing innovative product solutions for the prevailing market conditions and business cycles.Develops effective give-and-take relationships with others; understands their agenda and perspective and recognizes/effectively balances the interest and needs of the QWP, the National Chain Account division, and the two sales divisions, and also with the broader organizations in Napa and Manteca.Performs all other duties as needed or required to maintain and grow profitable business within the assigned account base.Equipment and Materials Utilized:Type: Laptop, Fax Machine, Printer, Personal Data Assistant, Cell PhonePosition Requirements:Education: Bachelor's degree in Business, with an emphasis in Sales or Marketing requiredExperience: 10+ years of experience in direct wine sales delivering $20 million plus revenue.Established record in developing and building aggressive and competent sales organizations, meeting and exceeding sales goals within established budgets, and contributing to successful sales plans and strategies.Experienced in sales of products with three tier distribution systems; producer, wholesaler, and retailer in a decentralized sales organizational environment Familiarity with value-added products and development or utilization of sales training programsKnowledge: Excellent communication, planning, and organizational skills with strong management backgroundHigh level of financial and business acumen; develop P&L statements, budgeting, forecasting, pricing, and deal structuresAbility to understand and apply market intelligence to sales strategy; read and evaluate sales and marketing reports, analysis, and trendsAbility to stay current with company brands, programs, initiatives, policies and procedures as well as products offered by the company’s competitionExecutive presence to influence senior decision-makersProficient in desktop applications (MS preferred)“Management retains the discretion to add to or change the duties of the position at any time.”Delicato offers its employees a very generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.EOE
Sales/Fundraising-Youth Market Director
Details: What's your motivation? Opportunity. Creativity. Contribution. It's all part of working for the American Heart Association...where you can contribute professional growth with personal fulfillment. So if you're considering a rewarding career, consider the American Heart Association. We have an excellent outside sales/fundraising opportunity for a Youth Market Director located in the Great Rivers Affiliate Cincinnati, OH office.Be a part of our life saving mission: building healthier lives free of cardiovascular disease and stroke.Under the direction of the Sr. Director Youth Markets, the Youth Market Director is responsible for implementing the American Heart Association's Jump Rope for Heart and Hoops for Heart events in a 3 county territory. This position works with school based coordinator, or school based committee to raise funds through our school based educational fundraising program. The Director will act as the American Heart Association liaison with schools in the territory and is responsible for achieving income and recruitment goals through the management of existing customers, and prospecting for and cultivating of new school accounts. This position is responsible for an overall aggressive fundraising goal of $244,000 net dollars.In addition to implementing the school based programs, the Youth Market Director will hold responsibility for one Heart Chase event and will be accountable for donor solicitation, volunteer and participant recruitment, training and management activities including volunteer management to reach community participation and income goals. Strong sales skills are needed to engage individuals and businesses of all sizes as donors, participants and volunteer leaders. The Director will work with a community based volunteer committee, including community partners creating a grassroots movement to set people on a journey to better health. This event has a fundraising goal of $18,000.Responsibilities:•Coordinates, plans and implements activities and resources necessary to achieve Youth Market fundraising objectives in the assigned territory. •Personally recruits event coordinators at area schools and provides resources and motivation for coordinator throughout event cycle to maximize successful completion results.•Implements best practices with Jump Rope For Heart/Hoops For Heart programs.•Monitors status of Jump Rope For Heart/Hoops For Heart events in schools and provides customer service, trouble shooting, and support.•Confirms thorough and accurate entry into AHA (Seibel) database and runs and reviews reports to support campaign management.•Provides appropriate documentation to Youth Market Vice President and affiliate to maximize the customer service potential from the affiliate and support timely and accurate completion of JRFH/HFH reporting affiliate-wide. •Provides expertise in the Youth Markets policies, procedures, and programs.•Collaborates with other AHA staff and volunteers as needed to promote and support local initiatives.•Performs other duties as assigned.
Vice President, Chief Operating Officer Paladyne
Details: Company Description:Broadridge is a leading provider of investor communications and technology-driven-solutions to banks, broker-dealers, mutual funds, and corporations globally. Our systems and services include investor communication solutions, securities processing and operations. In short, we provide the infrastructure that helps the financial services industry operate. With 50 years of experience, we provide financial services firms with advanced, dependable, scalable and cost-effective integrated services to help run their businesses. This position is with our Paladyne business unit. Paladyne provides next generation investment management solutions to the buy side industry including hedge funds, asset management firms, and fund administrators.Job Description:Reporting to the President of Paladyne, the Chief Operating Officer of Paladyne must be able to lead the Service, Product and Development teams to support the day to day service delivery needs of the organization. In addition, the COO will need to work with the President and Paladyne management team to define and continue to refine the future business strategy for Paladyne for the future. Provide the leadership to provide necessary organizational infrastructure and processes to support planned revenue growth, the development and introduction of new product capabilities, as well as overall gains in market share. This includes a broad, long-term view of the challenges and opportunities associated with the projected direction of financial services in general and the buy side specifically and how changes in external or internal factors might impact the operations of Paladyne. The individual will also invest time with key customers understanding their current and future requirements in order to better design new products and services that would create value while ensuring the delivery of world class service.INND12**
GIS Technician
Details: Homer Electric Association, Inc. is seeking a is seeking a person to fill the position of GIS Technician in the Kenai office. Job duties include, but are not limited to the preparation, maintenance and updating of maps showing electrical transmission and distribution facilities, including system maps, one-line diagrams, switching diagrams, construction drawings, specification drawings, and related records using electronic mapping programs. Producing staking sheets and as-built drawings, acquiring and verifying GPS coordinates using GPS technology. Applicants must have an associates' degree in computer science, GIS, cartography, or a related field, and AutoCad training. A minimum of one year of experience with electronic mapping systems and a demonstrable knowledge in the use of GPS technology. An understanding of coordinate systems is also required. Qualified applicants can apply online at http://homerelectric.applicantpro.com/jobs. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at (907) 235-3369 or . HEA is an Equal Opportunity Employer. The application period for this position will close May 10, 2013. Source - Anchorage Daily News
