Master Automotive Technician
Details: For 75 years, NAPA AutoCare has been the recognized quality leader in the auto parts and repair business.
That's important, because when it comes to maintaining your car, you need quality parts and service you can count on.
As Lead Technician, you will diagnose and repair automotive systems.
Major activities include:
That's important, because when it comes to maintaining your car, you need quality parts and service you can count on.
As Lead Technician, you will diagnose and repair automotive systems.
Major activities include:
- Assisting (not training) technician mechanics in performing technical activities.
- Diagnoses and repairs to specifications – brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.
- Adequately explains technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.
- Continuously learns new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.
- Keeps management aware of mechanical repair problems as they occur.
- Maintains an organized and neat work area.
STORE MANAGER-111 COMMERCIAL ST., Cemterton, AR
Details: Are you a take-charge retail manager with a gift for motivating people? If you love merchandising, sales and the excitement of hands on retail position, check into becoming a Dollar General Store Manager. We're one of the fastest growing discount retail companies in America with more than 10,000 neighborhood stores in 40 states. We offer tremendous career growth opportunities for our employees that get results. Begin a career with a company that is growing by hundreds of stores a year. Our Store Managers participate in a 2-week training program that may require out of town travel.- Recruit, interview, hire, train and coach their store team.- Control expenses, shrinkage and inventory levels in the store- Provide a clean, fun and safe environment for their employees and customers.- Order product, stock shelves, set plan-o-grams and create promotional displays.- Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.- Knowledge of cash handling procedures including cashier accountability and deposit control.- Ability to perform IBM cash register functions to generate reports.- Knowledge of inventory management and merchandising practices.- Effective oral and written communication skills.- Effective interpersonal skills.- Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.- Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)- Good organization skills with attention to detail.- Ability to solve problems and deal with a variety of situations where limited standardization exists.- Minimum 1 year experience managing a similar small box retail, grocery or convenience store environment or department manager experience in a big box environment.Benefits:- Competitive Salary• Annual bonus potential• Medical, dental, and vision insurance- 401 K- And More!Relocation assistance is not available for this position.Dollar General Corporation is an equal opportunity employer.
STORE MANAGER-548 E HENRI DE TONTI BLVD., Tontitown, AR
Details: Are you a take-charge retail manager with a gift for motivating people? If you love merchandising, sales and the excitement of hands on retail position, check into becoming a Dollar General Store Manager. We're one of the fastest growing discount retail companies in America with more than 10,000 neighborhood stores in 40 states. We offer tremendous career growth opportunities for our employees that get results. Begin a career with a company that is growing by hundreds of stores a year. Our Store Managers participate in a 2-week training program that may require out of town travel.- Recruit, interview, hire, train and coach their store team.- Control expenses, shrinkage and inventory levels in the store- Provide a clean, fun and safe environment for their employees and customers.- Order product, stock shelves, set plan-o-grams and create promotional displays.- Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.- Knowledge of cash handling procedures including cashier accountability and deposit control.- Ability to perform IBM cash register functions to generate reports.- Knowledge of inventory management and merchandising practices.- Effective oral and written communication skills.- Effective interpersonal skills.- Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.- Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)- Good organization skills with attention to detail.- Ability to solve problems and deal with a variety of situations where limited standardization exists.- Minimum 1 year experience managing a similar small box retail, grocery or convenience store environment or department manager experience in a big box environment.Benefits:- Competitive Salary• Annual bonus potential• Medical, dental, and vision insurance- 401 K- And More!Relocation assistance is not available for this position.Dollar General Corporation is an equal opportunity employer.
Hospitality & Restaurant Experience Wanted
Details: We are looking for individuals with hospitality and restaurant experience to work in our Marketing and Sales Co. For immediate consideration for this position please contact Julienn at 904.683.4427AMS Marketing, Inc is currently hiring entry level individuals with a restaurant, retail or hospitality background for the Account Manager position. We have found that candidates working in the retail, restaurant, hospitality and any type of customer service position are very easy to train into our account manager position. We specialize in areas of customer renewal, customer retention and customer acquisition and this all requires being great at working with people. On the Job training specialize in customer renewal, customer retention, and customer acquisition Face to Face customer service Excellent customer satisfaction Entry LevelFor more information about us, our website is www.marketing-ams.com
CUSTOMER SERVICE/IMMEDIATE HIRE WITH PAID TRAINING/ENTRY LEVEL
Details: ENTRY LEVEL CUSTOMER SERVICE / ENTRY LEVEL RETAIL-MANAGEMENT POSITIONS ROYAL SOLUTIONS,INC. HAS OPENED NEW OFFICES AND WE LOOKING FOR REPS THAT ARE READY TO START ASAP! Our firm is expanding rapidly and we just opened a new office in the DUBUQUE Area! We consistently set the pace in exceptional customer service and are ready to bring on entry level and experienced representatives to add to our company's growth during this unprecedented time of expansion. NO EXPERIENCE? NO PROBLEM! Our firm guarantees FULL PAID TRAINING and continues to hire and train candidates that are looking for a career with a company that will continue to grow as well as always ensure our clients with top notch customer service.
