Mortgage Collector
Asset Protection Associate
Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.
Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company. The Asset Protection Associate position is responsible for serving as the expert and central point of contact for the DelaGet security software implemented at Panda Express stores to identify potential fraud. This position responds to Operator issues in using the software and works with the Asset Protection team to address broad-based concerns. The Asset Protection Associate also works with the DelaGet vendor and with the IS Department to integrate DelaGet with other security software. This position trains Operators to use DelaGet effectively and uses software-generated reports to monitor how frequently Operators are using the software tool to detect fraud. ESSENTIAL FUNCTIONS:The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required. DESCRIPTIONS: • Serves as the company’s DelaGet fraud-detection software expert, providing Operators with a central point of contact for assistance in using the software effectively.
• Works with the company’s DelaGet vendor and the IS Department to ensure integration of DelaGet with other security technology to maximize their effectiveness in detecting fraud.
• Reviews weekly reports generated by DelaGet to monitor how frequently Operators are using the technology and works with Operations leaders to improve its application at the store level.
• Responds to Operators on a timely basis on DelaGet related issues as well as security equipment inquiries and requests. Serves as the liaison to both security vendors and Operators, resolving system and equipment problems within 24 hours.
• Provides Operators with training on DelaGet and related systems. Develops e-modules to train new store managers on an ongoing basis.
• Maintains a list of common security software issues, and convenes meetings within Asset Protection to develop solutions and improve DelaGet’s effectiveness.
• Performs special projects related to DelaGet and other security software. Works with the Asset Protection team on major security initiatives.
Customer Service / Insurance / Call Center / Entry Level
GEICO has great entry-level positions available in
CUSTOMER SERVICE!
We offer a fully paid training program! Our associates receive broad insurance training which allows them to provide the quality customer service our policyholders have come to expect. Through comprehensive, on-site training we'll teach you about dynamic industry, insurance policies and regulations
Successful Representatives could advance to higher level service positions. Promotions are based upon your performance and the possibility for career advancement is outstanding!
As a Service Representatives you will provide our customers with the personal attention and professional, friendly customer service they've come to expect. Day or night, when customers contact our call center for help with insurance policies, our associates are there ready to assist them.
Responsibilities
As a Service Representative, you will:
- Resolve inquiries, explain insurance coverage and make changes to policies
- 50-60 inbound telephone calls per day in a call center environment
- Handle each request to ensure customers are satisfied on the first call
- Navigate our internal computer system to look up customer information and update policies
- Do what it takes to delight our customers
Additional requirements of all Insurance Representatives include:
- Proficiency in Microsoft Office applications including Word and Outlook
- Previous sales and/or customer service experience preferred
- Prior contact center experience a plus
- Insurance experience a plus
We are currently hiring for evening positions which includes a 10% night differential in your salary!
Senior Service Representative T&O (Document Prep/ Laser Pro/Commercial Lending)
BMO Harris Bank is seeking a Senior Service Representative T&O (Document Prep/ Laser Pro/Commercial Lending) to work in our Brookfield, WI location.
To explore this great career opportunity, please visit our website at:
Click here to Apply
At BMO Harris Bank,we have been helping our customers and communities for over 125 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives.
MANDATE
Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities, and solve more complex issues efficiently and effectively in accordance with Bank and industry standards, focusing on up to a three-month time horizon. Follow procedures to resolve internal business partner and/or external customer inquiries/ requests and issues. Act as a subject matter expert to the team. Recommend/ implement process improvements. Act as point of approval/ resolution of escalated issues for more junior staff, where applicable.
KEY AREAS OF ACCOUNTABILITY
A. Product & Process
B. Risk & Control
C. Business Performance Management
ACCOUNTABILITIES
A. Product & Process
• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Resolve discrepancies/ exceptions that frequently deal with non-routine situations, requiring further analysis.
• Investigate and may resolve or make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries or requests, business process efficiency and quality control within existing procedures.
• May resolve escalated work or issues from more junior staff, where applicable.
• Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support. Proactively work with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely, quality and efficient fulfillment activities.
• Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures.
• Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
• Provide on-the-job assistance and training to others, as requested.
B. Risk & Control
• Escalate issues that require resolution by more senior team members, as per guidelines.
• Identify potential risk situations/ impacts, and make recommendations or escalate to the manager.
• Review transactions and requests for compliance with regulatory and Bank requirements, as required.
• Monitor production logs and schedules to ensure key controls are followed and exceptions are actively pursued; escalate to the manager as appropriate.
• Provide information for regulatory reporting and audit queries.
• Ensure all appropriate authorizations/ approvals are obtained in accordance with policies and controls.
• Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities.
• Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps.
• Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.
