Multimedia Presentation Specialist - Englewood, Colorado, United States
Details: Multimedia Specialist - Englewood, CO TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. Imagine putting your creativity, ideas, and strategic expertise to work to develop and execute inventive marketing programs for top brands around the world. As part of TeleTech’s Marketing team, that’s exactly what you’ll be able to do! Whether you specialize in marketing strategy or creative execution, you will find that TeleTech offers a variety of opportunities to utilize and expand your marketing expertise by creating solutions that align with specific corporate-based and client-specific goals and objectives. Consider becoming a part of the TeleTech Marketing team and find that innovative thinking and creative endeavors are an integral part of our culture, enabling you to continually challenge yourself and your colleagues to create exciting, cutting-edge solutions that get noticed—and deliver results. Position Summary:TeleTech is currently looking for a gifted Multimedia specialist who can handle multiple projects in support of our sales demand generation team. TeleTech’s Multimedia Specialist will be responsible for the initial concepts request by internal clients and execute into an electronic communication deliverables for internal and external audiences worldwide. These materials may take many forms, including Microsoft PowerPoint presentations, Flash animations/video, web design, and more. The Multimedia Specialist must use a combination of superior design, technical, and communication skills to create compelling materials that enhance TeleTech’s brand and messaging. Our Multimedia Specialist Duties & Responsibilities will include:Concept and design development of electronic Sales and Marketing materials Illustration, PowerPoint, Flash, and content integration. Mechanical production of Sales and Marketing materials Production - including layout, type, color, and implementation of artwork in electronic media. AdministrativeManages project timelines to ensure on-time delivery. Additional Skills:Current knowledge of computer design hardware (Macintosh and PC) and software, specifically, all applications of the Adobe Creative Suite, and Microsoft Office suite (specifically Microsoft PowerPoint for Mac and PC, Keynote for Mac a plus). Macromedia Flash knowledge preferred Strong production skills Above average attention to detail Excellent collaboration and communication skills Basic planning and organizational skills Interface design, illustration, motion graphics, and content integration Expeditious in all production, including PowerPoint, and new media Job Specifications - Bachelors Degree in Graphic Design, New Media, Animation, or Commercial Art. 2+ years of agency or in-house Marketing experience. Extensive experience with MS PowerPoint and Macromedia Flash required. Knowledge and proven capability in using MS office tools including advanced PowerPoint skills. Familiarity with Adobe Creative Suite as well as Mac and PC platforms preferred. Flexible schedule required and ability to work occasional overtime to meet the needs of the business. Active listening skills to work with sales partners and extract the compelling key messages for content. Solid organizational skills with the ability to prioritize in a fast-paced environment with close attention to detail. Skill in establishing and maintaining effective working relationships – both internally across the organization and externally with vendors. TeleTech is one of the largest and most geographically diverse global providersof technology-enabled business process outsourcing solutions. Our integrated global solutions are provided by approximately 44,000 employees utilizing 35,600 workstations across 56 delivery centers in 16 countries. TeleTech and its subsidiaries have a 29-year history of designing, implementing, and managing critical business processes for Global 1000 companies to increase their operating efficiencies. TeleTech and its subsidiaries support more than 160 business process outsourcing programs serving approximately 400 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. For more information on the World of Opportunity at TeleTech please visit our website at www.hirepoint.com TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
Senior Business Development Manager (Constellation) Job