Food Service Team Member - Breakfast
Details: The Breakfast Host is responsible for the planning, safe preparation and service of hot and cold foods to hotel guests during early to late morning hours.Duties include:• Welcomes guests and monitors the dining area during meal time to ensure adequate supplies, that guest needs are met, and that the breakfast area supports the hotel's overall hospitality image and objectives• Plans breakfast menus according to brand recommendations and facility needs• Prepares room set up and ensures cleanliness and working condition of equipment in the area• Manages inventory of food and utensils• Prepares daily breakfast menu of hot and cold breakfast foods• Follows required sanitation procedures for food handling safety. Obtains and maintains any food handling certificates that may apply• Responds promptly and appropriately to any guest questions or concerns• Breaks down breakfast area at end of meal period, ensuring clean facility ready for next meal• Maintains a professional and hospitable presence and appearance at all times
Entry Level Sales, Marketing, Promotions- Immediate Hire
Details: Entry Level Sales, Marketing, Promotions- Immediate HireFamily Energy, a top sales, marketing and customer service firm, is looking to hire Entry Level Account Executives for one of our largest Fortune 500 clients. We have just opened our New York branch, and we are looking to fill 10 Entry Level positions. We will train for these positions, so no experience is necessary.Currently we are working in the energy industry, one of the largest industries in the world. Our client, one of the top retailers in the market relies on us to grow their consumer base and is looking to expand throughout the US with the help of Family Energy.Consumers in New York City have the ability to choose the company that produces their energy, as per the Deregulation Act of 2005. These supply companies have found the most effective way of marketing their product is through direct consumer contact. Family Energy is one of the leading companies in direct face to face marketing, customer service and sales and our clients are looking for continued expansion and success.The person we're looking to hire will have outstanding work ethic, people skills and integrity. We will provide training for success in the entry level customer service and sales, and the right candidate will continue on into a Leadership position and eventually into a Management role. Our atmosphere is fast paced and exciting and the desired candidate will thrive in this environment. We have currently just opened this position, but we are looking to hire as soon as possible, because we are expanding to several branches in the next year.Submit your resume at
Citi at Work Sr. Relationship Manager Northern California
Details: Citi at Work is a sales channel for the retail bank which focuses on acquiring and managing companies in targeted industries and enrolling their employees in the Citi at Work program. The Citi at Work program provides these employees with the opportunity to enjoy a full suite of banking privileges, the convenience of easy access to world-class financial products and services, and the means to improve their financial knowledge at their workplace.Description:Achieve monthly and annual Citi at Work production goalsManage portfolio of small Commercial clients and branch opportunitiesCoordinate and participate in branch on-sitesDimension opportunity and develop business plan to sell new companies, deepen existing program participation and increase revenue growth, within each Branch Provide effective Customer Relationship Management for existing client companies by conducting business reviews, introducing new products, leveraging product promotions, providing newFinancial Education Seminars, and selling additional program featuresEffectively implement and manage a client relationship process that delivers quality and results in satisfactionIdentify qualified resources, by branch, to represent Citibank at corporate customer's worksite Serve as a champion of established sales processes and assist PBs in proven sales techniquesEnsure that effective and purposeful Financial Education Seminars are conducted at the worksite Interface with Commercial Markets Relationship Managers to ensure ongoing and appropriate communication to support overall business objectives
CitiFinancial (CFS) Collections Services Representative — Charleston WV
Details: CFS Loss Mitigation Specialist 1 The CFS Loss Mitigation Specialist 1 has initial and frequent contact with customers. This position will identify and address early and late stage collections requirements, needs/issue, volumes, and timelines for a portfolio or group of portfolios. This position will also recommend solutions for difficult delinquent accounts, provide excellent customer service to the portfolio of customers, perform administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and service accounts. The position requires direct supervision from the Center Manager and hands-on coaching from the Assistant Center Manager. CFS Loss Mitigation Specialist 2 The CFS Loss Mitigation Specialist 2 often has initial and frequent contact with customers. This position will identify and address early and late stage collections requirements, needs/issue, volumes, and timelines for a portfolio or group of portfolios. This position will also recommend solutions for difficult delinquent accounts, provide excellent customer service to the portfolio of customers, perform limited administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and service accounts. The position requires general supervision from the Center Manager and some coaching from the Assistant Center Manager. CFS Loss Mitigation Specialist 3 (Assistant Center Manager) The Loss Mitigation Specialist 3 helps the Center Manager produce consistent polices, practices, procedures and results in a goal oriented