Building and Grounds Maintenance I
Details: Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, performs a wide variety of general building and lawn maintenance throughout the corporation. Assists with and/or performs ATM and furniture moves as necessary. Responsibilities and Duties:1.Performs general maintenance and repair work, including mechanical, electrical, and plumbing repairs on such equipment as electrical fixtures, sinks, and drinking fountains. (30% - E)2.Performs other maintenance duties, such as mowing and trimming lawns on bank property, replacing light bulbs, removing snow from parking lots and walkways, maintaining paper shred removal, and performing minor repairs on office equipment, etc. (30% - E)3.Monitors and reviews the inventory of expendable supplies utilized in the maintenance area and reports to the Operations Manager when reorder points are reached. (5% - E)4.Operates a motor vehicle to travel to all bank locations to perform maintenance duties. (15% - E)5.Keeps supply/storage area clean and keeps supplies off the floor at all times. (5% - M) 6.Assists with ATM and furniture moves as necessary. (5% - M)7.Runs any outside errands as necessary, under the supervision of the Operations Manager. (5% - M)8.All other special projects and duties as assigned. (5% - E)
Director Facilities
Details: Division#: Division Name: Job Categories: General Business, Government, Management Job Responsibilities: Job Responsibilities Plan, implement, and oversee on going facilities management operations in multiple sitesProvide expertise and define facilities management requirements to meet all program goals and needsParticipate and manage all contract and vendor negotiations as it pertains to facilities and property managementCoordinate and execute all moves and space plans for operational and telecommunication needs in multiple sitesOversee all facilities management staff in multiple locationsParticipate in all planning and budgeting associated with operational and telecommunication needsAct as corporate liaison for all strategic, budgeting, and operational needs Creation and implementation of all project plans associated with facilities managementAssists with oversight of all project operations and coordinates all facilities-related activities including office build-outs as neededProject Overview:In the states pursuit of maximizing service delivery for their health programs and services, they will be undertaking a health care reform initiative that will impact the scope of work being completed in MAXIMUS projects. MAXIMUS is in search of a variety of experienced professionals to work on what is now the planning and implementation phase of the health care reform initiatives.The Ideal Candidate will Possess the Following Additional Education, Experience, and Abilities: A minimum of 5 years of supervising projects and staff; minimum of 3 years of property management experience, vendor/contract negotiations, office layout and design with focus on space efficiencies, thorough background of OSHA Regulations, pricing and budget management and knowledge of lease language for multiple properties. Proven ability to execute a large scale project or company start up in a call center or customer service environment. (Preferred) MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and Australia. We deliver administrative solutions to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs across the globe. Operating under our founding mission of Helping Government Serve the People�, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is an Affirmative Action and Equal Opportunity employer. Education Required: Bachelors Degree from an accredited college or university or equivalent experienceEducation Preferred: Masters Degree Technical Skills / Knowledge Required: Proficient in Microsoft Office (Word and Excel)Subject Matter Expertise/Experience Required: Four years of people or project management experienceSubject Matter Expertise/Experience Preferred: Four to eight years of people or project management experiencePersonal/Soft Skills: Excellent organizational, interpersonal, verbal, and written communication skills, ability to perform quantitative and qualitative analyses of existing business processes based on in-depth industry knowledge of organizational and or client objectives, ability to influence senior level leaders regarding matters of significance, ability to negotiate with internal and external customers to gain desired outcome, ability to work under standards-based performance measures and ability to successfully manage many complex tasks simultaneously.Duties / Responsibilities:1.