AT&T Retail Sales Consultant - State College, PA (Shoppes at North Atherton)
Details: AT&T: So Much More of What You Work For Looking for an opportunity where you can put your energy and enthusiasm to work to create unlimited earning potential? Of course you are.How about a chance to learn, grow and advance with the number one wireless company in America?Even better.We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.Opportunity, Security – and Great People Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.Start with the paycheck: We offer a competitive base salary plus an attractive, uncapped commission structureAdd a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and servicesRound out your experience with training on the latest technologies and devices – today, tomorrow and for as long as you work with usAs you learn and succeed, you’ll be eligible for new opportunities and financial rewardsAnd every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistanceJOB DESCRIPTION Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Position may be commissioned and quota based.GENERAL DUTIESThe essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following: GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: Possess a competitive spirit and desire to meet and exceed sales goals Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools Understand customers' needs and help them discover how our products meet those needs Multi-task in a fast paced team environment Educate and engage customers through product demonstrations Interact with customers and provide prompt and courteous customer service to all customersThe successful candidate will be able to perform the following with or without reasonable accommodation:Ability to work flexible hours, including evenings, weekends and holidays Ability to stand for long periods of time Ability to complete all paperwork completely, accurately, in a timely manner Ability to lift up to 25 pounds Ability to operate a personal computer, wireless equipment, copier and fax Ability to work in other locations as the needs of the business dictate may be required. Complete all aspects of opening and closing the store in accordance with written procedures. Submit all transaction journals on a daily basis. Assists with inventory maintenance May be required to wear a uniform Requirements: Desired Qualifications:1-3 years retail/customer facing/sales experience preferred.Retail Sales Consultants are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!Provisions listed in these job descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company’s sole discretion.
AT&T - Student Intern - Technical I
Details: The Summer Internship Program is a strategic program that enables participants to combine their coursework experience with the skills and real world experience needed to broaden their knowledge across the IT application development spectrum.Through our student internships, you'll benefit from the combination of classroom theory and real world experience. You will receive on-the-job training where interns can work with project teams.Our internships will give you hands-on experience and valuable knowledge that will last you a lifetime. You'll make valuable contacts and get the inside view of telecommunications from the industry leader.Mentors are assigned to each intern, one for project and one for additional skills development.This program is an 8-12 week program and curriculum may include one or many of the following subjects:HTML knowledge WIKI pages Project Management Strong Team Building Skills Leadership Skills Requirements: Required Qualifications:Working towards BS or BA degree in Computer Science, MIS or related technical fieldGood communication, self-motivation and teamwork skills are a must3.2 GPA or aboveOpen to US Citizenship or Permanent ResidentsAT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Manager, Accounting
Details: Manager, Accounting
Teck Alaska
Please go to www.nana.com to apply for this position. For more information about Teck, please go to www.teck.com
Source - Anchorage Daily News
Personal Banker
Details:
BMO Harris Bank is seeking a Personal Banker to work in our Elmhurst, IL location.
To explore this great career opportunity, please visit our website at:
Click here to Apply
At BMO Harris Bank,we have been helping our customers and communities for over 125 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives.
MANDATE
The Personal Banker will ensure the customer’s needs are achieved by conducting a thorough financial needs assessment and offering the most appropriate products and services that fulfills the customer’s immediate and future financial needs. Under direct supervision, the Personal Banker will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker is accountable for delivering clarity to customers through simplicity, guidance, and know-how.
KEY ACCOUNTABILITIES
Sales/Production
Develop, maintain and support the sale of banking products and services by generating and following up on leads. Works with prospective and existing customers to assess potential overall banking needs.
Identify and sell or refer appropriate banking products based on strategic analysis of customer financial needs after conducting an in-depth customer needs assessment. Deliver clarity to customers by providing simplicity, guidance, and know-how.
Accept coaching observation and performance feedback from Branch Manager, Assistant Manager, Mortgage colleagues, HIS colleagues, and Private Banking Representative to improve skills and performance.
Generate new customer relationships by consistently applying the Harris Bank Sales concept to all new/ prospective customers – 100% of the time. Cultivate and strengthen current customer relationships by staying abreast of the customer’s needs; maintain a customer needs analysis and assesses the overall financial needs of the customer; follow up when appropriate to present products and services that will meet the customer’s overall financial goals.
Meet or exceed current sales revenue goals and One Harris goals by selling and cross-selling bank products and services to retail, mortgage and small business customers that satisfy the financial needs and goals of the customer; refer qualified customer leads to HIS, Mortgage, Business Banking, Private Banking, etc. in order to successfully fulfill One Harris goals.
Personal Banker may be required to create and execute individual mortgage sales plans and revenue goals. The Banker will analyze customer financial, credit data and other relevant information to evaluate level of risk as well as present viable financial alternatives and advice to customers. The Banker will receive customer applications, quote mortgage rates/points and complete necessary follow-up activities to acquire mortgage sales.
Have an understanding and apply basic sales skills and product knowledge including deposit and loan products.
Conduct targeted sales calls (phone or in-person [with Bank Manager, when appropriate]).
Work collaboratively with the Retail Team and all lines of business to improve the customer experience; inspire trust and motivate others, embrace opportunities for learning, partner with colleagues and share knowledge while embracing the Harris Customer Promise.
Relationship Management/Customer Experience
Define great customer experience by consistently providing exceptional customer service, consisting of a friendly demeanor, sense of urgency and willingness to assist the customer at all times, ensuring issues and requests are solved promptly, thoroughly, to the customer’s satisfaction.
