Family Service and Preplanning Specialist 1 - Eastlawn Memorial (1412)
Details: Note to current employees regarding application deadline is 5/8/13-5/10/13.JOB DESCRIPTION: Family Service and Preplanning Specialist(Role limited to specific market locations.)FLSA or STATE EXEMPTION STATUSNon-exempt.JOB SUMMARY AND RESPONSIBILITIES Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), sells cemetery and funeral home services, property and merchandise in accordance with the goals established by executive management. Transactions are both at-need and preneed. In addition to the sales duties, this position may perform various service and client relations activities.ORGANIZATION STRUCTURE Typically reports to a MCFS or DCFS.SCOPE OF RESPONSIBILITY AND AUTHORITYAll job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.This position has the following major responsibilities: Sells Company cemetery and/or funeral home services, property and merchandise in accordance with established sales objectives and procedures. Sales are both at-need and preneed for cemetery Property and Merchandise (P&M) and preneed only for Preneed Funeral Sales (PNFS). Completes contracts and other documents as required to provide sales and customer service in accordance with Company policies and based on the funding mechanism utilized (cash, installment sales, trusts or insurance). Provides client family services in support of the primary sales responsibility. Services include answering questions, escorting visitors, researching client family files and records and assisting client families as needed. Develops sales leads through personal contacts, telephone solicitation activity and group marketing activities such as direct mail, media advertising or community outreach programs. All leads must be entered into the Company’s lead management system. Sets appointments and makes presentations at Company location(s) and/or in prospective client family homes in accordance with the goals established by executive management. Attends interment services to ensure that the event runs smoothly and the client family’s needs are met. Whenever practical, attends visitations and funeral services of client families. This serves the dual purpose of expressing personal interest and concern for the family and strengthening relationships for follow-up calls and appointments with extended family, friends and associates directed to preneed sales presentations. Attends meetings and group activities as directed. Maintains records of personal sales activities and performance results in the manner prescribed by the Company. Any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale must be referred to the next level of management, MCFS or DCFS. Addresses and resolves customer service issues in a timely manner.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Community Service Specialist-Laurel Land Memorial Park (1410)
Details: *Note to internal employees only regarding the application deadline is 5/8/13-5/12/13BASE SALARY PLUS INCENTIVES JOB DESCRIPTION: Community Service Specialist (CSS) JOB SUMMARY AND RESPONSIBILITIES Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), the CSS customarily and regularly sells preneed cemetery and/or funeral home services, property and merchandise away from the Company’s business locations in accordance with the goals established by executive sales management. Transactions are preneed only and primarily conducted in a client family’s home.ORGANIZATION STRUCTURE Typically reports to a MCFS or DCFS.SCOPE OF RESPONSIBILITY AND AUTHORITYAll job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.This position has the following major responsibilities: Sells Company cemetery and/or funeral home services, property and merchandise in accordance with established sales objectives and procedures in advance of need. Completes contracts and other documents as required to provide sales and customer service in accordance with Company policies and based on the funding mechanism utilized (cash, installment sales, trusts or insurance). Develops sales leads through personal contacts, telephone solicitation activity and group marketing activities such as direct mail, media advertising or community outreach programs. Enters all leads into CRM, the Company’s lead management system. Sets appointments and makes presentations in prospective client family homes or at the Company’s business location for the purpose of selling funeral and cemetery prearrangements. Whenever practical, attends visitations, funeral and/or interment services of client families. Expresses personal interest and concern for the family and strengthens relationships for follow-up calls and appointments with extended family, friends and associates directed to preneed sales presentations. Attends meetings and group activities as directed. Provides client family services in support of the primary outside sales responsibility. Answers questions, escorts visitors, researches client family files and records and assists client families as needed. 8. Maintains records of personal sales activity and performance results in the manner prescribed by the Company. Travels frequently to make sales and often meets with client families in their homes. Refers to next level of management for any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale. Addresses and resolves customer service issues in a timely manner. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Driver/Warehouse Clerk
