Showing posts with label (1255). Show all posts
Showing posts with label (1255). Show all posts

Tuesday, April 23, 2013

( Customer Service, Financial Processes ) ( Lifeguard/Water Attendant ) ( Help Desk Specialist ) ( Travel Registered Nurse - RN - Telemetry - Tele ) ( Customer Service Representative ) ( assistant store manager ) ( store manager, Retail ) ( retail solutions representative, Evolution Fresh – New York, New York ) ( Family Service Specialist 2 - Garden Of Memories Funeral Home and Cemetery (1259) ) ( Family Service and Preplanning Specialist 2 - Pinecrest Memorial Park (1257) ) ( CASHIER F/T position ) ( Customer Service Manager ) ( Business Office Manager ) ( Family Service and Preplanning Specialist 2 (1256) ) ( Community Service Specialist (1255) ) ( Sales Administration Sr. Analyst - Government Segment ) ( Development (Fundraising) Director - Portland )


Customer Service, Financial Processes

Details:

Philips is looking for people who are interested in Working Together for a Better Tomorrow.  As a diversified health and well-being company, Philips focuses on improving people’s lives through those timely and meaningful innovations.  

This position Customer Service, Financial Processes is based in Framingham supporting Philips Lifeline a division within Home Health Solutiona at Philips Healthcare.

Customer Service,Financial Processes:

In this role, you will provide financial Customer Service support to Philips Lifeline subscribers, payers and programs with specific focus on  Billing & financial account management in support of the Order to Install process requirements.

 Also facilitate the financial process steps required in support of financial End of Service activities.

Ensure the management of end to end financial processes as well as the development of process documentation and compliance work in support of the end to end process

Customer Service,Financial Processes:

. Responsibilities also include coordination of portions of the automated payment process (ex. Direct debit fullfillment) and other projects / initiatives as determined by Finance management.

 Position requires :

  •  Excellent communication skills (verbal & written),
  • strong audit / reconciliation skills,
  • Excellent PC skills (familiarity with excel required) and an ability to interact with cross functional business and IT reps as required

Ready to start improving lives by putting your personal skills & passions to work?  Apply today!

Philips is an equal opportunity employer.


Lifeguard/Water Attendant

Details:

The purpose of these positions are to provide a safe and clean environment to our Water Park Guest. Certification for Lifeguard position is required and will be coordinated through the park. Duties and responsibilities include such things as water rescue, first aid, CPR, emergency response, and supervision of water attractions.


Help Desk Specialist

Details:

Job Title:  Help Desk Specialist
Job ID:  HITS04131043

Job Description:
• Provide Tier 2 troubleshooting, problem-solving, and support for CA passport software applications.
• Evaluate tickets for escalation/resolution.
• Create and update tickets in Remedy.
• Develop and maintain Standard Operating Procedures.
• Monitor ticket workload and actively pursue and coordinate resolution
• Generate operational reports, review data, and brief managers.
• Author/validate Knowledgebase documents as needed for new solutions.
• Provide daily/weekly/monthly reports on ticket status and outstanding issues as required.
• Participate in other team projects as assigned.
• Be available to assist with rotational on-call duty roster, including after hours, weekends, and holidays.

Qualifcations:
• A bachelor's degree in computer or information sciences or related field (or equivalent experience).
• Four (4) years general computer experience including two (2) years specialized experience.
• One year of Help Desk experience.
• MS Certified Office Specialist (MOS) or MS Certified Desktop Support Technician (MCDST). Candidate may start without having one of these certifications, but must be able to attain one of them (MOS or MCDST) within 60 days of start.

Preferred Additional Skills:
• Two (2) years general computer experience, including Two (1) year specialized experience.
• Energetic, enjoys fast-paced, continually changing environment.
• Positive and enthusiastic.
• Detailed oriented.
• Willing to go the extra mile with the “can-do” attitude.
• Excellent written and verbal communication skills.

This position requires the candidate to be able to obtain a Secret clearance.  In order to obtain a clearance you need to be a US Citizen and show proof of citizenship.

By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.


