Customer Support Rep
Details: CCH, a Wolters Kluwer business is the leading provider of customer-focused tax, accounting and audit information, software and services for professionals (CCHGroup.com) and is part of the world?s largest tax and accounting provider, Wolters Kluwer Tax & Accounting.The digital future has arrived and the tax and accounting professions are changing rapidly. Professionals today have different needs, expectations and capabilities. In addition to accuracy, they need greater mobility, simplicity and speed. These needs place a premium on access to active intelligence, agile systems and integrated workflow solutions ? in short ?Best in Process? solutions. This is precisely the value that CCH delivers to professionals.BASIC FUNCTIONCustomer Service Representative is responsible for establishing and maintaining relationships with the customer on behalf of the company by taking responsibility for each customer contact and transaction. The Customer Service Rep works in a fast paced, customer focused environment. CSR handles inquiries from customers, sales reps and internal staff received via phone, email and chat providing service in an efficient, courteous and professional manner. Resolves customer?s service or billing inquires or questions by performing activities such as entering, researching or tracking orders, reviewing bills for accuracy, adjustment requests, preparing corrected billing documents and ensuring correct payment/credit application. Delivers excellent customer service through fast and accurate processing of orders and account maintenance requests. CSR is accountable for meeting and maintaining standards for quality and productivity for all transactions. This position requires strong customer focus, excellent communication skills and analytical and math skills needed to reconcile customer order and billing issues. Typically requires a high school education or equivalent and 2 years of related experience.ESSENTIAL DUTIES AND RESPONSIBILITIES• Provide accurate and timely customer service/support by phone, chat, and email• Deliver professional level of customer satisfaction consistent with organizational and customer needs• Research, reconcile, and respond to customer account inquiries• Process order entry transactions in applicable back office or support systems• Process customer account maintenance transactions such as address and contact changes• Track support tickets in call tracking system• Maintain or exceed quality and quantity performance metrics• Maintain high level of confidentially with products and customer data• Updates job knowledge by participating in training of new products• Sells additional services by recognizing opportunity?s to up-sell, explain new features and product information• Ability to manage multiple priorities within a fast paced environment• Assists with department projects as neededOTHER DUTIES• Perform other duties as assigned by supervisor
Product Support Rep
Details: CCH, a Wolters Kluwer business has an opening for a Product Support Representative in our Wichita, KS office.CCH is a market leader in the provisioning of enterprise-level software solutions for primarily CPA firms. Our software allows the large CPA firm to compete at the highest level, through the application of a fully integrated suite of software products and tools for corporate tax preparation, auditing / engagement management, practice management, document management, document scanning, and content management. CCH products dramatically improve the CPA firm's efficiency and profitability, while helping to move them to a lower-cost paperless environment.As the Product Support Representative, you will spend the majority of your time on basic to moderately complex issues. While working under general supervision, you will provide product support to internal and external customers on product specific issues, provide remote technical and application support to customers via phone, email, online chat, and/or remote system access. In this role you will develop strong knowledge of product, understands related issues presented by customers and will be able to correlate issues to products. You will then resolve these issues by researching technical publications, product guides and by working on common inquiries.Essential Duties and Responsibilities:• Provide accurate and timely customer service/support by phone, email, and online chat for basic to moderately complex customer issues.• Research technical publications and product guides for moderately complex external and internal customer inquiries.• Troubleshoot and resolve customer software inquiries using remote system access.• Manage difficult customer situations in a professional manner.• Provide software troubleshooting for customers.• Track support tickets in call tracking system.• Assist with escalated, moderately complex customer issues.• Adhere to the team?s policies and standard operating procedures.• Maintain or exceed quality performance metrics.• Maintain high level of confidentiality with product and customer data.• Mentor less experienced representatives in a positive working environment.• Test software products for quality control.• Write documents for product resolution database.