C. Business Performance Management
• Monitor service delivery performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
• Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
• Align individual performance goals to team and organizational goals.
• Demonstrate behaviours that are consistent with “Our Way" model and aligned with BMO values.
AUTHORITIES
This role has the authority to:
• Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails.
• May problem-solve escalated issues from others, as appropriate.
• Escalate all unresolved processing problems to the appropriate level, as per guidelines, including system, software and hardware failures.
• Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts.
• Provide advice in the completion of processes within established guidelines and procedures.
• Ensure receipt of appropriate approvals/ authorizations in accordance with P&Ps and controls.
CROSS-FUNCTIONAL RELATIONSHIPS
Internal:
• Team members
• Other PO business units re operational and customer service issues, projects, change implementation or system recoveries
• May interact with internal support re projects, change implementation or system recoveries
• May provide daily support and assistance to lines of business
External:
• Suppliers, service providers and external customers
• Regulatory agencies
• Other financial institutions re processing issues
SCOPE AND IMPACT
This job has direct or indirect impact on the following:
• Contributes to customer confidence and satisfaction by ensuring transactions and/or audit/ reconciliation activities are processed accurately and on a timely basis.
• Contributes to customer retention by ensuring service quality in processing transactions.
• Contributes to Bank financial performance by responding on a timely basis to changing operating conditions so as to mitigate financial penalties and costs; also ensures an appropriate balance between customer service and costs to minimize loss of revenue or customer dissatisfaction.
• Contributes to the mitigation of reputational risk and financial loss against such things as fraud, defalcation and/or financial penalties by ensuring compliance with Bank P&Ps and regulatory requirements.
• Contributes to the mitigation of costs/ impacts associated with human errors by supporting proper on-the-job training of others.
• High volume and/or high risk environment with strict timeframes that are time sensitive and subject to large penalties if timelines are missed.
Part Time Customer Service Rep / Teller in Armada, MI
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions,
addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer
customers to the appropriate business partner for products and services uncovered during
business interactions and/or conversations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Customer Service
A. Promote good customer relations by consistently providing premier customer satisfaction with
a friendly demeanor, can-do attitude, and willingness to help at all times.
B. Have a developed rapport with the customer base, greet by/use name, have knowledge of
account ownership, be responsive and timely with correspondence and problem resolution, and
display a caring attitude.
C. Act with confidence by answering or finding the answers to customer questions and finding
solutions to customer issues.
D. Maintain a position of trust and responsibility by keeping all customer business confidential.
E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies,
maintaining ethical behavior at all times.
Bank Operations/Transactions
A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain
the efficient operation of the office.
B. Maintain personally a balancing record that is in line with policy and have the ability to find
and correct outages and to enlist help as needed for more difficult errors.
C. Maintain knowledge of the bank policies and financial center procedures, and take
responsibility to keep up to date on any changes.
D. Handle consumer and business customer problems with professionalism, directing more
complex issues seamlessly to the Customer Services Manager, or other management as
necessary.
E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines
and procedures.
Referrals
A. Consistently meet or exceed sales referrals as set by management.
B. Continuously increase knowledge and skills through self-motivation, formal education, seminars
and in-house training.
C. Maintain a well-developed working knowledge of the complete line of products and services
offered, taking responsibility to keep up to date and request assistance for further development
needs.
D. Initiate conversations to uncover customer needs and be capable of effectively referring
customers to business partners for the selling and cross-selling bank products and services to
customers, so that personal and Bank goals are consistently met and/or exceeded.
SUPERVISORY RESPONSIBILITIES: N/A
Contract Sourcing Manager role
Our client is looking to fill a Sourcing Manager role. The potential candidate will support the management of contracts and initiate contract amendments, renewals and terminations. The role supports the management of users, suppliers, and initiate improvement opportunities.
- Identify and leverage internal resources with experience in various categories/supplier relationships.
- Develop and maintain strong working relationships with internal business partners.
- Provide proactive strategic sourcing support and stellar customer service.
- Leading multiple projects as an individual contributor or as a team lead.
- Manage/facilitate effective fact based negotiation strategies to maximize contract benefits and risk mitigation.
- Execute contracts with approved terms and conditions. Support maintaining contracts through amendments, renewals and terminations
- Work with business units to maximize compliance and optimize spend against established contracts and supplier programs.
- Support the management of relationships with suppliers and support constructive handling or resolution of issues and disputes.
- Support overseeing working relationships with key preferred suppliers
- Reports to Sourcing Director
Residential Mortgage System Administrator
A college degree. At least two years of similar or related mortgage experience. The ability to motivate or influence others plus a significant level of diplomacy and trust. Obtaining cooperation internally and externally is important. Excellent communication skills.