�Participates with senior management to establish strategic plans and objectives 2. Ensure budgets and or schedules meet corporate requirements 3. Develop strategies to facilitate operational efficiencies 4. Establishes operational objectives and work plans 5. Reviews objectives to determine success of operations 6. Develop, modify and execute policies 7. Oversee activities of multiple sections/departments through subordinates 8. Manage external and internal customer relationships 9. Oversee and review of department/project initiatives 10. Ensures the confidentiality and security of all corporate information11. Performs other duties as may be assigned by managementMAXIMUS offers a comprehensive benefits package including: Healthcare Insurance (medical, dental, vision)Shot and Long Term Disability InsuranceLife/Accident InsuranceFlexible Spending Accounts (FSA) 401(k) Retirement Plan with company matchOur benefit program also includes paid holidays, PTO, tuition reimbursement, and supplemental insurance (auto and pet insurance discounts, legal plan, and credit union). Relocation offered where applicable
Transactional Banker III
Details: ResponsibilitiesA Transactional Banker (TB) within Global Transactional Banking (GTB) has to provide an integral service to the portfolio of corporate clients that are assigned to him/her. As such, he/she is responsible for initiating, developing and preserving a mutually beneficial relationship between each of the corporate clients and the Bank.A TB will handle the transactional relationship with a client exclusively, which includes a focus on their day-to-day treasury requirements by offering treasury management services, working capital facilities, trade finance instruments, foreign exchange and deposit concentration, amongst other services.If the client relationship is not managed by a Relationship Banker within Global Client Coverage, the TB will handle all business fronts, including debt and equity capital markets, loan syndications, derivatives and other structured credit facilities. Within the Multinationals vertical, the TB will engage with U.S. subsidiaries of foreign corporations that are managed by a Global Relationship Manager in the country/region of origin – i.e. Latin America. As well, the TB will offer support directly to these global relationships abroad to meet their USD treasury needs. List Major/Essential Job Duties: Please list all essential and critical activities performed to accomplish the purpose of the job. Liaise with Global relationship managers in LATAM area to identify opportunitiesVisit/call on clients domestically and in LATAM regionExpand the geographic reach of existing global relationshipsPromote dialog between product specialists and the client (cross-selling)Prepare credit/service proposals Prioritize and define the strategy of the bank with specific clientsAnalyze the creditworthiness of each clientDecide the optimal amount of global credit support for each clientEvaluate actual and potential returns on a global basisParticipate in Credit Committees and defend credit proposalsProvide relevant and timely information about clients on portfolioLead/Participate project implementation teams Negotiate specific contracts/dealsMake pricing decisions Attend bank meetingsRevise legal documentation of agreementsSolve customer service issuesHelp with the collection processLevel of Complexity and Risk Involved: Please describe the level of job related problems the position is required to resolve and the level of complexity associated with those problems. In addition, please include the impact those decisions would have on the organization (financial and non-financial).The Client has certain expectations on the relationship (credit support, competitive pricing, quality of service, speed of delivery, etc.) which may or might not be aligned with the goals of the Bank (maximize profitability, minimize risk, cross-selling of value added products, etc.). The job of the TB is to meet the goals of the Bank while exceeding the expectations of the Client.As well, the TB must align its local strategy to the strategy adopted by the Global relationship manager. Scope of Duties: Please describe the size of job measured by revenues, volumes, sales, cost controls, etc.A TB must ensure the excellent credit quality of the bank’s investments in its client and that they have an adequate return. Moreover, the TB must ensure that adequate cross-sell revenue is generated to support the credit relationship. A TB has to lead and/or actively participate in a number of diverse projects in which the Bank is engaged with its Clients during the normal course of the Relationship. Also, when the Client has specific questions/concerns, the TB has to make sure that the Bank delivers a satisfactory answer/solution.
