Customer Support Specialist & Customer Service Representative
Goodbye ordinary jobs. Hello Cutting Edge. Customer SupportSpecialist & Customer Service Representative Simplyput, AT&T delivers the industry's hottest products andservices. Every day, AT&T connects our customers and our peoplewith the coolest, most cutting-edge technology anywhere. We're notjust the phone company anymore, and you're not just any salesperson. Say hello to amazing training, great benefits, and a realcareer on the cutting edge. Connect today: www.att.jobs/oklahomacity Diversity is the AT&T way ofstanding apart. Equal Opportunity Employer.When applying for this position, please mention you found it onJobDig.
Mechanical Integration/Packaging Manager
Details: Teledyne Technologies Incorporated is a leading provider of sophisticated electronic components and subsystems, instrumentation and communications products, including defense electronics, monitoring and control instrumentation for marine, environmental and industrial applications, harsh environment interconnect products, data acquisition and communications equipment for air transport and business aircraft, and components and subsystems for wireless and satellite communications. We also provide engineered systems and information technology services for defense, space and environmental applications, manufacture general aviation engines and components, and supply energy generation, energy storage and small propulsion products.We serve niche market segments where performance, precision and reliability are critical. Our customers include government agencies, aerospace prime contractors, energy exploration and production companies, major industrial companies, and airlines and general aviation companies.Teledyne Technologies Incorporated specializes in providing a broad range of high technology solutions and products to the marketplace. Teledyne Imaging Sensors is an integral member of the new Digital Imaging Segment of Teledyne Technologies. Imaging Sensors provides advanced imaging solutions for a variety of customers, including the DoD, NASA, prime system integrators, and commercial customers. In the civilian space arena, Teledyne sensors are the most advanced sensors on board the Hubble space telescope, and they are also found on board the majority of NASA space probes and ground based telescopes. In the DoD arena, Teledyne sensors are integrated into several major systems for persistent surveillance, chemical detection, and target identification, among others.ESSENTIAL DUTIES:Lead the Mechanical Engineering group. This group is responsible for Opto-Mechanical design and prototyping of focal plane array (FPA) packages, integrated Dewar cooler assemblies (IDCAs), cameras, and related tooling. Mechanical Engineering also supports Electrical Engineering and Test with mechanical design of flex cables, fixtures, and Test Dewar components. This group furthermore provides support to other Teledyne business units with structural, thermal and failure analysis as needed.
Senior Director of Distribution
Details: Responsible for managing the Food Distribution’s regional distribution operations. Develops plans, directs, and oversees distribution systems. Assures the adequate potential consistent with sound inventory control. Coordinates and controls warehouse operations across the assigned region. Reviews, develops and implements operating methods, procedures and practices to assure maximum efficiency and receipt of storage and shipment of all merchandise. Essential DutiesStaff responsibility for Distribution Center operations, activities and profit performanceReviews, recommends , develops and implements changes in Distribution operations systemsAssists in the development and oversight of Distribution Center operating and capital budgetsEvaluates Distribution Center operations, performance and results and recommends corrective measuresOversees uniform application and enforcement of approved Distribution Center operating policies, procedures, practices and methods including but not limited toReviews performance and recommend Distribution Center personnel appointments, promotions, transfers, dismissals and compensation within established policy limitsCounsels and assists in the development of Corporate, Independent and “Other” Wholesale salesRecommends physical improvements in Distribution Center facilities.Oversees Distribution space and equipment utilization, facility layout, capacity and staff planningOversees application of the policies and procedures in compliance with Company and government regulatory rules and policiesRecommends Warehouse Training Programs, and confers on their development and executionCoordinates Distribution activities across Company functional structureRecommends Warehouse Training Programs, and confers on their development and executionEnsures the performance driven elements of the Promise mission and values are applied Knowledge, Skills & AbilitiesBachelors degree in Business Administration or other related field. 10+ years experience in Distribution Center Operations with 5+ years in a supervisory/ managerial role. Broad range of industry experience in retail, wholesale or hard and soft lines. Extensive experience working with warehouse operating systemsExcellent leadership, interpersonal, organizational, prioritization, oral and written communication skills~cb~
REST MGR SUBWAY #355R 435-$45k Total Comp Package
