Housekeeping Guestroom Attendant II - Evenings
Details: Position Description:Searching for a personable, engaging person who enjoys making a positive impact on other’s lives. Must be a team player and embrace the following values: Integrity, Compassion, Accountability, Respect, and Excellence. Responsible for floor care duties that include: stripping and finishing floors, burnishing, carpet care, scrubbing and re-finishing. The ideal candidate should know all aspects of floor care maintenance and sustainment. Should be capable of flourishing in a fast-paced, challenging environment while maintaining optimal care for the patients and their needs.
Facilities Associate
Details: Provide hands on work in office maintenance and coordinate repairs with various vendors to provide a productive office environment for our business partners. Responsibilities: • Arrange for facility repairs and follow up.• Proactive Office Maintenance, coordinate of repairs, and monitor cleaning• Supervise building maintenance for office repairs and coordinate requests for office keys• Participate in all aspects of office furniture including repairs, purchase, moves, and installations and maintained of inventory.• Manage work requests, complete any minor repairs, and work with mailroom on big jobs.• Organize and maintain a storage area• Maintain Corporate Vehicles as a backup to Facilities Coordinator to include vehicle maintenance, inspections and repairs.• Ensure compliance with maintenance contracts for copiers, mailroom equipment, fax machines, fire extinguishers, and kitchen and security equipment.• Provide/terminate employee security codes and monitor weekend office access.• All other duties as assigned.
Customer Service Rep - Worcester (Joyce)
Details: We are currently seeking a Customer Service Representative for our Worcester, MA location! Job Responsibilities:Successful Applicants:1. Must respond quickly and professionally to customer telephone questions and concerns while maintaining the required performance standards. 2. Process customer orders for delivery. Orders should be entered live into the company system.3. Obtaining complete and accurate patient demographics and billing information including patient insurance and medical information for third-party carriers.4. Position requires the ability to successfully offer promotional products to customers. 5. Must provide timely and accurate follow-up to telephone inquiries.6. Provide feedback to supervisor regarding trends. 7. Must be able to work in a fast paced environment handling multiple demands. 8. Must be able to work prolonged periods of sitting and use of headset, keyboard and terminal. 9. Perform special projects on an as needed basis for management.
Technical Account Manager
Details: Brunswick is the market leader in the marine, fitness, bowling and billiards industries; and our participation in these industries is deliberate. No company has Brunswick?s breadth and scope in the marine industry. No company equals Brunswick?s quality and innovation in fitness equipment. And no company possesses Brunswick?s knowledge and heritage in bowling and billiards.About Us:Work for the undisputed leader in the Marine Industry! Mercury Marine, a Division of Brunswick, based in Wisconsin offers a unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational industry. Mercury?s work environment is fast-paced, competitive and high-energy.Summary of Position:To provide all dealer and retail customers with technical/service support, assistance in the areas of service, service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury products.The ideal candidate will live in new YorkPrimary Duties and Responsibilities:Provide service management counseling, onsite training in service management and technical areas. Investigate, diagnose and resolve service related product malfunctions and issues.Complete on-going evaluations of all dealers and to assist them with a business plan to upgrade their service of Mercury products and providing ultimate customer satisfaction in a profitable manner.Territory account management responsibilities for:Prospecting and dealer selection for best serviceDealer non-renewals / terminations interacting with sales, credit departments.Dealer service development and training.Assist OEM Boat-builder service as requiredOrganize Dealer visits to provide improved dealer support.Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, including onsite inspections, depositions, and to participate as a witness.Face to face interaction with consumers to resolve their product questions and issues.Participate and assist Marketing department with local, regional, national boat shows, tournaments, and special events, as required.
Clerk, Pallet Return
Details: **This position is 2nd or 3rd shift**Position Overview:The Pallet Returns Clerk PA is responsible for, but not limited to, unloading trailer of product. The position also includes the sorting, breakdown, verification of quantities, re-palletizing of the unloaded product, running product to specified areas, and any other assigned general work in a safe manner and in accordance with instructions. Perform Yard Jockey moves as required.
