Financial Sales Advisor II - Personal Banker - Sun City
Details: ResponsibilitiesMarket retail banking products and services to mass market customers, face to face or over the phone, inorder to grow, retain and maximize profit for the bank. Offer banking solutions to customers aftercapturing the customer profile conversation on Customer Relationship Management system (CRM).Utilize Customer Relationship Management system for leads to maximize new and existing depositrelationships through cross-selling of all retail banking products. Deliver an exceptional customer serviceexperience while responding to daily customer inquiries.
Financial Sales Advisor II
Details: ResponsibilitiesMarket retail banking products and services to mass market customers, face to face or over the phone, inorder to grow, retain and maximize profit for the bank. Offer banking solutions to customers aftercapturing the customer profile conversation on Customer Relationship Management system (CRM).Utilize Customer Relationship Management system for leads to maximize new and existing depositrelationships through cross-selling of all retail banking products. Deliver an exceptional customer serviceexperience while responding to daily customer inquiries.
Senior Financial Analyst, FP&A, Mergers and Acquisitions
Details: Senior Financial Analyst, FP&A, Mergers & AcquisitionsResponsibilities:•Participate in the analysis of new opportunities for growth and expansion outside of the current organization, including but not limited to opportunities for mergers and acquisitions•Provide senior management with analysis of actual vs. budget, forecast and plan results and consolidated revenue, earnings and cash flow trends•Prepare analysis of business, financial transactions including investments and other strategic transactions•Assist in the preparation and presentation of enterprise wide forecasts, budgets and long-term plans•Help in the design and implementation of management reporting to provide critical business data to executive management on a timely basis•Support the identification of key performance indicators, metrics and enterprise wide financial analysis to inform executive decision making•Assist in the alignment of various consolidation and financial reporting processes•Make recommendations for more efficient planning and budgeting procedures or guidelines
Accounting Manager
Details: Region : WI-Greater MadisonDate Created : 4/24/2013 11:59:34 AMId : 30633Our client, a leading transportation organization in the Madison area, is looking for an energetic Accounting Manager! The company boasts a team-oriented culture and provides its? employees with the tools and training necessary to succeed. They offer competitive compensation, convenient location, great work/life balance, and a fun, relaxed office environment. RESPONSIBILITIES Prepare monthly, quarterly, and annual financial reporting. Coordinate annual external audit. File necessary reports for state and federal regulations. Maintain the fixed asset inventory system. Ensure current and future accounting policies adhere to GAAP. Supervise, mentor, and evaluate small accounting staff.
Intellecutal Asset Manager, New Glass Business
Details: Company Description:Corning is the world leader in specialty glass and ceramics, creating and manufacturing keystone components that enable high-technology systems.Corning’s history is filled with breakthrough technologies that have played an important role in the way the world works. We thrive on solving difficult, commercially relevant problems through an innovative and collaborative research and development process. Corning succeeds through sustained investment in R&D, more than 160 years of materials science and process engineering knowledge, and a distinctive collaborative culture. Purpose of Position:Responsible for the development, collection, management, monitoring and communication of information relating to intellectual property in the business function, and to serve as a key interface with the IP Department for providing such information from the business, coordinating business IP activities, and working with the IP Department to implement/execute IP Strategy for the business. Major Responsibilities: Develop and/or coordinate IP Strategy, IP Plans, IP Landscapes, and trend analysis in support of business strategy, goals & objectives Coordinates program team and IP Department activities to manage the generation, review, and submission of appropriate and timely IDs Ensure the competitive patent landscape is continuously maintained and leveraged for team decision-making, and for management communications Supports competitive IP risk assessment activities in partnership with the IP Department Facilitates ongoing review and maintenance decisions related to the patent portfolio aligned with technical strategy Input to CDT IP protection for the specific needs of guarding newly emerging trade secrets Ensure GIS and CDT-led IA protection guidelines followed within program commercial, development & manufacturing teams Lead rapid and professional team response for