Facility Modifications Sales Manager
Details: This is your opportunity to leverage your technical savvy and outstanding interpersonal skills to enter the growing facility modification field within the natural gas industry. You'll join a strong and dedicated team and support sales by providing technical expertise in the field and via phone and email. Approximately half of the time you'll travel to customer/prospect sites and support the sale of facility modification services with your technical prowess and sales finesse. The rest of the time you'll work from the office, doing cost analysis, providing quotes, interacting with personnel from Sales, to Business Development to Engineering, working closely with vendors and more. Natural gas is an expanding market and ours is a high-growth environment; prove yourself a star and this could be the first step in a successful career with Clean Energy. The ideal candidate for the Facility Modifications Sales Manager role will have a background in engineering and experience selling or providing technical/engineering sales support, ideally with HVAC, fire alarm systems, fire protection, and/or controls, gas compressors (natural gas, air, nitrogen, helium, etc.) or similar. He/she will be comfortable and competent acting as our technical expert, while also leveraging exceptional interpersonal skills and helping drive the sale. At a minimum you will need: A bachelor's degree from a four-year college or university, preferably in a technical discipline such as Engineering, Industrial Technology, or Construction Technology.Significant relevant experience and training in technical sales or sales support.Strong computer skills including AutoCAD, MS Office Suite applications (Word, Excel, and PowerPoint), and experience using a CRM.Strong mechanical aptitude and learning acumen, and familiarity with aspects of mechanical, civil and electrical engineering.The ability to read blueprints.An understanding of building codes and risk management.Experience providing cost estimates and/or responding to RFP/RFQs; solid technical writing skills. Clean Energy is North America's leading provider of natural gas fuel for transportation, and a global leader in expanding international natural gas vehicle markets. With experience and expertise built over more than a decade, we are committed to helping our customers companies operating all kinds of fleets from the goods movement sector, to refuse and public transit, to shuttles and taxi fleets gain the measurable economic and environmental advantages of natural gas fueling. We have more than 1000 employees and are continuing to expand our 280-station portfolio.
Technical Sales Executive
Details: This role offers you the opportunity to drive the success of our largest distribution channel and work for one of the world's most admired and innovative imaging companies. As Technical Sales Executive you will support the sales activities for the independent Dealer sales reps and managers and interface with Dealer principals throughout your large Western U.S. territory. You'll leverage our expansive portfolio of products and unparalleled toolbox of sales and marketing support to grow our relationships at the dealer level. If you are a strategic and autonomous sales executive with experience selling imaging equipment and solutions we want to talk to you! To be a strong fit for the Technical Sales Executive opportunity you will have: A bachelor's degree.5+ years of sales/sales support experience and industry related experience; preferably with hardware at the Dealer level.Strong written and verbal communication skills and the ability to communicate effectively with Fortune 500 customers including C-level Executives.Experience presenting high-level sales strategies, ROI, and technical workflow analysis.Familiarity with the Microsoft Office suite of products. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $40 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2012 (based on weekly patent counts issued by United States Patent and Trademark Office) and is one of Fortune Magazine's World's Most Admired Companies in 2012.