Details: Category: Manufacturing and Production,Construction, Mining and Trades,Transportation and Warehousing,Purchasing,Elevator ThyssenKrupp Elevator (TKE), a subsidiary of international conglomerate ThyssenKrupp AG, is an industry leader in the manufacturing, installation and service of elevators, escalators & moving sidewalks. The TKE Americas business unit employees over 12,000 people with annual revenue in excess of $2 billion dollars. ThyssenKrupp Elevator Americas is currently seeking an experienced Parts Delivery Driver/Warehouse Clerk to join our world class team in Los Angeles (Commerce City), CA. Job Purpose: The Parts Delivery Driver/Warehouse person is responsible for receiving and placing inventory into stock, picking and packing orders for delivery, timely and accurate delivery and/or pickup of parts to specified locations, loading and unloading trucks and trailers, warehouse keeping, and inventory control. Essential Duties and Responsibilities: The primary duty is to drive and deliver parts to company offices on a daily basis Receive parts shipments, match packing slips with PO’s Prepare parts for delivery by attaching identifying tags or labels on boxes or other containers Loading and unloading parts from trucks Process vendor returns for repairs and manage repair inventory Maintain tool inventory Perform Inventory Counts
Sales Representative - Service & Repair
Details: Category: Sales,Other,Construction, Mining and Trades,Installation, Maintenance, and Repair,Project/Program Management,Elevator ThyssenKrupp Elevator (TKE), a subsidiary of international conglomerate ThyssenKrupp AG, is an industry leader in the manufacturing, installation and service of elevators, escalators & moving sidewalks. The TKE Americas business unit employees over 12,000 people with annual revenue in excess of $2 billion dollars. ThyssenKrupp Elevator Americas is currently seeking a Service & Repair Sales Representative to join our world class team in our Charleston, WV office. Job Summary: This position is responsible for the profitable sale of service and repair contracts on a full line of vertical transportation equipment (elevators/escalators) manufactured by ThyssenKrupp Elevator and its competitors. Essential Duties and Responsibilities: Establish contact with prospects and qualify potential buyers of service and repair contracts by scheduling sales calls, following up on leads and utilizing outlined marketing strategies Determine customer needs and develop a sales strategy to gain customer understanding of company service and repair offerings Close sufficient sales to exceed sales plan objectives Familiarity with reading blueprints preferred Develop a positive ongoing relationship with customers and general contractors Ability to build new business associations / relationships and grow the TKE elevator business Generate leads for service and repair or equipment upgrades/modernization May occassionally require overnight travel within territory or for training and regional meetings.
AV Technical Support Representative (159-777)
Details: AVI-SPL designs, installs and supports technological solutions that help organizations of all types collaborate and communicate effectively -- from video control centers to hospital paging systems to conference rooms equipped for real-time video communications. Headquartered in the U.S., we have a global reach through our alliance with partners around the world. With each project, our goal is making complex, advanced communication solutions that are easy to use by our clients, so that they can focus on the task at hand. Job Summary: Perform as part of AVI-SPL’s customer service team to deliver remote support of ProAV and video conferencing solutions. This includes taking customer phone calls and emails, and providing prompt resolution to reported issues. Participate in on-going training and certification efforts to ensure knowledge base remains sufficient for support of advanced technology solutions.Job Responsibilities: Ensure AVI-SPL customers are receiving prompt and efficient technical support of ProAV and video conferencing solutions. Initiate escalation of customer issues to AVI-SPL Help Desk escalation resources or manufacturer resources if necessary. Work with these resources and customers to ensure any issues identified are satisfactorily worked to resolution. Answer customer phone calls and emails and document this activity in AVI-SPL CRM. Participate in on-going training and certification efforts to maintain a sufficient knowledge base in support of advanced technology solutions. Maintain a consistent record of good attendance, a positive attitude, a strong work ethic, and be able to embrace a team centric environment. Other responsibilities as necessary or assigned.
