Assistant Manager Store\Kiosk Tulsa OK (Highland)
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Assistant Manager Store\Kiosk White Lake Fisk Corners
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Assistant Manager Store\Kiosk Owensboro KY
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Store Manager I Jackson
Details: Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria. ROLES & RESPONSIBILITIES Customer Experience and Sales•Fully accountable for store implementation of The AT&T Retail Promise•Fully accountable for execution of sales, service and customer experience initiatives in store•Supervise store personnel to:o Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experienceo Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times o Consistently demonstrate excellent leadership and coaching skillso Create a work environment where motivated people can excel•Oversee Store floor experience - Act as Floor Generalo Own Customer Coordination,Welcome and Wait Time processo Support Team and assist with customer transactions•Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance•Perform role plays with personnel on a regular basis to demonstrate “what right looks like”•Facilitate weekly personnel training/educational sessions•Monitor the Customer FeedbackTool on a daily basis•Resolve or escalate appropriately any billing or service issues Employee Management and Development•Interview, hire and make necessary discipline decisions, including terminations, for store personnel •Inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion•Improve employee engagement throughout territory through appropriate behaviors and actions•Develop and execute individual development plans for store personnel•Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service •Conduct On The Spot (OTS) Coaching•Execute A & D process for direct reports•Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed•Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections•Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize•Ensure Fair Labor Standards Act (FLSA) compliance•Approve and communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Document and report concerns with sellers’ knowledge and/or behavior and provide additional coaching and/or discipline as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Act as Floor General - responsible for all activity in store at all times•On the sales floor the majority of the time to coach and develop personnel•Partner with Area Retail Sales Manager to review headcount forecast plan and staffing•Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches•Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis Merchandising•Accountable for adhering to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customer Compliance•Drive operational compliance of back office processes, procedures and policies•Ensure timely completion of required training to empower personnel to succeed•Implement, execute and inspect existing and new retail programs, tools and training•Execute monthly cost reviews of overtime, discounts, returns and credits•Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities. Other•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Required QualificationsTwo years sales/customer service experience in telecommunications or related industry One year management experience Excellent sales skills and demonstrated ability to meet or exceed performance standards Ability to motivate and lead direct reports Ability to work flexible hours, including evenings, weekends and holidays Ability to operate a personal computer, wireless equipment, copier and fax Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience in the telecommunications or related industry Effective communication, presentation and interpersonal skills Strong organizational skills with attention to detail Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredProvisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Assistant Manager Store\Kiosk Midland TX (Midland San Miguel)
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Bilingual Required English\Spanish Assistant Manager Store\Kiosk Yauco PR (Yauco Plaza)
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Part Time Sales Support Representative Jefferson City MO
Details: AT&T: So Much More of What You Work For Looking for an opportunity where you can put your energy and enthusiasm to work? Of course you are.How about a chance to learn, grow and advance with the number one wireless company in America?Even better.We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.Opportunity, Security - and Great People Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.•Start with the paycheck: We offer a competitive base pay.•Add a full benefits package for both full and part time team members, which includes medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services. •Round out your experience with paid training on the latest technologies and devices - today, tomorrow and for as long as you work with us•As you learn and succeed, you’ll be eligible for new opportunities and financial rewards•And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistanceJOB DESCRIPTION Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively. Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management. GENERAL DUTIESThe functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTION WHICH ARE NORMALLY REQUIRED:Customer Experience and Sales•Deliver AT&T’s “Our Retail Promise”•Welcome customers to our store, coordinate check-in process and customer flow •Function as a customer experience advocate•Assist with sales when needed•Work in a team environment to meet and exceed assigned goals Store Operations (*may or may not not be required in all locations)•Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies•Perform operational tasks to maintain audit-ready status in store at all times •Prepare bank deposits•Balance cash drawer•Process and prepare paperwork for recordkeeping and report generation•Assist with store merchandising MINIMUM REQUIREMENTS:•Perform the following with reasonable accommodation:o Work flexible hours (including evenings, weekends and holidays)o Stand for long periods of timeo Ability to lift up to 25 poundso Operate a personal computer, wireless equipment, copier and faxo Work in other locations as the needs of the business dictate what may be requiredo May be required to wear a uniform or company apparel as designated by management PREFERRED QUALIFICATIONS:•Associate Degree•1+ years of relevant work experience•Telecommunications industry knowledge•Excellent interpersonal, verbal and written communication skills and attention to detail•Strong working knowledge of computer systems/software and computerized billing•Strong customer service skills•Thorough research skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Assistant Manager Store\Kiosk Kapolei HI (Kapolei Farrington Hwy)
