Instructor of Engineering 9/10 Month Tenure Track
Details: Instructor of Engineering 9/10 Month Tenure TrackVolunteer State Community CollegePosting Number: 0600601 Position Type: Faculty Department: Math & Science - Engineering Posting Date: 06-13-2013 Initial Review of Applications: 07-15-2013 Application Deadline: Open Until FilledSalary Range: $33,921 - $43,764 depending on education and experienceEmployment Type: Regular, Full Time, Faculty, Tenure Track, Academic Year (9 Mos.) Standard Work Hours: 37.5 hours weekly. Job Summary: The primary functions of this position are teaching within the ENGR curriculum to support the TTPs in civil, electrical and mechanical engineering within the university-parallel curriculum and exploration/development of potential engineering technologies new to the VSCC curriculum. Minimum Job Requirements: Masters Degree in Engineering with a minimum of 18 graduate hours in ENGR required. Knowledgeable in AutoCAD. Excellent oral and written communication skills. Ability to establish and maintain effective working relationships. Demonstrated success in teaching. Essential Job Functions: Participate fully in the role and responsibilities of faculty including teaching, curriculum development and revision, advising, committee service, service to the division and service to the college. Review and analyze current engineering curricula within the state to address articulation of the VSCC ENGR and their suitability within the TTPs in civil, electrical and mechanical engineering. Develop a broad-based network of engineering collaborators from higher education, business and industry, secondary education, and the VSCC Foundation. Research engineering technology curricula offered through other accredited institutions and evaluate for suitability/potential VSCC development. Participate in development of grant proposals as appropriate to curricular and departmental initiatives; participate fully in existing 'pipeline' tuition scholarships with senior institutions. Communicate effectively with internal and external constituents. Seek/market studies, industry surveys, and needs analysis through the Office of Institutional Research to support new curriculum and proposal development. Recruit and advise students and support persistence / progression through graduation. Curriculum development, evaluation and review of credit and non-credit courses; evaluate and monitor progress to achieve goals and objectives (and those by any licensing, registering or certifying agency as applicable); assist with affiliation and accreditation efforts. Special Instructions to Applicants: Position pending budget approval. Applicants may attach unofficial transcripts at time of application; however, official transcripts must be submitted upon hire. Required Applicant Documents: Cover LetterTeaching PhilosophyLetter of Reference 1Letter of Reference 2Letter of Reference 3TranscriptResume/Curriculum Vitae To apply, visit: http://jobs.volstate.edu/applicants/Central?quickFind=51597EOEVolunteer State Community College is an AA/EEO employer and does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, or veteran status in its programs and activities.jeid-3c33d46e8ce3568f842292f1bd78f71a
APPLICATIONS DEVELOPER II – ABAP/NETWEAVER
Details: The Clark County School District (CCSD), which covers Las Vegas and surrounding suburban and rural communities, is currently recruiting qualified candidates for the 2013-2014 school year in all subject areas. Diverse schools, great benefits, and a lively community make Clark County School District as unique as you are. Learn more and apply today at ccsd.net/jobs.Benefits of Teaching with CCSDCCSD educators are committed to their shared goal of closing the achievement gap in our schools. When you work for with Clark County School District, you are not just getting a job, you are joining a team committed to changing the future of our kids and our community. 1. Establishes detailed program specifications through discussion with internal District business and instructional customers. 2. Maintains effective communication with customers throughout entire application development lifecycle. 3. Translates specifications into logical coding, file, and database structures using appropriate programming language, systems, standards, workflow, and software tool sets. 4. Prepares and maintains written documentation including flowcharts, data diagrams, program documentation, procedures, etc., to illustrate and communicate application function, sequence, and use. 5. Develops test plans (i.e., unit, data, process, and user acceptance) to validate that programs, routines, and applications work as intended and meet customer needs. 6. Monitors, analyzes, reviews, recommends, and makes changes to programs and routines to increase application operating efficiency. 7. Identifies and resolves system operating problems in order to provide continuous application operations. 8. Interfaces with management regarding project status and user needs to promote an environment of customer cooperation and satisfaction. 9. Maintains and improves competency with technological and application development changes and adapts to functional and customer demands for enhanced or new systems. 10. Ensures programs, modules, and applications interface and operate together as required. 11. May provide training to customers and department staff in the use and operation of applications. 12. Conforms to safety standards as prescribed. 13. Performs other duties related to the position as assigned.