MORTGAGE BANKING OFFICER - HOUSTON
Details: ResponsibilitiesPosition is responsible for generating residential mortgage loan production through established sources of business, such as Realtors, builders, contractors, and internal business partners. Serves as an advisor to new and existing mortgage customers. Provides an exceptional customer experience. Generates cross-selling activities and opportunities of other bank products. Ensure all aspects of mortgage loan production are in compliance with all applicable state and Federal laws, regulations and bank policies and procedures.Duties:1. Strong sales focus on potential and existing mortgage customers in assigned market with main objective to increase mortgage production. 2. Ensure an exceptional customer experience for everyone involved in the mortgage transaction. 3. Establish and deepen existing relationships with sources of business, such as Realtors, builders, contractors and internal business partners. 4. Establish oneself as a respected member of the community in regards to residential mortgage lending. 5. Provide support to assigned branches, as necessary, to assist with mortgage applications that cannot be processed through Mortgagebot. 6. Develop trust with customers by maintaining a high level of industry specific knowledge, such as products, regulations, compliance requirements, and other aspects of the mortgage industry. 7. Maximize the bank’s resources to assist in selling and establishing relationships. 8. Maximize customer loyalty and long term customer retention through cross-selling of other bank products and services. 9. Highly organized planning of daily, weekly and monthly sales activities. 10. Develop a comprehensive business plan that will assist with meeting production goals. 11. Maintain the confidentiality of customer information at all times. 12. Comply with all appropriate bank policies, procedures, regulatory guidelines, state and federal laws.
Financial Sales Advisor II - PERSONAL BANKER - ONTARIO
Details: ResponsibilitiesMarket retail banking products and services to mass market customers, face to face or over the phone, in order to grow, retain and maximize profit for the bank. Offer banking solutions to customers after capturing the customer profile conversation on Customer Relationship Management system (CRM). Utilize Customer Relationship Management system for leads to maximize new and existing deposit relationships through cross-selling of all retail banking products. Deliver an exceptional customer service experience while responding to daily customer inquiries.
Call Center Manager I
Details: Job summary: Responsible for the day-to-day operations of one or more teams in the call center. Plans, directs, manages and evaluates team performance to ensure customers are receiving a high level of service. Ensures professional and courteous customer support services are delivered. Promotes a productive and positive relationship with customers. Serves as an escalation point for resolving the most difficult customer issues. Coordinates customer service activities with other internal functions. Makes decisions regarding personnel actions and activities. General duties and responsibilities:• Oversees one or more teams of Customer Service Associates who handle customer service inquiries and problems via the phone and/or email.• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.• Ensures adequate phone coverage, including making decisions regarding scheduling changes.• Acts as an escalation point for resolving the most difficult customer issues.• Evaluates the quality of Customer Service Associates' calls from customers; provides feedback to reps on strengths and areas for improvement.• Communicates with clients, vendors, and other departments to ensure quality service delivery and customer satisfaction.• Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.• Provides coaching and mentoring to contact center supervisors and team leads and occasionally to Customer Service Representatives.• Approves and implements streamlining opportunities and process improvements.• Tracks and reports contact center performance against objectives and goals (i.e. quality, call volume, customer satisfaction, etc.).• May serve as a back up to more senior customer service management in their absence. Educational Requirements:A high school diploma or equivalent is required. Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level. General knowledge, skills and abilities:• Considerable knowledge of the company's products, services and business operations to enable resolution of customer inquiries• Excellent customer service skills that build high levels of customer satisfaction• Excellent verbal and written communication skills• Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers• Ability to lead and manage large teams effectively• Working knowledge of workforce management practices and tools (e.g., scheduling software, quality monitoring software)• Demonstrated problem-solving and decision-making skills• Demonstrated analytic and root cause analysis skills for process improvement initiatives• Demonstrates effective people skills and sensitivities when dealing with others• General skill in the use of MS Office and other standard software applications required to perform the job duties• Ability to work both independently and in a team environment Other:• Call Center 24x7 environments• Some flexibility of hours is required Entry level management role. Works under general direction of middle level customer service management. Typically manages two to five teams of Customer Service Associates. Manages and mentors supervisors, team leads and/or customer service staff. Serves as a project leader and/or subject matter expert. Typically requires a minimum of five years of experience in a call center or customer service-related position in a service industry and three or more years of supervisory or team leadership experience. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Customer Service Associate I- (Merchant Solutions)