Initiate and maintain customer contact through a variety of methods, including, but not limited to face-to-face customer interaction (walk-in traffic), telemarketing and call night activity and community involvement (attending community activities that may generate new customer leads and supports Bank’s overall CRA goals and initiatives). Meet or exceed all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results.
Intradepartmental relationships
Build and maintain professional working relationships with all internal employees of Harris, including but not limited to Private Bank, Harris Investor Services (HIS), Mortgage, Business Banking, Distribution, Customer Experience and Sales Integration (CESI) to ensure customer satisfaction is achieved.
Reviews and evaluates all documentation submitted for referrals and/or processing to ensure completeness and accuracy in order to increase approval, transaction and turnaround times.
Actively participates in team huddles and sales meetings to ensure that branch goals are achieved.
Coach and develop the Service Representative Team to ensure desired number of qualified sales referrals is achieved; provide product update and just-in-time training during branch huddles.
Compliance
100% adherence to branch’s internal policies and procedures to ensure 100% pass rates of internal audits.
Complete all sales reports thoroughly and in a timely manner.
Keep abreast of laws and regulations that affect compliance issues relating to banking products and services.
Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses.
Deliver customer satisfaction while embracing the operational policies.
Training
Provide guidance, direction and effective coaching to Retail Bank Team to ensure individuals have a working (proficiency) level of the retail sales environment.
Keep abreast of updated systems, policies, products and services by participating in all applicable systems, retail and product focused training.
100% compliance with bank’s regulatory training.
Other
Perform other duties as assigned.
CROSS-FUNCTIONAL RELATIONSHIPS:
This role requires the incumbent to interact with the following processes and/or groups:
The incumbent will function as a collaborative member of P & C US and work closely with the following key internal partners:
• Service Representative staff (all levels)
• Business Banking
• Mortgage Sales Team
• Harris Investor Service (HIS)
• Broker Sales team
• Retail sales management
• Retail product and marketing groups
• Private Bank
ROLE SCOPE AND IMPACT:
This role has direct or in-direct impact on the following:
YOY increased retention and growth of the consumer and commercial deposit and loan portfolio (goal is determined by Bank Manager and Regional President).
Cross-sell bank’s products and services (goal is determined by Bank Manager and/or Regional President).
BMO Harris Bank is seeking a Personal Banker to work in our Elmhurst, IL location.
To explore this great career opportunity, please visit our website at:
Click here to Apply
At BMO Harris Bank,we have been helping our customers and communities for over 125 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives.
MANDATE
The Personal Banker will ensure the customer’s needs are achieved by conducting a thorough financial needs assessment and offering the most appropriate products and services that fulfills the customer’s immediate and future financial needs. Under direct supervision, the Personal Banker will generate leads, build new and maintain existing customer relationships, resulting in outcomes that define great customer experience. The Personal Banker is accountable for delivering clarity to customers through simplicity, guidance, and know-how.
KEY ACCOUNTABILITIES
Sales/Production
Develop, maintain and support the sale of banking products and services by generating and following up on leads. Works with prospective and existing customers to assess potential overall banking needs.
Identify and sell or refer appropriate banking products based on strategic analysis of customer financial needs after conducting an in-depth customer needs assessment. Deliver clarity to customers by providing simplicity, guidance, and know-how.
Accept coaching observation and performance feedback from Branch Manager, Assistant Manager, Mortgage colleagues, HIS colleagues, and Private Banking Representative to improve skills and performance.
Generate new customer relationships by consistently applying the Harris Bank Sales concept to all new/ prospective customers – 100% of the time. Cultivate and strengthen current customer relationships by staying abreast of the customer’s needs; maintain a customer needs analysis and assesses the overall financial needs of the customer; follow up when appropriate to present products and services that will meet the customer’s overall financial goals.
Meet or exceed current sales revenue goals and One Harris goals by selling and cross-selling bank products and services to retail, mortgage and small business customers that satisfy the financial needs and goals of the customer; refer qualified customer leads to HIS, Mortgage, Business Banking, Private Banking, etc. in order to successfully fulfill One Harris goals.
Personal Banker may be required to create and execute individual mortgage sales plans and revenue goals. The Banker will analyze customer financial, credit data and other relevant information to evaluate level of risk as well as present viable financial alternatives and advice to customers. The Banker will receive customer applications, quote mortgage rates/points and complete necessary follow-up activities to acquire mortgage sales.
Have an understanding and apply basic sales skills and product knowledge including deposit and loan products.
Conduct targeted sales calls (phone or in-person [with Bank Manager, when appropriate]).
Work collaboratively with the Retail Team and all lines of business to improve the customer experience; inspire trust and motivate others, embrace opportunities for learning, partner with colleagues and share knowledge while embracing the Harris Customer Promise.
Relationship Management/Customer Experience
Define great customer experience by consistently providing exceptional customer service, consisting of a friendly demeanor, sense of urgency and willingness to assist the customer at all times, ensuring issues and requests are solved promptly, thoroughly, to the customer’s satisfaction.
Initiate and maintain customer contact through a variety of methods, including, but not limited to face-to-face customer interaction (walk-in traffic), telemarketing and call night activity and community involvement (attending community activities that may generate new customer leads and supports Bank’s overall CRA goals and initiatives). Meet or exceed all established activity goals (face to face appointments, voice to voice calls, etc.) to drive sales and referral results.
Intradepartmental relationships
Build and maintain professional working relationships with all internal employees of Harris, including but not limited to Private Bank, Harris Investor Services (HIS), Mortgage, Business Banking, Distribution, Customer Experience and Sales Integration (CESI) to ensure customer satisfaction is achieved.