Family Service Specialist 1 -Westlawn - Hillcrest Memorial Park (1409)
Details: Note to current employees regarding application deadline is 5/8/13-5/10/13.JOB DESCRIPTION: Family Service Specialist 1 (FSS)FLSA or STATE EXEMPTION STATUSNon-exempt.JOB SUMMARY AND RESPONSIBILITIES Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), assist clients at the time of need with fulfillment of their cemetery arrangements and/or the purchase of cemetery services, property and merchandise in accordance with the goals established by executive management. Transactions are primarily at-need, but FSS is to offer additional preneed cemetery property or merchandise to all the clients during the initial at-need arrangement conference. In addition, this position performs all necessary paperwork and service tasks in accordance with the Cemetery SOP and may perform various service and client relations activities.ORGANIZATION STRUCTURE Typically reports to a MCFS or DCFS.SCOPE OF RESPONSIBILITY AND AUTHORITYAll job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.This position has the following major responsibilities: Sets appointments and makes at-need presentations at Company locations in accordance with the goals established by executive management. Assists families at the time of need with cemetery service and final disposition arrangements, including cemetery property and merchandise. This includes all necessary paperwork and follow-up service steps to complete the at-need case in accordance with the Company’s Cemetery SOP. Provides cemetery tours to all at-need families and offers upgrading opportunity to clients as part of the arrangement conference. Sets or confirms the follow-up aftercare appointment, handled by the Preplanning Specialist(s), with the client. Makes preneed cemetery sales during the initial at-need arrangement conference. This includes completion of all necessary paperwork required by the funding mechanism utilized (cash, installment sales, trusts or insurance). Completes contracts and other documents as required to provide at-need services, sales and customer service in accordance with Company policies. Provides client family services in support of the primary at-need service and sales responsibility. Services include attending at-need/interment services to ensure services run smoothly and the client’s family needs are met, answer questions, escorting visitors, researching client family files and records and assisting client families as needed. Develops sales leads for the Preplanning Specialist(s) when applicable through personal contacts, telephone activity and group marketing activities such as community outreach events, and provides all leads to the MCFS or DCFS to be entered into the Company’s lead management system, and assigned to a Preplanning Specialist. Attends meetings and group activities as directed. Maintains records of personal activities and performance results in the manner prescribed by the Company. Refers to next level of management for any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale. Addresses and resolves customer service issues in a timely manner.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minneapolis, MN - Marco’s Pizza Store Manager
Details: Marco’s Pizza Store Manager-Minneapolis, MN Our FamilyWe are a company made of talented and dedicated people who take pride in a job well done and like to have fun doing it. Our days are built around four daily goals; to learn, to teach, to WOW and to improve. More than 7,000 people make our team strong and successful as we serve our customers and build this exciting company.As our company grows, there is unlimited potential for talented people. Building more stores means making additional opportunities for part-time and full-time employees, as well as assistant managers. After successfully completing a comprehensive training program, Store Managers are offered opportunities to grow with our company and relocate, District Managers are needed to oversee multiple stores and Regional Managers are promoted to build our company in new markets.How We StartedIn 1946, Clarence Hoogland started Midstates Appliance & Supply Company. In 1953, Clarence’s son, Charlie Hoogland, took over the company. In the 1970s, Midstates got “stuck” with a large quantity of videos. Charlie’s team got the idea to rent the videos, and in 1978 Family Video was founded.The Next Phase Of Our EvolutionFamily Video is opening hundreds of Marco’s Pizza restaurants adjacent to our video stores. We have 8 stores open and are currently opening 1 store per week. Beginning in May, 2013 we will be opening 2 stores per week, with a goal of 3 per week by July, 2013. Headquartered in Toledo, OH, Marco’s Pizza (Marco’s Franchising, LLC) is the fastest-growing pizza company in the U.S. (based on the number of stores signed into development since 2007). Marco’s was founded by Pasquale “Pat” Giammarco and is committed to making authentic Italian pizza with fresh ingredients. The company has grown from its roots as a beloved Ohio brand to operate more than 250 stores in 21 states and the Bahamas. Marco’s is now recognized as one of the top-performing restaurant franchises in the country.The PositionFamily Video has an immediate need to hire Marco’s Store Managers. This position requires the following: Solid Experience of recent pizza shop management Management in food service is OK, but must have pizza experience Must be an operational manager – one that runs the store by teaching and doing Must be open to regional travel o Help open additional storeso Support trainingGreat opportunity for advancement to:o District Managero Audit Teamo Training
