Instructional Designer
Details: Division: Human Resources / Staff FlsaStatus: Exempt EmploymentType: Regular GENERAL FUNCTION: Partners with Sr./Principle Instructional Designer to complete needs analysis to evaluate employee knowledge/skill gaps. Utilizes adult learning theory to design/develop learning solutions for low/moderate impact projects. Designs/develops in a range of learning solutions (i.e., classroom, eLearning, blended solutions, etc.) that address business/performance needs, positively influence employee attitudes and commitment, and support Fifth Third's Mission, Vision and Values. Constructs level 2 evaluations and participates in the monitoring/updating of learning solutions. DUTIES AND RESPONSIBILITIES: * Instructional Design/Development ~70% of time o Proposes instructional strategies and media in collaboration with a team. o Uses adult learning principles/theory to create or participate in the creation of learning solutions types (classroom, eLearning, job aids, performance support, synchronous learning, etc.). o Designs small/moderate learning solutions that are practical for the business environment and demonstrate learning as a way to drive performance improvement. o Participates in the creation of learning solutions of medium/high complex learning solutions that embrace interactive learning, defined as actively engaging a learner's cognitive curiosity. o Uses a variety of learning techniques in each learning solution to engage and facilitate learning/performance for various learning styles. o Chunks, sequences, and flows content to facilitate optimal learning. o Demonstrates excellent writing skills that are easily and appropriately adapted for each learning solution type. o Uses templates to create a visually pleasing hard-copy layout. o Learns and applies new tools and techniques for rapid prototyping and developing learning solutions. o Writes level 2 evaluations for all learning solutions. o Participates in debriefing evaluation results with clients/partners. o Participates in identifying the proper environment and support for growing/sustaining behaviors and performance once the learning solution is implemented. * Project Leadership ~20% of time o Defines the scope of small/moderate impact learning solutions in terms of goals, objectives, deliverables, and milestones to reduce risk and minimize timelines. o Ensures project objectives are achieved according to specifications within the timeline/budget. o Takes personal responsibility for project performance by monitoring progress and communicating effectively to resolve issues impacting quality/time/budget. o Completes assigned tasks and responsibilities according to agreed upon quality/timeline parameters. o Communicates expected behavioral/performance outcomes relative to approved learning time. o Learns to influence clients/partners to follow a course of actions, change an approach, etc. o Uses an iterative process to frequently check with the client and target audience to get feedback and make adjustments. * Needs Analysis/Train-the-Trainer ~10% of time o Participates in the analysis to identify gaps between existing/desired performance. o Participates in identifying root causes of performance gaps and determines knowledge/skills/behaviors required to achieve desired performance. o Develops clear, observable, and measurable learning/performance objectives. o Engages Sr. Design when non-training solutions may address a performance gap more effectively. o Participates in cost-benefit analysis of various learning approaches to determine the best solution to close the performance gap while managing timelines/budget/resources. o Clearly demonstrates trainer activities, debriefs, etc. that drive key learning/performance objectives. o Encourages trainer creativity and personal ownership of content/program design by clearly understanding, driving and communicating the purpose/desired outcome of specific instructional strategies to encourage delivery flexibility. SUPERVISORY RESPONSIBILITIES: None
Internet/Web Engineer
Details: Genesis10 is currently seeking an Internet/Web Engineer with our client in the government industry in their Columbia, SC location. This is a 6 month + contract position.Description:Software developer needed for short term, temporary position to create application documentation for a custom application, already deployed, as well as possible functional changes to the softwareCandidates must be available for immediate startCandidates must work locally and be available for on-site meetings at little to short noticeCandidate must have a working knowledge of business processes the data and software applications currently in use by client is required in order to complete the work in the expected time frame
Faculty I - On Call (Business Sales & Customer Service, Business Office Administration)
