Diversify Your Talent Pool To Help Your Business Grow
In order to grow and succeed, employers need to think outside the box – and that applies to hiring, too. You want employees that fit in with the culture of the company, but you don’t want a bunch of “yes” men and women who don’t deviate from the status quo.
“Companies need someone from the outside who has done it in a different way,” says Mark Jaffe, president of Wyatt & Jaffe, the executive search firm. “They need an infusion of other DNA that is compatible with their DNA but not identical.”
Diversity matters, but what it means to a company has changed over the years. In the past diversity was all about recruiting more women and minorities, but now it’s about attracting people from outside industries or backgrounds who can bring their experiences to the table. Companies that are serious about diversifying their talent pool know that the more willing they are to expand their horizons the better chance they will have of getting new ideas.
But, before a company can diversify, it needs to first determine how it wants to do that and what are the benefits of doing so. It’s not enough to diversify for the sake of diversification. There has to be a clear reason and value-add to hiring people outside their previous comfort level.
The employers have to ask themselves: “What do I mean by diversity, and how will this benefit our business whether its service-, retail- or informational-oriented,” says Pat Sweeney, human resource manager at Old Colony Hospice and Palliative Care. “It’s important especially if you are visible and want the public you’re serving to see you are representative of them.” Take Sweeney’s company for an example. The hospice is located in a community that is home to vast array of ethnicities and religions, which is why the company goes out of its way to ensure the workforce matches that demographic. “It’s no longer one homogeneous group of people, it’s a mixture of many backgrounds,” she says.
In the past it was easy to find workers that matched the demographic of the company, but long gone are the days of placing ads in newspapers. These days, recruiters have to rely on job fairs, local colleges and universities and the Internet to find that talent, says Sweeney. “When it was print ads you could target neighborhood newspapers and specialty publications, but since recruiting is rarely done by print media you have to rely on technology, social media and employee referrals,” she says. “You have to go to the career fairs that will draw a wide, diverse labor market to it.”
Even more challenging to companies is diversifying to bring in different skill sets or different ways of thinking. After all, if the company operated in the same industry for decades and all it knows is that field, then their knowledge of the outside world will be limited. According to Jaffe, one way to tackle that is to look at other industries to find the right talent. “If you are in the agriculture business, maybe hire somebody that comes out of the consumer electronics industry who understands supply chain management,” says Jaffe. That person might not do exactly what your company does but he or she may possess the generic skills needed plus success in applying those skills in a different way. Jaffe points to the early days of the Internet as an example. Some of the most successful dotcom companies were run by non-tech CEOs.
To find those stars of other industries, employers have to do their homework to come up with a list of respected people in supply management, marketing or whatever role they are looking to fill. Once the company zeroes in on who it want to hire, luring them could be easy partly because of diversity. “If you’re trying to turn around your airline, you say to the person, ‘do you want to be a consumer electronics person for the rest of your life, or do you want to stretch yourself and expand your horizon,’” says Jaffe. Often people will jump at the chance to broaden their skills and resume.
Companies can even tap executives from competitors to diversify if the culture is different or the business approach varies, but for leaders in an industry they have no other choice but to look in other fields. “If you’re Starbucks would you go to the number two, three or four in your category to recruit people?” says Jaffe. “Why would you if you’re the top team?”
Diversify Your Talent Pool To Help Your Business Grow is a post from: Glassdoor Blog
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Customer Service / Admin Support
Details: Full Time Admin/Customer Service person needed for our Brattleboro, VT location! Job Description: Full time Admin/Assistant position working days Monday, Wednesday, Thursday, Friday and Sunday. Administrative duties to include, but not limited to:Communicating with Warehouse and DriversKeeping daily logs of communication and dispatchAnswering multi-line telephone handling inbound driver and customer callsPaperwork processingSupport transportation supervisorsProcess driver messagesAnd other office dutiesPay will be hourly and based on experience and knowledge.
Guest Service Advisor
Details: SUMMARY The Guest Service Advisor is a performance-based position that is essential to the store’s effort to meet and exceed sales and profit goals. The mission of the CSA is to assist guests to make informed decisions for purchasing quick lube and additional associated services for their vehicles. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:General duties that include but are not limited to: Complete all required certification and other on the job training within the required timeframe. Report for shift on time and dressed in proper uniform to include required Personal Protective Equipment (PPE), slip resistant shoes and good hygiene. Maintain clean and safe work environment including using all safety equipment and following all safety procedures. Greet all guests within 5 feet, in a professional, pleasant manner. Attend store meetings, including monthly safety meetings. Follow all Heartland Automotive Services and Jiffy Lube policies and procedures. Guest Service Advisor duties that include but are not limited to: Gather and input guest and maintenance information into the computer. Review oil options, vehicle manufacturer recommendations, previous services and report on conditions to the guest. Recap guest requested services, with pricing and answer any questions. Escort guest to the lounge (using the “No handles" policy), and inform them of the location of coffee/water, restrooms and magazines. Communicate additional services requested to upper bay and gather new items/parts for installation/service. Review invoiced items with guest, accept payment for services, informs guest of value added items and offers invitation of return.