centralized environment. This position will identify and address early and late stage collections requirements, needs/issue, volumes, and timelines for a portfolio or group of portfolios. This position will also recommend solutions for difficult delinquent accounts, provide excellent customer service to the portfolio of customers, perform limited administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and service accounts. This position should assist in planning strategies to provide knowledge and expertise to employees regarding loan and insurance products, credit and delinquency decisions, difficult account solutions, and servicing accounts. This position will be required to work with limited and general supervision from the Center Manager, while providing coaching and hands-on training to other employees in the branch regarding loan and insurance products, credit and delinquency decisions, difficult account solutions, and servicing accounts.**NOTE** The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
CitiFinancial (CFS) Collections Services Representative — Greenville SC
Details: CFS Loss Mitigation Specialist 1 The CFS Loss Mitigation Specialist 1 has initial and frequent contact with customers. This position will identify and address early and late stage collections requirements, needs/issue, volumes, and timelines for a portfolio or group of portfolios. This position will also recommend solutions for difficult delinquent accounts, provide excellent customer service to the portfolio of customers, perform administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and service accounts. The position requires direct supervision from the Center Manager and hands-on coaching from the Assistant Center Manager. CFS Loss Mitigation Specialist 2 The CFS Loss Mitigation Specialist 2 often has initial and frequent contact with customers. This position will identify and address early and late stage collections requirements, needs/issue, volumes, and timelines for a portfolio or group of portfolios. This position will also recommend solutions for difficult delinquent accounts, provide excellent customer service to the portfolio of customers, perform limited administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and service accounts. The position requires general supervision from the Center Manager and some coaching from the Assistant Center Manager. CFS Loss Mitigation Specialist 3 (Assistant Center Manager) The Loss Mitigation Specialist 3 helps the Center Manager produce consistent polices, practices, procedures and results in a goal oriented centralized environment. This position will identify and address early and late stage collections requirements, needs/issue, volumes, and timelines for a portfolio or group of portfolios. This position will also recommend solutions for difficult delinquent accounts, provide excellent customer service to the portfolio of customers, perform limited administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and service accounts. This position should assist in planning strategies to provide knowledge and expertise to employees regarding loan and insurance products, credit and delinquency decisions, difficult account solutions, and servicing accounts. This position will be required to work with limited and general supervision from the Center Manager, while providing coaching and hands-on training to other employees in the branch regarding loan and insurance products, credit and delinquency decisions, difficult account solutions, and servicing accounts.**NOTE** The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
Citigold Relationship Manager Greenburgh Branch
Details: Citibank delivers a wide array of banking, lending and investment services to individual consumers, as well as to small businesses. Our U.S. Branch Network is comprised of over 1000 financial centers across 13 states complemented by 24-7 access to customer service through a network of fee-free ATMs, CitiPhone Banking®, Citibank Online and Citi Mobile. Citibank's products and services cover a wide range of customer banking needs including basic banking (checking and savings accounts, investment products), mortgages, small business, commercial banking, investment advisory services, and financial needs and analysis tools to enable Citibank to bring tailored solutions to every customer.Position Summary:The Citigold Relationship Banker will attract, deepen and manage financial relationships with affluent clients. With access to sophisticated products and tools, s/he will utilize a team-based approach to provide holistic solutions to complex financial needs. The Citigold Relationship Banker will provide a differentiated customer experience that supports our Citigold value proposition.Position Responsibilities:• Identify, build and deepen relationships to gain incremental wallet share of the affluent segment through a superior customer experience.• Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools.• With the support of product specialists, intuitively recognize and understand a client's banking, credit and investment needs and goals in order to provide holistic financial solutions.• Provide regular value-added engagement with clients- High touch, face-to-face meetings at client's preferred location, consistent communication, access to seminars, etc.• Master referral opportunities to grow portfolio. Proactively source, acquire and expand high value customer relationship by maximizing sale and service opportunities.• Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and CPWM advisor, Small Business Partners, Commercial Banking Relationship Manager, etc)• Partner with all roles on branch team to ensure all clients have a positive in-branch experience**NOTE** The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
Citigold Relationship Manager Rego Park