Details: Faculty On-CallUse your professional expertise to engage, instruct, and inspireIf you’re looking for an exciting opportunity with a robust company committed to changing students’ lives and doing the right thing, Corinthian Colleges, Inc. is the place for you. As one of the largest post-secondary education companies in North America, we are on the cutting edge of the industry and forging ahead into a new era of leadership, growth, and innovation. We currently operate more than 100 campuses through Everest College, WyoTech, and Heald College and are dedicated to delivering on the promise to our students. At CCi you’ll work with impassioned employees and have the support you need to make great things possible.Become a valued member of our Faculty at Everest College and discover a more rewarding way to leverage your professional expertise. Part coach, part counselor, part entertainer, and 100% advocate for your students, you will provide a dynamic training environment where everyone has the opportunity to reach their full potential. You will utilize a variety of instructional techniques and delivery methods to bring our curriculum to life for your students.At Everest College and Corinthian Colleges, Inc., we’re in the business of changing students’ lives. As a member of our faculty, you’re in the position to make it happen.Job Responsibilities:• Instruct assigned courses in accordance with course competencies/objectives • Select and utilize a variety of approved course materials and teaching methods – such as using lectures, demonstrations, discussion groups, and seminars - to ensure the needs of the individual students are met in the program (utilize instructional plans) • Explain and demonstrate related laboratory/practical procedures • Inform students about course requirements, evaluation procedures, and attendance policies • Coach, guide, and empower students to achieve optimum success • Utilize a variety of communication methods to promote higher student retention • Manage classroom teaching conditions and environment through active instructor presence in order to promote positive classroom discipline and control, timely class meetings, and appropriate use of furniture and equipment • Provide students with academic support and advice, give referrals for additional assistance as required, tutor if necessary, and provide other assistance as needed • Monitor, evaluate, and document students’ progress through observation, tests, and examinations in theory and practice • Arrange students’ field placement and monitor students’ progress where applicable • Ensure related clinical supplies and equipment are up-to-date • Demonstrate evidence of professional growth and academic currency • Participate in other campus activities, committees, and projects • Provide regularly scheduled academic advising to students within the program • Assist the program chair with data collection and/or reporting as required by any applicable program accreditor and/or state regulatory agency • Must turn in documentation to supervisor of having completed all annually required CEUs as mandated by the school’s accrediting body and/or state • Complete minimum requirements for faculty development • Stay current with all regional and state code changes and industry standards as it applies to the program subject matter being taught • Other duties as assigned
Compensation Advisor
Details: Responsibilities: Our client is seeking a Compensation Advisor in San Antonio, Texas (TX).Description:Responsible for design, development, implementation and administration of enterprise or department-specific compensation and/or performance management programs, practices and policies. Works directly with management team to provide compensation solutions (Executive and/or Non-Executive) covering a wide range of pay issues including job structure and salary range development, base pay administration, and pay guidance. Works under minimal supervision. Performs moderately complex to complex work assignments and problem resolution across multiple functions and/or departments.Job Duties:Collaborates with senior leadership to influence organizational design and pay structures, performance management practices, and total rewards strategies (Executive and/or Non-Executive) to ensure market competitivenessResponsible for design, development, implementation and administration of enterprise-wide or department-specific compensation and performance management programs, practices and policiesMay provide advanced knowledge and experience in developing base pay management systems and understanding of variable compensation design techniquesServes as compensation consultant to assigned department or enterprise program(s), providing guidance, oversight, and communication on existing pay policies, strategies and bonus plansLeads or serves as team member on compensation projects and initiatives impacting enterprise-wide pay plans and policiesCoordinates with HR Operations for development and implementation of systems which support compensation programsConducts training on compensation-related topics which continually educates management and employees on enterprise policies and compensation philosophy/practices to ensure appropriate performance, and pay decisions, and compliance with legal standardsProactively analyzes and identifies organizational trends
Collections Representative
Details: Responsibilities: Our client is seeking a Collections Representative in Carlsbad, California (CA).Responsibilities:The person in this role will be operating on QuickBooks and performing data entry. This position will handle inbound and outbound calls.