Product Support Rep II
Details: CCH, a Wolters Kluwer business is the leading provider of customer-focused tax, accounting and audit information, software and services for professionals (CCHGroup.com) and is part of the world?s largest tax and accounting provider, Wolters Kluwer Tax & Accounting.The digital future has arrived and the tax and accounting professions are changing rapidly. Professionals today have different needs, expectations and capabilities. In addition to accuracy, they need greater mobility, simplicity and speed. These needs place a premium on access to active intelligence, agile systems and integrated workflow solutions ? in short ?Best in Process? solutions. This is precisely the value that CCH delivers to professionals.We are currently looking for a Product Support Representative.The majority of time of a Product Support Representative is spent on basic to moderately complex issues, working under general supervision, provides product support to internal and external customers on moderately complex technical and product specific issues. May provide remote technical and application support to customers, by phone, email, online chat, and/or remote system access. Developing strong knowledge of product. Understands related issues presented by customers and can correlate issues to products. Resolves unique or basic to moderately complex inquiries by researching technical publications, product guides and by working on common inquiries.• Provide accurate and timely customer service/support by phone, email, and online chat for basic to moderately complex customer issues• Research technical publications and product guides for moderately complex external and internal customer inquiries• Troubleshoot and resolve customer software inquiries using remote system access• Handle difficult customer situations in a professional manner• Provide software troubleshooting for customers• Track support tickets in call tracking system• Assist with escalated, moderately complex customer issues• Adhere to the team?s policies and standard operating procedures• Maintain or exceed quality performance metrics• Maintain high level of confidentiality with product and customer data• Mentor less experienced representatives in a positive manner• Test software products for quality control• Write documents for product resolution databaseWill assist other representatives and possibly other departments in customer or software related inquiries. May be asked to assist in certification of new hardware and/or software. May be asked to provide data for reports for management. Performs other duties as assigned by supervisor.
Banking Support Customer Service Representative (20121779)
Details: Flagstar Bank is seeking a dynamic individual to join our customer service team as a Banking Support Customer Service Representative I. The CSR 1 will be responsible for answering inbound telephone calls from banking customers regarding questions and issues on their accounts. Through the course of these conversations, the CSR 1 will also create detailed documentation to ensure inquiries are handled in an accurate and timely manner and cross-sell basic products and services. The CSR I will be responsible for responding to Banking customer questions and concerns, for example, account balance inquiries, online banking password reset requests and debit card activation requests.The Banking Support team operates from 7:30am-9:00pm Monday-Friday with shifts beginning at 7:30am. Customer Service Representatives must be available to rotate weekend shifts both Saturday and Sunday. Saturday hours are 8:30am-6:00pm, and Sunday hours are 12:00pm-4:00pm.Responsibilities: Specific responsibilities and estimated percentage of time spent include: Respond to Inbound Customer Inquiries by Telephone (50% of time) Handle general customer inquiries upon completion of new hire class Handles all Banking call types, such as IRA, Online Banking and debit card support upon completion of additional call type training Performs interest calculations Maintain familiarity with up to 15 systems and applications in order to research inquiries Ensure familiarity with the most up-to-date policies and procedures to communicate accurate information to customers Use problem solving skills paired with knowledge of Flagstar procedures to identify and communicate appropriate, accurate solutions to customers Escalate issues to management and/or second levels appropriately Perform and explain interest and product-related calculations Meet and exceed customer satisfaction expectations Create and Maintain Case and Sales Lead Documentation During Calls (40% of time) Document case details in a thorough, accurate manner Capture complaint and Voice of the Customer feedback Document customer account maintenance requests for management and second level department review Create sales referrals that include detailed prospect and product information for sales team reviewCross-sell Appropriate Basic Products and Services During Calls (5% of time) Provide customers with information about basic products and services to generate additional revenue and/or increase Flagstar’s value proposition to customer Answer questions and overcome customer objections in order to close sales leads Develop and Maintain Subject Matter Expertise (5% of time) Complete new hire and up to three additional call type training classes Complete up to three soft skills and/or call center-related eLearning classes Actively participate in monthly coaching sessions with the Quality Assurance team; meet or exceed Quality Assurance requirements Recognize and communicate the need for potential additions to current policies and procedures Perform additional responsibilities as assigned by management
Special Events Manager