431 STORE MANAGER-LOGANSPORT,IN
Details: Job Code431 431 STORE MANAGER-LOGANSPORT,INTitleRETAIL STORE MANAGERJob DescriptionAre you ready for an exciting career move? We're a fast moving $15 billion, Fortune 200 publicly-traded company with more than 10,000 stores and 11 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat, talented, and motivated people who can advance our mission of "Serving Others."- Recruit, interview, hire, train and coach their store team.- Control expenses, shrinkage and inventory levels in the store- Provide a clean, fun and safe environment for their employees and customers.- Order product, stock shelves, set plan-o-grams and create promotional displays.- Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.- Knowledge of cash handling procedures including cashier accountability and deposit control.- Ability to perform IBM cash register functions to generate reports.- Knowledge of inventory management and merchandising practices.- Effective oral and written communication skills.- Effective interpersonal skills.- Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.- Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)- Good organization skills with attention to detail.- Ability to solve problems and deal with a variety of situations where limited standardization exists.- Minimum 1 year experience managing a similar small box retail, grocery or convenience store environment or department manager experience in a big box environment.Benefits:Competitive SalaryAnnual bonus potential- Medical, dental, and vision insurance- 401 K- And More!Relocation assistance is not available for this position.Dollar General Corporation is an equal opportunity employer
Receptionist/Administrative Assist
Details: Job Classification: Contract This is primarily a Receptionist/Administrative Coordinator position, where you will be directing calls, greeting people with a smile, filing, typing, data entry, faxing, and scanning Prefer an individual that have skills in addition to those mentioned in Duties/Experience/Education listed below, are: •* Must have Aviation/Airplane Service Experience•*Detail Oriented •*Good Solid Computer Skills •*Takes job seriously •*Takes pride in their work •*MUST BE Attendance Dependable (there every day, on time, not overly long breaks, etc) Mgr would like to emphasize the following required qualifications: •Strong detail orientation; •Strong Microsoft Office skills, including Access, Excel, Word. •Work well as member of team or independently. •Ability to recognize issues and bring to the attention of management. • Strong command of the English language, including the ability to read and interpret business correspondence. •Problem-solving, and decision making skills, self motivated and self discipline. •Ability to work in a team environment and independently. •Knowledge of Microsoft products. •Solid experience in clerical/administrative background. Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Quality Assurance Representative
Details: LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.LogistiCare seeks a Quality Assurance (QA) Representative. The QA Representative works with customers, subcontractors and LogistiCare staff to ensure quality service. The QA Representative also establishes positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints by performing the following duties.Essential Duties and Responsibilities:• Records and initiates investigation of complaints.• Initiates corrective actions.• Work closely with Regional Managers • Collects and monitors driver and provider compliance information.• Sends out notices when updates are due.• Manages the denial and appeal process.• Creates and disseminates exceptional distance report.• Perform occasional vehicle inspections• Performs other duties as assignedLogistiCare is an Equal Opportunity Employer.Education:- Qualified candidates must have a high school degree or GED. Some college or customer service training preferred.Experience:- Requires 2+ years customer service experience, preferably in a medical environment- Prior front office medical experience, medical case management, and/or medical social work experience a plusSkills:- Excellent customer service and phone skills- Strong verbal communications, problem solving, time management and organizational skills- Ability to accurately type 55+ corrected words per minute- Ability to work independently or with a team a must- Must be able to handle heavy phone volumeEnvironmental and Working Conditions:- Entire work time is conducted in an office settingPhysical and Mental Requirements:- Must be able to understand and follow complex instructions- Must have high level communication skills both verbal and written
Assistant Store Manager
Details: POSITION OVERVIEW:Responsible for management and supervision of all assigned departments. Assists in managing and controlling the operations of the store to ensure that company standards and expectations are consistently met. Supervise areas assigned by the Store Manager and follow the Ross philosophy and policies in regard to customers, Associates and merchandising. Responsible for learning all phases of store operations. In the absence of the Store Manager, the Assistant Manager is responsible for the entire store operation and will execute the business plan and associated programs that will deliver the desired sales and profit results, while maintaining good quality customer service.RESPONSIBILITIES: Responsible for all phases of Store OperationsEnsure that Company Standards and Expectations are metExecutes business plan to deliver desired sales and profitMaintains good quality Customer ServiceRecruits, trains and develops AssociatesManages and maintains control of stockroom and merchandiseCOMPETENCIES: Customer ServicePerformance StandardsCoachingCommunicationCommitment Decisiveness QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: At least 3 years management experience in a retail environmentDemonstrated ability to lead, manage motivate and communicate positively with store associates at all levels.Ability to train, coach and develop AssociatesMust have highly developed organizational skills and ability to prioritizeMust exercise considerable independent judgment and discretionAbility to work variety of shifts SUPERVISORY RESPONSIBILITIES:Direct supervision of all non-exempt employees
HVAC Counter Sales Representative
Details: Responsible for conducting counter sales transactions including cash sales and open account order pickups; establishing and maintaining good relations with customers by providing prompt and courteous service for all customers and potential customers; promoting product lines and programs; ensuring counter area is stocked and organized. Emphasis is on HVAC Equipment applications and service support. Also requires material handling and warehouse maintenance responsibilities as needed.