Details: Job Title: Senior Business Development Manager (Constellation)Job ID: 1001224Location: IL - ChicagoFull/Part Time:Full-TimeRegular/Temporary: RegularJob Family:Sales/Business DevelopmentExelon Corporation CompanyAt Exelon, we've got a place for you. Exelon is developing sustainable energy to provide for the communities of today and planning for a brighter tomorrow. Exelon knows the future of energy is you.Exelon Corporation is one of the nation's largest electric utilities, with more than $32 billion in annual revenues. The company has one of the industry's largest portfolios of electricity generation capacity, with a nationwide reach and strong positions in the Midwest and Mid Atlantic. Exelon distributes electricity to approximately 6.6 million customers in northern Illinois, central Maryland and southeastern Pennsylvania and natural gas to more than 1.1 million customers in the Baltimore and Philadelphia areas. Exelon is headquartered in Chicago and trades on the NYSE under the ticker EXC.We know that before we can generate more than 34,000 megawatts of electricity and deliver electric and gas service safely to millions of families and businesses, we need to recognize that each of our employees plays an integral part in the process.Join Exelon and you can share your ideas at a forward-thinking company and the next big idea could be yours. You've just found Exelon, a place where you can truly shine.ResponsibilitiesA consultative, financially oriented, solution based business development role focused on originating new energy efficiency / sustainability business opportunities within a defined geographic territory and associated vertical market(s). Organic revenue creation by securing and delivering signed project implementation contacts.Engages with prospects, to articulate and position the overall value associated with an Integrated Energy Initiative, aggressively qualifying both the opportunity and prospect. Develops and implements product and market specific sales strategies and tactics focused on securing organic business by leveraging existing relationships in conjunction with direct and indirect prospecting / business development activities. Facilitates customer meetings and can clearly articulate and deliver Constellation Energy¿s value proposition.Possesses a thorough understanding and working knowledge of supply and demand side energy economics, the ESCO industry, public/private sector enabling legislation, procurement and contracting procedures. Demonstrated ability to manage all aspects associated with an extended sales cycle.Shares passion for developing renewable energy and sustainable customer solutions and can articulate the associated financial, technical and environmental value. Maintains an entrepreneurial mindset and spirit necessary to cultivate and develop sustainable business in an ever evolving and highly competitive business environment.Primary Duties and Responsibilities:- Secures and delivers signed project implementation contacts to achieve annual sales quota.- Documented history of delivering project implementation contracts in excess of $10M.- Builds and maintains a sustainable opportunity pipeline of qualified opportunities aligning with annual sales quota.- Creates and maintains business relationships with target prospects and key decision makers.- Effectively presents and positions Constellation¿s Value Proposition.- Engages in the proactive creation of new business opportunities.- Aggressive and sustained prospecting activities focused on identifying new business opportunities.- Facilitates customer meetings and presentations.- Ability to maintain visibility and momentum throughout a long sales cycle.- Employing a consultative sales approach to identify business challenges, goals and driving forces impacting target prospects.- Applying conceptual selling skills to creatively establish and articulate a clear project vision and solution focused on addressing a business issue or challenge.- Aggressively qualifies all potential prospects and opportunities.- Prudent utilization of all internal resources.- Serves as the primary customer interface throughout the sales process.- Ongoing development and successful execution of a territory business origination plan.- Strategic participation in key trade shows, conferences, seminars and trade associations.- Develop a reputation as the ¿Energy Expert¿ within your given market.- Accurate forecasting of signed implementation contracts.- Timely submission of all required sales reports and associated metrics.- Maintain an ongoing knowledge of the energy industry, renewable and sustainability market, legislation, trends and emerging technologies.- Participate in all Company sponsored training and meetings.- Travel as required- Other duties as assignedQualificationsThis position includes working in an office environment either situated in a designated office location. This position will require travel with exposure to a variety of facilities when visiting customer sites. May require some extended periods of sitting, PC computer work and reading. Some long hours outside of traditional business hour are required.Job Specifications:Skills/Abilities:- Documented experience within the Energy Efficiency Industry as an originator of new business opportunities in the governmental / quazi governmental markets.