Collections Supervisor (485-547) | ||
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Details: ZOLL LifeVest, a Pittsburgh-based subsidiary of ZOLL Medical Corporation, develops, manufactures and markets a wearable defibrillator for persons with Sudden Cardiac Arrest (SCA) risk in the United States and Europe. The LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition and while permanent SCA risk has not been established. The LifeVest allows a patient’s physician time to assess their long-term arrhythmic risk and make appropriate plans. The LifeVest is lightweight and easy to wear, allowing patients to return to their activities of daily living, while having the peace of mind that they are protected from SCA. The LifeVest continuously monitors the patient’s heart and, if a life-threatening heart rhythm is detected, the device delivers a treatment shock to restore normal heart rhythm. The LifeVest is used for a wide range of patient conditions or situations, including following a heart attack, before or after bypass surgery or stent placement, as well as for those with cardiomyopathy or congestive heart failure that places them at particular risk. The LifeVest is covered by most health plans in the United States, including commercial, state, and federal plans. Job Description Supervise the Collections team by supporting staff to ensure efficient, timely and accurate payment of accounts to maximize cash flow. Essential Duties and Responsibilities Participate in the recruiting, interviewing and hiring process for new Collection staff including requisition submission, new hire setup requests and any required accompanying paperwork . Provide and coordinate training of new staff and coaching of existing staff including performance appraisal, quality review and disciplining of subordinate staff to drive improvement and continued success. Supervises the activities of subordinate staff by providing direction and guidance in work assignments and ensures the timely and accurate completion of tasks. Create and distribute daily and monthly metrics to staff and management. Supervise scheduling, AOD, call off, PTO and breaks to ensure proper coverage. Identify areas of opportunity to improve processes along with aiding in the implementation of those changes. Medical Collections: Utilize A/R reports to identify accounts that are past timely payment and distribute to team members to make contact with insurance company, vendor and patient, to learn status of payment. Ensures Collectors timely and accurately research overdue unpaid or underpaid account balances. Aid Seniors and staff with complex accounts and acts as a resource to subordinate personnel to resolve problems in a timely and effective manner. Create, update and enforce all team standards and ensure compliance with Reimbursement policies and procedures. Utilize processes and available tools to analyze trends. Assist Manager with daily, weekly and/or monthly reporting responsibilities. Performs other duties as assigned by Management | ||
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Call Center Administrative Analyst | ||
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Details: Overview: SuperShuttle and Veolia Transportation the nation’s leading shared-ride airport shuttle, provides door-to-door ground transportation to more than 8 million passengers per year. We are looking for a Full Time Call Center Administrative Analyst in St. Petersburg, Florida to assist our business operations in support of serving our customers. Description: • We are a nationwide Inbound 24 X 7 Customer Care Center • Casual Dress environment • Benefits for full-time employees Responsibilities: Functions: Handle all staff replacement and growth processing and candidate reporting and maintain tracking and staffing documentation. Support the administrative Human Resources function with payroll updates and changes, check distribution, confidential information processing, and record keeping. Fix payroll discrepancies and run payroll reports in ADP Timesaver. Provide expertise to Administrative support functions Meet process deadlines and reporting timeframes Run and develop reports and provide information to internal and external departments as required. | ||
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Call Center Administrative Analyst | ||
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Details: Overview: SuperShuttle and Veolia Transportation the nation’s leading shared-ride airport shuttle, provides door-to-door ground transportation to more than 8 million passengers per year. We are looking for a Full Time Call Center Administrative Analyst in St. Petersburg, Florida to assist our business operations in support of serving our customers. Description: • We are a nationwide Inbound 24 X 7 Customer Care Center • Casual Dress environment • Benefits for full-time employees Responsibilities: Functions: Handle all staff replacement and growth processing and candidate reporting and maintain tracking and staffing documentation. Support the administrative Human Resources function with payroll updates and changes, check distribution, confidential information processing, and record keeping. Fix payroll discrepancies and run payroll reports in ADP Timesaver. Provide expertise to Administrative support functions Meet process deadlines and reporting timeframes Run and develop reports and provide information to internal and external departments as required. | ||
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