Saturday, May 11, 2013

( Engineering Fellow ) ( Full Time Lecturer ) ( EDUCATION ) ( Strategic Consultant - Digital Job ) ( Behavioral Health Consultant/Care Manager ) ( Vault Teller I ) ( Retail Personal Banker - Cross-Sell ) ( Retail Personal Banker - Market Mix ) ( Car Biller/Title Clerk ) ( Sales & Service Advisor Teller Banker ) ( Loan Review Officer Ii ) ( Financial Sales Advisor II - Personal Banker ) ( Branch Associate - TELLER - ACADEMY ) ( Administrative Assistant to the GM ) ( Receptionist / Cashier - part time ) ( Receptionist ) ( Cashier ) ( Battery Truck and Light Service Operator )


Engineering Fellow

Details: Position Summary:  This position is in the Energetics and Propulsion Department.  The ideal Engineering Fellow candidate will have significant experience in Solid or Liquid Propulsion applications and technologies with the ability to pick up and engage across other Energetic technologies including  - Fuzing/Initiation/Safety Subsystems, Battery/Power Sources, Pyrotechnic/One-shot Devices, Warhead Systems.  The candidate will engage with Functional and Program teams to develop advanced technologies, scientific principles, theories and concepts, with the ability to generate growth across these disciplines.  Additionally, the candidate will work closely with Engineering Leadership on strategic propulsion/energetics initiatives and investigations, leading Program and Supplier teams and interfacing with senior RMS leadership, as well as senior leaders within our supply base and customer community.  In this position, the candidate will exhibit an exceptional degree of emotional intelligence, technical leadership, ingenuity, creativity and resourcefulness, adapting and/or developing these technologies for use in military applications and ensuring that the appropriate level of technical rigor is being adhered to throughout the product life cycle.  The candidate will also serve as a consultant to program management in long-range program planning concerning new or projected areas of technological research and development and will be a key spokesperson on program technical capabilities and future directions.  Required Experience and Skills: Minimum 12 years applied experience in Solid or Liquid Propulsion design, development, test and integration; proven knowledge of fundamental concepts, with high level of analytical ability; demonstrated ability to drive technical decisions, and initiate and complete assignments with minimum direction. Must be well known in the industry and have established relationships within the community. Must have the ability to interface at all levels of the organization including with Senior Raytheon, Supplier and Customer Leadership Must have patents and publications in applicable technical arenas. Must demonstrate excellent written and oral communication skills at the leadership level, and the ability to work in a team environment. Candidate must have demonstrated experience in proposal and cost preparation, requirements definition and systems and subsystems analysis, test and verification; operational test support; supplier collaboration. The applicant should also have an enthusiasm for the technology and the initiative and desire to pursue these challenges. Must currently have or be able to obtain a DoD issued Secret Security Clearance.Degree Requirements: Bachelor of Science General, Aerospace, Design, Mechanical or Systems Engineering; Applied Physics.Desired Experience and Skills: Candidate should have demonstrated breadth in the various disciplines including propulsion systems and subsystems analysis, mechanical engineering, and test and verification experience. Supplier collaboration experience and oversight generating specifications and statements-of-work are strongly desired. Have had previous experience in business development and technology road mapping. The demonstration of successful team leadership activities is also desired. An advanced technical degree is desired.Key Responsibilities: Strategic Initiative development and leadership for propulsion in collaboration with Supplier, Program and Customer communities Develop design concepts for technologies within the Department Driving Technical Execution on Programs and Failure Investigations, communicating status to all levels of the Organization including to Customer Representatives Perform system/component design Perform design activity to integrate various systems into military vehicles. Provide technical oversight of subcontracted design activities Support failure analysis and corrective action through redesign of failed components or system. Recommend, plan and implement system and component design improvements Present design models and supporting analyses to internal and customer review meetings Support proposals requiring advanced propulsion technologies Provide counsel and mentoring for more junior members of the department

Full Time Lecturer

Details: Full Time Lecturer BA23823 Towson University. 410-704-3788 CSS See full ad here: cis1.towson.edu/~cisweb/ Source - Baltimore Sun