Training Specialist
Details: Training SpecialistKelly IT is currently seeking experienced training professionals for a Training Specialist contract opportunity with our client in Rancho Cordova, CA. This is a 3-6 Month opportunity with the possibility of converting into permanent employment. Candidates interested in the opportunity should review the description below and send their resume to . Description:The Training Specialist administers, organizes and conducts training and educational programs in connection with management and professional development, on the job training, and employee orientation. Maintains records of training activities and employee progress, and monitors effectiveness of programs. Assesses, designs and develops training programs. Develops partnerships with line management to identify organizational issues and create solutions. Responsibilities: • Directs training of PDM/Configuration associates in various modalities: classroom, small groups and individual mentoring. • Identifies training, developmental and support needs by conducting departmental analyses. • Designs, develops and updates training materials including manuals, desktop procedures, bulletins, computer based training modules, and student evaluation exams. • Recommends and assists in the selection of external resources as required. • Develops criteria for evaluating effectiveness of training activities and regularly monitors and reports results to management, along with recommendations for improvement as appropriate. • Maintains records of training activities. • Monitors and evaluates trainee s progress and development by implementing an evaluation and proficiency assessment process that is consistent with company appraisal, developmental and feedback standards. • Stays abreast of training, development, and learning materials, methods, and techniques, and their possible application to current and planned training/educational programs. • Responds to complex questions from PDM/Configuration associates. • Reviews and creates new policies, procedures and guidelines with PDM and Configuration associates including updates and changes for consistent implementation and interpretation of these guidelines. • Trains new hires on all systems. • Cross-trains all associates on all systems. • Performs other related duties as assigned. Requirements:• 3-5 years experience as a Trainer.• Experience in curriculum development, class configuration, and assessment development.• Experience training in a technology or healthcare setting.• Familiarity working within classroom and small group settings. About Kelly Services®Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the globe, Kelly provides employment to more than 560,000 employees annually. Revenue in 2012 was $5.5 billion. Visit kellyservices.com and download The Talent Project, a free iPad® app by Kelly Services.iPad is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.Connect with us on Images/MISC_Images/Social/facebook_sml.png"> Images/MISC_Images/Social/twitter_sml.png"> SRC="http://www.kellyservices.us/uploadedImages/1-Images/MISC_Images/Social/linkedin_sml.png"> SRC="http://www.kellyservices.us/uploadedImages/1-Images/MISC_Images/Social/youtube_sml.png">
Admissions Representative
Details: Local Premier Career College is currently seeking outgoing, customer centric, self-motivated Full Time Employee as an Admissions Representative for our successful fully accredited Campus. If you have a successful previous face-to-face Admissions history of meeting and exceeding goals, a strong drive to help others succeed, and if you can multi-task with exceptional customer service skills, we want to meet you. Looking for someone with previous Admissions experience, or will train highly motivated candidate with a successful sales history, great computer skills, and proven ability to be both organized and accurate.Essential Duties include: Meeting with prospective students, going over the programs available and conducting a successful tour of building and staff. Completing all enrollment paperwork. Must meet established goals and benchmarks. Potential candidate will take lead calls, make appointments, and call out-bound lead pools to generate appointments (leads who have solicited information from one of our schools).
Assistant Teachers
Details: Assistant TeachersMontgomery Early Learning Centers is looking for Full-Time and Part-Time Assistant Teachers to work at our Star 4 Early Childhood Center in Narberth. Full Time positions are benefits eligible.
LEAD TEACHER - INFANT ROOM
Details: LEAD TEACHER - INFANT ROOMMontgomery Early Learning Centers is seeking to fill an Early Head Start Infant Teacher position at our center located in Norristown, PA. This is a full-time benefits eligible position.