unplanned and urgent IP related issues Support effective dealings with SCP on IP issues; provide input for the Critical Technology list managed by CDT Support program team communications with senior leadership on important IA issues while ensuring alignment with Legal (IP & Corporate) Ensure IP Department is kept up to date on technology program team goals & objectives Participate as appropriate in CDT's IP and Information Security Audit process Effectively manage technology program IA activities, budget and objectives Ensure that new technology program IP strategy & tactics are aligned with other fusion glass adjacencies (CDT base business, HPD, AAA, etc.) Deliver IP issue, process, and procedure training to team members as needed Skills and Behaviors: This is a highly matrixed role The person in this role must exercise considerable influence across technology program teams and shared resources with development, engineering and IP Legal. Communicates effectively with RD&E resources, project managers, Patent Committee, CDT IA team, attorneys, and business leaders Determines significance of inventions to Corning Ability to undertand new technologies and concepts quickly, and simplify complexity to drive appropriate IP actions Recognizes and communicates industry trends and competitor strategy based on patent and literature monitoring Perceives the big picture based on understanding business strategies, yet be steeped in the details that support those strategies Excellent oral and written communication skills, with precise attention to detail Ability to multitask, work independently, manage others by influence, and handle large/variable workload volume Ability to build networks with technical community and business development managers Comfortable with ambiguity as well as rapid change Quantitative Information: IP Budgets – Montitor and control to budgetary targets Measure and analyze performance metrics for IP creation and value Develop cost/benefit analyses as required to support new development work or resources Focused, data-based analysis to answer specific business based questions Travel: Domestic 5-10% International <10%
Actuarial Development Program Intern
Details: Actuarial Interns are an important part of our organization. Our Interns perform meaningful work in an environment that supports their learning. Actuarial Interns have assignments in many of our lines of business. Interns learn about our products while working in a variety of disciplines such as financial reporting, ratemaking, reinsurance, research, reserving, and underwriting.Typical assignments in the Actuarial field include introduction to the business through several projects while being fully supported in the exam process by our actuarial development program.ResponsibilitiesPerforms actuarial tasks of a mathematical natureCompiles and categorizes dataDocuments and verifies the factors used in computationsDepending on area, may prepare rate filings, schedules of statistics, and financial statementsDepending on area, may assist in the determination of premiums, benefits, and pricing levelsGaining knowledge about company operations, systems, and actuarial methodologies
Accounting/Financial Analyst
Details: This position is accountable for analyzing and preparing reports for the plant as it relates to the fiscal part of the business. The Accountant/ Financial Analyst is also accountable for processing and reporting financial information in an accurate and timely manner and the implementation of internal controls to safeguard assets. This position is also responsible for: completing the month end close process, assisting in the development of an annual budget, assisting in inventory planning, physical inventory reconciliations, book to perpetual inventory reconciliations, managing and ensuring timely capitalization of assets, and preparing various reports to site management as necessary. This position will be responsible for the day to day review of batch tickets within the plant's manufacturing system to include cost corrections, work order corrections, and variance corrections. This position will be responsible for the accurate and timely processing of accounts payable and producing daily spending reports as well as weekly payroll reports.Major tasks include:Responsible for the monthly close of financial data to the General Ledger and Fixed Asset System.Assist the Plant Accounting Manager in the development of the Annual Operating Budget.Analyze manufacturing costs, account reconciliations, and special projects. Analyze monthly P&L summaries for anomalies, investigate and report findings to management. Serve as the Plant interface with Division and Regional Accounting.Develop quarterly site, regional division, and corporate reports in a timely and accurate manner.Supervise weekly finished goods cycle counts, reconcile variances and make necessary corrections to perpetual and book inventories.Provides analytical support for Operational Excellence cost savings projects; including Lean projects, Six Sigma, Capital Projects, Kaizen Events and 5S projects.