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Provide coaching, observation, and support to program participants on the work floor as they perform their assigned tasks-Daily Develop and support community integration, advocacy, and recreation activities for program participants – Monthly Attend annual person centered planning meetings and provide information about clients’ progress in the SWE program - Monthly Provide clinical support and training to interdepartmental staff regarding effective service delivery strategies for program participants – Daily Conduct intake sessions, process initial intake documents, maintain thorough case records, program evaluation information, and quality documents in accordance with both agency and CARF standards – Weekly Obtain and assess baseline information in order to develop and implement individualized rehabilitation plans – Daily Facilitate timely verbal and written communication with referral sources, guardians, parents, and other interested parties – Daily Interpret results of individualized program plans and progress toward program objectives to clients, referring counselors, guardians, and other involved parties via informal and formal staffings – Weekly Effectively manage computer files using Microsoft programs, email, and other electronic communication, reporting tools, and information - Daily. Utilize a team work approach for all projects-Daily Provide individual counseling and crisis intervention for participants - As needed Maintain a safe and clean work environment – Daily Promote Peckham’s vision, values, and services to all customers and stakeholders – Daily Assist in maintaining organization wide quality standards - Daily Assist in the training of people with disabilities as needed. Miscellaneous duties as assigned. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 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WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Peckham, Inc. is an equal opportunity/affirmative action employer and is operated in accordance with a policy which does not permit discrimination because of race, color, sex, age, handicap, national origin, or any other artificial characteristic. EOE-Embracing Diversity to Achieve Excellence Please visit Careerbuilder.com to apply for Peckham job opportunities. Please include wage expectations when applying. Please respond to this posting no later thanFriday, May 17, 2013. Peckham, Inc.3510 Capital City Blvd.Lansing, MI. 48906EMAIL: Job Posting #1437.
CRC - Customer Service Rep
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Assistant Manager
Details: As an assistant to the Unit Manager, you will provide leadership in the attainment of agreed-upon goals and profits while working within the framework of the corporate philosophy, policies, and objectives. ABOUT THE COMPANY: United States Beef Corporation is the largest franchisee of Arby's® quick service restaurants in the U.S. We specialize in slow roasted and freshly sliced roast beef sandwiches, as well as Market Fresh® deli-style sandwiches, wraps and salads. We currently operate over 280 Arby's restaurants in Oklahoma, Arkansas, Kansas, Illinois, Missouri, and Colorado. WE ARE ENTHUSIASTIC AND WE LOVE WHAT WE DO! ASSISTANT MANAGER POSITION: We are looking for Assistant Managers with at least one year management experience. An Assistant Manager assists in almost all aspects of restaurant operations, including the following: · Customer Satisfaction · Coaching and motivation · Recruiting and interviewing employees · Sales projection and scheduling · Inventory control / record keeping · Retention · Equipment maintenance · Training employees CANDIDATES SHOULD EXHIBIT THE FOLLOWING:Strong People Oriented Leadership skills · Excellent communication skills · Drive and determination · Sound decision making and problem solving · Desire for personal and professional growth MANAGEMENT BENEFITS:· Aggressive compensation "annual wage based on hourly rate"· On-going performance evaluations · Competitive medical, dental and vision benefits · Paid vacation · 401(k) LOCATIONS: Oklahoma, Arkansas, Kansas, Missouri, Illinois, and Colorado*U.S. Beef Corporation is an Equal Opportunity Employer
HELOC Modification Team Rep
Details: Job Functions: Handle a high volume of inbound and outbound phone calls for line increase processing. Candidate is responsible for calculating pre-approval, reviewing income analysis including self-employed borrowers, credit review, and product placement of conforming loans for proper compliance with product and investor parameters. Translating underwriting guidelines with line increase application. Verification of all necessary documentation needed to process the increase request. Manage a portfolio of 60 to 80 loans per month while properly documenting each account throughout the process. Work closely with mortgage underwriters and investors to ensure turnaround service guarantees and condition requirements.