Technical Accounting Manager - CPA
Details: Our client has earned a position as a leading competitive energy supplier across North America by delivering on their commitment to help businesses of all sizes capitalize on energy choice through competitive pricing, flexible product options, industry expertise, and superior service. They are dedicated to offering customized electricity and natural gas products and pricing options, advocating for energy choice in the regulatory policy arena, and providing your business with unparalleled advice and service. They are part of the largest integrated provider of electricity, natural gas and related services in North America and are active across the complete energy value chain--from energy production (generation) to the end-use customer--while promoting and investing in responsible, efficient energy use.Every day across North America, more than thirteen million residential, business and services customers turn to our client for their electricity and natural gas, home energy services, energy efficient solutions and more. With more than 25 years of experience supplying energy and related services, you can count on us to help your business gain greater control of its energy costs, find flexibility and transparency through innovative products and services, and capitalize on the benefits of energy choice.Due to tremendous growth and demand they have an immediate need for a Technical Accounting Manager. In this role you will provide technical accounting support to all business units within the company. This will include frequent interactions with the management team of various business units to understand business strategies and products, and providing accounting advice and conclusions to specific transactions or events. The individual will report to the Sr Director of Accounting Shared Services. The key responsibilities and accountability of the role are:Serve as an advisor to all client business units on technical accounting matters, including but not limited to:a. Structured transactionsb. Merger and acquisitionsc. Impairmentd. Valuation considerations related to mark-to-market accountingProvide decision support and consultation to senior management on new products, structured transactions and M&A activity.Perform technical accounting research and provide interpretation of ambiguous and complex accounting literature to address technical accounting questions related to special projectsDevelop technical accounting memos providing documentation of the Company's application of accounting principles to specific transactions or eventsAssist with updates to clients accounting policyAssist with half year and year end auditsLiaise with Centrica technical accounting team on issues that impact the wider GroupPartner with Centrica accounting team in assessment of proposed accounting literatureProvide technical accounting training to business units
HR Consultant
Details: This position exists to provide advice and counsel to associates, HR professionals, and managers on moderate to complex associate relations and human resources issues via telephone communication. The incumbent will also perform investigations, including on-site investigations, of alleged misconduct and harassment in the workplace. By properly engaging other HR departments, the law department, asset protection, and other applicable corporate departments, the incumbent will be responsible for assessing and prioritizing issues to ensure efficient and timely resolution of HR issues and policy questions. This position reports to the Manager, Human Resources Consultation.
US-ITO Service Delivery Consultant III
Details: We would like to see an emphasis on Microsoft certifications, GPO knowledge and scripting ability.Highest Desired Skills: Expertise with Windows Group Policy management Experience with current Windows Workstation and Server Releases Experience managing objects in Microsoft Active Directory Users and Computers. Basic scripting experience using visual basic script, Windows batch files, or PowerShell Familiarity with the Windows Remote Server Administration Tools (RSAT) Expertise in securing files, folders, service and registry keys using standard Windows security process. Knowledge of industry information security standards and practices. Experience with antivirus software and virus cleanup and response. Experience and/or knowledge of network security technologies. Customer services skills • Flexible to changing needs in work requirementsTask Description: This position is for the security operations team, which provides 24x7 security monitoring, problem resolution, and incident response. The chosen candidate will be expected to provide incident response and problem resolution for Windows security issues and related products. The chosen candidate will be expected to provide antivirus software support, virus cleanup and restoration, network security monitoring, perform forensic security incident investigations, and provide security incident response In addition, the individual will be required to provide security analysis on industry threats and vulnerabilities. This position also requires participation in “on call” coverage and the use of a rotating pager/cell phone. This position also includes the following expectations. Follow established procedures, use tracking tools, documentation tools, and a knowledge database to document, resolve or escalate incidents within established guidelines.Good to have Skills: Expertise with Windows Group Policy management. Experience using Microsoft GPMC (Group Policy Management Console). Experience with Windows XP, Windows 2000 server, and Windows Server 2003. Expertise in managing Microsoft Active Directory. Hands on experience creating, deleting, and managing “user”, “computer”, and “organization unit” objects within a Microsoft Active Directory environment. Experience with Microsoft SMS Installer scripting. Basic scripting experience using visual basic script, Windows batch files, or other viable Windows scripting tools. Familiarity with the Windows Resource Kit tools, and how they are used. Expertise in securing files, folders, service and registry keys using standard Windows security process. Knowledge of industry information security standards and practices. (Security in Depth, Requirements Based Access). Expertise with antivirus software and virus cleanup and response. Expertise with Windows workstation and server operating systems, including administration, problem resolution, and security administration. Experience performing security incident analysis and reports. Experience and/or knowledge of network security technologies. Understanding of vulnerability assessment and penetration testing. Understanding of networking and network technologies.