Dallas,TX - Marco’s Pizza Store Manager
Details: Marco’s Pizza Store Manager-Dallas, TX Our FamilyWe are a company made of talented and dedicated people who take pride in a job well done and like to have fun doing it. Our days are built around four daily goals; to learn, to teach, to WOW and to improve. More than 7,000 people make our team strong and successful as we serve our customers and build this exciting company.As our company grows, there is unlimited potential for talented people. Building more stores means making additional opportunities for part-time and full-time employees, as well as assistant managers. After successfully completing a comprehensive training program, Store Managers are offered opportunities to grow with our company and relocate, District Managers are needed to oversee multiple stores and Regional Managers are promoted to build our company in new markets.How We StartedIn 1946, Clarence Hoogland started Midstates Appliance & Supply Company. In 1953, Clarence’s son, Charlie Hoogland, took over the company. In the 1970s, Midstates got “stuck” with a large quantity of videos. Charlie’s team got the idea to rent the videos, and in 1978 Family Video was founded.The Next Phase Of Our EvolutionFamily Video is opening hundreds of Marco’s Pizza restaurants adjacent to our video stores. We have 8 stores open and are currently opening 1 store per week. Beginning in May, 2013 we will be opening 2 stores per week, with a goal of 3 per week by July, 2013. Headquartered in Toledo, OH, Marco’s Pizza (Marco’s Franchising, LLC) is the fastest-growing pizza company in the U.S. (based on the number of stores signed into development since 2007). Marco’s was founded by Pasquale “Pat” Giammarco and is committed to making authentic Italian pizza with fresh ingredients. The company has grown from its roots as a beloved Ohio brand to operate more than 250 stores in 21 states and the Bahamas. Marco’s is now recognized as one of the top-performing restaurant franchises in the country.The PositionFamily Video has an immediate need to hire Marco’s Store Managers. This position requires the following: Solid Experience of recent pizza shop management Management in food service is OK, but must have pizza experience Must be an operational manager – one that runs the store by teaching and doing Must be open to regional travel o Help open additional storeso Support trainingGreat opportunity for advancement to:o District Managero Audit Teamo Training
South Chicago/ Northern Indiana - Marco’s Pizza Store Manager
Details: Marco’s Pizza Store Manager-South Chicago or Northern Indiana Our FamilyWe are a company made of talented and dedicated people who take pride in a job well done and like to have fun doing it. Our days are built around four daily goals; to learn, to teach, to WOW and to improve. More than 7,000 people make our team strong and successful as we serve our customers and build this exciting company.As our company grows, there is unlimited potential for talented people. Building more stores means making additional opportunities for part-time and full-time employees, as well as assistant managers. After successfully completing a comprehensive training program, Store Managers are offered opportunities to grow with our company and relocate, District Managers are needed to oversee multiple stores and Regional Managers are promoted to build our company in new markets.How We StartedIn 1946, Clarence Hoogland started Midstates Appliance & Supply Company. In 1953, Clarence’s son, Charlie Hoogland, took over the company. In the 1970s, Midstates got “stuck” with a large quantity of videos. Charlie’s team got the idea to rent the videos, and in 1978 Family Video was founded.The Next Phase Of Our EvolutionFamily Video is opening hundreds of Marco’s Pizza restaurants adjacent to our video stores. We have 8 stores open and are currently opening 1 store per week. Beginning in May, 2013 we will be opening 2 stores per week, with a goal of 3 per week by July, 2013. Headquartered in Toledo, OH, Marco’s Pizza (Marco’s Franchising, LLC) is the fastest-growing pizza company in the U.S. (based on the number of stores signed into development since 2007). Marco’s was founded by Pasquale “Pat” Giammarco and is committed to making authentic Italian pizza with fresh ingredients. The company has grown from its roots as a beloved Ohio brand to operate more than 250 stores in 21 states and the Bahamas. Marco’s is now recognized as one of the top-performing restaurant franchises in the country.The PositionFamily Video has an immediate need to hire Marco’s Store Managers. This position requires the following: Solid Experience of recent pizza shop management Management in food service is OK, but must have pizza experience Must be an operational manager – one that runs the store by teaching and doing Must be open to regional travel o Help open additional storeso Support trainingGreat opportunity for advancement to:o District Managero Audit Teamo Training
Springfield/Peoria/Bloomington, IL - Marco’s Pizza Store Manager