Reviews and evaluates all documentation submitted for referrals and/or processing to ensure completeness and accuracy in order to increase approval, transaction and turnaround times.
Actively participates in team huddles and sales meetings to ensure that branch goals are achieved.
Coach and develop the Service Representative Team to ensure desired number of qualified sales referrals is achieved; provide product update and just-in-time training during branch huddles.
Compliance
100% adherence to branch’s internal policies and procedures to ensure 100% pass rates of internal audits.
Complete all sales reports thoroughly and in a timely manner.
Keep abreast of laws and regulations that affect compliance issues relating to banking products and services.
Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses.
Deliver customer satisfaction while embracing the operational policies.
Training
Provide guidance, direction and effective coaching to Retail Bank Team to ensure individuals have a working (proficiency) level of the retail sales environment.
Keep abreast of updated systems, policies, products and services by participating in all applicable systems, retail and product focused training.
100% compliance with bank’s regulatory training.
Other
Perform other duties as assigned.
CROSS-FUNCTIONAL RELATIONSHIPS:
This role requires the incumbent to interact with the following processes and/or groups:
The incumbent will function as a collaborative member of P & C US and work closely with the following key internal partners:
• Service Representative staff (all levels)
• Business Banking
• Mortgage Sales Team
• Harris Investor Service (HIS)
• Broker Sales team
• Retail sales management
• Retail product and marketing groups
• Private Bank
ROLE SCOPE AND IMPACT:
This role has direct or in-direct impact on the following:
YOY increased retention and growth of the consumer and commercial deposit and loan portfolio (goal is determined by Bank Manager and Regional President).
Cross-sell bank’s products and services (goal is determined by Bank Manager and/or Regional President).
Fabricator Job
Details: Do you have Fabricating experience? Are you comfortable in a manufacturing environment? Are you looking for an exciting job opportunity?Pro Staff in Chanhassen is actively recruiting for several Fabricator positions available in the Chaska area. The Fabricator is responsible for the manufacturing of custom water purification equipment based on engineering drawings. Other responsibilities include:*Must be able to read blueprints and engineering drawings*Fabricate assemblies according to specifications and/or verbal direction*Build plumbing manifolds with PVS, stainless, copper, galvanized materials* Place, fasten, and plumb associated process equipment on skids* Assist in other areas of manufacturing as necessary * Glue & Cutting PVC* Measuring & Cutting PVC Pipe*SEVERAL OPENINGS AVAILABLE!!!!
Principal- Technical Architect
Details:
Requirements:
Overall Purpose:
Responsible for translating business needs into technical solutions, defining solutions to problems through reasoned application of information technology, and for the product development and successful implementation of new offers for AT&T Mobility.
Key Roles and Responsibilities:
Develops and executes both business and technical implementation strategies that ensure successful product delivery across multiple, diverse cross functional teams using AT&T Product Realization process guidelines.
Analyzes, determines, documents overall design & requirements for new and existing mobile products/services.
Determines integrated hardware and software architecture solutions that meet performance, usability, scalability, reliability, and security needs.
Researches and recommends technology to improve the current systems.
Job Contribution:
Expert level technical professional. Technical Subject Matter Expert (SME) within organization.
Contributes through own development of advanced technologies/concepts with global reach or industry application
Has direct impact on creation of technical products/services. Serves as a role model and mentor.
KNOWLEDGE
Demonstrates expert knowledge in multiple technical and business disciplines, and applies broad in-depth knowledge to establish technical direction and priorities.
Integrates expert knowledge of technical principles/methods of multiple disciplines with knowledge of products/services and internal operations.
Advisor on ATT technologies/systems/procedures.
ANALYSIS/PROBLEMSOLVING
Provides leadership and is responsible for the technical integrity within multiple subsystems, device hardware/components, mobile platforms, and/or applications - understanding the system flow for a project throughout an entire functional area.
Solves complex, critical problems related to significant and unique issues. Uses extensive research and interpretative thinking.
Utilizes innovative methods in developing solutions. Works on abstract problems requiring evaluation of intangible variables.
INDEPENDENCE
Guided by functional goals/objectives. May influence organization goals/objectives.
Applies discretion to develop innovative solutions to problems without precedent.
CONTRIBUTION TO ATT TECHNOLOGY
Lead contributor on critical projects/technology initiatives. Develops enterprise wide integrated solutions.
Contributes to complex and innovative business solutions to achieve strategic objectives.
COMMUNICATION
Provides technical expertise to peers across the company. Actively promotes good working relationships.
Develops mutually beneficial strategic alliances with customers.
Requirements:
Preferred Masters of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math or equivalent experience. Experience:
Typically requires 8-10 years experience.
Technical Career Pathway (TCP) role. Entry into this title may require TCP Governance Board Review. Supervisory: No.
AT&T Assistant Manager, Store/Kiosk - Maple Grove, MN (Wedgewood Lane)
Details:
Requirements:
Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times.