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Store Manager II Honolulu HI (Kapahulu)
Details: Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria. ROLES & RESPONSIBILITIES Customer Experience and Sales•Fully accountable for store implementation of The AT&T Retail Promise•Fully accountable for execution of sales, service and customer experience initiatives in store•Supervise store personnel to:o Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experienceo Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times o Consistently demonstrate excellent leadership and coaching skillso Create a work environment where motivated people can excel•Oversee Store floor experience - Act as Floor Generalo Own Customer Coordination,Welcome and Wait Time processo Support Team and assist with customer transactions•Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance•Perform role plays with personnel on a regular basis to demonstrate “what right looks like”•Facilitate weekly personnel training/educational sessions•Monitor the Customer FeedbackTool on a daily basis•Resolve or escalate appropriately any billing or service issues Employee Management and Development•Interview, hire and make necessary discipline decisions, including terminations, for store personnel •Inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion•Improve employee engagement throughout territory through appropriate behaviors and actions•Develop and execute individual development plans for store personnel•Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service •Conduct On The Spot (OTS) Coaching•Execute A & D process for direct reports•Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed•Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections•Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize•Ensure Fair Labor Standards Act (FLSA) compliance•Approve and communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Document and report concerns with sellers’ knowledge and/or behavior and provide additional coaching and/or discipline as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Act as Floor General - responsible for all activity in store at all times•On the sales floor the majority of the time to coach and develop personnel•Partner with Area Retail Sales Manager to review headcount forecast plan and staffing•Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches•Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis Merchandising•Accountable for adhering to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customer Compliance•Drive operational compliance of back office processes, procedures and policies•Ensure timely completion of required training to empower personnel to succeed•Implement, execute and inspect existing and new retail programs, tools and training•Execute monthly cost reviews of overtime, discounts, returns and credits•Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities. Other•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Required Qualifications Two years sales/customer service experience in telecommunications or related industry One year management experience Excellent sales skills and demonstrated ability to meet or exceed performance standards Ability to motivate and lead direct reports Ability to work flexible hours, including evenings, weekends and holidays Ability to operate a personal computer, wireless equipment, copier and fax Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience in the telecommunications or related industry Effective communication, presentation and interpersonal skills Strong organizational skills with attention to detail Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredProvisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Assistant Manager Store\Kiosk Christiansted VI (St. Croix)
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Assistant Manager Store Pittsburgh PA Greentree Road
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Sales Support Representative Tulsa OK (Crossing Oaks)
Details: AT&T: So Much More of What You Work For Looking for an opportunity where you can put your energy and enthusiasm to work? Of course you are.How about a chance to learn, grow and advance with the number one wireless company in America?Even better.We’re AT&T, and the only thing we enjoy more than pioneering and selling the latest devices is helping people make the most of them.Our retail opportunities are among the best, offering you great pay, strong benefits, advancement potential and a work environment full of fast-paced fun.Opportunity, Security - and Great People Find out what it’s like to work in an industry that’s not about to slow down- with a company that has a legacy of successful innovation.•Start with the paycheck: We offer a competitive base pay.•Add a full benefits package for both full and part time team members, which includes medical, dental, vision, 401(k), tuition reimbursement, paid time off, work/life resources and discounts on AT&T products and services. •Round out your experience with paid training on the latest technologies and devices - today, tomorrow and for as long as you work with us•As you learn and succeed, you’ll be eligible for new opportunities and financial rewards•And every day, you’ll work in a fast-paced environment with customers and colleagues that appreciate your energy and assistanceJOB DESCRIPTION Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring an extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions and advising of any wait time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers needs are addressed promptly, and communicating with the management team effectively. Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions. Perform other duties as assigned by management. GENERAL DUTIESThe functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:GENERAL ESSENTIAL FUNCTION WHICH ARE NORMALLY REQUIRED:Customer Experience and Sales•Deliver AT&T’s “Our Retail Promise”•Welcome customers to our store, coordinate check-in process and customer flow •Function as a customer experience advocate•Assist with sales when needed•Work in a team environment to meet and exceed assigned goals Store Operations (*may or may not not be required in all locations)•Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies•Perform operational tasks to maintain audit-ready status in store at all times •Prepare bank deposits•Balance cash drawer•Process and prepare paperwork for recordkeeping and report generation•Assist with store merchandising MINIMUM REQUIREMENTS:•Perform the following with reasonable accommodation:o Work flexible hours (including evenings, weekends and holidays)o Stand for long periods of timeo Ability to lift up to 25 poundso Operate a personal computer, wireless equipment, copier and faxo Work in other locations as the needs of the business dictate what may be requiredo May be required to wear a uniform or company apparel as designated by management PREFERRED QUALIFICATIONS:•Associate Degree•1+ years of relevant work experience•Telecommunications industry knowledge•Excellent interpersonal, verbal and written communication skills and attention to detail•Strong working knowledge of computer systems/software and computerized billing•Strong customer service skills•Thorough research skills Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Store Manager I Webster NY
Details: Meet and exceed customer experience and sales objectives for store. Supervise the overall daily operation of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, customer satisfaction, audit scores, and other criteria. ROLES & RESPONSIBILITIES Customer Experience and Sales•Fully accountable for store implementation of The AT&T Retail Promise•Fully accountable for execution of sales, service and customer experience initiatives in store•Supervise store personnel to:o Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experienceo Ensure every seller follows the AT&T Retail Experience and executes on all 5 Key Behaviors at all times o Consistently demonstrate excellent leadership and coaching skillso Create a work environment where motivated people can excel•Oversee Store floor experience - Act as Floor Generalo Own Customer Coordination,Welcome and Wait Time processo Support Team and assist with customer transactions•Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance•Perform role plays with personnel on a regular basis to demonstrate “what right looks like”•Facilitate weekly personnel training/educational sessions•Monitor the Customer FeedbackTool on a daily basis•Resolve or escalate appropriately any billing or service issues Employee Management and Development•Interview, hire and make necessary discipline decisions, including terminations, for store personnel •Inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion•Improve employee engagement throughout territory through appropriate behaviors and actions•Develop and execute individual development plans for store personnel•Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service •Conduct On The Spot (OTS) Coaching•Execute A & D process for direct reports•Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed•Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections•Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize•Ensure Fair Labor Standards Act (FLSA) compliance•Approve and communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Document and report concerns with sellers’ knowledge and/or behavior and provide additional coaching and/or discipline as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Act as Floor General - responsible for all activity in store at all times•On the sales floor the majority of the time to coach and develop personnel•Partner with Area Retail Sales Manager to review headcount forecast plan and staffing•Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches•Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis Merchandising•Accountable for adhering to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customer Compliance•Drive operational compliance of back office processes, procedures and policies•Ensure timely completion of required training to empower personnel to succeed•Implement, execute and inspect existing and new retail programs, tools and training•Execute monthly cost reviews of overtime, discounts, returns and credits•Responsible for performing Access Review Tool (ART) periodic audits for direct employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities. Other•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Required QualificationsTwo years sales/customer service experience in telecommunications or related industry One year management experience Excellent sales skills and demonstrated ability to meet or exceed performance standards Ability to motivate and lead direct reports Ability to work flexible hours, including evenings, weekends and holidays Ability to operate a personal computer, wireless equipment, copier and fax Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience in the telecommunications or related industry Effective communication, presentation and interpersonal skills Strong organizational skills with attention to detail Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredProvisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Assistant Manager Store\Kiosk Saugus MA
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Assistant Manager Store\Kiosk Gastonia NC
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
AT&T Assistant Manager Store\Kiosk Vallejo CA
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Specialist Client Services Proj Mgmt
