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Design Strategist
Job Description:
Job Summary
The Design Strategist reports directly to the Executive Creative Director and assists in formalizing and making repeatable both the overall design strategy process and the strategic tools therein. Furthermore, the Design Strategist is responsible for making scalable adjustments to the process based on the size of the project. The design strategist functions one contributor to a trio of expertise (that also includes the creative director and the senior brand consultant) but is particularly pivotal in framing for both the client and the design team the way the business challenge will be resolved through design. The quality and clarity of the insights are critical to making the design process efficient and effective. The design strategist plays a critical role in the thought leadership and strategic way forward for design projects. However, all strategists must temper their influence during the strategic component of the project so that all constituents (designer and client) come away taking great pride of ownership in the resulting platforms that will inform concepting.
Job Responsibilities
RESPONSIBILITIES
- Develop, implement and always improve overarching design process and strategic tools
- Assist in building Design Strategy initiatives and process to set foundations for platform development and concepting
- Partner internally with cross-functional leaders to maximize the value of design. Set standards for measurement of strategic success
- Build strategic efforts across the business unit through identification of market trends, consumer and customer behavior, set standards for strategy implementation
- Provide design thinking best practices and share successes broadly
REQUIREMENTS
In order to deliver world-class design thinking that allows our clients to lead their categories, the Design Strategist must excel in the following sub-specialties:
Strategic Expertise
- Consumer behavior: shopper psychology as well as cultural and human factors involved in purchase decisions.
- Brand behavior: Masterbrand and endorsement strategies, brand blocking, equity building, brand analogs, etc.
- In-store dynamics and merchandising pressures
- In-category dynamics: Flanking strategy, shoppability, stoppability, readability, maturity and demarcation of categories, etc.
- Understanding of timely market forces and consumer trends
- Addresses idea feasibility and foresees how they may play out in the marketplace
- Deals with ambiguity and acts decisively
Design Expertise
- Best practices for information design & weighting of visual elements
- Color and symbol meaning and relevance
- Executional challenges: Printing techniques and their limitations, brand legacy issues, functional messaging imperatives, etc.
- Visual disruption vs. assimilation within category
In addition to the aforementioned, the Design Strategist must have the following skills:
People, Process and Project Management
- Brings the creative ideas of others to market
- Excels at scheduling and resource planning
- Steadfastly pushes self for executional excellence and results
Influence Management
- Strengthens relationships across integrated design team & with client
- Negotiates masterfully
Winning Attributes
- Courage: Doesn't shy away from saying what needs to be said & taking action
- Personal leadership: Has patience, listens and waits for others before acting
- Good sense of timing
- Organizational agility: Knows how to get things done through formal channels and informal networks
Sales Consultant - Part Time- Ann Arbor, MI (50117413)
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com), is one of the world's leading media, entertainment and communications companies principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers and is also the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and many theme parks
Job Overview
Responsible for engaging customers in a retail location and driving
sales of Comcast's services including HDTV, high speed internet, home
security, wireless cards, and digital telephone services. Educate,
excite, and assist consumers by helping them understand the benefit of
these services and selling the best possible solution to meet their
needs. Communicate these advantages to consumers and place an order on
their behalf at a designated location inside the retail store.
Core Responsibilities
The future of Awesome is here, and this is an exciting retail opportunity to illustrate Awesome directly with Comcast customers. If you have an appreciation for retail, a passion to work with customers, a love of new technologies and a winning sales drive, then this opportunity may be for you!
Play with interactive displays of Xfinity cable and television. Move between your favorite show and a Skype session right on the TV. Show an incredibly fast download of a movie using Xfinity Internet. Monitor a staged Comcast home remotely using Xfinity Home. Receive a voicemail via text on your laptop. Do all of this right in front of a customer!
Educating and energizing customers on features, benefits and use of all Comcast products and services has never been more fun. Comcast will provide the tools, and they need you to provide the Awesome. Ultimately, you will recommend and sell the perfect solution for the customer.