ROLES & RESPONSIBILITIES
Customer Experience and Sales
• Execute store’s implementation of The AT&T Retail Promise
• Assist Store Manager to:
o Execute store initiatives related to sales, service, and customer experience
o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets
o Create a work environment where motivated people can excel
o Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation
o Perform role plays with personnel on a regular basis to improve interactions with customers
o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
• Facilitate weekly personnel training/educational sessions as directed by Store Manager
• Monitor Customer Experience Dashboard
• Resolve or escalate appropriately any billing or service issues
o Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions
• Consistently demonstrate excellent leadership and coaching skills
Employee Management and Development
• Assist, inspire and engage employees by motivating team to succeed
• Lead by example
• Develop employees for growth and promotion
• Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service
• Improve employee engagement through leadership skills
• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service
• Improve store employee engagement through leadership skills
• Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager
• Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings
• Assist in ensuring all time cards are reviewed and accurate
• Communicate temporary assignments and overtime for floating personnel
Product Launches
• Partner with Store Manager to successfully launch new products, services or processes
• Actively inspect post-launch and drive improved results with best practices
• Inspect that employees are properly trained on new products and promotions to sell with confidence
• Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate
• Coordinate with security, facilities and mall management to ensure smooth product launch day execution
Store Operations
Staffing/Scheduling
• Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times
• Facilitate the monthly scheduling process
Merchandising
• Adhere to the iPOG and the merchandising standards
• Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer
Compliance
• Drive operational compliance of back office processes, procedures and policies
• Inspect existing and new retail programs, tools and training
Other
• Report fraudulent activity to Asset Protection
• On call for store emergencies
Demonstrate AT&T Extraordinary Leader Model Characteristics
• Continuously display high integrity
• Develop strategic perspective and champion change
• Inspire others to high performance through collaboration and teamwork
• Utilize professional expertise to solve problems and analyze issues
• Capture initiative and strive for results
Requirements:
Desired Qualifications
- Three or more years sales/customer service experience in the telecommunications or related industry
- Previous management experience
- Well developed planning, analytical and problem-solving skills
- Strong organizational skills and attention to detail
- Strong communication, leadership, and presentation skills
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work at multiple locations within district preferred
- Familiarity with wireless terminology and AT&T Mobility systems preferred
Assistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives!
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Mobile Application UI-UX Design Consultant
Details:
Requirements:
AT&T is at the forefront of the most inspiring mobile applications that change the way that consumers, employees, and business partners use mobile technology. Our clients turn to us to make good mobile applications great. We’re looking for people who understand the nuances of mobile technology and why it’s so much more than a simplified web page that fits on your smartphone.
You live and breathe design, know when to use a pinch gesture and understand the importance of a 44x44 pixel touch area. You can recognize fonts quickly, like typography, can spot half-pixels, good with colors, and you can overcome even the most complex UI/UX issues through intelligent design! You’ll collaborate closely with our mobile developers to create the best apps possible. Lastly, you will be good at giving constructive feedback to clients, other team members, and equally good at receiving it.
The ideal candidate will bring significant experience developing mobile user experiences that meet best practices and push the bounds of innovation. A working knowledge of platforms and technologies will prove your ability to know the rules and how to break them to completely redefine the conventional user experience and create applications that breathe. Critical and subjective thinking, initiative to improve both product and process, along with an ability to work within, and lead a team is essential.
Your Role:
Work directly with developers, solution architects, business analysts, customers, end-users, and other stakeholders to develop strategies and specifications to create/improve the performance, usability and effectiveness of mobile software applications.
Develop and maintain user interface architectures, design patterns, graphics, and style guides for user interfaces. Ensure availability and application of architectures, design patterns, and style guides with the development organization.
Design and develop visual elements, user experience workflows, and user interfaces, including mockups, conceptual diagrams, wireframes, prototypes, graphic assets, and icons .
Work independently or with other UI-UX specialists and project teams to identify and define interaction and usability requirements for the user experience.
Work with clients to ensure that the user interface meets the desired requirements during all phases of the project.
Partner with mobile development team, business analysts, architects and other stakeholders to deliver solutions to the business with high quality and elegant design.
Your Background[JLS1] :
Experience producing some of the most pixel-perfect, trend-setting, awe-inspiring, clean and functional designs and experiences
Experience in scaling user experience designs from different screen sizes (320x480, 640x960, 1024x768) and orientations (portrait to landscape)
Firsthand knowledge and experience with the research, design and documentation of emotional, dynamic user interfaces.
You’ve built wireframes and architected the flow of apps, with an eye for both aesthetics, high-fidelity prototypes, and the end-user experience
Your work across functions has solved design challenges; you seek input from clients, architects, developers, and other UX / UI colleagues when presented with interesting challenges.
Documentation and output required to support the development process, including but not limited to mockups and production-ready Photoshop files
Work in tandem with UI Developers to ensure finished work meets acceptance criteria and matches the vision set forth in your design
Must be a visionary and advocate for design decisions that will make a difference
A passion for innovation while remaining attentive to the smallest details like pixel perfection
Must be able to provide samples of design work – concept presentations, requirements docs, prototypes, etc
You have a good sense of typography, grids, and clean interfaces, and will help us instill a design culture with our clients and development team
Excellent communication and presentation skills with an ability to communicate clearly both verbally and in writing
Job Requirements:
3-5 years experience creating visual designs, user experiences, and user interfaces for mobile applications and services for Android, iOS, BlackBerry, Windows Phone and other smartphone devices.
Critical and subjective thinking, initiative to improve both product and process, and an ability to work within, and lead a team
Familiarity with IDE and SDK tools layout, design and usability (e.g., Eclipse, Xcode, iOS SDK, Android SDK)
Working knowledge of development languages and technologies (HTML5, CSS, JavaScript, Objective-C, Ruby, Python, Webkit, Canvas) as well as frameworks (jQuery, Sencha, JQTouch)
Familiarity with back-end technologies (PHP, .NET, MySQL, SQL) and mobile technologies (Mobify, PhoneGap)
Expert-level experience with common UX principles and language including user-centered design, patterns, and design thinking
Strong understanding of Human Interface Guidelines and typical conventions for iOS and Android
Excellent concept visualization and data visualization design skills
Interaction Design skills (task flows, user object models, wireframes)
Degree or work history in human factors, cognitive psychology, graphic design, or computer science
Strong attention to detail
Advanced experience supporting user-centered design in a variety of corporate environments.