Details: The Transport Order Project Manager (TOPM) is responsible for ordering and project management of customer access & AT&T internal (AGN Backbone) carrier circuits and Network to Network Interface (NNI) Layer 2 and 3 services. Orders are placed with multiple telecommunications suppliers and carriers thru out the LA region with specific focus on Telmex and services in / out of Mexico. The TOPM works with these carriers and with AT&T customers to achieve project delivery milestones, and organizational operations objectives eg cycle time commitments & on time performance. Following orders through to completion, and managing escalations internally and with the carriers, where appropriate. Spanish language skills are mandatory for this position and Portuguese will be seen as a distinct advantage. Overall Purpose: Responsible for all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs. Provides a single point of contact and is the AT&T face to the customer during implementation. Responsible for relationship management with AT&Ts strategic customers during the project/program management life cycle and may provide consultative advice and support. Projects are typically high-value and may be long- term. Must have thorough understanding of AT&T products and services. May also manage the integration of vendor tasks and track and review vendor deliverables. Provides guidance and expertise in project management through the use of a structured project management methodology to define and carry out business objectives. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems. Responsible for client satisfaction. Key Roles and Responsibilities: Under direct supervision, conducts project management of small projects or a portion of medium to large projects. Works as a team member on projects. Project tasks are typically well defined and may follow a repeatable framework. Works from detailed work plans, schedules, project estimates, and status reports typically created by a higher level project manager or supervisor. Attends project meetings and is responsible for project tracking and some analysis. Ensure adherences to quality standards and reviews project deliverables. Communicates to internal PM team members. Education: Preferred Bachelor of Math/Science/Project Management/Engineering/Liberal Arts/Education degree or equivalent experience. . Supervisory: No.Experience: Typically requires 0-1 year experience.Relocation is not being offered for this position the selected candidate would have to work in Miami, FL.
Assistant Store Manager North Hollywood CA
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Assistant Manager Store\Kiosk El Paso TX (Fountains At Farah)
Details: Meet and exceed customer experience and sales objectives for store. Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel. Ensure an extraordinary customer experience at all times. ROLES & RESPONSIBILITIES Customer Experience and Sales•Execute store’s implementation of The AT&T Retail Promise•Assist Store Manager to:o Execute store initiatives related to sales, service, and customer experience o Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targetso Create a work environment where motivated people can excelo Coach personnel on “opportunities” with key sales and reputation metrics, recognize teams on positive performance against key sales and reputation o Perform role plays with personnel on a regular basis to improve interactions with customers o Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience• Facilitate weekly personnel training/educational sessions as directed by Store Manager• Monitor Customer Experience Dashboard • Resolve or escalate appropriately any billing or service issueso Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions• Consistently demonstrate excellent leadership and coaching skills Employee Management and Development•Assist, inspire and engage employees by motivating team to succeed•Lead by example•Develop employees for growth and promotion•Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service•Improve employee engagement through leadership skills• Partner with Store Manager to observe and coach all employees as needed, providing feedback around sales technique effectiveness and providing excellent customer service• Improve store employee engagement through leadership skills • Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and company policies as directed by Store Manager • Fully understand and assist in educating personnel on compensation plan and how to maximize their earnings• Assist in ensuring all time cards are reviewed and accurate•Communicate temporary assignments and overtime for floating personnel Product Launches•Partner with Store Manager to successfully launch new products, services or processes•Actively inspect post-launch and drive improved results with best practices•Inspect that employees are properly trained on new products and promotions to sell with confidence•Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate•Coordinate with security, facilities and mall management to ensure smooth product launch day execution Store Operations Staffing/Scheduling•Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times•Facilitate the monthly scheduling processMerchandising•Adhere to the iPOG and the merchandising standards•Instill a sense of pride and ownership in store appearance - where all employees understand their store is the face of AT&T to every customerCompliance•Drive operational compliance of back office processes, procedures and policies•Inspect existing and new retail programs, tools and trainingOther•Report fraudulent activity to Asset Protection•On call for store emergencies Demonstrate AT&T Extraordinary Leader Model Characteristics•Continuously display high integrity•Develop strategic perspective and champion change•Inspire others to high performance through collaboration and teamwork•Utilize professional expertise to solve problems and analyze issues•Capture initiative and strive for results Desired QualificationsThree or more years sales/customer service experience in the telecommunications or related industry Previous management experience Well developed planning, analytical and problem-solving skills Strong organizational skills and attention to detail Strong communication, leadership, and presentation skills Ability to operate a personal computer, wireless equipment, copier and fax Ability to work at multiple locations within district preferred Familiarity with wireless terminology and AT&T Mobility systems preferredAssistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