Details: OverviewDate Posted: 3/29/2013Job Code: GSU355Category: Restaurant ManagementDescription Do you want to “Fuel Your Career”? Do you have experience in Quick Service, Fast Food, or Full Service Restaurant management? Do you have a proven track record of successful restaurant operations, delivering quality product in a safe working environment, providing exceptional customer service, and training and development? Love’s Restaurant Managers promote sales growth, conduct training, exhibit and coach outstanding customer service, demonstrate a high sense of urgency, maintain a clean and safe facility, deliver a quality product, and ALWAYS do what’s right for our employees. Consider joining our team if you: Prefer a hands-on and fast-paced work environment Understand the importance of excellent customer service Are looking for a challenging and rewarding career Seek advancement opportunities for personal and professional growth Lead by example and take initiative Are willing to relocate to other cities and/or states for advancement opportunities Minimum Requirements Requirements: 1+ years restaurant management experience 1+ years experience managing operations with an annual sales volume of $1+ million 1+ years experience affecting and deciphering budgets and P&L statements 1+ years experience supervising and training 5-10 employees Proven track record of providing a quality product and maintaining a clean facility Valid driver’s license Ability to lift a minimum of 50lbs on a regular basis Intermediate level PC skills including MS Outlook, MS Word, and MS Excel Benefits: Competitive Salary Quarterly Bonus Love’s Shares Profit Sharing 401 (K) Savings Plan Group Health Plan including Life Insurance Dental Benefits Vacation Company Growth: Love’s continues to grow at a rate of 20+ new stores per year throughout the US. Our growth equals expanding advancement opportunities for our employees. Love’s is currently ranked #7 on Forbes Magazine’s annual listing of America’s largest privately held companies. Whether Corporate, Retail, Restaurant, or Tire Care; we offer you the opportunity to be the PILOT of your own career. Fuel your career!PI58651088
Clerk, Facilities Maintenance
Details: The Facility Maintenance Clerk is a support position for the Facility Managers and Maintenance Department Staff. Position responsibilities include accurate and timely handling of communications and documents to/from and within the department. Duties include ordering, tracking, scheduling, and simple accounting. The Facility Maintenance Clerk works closely with department supervisors and fellow associates within the organization to achieve an accurate, effective, and efficient execution of maintenance.
MANAGER IN TRAINING #44
Details: OverviewDate Posted: 4/1/2013Job Code: TMS245Category: Retail ManagementDescription Do you want to “Fuel Your Career”? Do you have experience managing high volume operations in Retail, Restaurants, Travel Stop or Convenience, Big Box, Grocery, or Department Store? Do you have a proven track record of successful operations, providing exceptional customer service, and training and development? Love’s Retail Managers promote sales growth, ensure their teams are well trained, exhibit and coach outstanding customer service, demonstrate a high sense of urgency, maintain a clean and safe facility, and ALWAYS do what’s right for our employees. Consider joining our team if you: Prefer a hands-on and fast-paced work environment Understand the importance of excellent customer service Are looking for a challenging and rewarding career Seek advancement opportunities for personal and professional growth Lead by example and take initiative Are willing to relocate to other cities and/or states for advancement opportunities Minimum Requirements Requirements: 2+ year’s retail, restaurant, travel stop or c-store, big box, grocery, or department store management experience 2+ years experience managing operations with an annual sales volume of $2+ million 2+ years experience effecting and deciphering budgets and P&L statements 2+ years experience supervising and training 5-10 employees Valid driver’s license Ability to lift a minimum of 50lbs on a regular basis Intermediate level PC skills including MS Outlook, MS Word, and MS Excel Benefits: Competitive Salary Quarterly Bonus Love’s Shares Profit Sharing 401 (K) Savings Plan Group Health Plan including Life Insurance Dental Benefits Vacation Company Growth: Love’s continues to grow at rate of 20+ new stores per year throughout the US. This growth equals expanding advancement opportunities for our employees. Love’s is currently ranked #7 on Forbes Magazine’s annual listing of America’s largest privately held companies. Whether Corporate, Retail, Restaurant, or Tire Care; we offer you the opportunity to be the PILOT of your own career. Fuel your career!PI58651085
Retail Assistant Manager/Store Manager Trainee