Financial Service Rep - Cross-Sell
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Initiate the sales process through daily customer contact, assistingwith the maintenance of the sales environment of the banking center. ESSENTIAL DUTIES & RESPONSIBILITIES: * Customer Service: o Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. o Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. o Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. o Maintain a position of trust and responsibility by keeping all customer business confidential. o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. * Bank Operations/Transactions: o Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. o Maintain a personal balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. o Maintain knowledge of the bank policies and banking center procedures, and take responsibility to keep up to date on any changes. o Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to management. o Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. * Referral/Sales: o Consistently meet or exceed sales and referral goals as set by financial center management. o Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Initiate sales and cross-sell a full range of banking services to present and potential customers, and refer business as appropriate to partners for the selling and cross-selling of more specialized bank products and services to customers, so thatpersonal and Bank goals are consistently met and/or exceeded. o Initiate and maintain customer contact through a variety of methods, including but not limited to telemarketing, establishing business contacts and attending community events. o Actively participate in sales contests. o Act as support to the sales team, providing sales assistance as needed. SUPERVISORY RESPONSIBILITIES: None.
Financial Center Manager II
Details: Division: Retail FlsaStatus: Exempt EmploymentType: Regular GENERAL FUNCTION: Responsible and accountable for directing and administering a financial center with generally more than $30 million in core deposits and generating more than $700,000 in net profit. Ensure that the financial center provides the publicwith banking services, credit decisions, and service for consumer and commercial loans. Promote growth through the development of deposits, assets, fee-based services and the development and retention of new and existing customers. Provide the publicwith a team of employee's who are able to service all customer needs either directly or indirectly in a polite, friendly, capable and professional manner. ESSENTIAL DUTIES & RESPONSIBILITIES: SEE JOB DESCRIPTION FOR ALL DUTIES & RESPONSIBILITIES Sales/Goals Function Lead the Sales function for the financial center, setting the example and tone for a strong sales environment. Consistently meet and exceed profit, deposit, and loan sales goals as defined by the Regional Manager, actively soliciting the various retail and Bancorp products. Oversee the complete consumer loan process. Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintainingrelationship as appropriate. Promote company products and services in the community by making regular outside calls, to assist in the continuing growth of the office and company. Provide leadership necessary to ensure that the call lists are actively worked, as well as any other means for obtaining new business and retaining current business is completed. Develop and maintain close relationships with assigned business partners, such as Mortgage Loan Officers, Business Banking Officers and Brokerage Representatives, to ensure that established goals for each business line are met. Manager/HR Function Set priorities, direct and delegate sales responsibilities to the Relationship Manager(s), and ensure follow through on the completion/implementation of the designated sales activities. Set priorities, direct and delegate operational responsibilities, and ensure follow through on the completion/implementation of the designated operational/risk activities. Hold team responsible for the ability to interchange duties as necessary. Hold overall responsibility for maintenance of the proper staffing levels according to the staffing model.SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing theappropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
Aircraft Maintenance Controller
Details: Join the Industry Pioneer. Launch an exciting career at Southern Air, the premier global air cargo service provider! We operate a fleet of B747-400BDSF’s and are the only ACMI operator of B777F’s, providing a wide range of air cargo services for the World’s Flag Carriers, Charter Brokers, Shippers and Governments. Great talent is the key to our success, and we strive to create an environment where employees are enabled to contribute to their full potential by leveraging their unique experiences, perspective, and viewpoints. We take pride in delivering exceptional service to our customers, and providing our employees the ultimate career opportunity… being part of a multi-cultural, global community which is shaping the future of our organization and touches the lives of people all over the world.Responsibilities:•Responsible for continuous monitoring of the maintenance status of aircraft in line operations by close communication with Maintenance Planning, Line Stations, Flight Crews and Flight Operations. •Manages out of service aircraft activities•Manages short term scheduled maintenance activities•Ensures proper use and interpretation of company GMM and other related company procedures•Reviews and audits log pages for proper MEL/CDL usage and deferral processManages and controls the deferred maintenance process which includes:•Correct MEL/CDL usage.