Technology Consultant
Details: Roles/Responsibilities:• Responsible for generating forecasts for groups within Americas Customer Support Organizations (e.g., Call and Repair Centers).• Work as part of the Forecasting team and be responsible for:o extracting actual call and repair datao running the forecasting modelso creating forecast accuracy scorecardso uploading the forecastso Setting up forecast review meeting with the users• Work with minimal direction from the Lead Forecaster and users to accomplish the given tasks. Contribute idea about how to improve the forecast accuracy and efficient of the forecasting process.• Maintain good relationship with the forecast users and be the contact person if issues arise.Requirements:• Bachelor or Master degree in a quantitative analytic field such as Statistics, Biostatistics, Econometrics, Mathematics, Operations Research or closely related discipline.• 3 or more solid years of training and experience in classic statistical tools including Linear and Non-linear Models, Logistic regression, Time Series, and Multivariate statistics.• Proficient in data handling and analysis software, preferably SAS and building Excel Macros, SQL, and HTML queries is a plus.• Excellent interpersonal and communication skills.• Experience in design, development and implementation of an analytical decision support system for users in a large corporate setting is desired.• High competency in advance functionalities of Access (e.g., building/maintaining database and queries) and Excel (e.g., Pivot tables and VBA).• Ability to advise and influence others over complex issues in a persuasive manner.• Ability to research technical issues and generate creative and innovative solutions.
Rental Consultant - Inside Sales
Details: INSIDE SALES/ CUSTOMER SERVICE POSITION We are currently seeking qualified, service-oriented individuals for a Rental Consultant position. You Should Consider Making Us A Part Of Your Future If You: are enthusiastic and possess a customer driven passion are self-motivated, detail-oriented, and computer literate are willing to learn and grow both professionally and personally have a college degree or equivalent experience have a selling personality and the ability to persuade want to work for an industry leader are tired of working for the rest and want to work for the best! We offer: Competitive salary plus monthly commission program (earn up to $750 per month) Extensive, ongoing sales training, workshops, guest speakers, field training and coaching Career development and advancement National company with an established record of promoting from within Products and services we back with the only written Personal Service Guarantee in the Industry A comprehensive flexible benefits program including medical/health, dental, and vision, a 401K program with company match and profit sharing plus 'Sales Excellence Awards' recognition
Retail Wireless Sales Consultant
Details: GOWIRELESS Looking for a rewarding sales opportunity? Like to be rewarded for your efforts? How about an uncapped earning potential? GoWireless has it all. We are offering retail sales professionals an exciting opportunity to become a valued member of our successful sales force and growth with one of the leading providers of wireless products, services and accessories in the US market. As a Verizon Wireless Premium Retailer, we offer a competitive compensation package that includes base pay plus unlimited commission potential, excellent advancement opportunities, Health, Dental, Vision, and Aflac benefits, Flex-Time off, Product Discounts, Top-notch Training, and a fun, success-driven work environment for Full-time and Part-time shifts. We pride ourselves on offering superior customer service, as well as having the best locations throughout the state. If you have the drive; we have the tools to further your career. If you're looking for a competitive workplace where an unlimited earnings potential exists, look no further!Position Overview: The Wireless Consultant is responsible for the providing excellent customer service and selling GoWireless products to patrons. This position reports to Store Manager. Core Duties and Responsibilities• Responsible for selling products and services to new and existing customers • Responsible for meeting current sales metrics Responsible for adhering to all sales processes and procedures as established by region and by Corporate • Responsible for executing promotions and meeting or exceeding established sales goals as established within District • Responsible for handling customer service issues • Responsible for monitoring store merchandise to maintain optimum inventory level Responsible for maintaining store standards and appearance as established by Store Manager (SM) and District Manager (DM) • Responsible for providing data as requested by SM/DM and completing weekly reports as required Flexible to work stores within District and outside of District as needed • Responsible for adherence to all Company policies and procedures• Responsible for cold calling and supporting sales cross-promotions • Must be able to work independently in a retail storefront • Other miscellaneous duties as assigned by the SM and DMOnly those with a strong desire to succeed and make money need apply. Most of our sales management team has been promoted from within, so those wanting to further their careers have the environment to succeed at GoWireless. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Senior Accounting Consultant - Temporary Project
Details: Responsibilities: We are recruiting for a Senior Level Accounting Consultant in San Antonio, Texas (TX) to come in and help our client with special accounting projects.Responsibilities:The individual will be responsible for creating journal entries, performing reconciliations of balance sheet accounts and providing detail and summary level analysis of capitalization impacts to the balance sheet and income statement.