Details: Special Events ManagerResponsibilities SUMMARY: This is highly responsible, professional, communications project management work. This position is responsible for developing and managing communications projects and special initiatives with a strong customer focus, using standard research and analysis, matrix management and other accepted project management methods, to develop, coordinate and direct the advancement of the department's enhanced customer communications initiatives. The incumbent is responsible for monitoring, evaluating and reporting on communications and market research studies and functions, principally as it relates to internal and external communications in support of Metro's goals and priorities. This highly visible position works with the General Manager's office and the Executive Leadership Team and plans and executes special events, including but not limited to Media events. MAJOR DUTIES: Develops and manages customer and employee communications projects, including developing plans, budgets, procedures and presentations. Serves as the lead planner for Metro's matrix team in preparation for large and small scale special events and policy changes. Serves as the communication liaison for special events. Effectively communicates the needs of external groups while also understanding the impact to WMATA. Participates on and leads various internal and external committees and task forces. Builds and maintains effective working relationships to ensure internal interdepartmental cooperation and coordination. Serves as a voting member on the Mayors Special Events Task Group. Develops relationships with external and internal partners and stakeholders who are coordinating special events. Builds relationships and credibility through frequent meetings with Operations, Bus, Rail, Transit Police and Access Services. Serves as a liaison between event planners and hosts and Operations Central Control, during the special events. Facilitates meetings with internal and external customers to identify gaps in communications. Develops and implements strategies to minimize these gaps. Assists in the implementation and communication of policy changes. Facilitates employee outreach to ensure communication flow. Assists with special projects as needed. The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision. KNOWLEDGE, SKILLS AND ABILITIES: Strong analytical skills, attention to detail and ability to multitask. Ability to work in a fast paced environment with tight deadlines and competing priorities. Ability to communicate and interact with audiences at various levels. Demonstrated project management skills, including proficiency with project management software. Ability to conduct focus groups and facilitate groups with different priorities. Strong research skills, ability to decipher information and present it to a variety of audiences. Understanding of transit operations and how operations activities and decisions impact and correlate to customer information and service. Experience working in a large, public agency with various constituencies and audiences. Ability to represent Metro at meetings with a broad spectrum of external partners and organizations. Ability to work independently and have flexible hours in support of office goals and projects, which includes evenings and weekends. Ability to lead a team, or be a participant, regardless of position within the Authority. Proficiency in Microsoft Office suite, including Excel, Word, Powerpoint, Access. Familiarity with MS Project a plus.
Technical Systems Administrator/Analyst - Permanent role
Details: About DB Healthcare ITDB Healthcare IT, focused solely on healthcare IT domain, partners with Providers, Payers and established healthcare consulting practices to provide them with qualified consulting resources. We have been very successful in providing project directors, program managers, analysts, interface engineers, training and go live consultants for EPIC, Meditech, Eclipsys, Allscripts, Cerner, Siemens and McKesson EMRs and Business Intelligence, ICD-10, HIPPA 5010, EDI, Revenue Cycle and HIM and Data Warehouse experienced resources. More jobs available at http://www.dbhealthcare.com.Technical Systems Administrator/Analyst Employment type: Full timeStart Date: ASAPLocation: Boston, MA Candidate must be local to Boston, MA Benefits 1. Weekly direct-deposit - for all hours and per diems2. 24x7 consultant customer service3. Health benefits (optional)Please send us the following information as soon as possible:1. Updated/Current resume in MS Word2. Availability to start next consulting engagement3. Expected Hourly rate (1099, C2C or W-2)4. Best time to speak to you either today or tomorrow
WEB UI DEVELOPER (HTML & CSS)
Details: WEB UI DEVELOPER (HTML & CSS)Position location: Wolters Kluwer?s CCH TeamMate Subsidiary, Tampa FL (1410 Westshore Blvd)Wolters Kluwer / TeamMate Requisition #13-9266POSITIONSmall but rapidly growing operation (part of Wolters Kluwer Financial Services) is seeking individuals to help us build cutting-edge systems to support our growth strategy. If you?re looking for a dynamic team that cares about their work, and has customers that care about the quality of that work, then TeamMate is right for you.The Web User Interface Developer will be responsible to execute the development of user interface elements for business critical applications and the UI re-design for our NextGen effort. This position will work closely with the User Interface Designer to execute designs into HTML and CSS code, in addition to assisting developers with styling and technical challenges.Web User Interface Developer activities will include:• Translate software requirements and user interface designs into concise and robust interfaces using HTML and CSS code.• Learn the full line of TeamMate products, as well as the technologies, how the user interface code is structured and organized, the support model and the development process;• Create concise and robust user interfaces.• Maintain documentation according to content and timing standards.• Participating in planning games, code reviews, iteration demos, and contextual designs.• serving as an internal technical resource;• Provide exceptional customer service that maintains or increases current customersatisfaction levels.• Represent Wolters Kluwer by developing and maintaining comprehensive knowledge of TeamMate products as well as industry trends through various sources and initiative.• Proactively generate relevant ideas for new and improved use of technology.• Participate in development activities to continually learn more about technology and development.