EDUCATION

Details: education BA211246 CONTINUING EDUCATION AND TRAINING ADJUNCT FACULTY Carroll Community College is seeking Non-Credit Adjunct Faculty to teach Machining/Manufacturing. Additional information, including class information may be obtained at www.carrollcc.edu. Source - Baltimore Sun

Strategic Consultant - Digital Job

Details: As part of Epsilon’s market-leading Interactive Strategic Services team, you will contribute to a team of digital marketing strategists and analysts, working with Fortune 500 companies to help them optimize Interactive marketing strategies and tactics. Using your analytical skills and online marketing experience, you will help these world-class clients gain unique insights into and across various digital marketing channels – and help them use this insight to drive better marketing ROI.The ideal candidate for this position will have a combination of interactive direct marketing and quantitative analytical skills, along with some consultative experience helping clients improve their marketing performance. A background which spans multiple digital channels is critical for success. Strong experience in SEO and SEM is desired, as is some level of work in social media, mobile and email marketing.ResponsibilitiesPrimary Responsibilities:* Work day-to-day on client service engagements, typically with regular visits to client premises. Evolve to manage or co-manage client projects and retainers in the areas of interactive strategy consulting, working with other consultants and analysts in the group.* Provide quantitative and strategic marketing consulting services to new and existing clients. Examples include:* Campaign Optimization: work with clients to optimize marketing campaign performance in a variety of digital channels, with an emphasis on search.* Search campaign/program management and strategy development* Emerging technologies: research and develop interactive programs for clients, utilizing emerging technologies in Web, viral, and Social Networking community spaces.* Unique Insight: help clients gain insights into their business and customer behavior through analysis of campaign data, transactional data, customer profile data, etc.* Customer Lifecycle Management: develop multi-channel contact strategies tailored to individual customer segments.* Business Development: Support sales teams in new prospect meetings and client renewals.* Under the group’s leadership of industry consultants or functional group leaders, types of activities will include supporting the following:* Supporting clients' SEO and SEM efforts and being the go-to person for knowledge about the Search channel* Support the development of digital marketing communications strategy and planning* Determining most effective communications options (e.g., channels/tools);* Define performance metrics and measurement scheme;* Design program elements;* Designing, creating and distributing reports using Excel and similar analytical tools.* Creating documents to communicate findings and recommendations using MS PowerPoint and Word* Conducting industry or functional research and related analyses to support client service workOther responsibilities include:* Developing intellectual capital and best practices focused on email marketing, online marketing, and database marketing.* Client presentations, on-site work-sessions, and correspondences* Handling multiple projects and engagements as part of Strategic Services team* Representing the company with industry speaking engagements and publications* Participating in the development of new service offerings* Working with Industry consultants, peer groups, and client service teams to cross-sell and up-sell existing clients and identify new business opportunities.Personal Development* Develop knowledge in multiple industries and across marketing disciplines of strategy, planning and operations, as well as for different marketing objectives of acquisition, loyalty, and up-sell/cross-sell* Become aware of, and develop capabilities to apply knowledge of all of Epsilon’s assets, tools, and capabilitiesQualificationsRequired Skills and Experience:* Direct or database marketing background, experience with consulting or analytics projects in Interactive marketing, including search, and preferably with work in social mdeia, mobile marketing and email marketing* Strong quantitative and analytical skills required* Strong presentation skills* Able to work independently in a dynamic energetic environmentPreferred Skills and Experience:* Degree in an analytical/consulting/management discipline* Agency experience* Experience working with a variety of industry verticals* Ability to thrive in a dynamic work environmentThe preferred lcoation for this role is at Epsilon's New York City office, though the role could also be staffed in either our Chicago or Denver offices.Conditions of EmploymentAll job offers are contingent upon successful completion of drug screen and background checks.About UsAspen Marketing Services, a leading global marketing services firm and division of Epsilon, builds long-term relationships with clients, many of which are in the Fortune 100, through impactful programs built to engage, sell and retain. Clients benefit from Aspen's comprehensive portfolio of in-house marketing capabilities, including digital marketing, advanced analytics, direct marketing, experiential and event marketing, word-of-mouth and multi-cultural marketing. To learn more about Aspen, please visit http://www.aspenms.com/or follow us on Facebook at www.facebook.com/aspenmarketingservices.