Store Manager
Details: Rose's Stores Inc.EVERYTHING'S COMING UP.. ROSESWhether it's challenge, advancement or rewards - you'll find everything's on the upswing at Rose's. As one of the country's oldest and most recognizable discount retail chains. More people are finding that we offer just the right combination to keep professions on-the-go and our company out in front. This continued success has created a need for talented team players for the roles of Manager and Assistant Managers. If you have up-and-coming career aspirations, Rose's Stores is the place to be.Position Available: STORE MANAGERJob Description: · Manage the total store operations to achieve an efficient and profitable store.· Insure company policies and procedures are executed by all store associates. · Develop and maintain positive customer and community relations.· Implement Company programs in an accurate and timely manner.· Project positive leadership to all associates.· Select, motivate, train, review, and retain associates.· Communicate information to appropriate associates in a timely and accurate manner.Rose's offers the following Benefits:· 401K Retirement Investment Program· Vacation Pay based on length of service· Paid Holidays and Sick Pay· Medical Insurance, Life Insurance, Dental InsuranceRose's offers competitive compensation
assistant store manager - Retail - Folsom, CA
Details: Job Summary and Mission This job contributes to Starbucks success by assisting the store manager in executing store operations. This job assists and supervises a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Communicates clearly, concisely and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the store manager. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks. Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located. Maintains regular and consistent attendance and punctuality. Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service. Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage. Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader areas of improvement. Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives. Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition. Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence. Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager.
store manager, Retail - Waco, Temple, Killeen, Texas
Details: This could be just the place to start your career in retail management. As a Store Manager, your Starbucks store will be an important part of the local community. You'll help your store partners make connections with the customers they see every day. You'll lead your store's operations, staffing, customer satisfaction, product quality, financial performance and team development. Best of all, you'll help your team create a welcoming environment. Starbucks is consistently rated as a great place to work and the people here love what they do. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together: Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team. Displays a 'customer comes first' attitude by training and holding partners accountable for delivering legendary customer service. Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results: Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements. Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations. Business Requirements - Providing functional expertise and executing functional responsibilities: Ensures adherence to applicable wage and hour laws for nonexempt partners and minors. Solicits customer feedback to understand customer needs and the needs of the local community. Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management. Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments. Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams: Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management.
Customer Service Representative
Details: Sallie Mae (NASDAQ: SLM) is the nation's No. 1 financial services company specializing in education. Whether college is a long way off or just around the corner, Sallie Mae helps turn education dreams into reality for 25 million customers. With products and services that include college savings programs, scholarship search tools, education loans, tuition insurance and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. Commonly known as Sallie Mae, SLM Corporation and its subsidaries are not sponsored by or agencies of the United States of America.The start date for this position will be on June 3, 2013.Training Schedule: Monday - Friday: 9:00 am - 5:30 pmWork Schedule is: Monday - Friday anytime between the hours of 10:30 am to 9 pm.The Customer Service Specialist is a Customer Service position. The role of the position is to:* Provide accurate, clear, and concise responses to incoming student loan customer calls, with a focus on providing world class customer satisfaction.* Perform processing functions necessary to facilitate first call resolution.* Display a strong working knowledge of multiple loan programs and the many products offered with those programs. This includes understanding the complex rules and regulations pertaining to student loan servicing.* Counsel customers on the various repayment options and Benefit Programs available to them throughout the life cycle of the loan.* Remain flexible in shift adjustments to help department meet goals.
Entry Level Customer Service & Sales Reps - NEW COLLEGE GRADS!!
Details: Entry Level Customer Service and Sales Reps PMCDayton, IncAre you looking to join a growing, successful company where your talents, initiative, and integrity will be rewarded? We are one of the largest and fastest growing sales and marketing firms in Dayton, Oh.We are interested in candidates who are interested in more than a typical 9-5 job! We are looking forlong-term business partners!As one of Dayton’s elite sales and marketing vendors, you’ll have a chance to work alongside some of the top sales professionals in the marketing field. As our clients continue to aggressively expand into different markets, we provide a great opportunity to gain sales & marketing experience. This job involves one on one sales interaction with customers. PMCDayton, Inc is seeking professional individuals for an ENTRY LEVEL ACCOUNT MANAGER POSITION who will be responsible for increasing market share for our client and their new fiber-optic network. It is our goal to not only increase a client’s customer base, but to strengthen client relations with their existing customers.
Attention All New Graduates! Apply Today!
