QA Chemist
Details: SciStaff Services, LLC is a business partner to global pharmaceutical and biotechnology firms. Our purpose is simple: we are changing the world by assisting pharmaceutical clients find talented professionals necessary to bring life saving therapies to patients worldwide. We are committed to making a difference in the lives of pharmaceutical professionals by assisting them in finding meaningful careers that will directly impact the quality of care. Our client, a Fortune 500 Pharmaceutical Company, is looking for an experienced Quality Assurance professional to join their Fort Worth, TX, location. We are looking for a scientist with knowledge in cGMPs, Regulatory, QC Analytical and Statistics to perform an assessment of processes and analytical methods, review batch records and generate reports. The candidate must have strong experience with HPLC assays, trending of data, analysis of non-conformances, excellent technical writing skills as well as communication skills.
Instructional Designer
Details: Instructional Design Consultant The Mosaic Company is looking for passionate, collaborative, and resourceful problem solvers to join a team that develops and delivers interactive, customized, e-learning solutions. We partner with our clients to analyze their specific business needs, their corporate culture, and their infrastructure. Then we look at performance gaps before building out the design and development of a performance-improving solution.Primary Responsibilities: Mosaic is looking for an experienced Instructional Design Consultant who can create user documentation and training materials for either instructor-led training (ILT) or web-based training (WBT). We want you to be able to write learning objectives, create storyboards and course outlines, develop content working with subject-matter experts and existing documentation, and write course assessments.
Director of Social Media
Details: Classification: Social Media Compensation: DOE Downtown agency is looking for a Director of Social Media who is responsible for developing and overseeing the execution of strategic social media and digital initiatives, including constructing or progressing social media strategies, managing the creative execution and integrating it all into the overall business strategy. Other duties may include campaign evaluation and reporting, along with analysis of social media trends that may impact or advance the project or company. This person should have a basic knowledge of digital development, API capabilities and platform updates. The right candidate will be an excellent communicator with 5+ years digital marketing experience, with an emphasis on the development and implementation of social media execution, content and engagement strategy, and brand planning.If you are interested in this amazing opportunity please reach out to me directly at
Copywriter
Details: Classification: Copywriter - Sr Compensation: $19.00 to $21.00 per hour The Creative Group is on the look-out for a creative marketing copywriter with experience developing and updating copy for product info, advertising, sales, and other print collateral. The contract will last 1-2 months, subject to change. Please submit resume with portfolio/samples to .
Sr. Graphic Designer
Details: Classification: Graphic Designer Compensation: $22.00 to $35.00 per hour Well known San Diego company is looking for a Senior Graphic Designer to join their team on a contract basis. This Senior Graphic Designer must have a strong understanding of brand and advertising to focus on a variety of projects around seasonal themes and campaigns for multiple brands. The successful candidate will have experience applying themes across email, online display ads, site, social spaces as well as small print pieces with a focus in product, retail and e-tail. This Senior Graphic Designer must be very experienced with Digital Visual Design as everything is based online. Must have an impressive online portfolio to showcase experience. Qualifications5 - 7 years professional experience in design agency or in-house creative departmentStrong understanding of brand and advertising as evidenced in your bookExperience designing for email, online display ads, site, social spaces and small print piecesExceptional typography, composition, color-theory and design skillsProduct, retail or e-tail design experience preferredSoftware required: Adobe Creative Suite: InDesign, Illustrator, PhotoshopComfort working in a fast paced environment with tight deadlinesExceptional attention to detailIf you are interested in this opportunity please reach out to me directly at with your updated resume and online portfolio.
Visual Designer
Details: Classification: Web Site Designer Compensation: DOE Does your design stand out? The Creative Group is looking for a senior visual and interaction design master with 7+ years of experience to freelance at an industry leader financial services client The designer will preferably be available to work on site from time to time and will be working on the marketing site, landing pages, emails, blog, banner advertising, data visualization and several other projects. The designer should have experience and a portfolio showing work in consumer facing Internet companies.