In this role, you will work directly with customers in a retail location and review all of the products and services that Comcast has to offer a customer, based on the customer's needs. You will help the customer understand more of what Xfinity is about.
Additionally, you will also be responsible for helping existing customers on interpreting and clarifying their account statements and paying their bills in the store. You will be able to answer any questions they have on current or new services, make changes to account data, upgrade or downgrade levels of service, and process all general service requests.
Other responsibilities include helping customers with any concerns they may have with their products or services. These concerns may include, but are not limited to, billing discrepancies, service disruptions, and general service inquiries. Comcast realizes that sometimes things aren't perfect; however you will be able to resolve these issues first-hand, and help the customer leave the store much happier than when they arrived.
Tasks
- Provide strong understanding and enthusiasm around technology,
especially around Comcast products and services.
- Sell with passion and engage new and existing customers in a high
quality experience which enables them to make informed purchase
decisions.
- Maintain high energy and detailed sales product knowledge including
competitive information.
- Provide superior customer service with all customer interactions.
- Meet or exceed sales quotas in accountability based culture.
- Proactively retain existing customers from canceling service by using
retention techniques.
- Evaluate customer's potential product needs and make appropriate
recommendations.
- Process payments and equipment transactions in order to maximize the
customer experience.
- Work in a fast, high volume environment and maintain a positive I can
do attitude.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Sales Consultant - Plymouth, MI (SC7PLY)
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com), is one of the world's leading media, entertainment and communications companies principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers and is also the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and many theme parks
Job Overview
Responsible for engaging customers in a retail location and driving
sales of Comcast's services including HDTV, high speed internet, home
security, wireless cards, and digital telephone services. Educate,
excite, and assist consumers by helping them understand the benefit of
these services and selling the best possible solution to meet their
needs. Communicate these advantages to consumers and place an order on
their behalf at a designated location inside the retail store.
Core Responsibilities
The future of Awesome is here, and this is an exciting retail opportunity to illustrate Awesome directly with Comcast customers. If you have an appreciation for retail, a passion to work with customers, a love of new technologies and a winning sales drive, then this opportunity may be for you!
Play with interactive displays of Xfinity cable and television. Move between your favorite show and a Skype session right on the TV. Show an incredibly fast download of a movie using Xfinity Internet. Monitor a staged Comcast home remotely using Xfinity Home. Receive a voicemail via text on your laptop. Do all of this right in front of a customer!
Educating and energizing customers on features, benefits and use of all Comcast products and services has never been more fun. Comcast will provide the tools, and they need you to provide the Awesome. Ultimately, you will recommend and sell the perfect solution for the customer.
In this role, you will work directly with customers in a retail location and review all of the products and services that Comcast has to offer a customer, based on the customer's needs. You will help the customer understand more of what Xfinity is about.
Additionally, you will also be responsible for helping existing customers on interpreting and clarifying their account statements and paying their bills in the store. You will be able to answer any questions they have on current or new services, make changes to account data, upgrade or downgrade levels of service, and process all general service requests.
Other responsibilities include helping customers with any concerns they may have with their products or services. These concerns may include, but are not limited to, billing discrepancies, service disruptions, and general service inquiries. Comcast realizes that sometimes things aren't perfect; however you will be able to resolve these issues first-hand, and help the customer leave the store much happier than when they arrived.
Tasks
- Provide strong understanding and enthusiasm around technology,
especially around Comcast products and services.
- Sell with passion and engage new and existing customers in a high
quality experience which enables them to make informed purchase
decisions.
- Maintain high energy and detailed sales product knowledge including
competitive information.
- Provide superior customer service with all customer interactions.
- Meet or exceed sales quotas in accountability based culture.
- Proactively retain existing customers from canceling service by using
retention techniques.
- Evaluate customer's potential product needs and make appropriate
recommendations.
- Process payments and equipment transactions in order to maximize the
customer experience.
- Work in a fast, high volume environment and maintain a positive I can
do attitude.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.