Financial Aid Officer
Details: Job Summary Develop, negotiate and finalize student financial plans consistent with financial planning policies and procedures and with Federal/State regulations for awarding aid. Work closely with new, continuing and re-entry students and their families to ensure the plan and re-plan continue to best meet the families' needs. Counsel students on all acceptances and other matters related directly to the student financial plan. Incumbent must assure that the EDMC philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position. Key Job Elements Work cohesively with ADA's or Admissions Coordinators in order to facilitate outstanding service to prospective students and their parents. Maintain 100% Planning Load. Create Plans and explain the Plan and the student's/parent's rights and responsibilities for each aid source. Negotiate Payment Plans. Able to develop Student Financial Plans in concert with Institute procedures and knowledge of Federal regulations. Assist students/parents with the completion of the FAFSA. Enter the FAFSA electronically and review the resulting ISIR. Assign the appropriate budget to a student and package the student (award their aid) as well as ensure that aid is paid to students' accounts in a timely manner. Responsible for complete and accurate files and paperwork, certify loan applications, and complete Basic Verification/QA and C Code Requirements. Demonstrate proficiency in timely collections: For summer term 80% aid paid consistently by end of 5th week of term and 90% by end of 8th week of term. For all other terms: 90% aid paid consistently by end of 5th week of term and 98% by end of 8th week of term. Maintain consistently clean files shown through Training Assessments for Compliance with Federal/State regulations, school policies and procedures. -Less than a 10% comment rate per term and less than a 5% potential liability rate for the year. Complete the appropriate training modules within 30 days of the new or revised module becoming available. Other duties as assigned Reports To: Director, Student Financial Services Directly Supervises: None Interacts With: Other members of the student accounts team as well as students, and the Admissions and Registration departments. Job Requirements Knowledge: Bachelor's degree in a related field required Accounting experience preferred. Previous experience working with and technical knowledge of student financial aid programs. Knowledge of Federal, State, or commercial loan packages. Spanish language skills a PLUS! Skills: Excellent written and verbal communication skills. Strong interpersonal skills with both faculty and student populations. Superior organizational and problem resolution skills. Strong basic computer software (MS Office) skills as well as exposure to more concentrated financial aid/EDE software programs such as Banner. Abilities: Ability to read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the provision of student financial aid. Ability to interact effectively as a member of a team and work collaboratively with other departments. Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests Ability to work without close supervision and to set one's own priorities and work schedule
Receptionist
Details: Welcome and thank you for your interest in employment opportunities with Del Amo Hospital! Del Amo Hospital is a 166-bed free-standing psychiatric hospital that is located in the South Bay area of Los Angeles, in beautiful Southern California. We currently have a position available for a Part Time Receptionist - Saturday and Sunday from 9:00 a.m. to 5:00 p.m. Del Amo Hospital provides a full spectrum of quality mental health care that includes: assessments and referrals, crisis intervention, adolescent and adult services, as well as specialty programs. Del Amo has distinguished itself through a wide range of programs that are individually tailored to each client’s individual needs. Del Amo's commitment to service excellence extends to all with whom we come into contact. We are committed to ensure our patients receive the optimal level of care that will be most beneficial to their recovery. Through the capabilities of our professional team continuously improving our systems and processes, we strive to be the premiere provider of mental health services. This position maintains communication systems, cordially greets and receives guest, while ascertaining to guest needs. Duties include but are not limited to: Receives and directs guest appropriately; Answers telephones, take accurate messages; Answers routine questions regarding policies, operations and procedures; Provides clerical support to the Business Office; Promotes a positive working environment and guest relations; Additional duties as requested. This position is a Part Time benefited position that includes medical dental, vision, life, STD/LTD/AD&D insurance, as well as flexible spending accounts, 401k/Stock program that begins on the 31st day of employment. Del Amo Hospital is accredited by the Joint Commission and is licensed by the State of California Department of Health Services. Del Amo Hospital is owned, managed and operated by a subsidiary of Universal Health Services, Inc., one of the largest providers of high-quality healthcare in the nation.