WEB APPLICATION DEVELOPER /.NET
Details: WEB APPLICATION DEVELOPER /.NETPosition location: Wolters Kluwer?s CCH TeamMate Subsidiary, Tampa FL (1410 Westshore Blvd)Wolters Kluwer / TeamMate Requisition #13-9255POSITIONSmall but rapidly growing operation (part of Wolters Kluwer Financial Services) is seeking individuals to help us build cutting-edge systems to support our growth strategy. If you?re looking for a dynamic team that cares about their work, and has customers that care about the quality of that work, then TeamMate is right for you. We are growing our development team in Tampa, Florida, and we?re looking for highly motivated people working in the latest .Net technologies.Our Web Applications Developer .Net will be responsible for building maintainable and highly scalable and secure business-critical applications that operate 24/7/365. The selected candidate will leverage their 2+ years of .Net / ASP.Net development to focus on web app development, UI development, and the identification and resolution of web application security issues.• Learn the full line of TeamMate products and technologies (usage, work flow, backend coding, how the code is structured and organized), the support model, and the development process.• Translate software requirements into concise and robust programming code.• Maintain documentation according to content and timing standards.• Participating in planning games, code reviews, and iteration demos.• Investigate reported security issues and create solutions to mitigate issues.• Providing tier-4 support for customer issues. Provide exceptional customer service that maintains or increases current customer satisfaction levels.• Serve as an internal technical resource.• Represent Wolters Kluwer by developing and maintaining comprehensive knowledge of Wolters Kluwer TeamMate products as well as industry trends through various sources and initiative.• Proactively generate relevant ideas for new and improved use of technology.• Participate in development activities to continually learn more about technology and development.
Enterprise Data Architect
Details: CT Lien Solutions (www.ctliensolutions.com), a Wolters Kluwer business, provides comprehensive lien search, recording services and life of loan services to lenders, law firms and corporate borrowers nationwide. With more than 30 years of experience and a long-time involvement in the UCC and Public Records industry, we?re the premier and preferred vendor in the industry.Connected to every jurisdiction in the nation, our list of services includes UCC filing and UCC search services, lien portfolio management; mortgage recording services and assignment of mortgage, auto liens and more?all on a nationwide basis.Our state-of-the-art web-based tools and nationwide service teams enhance and expedite lending decisions and secure lien positions throughout the life of every loan.Essential Responsibilities:The Enterprise Data Architect provides thought leadership around the technologies and approaches CTLS uses with respect to its enterprise data. The role will work with Product Management, Operation, and directly with the Product Development teams regarding Master Data Management, software design, and software development and integration technology choices. The role seeks to ensure thoughtful technology and process decisions are made by considering the overall BU/Divisional needs for efficiency, stability and flexibility (i.e. easily modified, enhanced, extended) while still supporting individual project objectives.This position works with all parts of the CTLS business to drive revenue, profit, and customer satisfaction. This position reports to the principal Architect and will provide thought leadership in data strategy, cost-optimization, innovation, and efficiency.• Collaborate with senior leadership to develop and execute enterprise data strategy including the architecture and development of master and reference data management capabilities.• Ensure data accuracy and currency meet the needs of the business and customers.• Assess current data needs, its architecture and tools, and propose plan for improvements to support business growth in the most optimal way.• Research, publish, manage, and work on data modeling and governance frameworks, technology & technical approach, proof of concepts, complex design issues, and technical challenges across projects with regard to enterprise data.• Partner with product development teams to define and design data architecture solution.• Function as a technological evangelist discovering, facilitating discussion, and introducing new idea, technologies, data usage, etc. to the business resulting in new product ideas and influencing software development activities• Maintain a formalized organizational data architecture, roadmap, and best practices• Monitor, measure, and report on enterprise data architecture adoption, issues, opportunities, and plans, etc.• Liaise with other functional/departmental leaders to ensure they are fully informed of objectives, purposes and achievements of this function.• Contribute to the evaluation and development of overall IT strategy and performance.• Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Customer Experience Designer
