Diagnostics Engineer
Details: Company InformationPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!Kenworth Truck Company Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence award in recognition of its environmentally friendly products.Requisition Summary Kenworth Truck Company is currently seeking entry-level or experienced electrical engineers as a Vehicle Programming and Diagnostics functional developer.Job Functions / Responsibilities • Perform content development (authoring) for the VPD effort in North America. • Design and release vehicle electronics diagnostics algorithms, guides, software, and interfaces. The development will take place within an all-new, class-leading Teradyne Grade-X authoring environment. • Develop guided diagnostics procedures to support a next generation off-board diagnostics system for heavy duty commercial vehicle electronic systems. The authoring will focus on support for new components and features within the vehicle. The tool will support fleet, dealership, and factory personnel in performing diagnostics, parameter setting, and re-programming. • Conduct service FMEAs to convert design data and tool capabilities into diagnostic processes. • Interact with Information Technology, Customer Service, Suppliers, Powertrain Design, Vehicle Electrical engineering, software vendors, and dealer training to ensure a seamless rollout of customer-relevant, time-saving, effective service and maintenance tools. • Interact extensively with a European development team to ensure the product addresses global corporate requirements and integrates our market-specific content. • Up to 10% travel; additionally international travel for training may be required.Qualifications & Skills • BSEE or equivalent degree required; graduate degree in Electrical Engineering or closely related discipline preferred• Experience in automotive electronic systems, preferably including extensive on- and off-board diagnostics development. • Experience in medium or large diagnostics development project environment on more than one project. • Commercial vehicle background will be highly valued. • Candidates must be able to perform in a fast-paced, results-oriented, lean environment. • Excellent written and strong verbal communication skills required. • Experience creating technical documentation including preparation of simplified drawings, diagrams and routings, responding in support of production and customer service will be highly valued. • The ideal candidate will display: an understanding of the dealer service environment and service technician needs; the ability to use software tools to build clear logical process flows that lead to efficient diagnosis and repair; facility with office and engineering software; and an understanding of Design for Six Sigma and Six Sigma techniques.Additional Job Board InformationIf you would like more information about what makes PACCAR an excellent place to work, please visit the PACCAR Career Site.PACCAR is an Equal Opportunity Employer.
Electrical Design Engineer
Details: Company InformationPACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!Kenworth Truck Company Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence award in recognition of its environmentally friendly products.Requisition Summary Design Engineer responsible for electrical feature integration into heavy duty vehicles.Job Functions / Responsibilities • Use Pro-engineer and Mentor Graphics to design and document electrical system schematics, wire harness assemblies and wire routings.• Manage engineering and project management processes to maintain schedule, budget, and functionality. Plan and track validation of components. • Support launch at truck assembly plants as needed, and resolve field issues as identified.• Ensure industry leading quality and reliability is met/maintained/exceeded on all features. • Work as part of a multi-disciplinary team with mechanical engineers, manufacturing engineers and other professionals to ensure quality heavy duty truck electrical designs.• Investigate and resolve warranty issues for electrical-related claims.• Design and release of electrical and electronic components and systems for heavy commercial truck. • Complete engineering change notice documentation to manage old and new parts and use proprietary software to issue part bid requests.• Up to 10% travel.Qualifications & Skills • BSEE or equivalent degree required; MS in appropriate technical field (CS or EE preferred).• Ability to work in a fast-paced, lean, collaborative team environment. • Excellent communication and interpersonal skills. Good planning/tracking skills.• Competency with standard business software tools (word processing, spreadsheets, etc.).• Able to learn and use new processes and techniques and resourcefully solve complex technical issues.• Commitment to reliability, value, and quality in all aspects of work; desire to join the World’s Best team.• Willingness to grow continuously, both personally and professionally and a strong results orientation.• 3+ years design & release of automotive or commercial vehicle electrical components, primarily harnesses, and incorporating CAN/J1939 networking, switches, driver input devices, software, electronic controls, and/or HMI.• Proficiency using Engineering tools (Pro-Engineer, Mentor Graphics).• Awareness of heavy duty commercial truck regulations, especially affecting instrumentation, emissions, safety, On Board Diagnostics, and other areas that impact electrical and electronic design, architecture, and functionality.• Professional Engineering license.Additional Job Board InformationIf you would like more information about what makes PACCAR an excellent place to work, please visit the PACCAR Career Site.PACCAR is an Equal Opportunity Employer.