Sr. SaaS Application Architect - Security
Details: Job Summary: We are seeking a highly motivated Security Architect with the experience to oversee the security for our industry leading Windows 7 Linux-based virtual storage client solutions. Responsible for determining security requirements; planning, implementing, and testing security systems; preparing security standards, policies, and procedures; and mentoring team membersSubmit resume directly to Client Account Manager or feel free to contact with any questions:Eric Griffin | Director, Permanent Search - GA | | Mobile: (919) 500-2765Responsibilities and Essential Duties: Enhances security team accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members. Responsible for security dashboard for divisional product lines. Including constant vulnerability assessment and positioning. Determines security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues. Maintains security by monitoring and ensuring compliance to standards, policies, and procedures; conducting incident response analyses; developing and conducting training programs. Upgrades security systems by monitoring security environment; identifying security gaps; evaluating and implementing enhancements. Plans security systems by evaluating software, protocols, network and security technologies; designs public key infrastructures (PKIs), including use of certification authorities (CAs) and digital signatures as well as hardware and software; adhering to industry standards. Implements security systems by specifying intrusion detection methodologies and equipment; directing equipment and software installation and calibration; preparing preventive and reactive measures; creating, transmitting, and maintaining keys; providing technical support; completing documentation. Verifies security systems by developing and implementing test scripts. Prepares system security reports by collecting, analyzing, and summarizing data and trends. Updates job knowledge by tracking and understanding emerging security practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Submit resume directly to Client Account Manager or feel free to contact with any questions:Eric Griffin | Director, Permanent Search - GA | | Mobile: (919) 500-2765
Mortgage Lender (Support)
Details: Classification: Lender - Mortgage Compensation: $19.00 to $22.00 per hour If you have 5+ years experience underwriting conforming loans, we need to speak to you today! This rapidly growing lending institution has an immediate need for an experienced underwriter to ensure all possible loans have a low credit risk and adverse selection does not occur. Excellent analytical ability and a thorough understanding of the current loan application programs is essential. Qualified candidates may submit a resume to .
Call Center Supervisor/Lead
Details: Location: New Castle (DE)Functional Area: Customer ServiceMin Pay Rate:: 0.00Max Pay Rate: 0.00Pay Type: HourResource Type: Full TimeJob Description:Would You Like to begin a career with a company that takes pride in delivering Company Leadership, People Leadership, Thought Leadership, and Results Leadership?There’s no magic formula. Just a simple belief: respect and reward people for being their best. That’s how we work at Discover Financial Services.Discover Financial Services (DFS) is a leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services. Since our inception in 1986, we have grown to become one of the largest card issuers in the United States, with more than 50 million card members. Our New Castle, DE facility offers fantastic amenities to our employees. Take advantage of the full service cafeteria featuring a deli bar, fresh salads, grille and much more. Enjoy your lunch on the patio or take a stroll on the mile walking path. You are invited to participate in our state of the art fitness center featuring free weights, cardio machines, aerobic classes, and locker rooms.CALL CENTER TEAM SUPERVISOR/LEAD: PREVIOUS MANAGERIAL EXPERIENCE IS REQUIREDAVAILABILITY NEEDED: 11:30AM - 9:00PMDevelops employees and team - 60%• Creates a positive and engaged work environment by building trust and empoweringand motivating team members• Develops, promotes, and maintains collaborative working relationships among teammembers, and proactively addresses potential issues/conflicts• Retains, motivates and recognizes employees• Mentors, develops and trains new and existing employees, leading by example anddemonstrating best practices• Proactively coaches employees and finds both formal and informal opportunities toshare experience, expertise and knowledge• Tailors coaching and development to employees, providing specific and actionablerecommendations• Provides regular and scheduled feedback on job performance• May serve as a mentor to, and benchmarks with, peers to share knowledge andsuccessful practices• Rapidly assimilates and integrates new members to the teamManages business operations and results - 20%• Manages team performance to achieve or exceed established goals, proactivelymonitoring daily activities of direct reports• Implements and executes established business strategies• Works with management to develop team goals• Holds self and others accountable for achieving results, following processes anddelivering high standards of accuracy and efficiency in work performed• Manages workflow by delegating and re-assigning work activities to team members• Communicates changes in work activities and priorities to employees• Assists team in adjusting and responding to change, maintaining personal and teamwork effectiveness during changing or ambiguous situations• Analyzes information such as performance metrics, data, outputs and reports, andcommunicates relevant information• Recommends improvements to processes and procedures to improve overallperformance, results, and customer experience• Solicits feedback from direct reports on how to improve processes and procedures• Ensures that activities of the team are in compliance with company policies andprocedures, and applicable local, state, and federal lawsManages customer related activities - 10%• Provides guidance, direction and feedback to employees on handling of difficultcustomer issues• Helps resolve challenging customer issues, and uses discretionary authority toapprove exceptions to procedures to resolve escalated customer issues• Monitors customer feedback on a regular basis and escalates as appropriate• Models expected behaviors to reinforce the customer experience• Monitors calls for quality and customer engagementManages personnel actions and activities - 5%• Assists in the selection of employees• Evaluates performance and conducts performance reviews• Recommends promotions, transfers, and salary increases• Documents coaching, counseling and corrective action of direct reportsPerforms general administrative duties 