CASHIER
Details: When is a job more than “just a job?”•When you know that you are making a difference in the lives of those around you•When you go to work every day looking forward to the day ahead of you•When the decisions you make on the job really matter to those whom you serve Cashier Whether your goal is to begin a fantastic full-time career or have a great part-time job, your talents will be valued and respected at Murphy USA. To be successful as a cashier, you need energy, an excellent work ethic, a great attitude and a smile. You will be the face of our company and deliver the legendary customer service that Murphy USA and our associates are known for providing. Your responsibilities will include:•Providing a prompt, efficient, and courteous customer experience•Responding and resolving customer’s requests and concerns•Assisting customers with purchases and fuel transactions•Operating cash register•Restocking merchandise•Performing job related duties as assignedA job is more than just a job when it’s a career at Murphy USA. Murphy understands that a career is about much more than a paycheck and benefits. That’s why we do our best to provide the most supportive and enjoyable atmosphere possible for our employees. Here are just a few reasons why Murphy USA is a great career choice:Enjoy your work!Murphy USA offers a fast paced environment where bright, talented individuals who are willing to work hard are valued and can make a difference. Flexible Schedule!Murphy USA can help you schedule your work around your busy life. Advancement Opportunities!Murphy USA operates over 1,000 locations in over 20 states and is adding new locations every year. The growth provides career advancement opportunities for top performing team members. Earn your degree!All employees who average 20 hours or more per week are eligible for educational assistance offered by Murphy USA.
Jr. Acct. Rep - Sales and Marketing - Immediate Hire
Details: Are you a driven, career-minded, business sales and marketing professional? Due to recent expansion and internal promotions, STL Executives Inc. is seeking to fill available entry level sales representatives to supplement our core sales and marketing team in the Central West End of St. Louis. We are looking for dedicated individuals interested in a customer service based approach to sales, marketing and sales management, who want to excel within a company at their own pace and that are looking to grow both personally as well as professionally. Specific responsibilities included, but are not limited to: - Duties associated with marketing and sales goals, including: - customer service and education - assisting in the implementation of sales training - making sales field visits - Thorough presentation of clients’ capabilities, services, and offerings to customers - All client communication, focusing on a quality experience & customer service - Pursuit of opportunities for account growth and new business through sales and marketing - Participate in sales meetings, training programs and conventions as directed All entry level sales and marketing positions are entry level & full-time and are currently available for IMMEDIATE HIRE.
SUPPORT ENGINEER
Details: SUPPORT ENGINEERANNAPOLIS, MD Infor delivers fully integrated enterprise solutions for a wide range of industries, as well as best-in-class, stand-alone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial and performance management, and business intelligence. With 12,000 employees and offices in over 100 countries, Infor provides enterprise solutions to more than 75,000 customers. For additional information, visit www.infor.com. SUMMARY:The Support Engineer provides application and technical support for Infor products and designated 3rd party products to customers, partners and company associates. Support includes functional analysis, program analysis, testing, and debugging to resolve customer issues that are reported via online support tools or the telephone. Support Engineers are responsible for support while ensuring that all service level agreements and customer satisfaction goals are achieved as defined in the Support Operations Handbook. RESPONSIBILITIES:• Responsible for providing quality application and technical support via online support tools and telephone• Develop, demonstrate and maintain the skills necessary to do analysis of products that may include workforce management, web technologies and other underlying technologies such as operating systems and databases.• Develop, demonstrate and maintain technical skills including troubleshooting, data analysis, code debugging, test scenario creation and testing• Set up the appropriate test environment based on a customer’s system specification. • Demonstrate excellent verbal and written skills (e.g., case notes, bug reports, knowledge base articles, etc.)• Complete and maintain required product certifications on current and new applications and technologies• Manage assigned cases in order to meet service levels as defined in the Support Operations Handbook• Responsible for all customer interactions/communications related to support cases • Responsible for being the support liaison between customer and Product Development• Responsible for adding and maintaining knowledge base content• Foster teamwork and collaboration across all teams• Identify possible improvements related to work processes and tools• Responsible for meeting or exceeding established customer satisfaction ratings • Other duties as assigned by Infor management EDUCATION & EXPERIENCE: • Four-year degree in related field or equivalent business/technical experience• 2-4 years experience in related industry or software/technical support Required Skills: • 2-4 years programming experience in VB and .Net• Two years experience with relevant technologies that could include the following: Windows, SQL databases, web servers and application servers • Ability to multi-task many business critical issues • Ability to travel, as needed, domestic and international Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.