Product Support Engineer
Details: The Product Support Engineer provides tier 1 & 2 technical support for issues related to Enterprise Workforce Management for Retail Financial Services software suite. The Product Support Engineer will also provide account management support for identified marquee customers, perform software upgrade and patching services, process monthly managed services, and perform some system administration for our hosted Software as a Service (SaaS) customer base. Principal Duties and Essential Responsibilities:Function as primary customer contact for all incoming calls and assigned customer cases by providing telephone, web, and email-based technical support.Achieve contractual Service level Agreement (SLA) by providing regular timely updates with respect to progress of each incident and subsequent solutions.Communicates in both a verbal and written format directly with Verint’s customer contacts and will facilitate communications with other members of the Verint organization (sales, services, and product house, etc) as is necessary in the course of problem resolution. Install, configure, and upgrade processes for Verint’s RFS software solutions and provide installation, upgrade, patching, and configuration support as needed.Effectively manage a queue of support tickets, upgrade projects, and other assigned tasks by adjusting priorities to maintain appropriate traction and closure rate on all assigned tasks.Perform some system administration duties for our hosted customer base, to include Microsoft Windows user account setup, IIS configuration, SQL Server configuration and database administration, SFTP account configuration, and customer environment configuration and setup.Minimum Requirements:A minimum of 3 years’ experience working with customer contact center or service experience that supports implementation and troubleshooting of software applications and related technology infrastructureA 4-year college degree in a related field or the equivalent years of work experienceStrong communication skills written and verbal – ability to tailor the explanation of technical concepts to the audience, may be required to author technical articles to document found solutionsKnowledge of operating systems, desktop domains(active directory), and Windows securityExperience in documenting customer issues and solutions and effective verbal and written customer and internal communicationsExperience in effectively dealing with customer service issues & handling customer conflictHighly motivated and hands on personality who also enjoys a technical challengeWillingness to demonstrate scheduling flexibility by participating in on-call rotations consistent with our published on-call policy.Successful completion of a background screening process including, but not limited to, employment verifications, criminial search, OFAC, and SS verification.Preferred Requirements:Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon or WinDBGDemonstrated experience working with databases (SQL) – Can interpret schemas, and/or author queries and stored proceduresFamiliarity with Contact Center operations and technology software and toolsKnowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols and contact center operationsExperience in technical writing and documentationWorking knowledge of Windows applications, Virtualization products such as VMware, CRM systems such as salesforce.com,Programming/Scripting knowledge in .NET, Java, HTML, XML or VBScriptStrong competence with Microsoft Office, SQL Server 2005/2008 and Microsoft Windows Server Class Operating System such as Windows XP and Windows Server 2003/2008Working knowledge of networking protocols, terms and concepts. Specifically HTTP/HTTPS, SSL, SMB, DNS, VPN, RDP, TCP/IP or SMTP, firewalls, client/server communication and authentication, and Windows SecurityAbility to setup and restore Microsoft SQL Server databases and write free-form SQL queries to mine data.As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
Engineering Technician
Details: Conduct testing of equipment/component for conformance to NSF, ASTM, other standards, .Perform all corporate and program quality control procedures to product quality data meeting turn-around time commitments.Assure adherence to all safety and health policies and procedures.Prepare all records (data, notebooks, and instrument books) in a timely, thorough, and neat manner.Enter data into LIMSAssist in maintaining instruments and equipment in proper operating condition.Maintain inventory of testing supplies.Perform other duties as requested.