Details: Citibank delivers a wide array of banking, lending and investment services to individual consumers, as well as to small businesses. Our U.S. Branch Network is comprised of over 1000 financial centers across 13 states complemented by 24-7 access to customer service through a network of fee-free ATMs, CitiPhone Banking®, Citibank Online and Citi Mobile. Citibank's products and services cover a wide range of customer banking needs including basic banking (checking and savings accounts, investment products), mortgages, small business, commercial banking, investment advisory services, and financial needs and analysis tools to enable Citibank to bring tailored solutions to every customer. Position Summary: The Citigold Relationship Banker will attract, deepen and manage financial relationships with affluent clients. With access to sophisticated products and tools, s/he will utilize a team-based approach to provide holistic solutions to complex financial needs. The Citigold Relationship Banker will provide a differentiated customer experience that supports our Citigold value proposition. Position Responsibilities:• Identify, build and deepen relationships to gain incremental wallet share of the affluent segment through a superior customer experience.• Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools.• With the support of product specialists, intuitively recognize and understand a client's banking, credit and investment needs and goals in order to provide holistic financial solutions.• Provide regular value-added engagement with clients- High touch, face-to-face meetings at client's preferred location, consistent communication, access to seminars, etc.• Master referral opportunities to grow portfolio. Proactively source, acquire and expand high value customer relationship by maximizing sale and service opportunities.• Refer opportunities to segment partners where appropriate (including, but not limited to Lending Consultants and CPWM advisor, Small Business Partners, Commercial Banking Relationship Manager, etc)• Partner with all roles on branch team to ensure all clients have a positive in-branch experience**NOTE** The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
Ops Support Representative 1 Columbus OH Tues Sat 12p 8 30p
Details: Responsible for transferring mail from the machine to mail trays in order to prepare for shipment. Preparation includes:• Batching mail by zip code.• Ensuring trays are properly tagged.• Keeping pace of the machine to avoid purge mail.• Reviewing rejected mail pieces.• Moving full trays weighing 50-60 pounds to conveyor with correct identification.• Cleaning and sweeping work areas.• Troubleshooting and reporting damages on the machines.• Must be able to stand for entire shift.No Relocation Available.**NOTE** The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
Business Development Consultant
Details: Job Responsibilities:• Support Sales Vice Presidents in facilitating internal sales process from proposal prep through implementation of sold business to minimize administrative work of producers who will be focused on building relationships with prospects and consultants • In partnership with Sales Vice President, drive strategy development on all assigned deals • Partner with Care and Behavioral business units to coordinate and at times facilitate solution design meetings (for complex deals) and strategy meetings (for all other deals) • Primary conduit between Sales Vice President and internal organization (proposal, pricing, market manager, product, ops teams) keeping all necessary parties in sync on solution, strategy and pricing • Work with internal organization to optimize and improve outputs for sale and remove barriers (e.g., pricing, proposal, customer analytics) • Provides review and edits on requests for proposals • Coordinate and at times facilitate Executive Reviews and other approvals as necessary • Support Sales Vice President in the development of Cover Letter and/or Executive Summary for the RFP response • Prepare SVP and internal partners for finalist meetings including researching and cascading information on the client, getting presentation materials together, identifying subject matter expert participants, and confirmation of scheduling. • Gather data on follow up questions and provide information to consultants and clients following proposal and finalist presentations • Ensure CRM system (Salesforce) is appropriately updated throughout sales process to reflect most current information on opportunities in the pipeline • Manage operational logistics of sales meetings, activities and tracking • Act as backup for Sales VPs when not available to answer questions from clients, prospects, and consultants. Be knowledgeable about the status of issues related to potential customers. Seek quick resolution and answers • Collaborate with internal business partners to improve operational efficiency and ensure best practices • Assist Sales Vice President with growth plans/strategies and support implementation of territory plans
Sales Operations Representative - Centennial, CO
Details: Position Description: Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work. Customer Service skills but verbal and written preferred.Responsible for the daily support of the sales function to minimize the administrative work of producers. Responsibilities include analyzing and reporting sales data, communicating changes to sales plans, providing knowledge about customers and competitors, communicating pricing data, and managing the operational logistics of sales meetings and activities. Works closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, goal setting, training and onboarding, troubleshooting order processing issues and producer requests, and sales-related information systems and procedures.Primary Responsibilities:Moderate work experience within own function.Some work is completed without established procedures.Basic tasks are completed without review by others.Supervision/guidance is required for higher level tasks.