- Strong governmental contact base combined with the ability to develop, maintain and leverage networks and relationships.- Possess conceptual selling skills and strong financial acumen.- Territory management ¿ the ability to effectively manage and develop a large sales territory.- Refined prospecting and qualification skills- Experience with managing sales cycles in excess of twelve (12) months.- A first hand, working knowledge of related markets and potential customers.- Demonstrated successes in originating and closing complex transactions.- Proficiency in making C-suite and industry conference presentations.- Track record of developing and retaining long term business relationships.- Aptitude and business acumen to successfully perform contract negotiations and close sales.- Demonstrated ability to qualify prospective sales opportunities in line with quota and goals.- Excellent computer, written and oral communication skills.- Superior interpersonal skills.- Ability to work independently and not requiring daily direction.- Ability to work effectively in a diverse work group.Education/Experience:- A Bachelor¿s degree from an accredited university or college in Business Administration, Finance, Marketing or a related technical discipline.- A minimum of 7 years of experience as a front line originator focused on solutions based originations / sales.- Thorough understanding and working knowledge of supply and demand side energy economics and solutions.Exelon EEO & Employ EligExelon is proud to be an Equal Opportunity Employer.*CB Careerbuilder
Electrical Maintenance Work Planner Scheduler-Braceville, IL Job
Details: Job Description Job Title: Electrical Maintenance Work Planner Scheduler-Braceville, IL Job ID: 3003607 Location: IL - Braceville Full/Part Time: Full-Time Regular/Temporary: Regular Job Family: Maintenance Business Unit Overview Exelon Nuclear operates the largest nuclear fleet in the nation and the third largest fleet in the world, which represents approximately 20 percent of the U.S. nuclear industry's power capacity. Illinois locations: Braceville, Byron, Clinton, Marseilles, Moline, Morris, and Warrenville Pennsylvania locations: Delta, Kennett Square, Middletown, and Pottstown New Jersey location: Forked River Job Description Exelon Nuclear is looking for an Electrical Maintenance Work Planner at our Braidwood Nuclear Station in Braceville, IL (SW of Chicago, IL)PRIMARY PURPOSE OF POSITION Plan and prepare work packages for work to be performed by the respective maintenance departments (EM, IM, MM and other supplemental groups as required by planning management) to insure that the plant maintenance is performed in a safe, reliable, and efficient manner, in compliance with the QA manual, company policies, procedures, and applicable codes and standards. PRIMARY DUTIES AND ACCOUNTABILITIES - Plan and prepare work instructions that provide direction to the Maintenance Department for corrective maintenance repairs, performance of preventive maintenance and surveillances, and the implementation of modifications. Select and approve purchase, or make procurement recommendations for all materials needed for work package execution. - Conduct field walkdowns to identify and analyze corrective and preventive maintenance, modification and surveillance activities and to provide input for refining and improving work package quality. Interface and collaborate with Work Management, Supply, Operations, and Engineering to identify and resolve work package issues. - Define procedures, drawings, equipment and materials required to performing planned work packages. Facilitate package preparation by preparing and/or submitting OOSs, RWPs, plant barrier impairments, welding/grinding permits, fire impairments, Operability impact statements, ALARA task outs, Regulatory/Code documentation, NOS hold/witness points, freeze seal and temporary leak repair documentation, and other requests. - Verify work instructions are adequate and comply with all applicable station procedures including NSPs, NSWPs, ASME Code, etc. Approve and review all required work packages to ensure safety, high quality, technical rigor, and 10CFR50.59 screening or evaluation (if required). - Develop revise, and review maintenance procedures to facilitate and enhance work package development, maintain compliance with codes, standards, and vendor recommendation, and maintenance direction. - Provide project management of other system planners or contractors to develop detailed elements of overall package preparation. - Participate in work control/scheduling meetings, planning feedback/craft interface time, detailed contract requisition reviews, complex troubleshooting, Rework reviews, OPCC reviews, detailed OPEX searches, Maintenance risk/CO request reviews, Planner peer reviews, and system interaction reviews to ensure applicable station processes and applicable changes are supported. POSITION SPECIFICATIONS Minimum: - High school diploma with minimum of four years experience in the craft discipline that he/she is planning work packages - 5 years minimum experience in nuclear power plant operations - Good communication and computer skills Preferred: - 4-year or two year technical degree - Successful completion of core supervisory/management training and development programs Relocation Relocation is based on business need and may not be granted for this opening. Equal Employment Statement Exelon is proud to be an Equal Opportunity Employer. Equal Employment Statement Exelon is proud to be an Equal Opportunity Employer. *CB MON