Systems Engineer - Program Protection Job
Details: Tracking Code: 10681Dynamic Research Corporation (DRC) supports the Deputy Assistant Secretary of Defense for Systems Engineering (DASD(SE)) in the development and application of system assurance and program protection to major defense acquisition programs. DRC is supporting the development of policy, guidance, best practices, and lessons learned from program engagements to grow a systems assurance capability in DoD. In addition to providing senior subject matter expertise, we deliver highly-qualified and energetic support staff to senior government officials who require timely, accurate, and complete responses to critical issues facing DoD Systems Engineering.Position Description:Brief major defense acquisition programs on Program Protection policy, guidance, and expectationsWork with major defense acquisition programs to develop PPP development plans and advise programs throughout PPP developmentAssess technical and schedule risk in assigned program PPPs and associated implementationProvide weekly status summary of engagements with assigned programsAnalyze common critical function and components across assigned programs
Systems Engineer Job
Details: Tracking Code: 10684Candidate will provide Systems Engineering and Systems Architecture support on projects in areas such as developing and managing requirements, performing requirements inspections and peer reviews to assure quality requirements. Candidate will provide support on projects to develop and managing interfaces of defense weapon systems. Support will include requirements elicitation, requirements analysis, functional analysis and allocation, preparation and conducting of technical reviews, development of system architectures and or system models, development of system and element specifications. Support will include development of DODAF views.
Engineering Technician, Inspector (UNION)
Details: Subsidiary/Site : Tinker Support Services, JV (CGSI) Career Level : Experienced (Non-Manager) Education : High School or equivalent Compensation : From 26.48 To 26.48 USD Per Hour # of Openings : 1 Closing Date : 06/07/13 Who we are and what we do... Chugach Alaska Corporation and subsidiaries Our Mission is to set the standard for first-class business services in the global market.We offer an exciting work environment, competitive compensation and excellent benefits. Chugach is a unique organization, capable of meeting the needs of government and private industries through a long-range program of business planning, training, and sound business practices. Chugach also provides complete project services to our clients, including design and construction of commercial and government facilities. Chugach Alaska Corporation was one of the twelve original Native Regional Corporations formed under the Alaska Natives Claims Settlement Act of 1971. We are privately owned by Alaska Natives. Our stock is not publicly traded. The Chugach family of companies consists of several subsidiaries and joint ventures that offer our clients professional assistance which combines high-quality base operations and maintenance services with state-of-the-art management services. Chugach's success is based on an integrated management strategy, fostered by the vision of the Board and fueled by the commitment of our exceptionally skilled employees - who remain diligently focused on customer satisfaction. EEO/AA Employer. Native Preference Applies Pursuant PL93-638. SUMMARY/GENERAL DESCRIPTION OF RESPONSIBILITIES: • The incumbent performs construction management and liaison duties in support of a military installation or complex. Incumbent is responsible for ensuring the Government receives quality and complete work as defined and specified in the contract documents. • The incumbent will utilize knowledge and experience in one of following specialized areas: Architectural, Civil, Electrical, or Mechanical/Plumbing. • Keeps supervisor apprised of unique situations and problems encountered and identify and reports safety, environmental and other work requirements for resolution. ESSENTIAL DUTIES & JOB FUNCTIONS: • Incumbent is responsible for overseeing construction of assigned project’s; providing surveillance, conducting inspections, ensuring quality contractor performance, and maintaining necessary documentation and files. • Provides support and input to the project manager/engineer during project scoping and during the design process. • Conducts constructability reviews of plans and specifications for clarity, completeness, and the ability to construct in accordance with applicable codes and standards. • Attends and participates in pre-bid site visits. Attends and assists in cost negotiations prior to award of construction projects. • Participates in pre-construction conferences; notifies user and all base agencies to attend conference; briefs on contract plans/specifications and special requirements; answers questions regarding construction. • Serves as construction representative, responsible for monitoring the contractor’s quality control and inspection program for construction of various facilities and infrastructure. • Reviews and recommends approval of contractor progress schedules. Ensures that schedule is accurate, reasonable, in proper format, correctly sequenced, and that costs are properly allocated. • Receives/reviews contract submittals and shop drawings. Coordinates with project managers/engineers/architects to ensure submittals comply with contract. Returns submittals within 10 days with approval/disapproval. • Performs daily site visits (weekly for projects performed by Corps of Engineers) (COE) to inspect work in progress, ensuring materials, manufactured/constructed items, and work procedures conform to the contract documents and with