Customer Service Representative - 100791
Details: ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V TruGreen® is a proud member of the ServiceMaster® Family of Brands. The ServiceMaster Company currently employs more than 27,000 people nationwide. ServiceMaster provides service to residential and commercial customers in the United States, where they serve 8.5 million homes and businesses each year. Other ServiceMaster brands include: American Home Shield®, AmeriSpec®, Furniture Medic®, Merry Maids®, ServiceMaster Clean®, and TruGreen®. TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve. As with our customers, we are committed to providing personalized attention for our employees. We focus on developing our people by building proud, dynamic teams while helping employees reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and 'a great place to work!' Cultivate confidence. At TruGreen, we do more than just care for lawns. We instill confidence in our customers. If you’re driven to achieve a higher level of success, you’ll find challenge and real rewards with us. Position Overview Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Impacts revenues through efforts to retain and up sell existing customers. Responsibilities Answers inbound customer service calls with a warm and courteous greeting. Resolves customer service concerns through the use of good listening skills, probing questions to determine root cause of the concern, and paraphrasing to check for understanding. Regularly seeks assistance to handle calls requiring extensive problem solving. Uses agronomic knowledge/database to solve customer concerns. Use save training and current save offers to retain customers at every opportunity. Maintains customer database through accurate and timely data entry. Updates may include customer contact information, service related updates, and financial data. Identify opportunities and present additional services to existing customers based on customer needs and agronomic conditions. Provides amicable resolution and reliable follow-up with the customer within the communicated timeframe. Achieves and strives to exceed communicated quality standards as outlined in the Quality Assessment form. Proactively provides dependable service while being available and open to the customer. Communicates customer impacting trends and/or ideas for improvement to manager. May perform outbound calls to internal and external customers to schedule applications and/or service calls. Competencies ServiceMaster Commitment Customer Orientation/Positive Impact Results Orientation/Sense of Urgency Change Mastery Relationship Building/Sensitivity Problem Solving and Decision Making Initiative Education and Experience Requirements High school diploma or general education degree (GED); or up to one year related experience and/or training, or equivalent combination of education and experience. Associate degree from a two-year college or technical school preferred. Knowledge, Skills, and Abilities Requires basic knowledge of the organization, products and/or services. Ability to project a professional and positive attitude with both internal and external customers. Ability to read, comprehend and carry out simple instructions, short correspondence, and memos furnished in written, oral, diagram, or schedule form Ability to effectively present information in one-on-one and small group situations to clients, customers, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Supervisor, Contact Center
Details: About the CompanyLincoln Financial Group is a Fortune 500 company offering a diverse range of financial services and solutions. With a strong focus on four core business areas - life insurance, annuities, retirement plan services, and group protection - our business is built around supporting, preserving, and enhancing our customer's lifestyles and providing better retirement outcomes. Led by over 8,000 employees, Lincoln Financial provides the tools and advice to help individuals take charge of their futuresThe RoleAs a Contact Center Supervisor, you will provide direction, control and improvement of services for non-management staff in supporting the Group Protection’s Contact Center. You will be accountable for results of the team for all customer service metrics. You will work closely with your team to ensure proper training, support and customer service skills are provided. You will work on projects, analyze processes and recommend improvements to achieve strategic goals of the division. You will assist with monitoring call and email volumes to meet department guidelines.ResponsibilitiesSupervisoryManages day-to-day operations of staff in the Contact Center.Models leadership and dedication to the department and company through behavior and support of department initiatives and guidelines.CommunicationInteracts and builds working relationships with all internal business unit areas as necessary to coordinate efforts to resolve issues.Develops and maintains close customer ties, articulates customer needs, keep priorities in focus with the desires and expectations of the customer.Talent ManagementHires and developments of staff through coaching, counseling and corrective action.Monitors and appraises staff performance.Works closely with Quality Technical Specialists team in assessing and ensuring team quality and technical skills.