Details: Wolters Kluwer Law & Business is a leading provider of research products and software solutions in key specialty areas for legal and business professionals, as well as casebooks and study aids for law students. Its major product lines include Aspen Publishers, CCH, Kluwer Law International and Loislaw. Its markets include law firms, law schools, corporate counsel and professionals requiring legal and compliance information.The Customer Experience Designer is responsible for creating market-leading user experience designs for all Wolters Kluwer Law & Business websites and applications. Working closely with Market Research, Product Managers, Business Analysts, Technology and the Customer Experience Lead, the Customer Experience Designer translates complex customer and business requirements into a simple, elegant, consistent online/mobile experience at both the site and the page/interaction design level. This role will contribute to the development of UI design standards and be expected to adhere to them. The Customer Experience Designer collaborates with business partners on customer research and with technology partners in the creation of prototypes and translating designs into a functional application as well as supporting QA and UAT efforts to ensure the fidelity of the implementation of the designs.Specific responsibilities and requirements follow.ESSENTIAL DUTIES AND RESPONSIBILITIES• Represent the customer point of view in business, user interface and technology decision-making• Understand the implications of market, competitive and business drivers for the user experience and communicate them to business and technology partners• Participate in various customer research efforts to define the customer-driven user experience• Produce site map, user flow, wireframe, page layout and UI specification deliverables for hand-off to technology• Provide guidance to product managers in defining and developing content taxonomies• Contribute to the development of and adhere to user interface and site design guidelines• Perform high-fidelity usability testing to validate designs with end-users• Provide guidance to technology during technical implementation to ensure user interface designs are implemented properly• Support User Acceptance Testing (UAT): issue identification and resolution.• Manage individual workload and deliver to agreed-upon project milestones• Work effectively within team to identify and resolve issues• Identify/mitigate risks to delivering solution on time• Communicate effectively with both technical and non-technical individuals at all levelsOTHER DUTIES1. Perform other duties as requested by Supervisor.
MGR, ENGINEERING
Details: MGR, ENGINEERINGOrg Marketing Statement SUMMARY: This is supervisory and managerial engineering design and construction work, which supports the Authority=s Metrorail and Metrobus development programs. Employee in this job is in charge of engineering efforts which relate to the design of systems and resolution of field installation problems, as well as review of quality control in design submittals from construction contractors. The employee has extensive latitude for independent judgment and action within Authority regulation and guidelines. Responsibilities MAJOR DUTIES: Develops engineering plans, schedules and estimates for the Authority=s systems design and construction program; advises and coordinates with various staff within the Authority. Provides overall direction for the resolution of engineering problems, referred in by other offices in the Authority. Supervises the work of engineers engaged in design development and supervises the review and approval of design plans, shop drawings, technical analyses and test documentation submitted to assure conformance with contract requirements. Directs the technical design and constructability reviews of proposed construction contracts and the final review of as-built drawings. Provides staff comments on the needed improvement of contract specification and drawings. Responds to field construction problems via in-house designs or coordinates with appropriate consultants and section designers. Manages value engineering reviews that delineate the advantages and disadvantages of a contractor=s proposals and renders conclusion, recommendations and determination as to merit of the proposals. Assists Office of General Counsel (COUN) and the Office of Procurement and Material (PRMT) with technical advice pertaining to WMATA construction contracts. Recommends which matters should be taken to court and provides expert witness testimony and similar services when requested. Prepares draft annual and long-range forecasts for budgetary and other management purposes for the Office. Prepares or reviews and presents oral and written reports or recommendations as required. Supervises subordinate staff to include recommending applicant selection, disciplinary actions, resolution of grievances, assigning duties, directing work, conducting performance evaluations, approving leave requests and timesheets, and ensuring appropriate subordinate training is provided. Participates in negotiations with Authority consultants and others, as necessary. Makes recommendations to senior management on the application of new technology for the Authority=s operating systems. The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision. KNOWLEDGE, SKILLS AND ABILITIES: Thorough knowledge of the principles and practices of systems engineering disciplines, particularly as they apply to large scale installation projects. Knowledge, or the ability to rapidly acquire knowledge, of Federal and local procurement laws, ordinances, and regulations governing or influencing construction within the signatory jurisdictions of the WMATA Compact. Knowledge of state-of-the-art developments in areas related to responsibilities. Ability to stay abreast of state-of-the-art developments in the design and construction field. Ability to establish and maintain effective working relationships with other offices of the Authority, consultants, contractors, and agencies. Ability to oversee development of annual and long-range plans/programs/budgets and to implement functions effectively within approved budgetary constraints. Ability to effectively supervise a professional engineering and management staff and to guide the Authority=s engineering consultants and, through the staff and consultants to obtain on-time, high-quality, safe, cost-effective transit construction. Ability to do frequent walking over rough, uneven ground, occasional crouching in confined spaces, and climbing ladders and scaffolding in a typical construction site work environment. Ability to do recurring lifting of sets of full-size drawings which weigh up to 50 pounds. Wearing of hard hats on all construction sites is mandated; wearing other safety protective equipment or clothing is necessary on occasion. Ability to communicate effectively.