Demonstrated ability to translate complex user needs into simple, elegant designs that scale across platforms
Expert level skills with Adobe Creative Suite (Illustrator, InDesign, Photoshop) and Justinmind wireframe tool (or similar tools)
Portfolio that demonstrates exceptional design skills
[JLS1]This whole section needs to be written with one tense or one style (addressing the background of the applicant). Right now, it reads inconsistently, from background to job duties.
Requirements:
Principal Skills / Competencies associated with this Title:
• Business Requirements
• Market Focus
• Pre Sales Technical Consultation
• Presentation Skills
• Project Management
• Solution Design and Development
• Solution Proposals
• Technical Requirements
Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.
Senior Architect - Direct Labor
Details: AT&T Government Customer is looking for a Senior Architect to Provide Network Engineering , Design, Architecture and Tier IV escalation support for a large scale network in a dynamic environment. The Architect will be responsible for the design, implementation, and support of the wide area network with 30,000+ users and more than 600 remote sites. In addition to that, this person will be responsible for gathering requirements from various groups and building designs with processes to implement them. Other duties include providing day to day operations support as needed for wide and local are network and acting as a forth level escalation working directly with vendors. Should provide status on new and current issues to management and conduct necessary training sessions to other staff member when deploying new technologies. The architect will be responsible for writing design, implementation and test plans along with Visio layouts. Other responsibilities include working with other Federal agencies providing secure connectivity, BGP peering, supporting disaster recovery plans and processes. Should be able to lead a team and provide escalation support when required
Requirements:
Requirements:
Seven years experience working with high end Cisco routers and switches. Extensive knowledge with Cisco IOS in the following technologies: BGP, EIGRP, QoS, Multicast, MPLS, SNMP, VPN, WCCP, Security, Wireless, and VoIP. Experience working in an environment with integration to other vendors including Juniper, Avaya, and Bluecoat. Supporting Cisco ISR and ISR2 routers including 2800/3800/2900/3900 as well as Cisco switches including 3500/4500/6500 series hardware. Working knowledge of Cisco ASA desired. Expert level documentation skills required including writing design, implementation and test plans along with Visio layouts. All work is performed at the customer site in Reston VA
Required: Must be able to obtain a Public Trust Clearance
Desired: Able to design, implement and support a converged network consisting of voice, data, video traffic. Knowledge of data center infrastructures including F5, ASA, IPS, and Proxies. Knowledge and basic understanding of application flow in both client/server and multi tiered environments. Knowledge of fault, performance, and config management systems. Certified Network Engineer (CCIE, CCNA, OR CCNP) or equivalent preferred.
Website Content Manager - Direct Labor
Details: Includes all work requirements for assessing the customer’s data requirements, researching where data is located, determining who requires what data, and populating a web site that meets the data needs of unit members. Includes website development, reformatting of data, assembling data, and maintaining data on a common website for the customer. Also, requires reformatting text to assure hyper-link integrity, file transfer, and translate/post new material to web page involving HTML scripting. Will perform ongoing day-to-day operation of the server software. Assist in maintaining website security processes and procedures. Maintain documentation of hardware/software logs, operating procedures, and all maintenance actions performed.
Requirements:
Requirements:
Must have DOD 8570.01-M Information Assurance Workforce Improvement Program IAT Level II Certified (i.e. Security + certification or recognized equivalent). Ability to maintain multiple websites on different networks. Able to create/modify webpage, especially strong in Javascript. Ability to administer Sharepoint 2007 and 2010. Able to create new lists, workflows in Sharepoint. Able to modify lists, workflows in Sharepoint for new requirements. Able to adapt/integrate methodologies and technologies into Sharepoint and websites.
Required Clearance: TS/SCI (must have held TS/SCI position within the previous two years, not just SCI eligible). Willing to take a counter espionage polygraph if required.
Desired: Bachelors Degree in information technology or related field.
AT&T Principal-Network Planning Engineer - Various Locations
Details: Overall Purpose: Designs, analyzes, plans and modifies network components and architecture in support of the wireless and wireline infrastructure. May provide mid to long term planning for a specific technology which includes analysis, solution recommendations, and implementation strategies to complex business issues. These activities are the basis for capital deployment and allocation decisions.Key Roles and Responsibilities: Develops and evaluates network performance criteria and measurement methods. Prepares the analysis of the short term or long term capacity needs for wireless and wireline infrastructure. May conduct network architecture design, feasibility and cost studies. Studies and forecasts traffic drivers to determine short and/or long term capacity needs. May include all or some of the following functions: Recommends strategic network architecture planning and network evolution policy decisions in support of corporate initiatives, customer demand, technology changes, economic and service reliability criteria; Evaluates new and emerging technologies for addition and/or application to existing network systems; Conducts economic and population growth studies to determine impact on network capacity and development plan projections; Creates deliverables such as mgmt reports, business cases, infrastructure deployment guidelines, 3 Year Plans, Plans of Record, Project Approval Letters, and Serving Plans; Works with key internal stakeholder and vendors to determine future business and customer needs. Job Contribution: Expert level technical professional. Technical SME within organization. Contributes through own development of advanced technologies/concepts with global reach or industry application. Has direct impact on creation of technical products/services. Serves as a role model and mentor.KNOWLEDGE Has extensive specialized technical expertise. Applies expert knowledge and broad understanding of multiple disciplines. Integrates expert knowledge of technical principles/methods of multiple disciplines with knowledge of products/services and internal operations. Advisor on ATT technologies/systems/procedures.ANALYSIS/PROBLEM SOLVING Solves complex, critical problems related to significant and unique issues. Uses extensive research and interpretative thinking. Utilizes innovative methods in developing solutions. Works on abstract problems requiring evaluation of intangible variables.INDEPENDENCE Guided by functional goals/objectives. May influence organization goals/objectives. Applies discretion to develop innovative solutions to problems without precedent.CONTRIBUTION TO ATT TECHNOLOGY Lead contributor on critical projects/technology initiatives. Develops enterprise wide integrated solutions. Contributes to complex and innovative business solutions to achieve strategic objectives.COMMUNICATION Provides technical expertise to peers across the company. Actively promotes good working relationships. Develops mutually beneficial strategic alliances with customers.Education: Bachelor's degree in Math, Science or Engineering is required.Experience: Typically at least 5-8 years of successful network engineering or related experience. Technical Career Pathway (TCP) role. Entry into this title may require TCP Governance Board Review. Supervisory: No.Environmental Requirements: This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions. Requirements: Required Qualifications -Bachelor's degree in Engineering, Math or Sciences5-8 years of progressive successful development as an engineer.Ability to use the knowledge and skills in these areas to resolve the most complex problems: basic science knowledge, including Finance and Economic analysis and Engineering Economics;IP engineering principles (IP switch design and installation, VOIP, etc.),network system, equipment and architecture,power engineer principles (electric power transmission,telecom systems and standards (TCP/IP protocol, routing protocols (Static, BGP, OSPF),telephony engineering principles and wireless engineering principlesmathematical modeling principles (reliability analysis),network performance modeling (synchronization, vendor capability assessment, voice/data, switching),network planning (capacity planning, OSI network protocol design)Must be able to use knowledge and skill to solve the most complex problems using PC skills (Microsoft Office) and access capacity management system, CAPRI, INPQ, JAM, LOGIC, and or NEMOS tools and software and Hardware (4E Darics, CISCO OC788 CBB, Juniper Edge routers, etc.)