Details: Schedule: Monday, Wednesday, Thursday and Friday 12:00pm to 9:00pm / Sunday 12:00pm to 6:00pm. Off Tuesday and Saturday. Training schedule Monday - Friday 9:00am - 6:00pm for about 8 weeks. – Job summary:Provides customer support to business customers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Performs other administrative duties as requested. General duties and responsibilities:• Provides customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department.• Processes a high volume of customer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.• Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.• When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.• Updates customer information and ensures accurate entry of contact information.• Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.• May provide guidance and/or mentoring to less experienced Customer Service Associates - Business. Educational Requirements:A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level. General knowledge, skills and abilities:• Knowledge of the company's products, services and business operations to enable resolution of customer inquiries• Excellent customer service skills that build high levels of customer satisfaction• Excellent verbal and written communication skills• Computer navigation and operation skills• Demonstrates effective people skills and sensitivities when dealing with others• Ability to work both independently and in a team environment Entry level role. Basic skills with moderate level of proficiency. Generally performs a high volume of basic customer service inquires about FIS' products and services by following standard scripts and procedures. Works under close supervision without latitude for independent judgment. Consults with senior peers and team leads on non-complex issues to learn through experience. Typically requires up to one year of experience in a call center or customer service-related position in a service industry. One or more years of financial services experience is preferable. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Customer Service Associate I-Consumer
Details: Job summary:Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Performs other administrative duties as requested. General duties and responsibilities:• Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department.• Processes a high volume of consumer inquiries of FIS products and services, and resolves a targeted percentage of those inquiries.• Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.• When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.• Updates customer information and ensures accurate entry of contact information.• Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Educational Requirements:A high school diploma or GED is required for this role. Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level. General knowledge, skills and abilities:• Knowledge of the company's products, services and business operations to enable resolution of customer inquiries• Excellent customer service skills that build high levels of customer satisfaction• Excellent verbal and written communication skills• Computer navigation and operation skills• Demonstrates effective people skills and sensitivities when dealing with others• Ability to work both independently and in a team environment Entry level role. Basic skills with moderate level of proficiency. Generally performs a high volume of basic customer service inquires about FIS' products and services by following standard scripts and procedures. Works under close supervision without latitude for independent judgment. Consults with senior peers and team leads on non-complex issues to learn through experience. Typically requires six months or more of experience in a call center or customer service-related position in a service industry. One or more years of financial services experience is preferable. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Call Center Supervisor I
Details: Job summary: Responsible for the day-to-day operations of one or more teams in the call center. Plans, directs, manages and evaluates team performance to ensure customers are receiving a high level of service. Ensures professional and courteous customer support services are delivered. Promotes a productive and positive relationship with customers. Serves as an escalation point for resolving the most difficult customer issues. Coordinates customer service activities with other internal functions. Makes decisions regarding personnel actions and activities. General duties and responsibilities:• Oversees one or more teams of Customer Service Associates who handle customer service inquiries and problems via the phone and/or email.• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.• Ensures adequate phone coverage, including making decisions regarding scheduling changes.• Acts as an escalation point for resolving the most difficult customer issues.• Evaluates the quality of Customer Service Associates' calls from customers; provides feedback to reps on strengths and areas for improvement.• Communicates with clients, vendors, and other departments to ensure quality service delivery and customer satisfaction.• Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes.• Provides coaching and mentoring to contact center supervisors and team leads and occasionally to Customer Service Representatives.• Approves and implements streamlining opportunities and process improvements.• Tracks and reports contact center performance against objectives and goals (i.e. quality, call volume, customer satisfaction, etc.).