Travel Registered Nurse - RN - Telemetry - Tele

Details:

Registered Nurse Telemetry - Tele , RN travel nurse position in Orlando , FL. Assignment length 13 Weeks. Shift: Nights 12

Apply for this position today or for any of our registered nurse and travel nurse jobs available nationwide. We staff over 3,000 world-renowned university teaching hospitals, outpatient centers, community medical facilities, and more. We'll work hard to find just the right assignment for you!

The Telemetry Registered Nurse has an important role and can have a rewarding travel nursing career working on hospital with patients whom are either just leaving the ICU or whose conditions warrants monitoring. Travel nursing Telemetry Jobs utilize high-tech monitoring equipment of the patient condition and progress throughout their stay on a telemetry unit, taking appropriate action when problems arise. Patients treated on a Telemetry Unit may be recovering from cardiac problems, or serious but not critical medical problems, or have just come out of the ICU or surgery; therefore, conditions are often precarious, and require the nurse be able to do quick assessments based on the patient's current and past medical history. The ideal Telemetry travel nursing candidate will be able to read through past charts, speak knowledgably with the patient's family members, as well as teach the patient about medical and lifestyle issues.


Customer Service Representative

Details:

Be a part of the Greatest Team in Franchising History - the Subway® Group!  As the franchisor for Subway® restaurants in North America, we are a recognized leader in the Quick Service industry.  With over 39,000 restaurants in more than 100 countries we are continuing to add talent to our team at our global headquarters in Milford, Connecticut.

The Customer Service Representative position serves as the liaison between franchisees and Headquarters and is responsible to provide high-level customer service support to franchisees and other Subway field staff.  Position responsibilities include, but are not limited to:

  • Place equipment orders for franchisees.
  • Follow up on placed orders to ensure compliance and receipt.
  • Research and resolve franchisee inquiries or problems related to equipment, vendors, debits, credits and transmission of sales.
  • Perform data entry and process incoming/outgoing department mail and maintain files as needed.

assistant store manager

Details:
Job Summary and Mission
This job contributes to Starbucks success by assisting the store manager in executing store operations. This job assists and supervises a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
  • Communicates clearly, concisely and accurately in order to ensure effective store operations. Filters communication to the shift team as directed by the store manager.  
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.  
  • Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks. Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team.  
  • Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.  
  • Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.  
  • Maintains regular and consistent attendance and punctuality.  
  • Models a customer comes first attitude, delivers legendary customer service, and supervises partners to ensure they are delivering legendary customer service.  
  • Responds to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources and Food & Beverage.  
  • Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicates ideas to the store manager for broader areas of improvement.  
  • Supports store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.  
  • Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools and makes recommendations to store manager on new, creative, and impactful methods of recognition.  
  • Utilizes and provides direction to partners during their shift on the use of operational tools to achieve operational excellence. Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively recommending employment decisions to store manager.

store manager, Retail

Details:
This could be just the place to start your career in retail management. As a Store Manager, your Starbucks store will be an important part of the local community. You'll help your store partners make connections with the customers they see every day. You'll lead your store's operations, staffing, customer satisfaction, product quality, financial performance and team development.  Best of all, you'll help your team create a welcoming environment. Starbucks is consistently rated as a great place to work and the people here love what they do.
Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
  • Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
  • Displays a 'customer comes first' attitude by training and holding partners accountable for delivering legendary customer service.
  • Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
  • Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
  • Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
  • Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
  • Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
Business Requirements - Providing functional expertise and executing functional responsibilities:
  • Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
  • Solicits customer feedback to understand customer needs and the needs of the local community.
  • Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
  • Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
  • Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
  • Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management.

retail solutions representative, Evolution Fresh – New York, New York

Details:

Job Summary and Mission
This position contributes to Evolution Fresh’s success by acting as a store-level sales person and brand ambassador who is responsible for merchandising all Evolution brand products, educating consumers on the product, and performing product demonstrations to a pre determined customer base. This position has interactions with store personnel (store manager, produce/dairy manager, receiver, marketing, and customer service) and consumers. The position will conduct in-store demonstrations to generate excitement, brand awareness, and drive sales through event execution.


Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:

  • Responsible for maintaining (working back stock) product on all shelves at all assigned accounts
  • Maintain all assigned accounts relative to schematic, product rotation and customer service
  • Meet regularly scheduled merchandising time windows of assigned accounts
  • Responsible for FIFO rotation on all products
  • Keep all back room inventory neat, rotated and organized
  • Keep all products and display equipment (coolers, glides, etc.) clean and neatly organized
  • Maintain point-of-purchase materials (promotional tags, shelf talkers, etc.) to stimulate sales
  • Complete required paperwork in an accurate and timely manner
  • Identify and communicate with supervisor any issues or opportunities as it relates to daily activities or assignments
  • Engage and educate consumers on Evolution products to stimulate sales
  • Keep all products and demonstration equipment (table, ice bin, POS materials, etc.) clean and neatly organized
  • Set up, breakdown, and clean product demonstration area and equipment
  • Responsible for reporting on demonstration statistics and consumer feedback

Family Service Specialist 2 - Garden Of Memories Funeral Home and Cemetery (1259)

Details:
Note to current employees regarding application deadline is 4/22/13-4/30/13.

Family Service Specialist (FSS)


FLSA or STATE EXEMPTION STATUS


Non-exempt.


JOB SUMMARY AND RESPONSIBILITIES


Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), assist clients at the time of need with fulfillment of their cemetery arrangements and/or the purchase of cemetery services, property and merchandise in accordance with the goals established by executive management. Transactions are primarily at-need, but FSS is to offer additional preneed cemetery property or merchandise to all the clients during the initial at-need arrangement conference. In addition, this position performs all necessary paperwork and service tasks in accordance with the Cemetery SOP and may perform various service and client relations activities.


ORGANIZATION STRUCTURE


Typically reports to a MCFS or DCFS.


SCOPE OF RESPONSIBILITY AND AUTHORITY


All job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.


This position has the following major responsibilities:


  1. Sets appointments and makes at-need presentations at Company locations in accordance with the goals established by executive management.
  2. Assists families at the time of need with cemetery service and final disposition arrangements, including cemetery property and merchandise. This includes all necessary paperwork and follow-up service steps to complete the at-need case in accordance with the Company’s Cemetery SOP.
  3. Provides cemetery tours to all at-need families and offers upgrading opportunity to clients as part of the arrangement conference.
  4. Sets or confirms the follow-up aftercare appointment, handled by the Preplanning Specialist(s), with the client.
  5. Makes preneed cemetery sales during the initial at-need arrangement conference. This includes completion of all necessary paperwork required by the funding mechanism utilized (cash, installment sales, trusts or insurance).
  6. Completes contracts and other documents as required to provide at-need services, sales and customer service in accordance with Company policies.
  7. Provides client family services in support of the primary at-need service and sales responsibility. Services include attending at-need/interment services to ensure services run smoothly and the client’s family needs are met, answer questions, escorting visitors, researching client family files and records and assisting client families as needed.
  8. Develops sales leads for the Preplanning Specialist(s) when applicable through personal contacts, telephone activity and group marketing activities such as community outreach events, and provides all leads to the MCFS or DCFS to be entered into the Company’s lead management system, and assigned to a Preplanning Specialist.
  9. Attends meetings and group activities as directed.
  10. Maintains records of personal activities and performance results in the manner prescribed by the Company.
  11. Refers to next level of management for any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale.
  12. Addresses and resolves customer service issues in a timely manner.

Family Service and Preplanning Specialist 2 - Pinecrest Memorial Park (1257)

Details:

Note to current employees regarding application deadline is 4/22/13-4/30/13.


Family Service and Preplanning Specialist


(Role limited to specific market locations.)


FLSA or STATE EXEMPTION STATUS


Non-exempt.


JOB SUMMARY AND RESPONSIBILITIES


Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), sells cemetery and funeral home services, property and merchandise in accordance with the goals established by executive management. Transactions are both at-need and preneed. In addition to the sales duties, this position may perform various service and client relations activities.


ORGANIZATION STRUCTURE


Typically reports to a MCFS or DCFS.


SCOPE OF RESPONSIBILITY AND AUTHORITY


All job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.