Details: OverviewDate Posted: 4/2/2013Job Code: MTS274Category: Retail ManagementDescription Do you want to “Fuel Your Career”? Do you have experience managing high volume operations in Retail, Restaurants, Travel Stop or Convenience, Big Box, Grocery, or Department Store? Do you have a proven track record of successful operations, providing exceptional customer service, and training and development? Love’s Retail Managers promote sales growth, ensure their teams are well trained, exhibit and coach outstanding customer service, demonstrate a high sense of urgency, maintain a clean and safe facility, and ALWAYS do what’s right for our employees. Consider joining our team if you: Prefer a hands-on and fast-paced work environment Understand the importance of excellent customer service Are looking for a challenging and rewarding career Seek advancement opportunities for personal and professional growth Lead by example and take initiative Are willing to relocate to other cities and/or states for advancement opportunities Minimum Requirements Requirements: 2+ years retail, restaurant, travel stop or c-store, big box, grocery, or department store management experience 2+ years experience managing operations with an annual sales volume of $2+ million 2+ years experience effecting and deciphering budgets and P&L statements 2+ years experience supervising and training 5-10 employees Valid driver’s license Ability to lift a minimum of 50lbs on a regular basis Intermediate level PC skills including MS Outlook, MS Word, and MS Excel PI58651054
Assistant Store Manager/Store Manager Trainee
Details: OverviewDate Posted: 4/4/2013Job Code: MTS329Category: Retail ManagementDescription Do you want to “Fuel Your Career”? Do you have experience managing high volume operations in Retail, Restaurants, Travel Stop or Convenience, Big Box, Grocery, or Department Store? Do you have a proven track record of successful operations, providing exceptional customer service, and training and development? Love’s Retail Managers promote sales growth, ensure their teams are well trained, exhibit and coach outstanding customer service, demonstrate a high sense of urgency, maintain a clean and safe facility, and ALWAYS do what’s right for our employees. Consider joining our team if you: Prefer a hands-on and fast-paced work environment Understand the importance of excellent customer service Are looking for a challenging and rewarding career Seek advancement opportunities for personal and professional growth Lead by example and take initiative Are willing to relocate to other cities and/or states for advancement opportunities Minimum Requirements Requirements: 2+ years retail, restaurant, travel stop or c-store, big box, grocery, or department store management experience 2+ years experience managing operations with an annual sales volume of $2+ million 2+ years experience effecting and deciphering budgets and P&L statements 2+ years experience supervising and training 5-10 employees Valid driver’s license Ability to lift a minimum of 50lbs on a regular basis Intermediate level PC skills including MS Outlook, MS Word, and MS Excel Benefits: Competitive Salary Quarterly Bonus Love’s Shares Profit Sharing 401 (K) Savings Plan Group Health Plan including Life Insurance Dental Benefits Vacation Company Growth: Love’s continues to grow at a rate of 20+ new stores per year throughout the US. Our growth equals expanding advancement opportunities for our employees. Love’s is currently ranked #7 on Forbes Magazine’s annual listing of America’s largest privately held companies. Whether Corporate, Retail, Restaurant, or Tire Care; we offer you the opportunity to be the PILOT of your own career. Fuel your career! PI58651057
Business Banking Relationship Manager IV
Details: Division: Business Banking FlsaStatus: Exempt EmploymentType: Regular GENERAL FUNCTION: Assist the business owner in achieving their financial goals by providing both personal & business solutions for privately held companies with sales of $3MM - $20MM or credit exposure over $500k. Serve as a trusted advisor for these businesses; collaborate with a team of product partners utilizing the One Bank Sales Cycle to understand the clientsÆ holistic business needs. Through such collaboration, develop revenue growth by identifying needs and providing needs based solutions and services to the client. Services would include loans, deposits, treasury management, and all other applicable banking services. ESSENTIAL DUTIES & RESPONSIBILITIES:* Prospect for clients in a new business development capacity by utilizing referral sources, existing clients and centers of influence.* Ensure that customer relationships are managed to the highest profit potential for the Bank, taking into account Bank risk and customer needs. * Work with product partners, analyze, evaluate and develop a tailored marketing plan or sales strategy for each client or prospect.* Cross-sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management. * Coordinate all client-facing activities related to their clients, including credit support and other product partners.* Responsible for planning and conducting relationship strategy and quarterly relationship review meetings with product partners.* Conduct thorough effective pre-call planning, concise sales calls and prompt post call follow up.* Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established Portfolio Management guidelines (i.e., delinquencies, documentation preparation, financial statement tracking exceptions, matured loans).* Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly.* Utilize the BankÆs Customer Relationship Management system for client activity tracking, call reports and pipeline management. Complete administrative responsibilities in a timely manner.* Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks and continually deepen knowledge of trends, practices, services and the competitive landscape.SUPERVISORY RESPONSIBILITIES: None.