Lead Visual Designer
Details: Want more than just a job? Join Forever 21’s Visual team and showcase your phenomenal skills while working with our exceptional Department! Position: Lead Visual Designer (Seasonal) Department: Visual Merchandising Reports to: Visual Creative Manager Direct Reports: No FLSA Status: Exempt Location: 3880 N Mission Los Angeles, CA 90031 Job Purpose: The Lead Visual Designer for Seasonal will partner with Retail Visual Design Supervisor to plan and execute innovative and creative retail designs for all seasonal rollouts and launches. Deliverables: • Collaborate with the Retail Visual Design Supervisor to review project schedules and generate initial timelines for all seasonal launches • Assist with the development of retail environmental design concepts that create store experiences • Partner with stylists and merchandisers to develop interior environments • Work closely with the Marketing, Graphics, Styling, Merchandising and Sourcing/Allocation teams to ensure that all internal stakeholders are updated on the status of all seasonal rollouts • Develop multiple prototypes/samples as design solutions which meet the design, functional and budgetary criteria for each season • Establish direction for materials and finishes • Participate in seasonal window directive setups; participate in corporate floor sets and assist with visual production/design as necessary • Review window directives prior to posting to ensure visual and interior elements are presented correctly Knowledge, Skills, and Qualifications: • Must have an Associate or Bachelor’s degree in Visual Communications, Fashion Design, or a similar field • Must have 3-5 years of experience as a Visual Designer or a similar role; extensive (5-7 years) of visual merchandising experience can be substituted • Exceptional merchandising skills with knowledge of current fashion/merchandising trends • Must be proficient in design software including Adobe Creative Suite and Sketch Up • Strong written and verbal communication/presentation skills • Ability to prioritize and react with a sense of urgency • Travel within the United States and abroad is required for 3-10 consecutive days on a regular basis • When in store, the employee spends 95% of the time moving about stores; physical activity including climbing a ladder, kneeling, reaching on a frequent basis and lifting up to 35lbs will be required At Forever 21, style isn’t dictated…It’s inspired. Forever 21 is the leading fashion retailer of the latest trends and the season’s hottest styles at can’t-resist-prices. U.S. and international locations stay true to the fast-fashion destination’s iconic store aesthetic giving fashion fans all over the globe the unforgettable shopping experience that is the one and only Forever 21. Joining the Forever 21 family means joining an incredible team of talented, passionate and innovative people who work together to bring fashion to everyone, everywhere. We’re always on the lookout for talented individuals eager to thrive in our fast-paced, dynamic environment filled with vast opportunities for career growth and development. This is a place where your ideas become actualized, creativity is encouraged and the possibilities are endless. Be part of something epic. Be part of Forever 21. Apply today!