Commercial Roofing Service Assistant Superintendent - Roof Repair and Maintenance Division
Details: Job Description – Commercial Roofing Service Assistant Superintendent - Roof Repair and Maintenance Division A new era in roofing. From our beginning in 2000, Tecta America embraced a new vision for the commercial roofing industry. An industry where roof problems are viewed as business problems that needs to be solved–quickly and effectively. Where horticulturists work side-by-side with solar finance experts. Where customers reduce long-term costs through lifecycle roof management. Where strong manufacturer relationships lead to more options and the best solutions. Where talented personnel around the country can be called upon for any emergency, anywhere. Where clients receive higher levels of quality, professionalism, safety, value and overall satisfaction. And from this foundation would emerge a new, better kind of roofing company, fully equipped to meet the demands of today’s businesses. A roofing company that would establish a new blueprint for success and lead the industry in the new millennium. At Tecta America, we are Roofing Redefined. Position Description Summary: The basic function of the Service Assistant Superintendent is to effectively coordinate administrative efforts with the field efforts. The Service Superintendent manages the Service technicians and field staff. The Service Superintendent oversees the service tickets and jobs in progress to ensure that they are on schedule, meets budget both with labor and materials, and monitors the Safety measures for each ticket and team. The Service Superintendent schedules tickets with customers, coordinates material such as metal and ensures the service trucks are stocked, ensures all open tickets are scheduled, ensures Service teams are meeting OSHA safety standards, and monitors the quality of work within the field. The Service Superintendent will be in constant contact with the Division Manager. Tasks: Make it understood that “the customer is our first priority" and that each employee is here to support that priority. Complete any other duty or task assigned by the Operating Unit President. Coordinate and control all field operations to maximize the effectiveness of the available labor, material, and equipment resources available to you. Ensure that all pre-production work is complete and in place prior to staffing the jobs. Train the Crew leaders and field staff to think ahead to ensure that all needed materials, approvals, and job information are taken care of before they are needed. Attend all weekly operational status meetings prepared to discuss schedule for the week and project status (phase completion, job completion, information needed, and any contingencies needed for completion) Attend all job meetings and Pre-con meetings. Show ability to consistently recognize and deal with priorities. Promote cooperation, communication and coordination between the job site and the office. This is also to include all required reports and paperwork submitted on time and in the proper format. Ensure that the Crews on each job have all the information and instructions needed to complete the job. Organize crews in the morning and go over current days "work orders" with Maintenance Foreman. Make sure trucks have enough & correct materials.(Pick from warehouse inventory first) Create new job books for Crew leaders: (Blue Binder, Job #, Insurance, Submittals, Drawing's, Direction's, MSDS) Ensure all work is completed in a craftsman like manner and to the specification, and satisfaction of the customer and Tecta America. Make sure the work from the previous day is complete. Determine is work is complete, if a proposal is needed, or a return is needed to complete work. Develop accurate completion estimates as required and assure that Crews prepare and submit daily reports in a timely, complete, and accurate manner; ensure that all receipts, etc. are submitted with the reports. Code & turn in receipts For previous days "work orders": Check hours, check description of work, check code vs pictures, & check for correct job numbers, check the job site for completion, proper repair, & clean up Review current days work with crews, and check job site & crews for proper repair & safety procedures Approve previous days "work orders"& give to Administrator. Generate & update daily the "Maintenance Crew schedule" tracking sheet. Schedule & Dispatch Crews Daily Emergency Work - Have a Crew "on call" on a monthly rotation for emergency work during nights and weekends Make decisions regarding manpower and equipment needs to keep up production. Monitor continuously to assure SAFETY CONSCIOUSNESS and PRACTICE on all jobs at all times; take corrective action as necessary. Work closely with the Safety Administrator. At All Times follow Company Policies & complete work in a Safe Environment for all field & office personnel (Per OSHA, Per CUSTOMER, Per Tecta, & Per CS REQUIREMENTS) Ensure that proper maintenance procedures are performed on all company property and equipment such as Company Service Trucks Be accessible thru company phone's 24 / 7 (Crew on Call) Generate new business & maintain existing Maintain a cooperative working relationship with all personnel that report to this position, and a professional relationship with our Customers.