AT&T Sr Specialist-Network Planning Engineer
Details: The AT&T Network Planning & Engineering Technical Development Program (NP&E NETDP) is a great opportunity for graduates interested in joining a very dynamic organization using cutting-edge tools and technologies. We are looking for a focused, energetic individual who is looking to start their career in one of the diverse AT&T Network Planning & Engineering fields. This candidate should be an exceptional graduate with a potential to achieve a high level of performance in a short period of time. This program focuses on rotational assignments, professional development, and extensive coaching to help you gain the experience necessary to become a successful member within the NP&Eteam at AT&T.What to Expect:NETDP was created to meet the demands of developing technically talented managers that can help AT&T's network grow in the decades to come. The skills to succeed require candidates to learn new systems and technology quickly, to use data to develop sound network decisions, and to think critically. For those willing to work hard with their team on these goals, NETDP offers a compelling avenue for career growth and reward. Possible assignments are RF Engineer, Capacity Manager, Capacity Planner, and Project Manager.Program Benefits:Rotational Assignment: NETDP candidates will serve in an initial job for 12-24 months and then transition to a second developmental assignment. This will accelerate the candidates' knowledge and understanding of AT&T's network. Professional Development: NETDP will provide candidates with monthly professional development opportunities that will include technical and industry briefings from leaders within AT&T as well as leadership instruction on topics like teamwork and conflict resolution. Coaching: NETDP candidates will benefit from formal quarterly counseling with supervisors and constant coaching from supervisors and more experienced peers. Supervisors are specially selected and trained to help the NETDP candidates'transition from college to the Network Engineering team.This is a full-time, paid position with employee benefits.Responsible for the evaluation, procurement, design, technical specifications and support for Network equipment and storage capacity. Prepares equipment maintenance requirements and policies, identifies and tracks equipmentdeficiencies and designs / implements rearrangements and improvements. Plans, organizes and functions as equipment SME for equipment selection and on-site installations. Interfaces with process engineering and maintenance to developand support new processes and applications. Sequences vendor schedules to insure proper interface and deployment. Plans and designs layout, equipment selection, HVAC and power requirements, etc. Determines equipment requiredfor storage capacity needs. Manages capital and facility expense budgets. Liaison for hardware, facility vendors, laboratories for testing and product evaluation.KNOWLEDGE Acquires/demonstrates basic knowledge of principles and methods. Knowledge limited to specific processes/procedures needed to perform assignments within own work area. Basic knowledge of ATT technologies.Limited skill in technical field.- ANALYSIS/PROBLEM SOLVING Focused on data gathering/compilation/verification. Completes routine tasks.Reviews/solves routine problems applying clearly defined standard procedures.- INDEPENDENCE Highly directed and supervised; work is assigned, scheduled and prioritized by others. Works on detailed assignments. Work assignment is guided by standard procedures; judgment is minimal.- CONTRIBUTION TO ATT TECHNOLOGY Contributes through quality and efficiency of own work. Supports technical teams maintaining current technologies.- COMMUNICATION Displays appropriate listening skills to receive training/directions. Exchanges procedural information with immediate colleagues and/or internal customers. Collaborates with others in own area and seeksassistance and feedback as appropriate. Seeks self development opportunities; demonstrates aptitude for growth.Environmental Requirements: This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks,emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions. At AT&T, our Chief Technology Office (CTO) is the embodiment of innovation. We’re responsible for developing,designing, planning and building AT&T’s wireless and wired networks, including the nation’s fastest 3G, 4G and LTE wireless networks, our groundbreaking U-verse network and one of the world’s largest and most advanced IP backbonenetworks. Just as importantly, our team conducts industry-leading research and development for network technologies as well as the applications that take advantage of connectivity. Requirements: Required Qualifications:Bachelor of Science Degree in either Engineering or Computer Science, or a related field. Minimum GPA of 3.0 Self starter with excellent oral and written communication skills. Ability to build and foster collaborative relationships internal to AT&T and to our external business partners. Strong problem solving and analysis skills to assist in managing and driving issues to resolution. Ability to evaluate, select and apply engineering techniques and procedures when making network modifications. Desired Qualifications:Internship/Co-op/School related project(s) demonstrating desire to work in Telecommunications environment. Strong working knowledge of the MS Office suite of tools (MS Project, Word, Excel, PowerPoint, Outlook, etc). AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/VU.S. citizen or permanent resident or other protected individual as defined in 8 U.S.C. Sec 1324(b)(3). We do not sponsor individuals for H Visas for this position.