generally accepted construction practices and standards. • Observes work site, construction practices and activities to ensure compliance with applicable health, safety, and environmental requirements; ensures appropriate government and internal agencies are coordinated on matters impacting, safety, health, environmental, historical facilities, and mission during construction. • Maintains a daily log (history) of the project using Air Force Construction Inspection Log; records facts in writing and through photographs, concerning work activity, equipment in use, materials, contractors and subcontractors on site, work completed, tests performed, accidents, visitors, weather conditions and unusual happenings. • Reviews contractors’ progress reports/invoices for accuracy and forwards for payment. • Assists the Outage Coordinator, Construction Contractor and Shops in the development of workable outage plans. Works with Outage Coordinator to ensure that proper approvals and notification are obtained (for localized outage, inspector will be required to obtain appropriate approvals and notifications). Monitors outages through completion to ensure utilities and/or systems have been returned to full operation. Inspector will be required to work weekends, holidays and evenings when required to minimize down time to facilities, utilities, roads, etc. • Participates in regular progress meetings or other meeting scheduled by construction contracting officer. Notifies user and all base agencies as appropriate; briefs on contract progress; answers questions regarding construction. • Receives contractor Requests for Information (RFIs) and coordinates through appropriate personnel for response. Assists the project manager/architect/engineer as necessary in developing RFI responses. Ensures responses are provided, in writing, to the responsible contracting agency by the suspense date. • Works with the construction contractor to resolve issues in field. For work determined to be beyond scope of the contract, assists the project manager/architect/engineer as necessary in generating necessary change order documents including Statement of Work, cost estimate, and funds document. Ensures change order is forwarded to the responsible contracting agency by the suspense date. Assists in review of proposals for accuracy and completeness. Attends and assists in negotiations of change orders. • Conducts Pre-final and Final Inspections. Ensures appropriate personnel are invited to participate in inspections. Records inspection and follow up to ensure all corrections are completed. • Ensures that a completed DD Form 1354 is accomplished for each project to meet the requirements of UFC 1-300-8 and provided to the Real Property Manager prior to final closeout. • Evaluates contractor performance by completing the DD2626 prior to project closeout. • Maintains construction project file throughout the life of the contract. At project closeout, ensures all required documents have been received from contracting and/or contractor and are included in the project file. Forwards completed project file to engineering office admin to be staged for one year (or extent of warranty) for use in warranty. • Determines if issues relating to materials/equipment/ workmanship discovered by shops/customer after acceptance of project fall within the construction warranty. Forwards issues determined to fall within warranty to the construction contractor for resolution; and ensures warranty items are resolved. Performs one-year warranty walk-thru with user. • Provides regular updates on construction progress to project manager, customer, to contracting, and Air Force and company management through use of written or verbal communication, or applications such as Microsoft PowerPoint. Maintain current project status and data in the Air Force Acquisition Center of Excellence Systems (ACES) application. • Performs secondary surveillance on projects managed by the Corps of Engineers (COE). • Provides technical support to the construction contracting officer for constructor’s claims, default actions, and litigation matters. • Recommends changes in standards, administrative procedures, facilities, methods and practices. • Utilizes and interprets technical manuals, shop directives, blueprints, sketches, diagrams, specifications, verbal and written instructions. • Documents records of inspections, maintenance and repairs. • Interfaces with customers and responsible for customer feedback, as applicable. • Operates motor vehicles in accordance with company vehicle policies. • Complies with applicable federal, state, United States Air Force (USAF) and Occupational Safety & Health Administration (OSHA) environmental laws and regulations. • Follows Chugach Alaska Corporation and TSS JV furnished information directives; TSS JV Standard Operating Procedures (SOPs), TSS JV Policies and Procedures, and contract requirements. • Complies with health and safety rules and procedures; performs work in a manner that enhances the safety of the work environment. • Incumbent will at all times wear appropriate Personal Protective Equipment (PPE) as determined by position and duties. • Performs other related duties as assigned. Architectural/Structural Inspector will primarily inspect/manage construction projects involving but not limited to the installation of facility structures, interior and exterior wall systems, interior and exterior finishes, general carpentry, finish carpentry, cabinetry and casework, flooring, building insulation systems, roofing systems, and landscaping. Inspectors will also assist fellow inspectors whose projects contain work as described above. As workloads dictate, the inspector may be required to inspect/manage projects that are not primarily architectural/structural in nature.