Details: WHY WORK FOR ROCKY MOUNTAIN MARKETING, INC? Personal and Professional Growth Opportunity to Learn and Gain Experience in Business Management, Time Management and Financial Management Travel Opportunities, Both Regionally and Nationally Team Oriented Work EnvironmentWHAT ROCKY MOUNTAIN MARKETING, INC HAS TO OFFER? Paid, extensive management training and leadership development in all areas of sales and marketing with ongoing support to ensure your success Competitive Compensation Plans A fun, entrepreneurial work environment! No cubicles here, we work closely as a team! Participate in helping us give back to the community Room for advancement and opportunity to build a solid career with never having to worry about stagnation!
Kitchen Manager
Details: CHORE SUMMARY At Bickford, meal time is the most important time of the day. You could say the most important three times each day. As a Kitchen Manager Family Member, you provide good old fashioned home cooking as our Friends gather around the dining table to share stories, relive past experiences and talk about the big news of the day. As you get to know each Friends individual tastes watch their eyes light up when you provide them the pie they baked for their own family for so many years.
Customer Service Rep.
Details: Job Classification: Contract • 100% phones. Outbound calls to customers that are 5-45 days past due. It is VERY customer service driven, but the person does need to be well spoken and persistent - Must be available to work between 8a-8p, M-F, and Sat 9a-1p. Required one Saturday per month. The week that they are scheduled Saturday, they will get off early on Friday.Candidates must have a four year bachelors degree. If you are interested please give me a call at 817-345-4961. Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Part-Time Driver
Details: GET YOUR GO ON!IT’S EXCITING being on the fast track to career success.If you're looking for a career with a company that is as high energy as you are, join the Avis Budget Group (Nasdaq: CAR) team. We operate two of the leading global brands in the vehicle rental industry through Avis and Budget. Along with our subsidiaries and licensees, we provide a complete range of vehicle rental services through 10,000 rental locations in three operating regions: North America; Europe, Middle East & Africa (EMEA); and Latin America/Asia-Pacific. That means we're serving customers in approximately 175 countries around the world. We're headquartered in Parsippany, N.J. and own and operate most Avis and Budget car rental offices in North America, Europe and Australia, and operate primarily through licensees in other parts of the world. As a Customer Led, Service Driven organization, our approximately 28,000 employees are empowered to make decisions and move things forward.In our Driver position you will transport vehicles to and from locations safely. You will assist associates in maintaining smooth and safe traffic flow throughout check in area and conduct the final inspection of all Avis Budget vehicles to ensure readiness for customer rental. Essential duties and responsibilities will vary.In order to be considered for this outstanding opportunity you must have driving experience, excellent communications skills and be willing to work shifts that may include evenings, weekends, and holidays.DRIVER REQUIREMENTS: Must be 18 years of age or older High school diploma or equivalent or preferred Must have 6 months of prior work experience Physical ability to move in and out of vehicles Effective verbal communication skills to communicate with customers, co-workers and management Driving experience with a valid Drivers License (as mandated by state and location) and a good driving history Must be willing to work outdoors in all types of weather conditions Ability to work various shifts including weekends, evenings, and holidays on a part time basis Avis Budget Group is an EEO/AA EmployerThe information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries. Offers of employment will be made by Avis Budget Car Rental, LLC or any of its employing companies or brands, including Avis, Budget, Budget Truck or AB Car Rental Services. Candidates must meet all basic qualifications and submit a complete application to be considered for this position. This posting serves as an advertisement of an existing open position only and does not qualify as the job description.
Hiring for All Positions - Roseburg, OR
Details: Marc Sales and Leasing, LLC d/b/a Aaron’s sales and lease is hiring for several job opportunities for their Roseburg, Oregon location! Aaron’s, Inc., with over 2000 stores, is the fastest growing national retailer of furniture, consumer electronics, computers and home appliances for sale or lease purchase. We are now hiring for the following positions. So come and join us and make your dreams come true: Customer Account Manager/Trainee Sales Manager Customer Service Representative Store Managers
Insurance Service Specialist I/II
Details: Provide services and perform activities associated w/ the Insurance Services and New Business Systems. This is a position requiring demonstrated proficiency in all assigned tasks and the ability to handle non-routine complex activities. Customer Service: provide professional and courteous customer service to all customers, including branch customers, policy owners, licensed agents, and branch employees. Data Entry: Evaluate documents received and enter relevant information into computer system. Information Gathering: Gather missing information before processing. Document Processing: Evaluate document and determine correct action. Record Keeping: perform activities to assist with mail opening and record keeping requirements. Fraud: Identify and report suspected fraudulent activity. Analysis of documents for completion and accuracy. Analysis of customer requests to determine proper course of action. High School or GED and 2 years office experience. We are proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Smoking is prohibited in all Springleaf offices.