• May serve as a back up to more senior customer service management in their absence. Educational Requirements:A high school diploma or equivalent is required. Associate or Bachelor's degree is preferable; or equivalent combination of education and experience that is required for the specific job level. General knowledge, skills and abilities:• Considerable knowledge of the company's products, services and business operations to enable resolution of customer inquiries• Excellent customer service skills that build high levels of customer satisfaction• Excellent verbal and written communication skills• Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers• Ability to lead and manage large teams effectively• Working knowledge of workforce management practices and tools (e.g., scheduling software, quality monitoring software)• Demonstrated problem-solving and decision-making skills• Demonstrated analytic and root cause analysis skills for process improvement initiatives• Demonstrates effective people skills and sensitivities when dealing with others• General skill in the use of MS Office and other standard software applications required to perform the job duties• Ability to work both independently and in a team environment Other:• Call Center 24x7 environments• Some flexibility of hours is required Entry level supervisory role. Works under general direction of customer service management. Typically supervises a team of ten to twenty-five Contact Center Associates. Typically requires a minimum of three years of experience in a call center or customer service-related position in a service industry. Typically requires one or more years of supervisory or team leadership experience. Demonstrates basic competencies of the supervisory position focused on customer satisfaction, communication, team management and execution with a results focus. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. EEO/AA Employer
Senior Administrative Services Specialist - Greater Detroit
Details: Willis of Michigan is seeking an Executive Assistant to support the local CEO. Duties include: Scheduling appointments & meetings, expense & travel coordination via expense software, event planning and handling special projects as requested.Office manager duties encompassing facilities management, real estate evaluation/move coordinator for Detroit and Grand Rapids offices (when lease expire), phone set up/voicemail administration for Detroit office and administrative budget planning.HR duties including creating position requests for role vacancies, recruiting, on-boarding new employees, terminations, performance improvement coaching, pre-employment testing, confidential projects including salary and officer title review, workflow process analysis and planning community/employee moral boosting events.Sales coordinator duties tracking sales prospects for revenue projections and producer goal tracking.Local business continuity manager responsible for Detroit office BC Plan and local evacuation team and security of office and physical assetsSeeking a motivated, self-starter with an outgoing personality who routinely multitasks with multiple departments in an organization. Ability to maintain confidentiality a must and can work independently.
Manager Customer Service & Support
Details: Brunswick is the market leader in the marine, fitness, bowling and billiards industries; and our participation in these industries is deliberate. No company has Brunswick?s breadth and scope in the marine industry. No company equals Brunswick?s quality and innovation in fitness equipment. And no company possesses Brunswick?s knowledge and heritage in bowling and billiards.The Manager of Customer Service and Support (CSS) will lead, direct and manage the day to day operations of the Call Center. Job responsibilities include coaching, mentoring and assessing the CSS team to maximize performance. Drive customer satisfaction by aligning the customer experience with Life Fitness business goals. Monitor customer contacts and reinforce company?s expectations to provide effective and efficient customer service. Analyze data to develop performance improvement plans and drive key performance metrics. This position plays an important role in the execution of customer satisfaction and revenue generations through parts sales within Life Fitness.Job Function• Establish and communicate goals and objectives that contribute to increased customer satisfaction and profitable growth of the department.• Provide strong leadership guidance and direction to the CSS supervisors to ensure the goals of the departments are met.• Coordinate training for Customer Service employees. Training includes new hire, skill development, technical training and systems process training.• Manage and control departmental expenses. Meet or exceed departmental revenue goals.• Review and analyze departmental operations and performances. Institute necessary changes to ensure productivity, customer satisfaction, and revenue.• Collaborate with Human Resources to recruit and hire new CSS employees. Ensure necessary training is provided.• Ensure technical advice given for the equipment repairs and/or installations are accurate and meet the overall service and satisfaction levels expected by our customers and/or sales staff.• Provide timely and accurate feedback regarding performance and operation. Evaluate and measure team?s performance and processes. Make recommendations for areas needing improvement.• Develop and maintain and environment that fosters a high performance culture and a learning organization.• Point of contact for escalated complaints. Provide solutions to resolve issue and restore the customer?s faith in Life Fitness.• Reward and recognize employees for outstanding performance each quarter• Conduct Monthly Departmental Employee Town Hall updates.• Assist in training for all employees including refresher activities and forums for continual learning.• Communicate industry knowledge and share in the use of best practices and external benchmarks.• Any additional duties as assigned.