Software Engineer
Details: Location:San Diego, CA Duration: 12 monthsPerforms highly technical and administrative work in the installation, development, and maintenance of the TIBCO / JBOSS / IIS environment. This position provides consulting to the Engineering Staff to correctly design, implement, and tune applications interfacing with TIBCO, JBOSS, and IIS. This position also installs, configures and administers these systems. Finally, this position manages software releases to multiple corporate environments. The environments are both Linux and Windows based. The position is responsible for developing and enforcing industry standards and best practices, following operational procedures including change control. Incumbent exercises considerable judgement in the resolution of technical problems and in all administrative and professional situations. Incumbent will participate in 7x24 on-call production support rotation. Work is performed under limited supervision and is evaluated while in progress and upon completion through direct observation, discussion, review of established procedures and achievement of desired results.*Required Skills & ExperienceTibco / JBOSS / IIS Administrator / UNIX shell / Ruby / Python / Subversion / JenkinsMinimum of 7 years Job Experience #CBRose#
GIS Analyst
Details: Role: GIS AnalystStart Date: 04/29/13End Date: 06/28/13 and good chances of extensionLocation: Chester, VAInterview type: In Person OnlyComplete Description:GIS Analyst**Position is located in Chester, VA**local candidates preferred**In Person interview required - No Skype, No ExceptionsYears of Experience: A minimum of two years of professional experience or equivalent education is required in GIS, cartography, CADD, or a related fieldWrite programs and develop user interfaces, menus, and macro-level commands to meet user needs in addition to performing complex spatial analyses and producing reports according to customer specifications. Job Description:CLIENT seeks an experienced Geospatial Analyst to provide support for our Broadband Mapping initiative. Individual must have:• extensive experience managing complex geodatabases with ESRI GIS software version 10.0 or higher • extensive experience manipulating geospatial data (data conversion and geocoding)• ability to manage milestones and deliverables according to pre-determined schedules• good verbal skills for outreach with non-technical data providers• good documentation skills for project reportingDuties will include:• direct and indirect data collection outreach to collect broadband data from providers• biannual geospatial database outputs to support required federal reporting/submittal• geocoding source data from various formats into usable geospatial data• managing data processing steps to provide timely data deliverables• implementing geodatabase schema changes and adjustments• producing cartographic products by request• actively participating in broadband mapping team technical meetingsRequired/Desired SkillsGIS Analysis Required 2 Years Exp managing complex geodatabases w/ ESRI GIS software version 10.0 or higher Required 2 Years Extensive exp manipulating geospatial data (data conversion and geocoding) Required 2 Years Demonstrated experience managing milestones and deliverables Required 2 Years Ability to translate technical information to nontechnical users Required 2 Years Excellent oral and written communication skills - documentation Required 2 Years #CBRose#
Mechanical Engineer
Details: EngineerLocation: Tarrytown, NY 10591Duration: 12 MonthsPay Rate: $66.75/hr.Schedule: Shift 1 (08:30-17:00)DescriptionDesigns the most complex material specification, schematic preparation, systems, subsystems, and models, using advanced and investigative methods and techniques. Designs the most complex design, development, testing and modifications of solutions. Leads explanations and clarifies information to enable proper interpretation and evaluation of the most complex specifications, performance characteristics or other technical data. Leads and designs communication of the most complex technical and commercial issues. Designs recommendations for the most complex new designs, new processes, or design changes to meet requirements. Leads project planning and customer/marketing support for major engineering areas. #CBRose#