This position has the following major responsibilities:


  1. Sells Company cemetery and/or funeral home services, property and merchandise in accordance with established sales objectives and procedures. Sales are both at-need and preneed for cemetery Property and Merchandise (P&M) and preneed only for Preneed Funeral Sales (PNFS).
  2. Completes contracts and other documents as required to provide sales and customer service in accordance with Company policies and based on the funding mechanism utilized (cash, installment sales, trusts or insurance).
  3. Provides client family services in support of the primary sales responsibility. Services include answering questions, escorting visitors, researching client family files and records and assisting client families as needed.
  4. Develops sales leads through personal contacts, telephone solicitation activity and group marketing activities such as direct mail, media advertising or community outreach programs. All leads must be entered into the Company’s lead management system.
  5. Sets appointments and makes presentations at Company location(s) and/or in prospective client family homes in accordance with the goals established by executive management.
  6. Attends interment services to ensure that the event runs smoothly and the client family’s needs are met. Whenever practical, attends visitations and funeral services of client families. This serves the dual purpose of expressing personal interest and concern for the family and strengthening relationships for follow-up calls and appointments with extended family, friends and associates directed to preneed sales presentations.
  7. Attends meetings and group activities as directed.
  8. Maintains records of personal sales activities and performance results in the manner prescribed by the Company.
  9. Any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale must be referred to the next level of management, MCFS or DCFS.
  10. Addresses and resolves customer service issues in a timely manner.

CASHIER F/T position

Details: CASHIER F/T position. Must have experience in customer service, cash handling, MS Word and Excel. Great opportunity for person seeking variety, with Medical, Vacation and 401k benefits. Bring resume to: Morrison Auto Group 935 Gambell Street 272-5522 or email to:

Source - Anchorage Daily News

Customer Service Manager

Details:

What's your motivation? Opportunity. Creativity. Contribution. It's all part of working for the American Heart Association---where you can contribute professional growth with personal fulfillment. So if you're considering a rewarding career, consider the American Heart Association.

We have an excellent opportunity for a Customer Service Manager, in our Austin office. The selected candidate will manage the day-to-day business operation functions and finances associated with the SouthWest Affiliate Youth Market school site and HeartChase fundraising programs. The position will also be responsible for the overall management of 3 non-exempt and 1 exempt youth market support team members and will serve as customer support leader for development staff and volunteers.

Essential Duties:

  • Ensure all project and customer service needs are met for development staff and volunteers, with the assistance of the affiliate SVP Youth Market and Development & Field Operations .
  • Lead support team and development staff in cost containment and management of the all youth market pre/post fulfillment kits, vendors and materials associated with youth market fundraising programs, including, Jump Rope for Heart (JRFH) and Hoops for Heart (HFH), RedOut, school district Go Red for Women (GRFW), and Heart Walk teams and HeartChase. Work with leadership to ensure differentiation in pre-event kits ordered based on school potential.
  • Work with vendors to ensure that products are ordered and shipped in a timely and cost effective manner. Ensure that all orders are tracked electronically in our CRM and financial systems to ensure ease of reporting.
  • Consult with youth market VPs/SVP, Development & Field Operations and youth market leadership and staff to ensure that processes are defined, documented, understood and implemented by new and tenured youth market staff, including, but not limited to Siebel, Microsoft Dynamics, Blackbaud, Kintera, and Convio.
  • Build partnerships with Development & Field Operations, field staff and leadership. Assess staff/leadership competency with all customer relationship management tools and processes. Proactively meet those needs through consultation or training.
  • Responsible for documenting youth market customer support processes associated with all youth market fundraising programs including, JRFH/HFH, RedOut, school district GRFW and Heart Walk teams and HeartChase. This includes pre/post-kit fulfillment, lockbox procedures, matching gifts, distribution of thank you letters/gift certificates and invoice management.
  • Provide excellent customer service to staff, volunteers and outside customers.
  • Actively participate and contribute to the continuous improvement of the youth market support Siebel/CRM Manual that defines best practice and procedures. Engage with colleagues from around the country (CSM group) to help update best practices
  • Lead in the management of the JRFH/HFH post-event school reward gift certificate vendor (US Games). Train staff and ensure that products are ordered and shipped on time.
  • Responsible for analyzing and managing the youth market budget.
  • Collaborate with Development & Field Operations; proactively and clearly communicate updates related to youth market business operations.
  • Lead in special projects that require attention to detail, including, but not limited to financial and/or program analysis, school recruitment and revenue goal achievement.
  • Maintain files for registrations, income information and event evaluations for all youth market fundraising events and programs.
  • Lead the youth market team in cost effective management of student jump rope demo teams. Develop processes and timelines. Consult and collaborate with the VP/director, then manage milestones, annual contract execution and renewals, material ordering, budgets and check requests. Maintain an affiliate-wide list of authorized student jump rope demo teams, including contact information.
  • Responsible for administrative needs of the support team (time sheets, leave requests, etc.) With the assistance of the VPs/SVP Youth Markets, set job objectives for the support team members. Conduct mid-year and year-end evaluations.
  • Fulfill ad hoc reporting request made by the SVP. Serve as back up to Development & Field Operations in the creation, distribution and SharePoint posting of weekly reports via proficient knowledge and demonstrated use of MS Access, Siebel, Blackbaud, MS Dynamics and Convio. Update and publish these reports on SharePoint.
  • Identify, troubleshoot and escalate problems that arise concerning product delivery, lockbox (CDS) Siebel, MS Dynamics, Blackbaud, Kintera and Convio and IQ4Bis. Collaborate with finance and Development & Field Operations to resolve problems and eliminate discrepancies.
  • Assist in production and distribution of various mailings to customers and staff. This may include MS Word mail merge with several variables, labels, data exports, stuffing envelopes and mass copying. Engage and meant volunteers in support of these activities.
  • Design, document and execute quality assurance checks to ensure that school site data in Siebel, MS Dynamics, Blackbaud, Kintera, and Convio is accurate.
  • Define, document and execute a plan that delivers outstanding and fast service to staff and volunteers voice-to-voice, email and voicemail request.
  • Travel in the field quarterly to increase product knowledge. Attend events and assist with volunteer engagement and management as needed.
  • Actively participate in career and management development opportunities. Programs.
  • With assistance from youth market leadership team, perform in-depth market analysis to help maximize revenue and reduce costs.


Business Office Manager

Details:
Business Office Manager will help our clinicians focus on patient care by providing them the support they need  at the care center in a variety of areas. 
  • Plan, direct, and control the billing and office support functions.
  • Direct administrative services and operations for the branch including: billing, purchasing, communications systems, space utilization, secretarial support, and mail services.
  • Coordinate systems and procedures with medical records, data entry, claims review, and personnel functions to ensure efficiency and accuracy in operations.
  • Coordinate staff replacement as necessary.
  • Promote compliance with all fiscal intermediary and/or other third party payors through education and coaching.
  • Monitor systems, identify problem areas, and develop and implement actions plans.

Family Service and Preplanning Specialist 2 (1256)

Details:

Note to current employees only regarding the application. Deadline is 4/22/13-4/30/13.


Family Service and Preplanning Specialist


BASE PAY PLUS INCENTIVES


JOB SUMMARY AND RESPONSIBILITIES


Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), sells cemetery and funeral home services, property and merchandise in accordance with the goals established by executive management. Transactions are both at-need and preneed. In addition to the sales duties, this position may perform various service and client relations activities.


ORGANIZATION STRUCTURE


Typically reports to a MCFS or DCFS.


SCOPE OF RESPONSIBILITY AND AUTHORITY


All job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.


This position has the following major responsibilities:


  1. Sells Company cemetery and/or funeral home services, property and merchandise in accordance with established sales objectives and procedures. Sales are both at-need and preneed for cemetery Property and Merchandise (P&M) and preneed only for Preneed Funeral Sales (PNFS).
  2. Completes contracts and other documents as required to provide sales and customer service in accordance with Company policies and based on the funding mechanism utilized (cash, installment sales, trusts or insurance).
  3. Provides client family services in support of the primary sales responsibility. Services include answering questions, escorting visitors, researching client family files and records and assisting client families as needed.
  4. Develops sales leads through personal contacts, telephone solicitation activity and group marketing activities such as direct mail, media advertising or community outreach programs. All leads must be entered into the Company’s lead management system.
  5. Sets appointments and makes presentations at Company location(s) and/or in prospective client family homes in accordance with the goals established by executive management.
  6. Attends interment services to ensure that the event runs smoothly and the client family’s needs are met. Whenever practical, attends visitations and funeral services of client families. This serves the dual purpose of expressing personal interest and concern for the family and strengthening relationships for follow-up calls and appointments with extended family, friends and associates directed to preneed sales presentations.
  7. Attends meetings and group activities as directed.
  8. Maintains records of personal sales activities and performance results in the manner prescribed by the Company.
  9. Any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale must be referred to the next level of management, MCFS or DCFS.
  10. Addresses and resolves customer service issues in a timely manner.