Retail Personal Banker - Evansville
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES. SUPERVISORY RESPONSIBILITIES: None.
Retail Personal Banker - Owensboro
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: #Sales/Goals Function: oMaintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. oConsistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). oOversee the complete consumer loan process following approved guidelines. oConsistently meet or exceed brokerage referral goals as set by management. oMaintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. oPromote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. oInitiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. oMaintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. oActively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. oEstablish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. oProvide guidance to the Customer/Financial Service Representatives in the referral/sales process. #Customer Service: oUtilize the FNA to build thorough customer information for optimal financial solutions for their needs. oProvide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. oPromote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. oEstablish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. oAssist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. #Bank Operations: oOpen and maintain full range of retail accounts and services. oKeep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure. oMay need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None.
Retail Licensed Personal Banker (i)
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: A sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking productsand services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives forreferral activity.ESSENTIAL DUTIES & RESPONSIBILITIES:* Sales/Goals Functiono Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management.o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer andmaintaining relationship as appropriate.o Oversee the complete consumer loan process following approved guidelines.o Consistently meet or exceed brokerage sales/referral goals as set by management; and achieve goal in annualized revenue to retain (i) designation.o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company.o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events.o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities.o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools.o Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met.o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process.* Customer Serviceo Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place.o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues.o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring.* Bank Operationso Open and maintain full range of retail accounts and services.o Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure.o May need to handle opening and/or closing procedures as a member of the platform staff.SUPERVISORY RESPONSIBILITIES: None
Retail Personal Banker - Acquisition
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity.ESSENTIAL DUTIES & RESPONSIBILITIES:#Sales/Goals Function:oMaintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market.oConsistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base).oOversee the complete consumer loan process following approved guidelines.oConsistently meet or exceed brokerage referral goals as set by management.oMaintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.oPromote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company.oInitiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events.oMaintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities.oActively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools.oEstablish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met.oProvide guidance to the Customer/Financial Service Representatives in the referral/sales process.#Customer Service:oUtilize the FNA to build thorough customer information for optimal financial solutions for their needs.oProvide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place.oPromote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues.oEstablish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring.oAssist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance.#Bank Operations:oOpen and maintain full range of retail accounts and services.oKeep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure.oMay need to handle opening and/or closing procedures as a member of the platform staff.SUPERVISORY RESPONSIBILITIES: None.
Retail Personal Banker - Cross-Sell
Details: Division: Retail FlsaStatus: Non-Exempt EmploymentType: Regular GENERAL FUNCTION: Entry into a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range ofbanking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Branded Sales and Service process, using the prescribed tools and interacting with the Customer/Financial ServiceRepresentatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES: * Sales/Goals Function: o Maintain an awareness of the various market segments (Acquisition and Cross Sell) and develop an understanding of how Fifth Third solutions support each market. o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management utilizing sales skills appropriate for the Financial Center market segment. (i.e., cold calling versus calling campaigns to an already establishedcustomer base). o Oversee the complete consumer loan process following approved guidelines. o Consistently meet or exceed brokerage referral goals as set by management. o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. o Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company. o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events. o Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities. o Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. o Establish close relationships with assigned business partners, such as Mortgage, Small Business Bankers, Business Banking Officers and Investment Executive to ensure that established goals for each business line is met. o Provide guidance to the Customer/Financial Service Representatives in the referral/sales process. * Customer Service: o Utilize the FNA to build thorough customer information for optimal financial solutions for their needs. o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from otherproviders in the market place. o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues. o Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring. o Assist in ensuring the financial center is neat and orderly and presentable for clients. Adhere to the Fifth Third clean desk policy and maintain a professional appearance. * SEE ACTUAL JOB DESCRIPTION FOR ALL DUTIES AND RESPONSIBILITIES. SUPERVISORY RESPONSIBILITIES: None.