Store Manager
Details: For 35 years, mid-sized and large firms have trusted MarketSource’s sales and marketing outsourced services to accelerate their revenue growth and control costs. MarketSource designs and deploys field sales and marketing teams in just weeks while simultaneously generating sales.Store Manager MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth. MarketSource is currently searching for a Store Manager to work within our partner a National Retailer. This is a full-time position designed to increase sales and revenue of wireless products and services through direct selling within our partners National Retail locations. The Sales Manager will directly manage 1-4 sales reps. This could include both full and part time associates. Responsibilities:Sales: Driving sales productivity and customer satisfaction within Client’s retail locations on various Wireless products, accessories and services to customers Engaging in side-by-side selling with retail associates Growing the retailer’s wireless division sales performance and other key metrics through sales, training and marketing promotions Developing and managing in-store promotions, and coordinating with appropriate personnel Implementing and managing wireless sales events in retail locations Positioning Client’s value, including but not limited to: Creating product and brand awareness for various wireless products Communicating competitive knowledge and advantages of various wireless carriers products and services Communicating Retailers benefits compared to competition Effectively communicating various wireless carriers plans, features, products and services to customers Creating first-rate customer experiences Supporting select retail outlets in assigned geographical territory Training and Coaching: Providing Client product and service, including but not limited to Providing customer service consultation within retail locations Ensuring that retailers associates are trusted wireless experts of all wireless carriers products and services Coaching for content and skill improvement to the retail store management and sales associates Providing positive reinforcement and adult learning techniques to promote learning and skill improvement Providing general coaching to sales associates to sell/demonstrate wireless products and services to potential customers Maintaining sound knowledge of multiple carriers wireless products and services Attending requested training sessions and conference calls Reviewing new product and service offerings from Client Relationship Development: Establishing and managing critical relationships within retail stores Developing and managing positive business relationships with retail store management and employees Consulting with store managers in their development of detailed monthly business plans for each assigned location, seeking consensus on monthly Client goals, including but not limited to: Managing and tracking progress against plan Communicating progress and opportunities with store managers and Client leadership Meeting regularly with store management including site visits Serving as a point-of-contact for business consultation Serving as a point of escalation for questions or issues including individual customer issues Merchandising: Partnering with store managers, ensuring correct product mix and quantities, including but not limited to: Ensuring proper merchandising at locations, including product placement, maintenance, and brand compliance Increasing visibility of wireless carriers products and services Restocking merchandise as needed and allowed Working with in-store personnel. Management: Participating in retail partner’s weekly sales meeting, including but not limited to: Providing regular reports to sales leadership Participating in and completing required sales training Directly manage 1-4 retail sales reps General: Representing Client and MarketSource in a professional manner at all times
Shipping Clerk- Nights