5%• Performs general administrative tasks, e.g., timekeeping• Maintains and updates working files• Assists with additional/special projects as neededSkills Required:Communication Skills – Communicates effectively, openly, honestly, and consistently with others, and is able to deliver difficult feedback directly and appropriately; actively listens to and acknowledges what others are saying; responds to statements and comments of others in a way that reflects understandingInterpersonal skills – Considers the needs of others before/when taking action; interacts with others in a positive and respectful manner; takes an active interest in other people and teams; is approachable and easy to interact withBuilding Relationships – Builds trust and rapport with others; develops and maintains collaborative relationships with customers and others to meet mutual goals and objectivesCoaching and Mentoring Skills – Transfers and imparts knowledge and expertise; provides feedback successfully to improve and/or reinforce the performance of others; leads by exampleAccountability – Takes personal responsibility for the outcomes of own work and the work of others, as well as for one’s actions and decisions; holds others accountable for results; follows through on commitments to others; sees things through to completionFlexibility and Adaptability – Works effectively in changing or ambiguous circumstances; achievesdesired results in the midst of changes in responsibilities, work processes, timeframes, performance expectations or changes within the Department/Center; facilitates the implementation and acceptance of change by others within the workplaceMulti-tasking / Prioritization – Balances competing demands for one’s time and simultaneouslymanages multiple projects, tasks, and activities; allocates time across various responsibilities andprioritizes issues quickly to respond to critical priorities in an organized and planned mannerAchievement / Results Oriented – Understands what results are important and is driven to achieve results; focuses time, effort, and resources to achieve resultsAnalytical Thinking – Analyzes information, identifies key issues and relationships, and draws logical conclusions; identifies the root causes of problems and develops solutionsCustomer Service Orientation – Meets or exceeds internal and external customer expectations,demonstrating service orientation and dedication to ones’ customers; proactively identifies opportunities and takes action that benefits both the customer and the CompanySkills Desired:Job Experience• Minimum of 2 years relevant work experience is required• Past experience in a related field, operations center or call center environment, orprevious experience in a customer-facing role within a professional services company, is preferred• 1-2 years experience leading teams, people and/or processes is requiredEducation• High school diploma or equivalent required• 2-year or 4-year college degree in a business related field is preferredTechnical & Professional Skills• Knowledge and execution of business process• Ability to present information, analyses, ideas, and opinions in writing in a clearand convincing manner, and ability to organize written ideas clearly• Ability to learn/acquire new concepts, processes, and technology• Knowledge of company policies and/or applicable local, state, and federalregulations and laws governing business processes• Skill working with personal computers and software applications (e.g., MicrosoftOffice suite, word-processing, spreadsheets, databases, etc.)RelationshipsThe Team Leader may report to an Area Manager or a Department Manager. Direct reports includenon-exempt employees. This position interfaces with all levels of managers within the organization, andwith external vendors outside the organization
Part Time Customer Service Rep / Teller in Fishers, IN
Details: GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions,addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refercustomers to the appropriate business partner for products and services uncovered duringbusiness interactions and/or conversations.ESSENTIAL DUTIES & RESPONSIBILITIES:Customer ServiceA. Promote good customer relations by consistently providing premier customer satisfaction witha friendly demeanor, can-do attitude, and willingness to help at all times.B. Have a developed rapport with the customer base, greet by/use name, have knowledge ofaccount ownership, be responsive and timely with correspondence and problem resolution, anddisplay a caring attitude.C. Act with confidence by answering or finding the answers to customer questions and findingsolutions to customer issues.D. Maintain a position of trust and responsibility by keeping all customer business confidential.E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies,maintaining ethical behavior at all times.Bank Operations/TransactionsA. Perform daily office responsibilities, working with the Customer Services Manager, to maintainthe efficient operation of the office.B. Maintain personally a balancing record that is in line with policy and have the ability to findand correct outages and to enlist help as needed for more difficult errors.C. Maintain knowledge of the bank policies and financial center procedures, and takeresponsibility to keep up to date on any changes.D. Handle consumer and business customer problems with professionalism, directing morecomplex issues seamlessly to the Customer Services Manager, or other management asnecessary.E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelinesand procedures.ReferralsA. Consistently meet or exceed sales referrals as set by management.B. Continuously increase knowledge and skills through self-motivation, formal education, seminarsand in-house training.C. Maintain a well-developed working knowledge of the complete line of products and servicesoffered, taking responsibility to keep up to date and request assistance for further developmentneeds.D. Initiate conversations to uncover customer needs and be capable of effectively referringcustomers to business partners for the selling and cross-selling bank products and services tocustomers, so that personal and Bank goals are consistently met and/or exceeded.SUPERVISORY RESPONSIBILITIES: N/A
Banking Loss Prevention Specialist *** Up To $20/Hour ***
Details: Loss Prevention Specialist ... put your strengths to work for you in a prominent financial institution in Rosemont! As part of the BSA / AML Fraud team, the Loss Prevention Specialist will be responsible for monitoring account activity to detect possible customer account fraud. This Loss Prevention role involves performing analysis to identify possible front-end and/ or back-end fraud as well as working with customers and branch to resolve account activity issues. Salary: up to $20/hour (depending on experience).
