Part-time Customer Service Representative
Details: Check 'n Go has been a leader in the financial services arena since 1994. If you are interested in working with a strong leadership team, evolving financial products, and a team that feels more like a family than co-workers; this is the place for you! You will enjoy a business casual work environment, with fun and rewarding career advancement opportunities. Thank you for your interest in becoming a part of the Check ‘n Go Team. Current Opportunities available: Part-time Customer Service Representative As a customer service representative, you will provide superior customer service to Check ‘n Go customers by greeting customers, processing customer loan applications, answering customer inquiries regarding loan and product offerings, assist in the daily upkeep up of store premises and opening and closing of the store, and participate in roadside marketing as needed.
Clinic Contact - FT – CBO – Lake Drive
Details: Serves as liaison between the Central Billing Office and clinics assigned including, but not limited to, facilitating the insurance billing and response process; serving as a resource in billing and coding; and maintaining positive working relationships to facilitate issue resolution.
Mortgage Professionals Needed
Details: Airport area company is seeking mortgage professionals. Various shifts and positions, some requiring experience. Pay level $10-13.
Payment Poster – FT – CBO – Lake Drive
Details: Will post payments and denials received by insurance companies to patient accounts.
Mortgage Servicing Operations Manager
Details: Under the supervision and guidance of the Mortgage Servicing Center Site Manager, the Mortgage Servicing Operations Manager is responsible for leading, managing, training and motivating the Disbursements, Repairs, Loss Drafts, Tax, Insurance and Occupancy Team Leaders, Specialists and Support team members to ensure goals, service level agreements and quality metrics are achieved in compliance with client expectations and applicable internal and external controls and guidelines. Job Duties and Responsibilities: Oversee daily operations of the Mortgage Servicing Operations team. Support and uphold the RMS Mission Statement. Foster and promote the proper company image at all times. Monitor Operations team metrics to identify patterns/trends and potential root cause issues impacting volumes and quality of customer service. Evaluate workflows; ensure appropriate workflow coverage through scheduling of staff work hours for calls, emails, correspondence, and client programs; recommend and develop methods and procedures to maximize efficiencies and enhance service. Manage mail, correspondence and email technology to ensure work rules, workflow and processes are working in conjunction with vendor and clients service level agreements. Manage the Operations team technology to ensure all clients/customers information is tested, accurate and reflects established private labeling. Respond to client issues and inquiries; meet with clients to discuss performance, initiatives and quality metrics, on a regular basis. Create and ensure delivery of internal reports to clients/internal management, on a regular basis. Develop and ensure current/accurate policies and procedures are in place; ensure adherence to risk, legal and compliance guidelines. Ensure individual/team high quality performance as a result of efficient/accurate service through regular review of supervisory monitoring results. Handle the coordination of hiring, terminations and staffing needs Oversee coaching/counseling and disciplinary actions to ensure consistent compliance with Human Resource policy and procedure guidelines. Coordinate training needs for new hires, new products, implementations and refresher sessions, to ensure smooth transition to the company, respective operations team, and to meet ongoing needs. Work with managers across the company to provide feedback for opportunities for improvement based on contact information. Handle executive level issues, as needed. Other duties and projects as assigned.
Loan Servicing Customer Service Manager
Details: Under the supervision and guidance of the Mortgage Servicing Center Site Manager, the Mortgage Servicing Call Center Manager is responsible for leading, managing, training and motivating the Team Leaders, Customer Service Representatives and support team members to ensure goals, service level agreements and quality metrics are achieved in compliance with client expectations and applicable internal and external controls and guidelines. Job Duties and Responsibilities: Oversee daily operations of the Mortgage Servicing Call Center. Support and uphold the RMS Mission Statement. Foster and promote the proper company image at all times. Monitor call center metrics to identify patterns/trends and potential root cause issues impacting volumes and quality of customer service. Evaluate workflows; ensure appropriate workflow coverage through scheduling of staff work hours for calls, emails, correspondence, and client programs; recommend and develop methods and procedures to maximize efficiencies and enhance service. Manage mail, correspondence and email technology to ensure work rules, workflow and processes are working in conjunction with vendor and clients service level agreements. Manage the Call Center technology to ensure all clients/customers information is tested, accurate and reflects established private labeling. Manage the voice response units (VRU) to promote ease of use and ensure accuracy of information, with consistent review for self-serve opportunities. Respond to client issues and inquiries; meet with clients to discuss performance, initiatives and quality metrics, on a regular basis. Create and ensure delivery of internal reports to clients/internal management, on a regular basis. Develop and ensure current/accurate policies and procedures are in place; ensure adherence to risk, legal and compliance guidelines. Ensure individual/team high quality performance as a result of efficient/accurate service through regular review of supervisory monitoring results. Handle the coordination of hiring, terminations and staffing needs Oversee coaching/counseling and disciplinary actions to ensure consistent compliance with Human Resource policy and procedure guidelines. Coordinate training needs for new hires, new products, implementations and refresher sessions, to ensure smooth transition to the company, call center floor and to meet ongoing needs. Work with managers across the company to provide feedback for opportunities for improvement based on contact information. Handle executive level issues, as needed. Other duties and projects as assigned.