Associate Enrollment/Eligibility Representative - Wausau, WI
Details: Position Description: The Associate Enrollment/Eligibility Representative's primary responsible is to reconcile eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes. This position is responsible for providing expertise and customer service support to both internal and external customers. It may be necessary to assist the Enrollment Team during higher call volume times communicating via phone-based service interaction answering and resolving a variety of inquiries for internal and external customers. The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Addendums may be added to state duties, responsibilities and/or requirements unique or specific to assigned area. Primary Responsibilities: Analyze reports to determine eligibility discrepancies.Maintain accurate and timely backlog reporting.Update enrollment based on customer request via e-mail or phone.Ability to proactively determine eligibility files issues and make necessary updates within the claim processing system.Recognize when to seek help for difficult situations from supervisor or senior enrollment representative.Ability to work in a team environment in multiple locations.Required to meet all enrollment standards; attendance, quality, production, turnaround, etc.
Customer Service Representative - Baltimore, MD
Details: Position Description:When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.Primary Responsibilities: Provide excellent customer service Constantly meet established productivity, schedule adherence, and quality standards Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments Authorization for treatment Explanation of Benefits (EOB) Moderate work experience within own function. Some work is completed without established procedures. Basic tasks are completed without review by others. Supervision/guidance is required for higher level tasks.
Client Service Specialist - Omaha, NE
Details: Position Description: Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. This function includes employees who are in dedicated on-site service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band.Primary Responsibilities:Calls returned within 4 hours to one business day E-mails acknowledged within 4 hours to one business dayProvide back-up support to SAEs as neededSupport client enrollment meetings and/or health fairs with onsite participation as needed, support SAE with meeting material preparationProduce reports as requested by clients, brokers and SAE within standard report delivery timeframeProvide training for Truven Health Advantage Suite and on-line reporting tools to your clientsUMR web demosDeliver professional and business appropriate written and/or verbal communications in response to client needsAssist in timely updates of internal databases: CRIP, AM and Customer SharePoint sites, Atlas; and other databases as instructedCode renewals in ASO and AtlasSupport ad hoc report requests through the reporting team and schedule Stewardship reports for clients. Prepare work orders for any plan changes, changes in HR contacts at the group, broker changes and SAE changes. Track plan docs and amendments distributed to the client or broker and follow-up internally and externally as needed Complete Cancellation form and distribute when a group terminates any/all servicesExtensive work experience within own function.Work is frequently completed without established procedures.Works independently.May act as a resource for others. May coordinate other's activities.
Small Business Sales Operations Specialist - Norcross, GA
Details: Position Description: Primary responsibility is for functions related to new business/pre-sales activity. Also responsible for Customer Service phone work, underwriting and installation preparation, and administrative support. Employee will be auditing potential groups for UHC coverage. Primary Responsibilities:Scrubbing all new business submissions, Communicate missing information to agent/broker via email or phone, Prepare and Submit groups to Underwriting and Case Installation, Answer questions from agents or groups, run rates, keep tracking database updated, etc. Must be able to multi-task efficiently and resolve routine problems on their own. Prioritize and organize own work to meet agreed upon deadlines Works well in a team environment.
Product Support Representative - Eden Prairie, MN
Details: Position Description: When you are in the business of health care, you're in the business of people. At UnitedHealth Group, hi HealthInnovations we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their hearing loss challenges and their options in purchasing hearing devices that meet their unique needs. This part of their lives matters a lot to them and it matters just as much to us. Our product support teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. Primary Responsibilities:Provide excellent customer service and product support in assisting with the process and selection of high quality premium hearing devices. Constantly meet established productivity, schedule adherence, and quality standards Respond to complex customer calls regarding the use, maintenance and repair of hearing devices Effectively listen and respond to customer questions and challenges in order to provide the best possible product choices and order placement channels. Use strong consultative skills to promote features and benefits of the different hearing devices available. Provide order entry, payment collection and communication of FDA requirements Provide outbound calls to provide product recommendations and complete the order. Provide education to first time users on wearing and maintaining the hearing devices. Assist with technical difficulties with the website. Ideal candidates should have excellent communication skills, problem solving skills, and a passion for assisting customers with their healthcare needs.