Details: Marco’s Pizza Store Manager-Springfield-Peoria-Bloomington, IL Our FamilyWe are a company made of talented and dedicated people who take pride in a job well done and like to have fun doing it. Our days are built around four daily goals; to learn, to teach, to WOW and to improve. More than 7,000 people make our team strong and successful as we serve our customers and build this exciting company.As our company grows, there is unlimited potential for talented people. Building more stores means making additional opportunities for part-time and full-time employees, as well as assistant managers. After successfully completing a comprehensive training program, Store Managers are offered opportunities to grow with our company and relocate, District Managers are needed to oversee multiple stores and Regional Managers are promoted to build our company in new markets.How We StartedIn 1946, Clarence Hoogland started Midstates Appliance & Supply Company. In 1953, Clarence’s son, Charlie Hoogland, took over the company. In the 1970s, Midstates got “stuck” with a large quantity of videos. Charlie’s team got the idea to rent the videos, and in 1978 Family Video was founded.The Next Phase Of Our EvolutionFamily Video is opening hundreds of Marco’s Pizza restaurants adjacent to our video stores. We have 8 stores open and are currently opening 1 store per week. Beginning in May, 2013 we will be opening 2 stores per week, with a goal of 3 per week by July, 2013. Headquartered in Toledo, OH, Marco’s Pizza (Marco’s Franchising, LLC) is the fastest-growing pizza company in the U.S. (based on the number of stores signed into development since 2007). Marco’s was founded by Pasquale “Pat” Giammarco and is committed to making authentic Italian pizza with fresh ingredients. The company has grown from its roots as a beloved Ohio brand to operate more than 250 stores in 21 states and the Bahamas. Marco’s is now recognized as one of the top-performing restaurant franchises in the country.The PositionFamily Video has an immediate need to hire Marco’s Store Managers. This position requires the following: Solid Experience of recent pizza shop management Management in food service is OK, but must have pizza experience Must be an operational manager – one that runs the store by teaching and doing Must be open to regional travel o Help open additional storeso Support trainingGreat opportunity for advancement to:o District Managero Audit Teamo Training
Milwaukee, WI - Marco’s Pizza Store Manager
Details: Marco’s Pizza Store Manager-Milwaukee, WI Our FamilyWe are a company made of talented and dedicated people who take pride in a job well done and like to have fun doing it. Our days are built around four daily goals; to learn, to teach, to WOW and to improve. More than 7,000 people make our team strong and successful as we serve our customers and build this exciting company.As our company grows, there is unlimited potential for talented people. Building more stores means making additional opportunities for part-time and full-time employees, as well as assistant managers. After successfully completing a comprehensive training program, Store Managers are offered opportunities to grow with our company and relocate, District Managers are needed to oversee multiple stores and Regional Managers are promoted to build our company in new markets.How We StartedIn 1946, Clarence Hoogland started Midstates Appliance & Supply Company. In 1953, Clarence’s son, Charlie Hoogland, took over the company. In the 1970s, Midstates got “stuck” with a large quantity of videos. Charlie’s team got the idea to rent the videos, and in 1978 Family Video was founded.The Next Phase Of Our EvolutionFamily Video is opening hundreds of Marco’s Pizza restaurants adjacent to our video stores. We have 8 stores open and are currently opening 1 store per week. Beginning in May, 2013 we will be opening 2 stores per week, with a goal of 3 per week by July, 2013. Headquartered in Toledo, OH, Marco’s Pizza (Marco’s Franchising, LLC) is the fastest-growing pizza company in the U.S. (based on the number of stores signed into development since 2007). Marco’s was founded by Pasquale “Pat” Giammarco and is committed to making authentic Italian pizza with fresh ingredients. The company has grown from its roots as a beloved Ohio brand to operate more than 250 stores in 21 states and the Bahamas. Marco’s is now recognized as one of the top-performing restaurant franchises in the country.The PositionFamily Video has an immediate need to hire Marco’s Store Managers. This position requires the following: Solid Experience of recent pizza shop management Management in food service is OK, but must have pizza experience Must be an operational manager – one that runs the store by teaching and doing Must be open to regional travel o Help open additional storeso Support trainingGreat opportunity for advancement to:o District Managero Audit Teamo Training
Omaha, NE - Marco’s Pizza Store Manager