Details: Brunswick is the market leader in the marine, fitness, bowling and billiards industries; and our participation in these industries is deliberate. No company has Brunswick?s breadth and scope in the marine industry. No company equals Brunswick?s quality and innovation in fitness equipment. And no company possesses Brunswick?s knowledge and heritage in bowling and billiards.To be considered for hourly positions, you MUST complete a two-step process:1) Submit Profile2) Complete ALL sections of the application.Kellogg Marine, a division of Brunswick Corporation, is a full-service, wholesale only distributor, serving the Marine industry for over 70 years. As part of Land N Sea Distributing, Inc, and with over 60,000 different parts and accessories available from over a dozen warehouses, Kellogg Marine prides itself on fast, efficient delivery throughout the US and Canada.We are seeking full-time seasonal Warehouse Shipping Clerks to join our Old Lyme, CT team.Our shipping team works a 4-day week, Monday through Thursday, beginning at 4:30pm, with overtime frequently available and some Fridays required.Position requirements include:Accurate picking, packing and shipment of various sized parts to support quick turnaround of parts ordered.Fill orders by removing the correct parts from the shelf, identifying part numbers and proper quantity.Determine method of shipment and packs accordingly.Count, weigh, measure or examine packaging and contents of items for conformance to company specifications.Stock shelves by placing material in appropriate locations.Operate forklift or uses hand truck to move, convey or hoist equipment and parts throughout the warehouse and work areas.Comply with all quality standards and policies.Maintain a clean and safe work area - this includes cleaning / maintaining equipment and work areas, and performing safety inspections of areas.To apply for this position, please visit Brunswick?s website at www.brunswick.com, click on the Careers link and search by requisition number 9362.An Equal Opportunity Employer
Patient Service Representative/MA
Details: Department: SMG Drs Guma and SharmaSchedule: Full timeShift: DaysHours: 80 Hours bi-weeklyJob Description: High School Diploma/GED Minimum of 2 years of experience **This position will be required to travel between 2 physician offices located at Pine Heights (near the hospital) and Elkridge physician office** SUMMARY: The Patient Services Representative / Medical Assistant (PSR/MA) is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Assists physicians and nurses with patient care, performing appropriate procedures, completion of lab slips, preparing rooms and equipment, preparing and maintaining patient charts and chaperoning physical examinations. The PSR/MA works collaboratively with the clinical team and administrative team to ensure high levels of patient satisfaction thorough efficient and thorough patient care. Essential functions: Greets patients immediately upon arrival in a professional, friendly manner. Communicates effectively with patients. Provides exemplary customer service. Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and staff in a courteous and helpful manner. Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. Records and distributes messages in a complete and timely manner. Messages must include patient name & DOB. Using an electronic scheduling system, schedules patients for office appointments based on physician and patient needs. Appointments must be made in accordance with individual physician preferences regarding length of appointment and time of day. Places appointment reminder calls. Reschedules appointments as necessary. Prepares all appropriate forms for visits in advance including patient consents, history forms and fee tickets. Registers and attends all patients by capturing and entering high-quality patient demographic and financial information via telephone interviews, hard copy documentation, and direct patient contact. Adapts interview process to the age of the patient or family member. Enters all information gathered into the practice management system and documents cancelled and no show appointments. Communicates the financial liability to the patient and collects and issues receipts for co-pays at the time of service. This can include co-pays and balances due from prior services, as well as payment for services rendered at that time. Prepares, files, and retrieves medical records. Ensures all appropriate paperwork is complete and included on the patient chart and ensures that all physician specific patient forms are updated each visit. This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information. Reviews all fee tickets for completeness. Reconciles charge tickets with the patient sign-in log to ensure that all are collected, balances cash log with money collected and submits them to Physicians Billing Service. Ensures that referrals are obtained for those insurance carriers requiring one and keeps track of the number of authorized visits and expiration dates. Registers patients, schedules appointments, takes complete accurate telephone messages. To provide for the well-being of our patients, visitors, and staff, St. Agnes HealthCare requires that all prospective employees pass a criminal background check and drug/alcohol screening.