Senior EAI Architect - Contract To Hire
Details: About DB Healthcare ITDB Healthcare IT, focused solely on healthcare IT domain, partners with Providers, Payers and established healthcare consulting practices to provide them with qualified consulting resources. We have been very successful in providing project directors, program managers, analysts, interface engineers, training and go live consultants for EPIC, Meditech, Eclipsys, Allscripts, Cerner, Siemens and McKesson EMRs and Business Intelligence, ICD-10, HIPPA 5010, EDI, Revenue Cycle and HIM and Data Warehouse experienced resources. More jobs available at http://www.dbhealthcare.com.Senior EAI Architect Duration: Contract to hire after 12 Months++Start Date: ASAPLocation: St. Paul, MNCandidate must be located within 100 miles of St. Paul, MN or willing to move to project location for the duration of the project.Benefits1. Weekly direct-deposit - for all hours and per diems2. 24x7 consultant customer service3. Health benefits (optional)Please send us the following information as soon as possible: 1. Updated/Current resume in MS Word2. Availability to start next consulting engagement3. Expected Hourly rate (1099, C2C or W-2).4. Best time to speak to you either today or tomorrow
Housekeeping Guestroom Attendant II PRN
Details: Position Description:Responsible for daily cleaning and supplying of all areas according to schedules established by the EVS Department Director. General duties shall include: mopping, vacuuming, cleaning of lavatory, showers and furniture , stocking supplies, wall cleaning, dusting, fixture cleaning and other duties as assigned by Department Director and/or Supervisor.
Housekeeping Guestroom Attendant I PRN
Details: Position Description:Responsible for daily cleaning and supplying of all areas according to schedules established by the EVS Department Director. General duties shall include: mopping, vacuuming, cleaning of lavatory, showers and furniture , stocking supplies, wall cleaning, dusting, fixture cleaning and other duties as assigned by Department Director and/or Supervisor.
Housekeeping Guestroom Attendant II - Part-time Days
Details: Round Rock Medical Center:Environmental ServicesPosition Description:Responsible for daily cleaning and supplying of all areas according to schedules established by the EVS Department Director. General duties shall include: mopping, vacuuming, cleaning of lavatory, showers and furniture , stocking supplies, wall cleaning, dusting, fixture cleaning and other duties as assigned by Department Director and/or Supervisor.
Customer Service Representative
Details: CCH, a Wolters Kluwer business is the leading provider of customer-focused tax, accounting and audit information, software and services for professionals (CCHGroup.com) and is part of the world?s largest tax and accounting provider, Wolters Kluwer Tax & Accounting.The digital future has arrived and the tax and accounting professions are changing rapidly. Professionals today have different needs, expectations and capabilities. In addition to accuracy, they need greater mobility, simplicity and speed. These needs place a premium on access to active intelligence, agile systems and integrated workflow solutions ? in short ?Best in Process? solutions. This is precisely the value that CCH delivers to professionals.BASIC FUNCTIONSenior Customer Service Representative is responsible for establishing and maintaining relationships with the customer on behalf of the company by taking responsibility for each customer contact and transaction. The Senior Customer Service Rep works in a fast paced, customer focused environment. With limited supervision, Senior CSR handles complex and high level escalated inquiries from customers, sales reps and internal staff received via phone, email and chat providing service in an efficient, courteous and professional manner. Resolves customer?s service or billing inquires or questions by performing activities such as entering, researching or tracking orders, reviewing bills for accuracy, adjustment requests, preparing corrected billing documents and ensuring correct payment/credit application. Delivers excellent customer service through fast and accurate processing of orders and account maintenance requests. Serves as a product, process and back office systems resource and knowledge expert for others. Provides training, coaching and assistance for team members. Accountable for meeting and maintaining standards for quality and productivity for all transactions. This position requires strong customer focus, excellent communication skills and analytical and math skills needed to reconcile customer order and billing issues. Typically requires a high school education or equivalent and 3 - 5 years of related experience.ESSENTIAL DUTIES AND RESPONSIBILITIES• Provide accurate and timely customer service/support by phone, chat, and email• Deliver professional level of customer satisfaction consistent with organizational and customer needs• Research, reconcile, and respond to complex customer account inquiries and larger accounts with minimal assistance• Handle escalated customer issues• Assigns web tickets• Process order entry transactions in applicable back office or support systems• Assist sales reps with customer account issues or order entry inquiries• Process customer account maintenance transactions such as address and contact changes• Track support tickets in call tracking system• Maintain or exceed quality and quantity performance metrics• Maintain high level of confidentially with products and customer data• Updates job knowledge by participating in training of new products• Sells additional services by recognizing opportunity?s to up-sell, explain new features and product information• Ability to manage multiple priorities within a fast paced environment• Assists with department projects as needed• Provides updates for monthly reporting• Provides training, coaching and assistance for team membersOTHER DUTIES• Perform other duties as assigned by supervisor