Customer Service (Teller) & Sales - Jonestown Road - Harrisburg, PA
Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a PNC Customer Service Associate, you will be part of successful and growing retail banking organization. As a Customer Service Associate, you'll be an essential part of the client experience on the floor, coordinating with every member of a first rate branch bank staff. You'll gain the satisfaction of knowing that you are meeting customers' needs by providing personable, quick service. Your position reports to the Branch Manager.In a typical banking day, you will enjoy a high level of customer contact, and you'll draw upon your own product knowledge, cash handling experience, and service training. Every day will be different, and you will spend some time on the teller line and other times at a sales and service desk. Your colleagues will count upon your ability to convey features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. PNC is committed to leadership, so you will be backed by state-of-the-industry software, call-desk support, and training resources. You'll have the prestige, security and room to grow offered by a large company, and the intimacy of a neighborhood bank, where you'll know customers by name, and work in a team-oriented environment.The successful candidate will have the following qualifications:High School Diploma or equivalent is required At least 6 months of cash handling experience is required At least 1 year of customer service experience in a financial services, sales or retail industry is preferred Prior experience in being evaluated by customers is preferred Ability to multitask Excellent interpersonal skills and professional manner Strong written and verbal communication skills Computer skills to include ability to work in Windows based applications Able to lift heavy coin as well as stand on feet for a long period of time Able to work evenings and weekends depending on branch needs is required
Teller Supervisor - Parkway Plaza Branch, Barbourville, KY
Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a PNC Teller Supervisor, you join a successful and growing retail banking organization. You immediately become an important member of a single branch office and a key part of the customer experience there. You will use your own teller and supervisory experience to direct the transaction activities of the tellers, coordinate their schedules, and guide their training and development. Your position reports to the Branch Manager.Your typical days will follow a steady but demanding rhythm, as you lead the teller team services in accordance with established security safeguards, banking policies and guidelines. The branch manager and your team will count upon your time management instincts to ensure appropriate staffing levels. Your own confidence and people skills will help you cultivate customer relationships, initiate referrals and effectively cross-sell bank products and services. Your teller team will look to you to help resolve routine procedural and processing issues. All the while, you'll be backed up by state-of-the-industry software, call-desk support, and training resources. As a PNC Teller Supervisor, you get the security and room to grow offered by a large company, and the intimacy of a branch bank, where you'll know many customers by name.The successful candidate will have the following qualifications:High School Diploma or equivalent 2 years teller experience or equivalent retail or cash handling is required 2 years supervisory experience, preferably in a bank environment is required 6 months of customer service experience is a preferred Excellent communication skills Computer skills with proficiency in Windows based applications Excellent problem solving skills Ability to lift heavy coin trays and stand for prolonged periods of time Ability to work evenings and weekends based on branch needsWillingness to travel locally as needed
Branch Financial Sales Consultant - Swarthmore
Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a Branch Financial Sales Consultant, you will bring value to PNC Bank and our customers, working independently and collaboratively to provide excellent service and effective solutions. You will also excel in an environment that is entrepreneurial, and that offers the support, resources and growth potential with an industry leader. Every day will bring new opportunities to use your sales experience, and product and procedural knowledge, as you work to identify the individual financial needs of our customers, and recommend PNC products and services that meet those needs. Above all, you’ll serve as a vital member of the branch team, consulting with customers to quickly and expertly guide their issues towards successful resolution, and help them achieve their financial goals. Ideal candidates will have: Excellent interpersonal and communication skills ( both written & verbal), and a professional manner Ability to work evenings/weekends, depending on branch needs Strong computer skills (Windows-based applications) Experience being evaluated/surveyed by customers is preferred A minimum of 1 year of customer service experience in a financial services, sales or retail industry is preferred, as is the ability to cross-sell products and services As an industry leader, we are committed to investing in resources that set us apart from our competition. For you, this means working for a company that provides excellent technology, call desk support and training tools. You will enjoy the prestige and security offered by a large company—with the manageability of a community bank atmosphere. Most of all, you will work with a company that values and recognizes how diversity and inclusion contribute to our success.