Senior Network Engineer - Direct Labor
Details: AT&T Government Customer is looking for a Senior Network Engineer to assist with the design and implementation of their WAN diversity project. The candidate should be able to support all phases of the project including design, testing, implementation, and support. The candidate should demonstrate skills in project planning, project management, documentation, problem-solving and work prioritization. The candidate should have excellent verbal and written communication skills; ability to communicate effectively with end-users, management, IT professionals and vendors. The candidate should be able to work independently in the WAN environment. Requirements: Knowledge of MPLS in a multihomed and multiprovider environment. In depth knowledge of BGP including policy based routing. In depth knowledge of routing with Cisco ISR and ISR2. In depth knowledge of Switching with Cisco 3560, 3750, 6500, Nexus 5K/2k. Knowledge of Telco infrastructures including Multiplexer (MUX), Network Interface Device (NID), Intermediate Distribution Frame IDF, Main Distribution Frame MDF, and Central Office CO. Knowledge of Ethernet technologies In depth knowledge of Quality of Service including Hierarchical Queuing Framework (HQF). In depth knowledge of Multicast (ASM and SSM)Education: BS degree in Computer Science, Information Technology, or related area. Experience: 8 - 10 years of experience in Information systems, including networking, security, and design. Required: Able to obtain Public Trust Desired: Able to design, implement and support a converged network consisting of voice, data, video traffic. Knowledge of data center infrastructures including F5, ASA, IPS, and Proxies. Knowledge and basic understanding of application flow in both client/server and multi tiered environments. Knowledge of fault, performance, and config management systems. Certified Network Engineer (CCIE, CCNA, OR CCNP) or equivalent preferred.
Network Engineer
Details: Oakton/Waldorf Network/Circuit Design Engineer with a minimum of 6 years experience in design documentation, installation, and testing of digital and analog communications systems using radio and satellite transmission media. Must be able to provided Tier 2/3 support to the existing network and assist in the installation of communications systems, analyze equipment configurations and faults, and provide technical assistance to on-site personnel. The existing Northstar network is made up of digital and analog communications systems that use radio and satellite transmission media. Must also be able to work with in Integrated Product Teams (IPTs) in the in the upgrade of communications systems, to meet future requirements providing future sustainability. Systems and subsystems include both secure and non-secure voice, data, and message user terminals, facsimile, type 1 encryptors, switches, modems, routers, computers and both ground-to-air-to-ground and satellite communications. Responsibilities will include Engineering Change Proposal (ECP) development and documentation of systems/subsystems that support the Northstar Network. The successful candidate should be familiar with the use of spectrum analyzers, T-1 test sets, digital VOMs, and Firebirds. Must be able to provide on-site network operational training to network technicians and operational users. Must also be able to provide network engineering test and evaluation support for Northstar network. Test and evaluation functions will include requirements development, planning, coordination, arrangements, management, consultation, assistance, operation, evaluation, and documentation. This support shall include the development of test and engineering evaluation plans, observing the conduct of tests on operational systems, and/or advising test teams, and analysis and documentation of test results that troubleshoot problems on existing information and communications systems and develop solutions to the problems. This position will provide network engineering technical support to the Special Government Operations Center (SGOC). The Network Engineer is responsible for preparing new design layout requests, updating and reconciling existing designs. The candidate must determine all network components required to provision a equipment and services, submit purchase requests for all required equipment. Following up where needed to insure the Customer Desired Due Date is met. The candidate must have a complete understanding of analog and digital signals. Be proficient in network design as well as legacy and future technology. Be able to manage multiple tasks simultaneously, with attention to detail. The Network Engineer shall work with the operations manager, to monitor and maintain situational awareness of the circuits and equipment/subsystems under the responsibility of the Special Government Operations Center (SGOC). The successful candidate will assist the customer with network actions reports to aid installation teams with the installation and transfer of equipment and circuits without operational disruption. Applicant must be able to: --Quickly learn Northstar network features and capabilities, --Debug circuit problems, and correct defects as required, --Work effectively in a dynamic environment on complex projects, --Work with employees and customers to identify, anticipate and resolve issues and create specifications, create well-written and comprehensive documentation, --Help create and maintain multi platform technical specifications and procedure descriptions, communicate effectively, --Work cooperatively and congenially with others, --Complete other special projects and/or duties as assigned, --Support the management and monitoring situational awareness of all equipment/circuit activations and deactivations under the responsibility of the SGOC, --Coordinate implementation and installation of equipment and circuits with customer Service Contracts, --Coordinate equipment and circuit implementation troubleshooting as required, when equipment and circuits are installed and accepted, --Develop equipment and circuit Installation Design Plans/Drawings Requirements: BS in one or more engineering or science disciplines is preferred. Minimum of 6 years experience in an integrative engineering discipline, such as systems engineering, aerospace engineering, or industrial engineering. Experience with LAN/WAN/MAN networks including: MPLS, Routing Protocols, TCP/IP, VPNs, VoIP, Applications, Optical Networks, Wireless-Mobility, Security, Video, Hosting. CCNA certification preferred. Demonstrable experience of complex routing and switching topologies. Extensive experience in network architecture and design. Solid Cisco product and configuration experience. Must be able to 'multi-task' between variety of IT projects and initiatives, track and prioritize them. Required: Requires ability to obtain a Top Secret clearance, must have a minimum of secret clearance to start. Desired: A CCDP or CCNP certification would be beneficial. Familiarity with AT&T Product Support would also be beneficial.