Behavioral Health Consultant/Care Manager

Details: Help us increase the years of healthy life in the communities & patients we serve! Join our dynamic team as a Behavioral Health Consultant/Care Manager. This full-time, benefited position will provide comprehensive BH assessment, case management, consultation and individual and group support for a wide range of behavioral health issues in a community health center setting. This position functions as a core member of a collaborative care team that involves the patient's primary care provider, consulting psychiatrists, nursing staff, other behavioral health providers and/or other clinic staff. This position is responsible for brief case management and behavioral health care in consultation with a team psychiatrist and other behavioral health providers and/or clinic staff as appropriate. This position also completes clinical assessments and provides brief counseling, collaborative treatment plans and referrals to clinically indicated services outside the primary care clinic (e.g. social services, behavioral health specialty care, substance abuse treatment, and the like). This position is additionally responsible for Integrated Behavioral Health coverage in ICHC medical clinics and responding to urgent and emergent BH issues that arise in the clinic. Candidates must have, at a minimum, a Master's degree plus two years' experience, preferably in a community health setting. Highlights of this opportunity include: Full-time employment without the overhead work and costs of running your own private practice Fully implemented EMR system (GE Centricity) with one-on-one training provided Outpatient work only with no call Competitive compensation package Malpractice insurance with tail coverage Continuing education benefit and reimbursement of license fees Generous paid time off benefit Medical, dental, & vision insurance 401(k) retirement plan Eligibility to apply for loan repayment We are a private, non-profit, federally qualified health center that has been proudly and successfully serving the greater Bellingham area since 1982. Located in the northwest corner of Washington State, we offer comprehensive primary medical, behavioral health, and dental care, along with pharmacy services at 3 locations in Whatcom County serving a diverse and mostly underserved population of all ages. Employing over 130 caring and compassionate employees, we assure access to high quality, affordable health care for all. Live in a community consistently rated as one of the most desirable in the USA! Nestled on Bellingham Bay at the foot of the Cascade Mountains just a short distance from Seattle, Vancouver BC, and the San Juan Islands, Bellingham is home to 80,000 people and surrounded by several charming small towns. Enjoy all the area has to offer: • Recreational & Outdoor Activities (Hiking, Biking, Skiing, Snow Boarding, Fishing, Sailing, Kayaking, & Camping) • Excellent Schools (University, Community College, Technical School, & Outstanding K-12 Educational Sysem) • Small Town or City Living (Unique Shops, Local Festivals, Farmers Markets, Berry Picking, & Community Events) • Cultural Activities (Theater, Music, Independent Films, Museums, Art Studios, & Diverse Local Restaurants) To apply for this rewarding opportunity and truly make a difference in the lives of your patients, please contact Vicki Curtis, HR Generalist, at or 360-788-2661. Visit our web site at www.interfaithchc.org for more information on our organization and find out more about Bellingham at www.bellingham.org. Source - Bellingham Herald

Vault Teller I

Details: Division: Operations FlsaStatus: Non-Exempt EmploymentType: Regular 20 hours per week (additional hours as needed)GENERAL FUNCTION: Perform varied and moderately complex duties related to the timely receipt and processing of currency, coin and check deposits from commercial customers and banking centers in accordance with established procedures and controls. DUTIES AND RESPONSIBILITIES: * Receive customer and banking center deposits from armored carriers and balance the deposits to the accompanying manifest. * Input deposits into Compass to maintain control and accountability. * Assign deposits to the processors. * Process/balance the individual deposits using Compass and a desktop currency counter. Includes some data entry of checks and counting of coin by hand or with a coin sorter. * Transfer Fed ready currency to the main vault teller and loose currency to the high-speed sorter following established procedures and controls. * Prepare/send documentation to the Secret Service on counterfeit items. * Prepare adjustments to customer accounts for errors in deposits. * File and/or mail copies of deposit tickets and adjustments to customers. * Consistently balance work processed. Take the initiative to find and correct outages and to enlist help as needed. * Complete daily proof and Statement of Condition for work processed. * Consistently meet or exceed productivity and quality standards. * Maintain a position of trust and responsibility by keeping all customer business confidential. * Comply with vault procedures and controls at all times. * Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES: None

Retail Personal Banker - Cross-Sell

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES. SUPERVISORY RESPONSIBILITIES: None.