Front Office Manager
Details: Classification: Office/Administrative Supervisor/Mgr Compensation: $14.00 to $15.00 per hour Front Office Manager for Temp-to-Hire position in Queens. The individual in this role will be responsible for Greeting guests at the front desk upon arrival. Possess fluent knowledge of the city and geography of surrounding areas. Knowledge of the restaurants, amenities, clubs and tourism industries to provide to guests. Interested candidates must possess 3+ years in the hospitality and tourism industry with a strong commitment to customer service. The hours for this position will be 3-11 PM with occasional overtime if necessary. If interested please call OfficeTeam at (718) 997-1121 or apply online at www.officeteam.com.
Medical Receptionist
Details: Classification: Administrative - Medical Compensation: $13.06 to $19.00 per hour Robert Half Healthcare is seeking a talented front desk coordinator for an exciting opportunity with a prestigious clinic in the DC metro area. The front desk coordinator position is ideal for a candidate who loves customer service, multitasking and working in a team environment. The front desk coordinator will ideally have 2+ years experience in a fast paced, clinic environment as well as prior experience working with medical management software. The front desk coordinator will be responsible for answering inbound calls (40-50 daily), scheduling patient appointments, verifying appointments, and appointment follow up while providing an outstanding level of customer service.Additionally, the front desk coordinator will oversee verification of insurance, patient demographic data entry and high volume of scheduling. You will be required to work in DC and be able to travel to Virginia.The ideal front desk coordinator will have prior knowledge of health insurance, both private and government, particularly Medicare. As a front desk coordinator you will serve as the patient account specialist is an excellent opportunity in the dynamic environment, with potential for long term growth in the organization. The front desk coordinator will be responsible for assisting inbound callers (40-50), patient interaction at the check in process between 80-100 per day. Strong communication, positive attitude and ability to put the patient first, while resolving queries in a timely fashion while using software tools such as Microsoft Excel to track timeline and goals and Outlook for email communication. Strong written and verbal communication is a must. Knowledge of medical billing, appeals, and medical terminology a must. Applicants to the patient service specialist position with call center experience are preferred. The front desk coordinator will be responsible for working within established guidelines under Hippa, Federal and Local guidelines, confidentiality is must. The patient account specialist is responsible for delivering superior customer service in a respectful, courteous and timely manner to ensure customers concerns are addressed through to resolution. RESPONSIBILITIES: Successfully completes Hippa training. Serves as the first point of contact to respond professionally and courteously to general and routine customer inquiries, requests and complaints. Maintains patient scheduling calendar and pre admissions information to ensure a smooth and efficient check in process and full scheduleReturns all routine and general customer calls in a timely manner. Responds to and may initiate outbound call to close the loop on general and routine patient and physician callsEnsures customers concerns are understood and explains resolution clearly to the customer. Enters patient data into computer for billing and invoicing scheduling purposes. Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner. Works closely with peers to resolve the customers questions or concerns in a timely manner. Receives and reviews metric reports and action plans with the Customer Service Supervisor/Manager to understand individual performance, impact and opportunities for development. Receives and relays customer feedback about services and programs, funneling it to the appropriate departments, divisions or as directed to support efforts for continual process improvement. Performs other job-related duties as assigned. Please email resume to
Customer Service Representative
Details: Classification: Customer Service Compensation: $10.92 to $12.65 per hour Seattle based aviation company is seeking a full time Customer Service Representative. Essential duties include answering telephones and distributing calls, assisting customers with car rentals and hotel reservations, arranging catering, making coffee, distributing and sorting mail, and any other duty assigned. Ideal candidate will have prior experience working in a customer service role, have a strong attention to detail, and excellent communication skills. The hours for this position are 2PM to 10 PM will include weekends.
Receptionist
Details: Classification: Receptionist/Switchboard Compensation: $8.00 to $10.00 per hour A Realty Company located in Mercer County is looking for a temporary Front Desk Coordinator reporting to the Human Resource Manager. This Front Desk Coordinator is responsible for all front desk reception duties including administrative duties in support of departmental operations, relieve staff of clerical and administrative work, and providing superior customer service.