Community Service Specialist (1255)

Details:

Note to current employees only regarding the application. Deadline is 4/22/13-4/30/13.


Community Service Specialist (CSS)


JOB SUMMARY AND RESPONSIBILITIES


Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), the CSS customarily and regularly sells preneed cemetery and/or funeral home services, property and merchandise away from the Company’s business locations in accordance with the goals established by executive sales management. Transactions are preneed only and primarily conducted in a client family’s home.


ORGANIZATION STRUCTURE


Typically reports to a MCFS or DCFS.


SCOPE OF RESPONSIBILITY AND AUTHORITY


All job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.


This position has the following major responsibilities:


  1. Sells Company cemetery and/or funeral home services, property and merchandise in accordance with established sales objectives and procedures in advance of need.
  2. Completes contracts and other documents as required to provide sales and customer service in accordance with Company policies and based on the funding mechanism utilized (cash, installment sales, trusts or insurance).
  3. Develops sales leads through personal contacts, telephone solicitation activity and group marketing activities such as direct mail, media advertising or community outreach programs. Enters all leads into CRM, the Company’s lead management system.
  4. Sets appointments and makes presentations in prospective client family homes or at the Company’s business location for the purpose of selling funeral and cemetery prearrangements.
  5. Whenever practical, attends visitations, funeral and/or interment services of client families. Expresses personal interest and concern for the family and strengthens relationships for follow-up calls and appointments with extended family, friends and associates directed to preneed sales presentations.
  6. Attends meetings and group activities as directed.
  7. Provides client family services in support of the primary outside sales responsibility. Answers questions, escorts visitors, researches client family files and records and assists client families as needed.
  8. Maintains records of personal sales activity and performance results in the manner prescribed by the Company.
  9. Travels frequently to make sales and often meets with client families in their homes.
  10. Refers to next level of management for any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale.
  11. Addresses and resolves customer service issues in a timely manner.