Location: Potomac, Maryland
Part Time CSR - Allied
Join the ALLIED Team!
At ALLIED Cash Advance we focus on People! We are an innovative leader in consumer finance services with over 170 locations nationwide. We continually add new products that offer our Customers convenient, affordable solutions for their short term cash needs but it is our store Team Members that make us successful! They are results oriented, excellent communicators driven to provide Customer Service and establish long term business relationships with their Customer base.
Our Store Work Environment is business casual, fast paced and fun. We offer training for new ALLIED employees, competitive pay and excellent benefits. Our top performers earn performance based incentives and promotions. We offer a flexible schedule including Sundays off!
CSR Duties:
- Responsible for assisting Store Manager achieve performance goals
- Process loan applications, help make underwriting decisions, comply with all federal, state and local laws
- Ensure all transactions are accurate and all policies are followed; maintain files
- Assist in planning and executing all marketing and collection activities
- Assist in completing all daily, weekly and monthly reporting/audits
- Responsible for individual performance and results; assist with coaching and training new employees
- Provide exceptional Customer Service in person and by phone
- Follow all asset protection and safety rules
Part-Time Associate Benefits Include:
- Competitive pay
- Medical, Dental and Vision Insurance
- 401(k)
- Employee Assistance Program
Part Time Customer Service Rep / Teller in Evansville, IN
GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions,
addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer
customers to the appropriate business partner for products and services uncovered during
business interactions and/or conversations.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Customer Service
A. Promote good customer relations by consistently providing premier customer satisfaction with
a friendly demeanor, can-do attitude, and willingness to help at all times.
B. Have a developed rapport with the customer base, greet by/use name, have knowledge of
account ownership, be responsive and timely with correspondence and problem resolution, and
display a caring attitude.
C. Act with confidence by answering or finding the answers to customer questions and finding
solutions to customer issues.
D. Maintain a position of trust and responsibility by keeping all customer business confidential.
E. Follow the Bancorp Code of Business Conduct and Ethics and other related policies,
maintaining ethical behavior at all times.
Bank Operations/Transactions
A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain
the efficient operation of the office.
B. Maintain personally a balancing record that is in line with policy and have the ability to find
and correct outages and to enlist help as needed for more difficult errors.
C. Maintain knowledge of the bank policies and financial center procedures, and take
responsibility to keep up to date on any changes.
D. Handle consumer and business customer problems with professionalism, directing more
complex issues seamlessly to the Customer Services Manager, or other management as
necessary.
E. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines
and procedures.
Referrals
A. Consistently meet or exceed sales referrals as set by management.
B. Continuously increase knowledge and skills through self-motivation, formal education, seminars
and in-house training.
C. Maintain a well-developed working knowledge of the complete line of products and services
offered, taking responsibility to keep up to date and request assistance for further development
needs.
D. Initiate conversations to uncover customer needs and be capable of effectively referring
customers to business partners for the selling and cross-selling bank products and services to
customers, so that personal and Bank goals are consistently met and/or exceeded.
SUPERVISORY RESPONSIBILITIES: N/A
Full Time CSR - Allied
Join the ALLIED Team!
At ALLIED Cash Advance we focus on People! We are an innovative leader in consumer finance services with over 170 locations nationwide. We continually add new products that offer our Customers convenient, affordable solutions for their short term cash needs but it is our Store Team Members that make us successful! They are results oriented, excellent communicators driven to provide Customer Service and establish long term business relationships with their Customer base.
Our Work Environment is business casual, fast paced and fun. We offer training for new ALLIED employees, competitive pay and excellent benefits. Our top performers earn performance based incentives and promotions. We offer a flexible schedule including Sundays off!
CSR Duties:
- Responsible for assisting Store Manager achieve performance goals
- Process loan applications, help make underwriting decisions, comply with all federal, state and local laws
- Ensure all transactions are accurate and all policies are followed; maintain files
- Assist in planning and executing all marketing and collection activities
- Assist in completing all daily, weekly and monthly reporting/audits
- Responsible for individual performance and results; assist with coaching and training new employees
- Provide exceptional Customer Service in person and by phone
- Follow all asset protection and safety rules
Full-Time Associate Benefits Include:
- Competitive wages
- Medical, Dental and Vision Insurance
- Flexible Spending Accounts
- Group Term Life/AD&D
- Voluntary Supplemental Term Life
- 401(k)
- Employee Assistance Program
- Paid Vacation and Holidays, Personal Days and Sick Time
As a company we honor Equal Opportunity Employer & Values Diversity.
Part Time Teller
PERMANENT PART-TIME TELLER
Local credit union is seeking a qualified Part-Time Teller.
