Parts Sales & Service Representative
Details: For over 70 years, Southern California Material Handling (SCMH) has been a leading forklift-handling supplier in the Los Angeles area. Our company has grown from a basic equipment dealership to a full service, solutions-based material handling provider that offers analysis and product solutions that maximize productivity and cost efficiency based upon our customers’ unique application and business needs.SCMH has an immediate opening for a Parts Sales & Service Representative to work in the Orange County area. Primary Duties: The Parts Sales & Service Representative is responsible for offering excellent customer service and presenting a professional and responsive face to the customer as the representative of the Company, including: • Customer Focused - Expresses a consistent passion to exceed customer expectations, makes customer satisfaction a priority in all business decisions• Team Player - Resolves conflicts fairly in a spirit of cooperation. Actively participates in achieving team objectives. Takes initiative to develop trusting relationships with teammates• Communicates Effectively - Expresses self clearly, both in writing and in speaking. Actively listens before speaking. Is thorough, yet concise and is consistently straightforward. Readily shares information with others• Instills Trust - Can be trusted to keep promises and confidences. Is honest and ethical. Behavior is consistently aligned with company values• Embraces Change - Readily adjusts to people’s diverse work styles and to varying environments and challenges. Deals with setbacks constructively and proactively anticipates change• Seeks Continuous Improvement - Relentlessly improves processes and work flows to more effectively serve the customer and reduce costs Primary Duties The Parts Sales & Service Representative is accountable for making sales calls and sales visits to develop and expand SCMH market share. Develop business-to-business relationships as well as forklift dealer relationships to help promote Caterpillar, Mitsubishi, Jungheinrich, and other SCMH lift truck products and services. • Develop and grow existing business with current customers. • Research and qualify potential client companies • Delivers direct Customer Support, problem solving & resolution for all customer issues. • Delivers high levels of technical competence, product & process knowledge. Provides product and technical information as required• Educates oneself and promotes externally all aftermarket products and services offered by the dealership• Maintains continuous communication with Sales General Manager, PSRs, and other departments to ensure successful business transactions with customers • Prepare quotations on products and services. Works with internal departments on billing and/or order fulfillment inquiries to ensure customer satisfaction• Maintains accurate records of sales calls, customer files, & sales activity information. Assists in the planning and development of sales campaigns• Maintains continuous communication with Service Department, Account Managers, and other departments to ensure successful business transactions with customers WORKING CONDITIONS Work hours are normally 8:00 AM to 5:00 PM Monday through Friday. Sales goals are established monthly; occasional overtime and/or weekend work may be required to meet deadlines BENEFITSThis is a salary plus commission position. As a SCMH employee, you will enjoy a total compensation package that includes premium pay and benefits. Here's a review of some of the benefits programs available to you: medical, prescription drug, dental, vision, life, generous vacation and holiday schedule, 401(k) savings plan, and so much more!Please forward your resume to for immediate consideration. SCMH is an Equal Opportunity /Affirmative Action Employer committed to quality through diversity M/F/D/V.
Equipment Sales Account Manager
Details: For over 70 years, Southern California Material Handling (SCMH) has been a leading forklift-handling supplier in the Los Angeles area. Our company has grown from a basic equipment dealership to a full service, solutions-based material handling provider that offers analysis and product solutions that maximize productivity and cost efficiency based upon our customers’ unique application and business needs.SCMH has an immediate opening for an Equipment Sales Manager to work in the Greater LA Area. Job Summary: Support the mission statement of the company, offer excellent client service and present a professional and responsive face to the client as the representative of the Company, including: • Client Focused - Expresses a consistent passion to exceed client expectations, makes client satisfaction a priority in all business decisions• Team Player - Resolves conflicts fairly in a spirit of cooperation. Actively participates in achieving team objectives. Takes initiative to develop trusting relationships with teammates• Communicates Effectively - Expresses self clearly, both in writing and in speaking. Actively listens before speaking. Is thorough, yet concise and is consistently straightforward. Readily shares information with others• Instills Trust - Can be trusted to keep promises and confidences. Is honest and ethical. Behavior is consistently aligned with company values• Embraces Change - Readily adjusts to people’s diverse work styles and to varying environments and challenges. Deals with setbacks constructively and proactively anticipates change• Seeks Continuous Improvement - Relentlessly improves processes and work flows to more effectively serve the client and reduce costs Primary Duties The Equipment Sales Manager is responsible for maximizing the sale of lift trucks and other SCMH products and services within a specified territory to meet sales objectives. Develops and implements strategic sales plans to accommodate corporate goals.• Develop existing accounts & seek new business• Consult & problem solve to enhance the Company’s position with existing accounts and in target areas• Develop a territory management plan to maximize time with customers• Develop sales strategies, proposals, & forecasts• Develop & conduct product demonstrations & sales presentations• Serve as liaison between the company and customers. Prepare quotations & customer correspondence; process orders from inception, including credit application to signing of contracts by customers• Maintain accurate records of sales calls, customer files, & sales activity information• Maintain continuous communication with General Sales Manager, PSRs, and other departments to ensure successful business transactions with customers WORKING CONDITIONS Work hours are normally 8:00 AM to 5:00 PM Monday through Friday. Sales goals are established monthly; occasional overtime and/or weekend work may be required to meet deadlines BENEFITSThis is a salary plus commission position. As a SCMH employee, you will enjoy a total compensation package that includes premium pay and benefits. Here's a review of some of the benefits programs available to you: medical, prescription drug, dental, vision, life, generous vacation and holiday schedule, 401(k) savings plan, and so much more!Please forward your resume to for immediate consideration. SCMH is an Equal Opportunity /Affirmative Action Employer committed to quality through diversity M/F/D/V.
Customer Service Professional
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