Collector (838-243)
Details: Our client is a Fortune 1000 publicly owned corporation with operations worldwide. They are a leading, energy efficient manufacturer of electrical and mechanical motion control and power generation products serving markets throughout the world. Annual sales exceed $3B. Our client, with over 25,000 employees worldwide is headquartered in Beloit, Wisconsin, and has technology, manufacturing, sales, and service facilities throughout the United States, Canada, Mexico, Europe, China, India, Thailand and Australia.Our client has been listed as one of "America's Best-Managed Companies" on Forbes magazine's 400 Best Big Companies list (January 2007), and as one of "America's Fastest Growing Companies" in Fortune magazine (September 2007).We convert power into motion to help the world run more efficiently. We are currently seeking a Collector in our Wausau, WI facility.Responsibilities: Commercial Accounts Receivable collections in a fast paced, goal oriented collections department Contact customers to arrange payment for receivables and collectible claims Evaluate customer accounts with supervisor to determine best course of action to be taken Accountable for maximizing collections and reducing delinquency for assigned account portfolio Maintain excellent notes and records of collection efforts Advise internal and external customers of necessary actions for debt repayment Follow credit and collection policies and procedures Perform various administrative functions as assigned within the department
Hyperion Data Relationship Manager
Details: I. General Information Job Title: Oracle Hyperion Data Relationship Manager Department Name: Hyperion Practice Group Locations: Northeast, Southeast, Midwest, TOLA (Texas, Oklahoma, Louisiana, Alabama) II. Company Overview: COOL TECHNOLOGY. GREAT CLIENTS. CHALLENGING WORK. ENDLESS OPPORTUNITY. Every day, Rolta's professionals work with many of the world's biggest, best and most innovative organizations. Rolta combines our proprietary solutions with best-in-breed commercial software from the world's leading companies to help our clients identify and capitalize on business and technology opportunities. We work in thriving industries such as Financial Services, Manufacturing, Retail, Healthcare, and Oil & Gas and Utilities. CFOs count on us for visibility and compliance, and CIOs entrust us with their livelihood. Our solutions help to keep critical operations working reliably, safely and profitably. We are an Oracle Platinum Partner solely focused on the Oracle ecosystem, organized in 3 practice pillars: Oracle Applications, Business Intelligence & Enterprise Performance Management, and Infrastructure Services. Rolta offers a professional and congenial work environment, comprehensive benefits and competitive compensation, including a premier utilization bonus package. III. Essential Duties and Responsibilities We are seeking to hire an experienced Oracle Hyperion Data Relationship Manager (DRM) Consultant to join our world-class Hyperion team. Those who have demonstrated success designing and implementing solutions using Hyperion DRM will find an opportunity to lead, architect, and grow within this dynamic practice. Not just a sole contributor, this role requires the ability to: Work collaboratively in a joint client and Rolta project team to implement leading hierarcy management and MDM solutions utilizing Oracle's Data Relationship Management (DRM) technology. Lead the requirements definition phases of implementation projects and document the same including the functional and technology related aspects of the requirements. Leads the project team in designing solutions, and is ultimately responsible for the solution design, to satisfy the functional and technology related requirements utilizing best practices. Leads the project team through the development of the solution according to the system design. Is able to develop the technology components of the proposed solutions utilizing the DRM technology. Leads the project team through the testing, training and deployment aspects of the implementation. Works with the client and the Rolta Project Manager to execute all aspects of the project methodology. Define the overall master data management process for the financial process. Demonstrate strong proficiency in all aspects of a DRM application solution design, development and deployment. Mentor junior team members in a client environment. IV. Position Requirements A. Skills and abilities (required for the job) The successful candidate will have: Significant proven oral and written communication skills. Ability to work closely with Finance and Accounting departments of Rolta customers. Must be able to communicate with the Finance and Accounting business customers and understand their business requirements and processes. Able to formulate new ideas and design and develop those ideas as solutions to the Finance and Accounting user's issues. Significant expertise in all technology aspects of Hyperion DRM using versions 11.1.2. Successful completion of at least three DRM implementations with at least one using 11.1.2. Significant experience with data governance/workflow and DRM API development and deployment. Significant experience leading DRM projects that integrated with financial planning and reporting implementations in all phases of the project lifecycle- requirements gathering, solution design/configuration, implementation, testing and change management. Strong analytical, problem solving and client facing skills. Demonstrated ability to work with clients and to provide client mentoring. Travel up to 80% is expected and required.Specific job title/level will be dependent on candidate's experience. B. Education, experience and training (required for the job) Bachelor's Degree, MBA preferred