Data Entry Clerk - Contractor - Data Entry Clerk
Details: RCM Technologies is looking for a Data Entry Clerk in Newark, NJ This is scheduled to be a 6 month contract but could get extended. Please note: 1.We can only accept candidates willing to work on a W2 contract. We cannot do Corp to Corp or 1099 on this job. Sorry no exceptions. 2.We need your updated resume in Word format. 3.We need 1 reference (if you already have a reference letter or email from a previous employee that will work. So will a reference on LinkedIn) Energy Efficiency – Data Administrator Job Description:Perform a wide variety of data administrative duties. Work closely day to day with Program Process Manager and Project Leads to obtain accurate program data and documentation. Enter and validate energy efficiency customer and program data/documentation into apropriate data base (SAP, TrakSmart, etc.). Create and maintain excel spreadsheets for document tracking, customer billing and payment history. Extract data from the TrakSmart database on an ad hoc basis. Responsibilities also include working with issues that often are sensitive and confidential in nature; investigate and report credit worthiness of energy efficiency applicants. Maintain and apply working knowledge of Business Controls Standards and meet management’s expectations for effective internal business controls. Job Requirements:Essential: Must possess a high school diploma or equivalent. 3-5 years of administrative experience. Knowledge of energy efficiency measures. Must be able to work with minimal guidance using a high degree of judgment. Strong oral and written communication skills are required as well as proven ability to perform multiple tasks and assignments. Ability to retain highly confidential information. Proven proficiency/experience in the use of SAP, MS Excel and the TrakSmart Database. Excellent keyboarding skills and the ability and willingness to learn new software programs. Must also possess a high degree of initiative, professionalism and self-motivation in identifying and accomplishing tasks. Proven ability to work both independently and within a team meeting deadlines and working under pressureAbility to communicate effectively with all levels of the organization and external customers. Desirable: Business School Graduate/some college level/continuing education courses. Bilingual (English/Spanish) Please email your resume to Eileen Flavin at Contact number is 414-882-7711
Data Entry Specialist (Billing)
Details: Posted Date: 4/17/2013 OVERALL JOB PURPOSEPerforms a variety of duties associated with preparation and entry of data into the computer system, including charges, payments, refunds and demographics.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Construction/Real Estate Project Accountant
Details: Responsibilities: Kforce is seeking a Construction Project Accountant for a New York, New York (NY) client that will assist with budgeting, accounting, and treasury functions related to U.S. construction programming. This position reports to the Director, Development Accounting (U.S.).Responsibilities:Assist in the review and approval of architect / engineer and contractor invoicesPost journal entries to the company's general ledgerCompile monthly construction invoices for submission to clientsPrepare bank reconciliations for up to 4 accountsPrepare wire transfers to external vendors and intercompany entitiesAssist with preparation of monthly and quarterly reporting packagesTrack consulting and construction contracts and change ordersUpdate construction budgetsCommunicate with vendors and maintain vendor information on fileAssist with other projects and additional duties as required
Teller
Details: Teller BA23904 Full time position; excellent benefit package available Send resume to: Source - Baltimore Sun
Retail Licensed Personal Banker Cleveland Market
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: A sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking productsand services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives forreferral activity.ESSENTIAL DUTIES & RESPONSIBILITIES:* Sales/Goals Function:o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management.o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer andmaintaining relationship as appropriate.o Oversee the complete consumer loan process following approved guidelines.o Consistently meet or exceed brokerage sales/referral goals as set by management; and achieve goal in annualized revenue to retain (i) designation.o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company.o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events.o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities.o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools.o Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met.o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process.* Customer Service:o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place.o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues.o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring.* Bank Operations:o Open and maintain full range of retail accounts and services.o Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure.o May need to handle opening and/or closing procedures as a member of the platform staff.SUPERVISORY RESPONSIBILITIES: None.
Retail Personal Banker - Acquisition
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: #Sales/Goals Function: oMaintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. oConsistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). oOversee the complete consumer loan process following approved guidelines. oConsistently meet or exceed brokerage referral goals as set by management. oMaintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. oPromote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. oInitiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. oMaintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. oActively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. oEstablish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. oProvide guidance to the Customer/Financial Service Representatives in the referral/sales process. #Customer Service: oUtilize the FNA to build thorough customer information for optimal financial solutions for their needs. oProvide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. oPromote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. oEstablish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. oAssist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. #Bank Operations: oOpen and maintain full range of retail accounts and services. oKeep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. oMay need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None.
Retail Personal Banker - Market Mix
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of bankingproducts and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES.
Retail Personal Banker - Canton OH
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: #Sales/Goals Function: oMaintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. oConsistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). oOversee the complete consumer loan process following approved guidelines. oConsistently meet or exceed brokerage referral goals as set by management. oMaintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. oPromote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. oInitiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. oMaintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. oActively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. oEstablish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. oProvide guidance to the Customer/Financial Service Representatives in the referral/sales process. #Customer Service: oUtilize the FNA to build thorough customer information for optimal financial solutions for their needs. oProvide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. oPromote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. oEstablish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. oAssist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. #Bank Operations: oOpen and maintain full range of retail accounts and services. oKeep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. oMay need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None.