RHI Clinical Solutions Analyst/Sr Computer Algorithms NQF AQA NCQA AHRQ USPSTF 65809
Details: WellPoint is one of the nation's leading health benefits companies and a Fortune 50 company. Resolution Health, a proud member of the WellPoint family of companies, is a health care guidance company dedicated to helping individual’s to gain greater value from their health plan, their doctors and the health dollars they spend. Resolution Health utilizes both technology and data analysis to improve the safety, quality and coordination of health care for each individual and actually help lower their health care costs. Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. The Clinical Solutions Analyst/Sr. Analyst will be responsible for participating in the development of technical specifications for computer algorithms used to identify actionable patient-specific opportunities to improve compliance with best clinical practice and prescribed medication regimens, and/or to responsibly reduce medical costs (for payer and/or member). Primary duties may include, but not limited to: Monitors development of clinical practice guidelines by major medical specialty organizations (e.g., ACC/AHA, ACG) as well as the creation and/or endorsement of quality measures by national committees (e.g., NQF, AQA, NCQA, AHRQ, USPSTF). Participates in the development, implementation and maintenance of technical specifications for computer algorithms. Participates in quality assurance related to the performance of these algorithms Ensures that the clinical algorithms used in RHI’s products and services are consistent with current clinical practice guidelines. Assists with economic analyses to identify cost savings of health interventions. Participates in the design, implementation, and analysis of studies to determine the clinical and financial effectiveness of RHI products and services. Requires a BA/BS in a related field; 1 year of clinical experience; experience conducting health services research or work in quality improvement, disease management or utilization management; or any combination of education and experience, which would provide an equivalent background. MD or RN preferred. Familiarity with standard medical and pharmacy coding schemes (ICD-9, HCPCS, CPT-4, hospital revenue codes, LOINC, and NDC) preferred. WellPoint is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2012 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at www.wellpoint.com/careers. EOE
Employee Relations Specialist
Details: Can you be a coach, counselor, trainer all at the same time? Do you know HR compliance backward and forward? i.e. FLSA, Title VII of the Civil Rights Act, Rehabilitation Act, Wage and Hour Laws, ERISA, Section 125, FMLA, EEOC, ADA, Workers’ Compensation, and State Disability. You understand that Employee Relations is a specialized discipline of HR and is NOT about customer service?If you do, we have an opportunity with a client that is a hot, recognized name brand in the fashion industry. They are a high-end designer / manufacturer / retailer of specialized casual wear. They are publicly traded, have locations across the US and are financially strong. They are looking for a top notch Employee Relations Specialist who is going to handle ER at the store level. Key responsibilities include: *Management Coaching *Performance Management *Employee Development *Policy and Procedures development and implementation
Target Mobile Store Manager
Details: Store Manager MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth. MarketSource is currently searching for a Store Manager to work within our partner Target Mobile. This is a full-time position designed to increase sales and revenue of wireless products and services through direct selling within our partners National Retail locations. The Sales Manager will directly manage 1-4 sales reps. This could include both full and part time associates.Responsibilities:Sales:Driving sales productivity and customer satisfaction within Target Mobile retail locations on various Wireless products, accessories and services to customersEngaging in side-by-side selling with retail associatesGrowing the Target Mobile's wireless division sales performance and other key metrics through sales, training and marketing promotions Developing and managing in-store promotions, and coordinating with appropriate personnelImplementing and managing wireless sales events in retail locationsPositioning Target Mobile's value, including but not limited to: Creating product and brand awareness for various wireless productsCommunicating competitive knowledge and advantages of various wireless carriers products and servicesCommunicating Target Mobile benefits compared to competitionEffectively communicating various wireless carriers plans, features, products and services to customersCreating first-rate customer experiencesSupporting select retail outlets in assigned geographical territoryTraining and Coaching: Providing Client product and service, including but not limited toProviding customer service consultation within retail locationsEnsuring that Target Mobile associates are trusted wireless experts of all wireless carriers products and servicesCoaching for content and skill improvement to the retail store management and sales associatesProviding