Continuous Improvement Chemical Engineer – Lean/6-Sigma/Value Stream Mapping & 5S exp
Details: Position Title: Continuous Improvement Chemical EngineerLocation: Mount Pleasant, TN (Relocation location assistance is offered)Salary: Commensurate with experienceDuties and Responsibilities: Lead strategic operations improvement initiatives aligned with Specialty Chemicals business objectives supporting the Continuous/Operations Improvement organization, GEO, and manufacturing. Identify and lead projects and initiatives to advance the Operations Excellence culture and strategy through successful improvement efforts at key locations. Global best practice transfer, generation and follow-up of Continuous Improvement ideas and concepts to optimize conversion cost. Increase capacity and quality. Reduce and/or avoid investments. Optimize safety, product scale-up, and transfers. Enhance Environmental and Quality performance of the manufacturing units for a specific product related technology.Operational Excellence Improvements:Develop and drive implementation of other operational improvement initiatives in a variety of areas including; Communications, employee engagement, operational planning, transactional processes, maintenance and quality systems best practices. Waste Reduction/ Utilization Improvements - Analyze utilization of workforce, materials and other resources to identify significant waste reduction opportunities. Develop plans to improve resource utilization through Lean Concepts, and Six-Sigma Methodologies. Lead and facilitate implementation of resource utilization improvement projects. Lean Implementation and Quality Culture; Foster overall lean-Quality Culture, develop, participate and lead implementations of priority Lean, Operational Excellence, Kaizen events and training plans.
Engineering Assistant - Contractor - Engineering Assistant
Details: RCM Technologies is looking for a Engineering Assistant in South Plainfield, NJ. This is scheduled to be a 6 month contract but could get extended. Please note: We can only accept candidates willing to work on a W2 contract. We cannot do Corp to Corp or 1099 on this job. Sorry no exceptions. We need your updated resume in Word format. We need 1 reference (if you already have a reference letter or email from a previous employee that will work. So will a reference on LinkedIn) Job Description:Maintain and prepare specifications and ordering lists for overhead and underground electric transmission projects. Maintain operating and material data and summaries along with records and prints associated with the electric transmission system. Coordinate, design, prepare and implement recommendations and solutions for assigned technical problems. Participate with electric transmission overhead and underground construction and maintenance teams and perform non-routine and complex technical assignments with a minimum of supervision.Required: Extensive experience with specialized knowledge of material associated with electric overhead and underground transmission systems. High School diploma or equivalent. Demonstrated ability to prepare electric transmission overhead and underground project layout drawings utilizing various established computer software applications. Working knowledge of applicable engineering, construction, and engineering standards/regulations practices and principals. Additional computer or engineering training or technical background. Knowledge and skills in computer applications such as Microsoft Streets and Maps, Microstation, AutoCAD, Alchemey, Sag 10, Vibrec, Adobe, Excel and Word. Must possess and maintain a valid drivers license. Desired: Associate degree is desirable. If you are interested in the job, please send your resume in Word format to: Email: You may also call 469-328-9723 but please send your resume in first so that a recruiter may review it with you when you call. This job was posted by RCM Dallas Office: Dallas, TX 75001.
CAD Drafter
Details: RCM Technologies is looking for a CAD Drafter in Newark, NJ. This is scheduled to be a learlong contract but could get extended. Please note: We can only accept candidates willing to work on a W2 contract. We cannot do Corp to Corp or 1099 on this job. Sorry no exceptions. We need your updated resume in Word format. We need 1 reference (if you already have a reference letter or email from a previous employee that will work. So will a reference on LinkedIn) Job Description:Candidates with CAD skills that have a survey and mapping experience in a utility or other large entity such as The Port Authority. The candidates need CAD experience, preferably MicroStation. They need experience doing large surveying and mapping projects. They need to have a resume that shows some longevity and their resume should be able to identify what responsibilities they had in the work they are showing. Not a structural positionWe need people that have the CAD experience, the surveying/mapping experience, and the background that will allow them to work somewhat independently. Interface with clients and consultants to determine and implement project CAD requirements. Development and maintenance of various corporate spatial datasets. Prepare reports, graphic and tabular, using CAD software tools for analysis. Maintain corporate standards and define processes for spatial data within Surveys & Mapping. Required Skills:Associates degree. Two years direct experience working with CAD software (AutoCAD/MicroStation); experience in project management, and the ability to work independently; demonstrated organizational skills, thoroughness, and attention to detail. If you are interested in the job, please send your resume in Word format to: Email: You may also call 469-328-9723 but please send your resume in first so that a recruiter may review it with you when you call. This job was posted by RCM Dallas Office: Dallas, TX 75001.