•Issuing control numbers and expiration dates to field personnel•Ensures proper tracking is maintained to avoid over-flying approved deferral limits•Ensures Deferred Items (DI) are corrected in a timely manner •Processes MEL extensions as required for approval by Chief Mechanic and Chief Inspector•Coordinates and schedules ground time, manpower and parts at Line Stations to correct maintenance discrepancies.•Provides technical expertise to assist in troubleshooting and fault diagnosis aircraft systems.•Completes the management reports of fleet performance •Ensures all aircraft delays are properly coded•Coordinates “on call” maintenance at all stations. •Performs other duties as assigned by the Director Maintenance Control. Requirements Qualifications:• Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate• 5 years transport category aircraft maintenance experience (747-400/777 Preferred)• Previous Maintenance Control experience preferred• Working knowledge of Federal Aviation Regulations (FAR) governing aircraft certification and maintenance• Ability to work in fast pace environment• Flexible work schedule required including shift, weekend, and holidays• Must possess excellent written and verbal communication skills• Working knowledge of Microsoft software and digital manuals• College degree in aviation related field preferredSouthern Air is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. AA/EOE, M/F/D/V
Sr. Corporate Accountant (217004-976)
Details: The primary responsibilities of the Senior Accountant are to actively participate in the monthly close process for the Corporate Accounting Department and the preparation of SEC 10-Q and 10-K reporting. The Senior Accountant will assist in the preparation of the earnings release. The Senior Accountant will be responsible for assisting in the monthly closing process and financial statement preparation for the Corporate Accounting Department. The Senior Accountant will interface with all levels of Operations, Corporate functions, and accounting personnel to resolve accounting or reporting issues. This position will assist with researching technical accounting issues. This position will also be responsible for accounting transactions related to the corporate general ledger to ensure that financial schedules, procedures, and systems are recorded in conformance to US generally accepted accounting principles (“GAAP") and internal controls. Assist with the preparation of corporate function financial statements. Assist with preparation of consolidated financial statements in accordance with GAAP. Assist with the preparation of SEC Form 10-Q and 10-K financial statements and disclosures in accordance with SEC requirements. Assist with the preparation of disclosure checklists. Assist with preparation of earnings release. Assist with the review of SEC XBRL tags. Assist with month-end closing process. Prepare journal entries, account reconciliations and analysis; research variances and prepare correcting entries. Reconcile and track intercompany transaction balances. Prepare and respond to external and Sarbanes-Oxley audit requirements. Assist with process improvement initiatives for accounting transactions. Apply complex principles of accounting to analyze accounting transactions. Evaluate new accounting pronouncements for potential impact. Research technical accounting issues and document conclusions. Assist in the creation of accounting policies. Assist with the maintenance of the MAS 90 accounting software system and reports.
Finance/IT Intern
Details: Finance Intern for Ray Olive
Financial Aid Officer
Details: Do you have experience in the mortgage industry or financial services industry? Do you have exceptional customer service skills or a sales support background? Are you looking to change industries and find a rewarding career? New England Institute of Art, located in Brookline, currently has an opening for Financial Aid Officer. We are seeking an enthusiastic, self-motivated, and professional individual with a strong desire to succeed. Overall responsibility is to assist and encourage future students through the enrollment process while developing the best possible financial plan for the student and family to ensure the student successfully starts their college education at NEiA. You will be joining a team that is committed and passionate about changing lives. Reporting directly to the Student Financial Services Director, this individual will be responsible for working with students and parents to create their financial plan and will work closely with the admissions team to ensure the student is positioned to succeed at NEiA. Requirements: Self-starter who is highly motivated and results-driven with a strong desire to succeed. Outgoing, confident personality with a professional attitude and strong communication skills. Demonstrate strong customer service skills along with an ability to manage objections. Achieve daily, weekly and monthly volume goals. Be an Exceptional Team Player. Bachelor Degree. Minimum of 3 years professional experience. Skills: Ability to meet goals with little supervision and guidance Strong organizational and time-management skills with consistent follow-up. Ability to present information clearly and be persuasive with a positive attitude. Learn new skills quickly and utilize them effectively. Have a unique blend of people skills and strong attention to detail. Ability to read, comprehend and follow all policies, regulations and laws as they relate to financial aid. Must possess a sense of urgency and be able to multi-task in a fast-paced environment.