positive reinforcement and adult learning techniques to promote learning and skill improvementProviding general coaching to sales associates to sell/demonstrate wireless products and services to potential customersMaintaining sound knowledge of multiple carriers wireless products and servicesAttending requested training sessions and conference callsReviewing new product and service offerings from Target MobileRelationship Development:Establishing and managing critical relationships within Target MobileDeveloping and managing positive business relationships with retail store management and employeesConsulting with store managers in their development of detailed monthly business plans for each assigned location, seeking consensus on monthly Client goals, including but not limited to:Managing and tracking progress against planCommunicating progress and opportunities with store managers and Client leadershipMeeting regularly with store management including site visitsServing as a point-of-contact for business consultationServing as a point of escalation for questions or issues including individual customer issuesMerchandising:Partnering with store managers, ensuring correct product mix and quantities, including but not limited to:Ensuring proper merchandising at locations, including product placement, maintenance, and brand complianceIncreasing visibility of wireless carriers products and servicesRestocking merchandise as needed and allowedWorking with in-store personnel.Management:Participating in retail partner’s weekly sales meeting, including but not limited to: Providing regular reports to sales leadershipParticipating in and completing required sales trainingDirectly manage 1-4 retail sales repsGeneral:Representing Target Mobile and MarketSource in a professional manner at all times Requirements:2+ years training, sales, retail management or related experienceRetail Management experience preferredExcellent communication skillsKnowledge of wireless industry preferredProven record as leader, organizer, and/or teacherFlexibility to work weekendsProven self starterAbility to take complex technology to simplified consumer value propositionCollege degree preferredPhysical Job Requirements:Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving itemsRequires the ability to move around the store and maneuver merchandise when necessaryWalking and StandingRequires moving around the store to assist CustomersIdentifying and reading reportsRequires recognizing, identifying and using products and necessary reports
Customer Service Representative
Details: Job Classification: Contract Qualifications:- 1-2 years Customer Service experience.- Ability to handle a high volume of inbound calls per day- Excellent computer and data entry skills- High School Diploma required, some college preferredResponsibilities Include:- Contact customers via Inbound phone queue- Obtain customer information to match to company programs- Perform accurate and timely data entry of customer information- Schedule appointments, confirming time and location- Provide follow up calls to potential customers - Perform all duties in a manner with meets quality and performance standards- Data Entry including entering leads, DNC requests, and updating customer information.Must be willing to work any shift M-F. Shifts can start as early as 6am and end as late as 8pm. Candidates should be able to remain seated for long periods of time while processing inbound calls. Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Dispatcher/Route Specialist (McClellan, CA)
Details: Start a career with a proven leader! Sears Home Services is looking for Routing Specialist The Routing Specialist Engages in daily activities to ensure that routes are efficient for the scheduled day, require minimal technical intervention while minimizing costs to the business and keep promises to customers.Job Responsibility• Dispatch service technicians• Field communications between technicians and customers and work to resolve daily issues• Creates service orders (add-ons, corrections) as overflow from Service Order Clerical function. • Responds to escalated customer service issues • Addresses Unresourced and Jeopardy trays (routing exceptions) • Responds to technician route concerns • Addresses unplanned unavailability • Considers and escalates special order requirements that may affect workload balance. • Maintains routes taking into consideration district parameters and technician work/life balance • Notifies both the routing manager and technical manager of any route status irregularities or unusual requests by technicians to ensure timely service delivery to the customer. • Communicates all requests for overtime to both the route manager and technical manager. • Considers technician and call locations when evaluating service order assignments. • Uses system tools to evaluate route solution efficiency and predict impacts to the business and customers. • Communicates with routing team, technicians, customers, support departments and management on any issues that might affect timely delivery to the customer. • Provides feedback on call growth, group specialization, road speed or any other parameter that might improve/affect the routing solution • Send/Answer message or phone calls as required by the business