Teller Banking Supervisor - Morrisville
Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a PNC Teller Supervisor, you join a successful and growing retail banking organization. You immediately become an important member of a single branch office and a key part of the customer experience there. You will use your own teller and supervisory experience to direct the transaction activities of the tellers, coordinate their schedules, and guide their training and development. Your position reports to the Branch Manager.Your typical days will follow a steady but demanding rhythm, as you lead the teller team services in accordance with established security safeguards, banking policies and guidelines. The branch manager and your team will count upon your time management instincts to ensure appropriate staffing levels. Your own confidence and people skills will help you cultivate customer relationships, initiate referrals and effectively cross-sell bank products and services. Your teller team will look to you to help resolve routine procedural and processing issues. All the while, you'll be backed up by state-of-the-industry software, call-desk support, and training resources. As a PNC Teller Supervisor, you get the security and room to grow offered by a large company, and the intimacy of a branch bank, where you'll know many customers by name.The successful candidate will have the following qualifications:High School Diploma or equivalent 2 years teller experience or equivalent retail or cash handling is required 2 years supervisory experience, preferably in a bank environment is required 6 months of customer service experience is a preferred Excellent communication skills Computer skills with proficiency in Windows based applications Excellent problem solving skills Ability to lift heavy coin trays and stand for prolonged periods of time Ability to work evenings and weekends based on branch needsWillingness to travel locally as needed
Branch Manager - Holland
Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a PNC Branch Manager, you will be part of a successful and growing retail banking organization. You will have responsibility for the branch's results, working with the guidance of PNC's benchmarks for customer growth and retention, revenue, and market share. Your position reports to a Regional Bank Manager.In a typical banking day, you will enjoy a high level of customer contact, of course, and you'll be able to draw upon your own management experience, local relationship networks, and community knowledge to handle the mix of routine and unexpected requests. Your comfort with a goal-oriented environment will help you. So will your "soft" skills: You'll work with a first rate branch staff, which will look to you for guidance, motivation and support. As a competitor, PNC is committed to market leadership in products, technology, and service, so both you and your branch staff will be backed by state-of-the-industry software, call-desk support, and training resources. One additional benefit: As you grow our business, you will also be a local leader, working for a high profile company with a strong community focus.<BR.THE qualifications:At least 2 years leadership/management experience, preferably in the financial services industry Sales and/or service leadership and effective achievement of sales goals Working knowledge of local centers of influence and established relations in the local community is preferred Strong Computer Skills Strong verbal and written communication skills College degree preferred Business Development skills Customer Service experience
Branch Financial Sale Consultant - Audubon, PA
Details: For over 150 years, PNC has grown into one of America’s most respected banks, because we’re committed to helping customers and employees reach their goals. You can depend on PNC to provide the training you need, along with an inclusive culture that recognizes your talent, values diversity and cares about social responsibility. Working with us means having an opportunity you can feel good about, with a Fortune 200 company that’s been selected as a “Great Place To Work” by Gallup. As a Branch Financial Sales Consultant, you will bring value to PNC Bank and our customers, working independently and collaboratively to provide excellent service and effective solutions. You will also excel in an environment that is entrepreneurial, and that offers the support, resources and growth potential with an industry leader. Every day will bring new opportunities to use your sales experience, and product and procedural knowledge, as you work to identify the individual financial needs of our customers, and recommend PNC products and services that meet those needs. Above all, you’ll serve as a vital member of the branch team, consulting with customers to quickly and expertly guide their issues towards successful resolution, and help them achieve their financial goals. Ideal candidates will have: Excellent interpersonal and communication skills ( both written & verbal), and a professional manner Ability to work evenings/weekends, depending on branch needs Strong computer skills (Windows-based applications) Experience being evaluated/surveyed by customers is preferred A minimum of 1 year of customer service experience in a financial services, sales or retail industry is preferred, as is the ability to cross-sell products and services As an industry leader, we are committed to investing in resources that set us apart from our competition. For you, this means working for a company that provides excellent technology, call desk support and training tools. You will enjoy the prestige and security offered by a large company—with the manageability of a community bank atmosphere. Most of all, you will work with a company that values and recognizes how diversity and inclusion contribute to our success.