Network Engineer
Details: Location: Ashburn - VADuration: 11 MonthsDescriptionPosition requires onsite Engineer at a Federal customer location in Lorton, VA. to provide design and operational support for this private network that includes Cisco routers, switches and firewalls. client Engineer will adhere to a 40 hour/week flexible work schedule based on the customer requirements, and Holiday coverage (based on client Holiday Schedule) is excluded. client Engineer will work in conjunction with customer staff to provide on-site operational support.This position is more senior and experienced, and will be relied upon to assist with the design and implementation of the network in addition to the below responsibilities.ResponsibilitiesEngineer to provide engineering design and operational support for this network.Support activities include:a. Development of design documents and configuration templates for Cisco routers (ASR1002), switches (3750XLAN), and firewalls (ASA5585X).b. Deployment and management of switch and firewall configurations including Network change and redesign requestsc. Operational and troubleshooting support for the networkd. Perform quality assurance and integrity checks on ICE-HSI PCVN router, switch and firewall configurationse. Identify and resolve chronic network issuesf. Collect, analyze, and collate engineering data pertaining to management and operations of the switches and firewalls in the network.g. Provide technical support and work cooperatively with ICE engineers to investigate and resolve network related issues.h. Perform after-hour maintenance and Network Change Requests (NCRs) via the customer defined change control processi. Review and analyze network re-designs, expediting the re-design process to speed implementationj. Act as a fix-agency for trouble ticketsk. Handle escalationsl. Support any client managed site disconnects and coordinate erasing of device configurationsm. Provide product expertise for Cisco product families, including router, switch and firewall configuration support and opening of cases with Cisco.n. Provide traffic and network performance analysis.o. Provide tier 3 operations support.p. Assist in critical implementations.Skill Set RequirementEducation: Bachelor of Science degreeCertifications:a. Cisco Certified Internetworking (1st hire)b. CCNP (2nd hire) with strong operational backgroundc. Microsoft Certified Systems EngineerExperience:a. 10+ years of design and operations experience working with Cisco routers, firewalls and switches. Special emphasis on firewall and switch expertiseb. Experience with Microsoft and UNIX servers is a plus.c. A good understanding of MPLS, VPN, IPSEC, NHRP remote access and LAN / WAN routing protocols.Clearance: Ability to obtain a DHS clearance #CBRose#
Senior Mechanical Design Engineer (17-791)
Details: Mission: Provide technical and project management leadership for new product development and product enhancements that encompasses all aspects of design from concept through production release as detailed in OPW’s product development process.Responsibilities Accountable for leading / completing all technical requirements of assigned projects in new product development, product enhancement and cost reduction in compliance with OPW’s stage gate / milestone product development process. Responsible for developing products from concept to production release. (Including preliminary design, prototyping, testing, cost estimates, final design and documentation.) Perform competitive product reviews. Fully understand claims in competitive patents and develop technology that does not infringe these claims. Prepare intellectual property disclosure documents and work with patent attorney to develop patent application. Responsible for developing product, functional and technical specifications. Lead design reviews, Failure Mode and Effect Analysis (FMEA) reviews and Design for Manufacturing and Assembly (DFMA) reviews. Develop master test plan for in-house and field testing. Write detailed individual test plans to support master test plan. Analyze test data and compare with project specifications. Work with regulatory agencies such as UL, CSA, SIRA, TUV and CARB to obtain safety approvals for OPW products. Lead the approval process and coordinate test sites as required. Responsible for all technical project documentation including 3D CAD models, 2D component drawings, test results, Design FMEA, and product Bill of Material as required by OPW’s product development process. Responsible for project leadership or management. Lead and direct engineering teams. Coach junior engineers, co-ops and lab technicians in Cincinnati facility.