Details: Marco’s Pizza Store Manager-Omaha, NE Our FamilyWe are a company made of talented and dedicated people who take pride in a job well done and like to have fun doing it. Our days are built around four daily goals; to learn, to teach, to WOW and to improve. More than 7,000 people make our team strong and successful as we serve our customers and build this exciting company.As our company grows, there is unlimited potential for talented people. Building more stores means making additional opportunities for part-time and full-time employees, as well as assistant managers. After successfully completing a comprehensive training program, Store Managers are offered opportunities to grow with our company and relocate, District Managers are needed to oversee multiple stores and Regional Managers are promoted to build our company in new markets.How We StartedIn 1946, Clarence Hoogland started Midstates Appliance & Supply Company. In 1953, Clarence’s son, Charlie Hoogland, took over the company. In the 1970s, Midstates got “stuck” with a large quantity of videos. Charlie’s team got the idea to rent the videos, and in 1978 Family Video was founded.The Next Phase Of Our EvolutionFamily Video is opening hundreds of Marco’s Pizza restaurants adjacent to our video stores. We have 8 stores open and are currently opening 1 store per week. Beginning in May, 2013 we will be opening 2 stores per week, with a goal of 3 per week by July, 2013. Headquartered in Toledo, OH, Marco’s Pizza (Marco’s Franchising, LLC) is the fastest-growing pizza company in the U.S. (based on the number of stores signed into development since 2007). Marco’s was founded by Pasquale “Pat” Giammarco and is committed to making authentic Italian pizza with fresh ingredients. The company has grown from its roots as a beloved Ohio brand to operate more than 250 stores in 21 states and the Bahamas. Marco’s is now recognized as one of the top-performing restaurant franchises in the country.The PositionFamily Video has an immediate need to hire Marco’s Store Managers. This position requires the following: Solid Experience of recent pizza shop management Management in food service is OK, but must have pizza experience Must be an operational manager – one that runs the store by teaching and doing Must be open to regional travel o Help open additional storeso Support trainingGreat opportunity for advancement to:o District Managero Audit Teamo Training
Family Service and Preplanning Specialist 1 - Lakeview Funeral Home & Cemetery (1408)
Details: Note to current employees regarding application deadline is 5/8/13-5/10/13.JOB DESCRIPTION: Family Service and Preplanning Specialist(Role limited to specific market locations.)FLSA or STATE EXEMPTION STATUSNon-exempt.JOB SUMMARY AND RESPONSIBILITIES Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), sells cemetery and funeral home services, property and merchandise in accordance with the goals established by executive management. Transactions are both at-need and preneed. In addition to the sales duties, this position may perform various service and client relations activities.ORGANIZATION STRUCTURE Typically reports to a MCFS or DCFS.SCOPE OF RESPONSIBILITY AND AUTHORITYAll job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.This position has the following major responsibilities: Sells Company cemetery and/or funeral home services, property and merchandise in accordance with established sales objectives and procedures. Sales are both at-need and preneed for cemetery Property and Merchandise (P&M) and preneed only for Preneed Funeral Sales (PNFS). Completes contracts and other documents as required to provide sales and customer service in accordance with Company policies and based on the funding mechanism utilized (cash, installment sales, trusts or insurance). Provides client family services in support of the primary sales responsibility. Services include answering questions, escorting visitors, researching client family files and records and assisting client families as needed. Develops sales leads through personal contacts, telephone solicitation activity and group marketing activities such as direct mail, media advertising or community outreach programs. All leads must be entered into the Company’s lead management system. Sets appointments and makes presentations at Company location(s) and/or in prospective client family homes in accordance with the goals established by executive management. Attends interment services to ensure that the event runs smoothly and the client family’s needs are met. Whenever practical, attends visitations and funeral services of client families. This serves the dual purpose of expressing personal interest and concern for the family and strengthening relationships for follow-up calls and appointments with extended family, friends and associates directed to preneed sales presentations. Attends meetings and group activities as directed. Maintains records of personal sales activities and performance results in the manner prescribed by the Company. Any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale must be referred to the next level of management, MCFS or DCFS. Addresses and resolves customer service issues in a timely manner.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Nassau, NY- Customer Service Representative