Residential Mortgage Loan Processor
Details: Experienced Residential Mortgage Loan Processors are needed for a full-time temp to permanent position. Must be detail oriented, good communication skills, as well as follow-thru skills. Must be familiar with current regulations and guidelines. Will be responsible for processing documentation necessary for the placement of any residential mortgage loan type- review applications and disclosures for compliance and regulatory guidelines, Perform file review for completeness, send updated information through the automated underwriting system, responsible for complete and accurate loan submission to underwriting, and answer customer questions. Full-Time hours 8:00-4:30. No relocation available. Must be available for immediate interview. Qualified candidates should submit resume to or call 717-396-6500.
Teller I, II or III
Details: Teller I, II or IIIPlease note: This position will be filled at the appropriate level based on previous experience and qualifications.POSITION SUMMARYIn a courteous and professional manner, serve clients by processing a variety of transactions using good judgment within prescribed limits regarding the validity of transaction requested. DUTIES/RESPONSIBILITIESServe clients at Teller window in a courteous and professional manner by processing a variety of transactions using good judgment within prescribed limits regarding the validity of transaction requested Full participation in Bank's Sales Program as directed by the Branch Manager Activities may include but not be limited to; call night, referrals, branch meetings, and sales contests Follow all policies and guidelines including internal security measures, and those in the First Midwest Bank Teller Policy Manual, and Teller Procedure Manual Gather all information needed at the time of transaction when it is necessary to complete a Currency Transaction Report or Monetary Instrument Log Know your customer by following policies and procedures for the use of identification when necessary to identify clients or customers, also using the Bank's client data base to find or confirm information Participate in all required training sessions for Compliance Maintain adequate controls to ensure compliance with consumer protection statutes/regulations in a defined area of responsibility Implement bank-directed changes relating to regulatory amendments Place Reg CC holds when appropriate Attend and participate in Training classes offered by First Midwest Training & Development specific to the Teller position Work with Branch Manager, Teller Supervisor, and coworkers towards development and achievement of Bank, Branch, and Individual Goals Take responsibilities for acquiring Product Knowledge May be responsible for opening and closing the facility under dual control Must fully meet Teller Standards including responsibility for balancing daily within a reasonable time and with minimum differences according to Bank's established Teller Difference Policy Develop skills to recognize potential fraud Additional duties and responsibilities for Teller IIPerform back-room or operational duties of Teller line as requested by Teller Supervisor Mentor less experienced Tellers Operate coin wrapping and counting equipment Assist in end of day procedures as required Maintain Branch supplies, and Teller forms May be responsible to balance ATM's where appropriate Responsible for continued growth in knowledge of FMB products Must fully meet Teller Standards including responsibility for balancing daily within a reasonable time and with minimum differences according to Bank's established Teller Difference Policy Additional duties and responsibilities for Teller IIIMentor other Tellers on referral/ sales activities and Product Knowledge Assist in Branch Pep and Deployment meetings Assist Teller Supervisor with Foreign Currency, Collections, and Coin & Currency/Teller Suspense Reconciliation Demonstrate mastery of job skills relating to Teller operations and an excellent knowledge and understanding of Bank products, services, procedures, and policies Must have required Teller skills to assist in training new Tellers Must take on additional responsibilities as defined by Teller Supervisor from the list of Teller III career pathing opportunities The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary. Requirements
Teller I/II
Details: DUTIES/RESPONSIBILITIES: Serve clients at Teller window in a courteous and professional manner by processing a variety of transactions. Participate actively in the Bank’s sales program to identify customer needs, provide accurate information, explain services and refer customers. Meet Teller Standards including balancing daily with minimal differences according to Bank Teller Policy and Procedures. Open and close the facility under dual control. Participate in all required training sessions for Compliance.Requirements
Residential Lender