STORE MANAGER - ASSISTANT MANAGER
Details: OverviewDate Posted: 5/29/2013Job Code: MTS238Category: Retail ManagementDescription Do you want to “Fuel Your Career”? Do you have experience managing high volume operations in Retail, Restaurants, Travel Stop or Convenience, Big Box, Grocery, or Department Store? Do you have a proven track record of successful operations, providing exceptional customer service, and training and development? Love’s Retail Managers promote sales growth, ensure their teams are well trained, exhibit and coach outstanding customer service, demonstrate a high sense of urgency, maintain a clean and safe facility, and ALWAYS do what’s right for our employees. Consider joining our team if you: Prefer a hands-on and fast-paced work environment Understand the importance of excellent customer service Are looking for a challenging and rewarding career Seek advancement opportunities for personal and professional growth Lead by example and take initiative Are willing to relocate to other cities and/or states for advancement opportunities Minimum Requirements Requirements: 2+ years retail, restaurant, travel stop or c-store, big box, grocery, or department store management experience 2+ years experience managing operations with an annual sales volume of $2+ million 2+ years experience effecting and deciphering budgets and P&L statements 2+ years experience supervising and training 5-10 employees Valid driver’s license Ability to lift a minimum of 50lbs on a regular basis Intermediate level PC skills including MS Outlook, MS Word, and MS Excel PI61685290
Leasing Consultant (20120792)
Details: MAA is known in the apartment industry as a successful operator with a “hands-on" approach to property management. MAA strives to be proactive and cutting edge. MAA believes in a servant leadership philosophy that encourages our associates to serve others while staying focused on achieving results.The heart of the company however, lies within the associates. MAA believes their associates are the best in the industry and encourages work environments that supports the growth and development of strong and productive associates. Work should be enjoyable. We are looking for people who want to be a part of and contribute to this type of team. People, who enjoy the work they do, enjoy helping people, and take pride in enhancing the homes and communities of our residents.The Leasing Consultant position is an exciting position to hold within MAA. Often, the Leasing Consultant is the first contact a prospective resident will have with one of our 160+ apartment communities. As the first impression of the community, it is important for the Leasing Consultant to understand the value of providing strong customer service, effective sales techniques and how to overcome objections. This valuable position is primarily a sales position that works under the supervision of the Community Leader along with guidance of others. The primary duty of a Leasing Consultant is to provide apartment homes to prospective residents by using successful sales and closing techniques. There are however, many other rewarding job duties for the Leasing Consultant. An example of the responsibilities would be assisting with resident move-ins, working with residents to renew their current leases, and implementing external marketing strategies for the community. MAA provides all newly hired Leasing Consultants with training at the corporate offices to ensure every opportunity for success.All MAA associates must successfully clear a background investigation to include but may not be limited to: criminal background check, pre-employment drug screening and an employment verification process. Must be flexible to adapt to a varied work schedule, including weekends, after hours and some holidays as required.
Patient Accts Representative - Garner Healthplex Eve Wknds
Details: Minimum Salary: ¤ 13.64 Shift: Weekend Evenings Maximum Salary: ¤ 21.82 Campus: WakeMed Garner Healthplex Job Category: Administrative/Clerical For best results, please use Internet Explorer About WakeMed WakeMed Health & Hospitals , located in Raleigh, North Carolina is an 870+ bed private, not-for-profit network of medical centers, ambulatory care centers and outpatient facilities, representing the largest health system in greater Raleigh, North Carolina. Our system includes over 7,600 nurses, technologists, medical support staff, and more than 1,000 affiliated physicians who represent the best minds and the biggest hearts in the business. Key service areas include heart and vascular services, trauma and emergency, rehabilitation services, neurosciences, and women’s and children’s services. WakeMed is headquartered in Raleigh, NC, which is ranked nationally as one of the top ten best places to live for quality of life, and is located just two hours from the beach or three from the mountains. The area has been named one of the fastest growing areas in the country and is located just minutes from the famous Research Triangle Park. Position Information The Patient Accounts Representative is responsible for providing unsurpassed service while ensuring all necessary actions are taken to, identify patients and complete the registration process for Emergency Department Patients in a accurate and timely manner. Including the responsibility for obtaining financial and demographic information for maximum reimbursement. Verification of active Medicare, Medicaid, and Commercial Insurance coverage. Maintain scanned documentation in the Electronic ED Chart to include, Insurance Cards, Identification Cards, and other Medical Record documents. Ensures signatures for General Consent are obtained. Distributes WakeMed's Notice of Privacy Practices, Notice of Patient Rights/Responsibilities and Financial Policy. Perform all duties and assignments promoting the Wake Way and supporting WakeMed's Mission and Values. Experience Requirements: Work experience in customer service or public contact required. One year of experience in a healthcare setting preferred. Experience related to third party payors preferred. Working knowledge of insurance and managed care industries preferred. Basic medical terminology, diagnosis, and procedure coding knowledge preferred. Select Education Type: High School Graduate or equivalent required. Associate degree or college level courses in business or related field preferred. Licensure/Certification Requirements: Hours of Work: 11a-11p Weekend Requirements: Every Weekend Call Requirements: as needed