Details: Overview: inVentiv Health offers best-in-class Clinical, Consulting and Commercial services to global companies seeking to accelerate performance. With 13,000 employees in 40 countries, we rapidly transform promising ideas into commercial reality. inVentiv has committed itself to hiring and retaining the very best talent in the healthcare industry, those who have a single common characteristic: the desire and aptitude to succeed. We are focused on hiring the best, those who possess unparalleled knowledge and experience as well as a passion for delivering exceptional ideas and service to our clients. In turn, inVentiv provides an opportunity-rich environment where employees can grow as professionals in one of many disciplines and pursue long-term career goals throughout our worldwide network of locations.inVentiv Recruitment Services, a division of inVentiv Health, offers unparalleled Direct Placement and Project Sales opportunities with our numerous clients for highly qualified and accomplished candidates. Our Team has successfully partnered with over 200 Pharmaceutical, Biotechnology and Medical Device companies to recruit top sales and clinical talent. In just the past 5 years, inVentiv Recruitment Services has placed over 9,000 field-based Sales, Clinical and Management professionals with our Clients. Primary Duties: We are currently seeking a highly motivated, results oriented professional for the role of Customer Service Representative (CSR) to manage a designated territory. The Customer Service Representative (CSR) is charged with the goal of gaining access and providing supplies and materials to health care physician (HCP) targets and/or support staff in target offices that are defined by the client. Additionally, the CSR is responsible for developing business and service relationships with all medical and office staff of targeted medical practices through understanding and meeting the needs of the practices. Through the appropriate channels, coordination will be maintained between the client contact and CSR contact. The CSR will plan and organize activities to insure regular and consistent coverage of the targeted offices in the assigned territory according to a call plan and/or action/business plan. Administration of territory information and compliance to reporting and regulatory requirements is critically important. Participation in training and development programs, with a focus on service and customer satisfaction, is essential. Resourcefulness, thorough follow-up and the ability to work independently without constant supervision are required skills Key Responsibilities:Achieve contract performance goals and objectives for geographical assignment as established in the client agreement.Identify Medical Practice’s needs and develop a dependency on the CSR to meet those needs to better operate the practiceDistribute samples and accurately record sample transactions in accordance with PDMA, Company Policy and CIA where applicable.Demonstrate comprehensive knowledge of resources for all designated products and service items. Develop comprehensive and accurate customer service practices using all resources including disease state educational materials, patient education materials, coupons and/or savings cards. Contact and deliver proficient customer service calls to a defined list of indicated Loyal Mature Brand Targets. Develop a daily/weekly call schedule to insure efficient and comprehensive coverage of assigned practices.Pre and post call analysis of calls.Complete administrative reports as required and communicate electronically daily.Participate in training and development programs.
Family Services and Preplanning Specialist 1 - Mt Olivet Cemetery (1407)
Details: Note to current employees regarding application deadline is 5/8/13-5/10/13.JOB DESCRIPTION: Family Service and Preplanning Specialist(Role limited to specific market locations.)FLSA or STATE EXEMPTION STATUSNon-exempt.JOB SUMMARY AND RESPONSIBILITIES Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), sells cemetery and funeral home services, property and merchandise in accordance with the goals established by executive management. Transactions are both at-need and preneed. In addition to the sales duties, this position may perform various service and client relations activities.ORGANIZATION STRUCTURE Typically reports to a MCFS or DCFS.SCOPE OF RESPONSIBILITY AND AUTHORITYAll job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.This position has the following major responsibilities: Sells Company cemetery and/or funeral home services, property and merchandise in accordance with established sales objectives and procedures. Sales are both at-need and preneed for cemetery Property and Merchandise (P&M) and preneed only for Preneed Funeral Sales (PNFS). Completes contracts and other documents as required to provide sales and customer service in accordance with Company policies and based on the funding mechanism utilized (cash, installment sales, trusts or insurance). Provides client family services in support of the primary sales responsibility. Services include answering questions, escorting visitors, researching client family files and records and assisting client families as needed. Develops sales leads through personal contacts, telephone solicitation activity and group marketing activities such as direct mail, media advertising or community outreach programs. All leads must be entered into the Company’s lead management system. Sets appointments and makes presentations at Company location(s) and/or in prospective client family homes in accordance with the goals established by executive management. Attends interment services to ensure that the event runs smoothly and the client family’s needs are met. Whenever practical, attends visitations and funeral services of client families. This serves the dual purpose of expressing personal interest and concern for the family and strengthening relationships for follow-up calls and appointments with extended family, friends and associates directed to preneed sales presentations. Attends meetings and group activities as directed. Maintains records of personal sales activities and performance results in the manner prescribed by the Company. Any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale must be referred to the next level of management, MCFS or DCFS.10.Addresses and resolves customer service issues in a timely manner.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Community Service Specialist - Longview Funeral Home (1405)