Details: RESIDENTIAL LENDER-DEERFIELD, ILPOSITION SUMMARY: Develop and maintain relationships within the local community. Proactively search for new business opportunities; originate residential Mortgage and Home Equity loans; meet customer needs through different Bank products and services.This is a Base plus Commission position.This position is eligible for a Transition Bonus of $5000 - $15000 (mix of cash and opportunity to earn top tier BPS upon hire).DUTIES/RESPONSIBILITIES: Develop and maintain internal relationships in order to drive cross-sell opportunities for other Bank products Develop and maintain external referral relationships Consistent sales activities to meet production requirements Consistent delivery and execution of the loan process Adhere to applicable compliance regulations to ensure honest, ethical and legal practicesActivitiesActive involvement with community organizations Attend and participate in Branch meetings – develop and maintain relationship with Branch Managers, Tellers, Personal Bankers, Commercial Lenders, OTJB Staff, Bank customers Develop and maintain relationship with realtors, attorneys, CPA’s, builders and other external referral sources – proactively search for new business opportunities Review each loan to identify cross-sell opportunities Follow the loan process with each interaction to ensure consistency in message, process and procedure Conduct weekly pipeline review with Loan Operations staff Review personal sales performance for meeting and exceeding goals Organize and lead regular seminars for first-time buyers, refinance, credit and other relevant industry topicsExpectationsAttend monthly meetings for Bank sponsored organizations, and use the opportunity to develop new relationships with the local community Attend and present at Branch and other departmental meetings Monthly planning and strategy meeting with Residential Sales Manager; determine cross sell opportunities and referral potential Regular check-in with external referral sources Analyze each loan application to determine credit worthiness and appropriate loan products – explain to customer the various product options and terms Communicate professionally with clients, loan operations staff and bankers Cross sell to market Bank products and services that may meet customer needsThe position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary. This position requires regulatory compliance including finger printing and a background check.Requirements
Manager - Treasury & Accounts Payable
Details: Position Summary:Responsible for forecasting and managing company cash flow to ensure adequate borrowing capacity is maintained. Will manage the daily banking transactions, prepare monthly bank reporting and assist the Chief Financial Officer on financing and credit agreements as needed. Will assist the Controller with preparation of financial statements, financial analysis and be responsible for daily supervision of Accounts Payable and reconciling all balance sheet accounts related to Cash, Debt and Accounts Payable.
Planning & Guidance Consultant I - NY
Details: As a Planning and Guidance Consultant (PGC) you will be the primary point of contact for specific clients where you'll be providing 1:1 consultations, investment education, and plan advocacy to all plan participants. The Planning and Guidance Consultant (PGC) supports their client through the use of guidance tools, delivering employee meetings, providing direction on how to utilize Fidelity Investments, and collaborating with the Plan Administrator and HR department to address any needs or concerns. The PGC strives to ensure that participants are prepared to make better decisions regarding their financial retirement readiness while ensuring industry leading customer satisfaction results are achieved. Primary Responsibilities: Provide investment direction by using guidance tools to match needs with suitable solutions such as products, research, and/or services and assists customers with implementing guidance recommendations, including trading and online education through Fidelity.com while acquiring, retaining, and developing assets. Responsible for assigned business development goals. Deliver high quality face-to-face employee meetings for retirement plan participants including: Enrollment Meetings, Transition Meetings, General Education Meetings, Advanced Investment Meetings, Regional Workshops and Benefit Fairs as well as coordinate the preparation and delivery of the Employee Meetings with attention to detail and client satisfaction. Develop local efforts and implement national initiatives to grow business through customer contact, workshops, lead generation, and local branding with the collaboration of the Plan Administrator and the HR department. Negotiate with client contacts to uncover/address concerns and act as the liaison between the client and internal business partners enhancing the relationships to ensure Fidelity's overall ongoing success. Effectively create the best possible customer experience for the participant and plan sponsor while meeting the client's broad range of investment needs.