Engineer
Details: Job Responsibilities/ Requirement: Install, troubleshoot, and repair hardware, software, printers, phone and AV equipment. Review, audit, and revise policies affecting security and operability of hardware and software. Diagnose and solve problems with hardware, software, and network. Order equipment and software and coordinate with vendors. 7 years of experience are required. This position has specific requirements for experience with enterprise email and calendaring systems. Technologies that the candidate should be familiar with include (but are not limited to) Microsoft Exchange 2010 and other versions, SMTP Sendmail, Messaging Hygiene technologies such as IronPort Security Appliances and understanding of various email clients such as Outlook, Apple Mail, etc. Although not required, experience with Microsoft SharePoint would be desired as well. Candidate will be involved in supporting technologies listed above from a Tier III engineering perspective, so advanced knowledge and experience with these tools is critical. Someone at this level should have an understanding of configuring as well as supporting these tools, easily pick up enterprise architectures for these technologies and have advanced troubleshooting skills. Experience with enterprise class email and calendaring systems is required, which means working with systems that have 50,000 or more mailboxes. Experience at that level should not be for just client support purposes.
Consultant, Software Engineer Job
Details: Epsilon’s Digital Organization is looking for a talented, driven, and creative Consultant JavaScript Developer to join its next-generation engineering team and implement its marketing vision. You will have the opportunity to work with a nimble, dedicated team developing—from the ground up—a next-generation platform using the latest software technologies and frameworks. Your opportunities for career growth and personal development in this fast-paced, rewarding environment is tremendous.ResponsibilitiesPrimary Responsibilities- Define and implement application level architecture, participate in architecture design teams and develop original and creative technical solutions meeting scalability, security, quality, and performance standards- Developing, design, and maintain web-based user interfaces- Develop web applications that utilize a JQuery/AJAX user interface and a Java Spring Framework- Analyze requirements for new products/product enhancements including research of new technologies- Collaborate with Front End Web Developers, UI/Graphic Designers, UX Designers, and Product Management on feature prioritization, design, and implementation- Write unit tests and collaborate with QA on their UI test plans- Mentor junior-level software engineersQualificationsRequired Experience/Skills- Proven expertise in architecting and developing high availability, scalable, performance-oriented multi-tier enterprise applications with the JavaScript language and Spring framework- Advanced experience in service oriented architecture designs (SOA)- Demonstrated expert analytical/problem-solving skills on unusually complex problems- Ability to provide technical expertise by determining and developing approaches to solutions for a wide range of complex software engineering problems- 8+ years experience in software engineering, or equivalent level of demonstrated knowledge, including 5+ years of experience in designing, developing, and maintaining web sites and applications.- 3+ years of experience with Ext JS- Experience leveraging MVC and other design patterns- BS in computer science, or equivalentDesirable Experience/Skills- Graphic design skills- User experience testing and analytical skills- Familiarity with agile development processCompensation and BenefitsAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Conditions of EmploymentAll job offers are contingent upon successful completion of drug screen and background checks.About UsEpsilon is the industry's leading marketing services firm, with a broad array of data-driven, multichannel marketing solutions that leverage consumer insight to help brands deepen their relationships with customers. Services include strategic consulting, acquisition and customer database technologies, loyalty management, proprietary data, predictive modeling and a full range of direct and digital agency services, including creative, interactive web design, email deployment, search engine optimization and direct mail production. In addition, Epsilon is the world's largest permission-based email marketer. Epsilon is an Alliance Data company. For more information, visit http://www.epsilon.com/or call 1.800.309.0505.