Details: Note to current employees regarding application deadline is 5/8/13-5/10/13.JOB DESCRIPTION: Community Service Specialist (CSS)FLSA or STATE EXEMPTION STATUS Exempt.JOB SUMMARY AND RESPONSIBILITIES Under general supervision of Manager of Community/Family Service (MCFS) or Director of Community and Family Service (DCFS), the CSS customarily and regularly sells preneed cemetery and/or funeral home services, property and merchandise away from the Company’s business locations in accordance with the goals established by executive sales management. Transactions are preneed only and primarily conducted in a client family’s home.ORGANIZATION STRUCTURE Typically reports to a MCFS or DCFS.SCOPE OF RESPONSIBILITY AND AUTHORITYAll job functions and requirements are carried out within the context and framework of Stewart Enterprises’ mission, stated values and ethical guidelines as well as policies, procedures, schedules and local, state, federal and other regulatory requirements.This position has the following major responsibilities: Sells Company cemetery and/or funeral home services, property and merchandise in accordance with established sales objectives and procedures in advance of need. Completes contracts and other documents as required to provide sales and customer service in accordance with Company policies and based on the funding mechanism utilized (cash, installment sales, trusts or insurance). Develops sales leads through personal contacts, telephone solicitation activity and group marketing activities such as direct mail, media advertising or community outreach programs. Enters all leads into CRM, the Company’s lead management system. Sets appointments and makes presentations in prospective client family homes or at the Company’s business location for the purpose of selling funeral and cemetery prearrangements. Whenever practical, attends visitations, funeral and/or interment services of client families. Expresses personal interest and concern for the family and strengthens relationships for follow-up calls and appointments with extended family, friends and associates directed to preneed sales presentations. Attends meetings and group activities as directed. Provides client family services in support of the primary outside sales responsibility. Answers questions, escorts visitors, researches client family files and records and assists client families as needed. 8. Maintains records of personal sales activity and performance results in the manner prescribed by the Company. Travels frequently to make sales and often meets with client families in their homes. Refers to next level of management for any deviation from prescribed policies or procedures including, but not limited to, prices, credit, discounts, contract terms and conditions of sale. Addresses and resolves customer service issues in a timely manner.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Customer Care Representative
Details: JOB SUMMARY:Answer incoming calls in the National Communications Center (NCC) from customers and field operations personnel. Act as a liaison between field and office personnel to ensure accurate and timely communication. Provide responsive and reliable assistance by exercising good judgment and by using good customer service skills at all times. Take appropriate action to assure that the Company is providing the best service to its customers and clients. ESSENTIAL FUNCTIONSThe functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.Receive all incoming forms of communication from clients, prospective clients, field personnel or the general public during business hours, non-business office hours, and holidays. Handle these calls in a professional and business-like manner as representatives of our field operations.Respond appropriately to calls by evaluating the situation and reviewing the office profiles on what steps to take. Involves routing messages and immediately contacting appropriate field supervision to respond to open posts, guard call offs, or any other operational situations. Produce written Call Reports that are concise, informative, and accurate.Ensure that departmental standards regarding quality and productivity are maintained.Inform NCC and/or field management of any serious safety or business jeopardy situations.Monitor Post Confirmation System (PoCo) to respond to all alerts as they occur during the course of the shift.Handle all NCC special service calls such as Serious Incident Reports, Integrity Lines, and any others that are taken on by NCC management.Advise shift supervision of any changes in office profiles or database information that needs to be updated. Seek out updates when talking to field management so that the NCC database information is current, to proficiently respond to field operation requirements.Provide ongoing administrative support for the NCC and assistance to shift supervision. Respond to office schedule and profile changes by accurately entering information into system and communicating changes to appropriate shift supervision and or field office personnel in a timely manner.Assist with special projects as needed. Perform other duties as requested by management.