Retail Personal Banker - Market Mix

Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of bankingproducts and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES.

Car Biller/Title Clerk

Details: Exciting opportunities at NEW Luther Auto LOCATION to open Summer 2013 in Burnsville, MN!State-of-the-art Facility partnering with Hyundai Car Biller/Title Clerk needed at Burnsville Hyundai, opening Summer 2013!Become a member of the Luther Auto Group, the Midwest’s largest family owned group of automotive dealerships!DUTIES: Preparing and submitting vehicle funding packages, balancing and posting electronic billing file (retail and wholesale), processing title applications, account and schedule reconciliation, processing wholesale transactions.  May also include other duties assigned by the Controller as needed (e.g. A/P, A/R, processing internal repair invoices, preparing and balancing the daily deposit, relief on phones and/or cashier.)HOURS: This is a full time position with benefits.REQUIREMENTS: •          General accounting experience or working with numbers, good communication and interaction skills, telephone skills, organized.•          Prior car dealership billing experience required. •          Reynolds & Reynolds, CVR and vehicle titling experience preferred. •          Computer experience with MS Word and Excel preferred. To apply, provide a cover letter and complete an application at www.lutherauto.com Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number and passing a drug test at a certified testing facility.Work With The Best. The Luther Automotive Group.

Sales & Service Advisor Teller Banker

Details: ResponsibilitiesThe Sales and Service Advisor (SSA) is a hybrid Branch Associate/Financial Sales Advisor position that’sprimary responsibility includes selling bank products and services both inside and outside the branch,conducting teller transactions and managing the lobby. They will serve as a Branch Associate duringhigh traffic hours to ensure an exceptional customer experience and will focus on sales during non-peakhours to maximize sales production.

Loan Review Officer Ii

Details: ResponsibilitiesApplicant must be able to  independently calculate customer covenants using the definition and criteria in the loan agreement  to ensure proper tracking and covenant compliance.  Duties include: 1)  Monitoring assigned Market(s) Generic Email boxes for documentation requiring covenant testing. When financial information is received covenants are tested by the LMS officer using available financial statements and subsequently compared to the borrower calculations.  2)  Manually calculate covenant ratios as stated in the loan agreements to ensure loan compliance with the Credit approval.  This monitoring is based on documents and covenants as written in the Loan Agreements.  Therefore, ability to read and understand legal documents is a requirement.  3) Set up covenant calculations in  Excel spreadsheets based on definition as written in the loan agreements.   4) Work with Line of Business, Underwriters and Portfolio Managers to resolve discrepancies and resolve issues. 5) Remain up to date on all policies, procedures and training.

Financial Sales Advisor II - Personal Banker

Details: ResponsibilitiesMarket retail banking products and services to mass market customers, face to face or over the phone, inorder to grow, retain and maximize profit for the bank. Offer banking solutions to customers aftercapturing the customer profile conversation on Customer Relationship Management system (CRM).Utilize Customer Relationship Management system for leads to maximize new and existing depositrelationships through cross-selling of all retail banking products. Deliver an exceptional customer serviceexperience while responding to daily customer inquiries.

Branch Associate - TELLER - ACADEMY

Details: ResponsibilitiesDeliver an exceptional customer experience while uncovering sales referral opportunities. SurpassCustomer Experience score goals set by management. Perform a variety of duties involving paying out,balancing and receiving transactions within assigned delegated authorities. Responsible for handlingcash, deposit transaction and daily work balancing. Work together with the other branch associatesbehind the branch associate line. Participate in all the banking center sales and service activities.Support the branch team by achieving referral goals and participating in targeted sales campaigns.

Administrative Assistant to the GM

Details: We’re in the business of connecting professionals with employment/career opportunities in fields such as accounting and finance, technology, engineering, office administration, marketing, sales and just about any other position from the front desk to the corner office. Whether your need is for temporary or contract employment or for full-time employment, our goal is to help you make the right connection. Think this posting is a perfect match for your experience, skills, and qualifications? Apply below! If this job isn’t for you but sounds like a great opportunity for someone you know, please share with a friend.