431 STORE MANAGER-LAGRANGE,IN
Details: Job Code431 431 STORE MANAGER-LAGRANGE,INTitleRETAIL STORE MANAGERJob DescriptionAre you ready for an exciting career move? We're a fast moving $15 billion, Fortune 200 publicly-traded company with more than 10,000 stores and 11 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat, talented, and motivated people who can advance our mission of "Serving Others."- Recruit, interview, hire, train and coach their store team.- Control expenses, shrinkage and inventory levels in the store- Provide a clean, fun and safe environment for their employees and customers.- Order product, stock shelves, set plan-o-grams and create promotional displays.- Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.- Knowledge of cash handling procedures including cashier accountability and deposit control.- Ability to perform IBM cash register functions to generate reports.- Knowledge of inventory management and merchandising practices.- Effective oral and written communication skills.- Effective interpersonal skills.- Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.- Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)- Good organization skills with attention to detail.- Ability to solve problems and deal with a variety of situations where limited standardization exists.- Minimum 1 year experience managing a similar small box retail, grocery or convenience store environment or department manager experience in a big box environment.Benefits:Competitive SalaryAnnual bonus potential- Medical, dental, and vision insurance- 401 K- And More!Relocation assistance is not available for this position.Dollar General Corporation is an equal opportunity employer
Staff Casualty Claims Adjuster
Details: The Allstate Corporation is the nation’s largest publicly held personal lines insurer. A Fortune 100 company, with $156 billion in assets, Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services. Allstate is widely known through the “You’re In Good Hands With Allstate®” slogan. Allstate was founded in 1931 and became a publicly traded company in 1993. Allstate®Good Work. Good Life. Good Hands.® Voted one of the World’s Leading Top 100 Companies by Forbes magazine Do you have a passion for helping others? Have an eye for detail? Do you have strong organizational and time management skills? Are you looking to accelerate your career at a renowned company? Allstate Insurance Company has an exceptional career opportunity for a Inside Casualty Claim Adjuster in Northbrook, IL. Combine your skills of working with people and investigation! Our customers need us the most when they are involved in an accident. As an Allstate Casualty Claim Adjuster, you will play a vital role to ensure we deliver on our promise to help restore people’s lives after they experience a loss. You will be responsible for investigating accidents to determine liability. You will analyze police reports and interview accident victims via the phone, to evaluate the cause of the accident, who’s at fault, and to what degree. You will also work directly with customers to guide them through the claims process in a caring and professional manner, and to negotiate fair and equitable settlements. You will be challenged to manage multiple cases simultaneously, and document every step of activity for each claim on Allstate’s state-of-the-art, computerized NextGen claims system. Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement. Specific responsibilities include: Using compassionate and professional communication to ensure a positive customer experience. Investigating, evaluating, and negotiating auto accident claims, in order to reach a fair and equitable settlement for all parties involved. Working well with others in a fast-paced, collaborative environment that is also intellectually challenging. Achieving targeted performance goals to manage costs and support Allstate’s industry-leading operational standards. [APPLY NOW!] Begin a challenging and rewarding career in claims! This is your chance to use your compassion and intellect to help make a meaningful difference in people’s lives. It is highly stimulating work that will require you to assimilate data, evaluate facts and negotiate solutions to complex problems. Each day presents different learning and growth opportunities. You will be exposed to a variety of specialized industries, including legal, and medical, as well as advanced computer and IT systems. In the process, you will gain a broad range of professional skills that will be equally applicable and highly valuable no matter where your career takes you. Start your career in a stable industry that offers nationwide opportunities for advancement. Becoming an Allstate Casualty Claim Adjuster is just the beginning! Hear what current employees have to say about working at Allstate: www.allstate.com/Allstate/content/refresh-videos/HR/Allstate_General_Hiring.wmv [APPLY NOW!] Compensation and other important information:Excellent benefits starting on your first day of employment, including 401K, health, dental, vision and life insurance.