Billing Specialist (20130262)
Details: Header Walgreens is a leading national home infusion and respiratory therapy provider. With more than 30 years of experience and more than 100 locations serving 41 states, we have the ability to provide services nationwide. We offer traditional home infusion, specialty infusion and respiratory services for patients with acute and chronic conditions. Each year our experience nurses, pharmacists and respiratory therapists provide compassionate, comprehensive care to approximately 120,000 patients in non-hospital settings.Job Duties Include: Process claims and invoices. Submits timely, accurate invoices to payer for products and services provided. Correctly determines quantities and prices for drugs billed. Verifies that the services and products are correctly authorized and that required documentation is on file prior to billing. Ensures that invoices are submitted for services and products that are properly ordered and confirmed as provided. Ensures that all required documentation for billing is completed and accurate prior to claim submission. Adheres to Regulatory / Payor Guidelines and policies & procedures.
Manager, Strategic Pricing & Contracts
Details: Company Description:Corning is the world leader in specialty glass and ceramics, creating and manufacturing keystone components that enable high-technology systems.Corning’s history is filled with breakthrough technologies that have played an important role in the way the world works. We thrive on solving difficult, commercially relevant problems through an innovative and collaborative research and development process. Corning succeeds through sustained investment in R&D, more than 160 years of materials science and process engineering knowledge, and a distinctive collaborative culture.Corning Cable Systems is a leading manufacturer of fiber optic and copper communications system solutions for voice, data and video network applications worldwide. Corning Cable Systems is wholly owned by Corning Incorporated.Corning Cable Systems offers the broadest range of end-to-end fiber optic and copper product solutions for customers' telecommunications networks. Our customer-focused solutions include cables, connectors, and related hardware, and network services that include network design, project management, installation and maintenance, equipment rental and training programs.To know more about Corning Cable Systems, visit us at: http://www.corning.com/cablesystems Scope of the Position:This position is responsible for maximizing Corning Optical Fiber’s (COF) business performance through active management of pricing and contracts. This role is responsible for developing and maintaining the COF pricing strategy as well as a variety of commercial tools we use to achieve pricing, volume, share and margin goals. This individual will work very closely with leaders across our sales and marketing organizations. It will also interact quite extensively with the senior leadership of the Corning Optical Fiber business unit. Specific responsibilities of the Manager, Strategic Pricing & Contracts will include but not be limited to: Responsibilities: Develops the pricing strategy for the division, communicates the intent and value of the pricing strategy, and ensures visibility of pricing data within the division to maintain a desired level of consistency in pricing approaches across product lines and regions. Works with multiple functions, including Product Line Management, Sales, Engineering, Finance and Strategy to understand customer value, as well as the competitive, technical, and cost drivers of pricing. Uses this understanding to ensure the pricing strategy is value-based, when appropriate, and in support of the division’s market value proposition. Engages with Product Line Managers and Regional Sales to develop pricing plans and analysis for new products (value propositions) as well as premiums on improvements to existing products Develops and maintains a variety of commercial tools to effectively administer pricing and ensure alignment with pricing strategy. Analyzes the impact of non-price contractual obligations on the value received by the customer (“pocket value") when developing negotiation plans for new customers and when determining regional based pricing plans Tracks and analyzes Corning’s price premium over time and provides this information to Product Line Management as input to the product line strategy. Provides support to Product Line Managers and sales leaders in developing short- and long-term pricing strategies aligned to overall business objectives Assists in finding solutions to pricing issues or unique customer situations, including special agreements with specific customers. Ensures Corning’s and customers’ compliance to prevailing contractual terms and conditions and properly executes contract pricing requirements; consults heavily in the renewal of Long Term Sales Agreements (LTSAs) Assesses price change requests from Account Managers to determine if the change falls within the pricing policies and/or contract guidelines and, if necessary, collaboratively creates price proposals. Helps advocate for and maintain the “pocket value" pricing structure. Supports contract development for long-term sales agreements by providing or overseeing necessary analyses and proposing pricing tactics to close the deal within pricing policies and guidelines. Develops long-term price forecasts and budgets