Sr Applications Engineer
Details: Sr Applications EngineerTitle: Applications EngineerLocation: Orlando FLReport to: Director IT About EA:ENTERTAINING IS OUR PASSIONEA was founded over 25 years ago by individuals with a deep passion for making games. Many things have changed over the years as the gaming industry—and the company—has expanded immensely, but we are still driven by the same passion for developing, publishing, and distributing the world’s best games. Our history has been one of great success, and our future looks even brighter. Gaming has come a long way from Pac-Man & Space Invaders to modern EA Favorites like Burnout, Battlefield, Mercenaries, Dead Space, Spore, FIFA, Madden, Need for Speed and the world’s most successful game franchise, The Sims. Fuelled by our talented staff at locations right across the Globe we are united in our passion to continue shaping the future of interactive entertainment. Together we can make a difference. About Game Development & Site Services:A division of Global IT, GDSS delivers information technology solutions, services, and infrastructure to EA’s game studios worldwide. Position Summary:GDSS is looking for a well-rounded software developer to design, implement, and test customizations to the software used to manage our private cloud infrastructure. The ideal candidate will bring experience with Microsoft .NET and related technologies and have experience with requirements gathering, analysis, and application design in addition to their top notch coding and testing skillset.The responsibilities of this role including: Develop and maintain complex workflows and customizations for EA’s private cloud infrastructure using HTML, RAZOR, Javascript, JQuery, C#, and Windows Workflow Foundation Develop and maintain web applications, tools, and infrastructure as needed Participate in projects from start to finish. Help define requirements and refine use cases, design, write code, write tests, help to release, and debug and maintain the code base Collaborate with other engineers to create complex systems and services and to ensure robust technical designs Produce high quality code that meets and exceeds customer expectations with very low defects Work with EA game teams to understand needs and requirements Provide a high level of customer support to business and technical customers utilizing EA’s private cloud infrastructure
Financial Engineer - Student Loans
Details: Moody"s Investors Service is among the world"s most respected, widely utilized sources for credit ratings, research and risk analysis. In addition to our core ratings business, Moody"s publishes market-leading credit opinions, deal research and commentary that reach more than 3,000 institutions and 22,000 subscribers around the globe. As part of our analytic team you'll work on the implementation of our suite of fixed income products. In particular you will be tasked with supporting our platforms within Moody's Investors Service. You will take part in the design and integration of new features, functions, and analytics within our products and assisting the Moody's rating teams in meeting their technology and data needs. Your immediate focus with be working on our Student Loan library within various ratings groups, which will require a detailed understanding of the models, data and technology. Resumes submitted in Microsoft Word format are preferred. Thank you for taking the time to express your interest in employment opportunities with Moody"s Investors Service.
Software Engineer (Online/Network)
Details: Software EngineerFor over 30 years, Maxis games have been known for their deep simulation, creativity, imagination, and unique style of gameplay. Maxis has created some of the world's most popular franchises, including SimCity, Spore, and The Sims—the best-selling PC franchise in history. Playfish, also a part of the Maxis family, leads the social gaming industry in innovation and creativity with award-winning, category-defining games across a number of platforms and networks. Playfish games are amongst the most acclaimed and popular online, including The Sims Social, Pet Society, Restaurant City, Hotel City and Country Story.Here at Maxis, we foster a fun and creative environment, filled with people who have a strong passion to make great games. Maxis, a division of Electronic Arts, operates in Emeryville (California), Redwood Shores (California), Salt Lake City (Utah) with international sites in the UK, India, China and Finland.Maxis is seeking an exceptional online engineer to work with a team developing a top tier innovative social, web, and PC simulation games. We are looking for a candidate who is passionate, creative, and has the drive to deliver a deep range of online features. The candidate would work on back end and user-facing features of the game and have a direct impact on the player experience.Responsibilities Proven track record of developing highly available, scalable web applications Architect, develop, write, test and implement clear, maintainable, backend code Work with front end and game client engineers for development of new game services Improve the existing codebase without causing regression to existing features, or extensive test cycles Develop and maintain unit tests in our continuous integration environment to ensure code accuracy Develop and run load tests to validate code performance
Customer Service Agent