Digital Customer Support – Installation Specialist
Details: Other Locations: MI-Farmington Hills Primary Duties: SUMMARY: An Installation Specialist is responsible for the timely and accurate input of new and renewal digital orders into online administration systems. Duties include customer installation configuration based on sales order requirements as well as processing customer cancels. Communicate with both internal and external customers via telephone and e-mail. The result of the Installation Specialists’ efforts includes the achievement of both department and individual performance metrics and increased customer satisfaction. ESSENTIAL DUTIES/RESPONSIBILITIES: •Order entry of customer information into online administration systems •Make changes to customer information based on contract changes including cancellation •Configure customer’s installations based upon sales orders •Report productivity and activities on a daily basis •Manage and generate custom usage reports on monthly basis •Respond to customer usage statistic requests •Manage internal and external customer queries and correspondence communicating in a professional, service-minded manner •Liaise and collaborate with Sales Billing, Tech Support and Tech Services to insure customer satisfaction •Assist with special projects as needed: including but not limited to provide assistance to Technical Support with calls and e-mails, system clean up efforts, and product migration •Work as part of a team including but not limited to: Provide back-up support to team members when needed, attend team meetings, follow-up with others as appropriate, provide assistance and mentorship to new and less experienced staff members •Accountable for internal and external customer satisfaction within assigned •Meet agreed volume, service and quality targets •Self check 100% of own orders Required skills, experience & knowledge •High school graduate or equivalent, with some relevant college course work completed •Must be able to multi-task, with the ability to establish appropriate levels of priority, adjust priorities, and escalate issues when needed •Flexible with an appreciation for a consistently changing environment •At least 1 year of data entry experience with a focus on accuracy •2 years of professional experience in a role requiring customer contact by telephone •Strong customer focus and work ethic •Must have a strong teamwork orientation and be able to work effectively as part of a team or independently, based on what the task or project requires •Skilled at developing strong cross-functional relationships •Demonstrated ability to grasp technical concepts and operating systems •Solid working knowledge of word processing and spreadsheet software, e-mail, standard office equipment as well as the internet. •Detail Orientated as demonstrated through prior work and/or educational experiences Preferred skills, experience & knowledge •Excellent customer service skills •Experience with Excel formulas and functions •Some experience with Microsoft Access Cengage Learning is an equal opportunity employer, committed to attracting and retaining a talented and diverse workforce. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
CUSTOMER SERVICE POSITIONS- ENTRY LEVEL AND EXPERIENCED REPS!
Details: Description CUSTOMER SERVICE POSITIONS OPEN-HIRING ENTRY LEVEL AND EXPERIENCED REPSNEW OFFICES OPEN FATINO MARKETING has expanded and has quickly become of the fastest growing and most successful advertising firms in the CEDAR RAPIDS Area. We provide exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. FATINO MARKETING WANTS TO DEVELOP THESE ENTRY LEVEL POSITIONS INTO CAREER OPPORTUNITIESOur firm is currently looking for several entry level and experienced customer service, marketing, and management positions to be filled. We pride our company on providing top notch customer service and we are looking for candidates that will not only excel in the area, but that are ready for success and long term growth within our company.
Field Customer Service Representative
Details: JOB TITLE: Field Customer Service RepresentativeREPORTS TO: District Operations ManagerFLSA STATUS: Non-Exempt POSITION SUMMARY:The Field CSR interacts with patients, caregivers, medical professionals, insurance companies and internal departments to provide support for the organization’s Sales & Field Operations division. Individuals in this role will complete the final order verification process to ensure accuracy before submitting each item for billing. A keen attention to detail in processing high volumes of work is essential. The Field CSR must acquire and maintain a strong applicable knowledge of respiratory products, services and related procedures, as well as the requirements for their assigned locations to respond accurately to customer needs. Above-average clerical and multi-tasking skills with a strong sense of urgency are a necessity. CSR’s at this level may be assigned any combination of the responsibilities listed below and are required to assist their team in submitting patients’ paperwork for reimbursement. Position will be measured on productivity, performance metrics, as well as the quality and accuracy of work processed. Other operational projects and tasks may be assigned as needed. Maintaining confidentiality and all other aspects of HIPAA compliance are essential in this job. DUTIES & RESPONSIBILITIES:Effectively communicate with internal and external parties, including patients and insurance companies, via email, fax and phone. Confirm patient information from new orders as they arrive in queue; prioritize incoming items according to product type and level of urgency. Assist with obtaining all missing items for incomplete orders; redirect as needed. Access insurance/payer websites to research guidelines and determine coverage. Utilize Electronic Medical Records (EMR) applications to scan, access, catalog and review documents. Access knowledge applications and