to inform short-term business planning, capital expenditures, and long-term (5-Year Plan) strategy development and planning. Monitors competitors’ product offerings, product performance, pricing strategy, and pricing tactics. Uses competitive understanding to develop pricing tactics to assist the sales and marketing teams to optimize COF"s price premium Prepares pricing information and reporting, as needed, to support executive presentations and interactions with the investment community. Leads process improvements by working with various functions within the organization to move from manual to automated data entry for the purpose of providing quicker analysis of commercial dealings and improved planning Works with Finance to assess foreign exchange implications on pricing and to develop currency proposals. Oversees and develops a direct repot who is responsible for tactical pricing activities. Monitors and provides guidance to ensure Corning adheres to WW anti-dumping regulations Leads the regional teams in preparing and recommending the optimal pricing strategy to COF’s leadership team for large, annual e-auctions / central tenders of key customers
Customer Service Associate
Details: About the CompanyLincoln Financial Group is a Fortune 500 company offering a diverse range of financial services and solutions. With a strong focus on four core business areas - life insurance, annuities, retirement plan services, and group protection - our business is built around supporting, preserving, and enhancing our customer's lifestyles and providing better retirement outcomes. Led by over 8,000 employees, Lincoln Financial provides the tools and advice to help individuals take charge of their futuresThe RoleAs a Customer Service Associate, you will be responsible for answering incoming calls from customers while ensuring a high level of customer service. You will provide consistent, high quality service and accurate information to customers. ResponsibilitiesCustomer ServiceProvides exceptional customer service via telephone and email on a variety of incoming/outgoing inquiries, such as: claim, eligibility, and administration from providers, claimants, group administrators, brokers, regional sales offices and other internal departments.Supports customers on group Dental, Disability, Life, and AD&D inquiries.Promotes the company's available services such as Web and Interactive Voice Recognition.OperationsResearches policy requests and contract provisions by using multiple systems and reference materials.Adheres to privacy regulations and maintains customer confidentiality.Ensures customer interactions are correctly documented in our internal systems.Regular and predictable attendance is essential.
Administrative Office Assistant (375-517)
Details: Wipfli is currently seeking an Office Assistant for our Milwaukee, WI, office. Under the direction of the Office Manager, the Office Assistant ensures the efficient operation of the assigned office to ensure associates have the tools, supplies, and support necessary to effectively perform their job duties in accordance with company policies and procedures.Essential Responsibilities Scanning documents and creating PDF files. Perform the Receptionist duties during breaks, lunches, and absences. Perform various duties to support other office administrative staff and associates. Operate vehicle to drive to various locations to obtain supplies, groceries, etc. Purchase and stock supplies, ensuring adequate and cost effective levels of inventory. Process incoming and outgoing mail and deliveries, ensuring accuracy. Assist with conference room scheduling and hospitality arrangements. Monitor and maintain the cleanliness and appearance of various common office areas. Ensure adequate levels of supplies.Additional Responsibilities Other duties the Office Assistant may perform could include: Filing Printing/binding reports Preparing workstations for onboarding or separation of firm associates Entering firm expenses Operating office equipment including copiers and fax machines Scheduling the use of A/V equipment and/or ensuring proper set-up and usage Processing maintenance requests Assisting other administrative associates with overflow work
Customer Service Supervisor
Details: The primary responsibility of the Customer Service Team Leader is to manage the daily activity of the customer service representatives as it relates to delivering superior Customer Care.60% - Supervising activities of customer service representatives.• The lead person on Customer Care ensuring the orders are meeting Customer Requested Ship Date.• Optimizing customer service rep workload distribution. • Managing Customer Service Representatives performance according to established metrics including performance appraisals.• Support customer inquiries in a timely fashion.• Coordination of special projects with Production Scheduling and Distribution Manager• Managing the Debit/Credit process to maintain conformance with all reps• Professional Development of the Customer Service team.• Managing the Notifications Process for Customer Complaints and returns.• Staffing the group as necessary.30% - Direct Customer Contact Manage Key accounts as required.• Visit key accounts to understand their needs for the purpose of continuous improvement of the team.10% - Continuous Improvement• Support Production Scheduling and Distribution Manager in development and execution of the Customer Care Strategy