Client Account Manager - No Sales
Details: Are you a team player who aspires to do more with your career? Are you looking for 'more' than just administrative work? Do you want to manage client accounts but would rather not work in a sales role? Do you have experience building and maintaining relationships with existing clientele or have experience in a consultative customer service environment? Are you looking for a team-oriented, fast-paced environment that would provide you with opportunities for advancement?CT Corporation (www.ctcorporation.com), a Wolters Kluwer business, is committed to providing intelligent software and the highest quality service standards to support legal professionals in their workflows for corporate compliance and transactions, due diligence, litigation support, e-Discovery, law department management, and trademark management. CT builds its offerings within the framework of an extensive knowledge of our customers? work processes and the challenges they face. We continue to build on these strengths through close customer relationships and consistent research gleaned from our clients. CT companies provide the best solutions for registered agent, compliance and governance services, law department management, lien management, litigation support and trademark management.We currently have an exciting opportunity for an Associate Customer Specialist available in our Boston office.The Associate Customer Specialist (ACS) for Wolters Kluwer (WK) Corporate Legal Services (CLS) CT Corporation is an entry-level position responsible for developing the ability to provide managed services (e.g., annual report filings) and consultative customer service to assigned customers. The ACS learns the complete line of CT product and services, CT systems and processes, and the business and annual report filing requirements for each state to meet company objectives and exceed customer expectations. Activities of the ACS include: developing knowledge of the department, company and industry as a whole; managing the fulfillment and maintenance of customer business needs; utilizing a consultative approach to understand and resolve customer issues and queries; managing financial transactions; participating in organizational activities to meet or exceed company objectives; representing Wolters Kluwer within the industry.ESSENTIAL DUTIES AND RESPONSIBILITIES•Develops knowledge of the department, company and industry as a whole by attending and fully engaging in formal training sessions; participating in informal training/mentoring sessions (e.g., with a CS, SCS, ATL or TL); engaging in self-directed learning (e.g., studying information provided in a timely manner); learning all processes and procedures used within the department; learning all systems and applications used within the department; developing a comprehensive knowledge of all CT products and services; understanding the mission, vision and goals of the team and of the service/sales organization; developing a comprehensive knowledge of business and annual report requirements for each state; and collaborating with peers and management to continuously improve (e.g., accepting critical feedback and implementing suggestions).•Manages the fulfillment and maintenance of customer business needs by participating in on-boarding conference calls with newly assigned customers; establishing a long-term working relationship withassigned customers (e.g., law firms, business entities); owning and maintaining managed services (e.g., annual report filings, business licenses) for assigned customers; maintaining complete, accurate and up-to-date records of customer data; communicating with customers on a monthly basis to complete objectives; coordinating and managing the completion of customer filings (e.g., annual reports) prior to the established due dates; liaising with business partners to ensure all work is accurate and on time; and escalating issues that require additional expertise or authority (e.g., business partner performance, customer out of contact).•Utilizes a consultative approach to understand and resolve customer issues and queries by accepting and responding to incoming calls and e-mails from assigned customers in a timely manner; providing consultative customer service to identify customer needs; seamlessly navigating multiple internal and external systems and tools to fulfill customer needs; providing information to answer basic customer questions (e.g., billing inquiries, state requirements); providing comprehensive answers to questions about CT products and services; and advancing sales opportunities to the sales team.•Manages financial transactions by posting charges for customer transactions; adjusting financial charges as necessary to ensure fair and accurate billing; and issuing checks for disbursements.•Participates in organizational activities to meet or exceed company objectives by identifying and reporting opportunities to increase individual and/or team efficiency; applying subject matter expertise to special projects that will help achieve company objectives; and collaborating with peers to develop and advance company-wide initiatives and strategies.•Represents Wolters Kluwer within the industry by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiatives; communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation; behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism.OTHER DUTIES1. Proactively pursues professional development activities (e.g., establishing personal networks).2. Manages time and company resources appropriately.3. Performs other duties as requested by the Team Leader.