Receptionist / Cashier - part time

Details: Receptionist needed at Infiniti of Bloomington located in Bloomington, MN.   Become a member of the Luther Automotive Group, the Midwest's largest family owned group of dealerships! DUTIES: Answering telephone, greeting and helping service and parts department customers, receiving and processing customer payments for repair orders, some filing, balancing the cash drawer.HOURS: Part Time, Saturday 8:30-5 pm availability desired.REQUIREMENTS: Previous switchboard and/or cashiering experience desired.Be enthusiastic, dependable, organized with customer service orientation.Reynolds and Reynolds experience helpful, computer proficiency desired. To APPLY, provide a cover letter  and complete an application at www.lutherauto.comO  OOOffers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number and passing a drug test at a certified testing facility.

Receptionist

Details: Exciting opportunities at NEW Luther Auto LOCATION to open Summer 2013 in Burnsville, MN!State-of-the-art Facility partnering with Hyundai!Receptionist needed at Burnsville Hyundai, opening Summer 2013!Become a member of the Luther Auto Group, the Midwest’s largest family owned group of automotive dealerships!DUTIES:  Answering telephone, greeting customers, filing, calling on license plates and mailing letters.HOURS: This is a Full Time position with great benefits!REQUIREMENTS:•          1 year of receptionist experience is required, dealership experience and Reynolds and Reynolds preferred.•          Must possess customer service orientation, friendly, enthusiastic and dependable.•          Able to accurately count back cash.  To apply, provide a cover letter and complete an application at www.lutherauto.com.  Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number and passing a drug test at a certified testing facility.

Cashier

Details: Exciting opportunities at NEW Luther Auto LOCATION to open Summer 2013 in Burnsville, MN! State-of-the-art Facility partnering with Hyundai! Cashier needed at Burnsville Hyundai, opening Summer 2013!Become a member of the Luther Auto Group, the Midwest’s largest family owned group of automotive dealerships!DUTIES: Process invoices and assist customers with purchase transactions in a professional manner. Other duties include filing and maintaining customer waiting area. Must be able to multi-task in a high volume enviroment. HOURS: Full Time position with great benefits! REQUIREMENTS:•         Ability to accurately count back cash, •         Must have customer service orientation, be enthusiastic and dependable, able to multi-task in a high volume environment. •         One year of experience working as a cashier is preferred, dealership experience preferredTo apply, provide a cover letter and complete an application at www.lutherauto.comOffers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number and passing a drug test at a certified testing facility.Work With The Best. The Luther Automotive Group.

Battery Truck and Light Service Operator

Details: Schedule Required:   Thursday, Friday, Saturday, Sunday, and Monday - 2nd Shift position. Will have on on Tuesday and Wednesday. Special Info:   COMPETENCIES: Mechanical/Technical PURPOSE: Respond to Roadside Assistance service requests and provide emergency services for AAA members and customers in a prompt, professional, courteous and safe manner. ESSENTIAL FUNCTIONS: Provide emergency mechanical assistance to members and customers, primarily in areas of advanced electrical system diagnosis. Sell, install, test and perform battery warranty services according to established guidelines and quality control procedures. (80%) Deliver extraordinary customer service and successfully troubleshoot roadside emergencies for AAA Members and other customers by accurately answering questions and interpreting club policy regarding service guidelines. Provide solutions, including related products, to members and customers to get them On-the-Go. Answer all questions and provide all necessary instructions to members and customers to ensure a complete understanding of services that will be rendered. (5%) Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). (5%) Maintain assigned vehicle, equipment and inventory ensuring proper and safe operating condition. Ensure the vehicle and all equipment is adequately secured at all times, including when the vehicle is not in use. Ensure the vehicle is clean and all fluids are at the required level prior to start of shift. Immediately report problems with equipment or vehicle to supervisor and/or fleet repair technicians. (3%) Collect payments from members and customers for Roadside Assistance services and maintain accurate receipts as necessary. Accurately complete daily inventory, warranty and sales/job reports. Complete related reports and call slips on a regular basis. (3%) OTHER DUTIES AND RESPONSIBILITIES: (4%) Serve as a resource to other Club Fleet drivers. May operate vehicle for pickup or delivery of supplies, personnel or members and equipment as required. May provide emergency tire change and lockout assistance to members and customers. May participate at public relations events, e.g., attending civic functions for different shows and groups as required.