Associate Private Banker
Details: Division: Investment Advisors FlsaStatus: Exempt EmploymentType: Regular GENERAL FUNCTION: Serves as a banking specialist for Private Bank clients, typically those with more than $500,000 in investable assets, as well as assists more senior Private Banking staff in servicing their client base. Provides deposit and lending expertise while collaborating with a customized team of experts to consistently deliver advice-based solutions that simplify financial complexity to achieve the clientÆs goals. Builds skills, knowledge, and expertise needed to advance to a Private Banker I position. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Prospects for clients by sourcing and building own pipeline of clients/opportunities. * Earns referrals from clients, internal business partners, and Centers of Influence. * Partners with Wealth Management Advisors (WMAs), internal business partners, and Centers of Influence in the sales process to maximize new business opportunities. * Participates in the Life360 Process to identify cross-selling opportunities and to deliver appropriate products and services. * Identifies referral opportunities across all service lines including IM&T, Brokerage, Insurance, Wealth Planning, and Equity Risk Management while collaborating with the Wealth Management Advisor (WMA). * Demonstrates sales, client contact, and relationship management skills including development of targeted business plans. * Achieves targeted annual sales goal of $15,000 - $35,000 and annual revenue of $200,000 - $750,000. * Collaborates with WMAs and other specialists to ensure the Private Bank client experience is delivered. * Delivers banking solutions based on the value ladder and the Fifth Third Private Bank story following our Life360 Process. * Ensures service standards and metrics are met based on client banking needs and segmentation. * Collaborates with WMAs to deliver advanced planning techniques. * Takes ownership for resolving clientÆs banking issues. * Provides clients with current industry trends. * Challenges and collaborates with clients to articulate and achieve their financial goals. * Manages overall balance sheet, including both deposit and lending, to increase profitability and enhance the client relationship. * Ensures prospect/client information is appropriately entered, updated, and managed in CRM. * Utilizes lending and credit expertise to deliver credit solutions best suited to meet the client objectives. * Proactively maintains asset quality of loan portfolio through managing loan renewals, monitoring financial statements and maintaining current loan ratings. * Supports more senior Private Banking staff in servicing their client base. Serves as a resource to these Private Bankers and their clients, learning from these interactions in preparation for a larger role in the Private Bank. SUPERVISORY RESPONSIBILITIES: None.
Retail Personal Banker - Cross-Sell
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES. SUPERVISORY RESPONSIBILITIES: None.
Senior Loan Processor (AZ)
Details: Over 90% of the Senior Account Manager’s pipelines are home loans that are already locked by our Senior Mortgage Bankers. As a Senior Account Manager at loanDepot, you will be processing mortgage loan files while working with customers, vendors, and in-house operations from application to funding. The Senior Account Manager prepares and processes loan documentation, reviews files for completeness, prepares for submission to underwriting, and submits conditions for final approval. Our successful team members drive the file through processing from application to funding. Job Requirements:Minimum of 2 years of current loan processing experience in a retail mortgage environmentMinimum of 3 years of processing experience for a direct lenderWorking knowledge of current conventional guidelines (FHA a plus)Ability to manage a high volume pipelineHigh level of organization skillsMust be able to multi-task and follow up in a timely mannerSuperior customer service skills Skills/Characteristics: Connects very quickly to clients; builds and leverages client relationships to get the job done.Exceptional written and verbal communication skills.Award winning customer service and follow through skills.Works best in a fast paced environment; able to multitask with excellent follow-up.Flexible and adaptable, learns and reacts quickly in a faster than average pace.Strong sense of urgency and initiative to get things done.Ambitious professional who is motivated by opportunity for advancement.The Perks:Competitive base wage plus bonus.Complete benefits package including Medical, Dental, Vision, and 401K15 days of paid time offExciting Company paid trips *cb
Sales & Service Advisor Teller Banker
Details: ResponsibilitiesThe Sales and Service Advisor (SSA) is a hybrid Branch Associate/Financial Sales Advisor position that’s primary responsibility includes selling bank products and services both inside and outside the branch, conducting teller transactions and managing the lobby. They will serve as a Branch Associate during high traffic hours to ensure an exceptional customer experience and will focus on sales during non-peak hours to maximize sales production.