reference tools to research information. Represent assigned center locations in responding to a variety of concerns; maintain familiarity with site needs and state-specific documents.Escalate urgent or unique concerns to immediate supervisor and provide support where appropriate. Accurately reflect status in telephony system.Train other employees on assigned functions and assist in quality assurance efforts. ORDER VERIFICATION:Respond to email or notifications to proceed with submitted orders. Review orders for accuracy; access internal systems to verify information and ensure documents are available in EMR application. Contact patient/caregiver to obtain verbal confirmation of order and inform them of benefits coverage and any amount owed; cancel processing at patient request. Submit C-PAP orders for payment. Confirm payment type and notate account in system; complete appropriate forms for credit card transactions.Accept any missing/replacement insurance information via phone and update account. Inform patient that center staff will contact them for delivery and setup; create ticket in system. Process Revenue rejections and provide missing items; create exception document cases and track through resolution.Review prescription and account information and validate documents in EMR. Work non-billing patient reports by creating new cases in SalesForce to obtain missing documents and get patients back to billing status. Assist walk-in patients and customers as needed. Accept incoming shipments and order supplies as needed. QUALIFICATIONS & EXPERIENCE:High school diploma/GED with three years previous customer service experience in a clerical setting, centralized operations or other office environment is required. College coursework or specialized training in a business or healthcare-related discipline is preferred. Working knowledge of Medicare, Medicaid and private insurance is highly desired. Quality assurance experience is helpful. Ability to multi-task and complete high volumes of work with an extremely strong attention to detail is essential.Proficiency with Microsoft Office applications and data entry skills are required. Must exhibit compassion for patients and a sense of urgency in solving problems.Excellent written and verbal communication skills and the ability to interact effectively by phone and email. PHYSICAL REQUIREMENTS:Job may require occasional lifting of up to 25 pounds. Approximately 15% of the workday will be spent walking/standing and the remainder, sitting. Keyboarding is regularly performed 75% of the total time. Up to 30% of the day may be spent interacting by phone.Pacific Pulmonary Services is an Equal Opportunity EmployerAny offer of employment is contingent upon the results of a pre-employment drug test and background check.The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Solutions Marketing Representative, WFO
Details: Our Solutions Marketing Representative will report into solutions marketing and will assist in the development of solution marketing plans, content support for product launch programs, and related activities to drive awareness, pipeline and market share of Verint solutions. Principal Duties and Essential Responsibilities:Work with financial and retail branch practice areas and provide support for marketing programs, content, and project management. Develop presentations, white papers, and other marketing content to support product launches and marketing campaigns.Support sales enablement initiatives related to competitive analysis, product demos, and sales training.Develop industry related content for on-going social media activities, blogs, and other digital marketing networking.Support marketing communication with press releases and analyst briefingsMinimum Requirements:4 year college degree in marketing, product marketing or related area or equivalent work experience2 - 4 years of experience working in a b2b company; technology/software industry a plusExcellent communication skillsStrong writing skillsEffective organizational, planning and execution skillsStrong project management and time management skillsAbility to manage multiple projects simultaneously and meet deadlinesEffective team contributor and player within a large, distributed matrix organization; able to also work independentlyAbility to work cross-departmentally/regionallySuccessful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
Solutions Marketing Representative, FC
Details: Our Solutions Marketing Representative will report into solutions marketing and will assist in the development of solution marketing plans, content support for product launch programs, and related activities to drive awareness, pipeline and market share of Verint solutions. Principal Duties and Essential Responsibilities:Work with financial and retail branch practice areas and provide support for marketing programs, content, and project management. Develop presentations, white papers, and other marketing content to support product launches and marketing campaigns.Support sales enablement initiatives related to competitive analysis, product demos, and sales training.Develop industry related content for on-going social media activities, blogs, and other digital marketing networking.Support marketing communication with press releases and analyst briefingsMinimum Requirements:4 year college degree in marketing, product marketing or related area or equivalent work experience2 - 4 years of experience working in a b2b company; technology/software industry a plusExcellent communication skillsStrong writing skillsEffective organizational, planning and execution skillsStrong project management and time management skillsAbility to manage multiple projects simultaneously and meet deadlinesEffective team contributor and player within a large, distributed matrix organization; able to also work independentlyAbility to work cross-departmentally/regionallySuccessful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