Details: AmeriGas Propane is the nation's largest propane distributor, serving over 1.3 million residential, commercial, industrial, agricultural and motor fuel propane customers in nearly 50 states. We have more than 5,000 employees whose spirit, enthusiasm and dedication are displayed every day in the hundreds of cities and towns that we serve across the nation. The company’s focus on employees and our employee’s dedication to customer service will confirm our position as the industry leader.At AmeriGas Propane a Customer Service Agent is a key point of contact for our customers. They are enthusiastic, dedicated and responsible people that can excel in a fast paced work environment and possess exceptional people skills.Summary:As a Customer Service Agent you will implement all aspects of technical service support engaging in handling delivery, service and emergency calls and dispatching technicians to ensure attainment of business goals.Responsibilities: Answer inbound emergency and non-emergency calls and dispatch Service Techs as needed Respond to and process all customer calls in a prompt and professional manner Determine probable nature of call by listening carefully and troubleshoot by asking clarifying questions and inputting data into the SAP software program. Inform callers of procedures that may affect the outcome of their call Input detailed, clear, complete and concise documentation in call logs in SAP software program. Provide district personnel with accurate information concerning customer calls
Customer Service Bilingual Rep I (ERT)
Details: About AGL ResourcesAGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services, midstream operations and cargo shipping. As the nation’s largest natural gas-only distributor based on customer count, AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves more than one million retail customers through its SouthStar Energy Services joint venture and Nicor National, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management, ownership and operation of natural gas storage facilities, and ownership of Tropical Shipping, one of the largest containerized cargo carriers serving the Bahamas and Caribbean region. For more information, visit www.aglresources.com. JOB SUMMARY: The purpose of this position is to handle primarily Spanish speaking emergency calls in a timely and proficient manner ensuring the safety of the customer with one call resolution within multi-jurisdictional and multi-functional customer contact teams in support of AGL Resources utilities in 6 states. The incumbent is responsible for taking actions to minimize risk and to ensure liability of the company is secure with each interaction. The incumbent works in a high volume, fast paced, and multi-tasking environment, takes ownership of commercial and residential customer requests for leaks and gas outages via telephone, and handle online chat, fax and email volume. Incumbents are responsible for regulatory and budget compliance and compliance with work policy, practices, and procedures. JOB RESPONSIBILITIES: Functional Expertise:Prepare emergency and priority field orders (e.g., leaks, no gas, low/high pressure, emergency locates, and miscellaneous orders) Report on non emergency service activities (i.e. errors, calls, emails, complaints and call trends).Investigate and probe to ensure clarity and that customer’s request are satisfied according to emergency policies and procedures. Coordinate work requests with appropriate departments and service centers. Contacts customers and reschedules orders for all markets when availability has reached beyond the capacity to work the orders as scheduled. Handle escalated customer service inquiries from customers in all markets and marketers in Georgia in a limited capacity after hours and weekends. Handle situations which may require adaptation of response or some research according to customer response. Provide guidance to marketers and their customers and in some cases to the vendors. (I.e. no gas request must be investigated to determine if a no gas should be sent to the field or an order rescheduled) Communicate effectively with internal and external customers embracing different cultures and diverse groups with safety as first priority.Determines documentation requirements; reviews and maintains hard copies when necessary. Uses computerized system for tracking, information gathering, and/or troubleshooting.Performs clerical functions related to orders. Updates and maintains customer account information (e.g notes on accounts for return mail, senior citizen approval and utilize call tracker for documentation).Report service disruptions (vendor, process, systems)Adhere to established policy, procedure and quality standards within service standards or metrics for work performedBusiness Acumen:May be required to work in one or multiple ques/skill sets over multiple jurisdictions.Able to work in a 24/7 working environment where shifts change due to business needs and seasons. ERTs are required to work holidays. Maintain working knowledge of all company products, services and promotions.Engagement:Participate in activities designed to improve customer satisfaction and business performance.Participate in morale building activitiesManage peer relationshipsDriving Results:Accountable for meeting individual performance objectivesResponsible for managing assigned workload, setting goals, prioritizing work, evaluating results and taking corrective action as needed.Must meet KPI targets on a consistent basis