Sales Administration Sr. Analyst - Government Segment

Details: Sales Administration Sr. Analyst - Government Segment People want to be treated like individuals. At Cigna, we get that. That’s why we embrace and encourage peoples’ uniqueness, helping to give them the strength and confidence to show the world who they really are. The coverage, expertise and services we provide are at the very core of how we help people achieve their full potential – and ultimately, improve their health, well-being and sense of security.But before we can accomplish any of that, we have to have the right people in place. People like you.Skills, experience, talent and creativity like yours enables us to develop the meaningful, innovative solutions our customers value and expect. That’s why we’re committed to recruiting, motivating and nurturing the best and the brightest, whether you have industry experience or not. We’re growing a workforce as unique and diverse as the millions of customers we proudly serve around the world – one individual at a time. Role SummaryResponsible for the end-to-end management and process of medical and dental government Requests for Proposals (RFPs). Prepare and manage complex Government and Dental RFPs for prospective and existing Cigna clients out to bid.You will be solely responsible for the proposal process by crafting strategic responses that clearly portray Cigna's strategy; provide strategic direction based on your knowledge of Cigna's product portfolio against the client’s hot buttons or direction and industry constraints; manage matrix partner relationships to meet proposal deadlines and deliver final products; set deadlines and communicate sales strategy; manage matrix partner team and leverage expertise to meet these deadlines; and follow-up for outstanding items/data and communicate to all appropriate parties. Ensure the final product is of high quality depicting Cigna’s value proposition which meets all client specifications.Primary Responsibilities: Drive for more efficient and faster ways of completing Request for Proposals, seeking opportunities to add consultative value to each proposal. Have a thorough and complete understanding of the Government Segment alignments, including the sales force structure and selling styles. Have thorough understanding of industry nuances and impacts on Cigna's standard procedures; drive compliance to customer requirements throughout organization with various matrix partners. Maintain and demonstrate complete knowledge of existing products, administrative processes and new initiatives as they are introduced to assist Sales in the completion of proposals. Identify customer request outliers, determine business implications and work with matrix partners for mutual resolution of customer expectations and Cigna's SOPs. Set-up and facilitate strategy calls for all proposals demonstrating your product knowledge and understanding of the government procurement process. Provide a prepared agenda prior to the call; add strategic direction during the call and manage post strategy call notes including customer specific issues. Identify and discuss non-standard requests during the call, proposal outsourcing and focus the team resources effectively. Offer alternatives and suggestions based on client research to position Cigna in a more positive light, whenever possible. Perform necessary research on the client / industry / competition and be prepared to communicate your findings during the strategy call. Identify and coordinate non-standard business requests and legal decisions that may put us at risk (legal, financial, billing, banking, eligibility, reporting, customer service, etc.) to Legal Council, Sales and Underwriting. Identify, recognize and understand government terminology and nuances in government procurement bids, i.e., diversity, insurance, bid bonds, and EEOC requirements, etc. Identify questions requiring exclusive responses where a Subject Matter Expert will need to be engaged. Outsource these questions in a timely fashion to the appropriate content writer. Responsible for final customer product, ensuring responsiveness to requirements and articulation of Cigna's responses. Provide unique responses that clearly highlight our sales strategy, address the client’s key buying criteria and display Cigna’s competitive advantage in the marketplace. Effectively manage timeline and negotiate delivery dates with Sales, Proposal Writers, and Matrix Partners and provide alternative solutions to meet their needs. Provide timely and consistent communication to Sales, Matrix Partners and Proposal Writers, both written and verbal. Obtain needed information to support the RFP process, provide feedback to Matrix Partners obtained from the strategy call and any subsequent calls regarding the impact (negative and/or positive) to the sales process or proposal responses. Own and manage the coordination and completion of all proposal materials ensuring all deadlines are met. Assist Sales and Matrix Partners with ad-hoc requests including finalist presentations, the creation of custom marketing materials and other client specific material. Own and manage the entire RFP questionnaire to completion with the highest quality possible. Ensure the entire questionnaire flows for tone and accuracy, and all responses are current, correct and complete. Own and ensure the final proposal binder meets the requirements of the government bid, e.g., Table of Contents, layout, legal requirements, scope of services, terms and conditions, procurement requirements, signature forms, etc. and is ready on the day the case is scheduled to ship. Drive for binders to be as complete as possible. Minimize the activities that Matrix Partners (e.g. Sales) are required to handle prior to delivery to broker. Act as a go to person for less experienced Strategists. Act as mentor. Be viewed as an expert and leader within the Government strategist team and by our Sales and Matrix Partner community. Constructively recommend specific ways to improve the quality of work and the efficiency of the operation. Participate on project teams to insure that project related tasks meet project expectations including quality and timeliness.

Development (Fundraising) Director - Portland

Details:

Development Director – American Heart Association

What’s your motivation? Are you looking for a career that offers satisfying work and makes a real difference in people’s lives; a career where you can combine professional growth and personal fulfillment? Then consider the American Heart Association whose mission is building healthier lives free of cardiovascular diseases and stroke. We have an excellent opportunity for a Development Director serving Oregon and Southwest Washington. The position is based in Portland, Oregon.

The Development Director, in collaboration with staff and volunteers, is responsible for advancing the American Heart Association’s mission through the planning, management and implementation of the Heart Ball and Go Red For Women Luncheon, major fundraising campaigns with a toal net goal of $450,000. Income is generated through high level corporate sponsorship, individual giving and auctions.

In addition to the fundraising goal, key responsibilities include: identify, recruit, train and manage leadership volunteers to assist in obtaining coprorate and community sponsorship; maintain strong relationships with volunteers and volunteers committees; and event execution.

The Director is expected to conduct 10-15 face to face meetings weekly.