Patient Accts Representative - Garner Healthplex PT Night
Details: Minimum Salary: ¤ 13.64 Shift: Weekend Nights Maximum Salary: ¤ 21.82 Campus: WakeMed Garner Healthplex Job Category: Administrative/Clerical For best results, please use Internet Explorer About WakeMed WakeMed Health & Hospitals , located in Raleigh, North Carolina is an 870+ bed private, not-for-profit network of medical centers, ambulatory care centers and outpatient facilities, representing the largest health system in greater Raleigh, North Carolina. Our system includes over 7,600 nurses, technologists, medical support staff, and more than 1,000 affiliated physicians who represent the best minds and the biggest hearts in the business. Key service areas include heart and vascular services, trauma and emergency, rehabilitation services, neurosciences, and women’s and children’s services. WakeMed is headquartered in Raleigh, NC, which is ranked nationally as one of the top ten best places to live for quality of life, and is located just two hours from the beach or three from the mountains. The area has been named one of the fastest growing areas in the country and is located just minutes from the famous Research Triangle Park. Position Information The Patient Accounts Representative is responsible for providing unsurpassed service while ensuring all necessary actions are taken to, identify patients and complete the registration process for Emergency Department Patients in a accurate and timely manner. Including the responsibility for obtaining financial and demographic information for maximum reimbursement. Verification of active Medicare, Medicaid, and Commercial Insurance coverage. Maintain scanned documentation in the Electronic ED Chart to include, Insurance Cards, Identification Cards, and other Medical Record documents. Ensures signatures for General Consent are obtained. Distributes WakeMed's Notice of Privacy Practices, Notice of Patient Rights/Responsibilities and Financial Policy. Perform all duties and assignments promoting the Wake Way and supporting WakeMed's Mission and Values. Experience Requirements: Work experience in customer service or public contact required. One year of experience in a healthcare setting preferred. Experience related to third party payors preferred. Working knowledge of insurance and managed care industries preferred. Basic medical terminology, diagnosis, and procedure coding knowledge preferred. Select Education Type: High School Graduate or equivalent required. Associate degree or college level courses in business or related field preferred. Licensure/Certification Requirements: Hours of Work: 7p7a Weekend Requirements: Every Weekend Call Requirements: as needed
PRODUCT SUPPORT REPRESENTATIVE (20130121)
Details: EnerSys is the global leader in stored energy solutions for industrial applications. We have over twenty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide and Americas headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of motive power, reserve power, aerospace/defense, and specialty batteries with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.This position will be focusing primarily on our Motive Power applications, which include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.SummaryThis individual will be responsible for developing business-to-business relationships as well as forklift dealer relationships to help promote EnerSys lift truck battery and charger service and aftermarket sales. The work involved is related to the overall management and general business operations of the service function. Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned. Identify target end user accounts, and sell service programs. Regularly call on lift truck dealer sales, service and management personnel to build relationships, which will provide increasing revenue through referred/sub-contracted services. Work closely with EnerSys sales and service personnel in the territory to specify and sell battery handling systems and equipment. Sell parts and accessories to end users and lift truck dealers. Specify and sell used batteries and chargers to both end users and lift truck dealers. Support the Sales department in the promotion, specification, demonstration, sale and installation. Promote the EnerSys recyclying program, to include the acquisition of spent product for recycling. A primary duty is to exercise discretion and independent judgment when dealing with critical matters within the Motive Power department.
*ORD Premium Services Representative PT
Details: Job: CS-Airport Agents Job Posting: May 24, 2013 Unposting Date: May 31, 2013 Primary Duties: American Airlines is seeking candidates for a part-time Mandarin Speaking Premium Services Representativeto work at Chicago O'Hare International.Comprehensive Benefit Package provided and airline travel privileges at an hourly rate of $9.72 USD. Admirals Club, Flagship/Premium Lounges, ConciergeKey and Five Star: Premium Service Representatives serve as the first point of contact for guests entering the lounge delivering a high level of hospitality with a warm, welcoming and appreciative attitude. Ensures the guest arrival and registration process is smooth, applies guest access policies and utilizes computer programs or other appropriate method to register guests visit, proactively engage guests in queue to determine specific needs and seeks to personally assist any guest who does not require airline-related transactions; coordinate effective queue management to ensure organized and expeditious entry by all guests. Exercises effective and pro-active sales techniques to sell Admirals Club membership to meet sales target. Within the lounges, the Representative will help to ensure the lounge environment reflects a positive image, anticipates guests needs by ensuring lounge cleanliness, business center supplies are stocked and available, technology and related equipment are in working order; assist guests with the use of in-lounge amenities and information; proactively acknowledging guests upon departure expressing appreciation for their business.