Starkville - Instore Retail Banker
Details: Retail Banker (In-Store) Demonstrate excellent communication skills, both written and verbal Demonstrate excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to detail Responsible for marketing and selling bank products and services to potential customers Evaluate existing customer's needs and cross sell additional products and services Demonstrate proficiency with regard to policies, procedures, products and services pertaining to teller and new account transactions Demonstrate enthusiasm about Woodforest bank products and services when talking to both customers and potential customers Participate in sales and marketing activities for the purpose of meeting branch sales goals and objectives Deliver outstanding customer service to achieve customer satisfaction, retention and increase sales Responsible for developing professional relationships with retail partners to maintain the Bank's professional reputation Process teller transactions, open new accounts and balance a cash drawer timely and accurately Practice branch security procedures and protect customer confidentiality and privacy Demonstrate skills that contribute to building a strong team and maintaining a professional work environment Demonstrate availability and flexibility in scheduling to ensure coverage All other duties as assigned
Alexandria - Instore Retail Banker
Details: Retail Banker (In-Store) Demonstrate excellent communication skills, both written and verbal Demonstrate excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to detail Responsible for marketing and selling bank products and services to potential customers Evaluate existing customer's needs and cross sell additional products and services Demonstrate proficiency with regard to policies, procedures, products and services pertaining to teller and new account transactions Demonstrate enthusiasm about Woodforest bank products and services when talking to both customers and potential customers Participate in sales and marketing activities for the purpose of meeting branch sales goals and objectives Deliver outstanding customer service to achieve customer satisfaction, retention and increase sales Responsible for developing professional relationships with retail partners to maintain the Bank's professional reputation Process teller transactions, open new accounts and balance a cash drawer timely and accurately Practice branch security procedures and protect customer confidentiality and privacy Demonstrate skills that contribute to building a strong team and maintaining a professional work environment Demonstrate availability and flexibility in scheduling to ensure coverage All other duties as assigned
PRODUCT SUPPORT ANALYST
Details: PRODUCT SUPPORT ANALYSTLearning Management System Roslyn Heights, NY (Long Island) Infor delivers fully integrated enterprise solutions for a wide range of industries, as well as best-in-class, stand-alone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial and performance management, and business intelligence. With 12,000 employees and offices in over 100 countries, Infor provides enterprise solutions to more than 75,000 customers. For additional information, visit www.infor.com. SUMMARY:Provides application and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team oriented environment. Conveys customer feedback to product development staff. Possesses working knowledge of assigned product and basic knowledge of operating environments.Operates under general supervision. Reports to Director, Support Operations. Requires 1 to 5 years of relevant product experience. RESPONSIBILITIES: • Resolves clients' questions or problems over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup.• Serves as primary support liaison between company and customer and documents incidents in required tracking systems.• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability. • Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex or Netmeeting.• Able to handle high volume of issues and some challenging issues independently but is responsible for appropriate referral to other support analysts.• Continues to develop application knowledge in specific product suite and operating environment and technologies.• Conveys customer feedback to product development staff.• Responsible for being the liaison with Development and other departments to insure proper handling of customer issues.• Participates in special projects and takes on special assignments and/or teaches other Analysts installation procedures, features of products, etc. • Promotes and maintains a high quality, professional, service-oriented company image among users and team. • Fosters teamwork and collaboration across all teams• Assists less experienced Analysts and serves as a resource for others as needed.• Contributes information to the Support knowledge base.• Manages workload effectively following Global Support Procedures to ensure successful completion of tasks.• Provides accurate accounting of work and time allocation.• Responsible for meeting or exceeding established customer satisfaction ratings and other KPIs• Identify possible improvements related to work processes and tools. EDUCATION & EXPERIENCE: • Bachelor’s degree in Computer Information Systems or Computer Science preferred.• Prior experience in related industry or software/technical support. Required Skills: • Advanced problem solving and analytic skills.• Good writing and editing skills.• Excellent communications skills. • Strong interpersonal and customer service/orientation skills.• Solid PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc. • Strong organizational skills required to insure most effective and timely delivery of service to clients. • Possess ability to both multi-task and manage priorities effectively.• Flexibility required to work outside defined role. • Flexibility to work early morning or evening work schedule.• Command of the English language to be able to provide oral and written communication that effectively articulates complex ideas. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.