*ORD Premium Services Concierge Representative PT - Mandarin Speaker Required
Details: Job: CS-Airport Agents Job Posting: May 28, 2013 Unposting Date: Jun 4, 2013 Primary Duties: **Mandarin Speaker Required** American Airlines is seeking candidates for Part-Time Premium Services Concierge Representative - Mandarin Speaker Requiredto work at Chicago O'Hare International. A comprehensive Benefit Package and airline travel privileges will be provided.Hourly rate is at $9.72 USD. Admirals Club, Flagship/Premium Lounges, ConciergeKey and Five Star:The Premium Services Concierge Representative provides superior hospitality, excellent customer service, extensive ticketing and problem resolution for our premium guests in all areas covered by the Premium Services department including Admirals Club, Flagship/Premium Lounges, ConciergeKey and Five Star. Will also be responsible for in-house Concierge Services. Acts as the 'Face' of American Airlines and oneworld products. While working in all areas of Premium Services which includes, but is not limited to Admirals Clubs, Premium Lounges and ConciergeKey/Five Star, provides enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to any visiting member or guest. Will perform comprehensive domestic and international ticketing functions, day of and future date ticketing. Manage guest needs during off-schedule operations, including reroute travel itineraries. Concierge Services will assist guests/customers with destination features, special events, restaurant recommendations, cars, hotels and sightseeing. Proactively assists guests/customers utilizing mobile technology on concourse and within lounges. Provide assistance with operational functions in all areas of Premium Services and work closely with Customer Services, Sales and Marketing. Utilize successful customer service techniques by listening and showing interest with guest's concerns and/or needs and taking the initiative to proactively prevent customer service failures and be observant for service deficiencies. Promote Admirals Club/American services and products to members and guests. Remain current on all departmental and applicable AA products, services, features and marketing promotions with ability to speak to value of benefits while identifying potential new business involving corporate and leisure guests and refer leads to sales and/or marketing. Be fully versed in entire suite of Small Medium Enterprise (SME) products to demonstrate knowledge and identify leads for follow-up. Expertise in JointBusiness and oneworld airline policies, procedures with ability to assist customers with policies and benefits in order to proactively develop local relationships to provide assistance to customers of JointBusiness partner airlines and oneworld airline. Participates regularly with various internal departments helping to support and deliver their goals and initiatives. Engages in required and rigorous hospitality and service training. At Executive Center locations may make conference room bookings and performs all Executive Center duties, including assistance with airline transactions.
Sr. Customer Quality Specialist
Details: Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at www.apria.com. Verifies insurance eligibility and benefits of patients. Obtains verbal / written authorization for medical treatment from appropriate sources. Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.Process information received from intake personnel. Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order. Maintains appropriate documentation received with order and conducts follow-up as applicable.Demonstrates professional etiquette and courtesy when interfacing with customers. Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices. Performs quality control checks on subordinate staff. Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.Coaches and organizes work assignments. Ensures work is performed accurately, efficiently and timely. Assists less experienced personnel. Provides training for new employees.Complies with and adheres to all regulatory compliance areas, policies and procedures, and 'best practices'.Performs other related duties as directed by supervisor.
Customer Service Specialist
Details: Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at www.apria.com. Responds to telephone, fax and EDI inquiries and orders from referral sources and homecare patients. Documents referral request for coordination of care. Provides information on equipment supplies and services. May assist walk-in patients with the selection of equipment, supplies and services.Demonstrates professional etiquette and courtesy when interfacing with customers. Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.Assesses patient needs and promotes company products and services.Complies with and adheres to all regulatory compliance areas, policies and procedures and 'best practices'.Performs other related duties as directed by supervisor.
Customer Service Associate
Details: Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at www.apria.com.Responds to telephone, fax and EDI inquiries and orders from referral sources and homecare patients. Documents referral request for coordination of care. Provides information on equipment, supplies and services. May assist walk-in patients with the selection of equipment, supplies and services. Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order. Maintains appropriate documentation received with order and conducts follow-up as applicable.Verifies insurance eligibility and benefits of patients. Obtains verbal / written authorization for medical treatment from appropriate sources. Verifies insurance information for accuracy and completeness and resolves discrepancies as needed. Obtains clinical information needed for order processing or reimbursement.Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate. Demonstrates professional etiquette and courtesy when interfacing with customers. Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. Assesses patient needs and promotes company products and services.Complies with and adheres to all regulatory compliance areas, policies and procedures, and 'best practices'.Performs other related duties as directed by supervisor.
